Top Sales Leader Skills

Below we've compiled a list of the most important skills for a Sales Leader. We ranked the top skills based on the percentage of Sales Leader resumes they appeared on. For example, 24.0% of Sales Leader resumes contained Customer Service as a skill. Let's find out what skills a Sales Leader actually needs in order to be successful in the workplace.

The six most common skills found on Sales Leader resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Sales Leader jobs:
  • Communicated product differentiation emphasizing diverse product offering, customer service, quality, warranty, total delivered cost.
  • Facilitated and organized management meetings to further develop sales through customer service with expanding focus on operations.
  • Provided excellent customer service and monitored associates customer interactions to ensure they were meeting customer service standards.
  • Provided excellent customer service while maintaining corporate policies, as well as demonstrating sensitivity to customer needs.
  • Supervised and motivated employees according to high customer service standards Skills Used Customer Service Management Communication Skills
  • Delegated responsibilities to employees and ensured that employees completed tasks and provided superb customer service.
  • Developed, coached and motivated sales associates to provide an exceptional customer service experience.
  • Provided excellent customer service by selling automotive products that would properly maintain their vehicle.
  • Performed multiple customer service functions including stocking, customer assistance and cash register operations.
  • Provided extraordinary customer service through transactions and assisting customers with locating and purchasing merchandise.
  • Provided outstanding customer service insuring customers concerns are handled with professionalism and care.
  • Perform as a vendor in customer service environment conducting sale referrals and connectivity.
  • Provided superior customer service while attaining knowledge on various departments and procedures.
  • Managed the floor Customer service Register trained Counted Drawers Processing shipment Maintained standards
  • Receive customer compliments for excellent customer service and gaining loyal customers daily.
  • Exceeded expectations with consistently receiving 100% in customer service satisfaction surveys
  • Received multiple reviews acknowledging my level of dedication to customer service.
  • Provided excellent customer service experience by guiding customers to correct sizes.
  • Focused on time-management, communication, and customer service skills.
  • Provide excellent customer service upon arrival to a customer location.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Sales Leader jobs:
  • Provided input to performance evaluations, ensuring every associate participated in seasonal seminar regarding new merchandise.
  • Participated in floor sets, periodically rearranging store to display new merchandise received
  • Coordinated and processed incoming new merchandise.
  • Originated, prepared, and presented new merchandise for agency and identified the necessity of our consumers in developing new wardrobes.
  • Used shopkeeper thinking strategies to present new merchandise and sell down merchandise in an effective, presentable, and shop-able way.
  • Reorganized the showroom floor for customers to get the best view of all the new merchandise.
  • Organized merchandise on sales floor, staying up to date with floor sets and new merchandise.
  • Receive stock and get new merchandise out on the floor as quickly as possible.
  • Assisted with organizing new merchandise, stocking shelves, and visual appeal of store.
  • Recover and replenish the store, put out new merchandise and maintain visual presentations.
  • Educated clients on trends, new merchandise, product lines, and fashion looks.
  • Place new merchandise, creating displays to attract customer attention and increase sales.
  • Receive and scan new merchandise and ensure packing slips match to merchandise received.
  • Create floor plan for new merchandise, check for markdowns and/or new promotions.
  • Put out new merchandise with signage and appealing displays that encourage customer sales.
  • Trained associates on the KWI system and with log-in of new merchandise.
  • Facilitated the display of new merchandise and marketing in the store.
  • Led in selling new merchandise all the while maintaining marketing/visual requirements.
  • Manage inventory by tracking and processing weekly shipments of new merchandise.
  • Stocked shelves with new merchandise, helped with floor changes weekly.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Sales Leader jobs:
  • Generated enthusiasm to meet and surpass sales goals while monitoring individual and store productivity.
  • Exceeded sales goals in a commission-based environment Maintained a technology knowledge base that exceeded others
  • Delegate responsibilities and motivate team to function cohesively to attain targeted sales goals.
  • Encouraged employees' excellence with sales goals, incentives, and always remembering to thank people for a job well done.
  • Work closely with Community and Regional team to achieve the Community's sales goals through lead generation and lead conversion activities.
  • Managed store-team during my selling segment to ensure my sales goals were met and overall my store-team's contribution was met.
  • Meet monthly sales goals through observation of customer needs and presentations of additional services that customers may not know about.
  • Achieved personal sales goals by developing rapport with customers, attentive and suggestive selling and reinforcement of customer's decisions.
  • Contributed to daily staff meetings to assist implementation of new concepts and ideas needed to reach the sales goals/key metrics.
  • Achieved the role of a Sales Lead to reach store sales goals in mobile essentials via coaching best practices.
  • Train, execute, evaluate, and manage procedures and activities of team members to facilitate daily sales goals.
  • Supervised up to 5 associates at a time and delegated tasks in order to meet the stores sales goals.
  • Developed sales team to exceed sales goals of home theater, appliances, car audio, and gaming departments.
  • Reach and exceed all daily sales goals while managing a customer call list to promote sales for the company.
  • Worked with co-workers to keep store organized, meet sales goals, and assist customers in any way needed.
  • Set and reinforce daily sales goals with each associate, follow up on performance, and provide feedback.
  • Achieve high level of success leading well trained, effective sales team that consistently exceeds established sales goals.
  • Managed store social media and assisted with the content creation in email marketing and met sales goals consistently.
  • Promoted by the company for strong leadership in helping reach sales goals and constant recognition for customer satisfaction.
  • Achieved more than $15K in a two-hour segment on Black Friday, far exceeding sales goals.

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4. Sales Floor

high Demand
Here's how Sales Floor is used in Sales Leader jobs:
  • Unload trucks/Stock and organize sales floor/Assist customers/Management training acquired/Loss Prevention method training acquired/Cashier transactions
  • Modeled, encouraged and demonstrated exceptional customer service to customers on sales floor.
  • Maintained organization on sales floor and storage/inventory areas.
  • Ensured product representation on sales floor, product placement, placing merchandise in stock rooms, inventory, and re-ticketing merchandise.
  • Managed sales floor and customer service to drive results and meet sales goals in AOR producing $8,000,000 annual in sales.
  • Maintain a constant presence on the sales floor to make sure that every single customer is matched with the perfect solution.
  • Perform merchandise flow duties for the sales floor and backroom, POS transactions on designated shifts, and execute management functions.
  • Assisted customers on the sales floor and at customer service checkout to ensure their individual satisfaction in a heavily crowded environment.
  • Organize stock room with merchandise as well as maintaining the sales floor, provide customer service, and handle money.
  • Open and close the store, work the sales floor, receiving/sending shipment orders, refunds/exchanges, and layaway orders.
  • Maintained a well-organized back room, kept a neat well merchandised sales floor and creatively executed interior and exterior displays.
  • Manage the flow of freight from overseeing the unloading of truck to the placement of merchandise on the sales floor.
  • Maintain and supervise sales floor as Manager on Duty (MOD) while Store manager is not present in store.
  • Performed Opening and Closing store procedures while managing sales floor, stockroom and performing all tasks as a Sales Associate.
  • Displayed basic sales associate responsibilities such as: maintaining an organized and clean sales floor and demonstrating outstanding customer service.
  • Monitor the sales floor regularly, talking to both associates and customers and handling any issues that my arise.
  • Maintain day-to-day sales floor appeal, cleanliness, and supply coupled with arrangement of promotional and seasonal display merchandise.
  • Moved new product to the sales floor daily to maintain a fresh look for the customer in between MMP.
  • Decide which bicycles need to be built based upon previous sales and what is currently out on sales floor.
  • Ensured all new merchandise was set onto the sales floor quickly and according to the corporate mandated floor plans.

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5. Retail Store

high Demand
Here's how Retail Store is used in Sales Leader jobs:
  • Provided excellent customer service in a retail store environment.
  • Retail store environment organization and Visual Merchandising leader.
  • Managed and maintained retail store environment.
  • Communicated with clients and store management during direct sales opportunities at local retail stores for positive experiences for customers and employees.
  • Worked closely with CEO handing both sales and administration for highly successful web based music company / Retail store.
  • Follow operational procedures to open / close retail store, verifying daily sales, creating deposits & generating reports.
  • Oversee training of 65-person staff for high-end, specialty retail store specializing in personalized solutions for storage and organization.
  • Retail store audit compliance- worked with local COR stores to ensure proper training and understanding of retail audit.
  • Assisted in managing the overall operation of an international retail store that offers personal/skincare and home fragrance products.
  • Retrieve and top stock products using a fifteen-foot ladder in a floor to ceiling layout retail store environment.
  • Supervised day-to-day operations of up to 6 retail stores within the world's largest natural history museum.
  • Conducted daily operation of retail store including opening, closing, and merchandise flow and customer service.
  • Help provide leadership for the store when Retail Store Manager or Inventory Lead is not available
  • Provided exceptional customer service in an upscale retail store while being employee of the month.
  • Partnered with the Retail Store Manager develop, motivate and manage a high-performing team.
  • Organized greeting card displays in retail stores, counted inventory, removed damaged merchandise.
  • Assisted in grand opening a new concept specialty retail store in a new market.
  • Promoted from seasonal sales to full-time lead with $2M yearly revenue retail store.
  • Manage retail store by opening and closing on time and manage fellow partners.
  • Interact customers in a fast paced environment in a High Volume retail store.

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6. Product Knowledge

high Demand
Here's how Product Knowledge is used in Sales Leader jobs:
  • Provided technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness and bike merchandise.
  • Ensured that each customer receives outstanding service by greeting and acknowledging every customer and maintaining solid product knowledge.
  • Provided effective customer service training regarding product knowledge, inventory control and merchandising while offering developmental opportunities.
  • Focused customer service and product knowledge provides a positive experience for all customers during sales engagements.
  • Model sales expectations by utilizing various techniques and communicating product knowledge to the customer.
  • Maximized productivity through product knowledge, customer service and meeting key store initiatives.
  • Provided recommendations and product knowledge to both consumers and retail customer associates.
  • Demonstrated efficiency and high levels of product knowledge to heighten customer experience.
  • Educated and mentored Sales Associates to improve product knowledge and customer attentiveness.
  • Coordinated and conducted regional informational product knowledge seminars with in territory.
  • Increased district and regional product knowledge by publishing clinical educational newsletter.
  • Conducted education dinners to advance product knowledge, relationship building.
  • Trained Associates Responsible for individual sales goals Customer Relationships Product Knowledge
  • Provided customers with product knowledge and exceptional shopping experiences.
  • Considered an exceptional product knowledge expert and training specialist.
  • Provided superior customer service and product knowledge to consumers.
  • Maximized productivity through product knowledge and customer service.
  • Ensured positive customer experience via product knowledge.
  • Demonstrate product knowledge of overall travel industry.
  • Execute delivery of product knowledge/updates to associates.

