Top 50 Sales Leader Skills

high Demand

• Provided effective customer service training regarding product knowledge, inventory control and merchandising while offering developmental opportunities.
• Demonstrated efficiency and high levels of product knowledge to heighten customer experience.
• Shared product knowledge with customers while making personal recommendations.
• Assisted the management team in supervising the sales floor, training, and product knowledge sharing to drive sales.
• Maintained solid product knowledge while responding to inquiries in an informed and polite manner which coincided with company policy.

• Contributed to daily sales goals by way of coaching and teaching associates proper selling techniques and product knowledge.
• Ensured all employees were trained and developed in product knowledge, ARMANI selling techniques, and loss prevention.
• Assisted in Managerial Duties, Hit Sales Quotas, Trained New Hires, Product Knowledge.
• Served as an expert on product knowledge to provide exceptional customer service.
• Received top sales associate monthly, through tireless efforts and product knowledge.

• Develop sales team to become more familiar with product knowledge increasing sales.
• Trained new hires and sales associates on product knowledge and policies.
• Trained all new associates with selling techniques and product knowledge.
• Coached/trained sales team on exceeding monthly quotas and product knowledge.
• Maintain product knowledge and company knowledge.

• Shared product knowledge with customers.
• Mentored junior associates to improve promotability and product knowledge.
• Deliver exceptional customer service, Obtain product knowledge, Upsell product, assist guests, maintain Store.
• Educate clients on product knowledge .
• Practiced active listening when assisting individuals Stocked and identified deficiencies in products Demonstrated product knowledge to maximize sales

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high Demand

• Complete required daily paperwork including preparing deposits, closing registers and loss prevention
• Researched registers over/short and corresponded with district regional and loss prevention.
• Insured all loss prevention procedures were implemented; maintained inventory.
• Prevent store losses by teaching loss prevention standards and taking part in and coordinating inventory for the store twice a year.
• Maintained standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

• Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention.
• Assisted in the coaching and development of the Sales Team as well as brand development and loss prevention.
• Adhered to loss prevention programs in an effort to minimize inventory shrinkage and maximize sales growth.
• Provided excellent customer service, loss prevention, and breaking down weekly shipments.
• Communicate with team members by further assisting customers and any loss prevention.

• Experience with loss prevention, shrink and incident reports.
• Inventory, stock, loss prevention overseer.
• Managed store Loss Prevention and Operations.
• Enforce loss prevention and security policies.
• Contributed to consistently good monthly sales figures Successfully completed Retail Security and Loss prevention Training

• Manage cash outs Secure area/Loss prevention
• Led the sales team to accomplish goals given by upper management Had loss prevention training if someone was stealing
• Key Accomplishments Average greater than 98% score on loss prevention random quarterly audits.
• Remain current on operations policies Maintained standards in merchandise handling, presentation, loss prevention Interpret Key Performance Indicators and deliver coaching
• Surpassed daily sales goals by 20% Exmained cash shortages for possible loss prevention issues among employees.

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high Demand

• Conducted cash-drawer operations, banking transactions, credit card applications.
• Processed debit and credit cards, personal and traveler's checks, cash, refunds, exchanges and merchandise credit.
• Acted as the credit coach, tracking performance, leading by example, and training others to open credit cards.
• Obtained the highest rate of new credit card applications for all sales associates in 2010 and 2011.
• Provide excellent customer services to create sales, selling the product and the company's credit card.

• Received payment by cash, check, credit cards, gift cards, or automatic debits.
• Credit card captain, responsible for associates to encourage customers to sign up for rewards program.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Lead Sales Associates to achieve daily goals for sales, conversion and Pier 1 Credit Cards
• Operated cash registers and credit card machines; handled large amount of cash.

• Extended Warranties and obtaining Sears Credit Cards, while delivering exceptional customer service.
• Replenish Inventory and handled cash and credit card transactions on a daily basis.
• Operated a cash register to process cash, check and credit card transactions.
• Offer Credit Cards to potential customers, put out stock, replenish.
• Promote Pier 1 loyalty by means of online services and credit cards.

• Number 1 in credit card applications for 2 months.
• Processed POS cash, credit cards, checks, gift cards and coupons.
• Process sales and credit card applications.
• Awarded "Credit Card Princess" for consistently opening the most Credit Cards in store.
• Cash register auditing Payroll processing Floor setting and merchandise display Inventory and inventory prep Meet daily credit card application goals

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high Demand

• Bank deposits and supervision of associates
• Staff schedules, displays, maintenance care, bank deposits, customer service, credit captain
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Open and close store, bank deposits, inventory, vendor check ins, count drawers
• Open and close the store, process end of day and make bank deposits.

• Handled all cash, and bank deposits at store open and close.
• Check receipts, maintained sales book and record of bank deposits.
• Maintained daily record of all transactions, prepared bank deposits.
• Open and Close the store including preparing the bank deposits.
• Prepared daily bank deposits from current day sales.

• Counted cash drawers and made bank deposits.
• Created, recorded and delivered bank deposits.
• Gathered the deposits for the bank deposits.
• Set up and make bank deposits.
• Log, track, and drop off bank deposits.

• Supervised two employees at a time Opened and closed business and made bank deposits of up to $1000 per day
• Job responsibilities include: Handling daily opening and closing checklists, bank deposits, cleaning, and audits.
• Handled bank deposits, opened and closed registers, retrieved and sent voicemails.
• Supervised up to 8 sales associates -Audited inventory -Completed opening/closing paperwork including bank deposits
• Train new associates Manage bank deposits Work to achieve sales goals Ensure clients are having captivation experiences

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high Demand

• Assisted with general store supervision, including implementing company policies and procedures.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Interpreted company policies to workers and enforced safety regulations.
• Respond to customer issues according to established Company policies.
• Established and implemented company policies and procedures.

• Audit team members on a monthly/quarterly basis to ensure compliance with all company policies and procedures.
• Assist with inventory, and accurate paperwork and transactions according to company policies and procedures.
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Help train new team members on company policies and sales procedures.
• Enforce and comply with all store/ company policies and procedures.

• Maintained knowledge of company policies and promotions to assist customers.
• Displayed expert knowledge of product, company policies and strategies.
• Enforce and comply with all store/company policies and procedures.
• Adhere to company policies to ensure customer satisfaction.
• Train new hires on company policies and routines.

• Trained new employees on company policies and procedures.
• Trained seasonal hires on company policies and procedures.
• Train new staff on company policies and procedures to ensure they provide an excellent customer service experience.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Open and close store Set visuals Training incoming staff Maintain neat,clean store Implement company policies

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high Demand

• Learned to read and execute the company's Brand Guide effectively to uphold company standards and customer's needs.
• Pushed sales to exceed company standards, maintained inventory and prevented loses to the company through attentive customer service.
• Implemented the merchandise presentation standards and signage of the footwear department to meet company standards and maximize profits.
• Train and coach store associates and the management team to meet and exceed company standards and deliver results.
• Ensured Sales Associates were up to company standards in order to achieve a higher volume in sales.

• Provided coaching and professional development to each sales associate in accordance with company standards and policies.
• Lead booksellers in Barnes & Noble Membership sales continually while prioritizing company standards in all actions.
• Assisted Store Manager in managing inventory levels with audit procedures to meet company standards.
• Assisted with merchandising, display maintenance, and visual changes according to Company standards.
• Uphold company standards for merchandise presentation of the best sporting goods brands/equipment.

