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Sales floor team leader skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Jessica Tangen Daniels Ph.D.

Below we've compiled a list of the most critical sales floor team leader skills. We ranked the top skills for sales floor team leaders based on the percentage of resumes they appeared on. For example, 30.9% of sales floor team leader resumes contained excellent guest as a skill. Continue reading to find out what skills a sales floor team leader needs to be successful in the workplace.

15 sales floor team leader skills for your resume and career

1. Excellent Guest

Here's how sales floor team leaders use excellent guest:

Display excellent guest service in order to drive sales and increase goals.
Deliver a great-looking sales floor through signs, labels and training Provide excellent guest service.

2. Guest Service

Here's how sales floor team leaders use guest service:

Handled guest services complaints and provided solutions to senior management; reviewed/updated customer requests; managed inventory control and ad-set preparations.
Conducted interviews and performance reviews Managed the overall store during LOD shifts Provided exceptional guest service

3. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how sales floor team leaders use hr:

Provide HR support including time and attendance processing, compliance, keying training into Meter and other tasks as assigned.
Worked with direct supervisor and HR to identify and develop high potential team members for promotional advancement.

4. Store Operations

Here's how sales floor team leaders use store operations:

Led team members to efficiently drive sales and maintain smooth store operations to obtain sales goals and expand existing customer bases.
Managed the staff of Team Members: daily store operations, weekly scheduling and placing inventory orders.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales floor team leaders use customer service:

Supported all logistics operations and acted as management support when needed, Performed extensive customer service and conflict resolution as leader.
Led sales floor merchandising, replenishment and customer service initiatives and daily operations in two high-volume complex urban locations.

6. LOD

Here's how sales floor team leaders use lod:

Open,Mid-Shift and Closing Leader on Duty (LOD).
Perform daily LOD duties; ensure the team is productive and the store is meeting brand standards.

7. Backroom

Here's how sales floor team leaders use backroom:

Drive in-stocks by ensuring both regular and sale merchandise is pulled and stocked from backroom to keep the sales floor full.
Aided in set up of new store, including electronic department, sales floor, backroom, and security systems.

8. Apparel

Apparel is anything worn especially formal clothes; outerwear; garments; attire; raiment worn on an important occasion to protect, wrap, adorn or beautify the body. Apparel also refers to clothing of a specific type that is sold in stores. Product categories include everything from basic items like underwear, badges, jewelry to luxury items. The general classification of clothing is as follows: men's wear, women's wear, children's wear, and others.

Here's how sales floor team leaders use apparel:

Executed company s brand for apparel merchandising and presentation.
Managed the Apparel and Accessories departments, which brought in 7 Million in sales during the 2015 fiscal year.

9. Safety Culture

Safety culture is a set of individual and group values, perceptions, attitudes, ways of conducting, and beliefs that employees share about risks within an organization. It is an organizational culture that prioritizes the safety beliefs, values, and attitudes that the majority of people in the organization share.

Here's how sales floor team leaders use safety culture:

Lead a compliance and food safety culture that mitigates legal risk.
Championed a safety culture through recognizing safe behaviors and coaching unsafe behaviors and immediately addressed safety concerns to mitigate risk.

10. Corrective Action

Here's how sales floor team leaders use corrective action:

Obtained outstanding skills at utilizing detailed user-friendly reports, performance improvements, corrective action protocol, and validate inventory shortage control.
Handled performance management of team including termination, corrective action and performance conversations.

11. Front End

Here's how sales floor team leaders use front end:

Promote Target Visa's through incentive programs and drumming up excitement on the front end.
Helped Front end with customers and cashiers.

12. Constructive Feedback

Here's how sales floor team leaders use constructive feedback:

Develop team through constructive feedback and coaching.
Team Scheduling Supervised the work of 5-10 team members, offering constructive feedback on their work performance.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how sales floor team leaders use logistics:

Trained and developed team member to take Reverse Logistics Specialist position before moving to team leader position.2007-2013
Developed consistent merchandising flow and logistics.

14. Sales Plan

Here's how sales floor team leaders use sales plan:

Organized and led Domestics Departmental transitions, including sales planner implementation.
Supervised health and beauty, domestics, and stationary, ensuring that weekly and monthly sales planners were complete on time.

15. Merchandise Presentation

Here's how sales floor team leaders use merchandise presentation:

Ensured merchandise presentation was consistent with merchandising standards.
Drive department sales by execution of transitions, maintain merchandise presentation, and accurate signing and price communication.

What skills help Sales Floor Team Leaders find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all sales floor team leaders possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.

Do you want to know more?

List of sales floor team leader skills to add to your resume

The most important skills for a sales floor team leader resume and required skills for a sales floor team leader to have include:

Excellent Guest
Guest Service
HR
Store Operations
Customer Service
LOD
Backroom
Apparel
Safety Culture
Corrective Action
Front End
Constructive Feedback
Logistics
Sales Plan
Merchandise Presentation
Customer Complaints

Performance Management
Guest Satisfaction
Inventory Control
Store Sales
Performance Reviews
Customer Inquiries
Sales Reports
Drive Sales Performance
Product Knowledge
Profitable Sales
Sales Floor Operations
Exceptional Guest
Hardlines
Performance Evaluations
Presentation
YTD

Vendor Relationships
Retail Environment
Meaningful Feedback
Legal Risks
Transition Process
End Caps
Direct Reports
Security Practices
Product Placement
Softlines
Store Merchandise
Member Development
Compliance Culture
Core Roles

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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