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7. Loss Prevention

high Demand
Here's how Loss Prevention is used in Sales Leader jobs:
  • Investigated cases of potential fraud, providing documentation to internal loss prevention team and external law enforcement.
  • Processed & verified purchase order/packing slips in order to effectively enforce loss prevention policies.
  • Performed inventory control; identified potential shrink issues and loss prevention within company guidelines.
  • Researched registers over/short and corresponded with district regional and loss prevention.
  • Insured all loss prevention procedures were implemented; maintained inventory.
  • Certified in loss prevention awareness through an independent workshop.
  • Perform inventory controls ensuring accurate records and loss prevention.
  • Managed inventory and loss prevention while controlling operating costs.
  • Practiced Loss Prevention awareness reducing shrink through servicing.
  • Maintain inventory/tracking systems or loss prevention of products.
  • Maintained merchandise control effectively utilizing loss prevention strategies.
  • Maintained loss prevention standards and audit requirements.
  • Performed investigations of in-store loss prevention cases.
  • Maintained store operational and loss prevention standard.
  • Managed inventory and loss prevention.
  • Developed Loss Prevention training with management to roll out to current and future team members to prevent internal and external shrink.
  • Prevent store losses by teaching loss prevention standards and taking part in and coordinating inventory for the store twice a year.
  • Audited the new hire paperwork and training practices in stores and maintained loss prevention awareness with management and associates on staff.
  • Handled various areas of retail management including ordering inventory, loss prevention, modifying schedules and open and closing store procedures.
  • Schedule entry-level sales associates, train new workers, and ensure employees use proper loss prevention procedures at all times.

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8. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Sales Leader jobs:
  • Interact and assist customers and handle all cash and credit card transactions in a retail setting, along with bank deposits.
  • Operate cash register, process credit card transactions, and handle cash making correct change.
  • Operated all computer systems to process cash, check and credit card transactions.
  • Replenish Inventory and handled cash and credit card transactions on a daily basis.
  • Opened and closed cash register daily and handled cash and credit card transactions
  • Balance all daily cash and credit card transactions for the day.
  • Handle cash, credit card transactions and register key holder.
  • Handled cash and credit card transactions Work with Selling Managers to coordinate daily/weekly marketing activities Facilitated merchandise floor moves
  • Greeted and helped customers Handled cash, checks, and credit card transactions/counts Assisted in display of merchandise and maintained sales floor
  • Pitched promotional items Reach hourly quota Kept store presentable Managed fitting rooms Handled cash and credit card transactions

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9. Bank Deposits

high Demand
Here's how Bank Deposits is used in Sales Leader jobs:
  • Completed auditing operations and handled cash bank deposits, accurately and timely.
  • Performed cashiering duties including management of registers and bank deposits.
  • Managed daily financial transactions/ bank deposits exceeding $10000
  • Perform opening and closing duties including making bank deposits
  • Performed opening and closing procedures including running bank deposits, opening registers, processing payroll, and recording daily sales results.
  • Counted, prepared and reconciled daily bank deposits, maintained a balanced safe and responsible for morning bank deposit drop offs.
  • Open store, manage and train sales associates, audit registers, prepare and make bank deposits, close store.
  • Provided customer service Assisted in nightly closing procedures Prepared bank deposits and handled financial transactions Managed a team of 15+ girls
  • Help cashiers close out registers and balance their drawers after stores close and prepare bank deposits for the next day.
  • Performed, supported and supervised boutique opening and closing procedures including bank deposits, cash management and securing the boutique.
  • Make bank deposits, print out reports for that day, record the input and send emails to District Manager.
  • Perform managerial tasks such as auditing end of day reports, opening and closing store and frequent bank deposits.
  • Possessed keys to the store; reviewed and recorded daily sales reports, handled bank deposits and accepted/received shipment.
  • Managed sales floor, created daily goals based off of incoming customer traffic, managed money tills and bank deposits
  • Open and close store, which involves balancing cash, daily report preparation and recording and making bank deposits.
  • Planed the opening, closing procedures of the store, as well as daily bank deposits done daily.
  • Open and closing duties of the store, along with bank deposits and regulating registers throughout the day.
  • Open and close the store and registers, compete and drop bank deposits, and handle petty cash.
  • Open and close the store; cash out registers, fill out deposit slips and make bank deposits.
  • Open and close store, manage money for bank deposits and change, supervise associates under me and training

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10. Company Policies

high Demand
Here's how Company Policies is used in Sales Leader jobs:
  • Completed daily opening and closing paperwork and transactions according to company policies and procedures.
  • Assisted with general store supervision, including implementing company policies and procedures.
  • Achieved organizational goals and ensure compliance with company policies and procedures.
  • Follow company policies regarding proper behavior with customers or coworkers.
  • Provided excellent customer service and enforced Company policies and standards.
  • Respond to customer issues according to established Company policies.
  • Monitor and resolve any service issues.compliance to company policies/procedures.
  • Understand and comply with company policies and operational procedures.
  • Initiated and responded to inquiries (internally and externally) orally and in writing on matters concerning Company policies and programs.
  • Provided associates with learning tools and ensuring they are all knowledgeable of product, selling behaviors, and company policies.
  • Manage and supervise Enrichment Coordinator and ensure company policies are being followed for the safety and livelihood of our Residents.
  • Train new Sales Associates to create a client centered culture among associates and understanding of standard procedures and company policies.
  • Have detailed knowledge of all company policies, including the device policy, and responsibility for training other associates.
  • Assisted management with team development by training new hires on company policies, product knowledge, and services available.
  • Recruited, hired and trained qualified store associates to meet performance targets and comply with company policies and procedures.
  • Guarantee adherence to all company policies, procedures and guidelines in the absence of the Store Manager or Co-Manager.
  • Ensured adherence to all company policies, procedures, & guidelines in absence of SM OR CM's.
  • Trained personnel on proper use of cash register, storage and display of merchandise and company policies.
  • Accounted for all transactions, made accurate deposits and ensured all store employees adhered to company policies.
  • Handle any client problems with professionalism and concern for the client while adhering to all company policies.

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11. Company Standards

high Demand
Here's how Company Standards is used in Sales Leader jobs:
  • Ensured all firearm and ammunition transactions were processed according to the Federal Government requirements and Company standards.
  • Ensured transactions were processed in accordance with federal requirements and company standards.
  • Delegated tasks among team members to ensure the department exceeded company standards
  • Supported company standards of selling and customer service provided.
  • Trained 9 employees on all company standards/vehicles/paperwork/shipping/receiving/new customer accounts.
  • Authored and implemented action plans that enhanced business-to-company standards.
  • Execute visual presentations in accordance to company standards.
  • Maintained visual merchandising based on company standards.
  • Maintained Customer Satisfaction scores above company standards.
  • Maintained merchandise according to company standards.
  • Assisted managers with supervising 13 sales associates, including training new employees on company standards, policies, and culture.
  • Utilize verbal and written communication to interact with sales associates and management to ensure company standards are met and maintained.
  • Assist around the store by putting stock away and help maintain the rest of the store to company standards.
  • Initiated changes to floor set, including dressing mannequins and receiving and displaying new shipment according to company standards.
  • Learned to read and execute the company's Brand Guide effectively to uphold company standards and customer's needs.
  • Pushed sales to exceed company standards, maintained inventory and prevented loses to the company through attentive customer service.
  • Set floor plans to meet company standards and make sure new merchandise was out on the sales floor.
  • Implemented the merchandise presentation standards and signage of the footwear department to meet company standards and maximize profits.
  • Train and coach store associates and the management team to meet and exceed company standards and deliver results.
  • Complete daily paperwork to company standards and use that information to redirect behaviors to achieve store goals.

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12. Customer Relations

high Demand
Here's how Customer Relations is used in Sales Leader jobs:
  • Developed a retinue of regular repeat customers through my enthusiasm, customer service and ability to create lasting customer relationships.
  • Directed all customer relations and outside sales for a division of a national wholesaler of residential building material.
  • Direct team to expand presence by identifying and developing the distributor-customer relationships to drive strategic growth initiatives.
  • Developed new business and managed existing customer relationships through creating and implementing high-end educational dinners and seminars.
  • Implemented excellent customer service to customers on a daily basis, maintained customer relations and referrals.
  • Improved customer retention and customer relationships by negotiating and extending Dental Society endorsements in six states.
  • Build customer loyalty by opening company credit cards, converting customer relationship marketing and customer capture.
  • Ensured financial specialists increased sales revenue, reached goals and developed customer relationships through needs-based selling.
  • Established customer relationships with appropriate employee personnel for Purchase Orders * Maintained reports on sales activities
  • Key Account Relationship Liaison Focused on providing the highest standard of customer relationship excellence.
  • Develop and manage customer relations to maximize satisfaction and generate new and repeat business.
  • Developed & managed customer relationships by leveraging information and technology to drive win-win solutions.
  • Developed individual customer relationships and earned a reputation for exceeding service standard goals.
  • Represent the brand through professional behavior, fashion awareness and positive customer relations.
  • Enhanced the customer experience by developing customer relationships and driving profitable sales.
  • Developed account/customer relationships and find growth opportunities for sales in accounts.
  • Provided Customer Service to customers and Customer Relations by resolving issues.
  • Build customer loyalty by converting customer relationship marketing and customer capture.
  • Develop new customer relations with an emphasis on customer satisfaction.
  • Developed superior customer relations, increased sales and motivated associates.

