Sales Leader Skills

• Communicated product differentiation emphasizing diverse product offering, customer service, quality, warranty, total delivered cost.
• Facilitated and organized management meetings to further develop sales through customer service with expanding focus on operations.
• Provided excellent customer service and monitored associates customer interactions to ensure they were meeting customer service standards.
• Provided excellent customer service while maintaining corporate policies, as well as demonstrating sensitivity to customer needs.
• Supervised and motivated employees according to high customer service standards Skills Used Customer Service Management Communication Skills
• Delegated responsibilities to employees and ensured that employees completed tasks and provided superb customer service.
• Developed, coached and motivated sales associates to provide an exceptional customer service experience.
• Provided excellent customer service by selling automotive products that would properly maintain their vehicle.
• Performed multiple customer service functions including stocking, customer assistance and cash register operations.
• Provided extraordinary customer service through transactions and assisting customers with locating and purchasing merchandise.
• Provided outstanding customer service insuring customers concerns are handled with professionalism and care.
• Perform as a vendor in customer service environment conducting sale referrals and connectivity.
• Provided superior customer service while attaining knowledge on various departments and procedures.
• Managed the floor Customer service Register trained Counted Drawers Processing shipment Maintained standards
• Receive customer compliments for excellent customer service and gaining loyal customers daily.
• Exceeded expectations with consistently receiving 100% in customer service satisfaction surveys
• Received multiple reviews acknowledging my level of dedication to customer service.
• Provided excellent customer service experience by guiding customers to correct sizes.
• Focused on time-management, communication, and customer service skills.
• Provide excellent customer service upon arrival to a customer location.

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• Provided input to performance evaluations, ensuring every associate participated in seasonal seminar regarding new merchandise.
• Participated in floor sets, periodically rearranging store to display new merchandise received
• Coordinated and processed incoming new merchandise.
• Originated, prepared, and presented new merchandise for agency and identified the necessity of our consumers in developing new wardrobes.
• Used shopkeeper thinking strategies to present new merchandise and sell down merchandise in an effective, presentable, and shop-able way.
• Reorganized the showroom floor for customers to get the best view of all the new merchandise.
• Organized merchandise on sales floor, staying up to date with floor sets and new merchandise.
• Receive stock and get new merchandise out on the floor as quickly as possible.
• Assisted with organizing new merchandise, stocking shelves, and visual appeal of store.
• Recover and replenish the store, put out new merchandise and maintain visual presentations.
• Educated clients on trends, new merchandise, product lines, and fashion looks.
• Place new merchandise, creating displays to attract customer attention and increase sales.
• Receive and scan new merchandise and ensure packing slips match to merchandise received.
• Create floor plan for new merchandise, check for markdowns and/or new promotions.
• Put out new merchandise with signage and appealing displays that encourage customer sales.
• Trained associates on the KWI system and with log-in of new merchandise.
• Facilitated the display of new merchandise and marketing in the store.
• Led in selling new merchandise all the while maintaining marketing/visual requirements.
• Manage inventory by tracking and processing weekly shipments of new merchandise.
• Stocked shelves with new merchandise, helped with floor changes weekly.

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• Generated enthusiasm to meet and surpass sales goals while monitoring individual and store productivity.
• Exceeded sales goals in a commission-based environment Maintained a technology knowledge base that exceeded others
• Delegate responsibilities and motivate team to function cohesively to attain targeted sales goals.
• Encouraged employees' excellence with sales goals, incentives, and always remembering to thank people for a job well done.
• Work closely with Community and Regional team to achieve the Community's sales goals through lead generation and lead conversion activities.
• Managed store-team during my selling segment to ensure my sales goals were met and overall my store-team's contribution was met.
• Meet monthly sales goals through observation of customer needs and presentations of additional services that customers may not know about.
• Achieved personal sales goals by developing rapport with customers, attentive and suggestive selling and reinforcement of customer's decisions.
• Contributed to daily staff meetings to assist implementation of new concepts and ideas needed to reach the sales goals/key metrics.
• Achieved the role of a Sales Lead to reach store sales goals in mobile essentials via coaching best practices.
• Train, execute, evaluate, and manage procedures and activities of team members to facilitate daily sales goals.
• Supervised up to 5 associates at a time and delegated tasks in order to meet the stores sales goals.
• Developed sales team to exceed sales goals of home theater, appliances, car audio, and gaming departments.
• Reach and exceed all daily sales goals while managing a customer call list to promote sales for the company.
• Worked with co-workers to keep store organized, meet sales goals, and assist customers in any way needed.
• Set and reinforce daily sales goals with each associate, follow up on performance, and provide feedback.
• Achieve high level of success leading well trained, effective sales team that consistently exceeds established sales goals.
• Managed store social media and assisted with the content creation in email marketing and met sales goals consistently.
• Promoted by the company for strong leadership in helping reach sales goals and constant recognition for customer satisfaction.
• Achieved more than $15K in a two-hour segment on Black Friday, far exceeding sales goals.

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• Unload trucks/Stock and organize sales floor/Assist customers/Management training acquired/Loss Prevention method training acquired/Cashier transactions
• Modeled, encouraged and demonstrated exceptional customer service to customers on sales floor.
• Maintained organization on sales floor and storage/inventory areas.
• Ensured product representation on sales floor, product placement, placing merchandise in stock rooms, inventory, and re-ticketing merchandise.
• Managed sales floor and customer service to drive results and meet sales goals in AOR producing $8,000,000 annual in sales.
• Maintain a constant presence on the sales floor to make sure that every single customer is matched with the perfect solution.
• Perform merchandise flow duties for the sales floor and backroom, POS transactions on designated shifts, and execute management functions.
• Assisted customers on the sales floor and at customer service checkout to ensure their individual satisfaction in a heavily crowded environment.
• Organize stock room with merchandise as well as maintaining the sales floor, provide customer service, and handle money.
• Open and close the store, work the sales floor, receiving/sending shipment orders, refunds/exchanges, and layaway orders.
• Maintained a well-organized back room, kept a neat well merchandised sales floor and creatively executed interior and exterior displays.
• Manage the flow of freight from overseeing the unloading of truck to the placement of merchandise on the sales floor.
• Maintain and supervise sales floor as Manager on Duty (MOD) while Store manager is not present in store.
• Performed Opening and Closing store procedures while managing sales floor, stockroom and performing all tasks as a Sales Associate.
• Displayed basic sales associate responsibilities such as: maintaining an organized and clean sales floor and demonstrating outstanding customer service.
• Monitor the sales floor regularly, talking to both associates and customers and handling any issues that my arise.
• Maintain day-to-day sales floor appeal, cleanliness, and supply coupled with arrangement of promotional and seasonal display merchandise.
• Moved new product to the sales floor daily to maintain a fresh look for the customer in between MMP.
• Decide which bicycles need to be built based upon previous sales and what is currently out on sales floor.
• Ensured all new merchandise was set onto the sales floor quickly and according to the corporate mandated floor plans.

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• Provided excellent customer service in a retail store environment.
• Retail store environment organization and Visual Merchandising leader.
• Managed and maintained retail store environment.
• Communicated with clients and store management during direct sales opportunities at local retail stores for positive experiences for customers and employees.
• Worked closely with CEO handing both sales and administration for highly successful web based music company / Retail store.
• Follow operational procedures to open / close retail store, verifying daily sales, creating deposits & generating reports.
• Oversee training of 65-person staff for high-end, specialty retail store specializing in personalized solutions for storage and organization.
• Retail store audit compliance- worked with local COR stores to ensure proper training and understanding of retail audit.
• Assisted in managing the overall operation of an international retail store that offers personal/skincare and home fragrance products.
• Retrieve and top stock products using a fifteen-foot ladder in a floor to ceiling layout retail store environment.
• Supervised day-to-day operations of up to 6 retail stores within the world's largest natural history museum.
• Conducted daily operation of retail store including opening, closing, and merchandise flow and customer service.
• Help provide leadership for the store when Retail Store Manager or Inventory Lead is not available
• Provided exceptional customer service in an upscale retail store while being employee of the month.
• Partnered with the Retail Store Manager develop, motivate and manage a high-performing team.
• Organized greeting card displays in retail stores, counted inventory, removed damaged merchandise.
• Assisted in grand opening a new concept specialty retail store in a new market.
• Promoted from seasonal sales to full-time lead with $2M yearly revenue retail store.
• Manage retail store by opening and closing on time and manage fellow partners.
• Interact customers in a fast paced environment in a High Volume retail store.

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• Provided technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness and bike merchandise.
• Ensured that each customer receives outstanding service by greeting and acknowledging every customer and maintaining solid product knowledge.
• Provided effective customer service training regarding product knowledge, inventory control and merchandising while offering developmental opportunities.
• Focused customer service and product knowledge provides a positive experience for all customers during sales engagements.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer.
• Maximized productivity through product knowledge, customer service and meeting key store initiatives.
• Provided recommendations and product knowledge to both consumers and retail customer associates.
• Demonstrated efficiency and high levels of product knowledge to heighten customer experience.
• Educated and mentored Sales Associates to improve product knowledge and customer attentiveness.
• Coordinated and conducted regional informational product knowledge seminars with in territory.
• Increased district and regional product knowledge by publishing clinical educational newsletter.
• Conducted education dinners to advance product knowledge, relationship building.
• Trained Associates Responsible for individual sales goals Customer Relationships Product Knowledge
• Provided customers with product knowledge and exceptional shopping experiences.
• Considered an exceptional product knowledge expert and training specialist.
• Provided superior customer service and product knowledge to consumers.
• Maximized productivity through product knowledge and customer service.
• Ensured positive customer experience via product knowledge.
• Demonstrate product knowledge of overall travel industry.
• Execute delivery of product knowledge/updates to associates.