• Execute and maintain all visual and marketing directive to company standards.
• Manage company standards of merchandise presentation, signage, and display.
• Make sure department is clean and up to company standards.
• Set the sales floor to meet company standards.
• Train staff on sales techniques and company standards.

• Maintain department to company standards.
• Conducted interviews and trainings for new hire candidates regarding company standards; processes; footwear, apparel and accessory product knowledge.
• Audit deposit logs/slips Ensure business is conducted fairly and honestly to maintain the company standards.
• Supervised and developed other associates in regards to company standards for cash handling.
• company - West Chester, OH - August 2010 to November 2014 Supported Company standards of selling and customer service.

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high Demand

• Contacted applicant references to further determine eligibility and suitability for desired positions and made selections accordingly.
• Directed weekly meetings and established positive working relationships with large format store managers.
• Track account growth and profitability to positively influence customer purchasing behavior.
• Maintained positive customer interaction with an emphasis on professionalism and sales.
• Procured, organized and maintained resale certificates to reduce audit exposure.

• Recruited for 25 management positions by means of using a strong network of colleagues to bring talent into the company.
• Maintained a strong succession plan in order to successfully recruit, hire and staff for open positions.
• Provide leadership and management skills to create a positive, successful environment for staff and clients.
• Trained and developed new associates on POS system and key sales tactics.
• Cash handling: Verified starting bank and submitted end of the day deposits

• Prepare sales proposals to clients incorporating clearly defined terms and conditions.
• Recognized for training above and beyond the position's requirements.
• Created a positive, welcoming environment for staff and guests.
• Count down registers and fill out nightly deposit.
• Drop nightly cash deposit at bank.

• Constructed time sensitive contracts and proposals.
• Addressed customer concerns and issues while de-escalating management issues and transforming issues into positive experiences for customers when possible.
• Promoted within 3 months *Most recent sales positions listed; work history before August 2012 can be provided upon request.
• Prioritized and accomplished wide range of tasks each shift.Proposed innovative marketing ideas.
• Position Profile: I am a "Key Holder" responsible for opening and / or closing the store.

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high Demand

• Participated in developing new sales application for iPad, enabling sales representatives to immediately input orders.
• Identified missed sales opportunities and guided sales representatives in initiating strategies to recover lost revenue.
• Spearheaded a team of sales representatives and provided excellent customer service.
• Conduct one-with-one meetings with Route Sales Representatives to discuss performance.
• Led a sales district of 10 Route Sales Representatives with varying levels of experience ranging from 35 years to New Hires.

• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Trained to manage 12 route sales representatives covering over 250 stores averaging 2 million + in yearly revenue.
• Assist sales representatives in making sure AT&T customers have a positive sales and service experience.
• Supervised a team of three sales representatives in the largest performance suspension company in the United States.
• Motivated Sales Representatives to achieve sales goals, completed employee reviews and chaired biweekly staff meetings.

• Led a team of sales representatives to double sales within the first year of employment.
• Provided front-line leadership for 12 Route Sales Representatives covering a 100 square mile district.
• Supervised, trained and created a culture of learning for sales representatives.
• Manage multiple route sales representatives servicing over 250 accounts of varying formats.
• Provided mentoring for new Route Sales Representatives within the larger Zone.

• Led and directed a team of inside sales representatives.
• Maintained and assisted Sales Representatives in achieving sales goals.
• Train sales representatives on products and programs.
• Supervised team of route sales representatives.
• Trained team of 5 sales representatives to be proactive and upselling clients to increase sales.

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high Demand

• Established and implemented sales plan to meet and efficiently sell advertising spots on behalf of the University of Missouri-Columbia scheduling directory.
• Reached +11% to sales plan in Q3 in 2012 becoming the 4th most successful Customer Sales Leads in the region.
• Create and implement sales plans resulting in average 15% year-over-year growth through account penetration and organic new account wins.
• Executed day-to-day sales, logistics, inventory, scheduling, and customer selling as well as meeting quarterly sales plan.
• Assist in meeting sales plans and expectations by supervising the selling floor and managing the Accessory business.

• Assist in meeting sales plans and expectations by consistent execution of the Merchandise Flow programs.
• Provided insight to the regional sales plan for input into the overall sales strategy.
• Support Sales Leader in management functions such as staffing, training and sales plan.
• Encouraged team to meet or exceed sales plan through training and product knowledge.
• Worked with team associates to achieve and exceed store s sales plan.

• Assisted team in driving the business results by maximizing sales plans.
• Developed Sales plans to grow market share through new customer acquisition.
• Worked with upper-management to develop sales plans and targeted sales strategies.
• Contributed to the achievement of the store sales plan.
• Maintained volume of 102.4% to sales plan.

• Develop, execute and achieve strategic sales plans.
• Set store according to sales plan.
• Key accomplishments: Exceeded $5M quarterly sales plans through effective monthly forecast planning.
• Meet sales plan per hour /Daily *Meet sales plan per hour /Daily *Manage Payroll Check clock ins by code *Replenish floor.
• Cashier Meet/ Exceed Daily Sales Plan Train Associates Provide excellent Customer Service GUARDA duties Create Events

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average Demand

• Inventory control Kept all product replenished
• Provided training to staff in the areas of customer service, support, district/region strategy, merchandising, and inventory control.
• Involved with inventory control and product placement as well as marketing our product to the community.
• Facilitated all merchandising, inventory control, ordering, cash control, and store maintenance.
• Led team of employees in providing Customer Service, Inventory Control, and Cashier services.

• Initiated inventory control measures to sustain stock levels, and assisted with orders.
• Open & close functions, deposits, till management, inventory control.
• Assisted with store product receiving, merchandising, and inventory control.
• Track shipments and conduct audits to ensure inventory control and loss prevention
• Process all shipment for both product knowledge and inventory control.

• Inventory Control; restock and order inventory every day.
• Control Store Profit and Loss, Inventory Control.
• Assist with all aspects of inventory control.
• Assist in stocking and inventory control practices.
• Maintained sales records for inventory control.

• Process shipment for inventory control.
• Direct merchandise stocking and planning.Maintain inventory control through regular cycle counts and tracking of merchandise through POS system.
• Inventory Control Specialist / Material Handler I/II Controlled $5Mil in inventory parts and supply for manufacturing.
• Directed markdowns, cash reconciliation, and inventory control.
• Set new plan-a-grams Created weekly business plan Extensive knowledge on product and warranty information Inventory control and re-stocking

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average Demand

• Maintain and implement client focused culture, stimulate business and sales through maximizing skill set and talent of sales staff.
• Manage sales floor by provide leadership and positive coaching to the sales staff in order to meet daily sales targets
• Drive great customer service in all aspect of the business - from the merchandise to sales staff interaction.
• Make propositions, give suggestions and designate sales target and job obligations to each sales staff.
• Managed sales support team tasked with training and mentoring sales staff to increase productivity.

• Provided leadership, coaching and sales training to all new and existing sales staff.
• Addressed and corrected sales staff communication issues in a tactful and effective manner.
• Lead sales staff for the Wichita branch of a National chain instrument store.
• Motivated and mentored sales staff to provide customers with value added services.
• Trained and mentored new sales staff on communication and closing repose.

• Provide sales training, support and over see sales staff.
• Monitor sales staff performance to ensure that goals are met.
• Train staff in company policies and develop sales staff.
• Provide communication and work direction to sales staff.
• Mentored and motivated sales staff members.