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13. POS

high Demand
Here's how POS is used in Sales Leader jobs:
  • Increased awareness of post sale revenue by providing detailed sales presentations to internal Services and Solutions Executives.
  • Contacted applicant references to further determine eligibility and suitability for desired positions and made selections accordingly.
  • Demonstrated selling standards to deliver positive customer experience and achieve daily sales goals.
  • Directed weekly meetings and established positive working relationships with large format store managers.
  • Targeted operational excellence to maximize consumer experience while positively impacting the bottom line.
  • Complete required daily paperwork including preparing deposits, closing registers and loss prevention
  • Maintained positive customer interaction with an emphasis on professionalism and sales.
  • Track account growth and profitability to positively influence customer purchasing behavior.
  • Procured, organized and maintained resale certificates to reduce audit exposure.
  • Provided a positive customer experience by offering assistance when needed.
  • Opened/closed the store, reconciled cash drawers and processed deposits/paperwork.
  • Coordinated creation of technical solution documents, proposals and contracts.
  • Prepare documents and submit job proposals using established company guidelines.
  • Prepared proposals and negotiated contracts and volume discount pricing.
  • Deliver deposits without incident; count registers wallets ensuring balance
  • Provide customer assistance and a positive customer experience
  • Provide customer service daily including cashier position.
  • Determined proper decisions for new proposal requests.
  • Position required competitive spirit and attitude.
  • Bank deposits and supervision of associates

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14. Customer Complaints

high Demand
Here's how Customer Complaints is used in Sales Leader jobs:
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
  • Handled, resolved customer complaints Processed refunds, maintained, updated inventory Operate opening and closing procedures
  • Investigated and assisted in resolving customer complaints and NCR with quality assurance management.
  • Resolve customer complaints coordinate employee's problems resolution with coworkers and supervisors.
  • Provided quality customer service and ensured customer complaints were handled effectively.
  • Investigated internal and external customer complaints to prevent escalation to corporate.
  • Resolved escalated customer complaints in a timely and empathetic manner.
  • Resolved customer complaints and ensured high quality customer service.
  • Managed successful resolution of customer complaints and disputes.
  • Handle customer complaints regarding equipment condition or operation.
  • Provided outstanding customer service and defused customer complaints.
  • Managed customer complaints in accordance with company policy.
  • Handled customer complaints with company/corporation.
  • Recognized for great customer service and handling customer complaints responsibly, as well as developing relationships with customers, creating regulars.
  • Arrange for one-time pickups, trace packages, handled customer complaints and passed customer concerns on to respective centers.
  • Create employee schedules and monitor fraud activities/answer customer complaints and build a solution based environment with the team.
  • Worked on the sales floor regularly, talking to colleagues/customers to identify or resolve customer complaints and comments.
  • Handle any and all customer complaints and issues with assertiveness and effective problem solving skills using available resources.
  • Opened and closed store, handled the opening and closing of registers, handled customer complaints and compliments.
  • Provided excellent customer service while handling sales, resolving customer complaints, and problem solving service issues.

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15. Sales Representatives

average Demand
Here's how Sales Representatives is used in Sales Leader jobs:
  • Conduct monthly meetings with sales representatives communicating promotions, delivery opportunities, customer demands, quarterly goals and overall sales performance.
  • Initiated a training process for developing new associates that resulted in all four subordinates being promoted into sales representatives.
  • Tracked inventory flow and communicated with sales representatives to take future order to replenish existing stock.
  • Ensured delivery of all training and development initiatives for sales representatives, measured performance against benchmarks.
  • Participated in developing new sales application for iPad, enabling sales representatives to immediately input orders.
  • Identified critical success factors that helped motivate and guide Digital Sales representatives in their daily activities.
  • Identified missed sales opportunities and guided sales representatives in initiating strategies to recover lost revenue.
  • Coached and developed Route Sales Representatives to increase capabilities to deliver desired goals.
  • Worked with sales representatives and management to develop and execute innovative growth strategies.
  • Formatted and distributed Zone's Safety Newsletter to bring awareness to Route Sales Representatives
  • Managed and maintained positive communications with physicians, patients and sales representatives.
  • Maximize promotions and display opportunities with Retail Sales Representatives and Retail Representatives.
  • Provided information regarding products and services to customers and sales representatives.
  • Spearheaded a team of sales representatives and provided excellent customer service.
  • Developed product training materials and protocols for Sales Representatives and Managers.
  • Managed team of customer service supervisors supporting over 20 sales representatives.
  • Developed best practices and mentored new sales representatives for succession planning.
  • Coordinated customer meetings with field sales representatives and implementation teams.
  • Conduct one-with-one meetings with Route Sales Representatives to discuss performance.
  • Recruited, trained and developed high performing sales representatives.

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16. Sales Plan

average Demand
Here's how Sales Plan is used in Sales Leader jobs:
  • Established and implemented sales plan to meet and efficiently sell advertising spots on behalf of the University of Missouri-Columbia scheduling directory.
  • Directed project communications to develop marketing and sales plan to increase Letter of Credit product business in relation to collateral expansion.
  • Coordinated specific sales plan objectives while providing monthly, quarterly and annual reports including; revisions and modifications.
  • Communicate and manage changes proactively while communicating expectations and holding accountability to sales plan and company metrics.
  • Used appropriate interpersonal communication and organizational skills to help execute the sales plan
  • Direct responsibility and accountability for making and exceeding sales plans.
  • Contributed actively in achieving daily sales plan.
  • Managed a team of front line sale representatives each year in achieving a sales plan of over $6M per year.
  • Reached +11% to sales plan in Q3 in 2012 becoming the 4th most successful Customer Sales Leads in the region.
  • Coach associates to perform their best in client experience, sales plans, customer loyalty and Limited Card credit applications.
  • Developed and distributed sales plans to all team members to ensure achievable goals were being met by all team members.
  • Executed day-to-day sales, logistics, inventory, scheduling, and customer selling as well as meeting quarterly sales plan.
  • Achieved 105% of market financial sales plan by developing and presenting sales ideas and sharing successes with the team.
  • Lead, mentor, hire and develop sales talent responsible for developing and executing aggressive sales plans and growth strategies.
  • Guide weekly 1:1 meetings on sales execution and route delivery efficiency, focusing on new item distribution and sales plan.
  • Create and implement sales plans resulting in average 15% year-over-year growth through account penetration and organic new account wins.
  • Developed and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.
  • Developed and executed sales plans, by key customer/wholesaler, to ensure accountability and proper distribution of sales goal.
  • Developed marketing sales plans and strategies in consumer, business to business sales, nonprofit, and political arenas.
  • Led a 20 person, $15-million business unit, with top-line sales plan and bottom-line selling expense responsibilities.

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17. Inventory Control

average Demand
Here's how Inventory Control is used in Sales Leader jobs:
  • Processed orders; provided quality customer service; troubleshoot and resolved customer issues; performed inventory control and delivered parts
  • Supported customers with streamlined supply chain including inventory controls in order to maximize profit while limiting exposure.
  • Managed inventory control by aggressive in store product rotation and plan-o-gram accuracy throughout the accounts.
  • Maintained precise inventory controls by conducting physical counts.
  • Inventory control of seven different locations.
  • Inventory control Kept all product replenished
  • Supervised and mentored associates engaged in sales, inventory control, reconciling cash receipts, or in performing enhanced customer service.
  • Monitor sales, inventory control, visual merchandising, housekeeping, security, administration and compliance to company policy and procedures.
  • Provided training to staff in the areas of customer service, support, district/region strategy, merchandising, and inventory control.
  • Manage profit and loss systems and procedures within the store including shrink results, inventory control, and exception reports.
  • Provided effective training to associates in the areas of customer service, product knowledge, inventory control, and merchandising.
  • Selected to be part of unique Inventory Control Team in Northern NJ to assist and correct stores with negative performance.
  • Display organization; assist with training other employees with proper sales approaches, inventory control and computerized cash register skills.
  • Assisted in general managerial duties, floor sets, inventory control, merchandise presentation and trained new associates.
  • Reduced operating expenses by implementing best practices such as inventory control, waste reduction and account settlement.
  • Assigned daily tasks to associates such as inventory control, cleaning, and general store duties.
  • Increased sales of clients' products by providing in store inventory control and positive merchandising practices.
  • Exceeded company objectives payroll controls, maintained a shrink of .06% with strong inventory controls.
  • Involved with inventory control and product placement as well as marketing our product to the community.
  • Supervised and gave direction to employees engaged in sales, inventory control and reconciling cash receipts.

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18. New Accounts

average Demand
Here's how New Accounts is used in Sales Leader jobs:
  • Developed strong relationships with established clients while acquiring new accounts and assisting newcomers with company information and expectations.
  • Acquired new accounts and extended existing account relationships using referral-based and outbound sales activities.
  • Identified new opportunities and penetrated new accounts with strategic focus on Software initiatives.
  • Solicited new accounts through cold calling; monitored account profitability.
  • Established new accounts to maximize profitability.
  • Opened new accounts to increase business and set record sales for company in three year adventure averaging $500,000.00 a year.
  • Generated an expected annual return of more than $50 million by successfully transitioning 50 new accounts to core status.
  • Uncovered and won new accounts from prior experience in embedded hardware sales resulting in almost $500K of incremental revenue.
  • Managed and increased sales with several key local wholesale accounts, while opening new accounts both locally and nationally.
  • Penetrated new accounts previously dominated by competition resulting in increased sales of over $9 million dollars per year.
  • Opened new accounts throughout the zone and grew the existing business, identified needs for more routes.
  • Provide customer service, open new accounts, sell products, call customers to promote new sales.
  • Motivate employees to solicit our My Spa rewards program by reinforcing the benefits of new accounts.
  • Handled customer to vendor price negotiations Find and grow new accounts not already provided to you.
  • Educate customers on benefits of the EXPRESS Credit Card and build clientele by opening new accounts.
  • Generated 20 new accounts monthly, by informing and educating customers on products and services.
  • Motivate associates so they are star reward program to reinforce the benefits of new accounts.
  • Increased sales profits, and managed to open 35 new accounts in a 2-year period.
  • Explained benefits of store credit card to clients and initiated the opening of new accounts.
  • Conduct installation of new accounts and the transition of these accounts to the service team.

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19. Current Sales

average Demand
Here's how Current Sales is used in Sales Leader jobs:
  • Train and develop current sales and operations team while maintaining a highly motivated and result orientated environment.
  • Demonstrated knowledge of current sales and promotions to ensure customer satisfaction thus increasing revenue.
  • Lead sales associates daily by empowering them with store goals, current sales and promotions and outlining their personal daily goals.
  • Provide leadership and direction to the store team in order to drive sales results and grow upon the current sales volume.
  • Handle all prospect and current sales accounts for a web development, management, marketing, and graphic design company.
  • Participate in weekly management meetings and provide information on sales, associates work, and ideas for current sales week.
  • Greet every customer as they entered the store, informing them on current sales going on in the store.
  • Maintain knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
  • Performed twenty or more weekly cold calls to inform customers of upcoming events, current sales and promotions.
  • Train new and current sales associates about new and existing policies, procedures, and sale promotions.
  • Greet all customers while providing assistance in selecting merchandise styles/sizes, and promote current sales.
  • Answer telephone inquiries regarding location, current sales and items, or hours of operation.
  • Answered questions regarding store and products while maintaining knowledge of current sales and store merchandise.
  • Greet, and inform customers on the current sales for a better shopping atmosphere.
  • Maintain knowledge of policies, procedures, current sales, promotions and product selection.
  • Maintain knowledge of current sales and promotions and communicate it to customers clearly.
  • Inform clients on current sales, services and the necessities of a computer.
  • Implement current sales and promotions in order to increase customer traffic and sales.
  • Greet customers upon entering establishment and informing them of current sales and promotions.
  • Train new/current Sales Associates on selling to the customer.