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• Investigated cases of potential fraud, providing documentation to internal loss prevention team and external law enforcement.
• Processed & verified purchase order/packing slips in order to effectively enforce loss prevention policies.
• Performed inventory control; identified potential shrink issues and loss prevention within company guidelines.
• Researched registers over/short and corresponded with district regional and loss prevention.
• Insured all loss prevention procedures were implemented; maintained inventory.
• Certified in loss prevention awareness through an independent workshop.
• Perform inventory controls ensuring accurate records and loss prevention.
• Managed inventory and loss prevention while controlling operating costs.
• Practiced Loss Prevention awareness reducing shrink through servicing.
• Maintain inventory/tracking systems or loss prevention of products.
• Maintained merchandise control effectively utilizing loss prevention strategies.
• Maintained loss prevention standards and audit requirements.
• Performed investigations of in-store loss prevention cases.
• Maintained store operational and loss prevention standard.
• Managed inventory and loss prevention.
• Developed Loss Prevention training with management to roll out to current and future team members to prevent internal and external shrink.
• Prevent store losses by teaching loss prevention standards and taking part in and coordinating inventory for the store twice a year.
• Audited the new hire paperwork and training practices in stores and maintained loss prevention awareness with management and associates on staff.
• Handled various areas of retail management including ordering inventory, loss prevention, modifying schedules and open and closing store procedures.
• Schedule entry-level sales associates, train new workers, and ensure employees use proper loss prevention procedures at all times.

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• Interact and assist customers and handle all cash and credit card transactions in a retail setting, along with bank deposits.
• Operate cash register, process credit card transactions, and handle cash making correct change.
• Operated all computer systems to process cash, check and credit card transactions.
• Replenish Inventory and handled cash and credit card transactions on a daily basis.
• Opened and closed cash register daily and handled cash and credit card transactions
• Balance all daily cash and credit card transactions for the day.
• Handle cash, credit card transactions and register key holder.
• Handled cash and credit card transactions Work with Selling Managers to coordinate daily/weekly marketing activities Facilitated merchandise floor moves
• Greeted and helped customers Handled cash, checks, and credit card transactions/counts Assisted in display of merchandise and maintained sales floor
• Pitched promotional items Reach hourly quota Kept store presentable Managed fitting rooms Handled cash and credit card transactions

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• Completed auditing operations and handled cash bank deposits, accurately and timely.
• Performed cashiering duties including management of registers and bank deposits.
• Managed daily financial transactions/ bank deposits exceeding $10000
• Perform opening and closing duties including making bank deposits
• Performed opening and closing procedures including running bank deposits, opening registers, processing payroll, and recording daily sales results.
• Counted, prepared and reconciled daily bank deposits, maintained a balanced safe and responsible for morning bank deposit drop offs.
• Open store, manage and train sales associates, audit registers, prepare and make bank deposits, close store.
• Provided customer service Assisted in nightly closing procedures Prepared bank deposits and handled financial transactions Managed a team of 15+ girls
• Help cashiers close out registers and balance their drawers after stores close and prepare bank deposits for the next day.
• Performed, supported and supervised boutique opening and closing procedures including bank deposits, cash management and securing the boutique.
• Make bank deposits, print out reports for that day, record the input and send emails to District Manager.
• Perform managerial tasks such as auditing end of day reports, opening and closing store and frequent bank deposits.
• Possessed keys to the store; reviewed and recorded daily sales reports, handled bank deposits and accepted/received shipment.
• Managed sales floor, created daily goals based off of incoming customer traffic, managed money tills and bank deposits
• Open and close store, which involves balancing cash, daily report preparation and recording and making bank deposits.
• Planed the opening, closing procedures of the store, as well as daily bank deposits done daily.
• Open and closing duties of the store, along with bank deposits and regulating registers throughout the day.
• Open and close the store and registers, compete and drop bank deposits, and handle petty cash.
• Open and close the store; cash out registers, fill out deposit slips and make bank deposits.
• Open and close store, manage money for bank deposits and change, supervise associates under me and training

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• Completed daily opening and closing paperwork and transactions according to company policies and procedures.
• Assisted with general store supervision, including implementing company policies and procedures.
• Achieved organizational goals and ensure compliance with company policies and procedures.
• Follow company policies regarding proper behavior with customers or coworkers.
• Provided excellent customer service and enforced Company policies and standards.
• Respond to customer issues according to established Company policies.
• Monitor and resolve any service issues.compliance to company policies/procedures.
• Understand and comply with company policies and operational procedures.
• Initiated and responded to inquiries (internally and externally) orally and in writing on matters concerning Company policies and programs.
• Provided associates with learning tools and ensuring they are all knowledgeable of product, selling behaviors, and company policies.
• Manage and supervise Enrichment Coordinator and ensure company policies are being followed for the safety and livelihood of our Residents.
• Train new Sales Associates to create a client centered culture among associates and understanding of standard procedures and company policies.
• Have detailed knowledge of all company policies, including the device policy, and responsibility for training other associates.
• Assisted management with team development by training new hires on company policies, product knowledge, and services available.
• Recruited, hired and trained qualified store associates to meet performance targets and comply with company policies and procedures.
• Guarantee adherence to all company policies, procedures and guidelines in the absence of the Store Manager or Co-Manager.
• Ensured adherence to all company policies, procedures, & guidelines in absence of SM OR CM's.
• Trained personnel on proper use of cash register, storage and display of merchandise and company policies.
• Accounted for all transactions, made accurate deposits and ensured all store employees adhered to company policies.
• Handle any client problems with professionalism and concern for the client while adhering to all company policies.

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• Ensured all firearm and ammunition transactions were processed according to the Federal Government requirements and Company standards.
• Ensured transactions were processed in accordance with federal requirements and company standards.
• Delegated tasks among team members to ensure the department exceeded company standards
• Supported company standards of selling and customer service provided.
• Trained 9 employees on all company standards/vehicles/paperwork/shipping/receiving/new customer accounts.
• Authored and implemented action plans that enhanced business-to-company standards.
• Execute visual presentations in accordance to company standards.
• Maintained visual merchandising based on company standards.
• Maintained Customer Satisfaction scores above company standards.
• Maintained merchandise according to company standards.
• Assisted managers with supervising 13 sales associates, including training new employees on company standards, policies, and culture.
• Utilize verbal and written communication to interact with sales associates and management to ensure company standards are met and maintained.
• Assist around the store by putting stock away and help maintain the rest of the store to company standards.
• Initiated changes to floor set, including dressing mannequins and receiving and displaying new shipment according to company standards.
• Learned to read and execute the company's Brand Guide effectively to uphold company standards and customer's needs.
• Pushed sales to exceed company standards, maintained inventory and prevented loses to the company through attentive customer service.
• Set floor plans to meet company standards and make sure new merchandise was out on the sales floor.
• Implemented the merchandise presentation standards and signage of the footwear department to meet company standards and maximize profits.
• Train and coach store associates and the management team to meet and exceed company standards and deliver results.
• Complete daily paperwork to company standards and use that information to redirect behaviors to achieve store goals.

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• Developed a retinue of regular repeat customers through my enthusiasm, customer service and ability to create lasting customer relationships.
• Directed all customer relations and outside sales for a division of a national wholesaler of residential building material.
• Direct team to expand presence by identifying and developing the distributor-customer relationships to drive strategic growth initiatives.
• Developed new business and managed existing customer relationships through creating and implementing high-end educational dinners and seminars.
• Implemented excellent customer service to customers on a daily basis, maintained customer relations and referrals.
• Improved customer retention and customer relationships by negotiating and extending Dental Society endorsements in six states.
• Build customer loyalty by opening company credit cards, converting customer relationship marketing and customer capture.
• Ensured financial specialists increased sales revenue, reached goals and developed customer relationships through needs-based selling.
• Established customer relationships with appropriate employee personnel for Purchase Orders * Maintained reports on sales activities
• Key Account Relationship Liaison Focused on providing the highest standard of customer relationship excellence.
• Develop and manage customer relations to maximize satisfaction and generate new and repeat business.
• Developed & managed customer relationships by leveraging information and technology to drive win-win solutions.
• Developed individual customer relationships and earned a reputation for exceeding service standard goals.
• Represent the brand through professional behavior, fashion awareness and positive customer relations.
• Enhanced the customer experience by developing customer relationships and driving profitable sales.
• Developed account/customer relationships and find growth opportunities for sales in accounts.
• Provided Customer Service to customers and Customer Relations by resolving issues.
• Build customer loyalty by converting customer relationship marketing and customer capture.
• Develop new customer relations with an emphasis on customer satisfaction.
• Developed superior customer relations, increased sales and motivated associates.