• Supervised and trained sales staff.
• Motivate and direct sales staff.
• Accounted for 39 % of sales volume out of a sales staff of six (6).
• Direct interaction with customers Support sales staff Merchandising
• Planed sales goals for store Directed/trained sales staff Took in shipments Organized and directed back room

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average Demand

• Executed visual standards, payroll management, and oversaw operational assessments.
• Trained all new sales associates on store visual standards, floor recovery, cash register, and product knowledge.
• Worked with higher management to analyze daily/weekly sales figures, as well as maintain visual standards with merchandising staff.
• Experience with new store opening, store layout organization, product knowledge training, and setting visual standards.
• Maintain and adhere to all visual standards specific to Fossil executive floor plans to market specific items.

• Mentored associates on customer relations, net sales, promotions, and store visual standards.
• Arranged store layout to meet most recent visual standards of express clothing stores.
• Maintain visual standards of seasonal themes and new items throughout the store.
• Executed and maintained visual standards of presentation with acute attention to detail.
• Partnered with store manager to ensure crisp execution of visual standards.

• Maintained a visually compelling boutique to the set visual standards.
• Execute visual standards and maintain product flow and presentation.
• Maintained visual standards, tracked numbers, and trained associates
• Maintained company visual standards and window displays.
• Maintain visual standards within the Home Dept.

• Assist store team with visual standards.
• Drive sales through staff management and visual standards Communicate with management team to provide excellent customer service
• Executed exceptional customer experience, set and maintained visual standards .
• Participate in a walk through with store management to guarantee seamless execution of all visual standards Communicate store deficiencies i.e.
• Provided Customer Service Ordered supplies Opened and closed register functions Oversaw other associated Was the Visual Standards Manager

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average Demand

• Assist store management in managing daily operations * Assumed full leadership and managerial responsibilities when necessary.
• Manage daily operations and sales activity for specialty clothing boutique.
• Incorporate Loss Prevention and safety messages into daily operations.
• Executed daily operations of merchandise presentation and price change control
• Communicate with different departments regarding daily operations and events.

• Assisted in managing daily operations with a primary focus on driving sales, increasing profit, and providing excellent customer service.
• Manage Daily Operations - Receive Shipments - Maintain Stockroom - Merchandising Customer Service - Visual Displays - Open and Close Store
• Charged with planning, coordinating, and supervising all daily operations to support mission of 1000-person military unit.
• Trained employees on daily operations, documenting sales, POS systems, and sales/customer services best practices.
• Assist management with training and supervising a knowledgeable and diligent staff to assist in daily operations.

• Assist in daily operations of opening, maintaining, and closing the business.
• Assist management team in daily operations, sales goals, and training.
• Key holding position where I managed daily operations and employees of store.
• Trained associates in sales techniques and daily operations to preserve customers relations.
• Assisted store management with daily operations, reporting and training activities.

• Assist with floor sets, replenishment and daily operations.
• Generate sales by motivating employees to provide purposeful customer service Maintain Daily operations: Opening/closing procedures, maintenance of sales floor
• Executed daily operations of inventory management and merchandising in addition to sales activities.
• Assisted store manager in daily operations Answered customers' questions and addressed problems and complaints in person and via phone.
• Make sure the daily operations are carried out in a timely manner.

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average Demand

• Interacted with technology and business executives to assess clients' needs and develop innovative, cost-effective telecommunications solutions.
• Utilize clear communication between management and team members to provide an open collaboration towards common goals.
• Supervised and motivated employees according to high customer service standards Skills Used Customer Service Management Communication Skills
• Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
• Distributed and created field communication newsletter via email and internal website.

• Focused on time-management, communication, and customer service skills.
• Possess outstanding communication, management and organizational skills.
• Served as a Manager on Duty for over 15 associates by distributing information and keeping associates focused through communication and feedback.
• Generated outstanding sales results by direct communication of store services; loyalty program, personalized fittings, and promotional events.
• Provide product information and adapt your communication style based on the technical comprehension and needs of the customer.

• Promoted the sale of telecommunications hardware, software, and services to consumers and commercial clients.
• Promoted to Sales Lead by leveraging strengths in leadership, teamwork and persuasive communication.
• Maintain a clear line of communication on sales commitments to Hotel/Chain Operations.
• Maintain daily communication with owner of the salon.
• Directed full sales cycle including problem-solving and timely closings for a telecommunications service provider.

• Key Highlights: Gained extensive knowledge of telecommunications industry.
• Generated leads for fortune 100 companies Performed B2B and B2C professional sales visits Communications liaison between company departments
• Closed registers and submitted communications Supervised and trained sales associates Reached daily quotes through suggestive selling
• Promoted to train and mentor fellow employees Learned and taught marketing strategies Used communication skills to promote clients products
• Maintain company, clientand retailer confidentiality Skills Used Customer service, Communication,

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average Demand

• Maintain knowledge of store and merchandise - stock shelves; arrange displays; and demonstrate proper use and care of merchandise.
• Answer customer questions, stock shelves, set up displays, ring up merchandise on the cash register and clean.
• Work the register, assist customers, stock shelves, help cashier with voids, transaction cancellations, etc.
• Stock shelves inventory open store schedule shifts make orders supervisor run cash register make deposit at bank
• Set up store displays, stock shelves, and price promotional and sale items.

• Stock shelves ring register open close store take deposit to bank go bank make change
• Help stock shelves and arrange promotional displays for effective marketing.
• Stock shelves, counters, and tables with merchandise.
• Stock shelves to keep products available to customers.
• Complete daily and weekly paperwork* Run registers* Stock shelves

• Maintained organized stock shelves and stock room organization.
• Processed shipments and maintained organized stock shelves.
• Restock shelves when new shipment arrives.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Stock shelves, and mark prices on shelves and items.

• Assist customers in a friendly manner, take phone orders, stock shelves and ensure cleanliness.
• Open and close store, maintain inventory, front and stock shelves, customer service, loss prevention and supply order.
• handle employees and customers, freight, stock shelves, cash handling, open and close store, paperwork.
• Wait on customers, work on the cash register - Stock Shelves - Prepare food

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average Demand

• Developed and supplied weekly and monthly sales reports to management and territory managers.
• Audit daily cash sales; input sales data in proper excel files; printing daily sales reports; preparing daily deposits
• Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.
• Possessed keys to the store; reviewed and recorded daily sales reports, handled bank deposits and accepted/received shipment.
• Generate periodic sales reports showing sales volume, income potential, and proposed areas for client expansion.

• Prepare weekly and monthly sales reports, payroll reports, inventories and shrink reports.
• Run daily sales reports, calculate daily sales and report totals to district manager.
• Create weekly sales reports within Microsoft Excel to distribute to all sales management.
• Opened store daily, prepared daily deposit, and analyzed daily sales reports.
• Perform daily administrative duties including filing, e-mail, and checking/updating sales reports.

• Organized weekly sales reports for the sales department to track product success.
• Analyze and interpret team sales reports to identify areas of opportunity.
• Analyzed sales reports and developed action plans to achieve company objectives.
• Balanced cash drawers and ran sales reports throughout the day.
• Created and distributed all company sales reports to upper management.

• Maintained and queried Access database and generated sales reports.
• Prepare bank deposits and daily sales reports.
• Monitored sales reports and performance goals daily.
• Print and post daily sales reports.
• Generated monthly and annual sales reports.

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average Demand

• Developed sales techniques by piecing together different aspects of multiple published techniques, in order to better my sales approach.
• Mentored new hosts and on-air guests and trained them in the area of on-camera presentation skills and sales techniques.
• Lead and oversee daily sales, operations, reports/data, inventory, scheduling, and customer sales techniques.
• Work with Sales team to improve sales, train new associates and teach product knowledge and sales techniques.
• Provide support in creating sales techniques with aim to boost enthusiasm in employees for individual and store success.