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20. Daily Operations

average Demand
Here's how Daily Operations is used in Sales Leader jobs:
  • Assisted store manager with daily operations including opening/closing POS system, ordering supplies, inventory processing, staff supervision and motivation.
  • Assisted Store Manager in daily operations, including strict adherence to company policies/strategies and provided excellent customer and administrative services.
  • Assist store management in managing daily operations * Assumed full leadership and managerial responsibilities when necessary.
  • Managed daily operations including customer orders, formulating policies and processing payroll.
  • Supported daily operations and ensured safe and registers were balanced and accurate.
  • Manage daily operations and sales activity for specialty clothing boutique.
  • Managed daily operations and focused on individual and stores sales goal
  • Communicate with different departments regarding daily operations and events.
  • Executed daily operations of merchandise presentation and price change control
  • Monitored daily operations including opening and closing the store.
  • Incorporate Loss Prevention and safety messages into daily operations.
  • Facilitated daily operations and fleet schedule management.
  • Assisted in managing daily operations with a primary focus on driving sales, increasing profit, and providing excellent customer service.
  • Manage Daily Operations - Receive Shipments - Maintain Stockroom - Merchandising Customer Service - Visual Displays - Open and Close Store
  • Coached and trained associates to achieve company sales goals through daily operations with always maintaining fast and friendly customer service.
  • Assisted the Store Manager with all daily operations and held each team member accountable for achieving brand and performance goals.
  • Managed daily operations, dealt with customers and supported and worked with management to motivate growth with production and goals.
  • Increased sales through coaching and developing Enhanced associate communication with management Controlled daily operations (open/close store, etc.)
  • Communicated regularly with district managers - created monthly goals and objectives to improve daily operations on the sales floor.
  • Attend to details in overseeing daily operations that include labor cost management, cash management, and loss prevention.

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21. Stock Room

average Demand
Here's how Stock Room is used in Sales Leader jobs:
  • Organized stock room in easily identifiable categories.
  • Coordinated daily store operations including banking, reconciliations, record keeping, sales tracking, and stock room inventory.
  • Ensured merchandise flow excellence through stock room organization, including performing merchandise flow duties for sales floor and backroom.
  • Maintained cleanliness, and presentation of the stock room, as well as, visual presentation on sales floor.
  • Assisted with the weekly implementation of Sales Brand Guides and ensured the maintenance of the merchandise stock room.
  • Handled basic administrative duties such as an organized stock room, inventory paperwork and employee schedules.
  • Train new hires, maintain stock room organized and pull items out on the floor.
  • Assisted in completing audits, stock storage, inventories, pricing and stock room control.
  • Experience loading and unloading delivery truck, processing garments and accessories in the stock room.
  • Fast paced high volume workload involving tasking, floor coverage, and stock room shipment.
  • Maintained cleanliness and presentation of stock room and sales floor with monthly visual plans.
  • Assisted with getting a new stores stock room up and running effectively and efficiently.
  • Stock room duties, unpacking merchandise, putting censors on merchandise, transferring merchandise.
  • Traveled to train and help set up another store stock team and stock room.
  • Maintained store merchandise presentation, managed inventory on the floor and in stock rooms.
  • Created and maintained stock inventory on a daily basis; organized stock room.
  • Maintain the back stock room and transfer products to other stores and customers.
  • Maintained stock levels on both the sales floor and in the stock room.
  • Create visual displays; maintain organization & cleanliness of store/stock room.
  • Organized stock room, to ensure sales floor was fully stocked.

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22. Inventory Management

average Demand
Here's how Inventory Management is used in Sales Leader jobs:
  • Service Manager/Service Technician * Inventory Management: Accomplished highest inventory accuracy maintaining and creating a proper inventory and par levels.
  • Managed customer/chain/store service expectation around consistent on-time delivery, product presentation and placement, inventory management and seasonal holiday displays.
  • Overhauled and added new operational processes streamlining practices, product replenishment, marketing changes, and inventory management.
  • Executed daily operational tasks such as accounting and register balance, customer management, and inventory management.
  • Managed merchandise shipment, receiving and return to vendor process using inventory management applications.
  • Performed daily functions, including opening/closing duties, visual merchandising, and inventory management.
  • Implemented strategic measures related to inventory management, stockroom organization, and shipping/receiving.
  • Operate a computerized point of sale cash register and inventory management system.
  • Inventory management responsibilities including unpacking and stocking the store and markdowns.
  • Lead operational effectiveness through the merchandise flow and inventory management activities.
  • Worked extensively with in-store inventory management, merchandising, branding.
  • Inventory management through sales and forecast reports in multiple-account territory.
  • Conducted inventory management including weekly counting of high value products.
  • Maintained inventory management standards as a daily job function.
  • Conducted POSR audits and other inventory management procedures.
  • Executed expense control through inventory management.
  • Inventory Management and stock merchandise.
  • Ensured store is compliant with the company's visual and safety standards, sales and promotions programs, and inventory management.
  • Ensured that operational duties such as; inventory management, cash management and that monthly paperwork was up to standards.
  • Report surveys and audits via DASH Management while managing our client's inventory using the *SPARC Inventory Management System.

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23. Customer Base

average Demand
Here's how Customer Base is used in Sales Leader jobs:
  • Cultivated and established customer base, implementing in-store promotions, and delivered exceptional customer service to generate repeat business.
  • Captured significant sales achievements by driving efforts to expand potential customer base and find new opportunities.
  • Developed relationships within the local community to strengthen and expand customer base to increase sales opportunities.
  • Developed and expanded an existing customer base into a much more profitable operation.
  • Participated in outbound calling programs to existing customer base to successfully increase revenue.
  • Maintained established customer base with phone contact and customer relations.
  • Delivered exceptional customer service to a diverse customer base.
  • Developed 106-person customer base strictly through personal referrals.
  • Job duties- Managed a top regional customer account, along with helping assist the total national customer base of our company.
  • Developed rhythm for customer based training program to allow customers to learn extensively about their low to high end camera purchases.
  • Augmented the overall customer base by 60% through leverage of contact referrals and demonstration of high quality customer care services.
  • Strengthened customer base through assessing each team member's knowledge, experience and personal motivation in order to obtain maximum growth.
  • Delivered excellence in service to customer base; handled customer complaints and ensured smooth flow of business on a daily basis.
  • Managed a customer base with sales volume of over 1.7 million cases annually and over $15 million in revenue.
  • Identified new product areas, write business cases and business plans to grow the customer base and differentiate from competition.
  • Developed a nationwide US customer base for organic growing in the greenhouse, nursery, landscape and turf markets.
  • Sell service renewals and expand customer base within the Raleigh, Durham and Charlotte, NC, territory.
  • Developed and designed an advertising campaign for new types of products drawing an increase in customer base.
  • Enlarge clientele by completing daily tasks created for new dealers while simultaneously maintaining current customer base.
  • Establish a rapport with walk-in customers to build, and maintain, a repeat customer base.

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24. Store Opening

average Demand
Here's how Store Opening is used in Sales Leader jobs:
  • Provided assistance with new store openings and maintained departmental paperwork, reports and correspondence.
  • Supervised and ran daily operations including store opening and closing procedures.
  • Provide necessary store opening and closing procedures including banking.
  • Perform store opening and closing procedures including cash management.
  • Complete all necessary procedures in preparation for store opening/closing
  • Traveled out of state to help and support other stores on floor sets, CEO visits, or new store openings.
  • Completed store opening and closing procedures including store maintenance, cash management, bank deposits, and logged inventory adjustments.
  • Trained staff, oversaw store openings and closings, and protected the store assets by maintaining operational policies and procedures.
  • Assisted marketing department in generating new customer leads in the Houston market for new store opening; exceeded store goal.
  • Assisted with new store openings in the proper placement of marketing materials, display setups, and outfit displays.
  • Experience with new store opening, store layout organization, product knowledge training, and setting visual standards.
  • Acted as manager-on-duty and performed store openings and closing procedures in absence of the Store Manager or Co-Manager.
  • Selected to train new employees for camping and climbing departments for new store openings on the East Coast.
  • Trained staff during new store opening, and contributed to significant improvements in guest satisfaction and sales.
  • Store opening, stocking, and set-up of Auburn store and Little Five Points store in Atlanta.
  • Lead associates, supervise shipment processing, merchandising, visuals, operate store opening and closing store
  • Attend all new store openings, shelf resets, promotional display events and seasonal in-store sampling.
  • Assist with the store opening and closing procedures including cash reconciliation's, and deposits.
  • Conduct store opening and closing procedures and execute daily sales goals to meet company objectives.
  • Travel to new store openings to train and mentor new associates in a new market.

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25. Conference Calls

average Demand
Here's how Conference Calls is used in Sales Leader jobs:
  • Coordinated conference calls to discuss relevant information and best practices for delivering compelling clinical information.
  • Conduct weekly conference calls to discuss organizational goals and productivity.
  • Participate in weekly company conference calls and management meetings.
  • Participated in leadership conference calls, district/corporate.
  • Participated in weekly conference calls.
  • Participated in district-wide conference calls.
  • Participated in departmental conference calls.
  • Manage the store such as opening and closing, take conference calls, write emails and run daily segments.
  • Lead and managed weekly team conference calls for organizing mergers and acquisitions of National dealers of AT&T.
  • Participate in daily conference calls with District Team Leader and other stores within the district to discus daily goals.
  • Participate in weekly conference calls with corporate management to assess and evaluate strengths and weaknesses within our sales team.
  • Prepared reporting tools, analyzed reports, and provided agenda for leading staff meetings and conference calls.
  • Inspired business acumen among store leaders by holding weekly / bi-weekly conference calls and communicating business trends.
  • Set up conference calls and lunch meetings for outside sales reps to discuss clients' needs.
  • Participated on district conference calls to share details about the store's current standings and practices.
  • Communicated expectations with teams during stores visits, touch bases, conference calls and quarterly meetings.
  • Lead weekly conference calls focusing on sales goals and training strategies to increase business growth.
  • Participated in conference calls with regional store managers to discuss company objectives and goals.
  • Involved in store manager conference calls and communicated store information with corporate through email.
  • Helped with weekly conference calls and feedback to evaluate stores performance and metrics.