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• Increased awareness of post sale revenue by providing detailed sales presentations to internal Services and Solutions Executives.
• Contacted applicant references to further determine eligibility and suitability for desired positions and made selections accordingly.
• Demonstrated selling standards to deliver positive customer experience and achieve daily sales goals.
• Directed weekly meetings and established positive working relationships with large format store managers.
• Targeted operational excellence to maximize consumer experience while positively impacting the bottom line.
• Complete required daily paperwork including preparing deposits, closing registers and loss prevention
• Maintained positive customer interaction with an emphasis on professionalism and sales.
• Track account growth and profitability to positively influence customer purchasing behavior.
• Procured, organized and maintained resale certificates to reduce audit exposure.
• Provided a positive customer experience by offering assistance when needed.
• Opened/closed the store, reconciled cash drawers and processed deposits/paperwork.
• Coordinated creation of technical solution documents, proposals and contracts.
• Prepare documents and submit job proposals using established company guidelines.
• Prepared proposals and negotiated contracts and volume discount pricing.
• Deliver deposits without incident; count registers wallets ensuring balance
• Provide customer assistance and a positive customer experience
• Provide customer service daily including cashier position.
• Determined proper decisions for new proposal requests.
• Position required competitive spirit and attitude.
• Bank deposits and supervision of associates

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• Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
• Handled, resolved customer complaints Processed refunds, maintained, updated inventory Operate opening and closing procedures
• Investigated and assisted in resolving customer complaints and NCR with quality assurance management.
• Resolve customer complaints coordinate employee's problems resolution with coworkers and supervisors.
• Provided quality customer service and ensured customer complaints were handled effectively.
• Investigated internal and external customer complaints to prevent escalation to corporate.
• Resolved escalated customer complaints in a timely and empathetic manner.
• Resolved customer complaints and ensured high quality customer service.
• Managed successful resolution of customer complaints and disputes.
• Handle customer complaints regarding equipment condition or operation.
• Provided outstanding customer service and defused customer complaints.
• Managed customer complaints in accordance with company policy.
• Handled customer complaints with company/corporation.
• Recognized for great customer service and handling customer complaints responsibly, as well as developing relationships with customers, creating regulars.
• Arrange for one-time pickups, trace packages, handled customer complaints and passed customer concerns on to respective centers.
• Create employee schedules and monitor fraud activities/answer customer complaints and build a solution based environment with the team.
• Worked on the sales floor regularly, talking to colleagues/customers to identify or resolve customer complaints and comments.
• Handle any and all customer complaints and issues with assertiveness and effective problem solving skills using available resources.
• Opened and closed store, handled the opening and closing of registers, handled customer complaints and compliments.
• Provided excellent customer service while handling sales, resolving customer complaints, and problem solving service issues.

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• Conduct monthly meetings with sales representatives communicating promotions, delivery opportunities, customer demands, quarterly goals and overall sales performance.
• Initiated a training process for developing new associates that resulted in all four subordinates being promoted into sales representatives.
• Tracked inventory flow and communicated with sales representatives to take future order to replenish existing stock.
• Ensured delivery of all training and development initiatives for sales representatives, measured performance against benchmarks.
• Participated in developing new sales application for iPad, enabling sales representatives to immediately input orders.
• Identified critical success factors that helped motivate and guide Digital Sales representatives in their daily activities.
• Identified missed sales opportunities and guided sales representatives in initiating strategies to recover lost revenue.
• Coached and developed Route Sales Representatives to increase capabilities to deliver desired goals.
• Worked with sales representatives and management to develop and execute innovative growth strategies.
• Formatted and distributed Zone's Safety Newsletter to bring awareness to Route Sales Representatives
• Managed and maintained positive communications with physicians, patients and sales representatives.
• Maximize promotions and display opportunities with Retail Sales Representatives and Retail Representatives.
• Provided information regarding products and services to customers and sales representatives.
• Spearheaded a team of sales representatives and provided excellent customer service.
• Developed product training materials and protocols for Sales Representatives and Managers.
• Managed team of customer service supervisors supporting over 20 sales representatives.
• Developed best practices and mentored new sales representatives for succession planning.
• Coordinated customer meetings with field sales representatives and implementation teams.
• Conduct one-with-one meetings with Route Sales Representatives to discuss performance.
• Recruited, trained and developed high performing sales representatives.

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• Established and implemented sales plan to meet and efficiently sell advertising spots on behalf of the University of Missouri-Columbia scheduling directory.
• Directed project communications to develop marketing and sales plan to increase Letter of Credit product business in relation to collateral expansion.
• Coordinated specific sales plan objectives while providing monthly, quarterly and annual reports including; revisions and modifications.
• Communicate and manage changes proactively while communicating expectations and holding accountability to sales plan and company metrics.
• Used appropriate interpersonal communication and organizational skills to help execute the sales plan
• Direct responsibility and accountability for making and exceeding sales plans.
• Contributed actively in achieving daily sales plan.
• Managed a team of front line sale representatives each year in achieving a sales plan of over $6M per year.
• Reached +11% to sales plan in Q3 in 2012 becoming the 4th most successful Customer Sales Leads in the region.
• Coach associates to perform their best in client experience, sales plans, customer loyalty and Limited Card credit applications.
• Developed and distributed sales plans to all team members to ensure achievable goals were being met by all team members.
• Executed day-to-day sales, logistics, inventory, scheduling, and customer selling as well as meeting quarterly sales plan.
• Achieved 105% of market financial sales plan by developing and presenting sales ideas and sharing successes with the team.
• Lead, mentor, hire and develop sales talent responsible for developing and executing aggressive sales plans and growth strategies.
• Guide weekly 1:1 meetings on sales execution and route delivery efficiency, focusing on new item distribution and sales plan.
• Create and implement sales plans resulting in average 15% year-over-year growth through account penetration and organic new account wins.
• Developed and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.
• Developed and executed sales plans, by key customer/wholesaler, to ensure accountability and proper distribution of sales goal.
• Developed marketing sales plans and strategies in consumer, business to business sales, nonprofit, and political arenas.
• Led a 20 person, $15-million business unit, with top-line sales plan and bottom-line selling expense responsibilities.

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• Processed orders; provided quality customer service; troubleshoot and resolved customer issues; performed inventory control and delivered parts
• Supported customers with streamlined supply chain including inventory controls in order to maximize profit while limiting exposure.
• Managed inventory control by aggressive in store product rotation and plan-o-gram accuracy throughout the accounts.
• Maintained precise inventory controls by conducting physical counts.
• Inventory control of seven different locations.
• Inventory control Kept all product replenished
• Supervised and mentored associates engaged in sales, inventory control, reconciling cash receipts, or in performing enhanced customer service.
• Monitor sales, inventory control, visual merchandising, housekeeping, security, administration and compliance to company policy and procedures.
• Provided training to staff in the areas of customer service, support, district/region strategy, merchandising, and inventory control.
• Manage profit and loss systems and procedures within the store including shrink results, inventory control, and exception reports.
• Provided effective training to associates in the areas of customer service, product knowledge, inventory control, and merchandising.
• Selected to be part of unique Inventory Control Team in Northern NJ to assist and correct stores with negative performance.
• Display organization; assist with training other employees with proper sales approaches, inventory control and computerized cash register skills.
• Assisted in general managerial duties, floor sets, inventory control, merchandise presentation and trained new associates.
• Reduced operating expenses by implementing best practices such as inventory control, waste reduction and account settlement.
• Assigned daily tasks to associates such as inventory control, cleaning, and general store duties.
• Increased sales of clients' products by providing in store inventory control and positive merchandising practices.
• Exceeded company objectives payroll controls, maintained a shrink of .06% with strong inventory controls.
• Involved with inventory control and product placement as well as marketing our product to the community.
• Supervised and gave direction to employees engaged in sales, inventory control and reconciling cash receipts.

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• Developed strong relationships with established clients while acquiring new accounts and assisting newcomers with company information and expectations.
• Acquired new accounts and extended existing account relationships using referral-based and outbound sales activities.
• Identified new opportunities and penetrated new accounts with strategic focus on Software initiatives.
• Solicited new accounts through cold calling; monitored account profitability.
• Established new accounts to maximize profitability.
• Opened new accounts to increase business and set record sales for company in three year adventure averaging $500,000.00 a year.
• Generated an expected annual return of more than $50 million by successfully transitioning 50 new accounts to core status.
• Uncovered and won new accounts from prior experience in embedded hardware sales resulting in almost $500K of incremental revenue.
• Managed and increased sales with several key local wholesale accounts, while opening new accounts both locally and nationally.
• Penetrated new accounts previously dominated by competition resulting in increased sales of over $9 million dollars per year.
• Opened new accounts throughout the zone and grew the existing business, identified needs for more routes.
• Provide customer service, open new accounts, sell products, call customers to promote new sales.
• Motivate employees to solicit our My Spa rewards program by reinforcing the benefits of new accounts.
• Handled customer to vendor price negotiations Find and grow new accounts not already provided to you.
• Educate customers on benefits of the EXPRESS Credit Card and build clientele by opening new accounts.
• Generated 20 new accounts monthly, by informing and educating customers on products and services.
• Motivate associates so they are star reward program to reinforce the benefits of new accounts.
• Increased sales profits, and managed to open 35 new accounts in a 2-year period.
• Explained benefits of store credit card to clients and initiated the opening of new accounts.
• Conduct installation of new accounts and the transition of these accounts to the service team.