• Assist in training sales associates in product knowledge, visual presentation, sales techniques, and administration.
• Motivate sales associates in effective sales techniques and quality customer service through both coaching and example.
• Led weekly meetings to discuss sales forecasts and ways to improve & implement new sales techniques.
• Trained team members, kept an operational inventory and generated revenue through skilled sales techniques.
• Attend agent aspirant meetings to continuously find areas for improvement on sales techniques.

• Merchandised the department displays, managed booksellers' sales techniques and project completion.
• Develop sales techniques of each service representative to drive revenue growth.
• Conducted training seminars to introduce new and different sales techniques.
• Resolve customer complaints and concerns, while learning sales techniques.
• Trained current and new co-workers on procedure and sales techniques.

• Audit and coach associates on best practices and sales techniques.
• Trained new associates sales techniques and store procedures.
• Developed sales techniques to exceed daily revenue.
• Trained new employees on sales techniques.
• Trained sales associates in sales techniques.

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average Demand

• Performed daily functions, including opening/closing duties, visual merchandising, and inventory management.
• Managed merchandise shipment, receiving and return to vendor process using inventory management applications.
• Operate a computerized point of sale cash register and inventory management system.
• Inventory management responsibilities including unpacking and stocking the store and markdowns.
• Worked extensively with in-store inventory management, merchandising, branding.

• Inventory management through sales and forecast reports in multiple-account territory.
• Maintained inventory management standards as a daily job function.
• Ensured store is compliant with the company's visual and safety standards, sales and promotions programs, and inventory management.
• Contributed to management team meetings sharing facts and data related to sales profit/loss, inventory management and budget compliance.
• Handled all shipping and receiving duties including inventory management and communications between the shipping company and the retail branch.

• Inventory management, make sure the product is neat on the shelves, keeping a clean work environment.
• Led sales execution, cash and inventory management, waste, staff development, training and customer service.
• Promoted team communication to help achieve store metrics, while controlling payroll, shrink and inventory management.
• Assisted with inventory management, projects/assignments, and other duties as assigned by management.
• Maintain Inventory management through Sales & Inventory Reports through a ten store territory.

• Inventory management through counts, outs, and on-hand and out-of-stock reports.
• Assisted with store to store shipments and inventory management.
• Cashier, stock inventory management.
• inventory management including shipping and receiving; loss prevention
• Saved time and money by providing a process change to inventory management Drove client growth through consistent email marketing and calling leads

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average Demand

• Developed and expanded an existing customer base into a much more profitable operation.
• Developed a nationwide US customer base for organic growing in the greenhouse, nursery, landscape and turf markets.
• Excelled in various ways to grow customer base through cold calling techniques and maintaining customer base.
• Managed and retained 100+ client accounts, while simultaneously increasing customer base by 30%.
• Estimate date of service to customer based on knowledge of branch production and service schedules.

• Maintained substantial customer base, personal shopping for customers in every department in the store.
• Create and maintain a strong customer base by implementing community events promoting the product.
• Developed a large customer base and excellent rapport with consumers in the Akron area.
• Created and implemented a marketing strategy that created awareness and built customer base.
• Engage and educate the consumer to increase customer base and build brand loyalty.

• Reached out to local businesses and created a larger customer base.
• Build and maintain a solid customer base through clientele.
• Acquired PR skills while interacting with VIP customer base.
• Drive new business and maintain a customer base.
• Engage customer base in selling computers and tablets.

• Generated customer base of over 100 people.
• Created a loyal customer base.
• maintained and grew customer base, obtained new customers, worked as liason between graphic designer and distributors
• Help lead business development and marketing efforts * Expand customer base * Improve customer retention levels
• Developed new customer base Negotiated sales of new and pre-owned automobiles Assisted in opening two new locations, successfully increased revenue margins

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average Demand

• Participated in leadership conference calls, district/corporate.
• Participated in weekly conference calls.
• Participated in departmental conference calls.
• Participate in daily conference calls with District Team Leader and other stores within the district to discus daily goals.
• Lead and managed weekly team conference calls for organizing mergers and acquisitions of National dealers of AT&T.

• Set up conference calls and lunch meetings for outside sales reps to discuss clients' needs.
• Participated in conference calls with regional store managers to discuss company objectives and goals.
• Participated in store meetings, management meetings, and conference calls.
• Participate in conference calls on credit card and business trend.
• Attend conference calls as well as in-person company conference meetings.

• Team Captain in charge of organizing weekly conference calls.
• Conducted weekly conference calls, turn-in and celebration meetings.
• Lead weekly zone conference calls with 12 colleagues.
• Conducted conference calls with management as needed.
• Attributed to regional conference calls.

• Answered phone calls from various customers and District manager conference calls Filed paperwork and submitting daily shipment and inventory reports.
• Coordinate internal and external meetings, conference calls and events, created sales forecast and quotas.
• Sit in on conference calls, as well as visual merchandising
• Interview new applicants, attend conference calls, ect.
• Front store sales associate Conference calls Sales Forecasting Managed numerous employees Shipment/Inventory

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average Demand

• Answered incoming telephone calls with professional and knowledgeable responses.
• Maintained relationships by following up with phone calls, emails or greeting cards, to update them on future sales events.
• Maintain daily communication (emails and telephone calls) between DM as well as other stores.
• Provide customer service, answer phone calls, and record data on every product sold.
• Field all incoming phone calls, determine and transfer to the appropriate department.

• Managed multiple programs simultaneously while fielding approximately 80-100 phone calls each day.
• Respond to phone calls and answer queries regarding store operations and products.
• Monitor and respond to incoming and outgoing telephone calls and faxes.
• Build customers clientele via outreach through email and phone calls.
• Uphold customer outreach through personal phone calls and letters.

• Attended phone calls and assisted callers.
• Answer and direct phone calls.
• Answer phone calls when needed.
• Average 100 phone calls per day.
• Interacted via Live Person with prospective leads through Rackspace website, inbound telephone calls, and online requests from prospective customers.

• Answered customer telephone calls promptly and in an appropriate manner.
• Answer telephone calls and emails in a professional manner.
• Played a role of a cashier, incharge of stocking, setting planograms and answered phone calls for customers.
• Contacted cliental and new cliental daily by phone calls, mail, email, and face to face interaction.
• Answer phone calls Maintaining a neat and tidy storeromote sales using direct emails and internet marketing.

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average Demand

• Developed quarterly and annual sales department budgets.
• Lead a team of up to 15 route sales representatives that generated annual sales of more than $10 million.
• Captured $3.5 million in annual sales after identifying and securing firm's third & fifth largest accounts.
• Managed over $5 million in annual sales, supervised work group of eighteen to twenty route salesmen.
• Key member of the management team in a store with annual sales of over $7M.

• Train and supervise 20 employees in a retail store with $2 million in annual sales.
• Directed operations of 14 stores with annual sales volume of up to $13 million.
• Supervised 9 District Managers and 120 sales / support reports in $60M annual sales.
• Company retail establishments in Southern Virginia generating annual sales volumes in excess of $22M.
• Generated over $1M in annual sales, 60% of total company revenue.

• Directed highest volume District in California Region with annual sales above 13 million.
• Exceeded aggressive annual sales goals by training agents to meet and surpass expectations.
• Increased annual sales by 15% through strategic marketing campaigns.
• Attend annual sales meeting and manager meetings with corporate.
• Exceeded regional annual sales target by 20%.