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26. Phone Calls

average Demand
Here's how Phone Calls is used in Sales Leader jobs:
  • Monitored phone calls and conducted quality assurance tests
  • Maintained relationships by following up with phone calls, emails or greeting cards, to update them on future sales events.
  • Work in fast paced retail environment and assisted daily with customer service, including phone calls and face-to-face interactions.
  • Conducted phone calls to educate customers on the monetary benefits of increasing our market share within their specific accounts.
  • Communicated with team and customers through phone calls, emails, and social media in new product releases.
  • Answered phone calls and accessed client accounts to note the next steps that need to take place.
  • Guide customers to what they are looking for, make phone calls or help with online items.
  • Helped promote sales and promotions of the company to the customers via emails and telephone calls.
  • Maintain daily communication (emails and telephone calls) between DM as well as other stores.
  • Maintain, grow and utilize customer database for phone calls, product launches, and events.
  • Provide customer service, answer phone calls, and record data on every product sold.
  • Manage potential sales leads and perform follow ups by making 40-60 phone calls per day.
  • Organize and resolve order-fulfillment issues, place follow-up phone calls & received customer satisfaction.
  • Processed customer checkout transactions, responded to phone calls and questions pertaining to product.
  • Field all incoming phone calls, determine and transfer to the appropriate department.
  • Managed multiple programs simultaneously while fielding approximately 80-100 phone calls each day.
  • Respond to phone calls and answer queries regarding store operations and products.
  • Monitor and respond to incoming and outgoing telephone calls and faxes.
  • Maintain high volume of inbound and outbound phone calls each day.
  • Take phone calls and also call other stores for inventory checks.

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27. Annual Sales

average Demand
Here's how Annual Sales is used in Sales Leader jobs:
  • Received shipment of twice weekly deliveries of merchandise for a retail store with over $1 million dollars in annual sales.
  • Trained, coached, and supervised a team of 10+ sales associates in a store with $3M+ in annual sales.
  • Direct a district of 12 DSD route sales representatives encompassing 30 supermarket stores and over 6 million dollars in annual sales.
  • Account Manager - Chrysler: responsible for $132 million in annual sales to the Small and Large Car Platforms.
  • Lead a team of up to 15 route sales representatives that generated annual sales of more than $10 million.
  • Accomplishments*Implemented effective sales strategies which led to 115% achievement of annual sales targets set for the year 2011.
  • Developed and implemented training on CRM, leads generation, and conversion, as well as bi-annual sales training.
  • Achieved annual sales increases up to 40% - exceeding sales and gross margin objectives in consecutive years.
  • Captured $3.5 million in annual sales after identifying and securing firm's third & fifth largest accounts.
  • Recruited, hired and trained associates to ensure achievement of monthly, quarterly, and annual sales goals.
  • Managed over $5 million in annual sales, supervised work group of eighteen to twenty route salesmen.
  • Maintained general management responsibilities with total P&L accountability ($55 million in annual sales).
  • Created high impact sales team that grew annual sales from $25 Million to $75 Million.
  • Managed sales district consisting of 14 route drivers and approximately $6.5 million in annual sales volume.
  • Key member of the management team in a store with annual sales of over $7M.
  • Delivered an average of 1-2 designs per day resulting in over $700,000 in annual sales.
  • Train and supervise 20 employees in a retail store with $2 million in annual sales.
  • Prepare daily weekly and monthly annual sales goal for counter to increase revenue and created reports.
  • Directed operations of 14 stores with annual sales volume of up to $13 million.
  • Contributed over $100M in annual sales and grew organic sales over 15+% year-to-year.

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28. Security Practices

average Demand
Here's how Security Practices is used in Sales Leader jobs:
  • Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures.
  • Familiarized with current sales and promotions, policies about payments and exchanges, and security practices.
  • Assisted in altering price as needed within the department Followed sales policies and implemented security practices.
  • Assist in ensuring the financial integrity of the store accountability and adherence to company, security practices
  • Followed sales policies and implemented security practices.
  • Serve as primary point person in sales area in current sales and promotions; and policies regarding payments and security practices.

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29. Store Appearance

average Demand
Here's how Store Appearance is used in Sales Leader jobs:
  • Maintained a well-organized, clean and neat store appearance through appropriate housekeeping activities, including backroom maintenance and organization.
  • Managed in-store appearance standards and fully stocked and organized all merchandise and ancillary production materials as necessary.
  • Maintain store appearance including keeping merchandise neatly organized and attractively displayed, dust and clean shelves, fold and arrange merchandise.
  • Coach & supervise sales associates to maintain a positive store appearance & high levels of suggestive selling and customer service.
  • Assist in maintaining store appearance in accordance with the brand's visual presentation standards, and general housekeeping procedures.
  • Assisted customers, maintained store appearance, handled store finances, replenished merchandise and created store display layouts.
  • Assist management with maintaining the store appearance and developing new marketing strategies for evolving products.
  • Cashier, Set up floor sets, and maintained overall store appearance at both locations.
  • Assist in maintaining store appearance, merchandising, and putting away stock.
  • Improved shopping experience by altering store appearance and maintained a clean facility.
  • Supervised pricing, Store appearance, Scheduling, Opening/Closing, and Inventory.
  • Maintained a clean and welcoming store appearance to highlight the products.
  • Maintained a clean and safe store appearance for customers and employees.
  • Assist in keeping store appearance within Janie and Jack guidelines.
  • Stocked the floor with products to maintain the store appearance.
  • Maintained store appearance for cleanliness, organization and stock.
  • Assist in maintaining store appearance and merchandising standards.
  • Maintain and regularly change store appearance.
  • Set displays and maintained store appearance.
  • Maintained store appearance through placed marketing.

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30. Sales Process

low Demand
Here's how Sales Process is used in Sales Leader jobs:
  • Worked closely with company executives to identify new business opportunities and routinely participated in the sales process
  • Developed and maintained sales documentation support of sales processes and activities.
  • Distributed leads and supported sales representatives throughout sales process.
  • Aided management streamlining sales process and improved customer experience
  • Established sales process for winning business within a new industry while competing with the dominant loyalty marketing providers in the space.
  • Developed two vertical launches including target marketing, sales process and implementation resulting in $600k in growth for multiple industries.
  • Revamped go-to-market pricing strategies and sales processes, delivering $5.2 million in revenue and $1.1 million in net income.
  • Cultivated relationships with buyers, sellers and real estate professionals, and effectively managed all stages of the sales process.
  • Consulted with customers to identify needs and facilitate the entire sales process, including pricing, tracking and follow-through.
  • Improved end-to-end sales processes and trained sales team in working with VXL to sell thin clients into their accounts.
  • Interacted with customers to problem solve, assisting in the sales process, and ensuring quality customer care.
  • Defined Sales process including lead flow, sales metrics, lead analysis, pipeline analysis, management reporting.
  • Engage and drive collaboration through the OEM division's Sales community, around sales process and best practices.
  • Interacted with customers to solve issues, assisted in the sales process while ensuring an outstanding customer experience.
  • Applied Design for Six Sigma (DFSS) tools to increase efficiency and outcomes of sales processes.
  • Modified the DEAL MAKER application with SFDC to better align to the InsideView sales process and method.
  • Assisted the company with training of new employees on sales process and knowledge of products and services.
  • Achieved personal and profitable goals by consistently and pro-actively engaging guest's utilizing the companies sales process.
  • Use a sales process to uncover emotional hot spots in order to build a stronger sales pitch.
  • Completed sales transaction forms to assist the sales associates and to learn the complete sales process.

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31. Action Plans

low Demand
Here's how Action Plans is used in Sales Leader jobs:
  • Provided leadership with all visual standards* Build a store environment around consistent exceptional customer service* Support action plans delivered by store manager
  • Analyzed the business and created/communicated clear action plans to optimize results and ensured effective execution of all operational activities.
  • Partnered with store management to execute action plans that optimize results and ensure effective execution of all operational activities.
  • Communicated individual and team performance and feedback to management providing recommendation for improvement and creating potential action plans.
  • Supported customer loyalty surveys and developed action plans to achieve customer loyalty targets.
  • Generate action plans to enhance performance and productive capacity of under performing personnel.
  • Analyzed the business and created/communicated clear action plans to optimize results.
  • Analyzed business results and created action plans accordingly.
  • Analyze the business and create and communicate a clear action plans that optimize results towards store goals for the year/month/week/day segments.
  • Served as Safety Chair for Jacksonville Zone with accountability for recognizing and correcting any unacceptable safety trends with viable action plans.
  • Create & implement Agency specific action plans to improve sales effectiveness of Agencies performing below expected market levels and/or violating contract.
  • Collaborated with leadership peers to formulate ideas and action plans that enhanced 3 major store focuses, and team morale.
  • Identified opportunities, set specific objectives and tactics for each account and carried out action plans for success with key targets
  • Gained business insight and created action plans that improved execution and results in partnership with other store management team members.
  • Provided the ASM with feedback on consultative sales associates in HA and provided input on action plans and coaching.
  • Assist and support the store and co managers to execute action plans that optimize results and ensure effective execution.
  • Increased private label credit acquisitions and transactions by creating and implementing action plans for these two key retail clients.
  • Establish clear goals, action plans and take personal accountability for the results of individual and team decision.
  • Responded to customer calls, elevated risks and challenges internally, and created action plans to mitigate risks.
  • Analyzed business trends to create clear action plans that optimize results and ensured optimal execution of visual activities.