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• Train and develop current sales and operations team while maintaining a highly motivated and result orientated environment.
• Demonstrated knowledge of current sales and promotions to ensure customer satisfaction thus increasing revenue.
• Lead sales associates daily by empowering them with store goals, current sales and promotions and outlining their personal daily goals.
• Provide leadership and direction to the store team in order to drive sales results and grow upon the current sales volume.
• Handle all prospect and current sales accounts for a web development, management, marketing, and graphic design company.
• Participate in weekly management meetings and provide information on sales, associates work, and ideas for current sales week.
• Greet every customer as they entered the store, informing them on current sales going on in the store.
• Maintain knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Performed twenty or more weekly cold calls to inform customers of upcoming events, current sales and promotions.
• Train new and current sales associates about new and existing policies, procedures, and sale promotions.
• Greet all customers while providing assistance in selecting merchandise styles/sizes, and promote current sales.
• Answer telephone inquiries regarding location, current sales and items, or hours of operation.
• Answered questions regarding store and products while maintaining knowledge of current sales and store merchandise.
• Greet, and inform customers on the current sales for a better shopping atmosphere.
• Maintain knowledge of policies, procedures, current sales, promotions and product selection.
• Maintain knowledge of current sales and promotions and communicate it to customers clearly.
• Inform clients on current sales, services and the necessities of a computer.
• Implement current sales and promotions in order to increase customer traffic and sales.
• Greet customers upon entering establishment and informing them of current sales and promotions.
• Train new/current Sales Associates on selling to the customer.

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• Assisted store manager with daily operations including opening/closing POS system, ordering supplies, inventory processing, staff supervision and motivation.
• Assisted Store Manager in daily operations, including strict adherence to company policies/strategies and provided excellent customer and administrative services.
• Assist store management in managing daily operations * Assumed full leadership and managerial responsibilities when necessary.
• Managed daily operations including customer orders, formulating policies and processing payroll.
• Supported daily operations and ensured safe and registers were balanced and accurate.
• Manage daily operations and sales activity for specialty clothing boutique.
• Managed daily operations and focused on individual and stores sales goal
• Communicate with different departments regarding daily operations and events.
• Executed daily operations of merchandise presentation and price change control
• Monitored daily operations including opening and closing the store.
• Incorporate Loss Prevention and safety messages into daily operations.
• Facilitated daily operations and fleet schedule management.
• Assisted in managing daily operations with a primary focus on driving sales, increasing profit, and providing excellent customer service.
• Manage Daily Operations - Receive Shipments - Maintain Stockroom - Merchandising Customer Service - Visual Displays - Open and Close Store
• Coached and trained associates to achieve company sales goals through daily operations with always maintaining fast and friendly customer service.
• Assisted the Store Manager with all daily operations and held each team member accountable for achieving brand and performance goals.
• Managed daily operations, dealt with customers and supported and worked with management to motivate growth with production and goals.
• Increased sales through coaching and developing Enhanced associate communication with management Controlled daily operations (open/close store, etc.)
• Communicated regularly with district managers - created monthly goals and objectives to improve daily operations on the sales floor.
• Attend to details in overseeing daily operations that include labor cost management, cash management, and loss prevention.

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• Organized stock room in easily identifiable categories.
• Coordinated daily store operations including banking, reconciliations, record keeping, sales tracking, and stock room inventory.
• Ensured merchandise flow excellence through stock room organization, including performing merchandise flow duties for sales floor and backroom.
• Maintained cleanliness, and presentation of the stock room, as well as, visual presentation on sales floor.
• Assisted with the weekly implementation of Sales Brand Guides and ensured the maintenance of the merchandise stock room.
• Handled basic administrative duties such as an organized stock room, inventory paperwork and employee schedules.
• Train new hires, maintain stock room organized and pull items out on the floor.
• Assisted in completing audits, stock storage, inventories, pricing and stock room control.
• Experience loading and unloading delivery truck, processing garments and accessories in the stock room.
• Fast paced high volume workload involving tasking, floor coverage, and stock room shipment.
• Maintained cleanliness and presentation of stock room and sales floor with monthly visual plans.
• Assisted with getting a new stores stock room up and running effectively and efficiently.
• Stock room duties, unpacking merchandise, putting censors on merchandise, transferring merchandise.
• Traveled to train and help set up another store stock team and stock room.
• Maintained store merchandise presentation, managed inventory on the floor and in stock rooms.
• Created and maintained stock inventory on a daily basis; organized stock room.
• Maintain the back stock room and transfer products to other stores and customers.
• Maintained stock levels on both the sales floor and in the stock room.
• Create visual displays; maintain organization & cleanliness of store/stock room.
• Organized stock room, to ensure sales floor was fully stocked.

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• Service Manager/Service Technician * Inventory Management: Accomplished highest inventory accuracy maintaining and creating a proper inventory and par levels.
• Managed customer/chain/store service expectation around consistent on-time delivery, product presentation and placement, inventory management and seasonal holiday displays.
• Overhauled and added new operational processes streamlining practices, product replenishment, marketing changes, and inventory management.
• Executed daily operational tasks such as accounting and register balance, customer management, and inventory management.
• Managed merchandise shipment, receiving and return to vendor process using inventory management applications.
• Performed daily functions, including opening/closing duties, visual merchandising, and inventory management.
• Implemented strategic measures related to inventory management, stockroom organization, and shipping/receiving.
• Operate a computerized point of sale cash register and inventory management system.
• Inventory management responsibilities including unpacking and stocking the store and markdowns.
• Lead operational effectiveness through the merchandise flow and inventory management activities.
• Worked extensively with in-store inventory management, merchandising, branding.
• Inventory management through sales and forecast reports in multiple-account territory.
• Conducted inventory management including weekly counting of high value products.
• Maintained inventory management standards as a daily job function.
• Conducted POSR audits and other inventory management procedures.
• Executed expense control through inventory management.
• Inventory Management and stock merchandise.
• Ensured store is compliant with the company's visual and safety standards, sales and promotions programs, and inventory management.
• Ensured that operational duties such as; inventory management, cash management and that monthly paperwork was up to standards.
• Report surveys and audits via DASH Management while managing our client's inventory using the *SPARC Inventory Management System.

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• Cultivated and established customer base, implementing in-store promotions, and delivered exceptional customer service to generate repeat business.
• Captured significant sales achievements by driving efforts to expand potential customer base and find new opportunities.
• Developed relationships within the local community to strengthen and expand customer base to increase sales opportunities.
• Developed and expanded an existing customer base into a much more profitable operation.
• Participated in outbound calling programs to existing customer base to successfully increase revenue.
• Maintained established customer base with phone contact and customer relations.
• Delivered exceptional customer service to a diverse customer base.
• Developed 106-person customer base strictly through personal referrals.
• Job duties- Managed a top regional customer account, along with helping assist the total national customer base of our company.
• Developed rhythm for customer based training program to allow customers to learn extensively about their low to high end camera purchases.
• Augmented the overall customer base by 60% through leverage of contact referrals and demonstration of high quality customer care services.
• Strengthened customer base through assessing each team member's knowledge, experience and personal motivation in order to obtain maximum growth.
• Delivered excellence in service to customer base; handled customer complaints and ensured smooth flow of business on a daily basis.
• Managed a customer base with sales volume of over 1.7 million cases annually and over $15 million in revenue.
• Identified new product areas, write business cases and business plans to grow the customer base and differentiate from competition.
• Developed a nationwide US customer base for organic growing in the greenhouse, nursery, landscape and turf markets.
• Sell service renewals and expand customer base within the Raleigh, Durham and Charlotte, NC, territory.
• Developed and designed an advertising campaign for new types of products drawing an increase in customer base.
• Enlarge clientele by completing daily tasks created for new dealers while simultaneously maintaining current customer base.
• Establish a rapport with walk-in customers to build, and maintain, a repeat customer base.

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• Provided assistance with new store openings and maintained departmental paperwork, reports and correspondence.
• Supervised and ran daily operations including store opening and closing procedures.
• Provide necessary store opening and closing procedures including banking.
• Perform store opening and closing procedures including cash management.
• Complete all necessary procedures in preparation for store opening/closing
• Traveled out of state to help and support other stores on floor sets, CEO visits, or new store openings.
• Completed store opening and closing procedures including store maintenance, cash management, bank deposits, and logged inventory adjustments.
• Trained staff, oversaw store openings and closings, and protected the store assets by maintaining operational policies and procedures.
• Assisted marketing department in generating new customer leads in the Houston market for new store opening; exceeded store goal.
• Assisted with new store openings in the proper placement of marketing materials, display setups, and outfit displays.
• Experience with new store opening, store layout organization, product knowledge training, and setting visual standards.
• Acted as manager-on-duty and performed store openings and closing procedures in absence of the Store Manager or Co-Manager.
• Selected to train new employees for camping and climbing departments for new store openings on the East Coast.
• Trained staff during new store opening, and contributed to significant improvements in guest satisfaction and sales.
• Store opening, stocking, and set-up of Auburn store and Little Five Points store in Atlanta.
• Lead associates, supervise shipment processing, merchandising, visuals, operate store opening and closing store
• Attend all new store openings, shelf resets, promotional display events and seasonal in-store sampling.
• Assist with the store opening and closing procedures including cash reconciliation's, and deposits.
• Conduct store opening and closing procedures and execute daily sales goals to meet company objectives.
• Travel to new store openings to train and mentor new associates in a new market.

