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Sales lead/sales associate skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Joseph Hancock,
Sonya DiPalma Ph.D.
Sales lead/sales associate example skills
Below we've compiled a list of the most critical sales lead/sales associate skills. We ranked the top skills for sales lead/sales associates based on the percentage of resumes they appeared on. For example, 15.8% of sales lead/sales associate resumes contained pos as a skill. Continue reading to find out what skills a sales lead/sales associate needs to be successful in the workplace.

15 sales lead/sales associate skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales lead/sales associates use pos:
  • Completed customer transactions using POS register system and fraud security protocol.
  • Utilized electronic POS system to accurately assist customers.

2. Cash Control

Here's how sales lead/sales associates use cash control:
  • Maintain 100% accountability of cash, key control, and adherence to company security practices and cash control procedures.
  • Assisted with key control, employee adherence to company security practices, cash control procedures and provided excellent customer service

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales lead/sales associates use customer service:
  • Modeled and directed sales associates in applying proper customer service techniques in order to resolve customer complaints and heighten customer satisfaction.
  • Provided excellent customer service by politely greeting customers, assisting them in locating products, answering questions and resolving concerns.

4. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how sales lead/sales associates use bank deposits:
  • Run store when managers were unavailable-Handle all money, bank deposits, paperwork-Take orders-Assist with inventory
  • Operated cash registers effectively and efficiently; counted money for registers and bank deposits daily.

5. Inventory Control

Here's how sales lead/sales associates use inventory control:
  • Trained in forklift operation in shipping and receiving emphasizing inventory control.
  • Assisted Manager with special event coordination and inventory control measures.

6. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how sales lead/sales associates use sales transactions:
  • Completed sales transactions, replenished merchandise displays, supported bi-annual inventory counts and semi-annual sales.
  • Complete sales transactions quickly and accurately while adhering to cash protection procedures.

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7. Customer Satisfaction

Here's how sales lead/sales associates use customer satisfaction:
  • Served a diversity of customers, identified their needs, and made recommendations to generate sales while promoting customer satisfaction simultaneously.
  • Perform other duties if necessary to maximize profitability, customer satisfaction and teamwork, while protecting company assets and reducing losses.

8. Cash Handling

Here's how sales lead/sales associates use cash handling:
  • Key Carrier-Customer Service-Cashier/Cash Handling-Stocker/Planograms-Opener/Closer-Performed all duties that of the Manager in their absence
  • Provided excellent cash handling abilities.

9. Front End

Here's how sales lead/sales associates use front end:
  • Cashier, maintain front end of store clean, greet customers, provide the 5 points of customer service.
  • Manage front end retail bake shop including facilitating customer orders, pickups, deliveries and customer service.

10. Stock Merchandise

Here's how sales lead/sales associates use stock merchandise:
  • Cashier, greet and assist customers, unload truck, stock merchandise and maintain a clean and presentable store front.
  • Unloaded truck, stock merchandise in the store, ended shifts verifying all money is correct, balancing transactions.

11. Merchandise Displays

Here's how sales lead/sales associates use merchandise displays:
  • Managed proper and attractive merchandise displays, ensuring strategic placement of products that maximized purchases.
  • Contribute to operations by participating in inventory management, stockroom organization and merchandise displays.

12. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales lead/sales associates use sales floor:
  • Monitored inventory levels, checked sales floor to ensure orderly and professional presentation for customers.
  • Merchandised, stocked and replenished the sales floor continually to insure proper merchandise representation.

13. PET

Here's how sales lead/sales associates use pet:
  • Associate assistance is always available to pet parents in need.
  • Assisted customers with pet supply item related questions.

14. Boats

Here's how sales lead/sales associates use boats:
  • Show and sea trial boats after price negotiation was settled, all sales were final per sea trials.
  • Create ads for boat consignment sales.

15. Dollies

Here's how sales lead/sales associates use dollies:
  • Have skill in the use of manual dollies, electric jacks and hand.
top-skills

What skills help Sales Lead/Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a sales lead/sales associate stand out to employers?

Joseph HancockJoseph Hancock LinkedIn profile

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all sales lead/sales associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

List of sales lead/sales associate skills to add to your resume

Sales lead/sales associate skills

The most important skills for a sales lead/sales associate resume and required skills for a sales lead/sales associate to have include:

  • POS
  • Cash Control
  • Customer Service
  • Bank Deposits
  • Inventory Control
  • Sales Transactions
  • Customer Satisfaction
  • Cash Handling
  • Front End
  • Stock Merchandise
  • Merchandise Displays
  • Sales Floor
  • PET
  • Boats
  • Dollies
  • Store Management
  • Retail Store
  • Product Knowledge
  • Loss Prevention
  • Bag Merchandise
  • Store Sales
  • Stock Shelves
  • Retail Sales
  • Customer Complaints
  • Stock Room
  • Retail Environment
  • Store Operations
  • Cash Drawers
  • Clean Restrooms
  • Floor Stock
  • Customer Inquiries
  • Customer Relations
  • Credit Card Transactions
  • Customer Issues
  • Sales Techniques
  • Sales Reports
  • Leadership
  • Inventory Management
  • Quality Customer Service
  • Inventory Counts
  • Store Policies
  • Store Displays
  • Cash Registers
  • Store Opening
  • Store Merchandise
  • Store Appearance
  • Sales Associates
  • Credit Payment
  • Visual Displays
  • Sales Prices

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.