Sales Lead/Sales Associate skills for your resume and career

A POS, or Point of Sale, is a system used to process transactions. Sales leads and sales associates use POS systems to complete customer transactions, track daily sales goals, and monitor inventory. They also use it to process returns and resolve customer issues. For example, they might use POS data to identify slow-moving products and increase their sales. As Amy Rogan, Assistant Professor of Teaching in Communication at The University of Findlay, puts it, "If a journalist is interested in television I recommend they look for assistant producer positions or assignment editor positions. Many people who think they want to be on-air talent figure out they really enjoy producing much better." This highlights the importance of being adaptable and willing to learn new skills, like using a POS system, in order to succeed in a constantly changing work environment.

Cash control is the process of managing and securing cash flow. Sales lead/sales associates use cash control by maintaining accountability, following company security practices, and adhering to cash control procedures. They also assist in managing inventory, handling cash register duties, and planning store events.

Customer service is the act of assisting and supporting customers before, during, and after a purchase. Sales leads/sales associates use customer service by greeting customers, answering questions, resolving concerns, and providing information about products. They also use customer service to build long-term relationships with clients, research and resolve customer complaints, and maintain store operations.

Bank deposits are the process of putting money into a bank account. Sales leads and sales associates use bank deposits to manage financial transactions, count cash, and prepare end-of-day reports. They also use bank deposits to close registers and reconcile transactions. This involves handling cash, making deposits, and overseeing cashier interactions.

Inventory control is the process of managing the amount of goods a business has in stock. Sales leads/sales associates use inventory control by training in forklift operation in shipping and receiving, assisting managers with special event coordination, processing shipments, and verifying and processing shipments. They also present excellent visual merchandising and inventory control skills, facilitate inventory control and stock merchandising daily, and maintain accurate inventory control.

Customer satisfaction is the extent to which a product or service meets a customer's needs and expectations. Sales leads/sales associates use customer satisfaction by identifying customer needs and making recommendations to generate sales. They also perform various tasks to maximize profitability and teamwork while protecting company assets, all while ensuring customer satisfaction. They resolve customer complaints and issues in a helpful and efficient manner according to company policy.

Cash handling is the process of managing and controlling cash at a store. Sales leads and sales associates use cash handling to handle customer transactions, count cash registers, balance tills, and prepare deposits. They also follow cash handling procedures to prevent fraud and eliminate losses. This skill is important for sales leads and sales associates as it involves managing money and handling customer transactions accurately.

Front end refers to the area of a store where customers pay for their goods. Sales leads/sales associates use the front end by operating cash registers, managing transactions, and keeping the area clean. They also help new hires learn front end operations and assist with tasks such as setting up sidewalk displays.

Stock merchandise is the goods or products a store has available for sale. Sales leads and sales associates handle these goods daily. They unload trucks carrying new shipments, stock shelves with the merchandise, and build displays to attract customers. They also restock items throughout the day and handle inventory. This task is crucial to maintaining a presentable store front and meeting customer demand.

Merchandise displays are arrangements of products in a store that attract customers and showcase items in a visually appealing way. Sales leads and sales associates use merchandise displays to maximize purchases by strategically placing products. They create these displays by following guidelines and directives from management, and they also involve tasks like replenishing stock, coordinating promotions, and setting up sidewalk displays.

A sales floor is the area of a store where customers can browse and purchase products. Sales leads/sales associates use the sales floor by monitoring inventory levels, setting up merchandise for display, and assisting customers. They also supervise and facilitate daily issues on the sales floor, solve problems, and ensure that everything runs smoothly. They manage the flow of merchandise from the stock room to the sales floor, implement new floor plans, and visually place merchandise.

Pet is a term related to animals kept for companionship or pleasure. Sales lead/sales associates use pet in their job by assisting customers with pet supply item related questions, advising on which pet is best for a customer's lifestyle, and maintaining pet supplies stores. They also help with pet washing and cleaning, and provide general knowledge about pets.

Boats are vessels that travel on water. Sales leads/sales associates use boats to show customers the product during sea trials, which is a crucial step in the sales process. They also create ads for boat consignment sales and move merchandise around the store using hand trucks, U-boats, and other tools.

A dolly is a flat, low-wheeled platform used to lift and move heavy objects. Sales leads and sales associates use dollies to move products or items within the store, making it easier to manage inventory and restock shelves. They also know how to use manual dollies and electric jacks, which are important skills for handling heavy loads.