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• Coordinated conference calls to discuss relevant information and best practices for delivering compelling clinical information.
• Conduct weekly conference calls to discuss organizational goals and productivity.
• Participate in weekly company conference calls and management meetings.
• Participated in leadership conference calls, district/corporate.
• Participated in weekly conference calls.
• Participated in district-wide conference calls.
• Participated in departmental conference calls.
• Manage the store such as opening and closing, take conference calls, write emails and run daily segments.
• Lead and managed weekly team conference calls for organizing mergers and acquisitions of National dealers of AT&T.
• Participate in daily conference calls with District Team Leader and other stores within the district to discus daily goals.
• Participate in weekly conference calls with corporate management to assess and evaluate strengths and weaknesses within our sales team.
• Prepared reporting tools, analyzed reports, and provided agenda for leading staff meetings and conference calls.
• Inspired business acumen among store leaders by holding weekly / bi-weekly conference calls and communicating business trends.
• Set up conference calls and lunch meetings for outside sales reps to discuss clients' needs.
• Participated on district conference calls to share details about the store's current standings and practices.
• Communicated expectations with teams during stores visits, touch bases, conference calls and quarterly meetings.
• Lead weekly conference calls focusing on sales goals and training strategies to increase business growth.
• Participated in conference calls with regional store managers to discuss company objectives and goals.
• Involved in store manager conference calls and communicated store information with corporate through email.
• Helped with weekly conference calls and feedback to evaluate stores performance and metrics.

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• Monitored phone calls and conducted quality assurance tests
• Maintained relationships by following up with phone calls, emails or greeting cards, to update them on future sales events.
• Work in fast paced retail environment and assisted daily with customer service, including phone calls and face-to-face interactions.
• Conducted phone calls to educate customers on the monetary benefits of increasing our market share within their specific accounts.
• Communicated with team and customers through phone calls, emails, and social media in new product releases.
• Answered phone calls and accessed client accounts to note the next steps that need to take place.
• Guide customers to what they are looking for, make phone calls or help with online items.
• Helped promote sales and promotions of the company to the customers via emails and telephone calls.
• Maintain daily communication (emails and telephone calls) between DM as well as other stores.
• Maintain, grow and utilize customer database for phone calls, product launches, and events.
• Provide customer service, answer phone calls, and record data on every product sold.
• Manage potential sales leads and perform follow ups by making 40-60 phone calls per day.
• Organize and resolve order-fulfillment issues, place follow-up phone calls & received customer satisfaction.
• Processed customer checkout transactions, responded to phone calls and questions pertaining to product.
• Field all incoming phone calls, determine and transfer to the appropriate department.
• Managed multiple programs simultaneously while fielding approximately 80-100 phone calls each day.
• Respond to phone calls and answer queries regarding store operations and products.
• Monitor and respond to incoming and outgoing telephone calls and faxes.
• Maintain high volume of inbound and outbound phone calls each day.
• Take phone calls and also call other stores for inventory checks.

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• Received shipment of twice weekly deliveries of merchandise for a retail store with over $1 million dollars in annual sales.
• Trained, coached, and supervised a team of 10+ sales associates in a store with $3M+ in annual sales.
• Direct a district of 12 DSD route sales representatives encompassing 30 supermarket stores and over 6 million dollars in annual sales.
• Account Manager - Chrysler: responsible for $132 million in annual sales to the Small and Large Car Platforms.
• Lead a team of up to 15 route sales representatives that generated annual sales of more than $10 million.
• Accomplishments*Implemented effective sales strategies which led to 115% achievement of annual sales targets set for the year 2011.
• Developed and implemented training on CRM, leads generation, and conversion, as well as bi-annual sales training.
• Achieved annual sales increases up to 40% - exceeding sales and gross margin objectives in consecutive years.
• Captured $3.5 million in annual sales after identifying and securing firm's third & fifth largest accounts.
• Recruited, hired and trained associates to ensure achievement of monthly, quarterly, and annual sales goals.
• Managed over $5 million in annual sales, supervised work group of eighteen to twenty route salesmen.
• Maintained general management responsibilities with total P&L accountability ($55 million in annual sales).
• Created high impact sales team that grew annual sales from $25 Million to $75 Million.
• Managed sales district consisting of 14 route drivers and approximately $6.5 million in annual sales volume.
• Key member of the management team in a store with annual sales of over $7M.
• Delivered an average of 1-2 designs per day resulting in over $700,000 in annual sales.
• Train and supervise 20 employees in a retail store with $2 million in annual sales.
• Prepare daily weekly and monthly annual sales goal for counter to increase revenue and created reports.
• Directed operations of 14 stores with annual sales volume of up to $13 million.
• Contributed over $100M in annual sales and grew organic sales over 15+% year-to-year.

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• Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures.
• Familiarized with current sales and promotions, policies about payments and exchanges, and security practices.
• Assisted in altering price as needed within the department Followed sales policies and implemented security practices.
• Assist in ensuring the financial integrity of the store accountability and adherence to company, security practices
• Followed sales policies and implemented security practices.
• Serve as primary point person in sales area in current sales and promotions; and policies regarding payments and security practices.

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• Maintained a well-organized, clean and neat store appearance through appropriate housekeeping activities, including backroom maintenance and organization.
• Managed in-store appearance standards and fully stocked and organized all merchandise and ancillary production materials as necessary.
• Maintain store appearance including keeping merchandise neatly organized and attractively displayed, dust and clean shelves, fold and arrange merchandise.
• Coach & supervise sales associates to maintain a positive store appearance & high levels of suggestive selling and customer service.
• Assist in maintaining store appearance in accordance with the brand's visual presentation standards, and general housekeeping procedures.
• Assisted customers, maintained store appearance, handled store finances, replenished merchandise and created store display layouts.
• Assist management with maintaining the store appearance and developing new marketing strategies for evolving products.
• Cashier, Set up floor sets, and maintained overall store appearance at both locations.
• Assist in maintaining store appearance, merchandising, and putting away stock.
• Improved shopping experience by altering store appearance and maintained a clean facility.
• Supervised pricing, Store appearance, Scheduling, Opening/Closing, and Inventory.
• Maintained a clean and welcoming store appearance to highlight the products.
• Maintained a clean and safe store appearance for customers and employees.
• Assist in keeping store appearance within Janie and Jack guidelines.
• Stocked the floor with products to maintain the store appearance.
• Maintained store appearance for cleanliness, organization and stock.
• Assist in maintaining store appearance and merchandising standards.
• Maintain and regularly change store appearance.
• Set displays and maintained store appearance.
• Maintained store appearance through placed marketing.

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• Worked closely with company executives to identify new business opportunities and routinely participated in the sales process
• Developed and maintained sales documentation support of sales processes and activities.
• Distributed leads and supported sales representatives throughout sales process.
• Aided management streamlining sales process and improved customer experience
• Established sales process for winning business within a new industry while competing with the dominant loyalty marketing providers in the space.
• Developed two vertical launches including target marketing, sales process and implementation resulting in $600k in growth for multiple industries.
• Revamped go-to-market pricing strategies and sales processes, delivering $5.2 million in revenue and $1.1 million in net income.
• Cultivated relationships with buyers, sellers and real estate professionals, and effectively managed all stages of the sales process.
• Consulted with customers to identify needs and facilitate the entire sales process, including pricing, tracking and follow-through.
• Improved end-to-end sales processes and trained sales team in working with VXL to sell thin clients into their accounts.
• Interacted with customers to problem solve, assisting in the sales process, and ensuring quality customer care.
• Defined Sales process including lead flow, sales metrics, lead analysis, pipeline analysis, management reporting.
• Engage and drive collaboration through the OEM division's Sales community, around sales process and best practices.
• Interacted with customers to solve issues, assisted in the sales process while ensuring an outstanding customer experience.
• Applied Design for Six Sigma (DFSS) tools to increase efficiency and outcomes of sales processes.
• Modified the DEAL MAKER application with SFDC to better align to the InsideView sales process and method.
• Assisted the company with training of new employees on sales process and knowledge of products and services.
• Achieved personal and profitable goals by consistently and pro-actively engaging guest's utilizing the companies sales process.
• Use a sales process to uncover emotional hot spots in order to build a stronger sales pitch.
• Completed sales transaction forms to assist the sales associates and to learn the complete sales process.

