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Become A Sales Manager/Office Manager

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Working As A Sales Manager/Office Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $102,628

    Average Salary

What Does A Sales Manager/Office Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Sales Manager/Office Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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A Day in the Life of a Sales Manager

A Day In The Life: Marketing Manager

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Help others decide if this is a good career for them

Average Length of Employment
Office Manager 4.1 years
Office Supervisor 3.8 years
Top Careers Before Sales Manager/Office Manager
Manager 4.8%
Teller 3.4%
Cashier 3.2%
Owner 3.2%
Internship 2.6%
Top Careers After Sales Manager/Office Manager
Manager 4.7%
Owner 4.2%
Teller 3.0%
Cashier 2.2%

Do you work as a Sales Manager/Office Manager?

Sales Manager/Office Manager Demographics

Gender

Female

73.0%

Male

25.3%

Unknown

1.7%
Ethnicity

White

64.0%

Hispanic or Latino

15.0%

Black or African American

11.4%

Asian

6.0%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

54.2%

French

5.8%

Russian

4.9%

Portuguese

4.9%

Mandarin

4.0%

Italian

4.0%

Chinese

3.1%

German

3.1%

Arabic

2.7%

Cantonese

1.8%

Polish

1.8%

Vietnamese

1.3%

Greek

1.3%

Japanese

1.3%

Hebrew

1.3%

Turkish

0.9%

Korean

0.9%

Dari

0.9%

Carrier

0.9%

Tagalog

0.9%
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Sales Manager/Office Manager Education

Schools

University of Phoenix

27.3%

Ashford University

6.4%

University of Miami

4.3%

Southern New Hampshire University

4.3%

Kaplan University

4.3%

Delgado Community College

4.0%

University of Houston

4.0%

Liberty University

4.0%

Michigan State University

4.0%

University of Central Florida

3.7%

West Virginia University

3.7%

San Jose State University

3.7%

Northern Virginia Community College

3.7%

Florida State College at Jacksonville

3.7%

Eastern Michigan University

3.4%

Anne Arundel Community College

3.4%

Arkansas State University

3.1%

Houston Community College

3.1%

Sam Houston State University

3.1%

University of Texas at Austin

3.1%
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Majors

Business

36.7%

Accounting

7.2%

Psychology

5.5%

Management

5.2%

Marketing

5.0%

Health Care Administration

3.6%

Communication

3.5%

General Studies

3.2%

Criminal Justice

3.2%

Education

3.2%

Liberal Arts

2.9%

English

2.8%

Nursing

2.7%

Real Estate

2.7%

Graphic Design

2.6%

Finance

2.5%

General Education, Specific Areas

2.2%

Computer Science

1.8%

Human Resources Management

1.8%

Elementary Education

1.7%
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Degrees

Bachelors

36.1%

Other

33.9%

Associate

13.9%

Masters

7.5%

Certificate

5.4%

Diploma

1.5%

License

1.3%

Doctorate

0.5%
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Sales Manager/Office Manager Videos

A Day in the Life of a Sales Manager

A Day In The Life: Marketing Manager

A Day in the Life - HR Manager

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Top Skills for A Sales Manager/Office Manager

  1. Payroll
  2. Office Supplies
  3. Product Knowledge
You can check out examples of real life uses of top skills on resumes here:
  • Managed payroll and expense reimbursements for personnel.
  • Maintain system/outlook calendars, office supplies, general office and administrative duties imperative to the job such as: PowerPoint/Word/Access/QuickBooks/Adobe/Crystal Reports etc
  • Demonstrated management skills including planning and strategy execution of consumer financial product knowledge i.e.
  • Maintain uniform accounting principles in all companies to establish accurate, comparative information on the financial statements.
  • Purchased vehicles with company approval to buy and sell cars to make a large marginal profit.

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Top Sales Manager/Office Manager Employers

Jobs From Top Sales Manager/Office Manager Employers

Sales Manager/Office Manager Videos

A Day in the Life of a Sales Manager

A Day In The Life: Marketing Manager

A Day in the Life - HR Manager

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