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32. Special Orders

low Demand
Here's how Special Orders is used in Sales Leader jobs:
  • Executed special orders for clients involving direct contact with other Banana Republic locations.
  • Fulfilled special orders and facilitated transfer of merchandise from other locations.
  • Prioritized assignments (inventory shipments, visual merchandising, special orders) by balancing allocation of staff during varied store conditions.
  • Prepared for yearly audits, controlled inventory, ship and receive merchandise, special orders and maintaining excellent customer service.
  • Communicated and resolved with management, associate and customer issues, special orders, and tracking of product availability.
  • Complete orders, tint paint, take in deliveries, inventory control, special orders and operate POS system.
  • Process sales transactions, returns, and special orders and ensure that all related documentation is accurate and complete.
  • Perform inventory on all products as well as stocking greeting cards and completing special orders for customers.
  • Placed special orders and called other stores to find desired Smart Phones when inventory was low.
  • Provide visual merchandising strategies for the stores window display and assist clients with special orders.
  • Create, process, follow-up, and maintain communication with customers regarding special orders.
  • Provided technical research, created, and processed special orders for client's project.
  • Placed special orders as well as calling other stores to find desired footwear.
  • Maintain sales records, place special orders and secure merchandise through regional stores.
  • Assisted customers with book and gift selection as well as special orders.
  • Place special orders and obtain products to meet client desired needs.
  • Placed special orders and worked to locate requested items for customers.
  • Assist customer with complaints, refunds, exchange and special orders.
  • Place special orders or call other stores to find desired merchandise.
  • Place special orders or call other stores to locate desired items.

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33. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Sales Leader jobs:
  • Demonstrated commitment to excellent customer service, implementing methods and incentive programs for customer loyalty and client retention.
  • Delivered increased customer loyalty (CSI) scores through improved account management and continuous improvement initiatives.
  • Encourage customer loyalty by persuading customers to activate and utilize their loyalty rewards program opportunities.
  • Build relationships by conducting follow-ups to ensure customer loyalty.
  • Generated new rewards memberships to ensure customer loyalty.
  • Provided outstanding customer service while building customer loyalty.
  • Gained regular customers and earned customer loyalty.
  • Created customer loyalty/credit incentive programs for associates.
  • Solicited credit to build customer loyalty, set fixtures to represent and display brands to entice customers to purchase the merchandise.
  • Created a customer loyalty program that allowed out customers to evaluate our performance based on a variety of indicators.
  • Observed employees customer interactions and used those as a coaching tool to improve their salesmanship and our customer loyalty.
  • Created quarterly holiday events such as Halloween and Christmas for Pet-Owners and families to stimulate sales and customer loyalty.
  • Create and hold Depot meetings to help increase sales knowledge, customer loyalty, safety and a professional environment.
  • Brand education which is to educate and coach associates to execute appropriate selling behaviors to drive customer loyalty.
  • Create in store events on a monthly basis to attract new clients and further establish customer loyalty.
  • Educated sales staff on selling techniques and product knowledge to achieve sales volume through customer loyalty.
  • Emailed and made calls to customer loyalty members in order to further outreach for the store.
  • Used advanced category expertise and enthusiasm for the brand to drive sales and ensure customer loyalty.
  • Organized and implemented activities to increase customer loyalty within the store.
  • Train associates on High-Performance Selling model and customer loyalty strategies.

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34. KPI

low Demand
Here's how KPI is used in Sales Leader jobs:
  • Recognized for Consistently Surpassing & Exceeding Goals in KPI Metrics: Profit, Sales, Customer Service, & Operational Measures.
  • Maintained Key Performance Indicators (KPI s) with focus on units per transaction, average dollar sale and conversion.
  • Assisted manager with scheduling, marketing and training/hiring associates, creating sales goals for associates, monitoring KPI's for associate
  • Lead salesman, in charge of tracking KPI's during shift, opening/closing, MOD (manager on duty).
  • Understand the business acumen by reviewing weekly reports daily and strive to achieve KPI and planned sales.
  • Applied knowledge of retail KPI's to make commercial decisions to drive achievement of established sales targets.
  • Meet or exceed key performance indicators (KPI) as defined by company and industry standards.
  • Controlled KPI which consisted of UPT, ADS, conversion rate, and inventory control.
  • Observe and coach associates on the sales floor during peak hours to maximize KPI's.
  • Support management team to drive daily sales and KPI results as a Leader On Duty.
  • Developed and managed sales force effectiveness metrics and KPI's for the global sales organization.
  • Led the West Division Convenience channel in volume and KPI achievement in 2008 & 2009.
  • Pushed meeting KPI's, helped in training, maintaining store standards and CRE.
  • Design, development and implementation of SAP BOBJ, including dashboards and KPI reporting.
  • Review and evaluate weekly KPI achievements to improve operations, sales and profitability.
  • Review KPI reports and adjust schedule or delegate where necessary to improve performance.
  • Analyzed Key Performance Indicators (KPI) to forecast associate and business performances.
  • Understand and communicate POS business system, KPI results and payroll information.
  • Analyzed KPI's; reacted appropriately and made recommendations for modifications.
  • Set enthusiastic and professional image in-line with store KPI's.

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35. CRM

low Demand
Here's how CRM is used in Sales Leader jobs:
  • Modified existing CRM system to optimize customer data base for marketing /sales initiatives
  • Established CRM database to capture demographics and provide interactive communication tools.
  • Create and maintain tickets as well as sales leads and account information within our CRM and the in house database.
  • Implemented and administered new CRM for 5,000+ contacts resulting in improved coordinated efforts of sales team and better constituent relationships
  • Maintained and expanded the database of prospects within my assigned territories by updating to accounts/ contact using CRM Database.
  • Customized SalesForce CRM, including new case system, install and roll-out of DocuSign and automated proposal tool.
  • Research, analyze, verify, and append prospect database for inclusion in Marketing Automation system and/or CRM.
  • Use a CRM database system to manage Lead and Referral sources to gain and maintain sales growth.
  • Manage and track new referrals in CRM to identify referral champions and those with opportunities for improvement.
  • Commended for multitasking abilities; frequently assigned to train new employees on database and CRM applications.
  • Worked with the store's CRM to promote outside institutional sales to local schools and businesses.
  • Gained experience with CRM software to keep track of prospects, leads, and sales.
  • Subject matter expert on Goldmine CRM and responsible for identifying and implementing enhancements to GM.
  • Maintained CRM database, data verification, input new leads, scheduling follow-up calls.
  • Implemented localized CRM strategy for all existing, new, and future customers.
  • Lead the design and development of CRM Sales Force Solution using SF platform.
  • Maintained and updated company CRM database to include necessary reports each month.
  • Qualify business customers on the sales floor and develop in CRM.
  • Used until business unit transition to Prism CRM tool in early 2010
  • Institutionalized CRM database for customers to contact for all dealership leads.

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36. Coach Associates

low Demand
Here's how Coach Associates is used in Sales Leader jobs:
  • Provide excellent customer service and coach associates on customer service fundamentals.
  • Coach associates around delivering a consistent client experience.
  • Implement sales strategies to coach associates on how to drive, control, guide, and close a sale.
  • Assist with opening and closing procedures* Coach associates with selling mechanisms* Assist guest with information on products* Brand Management
  • Coach associates on the client experience to increase sales and capture client opportunities *Track hourly and daily goals.
  • Delegate shift duties, coach associates on sale tactics, and ensure that segment/shift goals are met.
  • Performed associate observations in order to coach associates and promote growth in all aspects of job.
  • Coach associates on the difference between selling and servicing and how to find hidden needs.
  • Act as a role model for sales associates, delegate tasks, and coach associates.
  • Worked as part of a management team to coach associates and peers to success.
  • Coach associates as necessary and provide instructions to get the task done properly.
  • Coach associates on the client experience to increase transactions and capture client opportunities.
  • Conduct Selling Effectiveness observations and coach associates on sales behaviors and techniques.
  • Coach Associates on how to sell and perform demos with customers.
  • Train and coach associates to achieve sales goals and selling standards.
  • Coach associates in building relationships with customers and understanding their needs.
  • Coach associates and develop skills and behaviors essential to drive sales.
  • Coach associates on improving personal and key store performance indicators.
  • Coach associates to help drive sells through role-play, etc.
  • Coach associates on a daily basis on tasks and behavior.

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37. Sales Activities

low Demand
Here's how Sales Activities is used in Sales Leader jobs:
  • Provided timely, well-constructed communications to senior executives, informing of IT and Sales activities
  • Oversee and initiate execution of sales activities to ensure store profitability.
  • Designed and implemented regional sales activities for public finance business segments.
  • Monitored sales activities to ensure customers receive satisfactory service.
  • Monitored sales activities to ensure improved customer satisfaction.
  • Monitor sales activities to ensure that customers receive outstanding customer service and consistently sets an enthusiastic example in closing the sale.
  • Managed sales activities of establishment: Directed staffing, training, and performance evaluations to develop and control sales program.
  • Manage Inside Sales Team: Responsible for planning, organizing and directing sales activities to maximize sales and profits.
  • Managed leader sales activities including presentations, closing ratios, customer contacts, after sales follow-up and customer outreach.
  • Direct sales activities of 6 outside sales professionals, develop strategic account plans, establish and monitor sales goals.
  • Implemented referral network through consistent marketing and sales activities, and built relationships with professional outside lead generation sources.
  • Route Sales Representative, Philadelphia Sales 1985-1991/1993-2000 Responsible for sales activities in several areas over 15 years.
  • Monitor sales activities per hour to ensure that the store reaching their sales goal of the day.
  • Educate and train sales associates on sales activities including approach, closing sales and register use.
  • Negotiated new customer agreements/contracts, and oversaw all sales activities and growth for Lower West Side.
  • Manage all direct sales activities using a global network of distributors within the mining industry.
  • Led and directed all sales activities for the Public Finance Department including new business development.
  • Managed and coordinated daily sales activities, to include goals and promotional activities.
  • Established measurable sales metrics for sales activities to get the best sales results.
  • Report on sales activities and status on sales cycle(s)

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38. Customer Questions

low Demand
Here's how Customer Questions is used in Sales Leader jobs:
  • Maintained a working knowledge of product availability to answer any customer questions.
  • Answered customer questions concerning products to provide conflict-resolution and close business deals.
  • Answered customer questions regarding potential issues regarding signage.
  • Demonstrated product and correctly answer customer questions.
  • Maintained a working knowledge of all footwear and athletic apparel to properly answer customer questions and refer the best products available.
  • Answer customer questions, stock shelves, set up displays, ring up merchandise on the cash register and clean.
  • Used multiple channels of communication, such as telephone and e-mail, to answer customer questions and troubleshoot customer problems.
  • Advise customers of current promotions, answering customer questions, and overcoming issues regarding their visit.
  • Answer customer questions Reconcile till Assigned duties to sales members Stocked floor Setup displays
  • Managed customer questions and complaints, working to ensure complete customer satisfaction.
  • Handle customer questions or problems as they arise with urgency and professionalism.
  • Handle customer questions and concerns both in person and over the phone.
  • Respond to customer questions and concerns and wrapped up the sale.
  • Answer all customer questions, stocking shelves and setting up displays.
  • Resolve customer questions and complaints with friendly and positive attitude.
  • Handled customer questions and concern pertaining to their rental contracts.
  • Answer customer questions regarding the store and the merchandise.
  • Handle customer questions, complaints, and issues.
  • Sell Nook reading tablets and troubleshoot customer questions.
  • Answered customer questions regarding store merchandise, department information and pricing.Handled cash stock and inventory balances.

