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Become A Sales Floor Manager

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Working As A Sales Floor Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $80,000

    Average Salary

What Does A Sales Floor Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Sales Floor Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Help others decide if this is a good career for them

Average Length of Employment
Sales Manager 3.7 years
Floor Supervisor 2.9 years
Floor Manager 2.8 years
Sales Lead Manager 2.1 years
Sales Floor Leader 1.9 years
Top Careers Before Sales Floor Manager
Cashier 7.0%
Manager 6.0%
Internship 3.3%
Server 3.2%
Owner 2.6%
Top Careers After Sales Floor Manager
Cashier 5.2%
Manager 4.7%
Owner 3.2%

Do you work as a Sales Floor Manager?

Sales Floor Manager Demographics

Gender

Male

57.6%

Female

33.4%

Unknown

8.9%
Ethnicity

White

60.9%

Hispanic or Latino

17.6%

Black or African American

11.2%

Asian

6.6%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

69.2%

German

5.5%

French

5.5%

Italian

4.4%

Portuguese

3.3%

Arabic

3.3%

Japanese

2.2%

Chinese

1.1%

Filipino

1.1%

Dutch

1.1%

Polish

1.1%

Korean

1.1%

Afrikaans

1.1%
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Sales Floor Manager Education

Schools

University of Phoenix

22.5%

University of Washington

5.1%

Valencia College

4.5%

Texas State University

4.5%

Florida State University

4.5%

University of Central Florida

4.5%

Kaplan University

4.5%

Michigan State University

3.9%

San Francisco State University

3.9%

University of Texas at Arlington

3.9%

Pennsylvania State University

3.9%

Palm Beach State College

3.9%

University of Florida

3.9%

Miami Dade College

3.9%

Fullerton College

3.9%

College of Southern Nevada

3.9%

Strayer University

3.9%

Colorado State University

3.9%

Brigham Young University

3.4%

Troy University

3.4%
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Majors

Business

36.2%

Marketing

5.7%

Psychology

5.5%

Management

5.4%

Criminal Justice

5.4%

Communication

5.1%

Finance

3.8%

Liberal Arts

3.3%

General Studies

3.1%

Accounting

3.1%

Health Care Administration

2.8%

Graphic Design

2.7%

Political Science

2.6%

Fine Arts

2.4%

Computer Science

2.4%

Education

2.4%

Nursing

2.2%

Specialized Sales And Merchandising

2.0%

Human Resources Management

1.9%

General Sales

1.8%
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Degrees

Bachelors

37.9%

Other

33.6%

Associate

16.3%

Masters

6.3%

Certificate

3.7%

Diploma

1.0%

License

0.7%

Doctorate

0.4%
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Top Skills for A Sales Floor Manager

  1. Sales Floor
  2. Customer Service
  3. New Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Worked in a store that allowed me to show my creativity with being a sales floor representative.
  • Solved all customer service complaints promptly and accurately to ensure customer satisfaction.
  • Monitor forecast reports in order to accurately order new merchandise.
  • Managed staff of 10 sales representatives in an inside pharmaceutical sales firm specializing in respiratory products.
  • Developed and implemented policies and procedures for store operations and customer personnel.

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Top Sales Floor Manager Employers

Jobs From Top Sales Floor Manager Employers

Sales Floor Manager Videos

Career Advice on becoming a Floor Runner by Matt S (Full Version)

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