• Lead sales representative increasing annual sales.
• Forecasted and developed annual sales quotas.
• Generated [ ] in annual sales.
• Achieved annual sales of $15 million per year with a 2%-3% return rate.
• program to 400 new stores, increasing annual sales from $2.2MM to $9.4MM.

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average Demand

• Develop and achieve business plans and sales strategies through report analysis for the market that exceeds 50 million dollars in sales.
• Shadowed managers to learn further about the company, management, and sales strategies, to compose my own strategies.
• Increase sales, promote loyalty, and catalyze customer development and retention by using data to create sales strategies.
• Implemented sales strategies and professional culture for team members to follow to gain maximum achievement.
• Change marketing as needed to reflect new sales strategies and to create a positive appearance.

• Mentor new and existing Account Specialists increasing sales and helping execute new sales strategies.
• Identified and Qualified Client needs, developed sales strategies to encourage them to buy.
• Developed sales strategies used to enhance the business and to produce new customers.
• Established and executed sales strategies and contracts utilizing Action Selling sales techniques.
• Coached, trained and created sales strategies to achieve daily/monthly goals.

• Identify prospects and develop sales strategies to secure new business.
• Implemented sales strategies with sales team to maintain sales objectives.
• Identified and qualified customer needs, developed sales strategies.
• Executed marketing plans and sales strategies for department.
• Integrated new sales strategies with other Sales Representatives.

• Attended meetings to discuss productivity and sales strategies.
• Increased sales through developing new sales strategies.
• Implemented company's sales strategies.
• Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales inthe department.
• Gained experience in account audits, building relationships with customers, sales strategies and closing sales.

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average Demand

• Followed sales policies and implemented security practices.
• Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Familiarized with current sales and promotions, policies about payments and exchanges, and security practices.
• Assisted in altering price as needed within the department Followed sales policies and implemented security practices.

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low Demand

• Review sales performance daily and immediately reacts to opportunities and deficiencies.
• Increased profitability 8% and analyzed sales performance to determine opportunities.
• Supervised store operations to increase sales performances and customer engagement.
• Managed sales performance of overseas distributors.
• Assist with driving execution of sales strategies to elevate department sales performance while creating a sustaining positive customer and employee experience.

• Monitor store sales performance including revenue, net operating profit and customer satisfaction surveys on an hourly and daily basis.
• Possess strong banking background combined with a high level of customer relationship skill that has produced superb sales performances.
• Top company sales performance over 20 times and top 10 in company more than 60 times; 2000-2009.
• Track sales performance of team in order to create recaps and daily reports Meeting revenue and expense goals
• Created and executed effective employee development plans, which included building bench strength and improving sales performance.

• Promoted from Route Salesman due to consistent sales performance, client service, and leadership potential.
• Produce weekly order funnel analysis and reporting for sales leadership s tracking of sales performance.
• Lead a team of 7 Sales Representatives through monthly sales performance and promotions.
• Earned 'distinguished sales performance' by exceeding sales goal for ten consecutive weeks.
• Take initiative in steps to improve sales performance, organization, etc.

• Promoted within 3 months due to proven sales performance and leadership.
• Developed sales and marketing strategies to ensure peak sales performance.
• Led team of 20 to 30 in executing sales performance.
• Drive sales performance through coaching and training.
• Review your own sales performance.

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low Demand

• Played a key role in developing new customers, resolving customer issues, and ensuring prompt and courteous delivery service.
• Cultivate relationships with new customers to achieve objective and provide insight into new products, features, and options.
• Communicated with customers via email and social media to build the brand, promote sales and find new customers.
• Experienced in referral marketing, promoted products, and service to new customers through referrals and campaigning.
• Generate sales revenue by adding new customers as well as cross selling and up selling current customers.

• Maintained a great relationship with regular customers as well as building a strong relationship with new customers.
• Result - 24.8% conversion of unauthorized viewers identified, and 320K new customers.
• Implemented a method of bringing in new customers through social media and marketing campaigns.
• Meet and exceed set goals for bringing in new customers also commission based sales
• Acquire new customers through cold calling, small business and in store events.

• Maintained current and new customers with over $2M in monthly revenue.
• Administered networking to find new customers and generate lists of prospective clients.
• Generate leads for new customers and close potential customer leads
• Engaged new customers to determine their technology needs.
• Register new customers into a membership program.

• Captured 155K new customers and approx.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
• Promoted sales through brand loyalty and customer satisfaction while gaining new customers and exceeding weekly sales goals.
• Promote sales to local businesses and new customers Provide customer service and support
• Completed pre sales approval by phone for new customers.

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low Demand

• Worked closely with company executives to identify new business opportunities and routinely participated in the sales process
• Distributed leads and supported sales representatives throughout sales process.
• Consulted with customers to identify needs and facilitate the entire sales process, including pricing, tracking and follow-through.
• Interacted with customers to solve issues, assisted in the sales process while ensuring an outstanding customer experience.
• Interacted with customers to problem solve, assisting in the sales process, and ensuring quality customer care.

• Trained employees on sales process as well as product knowledge to ensure a growth in their skills.
• Achieved personal and profitable goals by consistently and pro-actively engaging guest's utilizing the companies sales process.
• Modified the DEAL MAKER application with SFDC to better align to the InsideView sales process and method.
• Work with customers to find what they need and to ensure a smooth sales process.
• Install successful business and sales processes in new and seasoned agencies to maximize revenue opportunities.

• Identify and assess client needs and build value propositions to shape the sales process.
• Established trust with prospective owners and actual owners throughout the sales process.
• Orchestrate the various resources at BIS required to advance the sales process.
• Complete auto sales process, finance & insurance, and auto detail
• Coach associates during the sales process to develop their skills.

• Assist companies with sales process, methodology and framework.
• Develop and iterate on sales processes and procedures.
• Delivered field technology initiatives using SalesForce CRM and iPipeline's AgentOne portal; improving and streamlining the agent sales process.
• Provide best sales process available, through active listening, fact finding, and usage needs.
• Provided outstanding customer service Utilized selling skills to overcome objections in the sales process Maintained merchandising standards in area

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low Demand

• Managed the growth of profitable sales volume through effective account development resulting in 40% growth over a 6-month period.
• Increased sales volume by 83% in first year of operation and increased profit margin by 29% overall.
• Increased sales volume 8% and added 5 new product line items to the customer's portfolio.
• Forecast profits and sales, and optimize the sales volume and profitability of designated product areas.
• Maintained inventory levels and prepared periodic sales report showing sales volume and potential sales.

• Led 11 Route Sales Representatives to grow retail sales volume to eclipse $6MM.
• Streamlined rental specialty vans to drive 28% increase in sales volume.
• Achieved recognition on multiple occasions for superior customer service and sales volume.
• Achieved a large client base that expanded the store's sales volume.
• Increased sales volume by Number % in less than Number years.

• Increased sales volume by adding 75 accounts in the Maryland territory.
• Developed and distributed sales volume goals to district team.
• Implemented appropriate sales techniques to increase sales volumes.
• Helped manage and maintain sales volumes and goals.
• Increased sales volume by 8% during employment.

• Generated consistent and proactive sales volume.
• Increase sales volume by 10 percent.
• Outperformed prior year sales volume.
• Assisted the team with increasing sales volumes, executing promotions and ensuring products were delivered and displayed for a profitable image.
• Managed client books add-ons, follow ups, and appointments Increased sales volume by 20% in less than 1 year.