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• Provided leadership with all visual standards* Build a store environment around consistent exceptional customer service* Support action plans delivered by store manager
• Analyzed the business and created/communicated clear action plans to optimize results and ensured effective execution of all operational activities.
• Partnered with store management to execute action plans that optimize results and ensure effective execution of all operational activities.
• Communicated individual and team performance and feedback to management providing recommendation for improvement and creating potential action plans.
• Supported customer loyalty surveys and developed action plans to achieve customer loyalty targets.
• Generate action plans to enhance performance and productive capacity of under performing personnel.
• Analyzed the business and created/communicated clear action plans to optimize results.
• Analyzed business results and created action plans accordingly.
• Analyze the business and create and communicate a clear action plans that optimize results towards store goals for the year/month/week/day segments.
• Served as Safety Chair for Jacksonville Zone with accountability for recognizing and correcting any unacceptable safety trends with viable action plans.
• Create & implement Agency specific action plans to improve sales effectiveness of Agencies performing below expected market levels and/or violating contract.
• Collaborated with leadership peers to formulate ideas and action plans that enhanced 3 major store focuses, and team morale.
• Identified opportunities, set specific objectives and tactics for each account and carried out action plans for success with key targets
• Gained business insight and created action plans that improved execution and results in partnership with other store management team members.
• Provided the ASM with feedback on consultative sales associates in HA and provided input on action plans and coaching.
• Assist and support the store and co managers to execute action plans that optimize results and ensure effective execution.
• Increased private label credit acquisitions and transactions by creating and implementing action plans for these two key retail clients.
• Establish clear goals, action plans and take personal accountability for the results of individual and team decision.
• Responded to customer calls, elevated risks and challenges internally, and created action plans to mitigate risks.
• Analyzed business trends to create clear action plans that optimize results and ensured optimal execution of visual activities.

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• Executed special orders for clients involving direct contact with other Banana Republic locations.
• Fulfilled special orders and facilitated transfer of merchandise from other locations.
• Prioritized assignments (inventory shipments, visual merchandising, special orders) by balancing allocation of staff during varied store conditions.
• Prepared for yearly audits, controlled inventory, ship and receive merchandise, special orders and maintaining excellent customer service.
• Communicated and resolved with management, associate and customer issues, special orders, and tracking of product availability.
• Complete orders, tint paint, take in deliveries, inventory control, special orders and operate POS system.
• Process sales transactions, returns, and special orders and ensure that all related documentation is accurate and complete.
• Perform inventory on all products as well as stocking greeting cards and completing special orders for customers.
• Placed special orders and called other stores to find desired Smart Phones when inventory was low.
• Provide visual merchandising strategies for the stores window display and assist clients with special orders.
• Create, process, follow-up, and maintain communication with customers regarding special orders.
• Provided technical research, created, and processed special orders for client's project.
• Placed special orders as well as calling other stores to find desired footwear.
• Maintain sales records, place special orders and secure merchandise through regional stores.
• Assisted customers with book and gift selection as well as special orders.
• Place special orders and obtain products to meet client desired needs.
• Placed special orders and worked to locate requested items for customers.
• Assist customer with complaints, refunds, exchange and special orders.
• Place special orders or call other stores to find desired merchandise.
• Place special orders or call other stores to locate desired items.

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• Demonstrated commitment to excellent customer service, implementing methods and incentive programs for customer loyalty and client retention.
• Delivered increased customer loyalty (CSI) scores through improved account management and continuous improvement initiatives.
• Encourage customer loyalty by persuading customers to activate and utilize their loyalty rewards program opportunities.
• Build relationships by conducting follow-ups to ensure customer loyalty.
• Generated new rewards memberships to ensure customer loyalty.
• Provided outstanding customer service while building customer loyalty.
• Gained regular customers and earned customer loyalty.
• Created customer loyalty/credit incentive programs for associates.
• Solicited credit to build customer loyalty, set fixtures to represent and display brands to entice customers to purchase the merchandise.
• Created a customer loyalty program that allowed out customers to evaluate our performance based on a variety of indicators.
• Observed employees customer interactions and used those as a coaching tool to improve their salesmanship and our customer loyalty.
• Created quarterly holiday events such as Halloween and Christmas for Pet-Owners and families to stimulate sales and customer loyalty.
• Create and hold Depot meetings to help increase sales knowledge, customer loyalty, safety and a professional environment.
• Brand education which is to educate and coach associates to execute appropriate selling behaviors to drive customer loyalty.
• Create in store events on a monthly basis to attract new clients and further establish customer loyalty.
• Educated sales staff on selling techniques and product knowledge to achieve sales volume through customer loyalty.
• Emailed and made calls to customer loyalty members in order to further outreach for the store.
• Used advanced category expertise and enthusiasm for the brand to drive sales and ensure customer loyalty.
• Organized and implemented activities to increase customer loyalty within the store.
• Train associates on High-Performance Selling model and customer loyalty strategies.

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• Recognized for Consistently Surpassing & Exceeding Goals in KPI Metrics: Profit, Sales, Customer Service, & Operational Measures.
• Maintained Key Performance Indicators (KPI s) with focus on units per transaction, average dollar sale and conversion.
• Assisted manager with scheduling, marketing and training/hiring associates, creating sales goals for associates, monitoring KPI's for associate
• Lead salesman, in charge of tracking KPI's during shift, opening/closing, MOD (manager on duty).
• Understand the business acumen by reviewing weekly reports daily and strive to achieve KPI and planned sales.
• Applied knowledge of retail KPI's to make commercial decisions to drive achievement of established sales targets.
• Meet or exceed key performance indicators (KPI) as defined by company and industry standards.
• Controlled KPI which consisted of UPT, ADS, conversion rate, and inventory control.
• Observe and coach associates on the sales floor during peak hours to maximize KPI's.
• Support management team to drive daily sales and KPI results as a Leader On Duty.
• Developed and managed sales force effectiveness metrics and KPI's for the global sales organization.
• Led the West Division Convenience channel in volume and KPI achievement in 2008 & 2009.
• Pushed meeting KPI's, helped in training, maintaining store standards and CRE.
• Design, development and implementation of SAP BOBJ, including dashboards and KPI reporting.
• Review and evaluate weekly KPI achievements to improve operations, sales and profitability.
• Review KPI reports and adjust schedule or delegate where necessary to improve performance.
• Analyzed Key Performance Indicators (KPI) to forecast associate and business performances.
• Understand and communicate POS business system, KPI results and payroll information.
• Analyzed KPI's; reacted appropriately and made recommendations for modifications.
• Set enthusiastic and professional image in-line with store KPI's.

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• Modified existing CRM system to optimize customer data base for marketing /sales initiatives
• Established CRM database to capture demographics and provide interactive communication tools.
• Create and maintain tickets as well as sales leads and account information within our CRM and the in house database.
• Implemented and administered new CRM for 5,000+ contacts resulting in improved coordinated efforts of sales team and better constituent relationships
• Maintained and expanded the database of prospects within my assigned territories by updating to accounts/ contact using CRM Database.
• Customized SalesForce CRM, including new case system, install and roll-out of DocuSign and automated proposal tool.
• Research, analyze, verify, and append prospect database for inclusion in Marketing Automation system and/or CRM.
• Use a CRM database system to manage Lead and Referral sources to gain and maintain sales growth.
• Manage and track new referrals in CRM to identify referral champions and those with opportunities for improvement.
• Commended for multitasking abilities; frequently assigned to train new employees on database and CRM applications.
• Worked with the store's CRM to promote outside institutional sales to local schools and businesses.
• Gained experience with CRM software to keep track of prospects, leads, and sales.
• Subject matter expert on Goldmine CRM and responsible for identifying and implementing enhancements to GM.
• Maintained CRM database, data verification, input new leads, scheduling follow-up calls.
• Implemented localized CRM strategy for all existing, new, and future customers.
• Lead the design and development of CRM Sales Force Solution using SF platform.
• Maintained and updated company CRM database to include necessary reports each month.
• Qualify business customers on the sales floor and develop in CRM.
• Used until business unit transition to Prism CRM tool in early 2010
• Institutionalized CRM database for customers to contact for all dealership leads.

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• Provide excellent customer service and coach associates on customer service fundamentals.
• Coach associates around delivering a consistent client experience.
• Implement sales strategies to coach associates on how to drive, control, guide, and close a sale.
• Assist with opening and closing procedures* Coach associates with selling mechanisms* Assist guest with information on products* Brand Management
• Coach associates on the client experience to increase sales and capture client opportunities *Track hourly and daily goals.
• Delegate shift duties, coach associates on sale tactics, and ensure that segment/shift goals are met.
• Performed associate observations in order to coach associates and promote growth in all aspects of job.
• Coach associates on the difference between selling and servicing and how to find hidden needs.
• Act as a role model for sales associates, delegate tasks, and coach associates.
• Worked as part of a management team to coach associates and peers to success.
• Coach associates as necessary and provide instructions to get the task done properly.
• Coach associates on the client experience to increase transactions and capture client opportunities.
• Conduct Selling Effectiveness observations and coach associates on sales behaviors and techniques.
• Coach Associates on how to sell and perform demos with customers.
• Train and coach associates to achieve sales goals and selling standards.
• Coach associates in building relationships with customers and understanding their needs.
• Coach associates and develop skills and behaviors essential to drive sales.
• Coach associates on improving personal and key store performance indicators.
• Coach associates to help drive sells through role-play, etc.
• Coach associates on a daily basis on tasks and behavior.