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39. Potential Customers

low Demand
Here's how Potential Customers is used in Sales Leader jobs:
  • Displayed visual updates appealing to potential customers, cultivated strong business relationships on a one-on-one basis, and implemented strategic planning
  • Collaborated with team and provided direction for layout and navigation to improve intuitive online form completion by users/potential customers.
  • Demonstrated innovative and effective sales techniques by approaching potential customers and seeking business opportunities.
  • Traveled extensively throughout the region to prospect potential customers and market enterprise license agreements.
  • Established a network of potential customers through personal referrals and lead generation.
  • Managed relationships with current and potential customers.
  • Generated leads and potential customers.
  • Distribute literature to potential customers.
  • Develop relationship with potential customers.
  • Provided exceptional customer service by instructing Nook classes to teach new and potential customers the basic handling of the E- Reader.
  • Send letters to potential customers to let them know what products we are selling and our price sheets.
  • Circulate among potential customers or travel by foot, truck, or automobile to deliver or sell merchandise.
  • Generated sales opportunities by fielding inquiries and motivating potential customers to visit the retail or online store.
  • Emphasized building relationships with current and potential customers while ensuring client satisfaction and team sales revenue targets.
  • NET Developer Sales Lead Platform system was developed to target products and services to potential customers.
  • Exercise excellent communication skills to figure out the needs of potential customers in a competitive environment.
  • Team Sales Representative * Making outbound calls to potential customers for clients for various products and services
  • Perform cold-call and generated lead appointments to inform potential customers about ADT products and services.
  • Provide detailed information on the process and effects of all our products to potential customers.
  • Represented company at home shows to interact with potential customers and obtain sales leads.

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40. Repeat Business

low Demand
Here's how Repeat Business is used in Sales Leader jobs:
  • Completed profit and loss performance reports.-Conducted store inventories once per quarter.-Generated repeat business through exceptional customer service.
  • Demonstrated ability to properly resolve concerns of customers with previously unmet expectations to increase repeat business.
  • Developed professional relationships with client base to generate repeat business through successful client follow-up.
  • Create effective business relationships through superior communication and timely service, ensuring repeat business.
  • Engage in customer correspondence to ensure satisfactory experience and repeat business
  • Develop lasting relations with guests ensuring repeat business.
  • Established client relationships for repeat business.
  • Attracted repeat business and potential customers.
  • Build and maintain relationships with clients to generate repeat business through exceptional client service in a $3 million dollar store.
  • Led professional networking for team, building strong client base, growing referral and repeat business, and increasing closing rates.
  • Establish strong rapports with customers and conduct follow-up inquiries to encourage repeat business and consistently achieve daily sales goals.
  • Established, maintained and fostered relationship with both new and existing clients to encourage new and repeat business opportunity.
  • Led by example and held employees accountable for exceeding all customer service expectations to ensure repeat business.
  • Create relationships with clients to create a memorable experience for them and repeat business for our store.
  • Generated repeat business through successful client follow up.
  • Created relationships with clients to ensure repeat business.
  • Generated repeat business through exceptional customer service Developed team work skills to tackle projects and problems efficiently.
  • Generated repeat business through exceptional customer service Conducted store inventories twice per year.
  • Trained several employees Generate repeat business by developing and maintaining a strong sales team that is devoted to customer service
  • Prepare daily or nightly paperwork Meet daily, monthly goals Built relationships with customers to increase the likelihood of repeat business.

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41. Company Goals

low Demand
Here's how Company Goals is used in Sales Leader jobs:
  • Work towards personal and company goals Direct merchandising, including placement of advertisements and mannequins.
  • Communicated company goals and necessary strategies to team.
  • Led and supported company goals and initiatives
  • Run production meetings on company goals and give strategies on how each department and employee will help the company achieve them.
  • Trained new personnel on point of sale and business and company goals, while improving customer service knowledge.
  • Motivated employees to successfully achieve both personal and company goals in the work place on a daily basis.
  • Engaged in customer connection, cash wrap operations, and organization in order to exceed company goals.
  • Provided leadership and education to store associates to meet company goals in absence of store management.
  • Coach team members effective ways of selling telecommunication services in order to achieve company goals.
  • Manage team to execute daily sales objectives to achieve company goals and long-term growth.
  • Recognized by company for outstanding sales service and consistent leadership in reaching company goals.
  • Keep open lines of communication on all levels to ensure understanding of company goals.
  • Directed work-flow, supervised and trained new sales associates to achieving company goals.
  • Tracked company goals and consistently guided the team to reach them by example.
  • Implement and maintain company goals and standards in merchandising, distribution and planning.
  • Participate in achieving store Key Performance Indicator's and other company goals.
  • Communicated the daily company goals to the sales team and shift managers.
  • Developed staff's customer service and interpersonal skills to achieve company goals.
  • Implemented updated processes which resulted in meeting and exceeding company goals.
  • Managed and inspired sale associates to exceed company goals and metrics.

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42. UPT

low Demand
Here's how UPT is used in Sales Leader jobs:
  • Prioritize repair schedule to ensure an uninterrupted production schedule.
  • Led team projects of visual changes of windows and store floor sets during hours that would not disrupt business with clientele.
  • Suggest additional items to build up Units per Transaction (UPT) and Average Dollar per Sale (ADS).
  • Measure and monitor growth of sales, AT, UPT, P1RCC sales and applications, and conversion.
  • Maintain daily sales goal while also keeping a focus on conversion, ADS, and UPT.
  • Calculate ADS, UPT, stretch plan, conversion, payroll daily and weekly.
  • Lead a group of 3-6 people while boosting ADS, UPT, and conversion for the store.
  • Add items at the register to make UPT and ADS goals.
  • Establish connections with customers to increase sales and UPT Oversee sales associates to ensure store is operating at optimal level
  • Major contributor in the team achievement of highest service percentage and UPT in the entire company for 2012.
  • Analyzed business through key performance indicators such as ADS, UPTs, and email capture.
  • Maintained a monthly sales goal and UPT in competition with other sales associates !
  • Tracked conversion, upt, and sales numbers on an hourly basis.
  • Focus on daily and hourly sales, UPTs, and conversions.
  • Launched disruptive Personal Care brand at Target in 2016.
  • Monitored hosted cluster of RHEL servers for uptime.
  • Trained and Coached staff on Add-on selling to help raise UPTs and ADS.!
  • Recognized for exceeding daily and weekly sales goals, upt, and adt in Men's Department
  • Build Client List *Team Captain *Maintaining UPT & ADS *Training Sales Associates *Visual Standards/Floor Sets

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43. Entire Store

low Demand
Here's how Entire Store is used in Sales Leader jobs:
  • Keep visual displays up to date and play a key role within the visual merchandising of the entire store.
  • Assisted Store Manager with inventory control, maintaining stock and replenishing of the entire store needs i.e.
  • Reorganized and maintained visually appealing and effective displays for the entire store to meet company demands.
  • Involved in every aspect of merchandising, visual maintenance and campaign integrity for the entire store.
  • Coordinate and execute frequent visual merchandising changes, including monthly resets of the entire store.
  • Required product knowledge of entire store as well as the majority of online products.
  • Trained new associates as well as provided morning training for the entire store.
  • Prioritized work-lists for entire store for efficiency based on seasonal business needs.
  • Completed all cleaning, stocking and organizing tasks in the entire store.
  • Prepared and shifted the entire store for new product lines each Sunday
  • Organized and managed entire store while store manager is not present.
  • Control of entire store in absence of store manager.
  • Restructured visually appealing displays for the entire store.
  • Manage outgoing/incoming shipment for entire store.
  • Completed merchandising of the entire store.
  • Maintain marketing for entire store.
  • Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals for 3 quarters in a row.
  • Merchandised entire store working to effectively present visuals and current brand promotions and offers to our customers.
  • Protected both money in safe as well as entire store with security systems.
  • Merchandized and restocked for entire store.

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44. Current Promotions

low Demand
Here's how Current Promotions is used in Sales Leader jobs:
  • Maintained knowledge of current promotions and policies regarding customer services.
  • Position requires sales lead to maintain a working knowledge of current promotions standard pricing and installation fee's.
  • Train new hires; update sales team on all current promotions and training material.
  • Called previous customers to inform them of current promotions and to make in-store appointments.
  • Informed and educated all customers on new and current promotions as well as pricing.
  • Set the marketing to make sure they reflect the current promotions.
  • Presented on current promotions to the public at events.
  • Call Clients weekly to advise them of current promotions.
  • Maintained knowledge of current promotions, policies.
  • Assisted in display of merchandise and display change Maintained knowledge of current promotions, policies regarding payment and exchanges.
  • Greet customers and let them know current promotions Replenish items on the floor Handling cash register Opening and closing procedures

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45. Weekly Basis

low Demand
Here's how Weekly Basis is used in Sales Leader jobs:
  • Executed precise inventory management on a weekly basis
  • Tracked instant credits and customer experience data on a weekly basis recommending changes in behaviors on the sales floor as needed.
  • Exceeded 20% of goal on weekly basis through up-selling products, merchandising, ordering, and managing client relations.
  • Managed and tracked district numbers on a daily and weekly basis to achieve monthly, quarterly and yearly revenue goals.
  • Placed orders on a bi-weekly basis to ensure the business had efficient amounts of merchandise and conducted inventory counts.
  • Manage store in absence of store upper Management and completed product inventory on a weekly basis.
  • Participated in logging inventory, in store adjustments and damages, keyed exceptions on weekly basis.
  • Make recommendations to the manager's on a weekly basis on ways to improve sales.
  • Top seller of all stylists-tracked on weekly basis through segments, exactly as managers.
  • Prepared and maintained sales progress, conversion and related reports on a weekly basis.
  • Budgeted for staffing, ordering, and operating expenses on a weekly basis.
  • Analyzed sales metrics and territory performance for VP/GM Sales on a weekly basis.
  • Approved mobile device claims submitted from sales consultants on a weekly basis.
  • General housekeeping of warehouse and exterior premises on a weekly basis.
  • Opened new lines of credit for customers on a weekly basis.
  • Achieved and maintained top performer in commissions on a bi-weekly basis.
  • Solicited new products to increase business on a weekly basis.
  • Updated VPGM/Director presentations with various metrics on a weekly basis.
  • Managed team to process merchandise deliveries on a weekly basis.
  • Exported store figures and payroll reports on a weekly basis.