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low Demand

• Redesigned safety processes to include audits, corrective action process and period safety topics to increase awareness of safety incidents.
• Provided performance management to store associates through timely feedback, corrective action and performance appraisals.
• Created and delivered corrective action documentation for all steps of discipline including termination
• Administered quarterly audits and implemented corrective action.
• Performed regional NPS reviews, Services sales analysis, lead project reviews and drove corrective actions.

• Initiate, coordinate, and implement corrective actions to ensure accuracy and timeliness of data.
• Achieve financial objectives by analyzing current and past year variances and initiating corrective actions.
• Assist with associate selection, supervision, reviews, corrective action, and counseling.
• Managed the day to day HR and corrective action responsibilities for my district.
• Engage key management to develop & implement corrective actions as necessary.

• Maintain a strong visual presentation at all times.Hiring training issuing corrective action termination.

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low Demand

• Developed strategies to achieve personal sales targets and motivate associates to optimize sales performance.
• Lead a team of 20 Associates on the sales floor to ensure all daily sales targets were achieved and exceeded.
• Surpassed retention sales targets by 20% in an environment of overall company declines of 50% in 2003.
• Achieved recognition for outperforming peers, developing talented, action-oriented employees, and leading team to accomplish sales targets.
• Applied knowledge of retail KPI's to make commercial decisions to drive achievement of established sales targets.

• Support, train, mentor and motivate the store team to surpass monthly sales targets.
• Use company tools to coach, develop and motivate sales team to achieve sales targets.
• Recognized monthly for meeting sales goals; achieved sales targets of vacation packages monthly.
• Recognized for contributions that consistently overachieve sales targets and year over year growth.
• Led the sales associates towards meeting or exceeding monthly and quarterly sales targets.

• Created and executed business plans to achieve daily and monthly sales targets
• Use daily business insight to set hourly sales targets.
• Assisted in meeting and/or exceeding sales targets and goals.
• Assisted Store Manager with ensuring sales targets were exceeded.
• Achieved 150% of annual sales targets through teamwork.

• Proved the ability to achieve sales targets.
• Meet or exceed established sales targets.
• Achieved 150% of sales targets.
• Demonstrated and recognized track record of achieving and exceeding quota sales targets.Consistent top performer amongst peers.
• Resigned due to work life balance and start independent agency) Exceeded all annual sales targets.

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low Demand

• Communicated with vendors regarding back order availability, future inventory and special orders.
• Fulfilled special orders and facilitated transfer of merchandise from other locations.
• Communicated and resolved with management, associate and customer issues, special orders, and tracking of product availability.
• Process sales transactions, returns, and special orders and ensure that all related documentation is accurate and complete.
• Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.

• Placed special orders and called other stores to find desired Smart Phones when inventory was low.
• Provided technical research, created, and processed special orders for client's project.
• Create, process, follow-up, and maintain communication with customers regarding special orders.
• Maintain sales records, place special orders and secure merchandise through regional stores.
• Assist customer with complaints, refunds, exchange and special orders.

• Placed special orders and called other stores to find desired items.
• Placed special orders and worked to locate requested items for customers.
• Managed employee schedules, inventory levels, track special orders.
• Created special orders on products that were not in store.
• Manage inventory, special orders, shipping and merchandising.

• Worked directly with vendors to secure special orders daily.
• Track buy-backs, special orders and damaged products.
• Assisted customers with special orders.
• Received and processed special orders.
• Managed a team of up to five employees Assisted customers in a high volume retail environment Processed special orders Cash drawer reconciliation

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low Demand

• Position demands extensive knowledge of consumer electronics, and sales quota management.
• Worked alongside department manager to establish challenging but attainable sales quotas.
• Managed to meet sales quota, train new employees, and perform daily tasks that were given each day.
• Assist sale representatives with meeting their sales quotas and service objectives in a fast paced call center environment.
• Cultivated instant rapport and created and maintained key client relationships to successfully sell vehicles exceeding sales quotas.

• Achieved assigned sales quotas 48 of 60 months while maintaining targeted profit margins.
• Exceeded regional sales quotas and customer engagements by more than 30%.
• Fulfilled the sales quota and motivated sales associates to reach store goals.
• Surpassed sales quota by 32% each year, on average.
• Maintain monthly sales quota, productivity and conversion rates above target.

• Created my own list of clientele and surpassed weekly sales quota.
• Exceeded sales quotas by 20% on a daily basis.
• Meet or exceed sales quotas in an accountability-based culture.
• Exceeded all sales quotas and quarterly objectives.
• Meet a weekly/monthly sales quota.

• Lead team to meet sales quota's.
• Assisted DM with weekly goals, sales quotas/tools, territory and agency management, and on-going agent training.
• Cox Communications promotional offers Customer Service Responsible for meeting monthly sales quotas
• Approach and assist customers Able to meet all sales quotas Ensure to meet each customer's personal needs
• Assisted customers with merchandise Pricing and inventory control Handled cash and credit transactions Met monthly sales quotas consistently

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low Demand

• Key holder position Driving KPIs Responsible for opening/closing procedures.
• Harmonized reporting metrics for Quality Assurance eliminating double entry for lab reports and reduced report metrics from 50 KPIs to 5.
• Tracked associate performance on several major brand KPIs, and partnered with store manager to create action plans for bottom performers.
• Update sales report and analyze KPIs to set up plan of actions that help the company to achieve its goals.
• Instituted Cloud project of $30M defining requirements, success criteria, milestones, Key Performance indicators (KPIs).

• Utilize company tools to ensure daily, weekly, and monthly sales goals & KPIs are met or exceeded.
• Manage and coach sales associates to increase controllable KPIs, including opening Pier 1 Rewards Credit Cards.
• Earned PepsiCo's Top 25% Performer Award in recognition of sales volume and retail execution KPIs.
• Manage Key Performance Indicators (KPIs) to insure growth in sales and customer service.
• Developed metrics tracking system focusing on rep s ability to impact KPIs.

• Apply business assessment to increases volume of KPIs on production.
• Focus on KPIs and accountability.
• Recognized and awarded as top-producer exceeding performance in various KPIs that covered six metrics categories.
• Contributed to making hourly KPIs -Replenished floor and shipped items no longer in current floor-set as well as damages.
• Communicate KPIs to the sales team; strive to exceed KPIs to positively affect sales.

• Increased services KPIs (e.g.
• Coach associates on all KPIs and ensure associates are consistently give the best customer service possible.

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low Demand

• Established CRM database to capture demographics and provide interactive communication tools.
• Create and maintain tickets as well as sales leads and account information within our CRM and the in house database.
• Maintained and expanded the database of prospects within my assigned territories by updating to accounts/ contact using CRM Database.
• Customized SalesForce CRM, including new case system, install and roll-out of DocuSign and automated proposal tool.
• Maintained CRM database, data verification, input new leads, scheduling follow-up calls.

• Lead the design and development of CRM Sales Force Solution using SF platform.
• Implemented localized CRM strategy for all existing, new, and future customers.
• Maintained and updated company CRM database to include necessary reports each month.
• Input complete, comprehensive and clear customer information to the CRM.
• Document information exchanged with customers through CRM database and phone records.

• Call center floater/ Working with CRM software.
• Monitor and maintain field use of the CRM (DI) System.
• Manage 6 member sales team, CRM data management, customer service, answer multi-line phones, correspondence, etc.
• Key Accomplishments Involved with the adoption/ implementation of SalesForce CRM, building effective dashboards for the simplification of territory evaluation.
• Served on the PMO teams supporting and implementing Microsoft Dynamics CRM and Salesforce.com.