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• Provided timely, well-constructed communications to senior executives, informing of IT and Sales activities
• Oversee and initiate execution of sales activities to ensure store profitability.
• Designed and implemented regional sales activities for public finance business segments.
• Monitored sales activities to ensure customers receive satisfactory service.
• Monitored sales activities to ensure improved customer satisfaction.
• Monitor sales activities to ensure that customers receive outstanding customer service and consistently sets an enthusiastic example in closing the sale.
• Managed sales activities of establishment: Directed staffing, training, and performance evaluations to develop and control sales program.
• Manage Inside Sales Team: Responsible for planning, organizing and directing sales activities to maximize sales and profits.
• Managed leader sales activities including presentations, closing ratios, customer contacts, after sales follow-up and customer outreach.
• Direct sales activities of 6 outside sales professionals, develop strategic account plans, establish and monitor sales goals.
• Implemented referral network through consistent marketing and sales activities, and built relationships with professional outside lead generation sources.
• Route Sales Representative, Philadelphia Sales 1985-1991/1993-2000 Responsible for sales activities in several areas over 15 years.
• Monitor sales activities per hour to ensure that the store reaching their sales goal of the day.
• Educate and train sales associates on sales activities including approach, closing sales and register use.
• Negotiated new customer agreements/contracts, and oversaw all sales activities and growth for Lower West Side.
• Manage all direct sales activities using a global network of distributors within the mining industry.
• Led and directed all sales activities for the Public Finance Department including new business development.
• Managed and coordinated daily sales activities, to include goals and promotional activities.
• Established measurable sales metrics for sales activities to get the best sales results.
• Report on sales activities and status on sales cycle(s)

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• Maintained a working knowledge of product availability to answer any customer questions.
• Answered customer questions concerning products to provide conflict-resolution and close business deals.
• Answered customer questions regarding potential issues regarding signage.
• Demonstrated product and correctly answer customer questions.
• Maintained a working knowledge of all footwear and athletic apparel to properly answer customer questions and refer the best products available.
• Answer customer questions, stock shelves, set up displays, ring up merchandise on the cash register and clean.
• Used multiple channels of communication, such as telephone and e-mail, to answer customer questions and troubleshoot customer problems.
• Advise customers of current promotions, answering customer questions, and overcoming issues regarding their visit.
• Answer customer questions Reconcile till Assigned duties to sales members Stocked floor Setup displays
• Managed customer questions and complaints, working to ensure complete customer satisfaction.
• Handle customer questions or problems as they arise with urgency and professionalism.
• Handle customer questions and concerns both in person and over the phone.
• Respond to customer questions and concerns and wrapped up the sale.
• Answer all customer questions, stocking shelves and setting up displays.
• Resolve customer questions and complaints with friendly and positive attitude.
• Handled customer questions and concern pertaining to their rental contracts.
• Answer customer questions regarding the store and the merchandise.
• Handle customer questions, complaints, and issues.
• Sell Nook reading tablets and troubleshoot customer questions.
• Answered customer questions regarding store merchandise, department information and pricing.Handled cash stock and inventory balances.

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• Displayed visual updates appealing to potential customers, cultivated strong business relationships on a one-on-one basis, and implemented strategic planning
• Collaborated with team and provided direction for layout and navigation to improve intuitive online form completion by users/potential customers.
• Demonstrated innovative and effective sales techniques by approaching potential customers and seeking business opportunities.
• Traveled extensively throughout the region to prospect potential customers and market enterprise license agreements.
• Established a network of potential customers through personal referrals and lead generation.
• Managed relationships with current and potential customers.
• Generated leads and potential customers.
• Distribute literature to potential customers.
• Develop relationship with potential customers.
• Provided exceptional customer service by instructing Nook classes to teach new and potential customers the basic handling of the E- Reader.
• Send letters to potential customers to let them know what products we are selling and our price sheets.
• Circulate among potential customers or travel by foot, truck, or automobile to deliver or sell merchandise.
• Generated sales opportunities by fielding inquiries and motivating potential customers to visit the retail or online store.
• Emphasized building relationships with current and potential customers while ensuring client satisfaction and team sales revenue targets.
• NET Developer Sales Lead Platform system was developed to target products and services to potential customers.
• Exercise excellent communication skills to figure out the needs of potential customers in a competitive environment.
• Team Sales Representative * Making outbound calls to potential customers for clients for various products and services
• Perform cold-call and generated lead appointments to inform potential customers about ADT products and services.
• Provide detailed information on the process and effects of all our products to potential customers.
• Represented company at home shows to interact with potential customers and obtain sales leads.

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• Completed profit and loss performance reports.-Conducted store inventories once per quarter.-Generated repeat business through exceptional customer service.
• Demonstrated ability to properly resolve concerns of customers with previously unmet expectations to increase repeat business.
• Developed professional relationships with client base to generate repeat business through successful client follow-up.
• Create effective business relationships through superior communication and timely service, ensuring repeat business.
• Engage in customer correspondence to ensure satisfactory experience and repeat business
• Develop lasting relations with guests ensuring repeat business.
• Established client relationships for repeat business.
• Attracted repeat business and potential customers.
• Build and maintain relationships with clients to generate repeat business through exceptional client service in a $3 million dollar store.
• Led professional networking for team, building strong client base, growing referral and repeat business, and increasing closing rates.
• Establish strong rapports with customers and conduct follow-up inquiries to encourage repeat business and consistently achieve daily sales goals.
• Established, maintained and fostered relationship with both new and existing clients to encourage new and repeat business opportunity.
• Led by example and held employees accountable for exceeding all customer service expectations to ensure repeat business.
• Create relationships with clients to create a memorable experience for them and repeat business for our store.
• Generated repeat business through successful client follow up.
• Created relationships with clients to ensure repeat business.
• Generated repeat business through exceptional customer service Developed team work skills to tackle projects and problems efficiently.
• Generated repeat business through exceptional customer service Conducted store inventories twice per year.
• Trained several employees Generate repeat business by developing and maintaining a strong sales team that is devoted to customer service
• Prepare daily or nightly paperwork Meet daily, monthly goals Built relationships with customers to increase the likelihood of repeat business.

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• Work towards personal and company goals Direct merchandising, including placement of advertisements and mannequins.
• Communicated company goals and necessary strategies to team.
• Led and supported company goals and initiatives
• Run production meetings on company goals and give strategies on how each department and employee will help the company achieve them.
• Trained new personnel on point of sale and business and company goals, while improving customer service knowledge.
• Motivated employees to successfully achieve both personal and company goals in the work place on a daily basis.
• Engaged in customer connection, cash wrap operations, and organization in order to exceed company goals.
• Provided leadership and education to store associates to meet company goals in absence of store management.
• Coach team members effective ways of selling telecommunication services in order to achieve company goals.
• Manage team to execute daily sales objectives to achieve company goals and long-term growth.
• Recognized by company for outstanding sales service and consistent leadership in reaching company goals.
• Keep open lines of communication on all levels to ensure understanding of company goals.
• Directed work-flow, supervised and trained new sales associates to achieving company goals.
• Tracked company goals and consistently guided the team to reach them by example.
• Implement and maintain company goals and standards in merchandising, distribution and planning.
• Participate in achieving store Key Performance Indicator's and other company goals.
• Communicated the daily company goals to the sales team and shift managers.
• Developed staff's customer service and interpersonal skills to achieve company goals.
• Implemented updated processes which resulted in meeting and exceeding company goals.
• Managed and inspired sale associates to exceed company goals and metrics.

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• Prioritize repair schedule to ensure an uninterrupted production schedule.
• Led team projects of visual changes of windows and store floor sets during hours that would not disrupt business with clientele.
• Suggest additional items to build up Units per Transaction (UPT) and Average Dollar per Sale (ADS).
• Measure and monitor growth of sales, AT, UPT, P1RCC sales and applications, and conversion.
• Maintain daily sales goal while also keeping a focus on conversion, ADS, and UPT.
• Calculate ADS, UPT, stretch plan, conversion, payroll daily and weekly.
• Lead a group of 3-6 people while boosting ADS, UPT, and conversion for the store.
• Add items at the register to make UPT and ADS goals.
• Establish connections with customers to increase sales and UPT Oversee sales associates to ensure store is operating at optimal level
• Major contributor in the team achievement of highest service percentage and UPT in the entire company for 2012.
• Analyzed business through key performance indicators such as ADS, UPTs, and email capture.
• Maintained a monthly sales goal and UPT in competition with other sales associates !
• Tracked conversion, upt, and sales numbers on an hourly basis.
• Focus on daily and hourly sales, UPTs, and conversions.
• Launched disruptive Personal Care brand at Target in 2016.
• Monitored hosted cluster of RHEL servers for uptime.
• Trained and Coached staff on Add-on selling to help raise UPTs and ADS.!
• Recognized for exceeding daily and weekly sales goals, upt, and adt in Men's Department
• Build Client List *Team Captain *Maintaining UPT & ADS *Training Sales Associates *Visual Standards/Floor Sets

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• Keep visual displays up to date and play a key role within the visual merchandising of the entire store.
• Assisted Store Manager with inventory control, maintaining stock and replenishing of the entire store needs i.e.
• Reorganized and maintained visually appealing and effective displays for the entire store to meet company demands.
• Involved in every aspect of merchandising, visual maintenance and campaign integrity for the entire store.
• Coordinate and execute frequent visual merchandising changes, including monthly resets of the entire store.
• Required product knowledge of entire store as well as the majority of online products.
• Trained new associates as well as provided morning training for the entire store.
• Prioritized work-lists for entire store for efficiency based on seasonal business needs.
• Completed all cleaning, stocking and organizing tasks in the entire store.
• Prepared and shifted the entire store for new product lines each Sunday
• Organized and managed entire store while store manager is not present.
• Control of entire store in absence of store manager.
• Restructured visually appealing displays for the entire store.
• Manage outgoing/incoming shipment for entire store.
• Completed merchandising of the entire store.
• Maintain marketing for entire store.
• Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals for 3 quarters in a row.
• Merchandised entire store working to effectively present visuals and current brand promotions and offers to our customers.
• Protected both money in safe as well as entire store with security systems.
• Merchandized and restocked for entire store.