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46. Store Procedures

low Demand
Here's how Store Procedures is used in Sales Leader jobs:
  • Recommended improvements to store procedures.
  • Hire and train personnel, control inventories, recommend, establish, and implement store procedures and policies.
  • Train employees in all aspects of sales and customer service as well as store procedures.
  • Analyzed company program reports and coached associates on proper selling and store procedures.
  • Followed all store procedures in the handling of money and store product.
  • Assisted other sales professionals in other day to day store procedures.
  • Coached co-workers on improving selling techniques and following store procedures.
  • Trained all new managers on store procedures and policies.
  • Trained new associates sales techniques and store procedures.
  • Trained associates on company store procedures.
  • Supervised staff of 10 plus employees and resolved all escalated customer issues Responsible for opening/closing store procedures
  • Created backend programming like store procedures, triggers and views using SQL Server 2000.
  • Opened and and closed the store following store procedures.
  • Cash management, opening an closing store procedures.
  • Trained new sales associates Completed standard store procedures and daily task Provided exceptional customer service both in person and over the phone
  • Participated in the "Manager on Duty" Program, which requires complete understanding of all store procedures.

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47. Store Policies

low Demand
Here's how Store Policies is used in Sales Leader jobs:
  • Manage store processes during scheduled shifts and train new associates on strategic customer service tactics and correct store policies and procedures.
  • Managed a team of 15 associates to ensure that all store policies were followed and clients' expectations were exceeded.
  • Coach all employees on safe operating practice within facilities, fleet as well as making sure in-store policies are followed.
  • Ensured that store policies and procedures were followed and preserve the integrity of brand.
  • Train associates by communicating merchandise knowledge, and changes in store policies and procedures.
  • Trained new salespeople on the feature and benefits of new products and store policies.
  • Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
  • Tasked with gathering information about products, security standards, and store policies.
  • Answer all consumer questions about store policies, merchandise and services
  • Followed and directed others to follow store policies and procedures.
  • Adhered to store policies and procedures and all management direction.
  • Uphold store policies and ensure fellow employees followed accordingly.
  • Train new hires to store policies and codes.
  • Train new hires in store policies and procedures.
  • Stay informed of store policies, procedures, and promotions Opens store credit cards,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exhanges.
  • Maintained up-to-date knowledgw of store policies regarding payments, returns and exchanges.
  • Count in / out registers Open/ Close store Cashier Assist customers Delegate tasks Enforce store policies

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48. Financial Goals

low Demand
Here's how Financial Goals is used in Sales Leader jobs:
  • Supported management team in achieving store's financial goals, promoting a positive work environment and executing operational processes.
  • Supported management team in achieving financial goals by demonstrating selling behaviors and floor leadership skills.
  • Supported owner in achieving financial goals through selling behavior and floor leadership
  • Lead all activities related to delivering quality and efficient services through great customer experience in order to achieve financial goals.
  • Assisted customers with making merchandise choices to ensure a positive shopping experience and met financial goals set by corporate.
  • Develop contracts, proposals and customized menus to meet clients needs and financial goals.
  • Assisted in achieving financial goals and daily store metrics through goal setting and implementation.
  • Maintained and monitored sales quotas and financial goals to be reported to corporate offices.
  • Lead monthly meetings on sales projections and best practices for achieving financial goals.
  • Coached associates in accurately selling in order to make store financial goals.
  • Exceeded all performance targets, financial goals and T&E budgets.
  • Responded to customer concerns and helped them define their financial goals.
  • Supported the management team to achieve the stores financial goals.
  • Managed & coached sales associates to achieve daily financial goals.
  • Assist the store manager in achieving operational and financial goals.
  • Worked closely with sales associates on outlining daily financial goals.
  • Achieved and/or exceed financial goals established for the store.
  • Ensured employees were knowledgeable of financial goals and results.
  • Set daily financial goals for each employee.
  • Build sales and help reach financial goals.

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49. Special Events

low Demand
Here's how Special Events is used in Sales Leader jobs:
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales; including special events.
  • Planned and executed special events marketing programs to further increase leads generation.
  • Represented 12 brands including special events, festivals and educational offerings.
  • Schedule and tour potential residents, meeting with professionals for senior referrals, coordinated special events for potential residents to attend.
  • Utilized professional and organizational skills to arrange special events, such as weddings, receptions, VIP events and other affairs.
  • Organized and executed non-profit events, honorary ceremonies (Breast Cancer Survivor) and other special events-- held at MVSC
  • Designed wardrobes for 20+ clients a week for weddings, interviews, professional appearance, and other special events.
  • Set up and removal throughout the store on a regular basis, executed promotional signage for special events.
  • Coordinated, led, and supervised activities and special events to educate team members and enhance sales programs.
  • Maintained an effective communication with corporate teams such as HR, Merchandising, Special Events, and Service.
  • Assist Director of Sales in booking meetings, functions, special events and overnight group stays.
  • Manage and conduct successful on and off-site special events and activities to drive on site tours.
  • Plan, promote, and execute special events for new and existing rewards program members.
  • Keep a clientele log and invite customers back into the store during special events.
  • Manage guest book appointments and aid in the coordination of special events via Outlook.
  • Train sales teams on products, semi annual events and other special events.
  • Led and Managed 5 to 6 employees at once during special events.
  • Work closely with Management and the Enrichment Coordinator for implementing special events.
  • Facilitate weekly sales meetings and participate in special events and marketing programs.
  • Lead visual merchandising projects revolving around store sale periods and special events.

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50. Maximize Productivity

low Demand
Here's how Maximize Productivity is used in Sales Leader jobs:
  • Maximize productivity by communicating the assignments clearly and prioritizing and assigning tasks in a time bound manner
  • Coached associates on client interactions and performance to maximize productivity and captured client opportunities.
  • Directed merchandise presentation, restocked, and recovered to maximize productivity.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Executed merchandise presentations, restocking and recovery to maximize productivity.
  • Conducted weekly training and prospecting to improve and maximize productivity and sales.
  • Manage shifts to ensure client focused culture and maximize productivity and sales.
  • Coached team on practical ways to increase sales and maximize productivity.
  • Create and adjust schedules to maximize productivity and control payroll.
  • Set business goals for team of associates to maximize productivity -Provide support to the management team -Merchandising and maintaining salesfloor integrity
  • Coached associates in the moment to maximize productivity.
  • Coached and trained Associates "in the moment" to maximize productivity & capture client opportunities.

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20 Most Common Skill for a Sales Leader

Customer Service27.5%
New Merchandise26.3%
Sales Goals8.5%
Sales Floor7.8%
Retail Store5%
Product Knowledge3.3%
Loss Prevention3%
Credit Card Transactions2.8%

Typical Skill-Sets Required For A Sales Leader

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24%
24%
2
2
New Merchandise
New Merchandise
23%
23%
3
3
Sales Goals
Sales Goals
7.4%
7.4%
4
4
Sales Floor
Sales Floor
6.8%
6.8%
5
5
Retail Store
Retail Store
4.4%
4.4%
6
6
Product Knowledge
Product Knowledge
2.9%
2.9%
7
7
Loss Prevention
Loss Prevention
2.6%
2.6%
8
8
Credit Card Transactions
Credit Card Transactions
2.5%
2.5%
9
9
Bank Deposits
Bank Deposits
2.2%
2.2%
10
10
Company Policies
Company Policies
1.3%
1.3%
11
11
Company Standards
Company Standards
1.2%
1.2%
12
12
Customer Relations
Customer Relations
1.2%
1.2%
13
13
POS
POS
1.2%
1.2%
14
14
Customer Complaints
Customer Complaints
1.2%
1.2%
15
15
Sales Representatives
Sales Representatives
1.1%
1.1%
16
16
Sales Plan
Sales Plan
1%
1%
17
17
Inventory Control
Inventory Control
1%
1%
18
18
New Accounts
New Accounts
0.8%
0.8%
19
19
Current Sales
Current Sales
0.8%
0.8%
20
20
Daily Operations
Daily Operations
0.8%
0.8%
21
21
Stock Room
Stock Room
0.7%
0.7%
22
22
Inventory Management
Inventory Management
0.6%
0.6%
23
23
Customer Base
Customer Base
0.6%
0.6%
24
24
Store Opening
Store Opening
0.6%
0.6%
25
25
Conference Calls
Conference Calls
0.6%
0.6%
26
26
Phone Calls
Phone Calls
0.6%
0.6%
27
27
Annual Sales
Annual Sales
0.6%
0.6%
28
28
Security Practices
Security Practices
0.5%
0.5%
29
29
Store Appearance
Store Appearance
0.5%
0.5%
30
30
Sales Process
Sales Process
0.5%
0.5%
31
31
Action Plans
Action Plans
0.4%
0.4%
32
32
Special Orders
Special Orders
0.4%
0.4%
33
33
Customer Loyalty
Customer Loyalty
0.4%
0.4%
34
34
KPI
KPI
0.4%
0.4%
35
35
CRM
CRM
0.4%
0.4%
36
36
Coach Associates
Coach Associates
0.4%
0.4%
37
37
Sales Activities
Sales Activities
0.4%
0.4%
38
38
Customer Questions
Customer Questions
0.4%
0.4%
39
39
Potential Customers
Potential Customers
0.4%
0.4%
40
40
Repeat Business
Repeat Business
0.3%
0.3%
41
41
Company Goals
Company Goals
0.3%
0.3%
42
42
UPT
UPT
0.3%
0.3%
43
43
Entire Store
Entire Store
0.3%
0.3%
44
44
Current Promotions
Current Promotions
0.3%
0.3%
45
45
Weekly Basis
Weekly Basis
0.3%
0.3%
46
46
Store Procedures
Store Procedures
0.3%
0.3%
47
47
Store Policies
Store Policies
0.3%
0.3%
48
48
Financial Goals
Financial Goals
0.3%
0.3%
49
49
Special Events
Special Events
0.3%
0.3%
50
50
Maximize Productivity
Maximize Productivity
0.3%
0.3%

165,901 Sales Leader Jobs

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