• Initiated or maintained 350+ client relationships via calls and salesforce CRM system.
• Experienced in using CRMs and online credit applications.
• Implemented new CRM System (Siebel ) for 300+ Sales Reps to increase call center's productivity.
• Helped develop, lead and execute initial and sustainable CRM trainings for both Sales and Executive Directors.
• Use of Salesforce software as CRM Closing

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low Demand

• Acquired new accounts and extended existing account relationships using referral-based and outbound sales activities.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Oversee and initiate execution of sales activities to ensure store profitability.
• Monitored sales activities to ensure customers receive satisfactory service.
• Managed sales activities of establishment: Directed staffing, training, and performance evaluations to develop and control sales program.

• Direct sales activities of 6 outside sales professionals, develop strategic account plans, establish and monitor sales goals.
• Manage Inside Sales Team: Responsible for planning, organizing and directing sales activities to maximize sales and profits.
• Managed leader sales activities including presentations, closing ratios, customer contacts, after sales follow-up and customer outreach.
• Route Sales Representative, Philadelphia Sales 1985-1991/1993-2000 Responsible for sales activities in several areas over 15 years.
• Monitor sales activities per hour to ensure that the store reaching their sales goal of the day.

• Negotiated new customer agreements/contracts, and oversaw all sales activities and growth for Lower West Side.
• Manage all direct sales activities using a global network of distributors within the mining industry.
• Managed and coordinated daily sales activities, to include goals and promotional activities.
• Report on sales activities and status on sales cycle(s)
• Managed day-to-day sales activities and work flow processes.

• Managed employees and directing floor sales activities.
• Trained staff and directed sales activities.
• Monitored associate sales activities and productivity Responded to customer inquiries and complaints in a professional and timely manner.
• Managed all sales activities for concessions and merchandise during all gameday events and on-site campus store for the International Football Championship.
• Performed and led various sales activities and register transactions.

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low Demand

• Developed strong relationships with established clients while acquiring new accounts and assisting newcomers with company information and expectations.
• Solicited new accounts through cold calling; monitored account profitability.
• Uncovered and won new accounts from prior experience in embedded hardware sales resulting in almost $500K of incremental revenue.
• Opened new accounts throughout the zone and grew the existing business, identified needs for more routes.
• Educate customers on benefits of the EXPRESS Credit Card and build clientele by opening new accounts.

• Motivate associates so they are star reward program to reinforce the benefits of new accounts.
• Conduct installation of new accounts and the transition of these accounts to the service team.
• Explained benefits of store credit card to clients and initiated the opening of new accounts.
• Initiated new accounts such as Michael & Son, Washington Gas and MC Dean.
• Leveraged existing relationships to open new accounts to build my book of business.

• Offered high-quality LTL, Truckload and Expediting services to existing and new accounts.
• Opened new accounts and business accounts in person or over the phone.
• Maintained current accounts while enhancing territory with the development of new accounts.
• Support sales reps in opening new accounts and upgrading existing service.
• Helped staff identify prospective new accounts and close deals.

• Maintain assigned account bases while developing new accounts.
• Set profit margins for New Accounts.
• Answered sales leads to established new accounts Shipped customer's new start-up packaging materials
• Serviced Businesses Wireless Accounts Customer service Solicited new accounts.
• Develop relationships through past history with both Ferguson, Uponor and Dahl as well as new accounts.

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low Demand

• Orchestrated plan to aggressively capture new clients while strengthening communication with existing ones.
• Supported organization in developing new clients while maintaining existing key client relationships.
• Job duties consisted of focusing on strengthening the agency's existing book of business by routinely prospecting and advising new clients.
• Lead sales efforts to establish new clients while maintaining existing accounts and introducing them to new products and technology solutions.
• Prospect, generate leads, manage accounts, and establish rapport with returning customers and new clients for selling opportunities.

• Create in store events on a monthly basis to attract new clients and further establish customer loyalty.
• Solicited new clients for Quill Office Products and Verizon through communicated business to business sales pitch.
• Gained knowledge in recruiting new clients, supervising a team, and creating marketing tools.
• Prepared and presented presentations to new clients including board members, executives, and committees.
• Handle issues with current clients and obtain new clients on a daily basis.

• Acquired new clients for JL Buchanan using consultative and solution-based sales tactics.
• Researched and developed new clients and built strong relationships that increased revenue.
• Promoted ancillary products to 1000-2500 existing and new clients each month.
• Prospected, researched, qualified and developed new clients.
• Generated revenue through gaining new clients and customer satisfaction.

• Guided new clients on tours of model homes.
• Seek and obtain new clients.
• Researched and recruited new clients.
• Recognized new clients and developed cliental.
• pitch goods and services to new clients and maintain a good working relationship with new contacts Manager - Greg Gwaltney

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low Demand

• Demonstrated products and advised about product pricing and selection then followed up, encouraging customers to return, generating repeat business.
• Cultivated and established customer base, implementing in-store promotions, and delivered exceptional customer service to generate repeat business.
• Demonstrated ability to properly resolve concerns of customers with previously unmet expectations to increase repeat business.
• Developed professional relationships with client base to generate repeat business through successful client follow-up.
• Develop and manage customer relations to maximize satisfaction and generate new and repeat business.

• Engage in customer correspondence to ensure satisfactory experience and repeat business
• Develop lasting relations with guests ensuring repeat business.
• Generated repeat business through exceptional customer service.
• Established client relationships for repeat business.
• Build and maintain relationships with clients to generate repeat business through exceptional client service in a $3 million dollar store.

• Establish strong rapports with customers and conduct follow-up inquiries to encourage repeat business and consistently achieve daily sales goals.
• Established, maintained and fostered relationship with both new and existing clients to encourage new and repeat business opportunity.
• Create relationships with clients to create a memorable experience for them and repeat business for our store.
• Led by example and held employees accountable for exceeding all customer service expectations to ensure repeat business.
• Created relationships with clients to ensure repeat business.

• Generated repeat business through successful client follow up.
• Generated repeat business through exceptional customer service Developed team work skills to tackle projects and problems efficiently.
• Generated repeat business through exceptional customer service Conducted store inventories twice per year.
• Trained several employees Generate repeat business by developing and maintaining a strong sales team that is devoted to customer service
• Prepare daily or nightly paperwork Meet daily, monthly goals Built relationships with customers to increase the likelihood of repeat business.

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low Demand

• Suggest additional items to build up Units per Transaction (UPT) and Average Dollar per Sale (ADS).
• Controlled KPI which consisted of UPT, ADS, conversion rate, and inventory control.
• Maintain company standards and above average UPT and Conversion by identifying KPI'S.
• Company filed for bankruptcy and store closed on Monday July 28, 2014
• Motivated and trained associates to meet daily goals, UPT(3.0), and ADS($160).

• Maintain a 2.0 UPT, $125 ADS, and a $3 BPH (bonus per hour)
• Lead a group of 3-6 people while boosting ADS, UPT, and conversion for the store.
• Add items at the register to make UPT and ADS goals.
• Achieved sales plan, UPT, and ADS goals.
• Provide product knowledge to customers by analyzing market uptrends and developing new product awareness.

• Establish connections with customers to increase sales and UPT Oversee sales associates to ensure store is operating at optimal level
• Major contributor in the team achievement of highest service percentage and UPT in the entire company for 2012.
• Maintained a monthly sales goal and UPT in competition with other sales associates !
• Tracked conversion, upt, and sales numbers on an hourly basis.
• Focus on daily and hourly sales, UPTs, and conversions.