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• Maintained knowledge of current promotions and policies regarding customer services.
• Position requires sales lead to maintain a working knowledge of current promotions standard pricing and installation fee's.
• Train new hires; update sales team on all current promotions and training material.
• Called previous customers to inform them of current promotions and to make in-store appointments.
• Informed and educated all customers on new and current promotions as well as pricing.
• Set the marketing to make sure they reflect the current promotions.
• Presented on current promotions to the public at events.
• Call Clients weekly to advise them of current promotions.
• Maintained knowledge of current promotions, policies.
• Assisted in display of merchandise and display change Maintained knowledge of current promotions, policies regarding payment and exchanges.
• Greet customers and let them know current promotions Replenish items on the floor Handling cash register Opening and closing procedures

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• Executed precise inventory management on a weekly basis
• Tracked instant credits and customer experience data on a weekly basis recommending changes in behaviors on the sales floor as needed.
• Exceeded 20% of goal on weekly basis through up-selling products, merchandising, ordering, and managing client relations.
• Managed and tracked district numbers on a daily and weekly basis to achieve monthly, quarterly and yearly revenue goals.
• Placed orders on a bi-weekly basis to ensure the business had efficient amounts of merchandise and conducted inventory counts.
• Manage store in absence of store upper Management and completed product inventory on a weekly basis.
• Participated in logging inventory, in store adjustments and damages, keyed exceptions on weekly basis.
• Make recommendations to the manager's on a weekly basis on ways to improve sales.
• Top seller of all stylists-tracked on weekly basis through segments, exactly as managers.
• Prepared and maintained sales progress, conversion and related reports on a weekly basis.
• Budgeted for staffing, ordering, and operating expenses on a weekly basis.
• Analyzed sales metrics and territory performance for VP/GM Sales on a weekly basis.
• Approved mobile device claims submitted from sales consultants on a weekly basis.
• General housekeeping of warehouse and exterior premises on a weekly basis.
• Opened new lines of credit for customers on a weekly basis.
• Achieved and maintained top performer in commissions on a bi-weekly basis.
• Solicited new products to increase business on a weekly basis.
• Updated VPGM/Director presentations with various metrics on a weekly basis.
• Managed team to process merchandise deliveries on a weekly basis.
• Exported store figures and payroll reports on a weekly basis.

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• Recommended improvements to store procedures.
• Hire and train personnel, control inventories, recommend, establish, and implement store procedures and policies.
• Train employees in all aspects of sales and customer service as well as store procedures.
• Analyzed company program reports and coached associates on proper selling and store procedures.
• Followed all store procedures in the handling of money and store product.
• Assisted other sales professionals in other day to day store procedures.
• Coached co-workers on improving selling techniques and following store procedures.
• Trained all new managers on store procedures and policies.
• Trained new associates sales techniques and store procedures.
• Trained associates on company store procedures.
• Supervised staff of 10 plus employees and resolved all escalated customer issues Responsible for opening/closing store procedures
• Created backend programming like store procedures, triggers and views using SQL Server 2000.
• Opened and and closed the store following store procedures.
• Cash management, opening an closing store procedures.
• Trained new sales associates Completed standard store procedures and daily task Provided exceptional customer service both in person and over the phone
• Participated in the "Manager on Duty" Program, which requires complete understanding of all store procedures.

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• Manage store processes during scheduled shifts and train new associates on strategic customer service tactics and correct store policies and procedures.
• Managed a team of 15 associates to ensure that all store policies were followed and clients' expectations were exceeded.
• Coach all employees on safe operating practice within facilities, fleet as well as making sure in-store policies are followed.
• Ensured that store policies and procedures were followed and preserve the integrity of brand.
• Train associates by communicating merchandise knowledge, and changes in store policies and procedures.
• Trained new salespeople on the feature and benefits of new products and store policies.
• Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
• Tasked with gathering information about products, security standards, and store policies.
• Answer all consumer questions about store policies, merchandise and services
• Followed and directed others to follow store policies and procedures.
• Adhered to store policies and procedures and all management direction.
• Uphold store policies and ensure fellow employees followed accordingly.
• Train new hires to store policies and codes.
• Train new hires in store policies and procedures.
• Stay informed of store policies, procedures, and promotions Opens store credit cards,
• Maintained up-to-date knowledge of store policies regarding payments, returns and exhanges.
• Maintained up-to-date knowledgw of store policies regarding payments, returns and exchanges.
• Count in / out registers Open/ Close store Cashier Assist customers Delegate tasks Enforce store policies

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• Supported management team in achieving store's financial goals, promoting a positive work environment and executing operational processes.
• Supported management team in achieving financial goals by demonstrating selling behaviors and floor leadership skills.
• Supported owner in achieving financial goals through selling behavior and floor leadership
• Lead all activities related to delivering quality and efficient services through great customer experience in order to achieve financial goals.
• Assisted customers with making merchandise choices to ensure a positive shopping experience and met financial goals set by corporate.
• Develop contracts, proposals and customized menus to meet clients needs and financial goals.
• Assisted in achieving financial goals and daily store metrics through goal setting and implementation.
• Maintained and monitored sales quotas and financial goals to be reported to corporate offices.
• Lead monthly meetings on sales projections and best practices for achieving financial goals.
• Coached associates in accurately selling in order to make store financial goals.
• Exceeded all performance targets, financial goals and T&E budgets.
• Responded to customer concerns and helped them define their financial goals.
• Supported the management team to achieve the stores financial goals.
• Managed & coached sales associates to achieve daily financial goals.
• Assist the store manager in achieving operational and financial goals.
• Worked closely with sales associates on outlining daily financial goals.
• Achieved and/or exceed financial goals established for the store.
• Ensured employees were knowledgeable of financial goals and results.
• Set daily financial goals for each employee.
• Build sales and help reach financial goals.

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• Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales; including special events.
• Planned and executed special events marketing programs to further increase leads generation.
• Represented 12 brands including special events, festivals and educational offerings.
• Schedule and tour potential residents, meeting with professionals for senior referrals, coordinated special events for potential residents to attend.
• Utilized professional and organizational skills to arrange special events, such as weddings, receptions, VIP events and other affairs.
• Organized and executed non-profit events, honorary ceremonies (Breast Cancer Survivor) and other special events-- held at MVSC
• Designed wardrobes for 20+ clients a week for weddings, interviews, professional appearance, and other special events.
• Set up and removal throughout the store on a regular basis, executed promotional signage for special events.
• Coordinated, led, and supervised activities and special events to educate team members and enhance sales programs.
• Maintained an effective communication with corporate teams such as HR, Merchandising, Special Events, and Service.
• Assist Director of Sales in booking meetings, functions, special events and overnight group stays.
• Manage and conduct successful on and off-site special events and activities to drive on site tours.
• Plan, promote, and execute special events for new and existing rewards program members.
• Keep a clientele log and invite customers back into the store during special events.
• Manage guest book appointments and aid in the coordination of special events via Outlook.
• Train sales teams on products, semi annual events and other special events.
• Led and Managed 5 to 6 employees at once during special events.
• Work closely with Management and the Enrichment Coordinator for implementing special events.
• Facilitate weekly sales meetings and participate in special events and marketing programs.
• Lead visual merchandising projects revolving around store sale periods and special events.

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• Maximize productivity by communicating the assignments clearly and prioritizing and assigning tasks in a time bound manner
• Coached associates on client interactions and performance to maximize productivity and captured client opportunities.
• Directed merchandise presentation, restocked, and recovered to maximize productivity.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Executed merchandise presentations, restocking and recovery to maximize productivity.
• Conducted weekly training and prospecting to improve and maximize productivity and sales.
• Manage shifts to ensure client focused culture and maximize productivity and sales.
• Coached team on practical ways to increase sales and maximize productivity.
• Create and adjust schedules to maximize productivity and control payroll.
• Set business goals for team of associates to maximize productivity -Provide support to the management team -Merchandising and maintaining salesfloor integrity
• Coached associates in the moment to maximize productivity.
• Coached and trained Associates "in the moment" to maximize productivity & capture client opportunities.

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