• Launched disruptive Personal Care brand at Target in 2016.
• Monitored sales goals, upt, ads.
• Trained and Coached staff on Add-on selling to help raise UPTs and ADS.!
• Recognized for exceeding daily and weekly sales goals, upt, and adt in Men's Department
• Build Client List *Team Captain *Maintaining UPT & ADS *Training Sales Associates *Visual Standards/Floor Sets

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low Demand

• Maintained knowledge of current promotions and policies regarding customer services.
• Maintain knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Position requires sales lead to maintain a working knowledge of current promotions standard pricing and installation fee's.
• Advise customers of current promotions, answering customer questions, and overcoming issues regarding their visit.
• Train new hires; update sales team on all current promotions and training material.

• Informed and educated all customers on new and current promotions as well as pricing.
• Called previous customers to inform them of current promotions and to make in-store appointments.
• Provide ongoing training to sales associates regarding current promotions and product knowledge.
• Set the marketing to make sure they reflect the current promotions.
• Presented on current promotions to the public at events.

• Call Clients weekly to advise them of current promotions.
• Maintained knowledge of current promotions, policies.
• Maintained knowledge of current promotions and sales
• Assisted in display of merchandise and display change Maintained knowledge of current promotions, policies regarding payment and exchanges.
• Greet customers and let them know current promotions Replenish items on the floor Handling cash register Opening and closing procedures

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low Demand

• Executed precise inventory management on a weekly basis
• Exceeded 20% of goal on weekly basis through up-selling products, merchandising, ordering, and managing client relations.
• Produced sales presentations to retail customers on a weekly basis that directly led team to 102% of goals.
• Manage store in absence of store upper Management and completed product inventory on a weekly basis.
• Make recommendations to the manager's on a weekly basis on ways to improve sales.

• Top seller of all stylists-tracked on weekly basis through segments, exactly as managers.
• Prepared and maintained sales progress, conversion and related reports on a weekly basis.
• Analyzed sales metrics and territory performance for VP/GM Sales on a weekly basis.
• Budgeted for staffing, ordering, and operating expenses on a weekly basis.
• Opened new lines of credit for customers on a weekly basis.

• Solicited new products to increase business on a weekly basis.
• Updated VPGM/Director presentations with various metrics on a weekly basis.
• Exported store figures and payroll reports on a weekly basis.
• Prepared and completed payroll on a weekly basis.
• Route definite files on a daily/weekly basis.

• Generate payroll on a weekly basis.
• Conducted webinars to educate agents on a weekly basis to make the ADE and Quote Express systems run efficiently.
• Set visual adjacencies to company standards on a weekly basis.
• Travelled to different territories on a weekly basis.
• manage tills, complete reports, set daily goals, manage payroll) Leading floor sets on a Bi-Weekly basis

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low Demand

• Recommended improvements to store procedures.
• Handled various areas of retail management including ordering inventory, loss prevention, modifying schedules and open and closing store procedures.
• Performed Opening and Closing store procedures while managing sales floor, stockroom and performing all tasks as a Sales Associate.
• Hire and train personnel, control inventories, recommend, establish, and implement store procedures and policies.
• Train employees in all aspects of sales and customer service as well as store procedures.

• Coached sales associates with store procedures, product knowledge, merchandising, and customer service.
• Analyzed company program reports and coached associates on proper selling and store procedures.
• Performed daily bank deposits as well as opening and closing store procedures.
• Followed all store procedures in the handling of money and store product.
• Assisted other sales professionals in other day to day store procedures.

• Coached co-workers on improving selling techniques and following store procedures.
• Trained all new managers on store procedures and policies.
• Executed opening and closing store procedures.
• Trained associates on company store procedures.
• Supervised staff of 10 plus employees and resolved all escalated customer issues Responsible for opening/closing store procedures

• Created backend programming like store procedures, triggers and views using SQL Server 2000.
• Opened and and closed the store following store procedures.
• Cash management, opening an closing store procedures.
• Open and close store procedures Experience handling proprietary and confidential information Motivated fellow employees to reach sales goals.
• Participated in the "Manager on Duty" Program, which requires complete understanding of all store procedures.

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low Demand

• Manage store processes during scheduled shifts and train new associates on strategic customer service tactics and correct store policies and procedures.
• Coach all employees on safe operating practice within facilities, fleet as well as making sure in-store policies are followed.
• Managed a team of 15 associates to ensure that all store policies were followed and clients' expectations were exceeded.
• Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
• Ensured that store policies and procedures were followed and preserve the integrity of brand.

• Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
• Train associates by communicating merchandise knowledge, and changes in store policies and procedures.
• Trained new salespeople on the feature and benefits of new products and store policies.
• Tasked with gathering information about products, security standards, and store policies.
• Adhered to store policies and procedures and all management direction.

• Followed and directed others to follow store policies and procedures.
• Answer all consumer questions about store policies, merchandise and services
• Stay informed of store policies, procedures, and promotions.
• Uphold store policies and ensure fellow employees followed accordingly.
• Train new hires to store policies and codes.

• Train new hires in store policies and procedures.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exhanges.
• Maintained up-to-date knowledgw of store policies regarding payments, returns and exchanges.
• Count in / out registers Open/ Close store Cashier Assist customers Delegate tasks Enforce store policies

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low Demand

• Organized and executed non-profit events, honorary ceremonies (Breast Cancer Survivor) and other special events-- held at MVSC
• Set up and removal throughout the store on a regular basis, executed promotional signage for special events.
• Coordinated, led, and supervised activities and special events to educate team members and enhance sales programs.
• Manage and conduct successful on and off-site special events and activities to drive on site tours.
• Manage guest book appointments and aid in the coordination of special events via Outlook.

• Train sales teams on products, semi annual events and other special events.
• Work closely with Management and the Enrichment Coordinator for implementing special events.
• Lead visual merchandising projects revolving around store sale periods and special events.
• Led and Managed 5 to 6 employees at once during special events.
• Aided management in planning, scheduling, and implementing special events.

• Trained sales teams on educational products at seminars and special events.
• Organized trunk shows and other special events.
• Coordinated and conducted successful on and off-site special events and presentations as the community liaison for Ventura and surrounding areas.
• Planned, organized, coordinated, promoted, and facilitated special events for Far Niente Winery.
• Promoted products at special events: including Grand Openings of Retail Stores e.g.

• Prepared and planned deptpartment special events.
• Market to local businesses and past customers for our monthly 10% off "Friends and Family" special events.
• Tripled men's department revenues Consulted with high profile clients' daily Coordinated special events to increase sales growth
• Organize and facilitate the set ups and running of special events sponsored in Hernando and Pasco counties.
• Train new employees on store procedures and customer service Manage special events Delegate tasks to associates Sales Associate General Customer Service

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low Demand

• Maximize productivity by communicating the assignments clearly and prioritizing and assigning tasks in a time bound manner
• Coached associates on client interactions and performance to maximize productivity and captured client opportunities.
• Directed merchandise presentation, restocked, and recovered to maximize productivity.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Executed merchandise presentations, restocking and recovery to maximize productivity.

• Manage shifts to ensure client focused culture and maximize productivity and sales.
• Conducted weekly training and prospecting to improve and maximize productivity and sales.
• Coached team on practical ways to increase sales and maximize productivity.
• Create and adjust schedules to maximize productivity and control payroll.
• Set business goals for team of associates to maximize productivity -Provide support to the management team -Merchandising and maintaining salesfloor integrity

• Supported the management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives.
• Coached associates in the moment to maximize productivity.
• Coached and trained Associates "in the moment" to maximize productivity & capture client opportunities.

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