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Sales operations analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Carmela Ferradáns Ph.D.,

Carmela Ferradáns Ph.D.

Below we've compiled a list of the most critical sales operations analyst skills. We ranked the top skills for sales operations analysts based on the percentage of resumes they appeared on. For example, 10.2% of sales operations analyst resumes contained sales operations as a skill. Continue reading to find out what skills a sales operations analyst needs to be successful in the workplace.

15 sales operations analyst skills for your resume and career

1. Sales Operations

Here's how sales operations analysts use sales operations:

Assembled and reported statistical and financial information related to regional sales operations, churn reporting, and customer database reporting.
Maintained interactive library of sales operations and customer contracts, sales orders and contact authorization documents.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales operations analysts use crm:

Performed a key role in implementing Business Objects reporting and analysis software and supported data warehouse and CRM system implementations.
Helped CRM credibility and visibility by developing consistent and accessible reporting for sales, compensation, solutions and revenue.

3. Dashboards

The dashboard is a data management tool used for business intelligence. Dashboards, store, organize and display the scattered data in one system providing easy access to information whenever required. The data is displayed using advanced data visualization techniques, allowing users to understand the intricate patterns in their data. Dashboards make it easier to draw parallels between different data metrics and help in the identification of data trends.

Here's how sales operations analysts use dashboards:

Created dashboards and data visualizations to track key business metrics and improve management productivity.
Created and updated users, reports and dashboards to track pipeline/stages for management visibility.

4. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how sales operations analysts use salesforce:

Customized Access databases, Excel worksheets, and SalesForce.com, RISE, and MyMetrics reports.
Researched data using systems such as SalesForce.com, Oracle 11i, SAP, and Catalyst.

5. Sales Process

Here's how sales operations analysts use sales process:

Supported ordering operations and sales processes for various telecommunications products and services including voice, internet and data networks.
Executed call calibration management for external partners to determine any areas of opportunities during the sales process.

6. Strong Analytical

Here's how sales operations analysts use strong analytical:

Used strong analytical and communication skills to ensure productive results.
Key Contributions: Demonstrated strong analytical skills by identifying and resolving cash breaks in assigned funds.

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7. SFDC

Here's how sales operations analysts use sfdc:

Update and maintain SFDC 2016 to include account commission status, named accounts, sales rep assignments, and vertical markets.
Maintained accurate of data, working with the Sales teams to update SFDC - providing answers and direction.

8. Sales Organization

Sales organization is part of a firm or company's entire business organization, which is focused on the distribution of goods. The sales organization is responsible for the efficient allocation of goods and services to the client. This is also defined as the group of individuals working together to market a product and sell to consumers or clients. And the sales organization is tasked with planning and controlling activities to include recruitment, orientation, and training of employees and the assigning to their tasks, supervision, and motivation to perform well.

Here's how sales operations analysts use sales organization:

Maintained Sales organizational charts and territory maps to ensure alignment and visibility.
Provided assistance and project management expertise for sales organization.

9. Data Analysis

Here's how sales operations analysts use data analysis:

Provide insightful analysis and actionable reports to sales team and conduct statistical data analysis and communicate trends to facilitate strategic decisions.
Assist sales teams with operational tasks, such as data analysis, policy execution, and negotiation with mangers.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales operations analysts use customer service:

Managed all miscellaneous operational issues including customer delivery disputes, product development, customer service and inventory management programs and processes.
Collaborated with IT Department to institute automated purchase order reminders for sales personnel, increasing both efficiency and customer service.

11. SQL

Here's how sales operations analysts use sql:

Uploaded Excel data into Access and exported to SQL Server where tables and views were prepared for management use.
Used Microsoft Office Products, SQL, Business Objects, and other statistical analysis software on daily basis

12. Revenue Forecasting

Here's how sales operations analysts use revenue forecasting:

Assist with administering, managing and reporting on revenue forecasting using Sales methodology and forecasting process.
Managed annual sales revenue forecasting process.

13. Project Management

Here's how sales operations analysts use project management:

Mitigate FDA noncompliance liabilities through compliant project management and implementation.
Complete end to end project management accountability of assigned projects.

14. Process Improvement

Here's how sales operations analysts use process improvement:

Process improvements, training recommendations, employee development and coaching initiatives and implementation with Senior Management on a consistent basis.
Conducted gap analysis and identified process opportunities and developed and implemented process improvement measures to effectively address operational inefficiencies.

15. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how sales operations analysts use business development:

Identify business development opportunities through competitive market analysis and segmentation.
Monitor all competitive movement, business development and sales.

5 Sales Operations Analyst resume examples

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What skills help Sales Operations Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales operations analyst resumes?

Carmela Ferradáns Ph.D.

Professor of Hispanic Studies, Illinois Wesleyan University

Communication, adaptability, problem-solving, critical thinking, self-awareness, leadership, self-reliance, cross-cultural understanding, creativity.

What soft skills should all sales operations analysts possess?

Carmela Ferradáns Ph.D.

Professor of Hispanic Studies, Illinois Wesleyan University

Communication, problem-solving, self-reliance.

What sales operations analyst skills would you recommend for someone trying to advance their career?

Devdeep Aikath MBA, PhD

Instructor and Area Director, Business Technology and Analytics, Portland State University

Сolid communication skills (especially learn how to converse with IT professionals), SQL, one scripting language (Python is trending)
Critical and analytical thinking skills! There are so many technological solutions out there available now that you’ll need to get better at cutting through the complexity.
Being able to learn new things and manage change within your own career and within your organization - things are constantly changing nowadays and whoever cannot keep up, falls behind.

What type of skills will young sales operations analysts need?

Jill Robinson Ph.D.

Professor, University of Redlands

The entertainment industry employs graduates from various disciplines, such as theatre, music, law, art, and business. The rapidly changing, consumer-driven demand reinforces the idea that students may well hold jobs not even invented yet. Those wishing to pursue more performance-based careers must bring more than talent and big dreams. They need patience and perseverance, as it can take years to make enough money to survive in this field, leaving many to work elsewhere while trying to get their foot in the door. They must have a flexible mindset to deal with inconsistent income and schedules that can change at a moment's notice. That flexibility also extends to openness for continuous learning beyond college and throughout their careers. The ability to network is critical, so current students should look for internships and volunteer activities to access those in the industry. Joining professional associations and working in event planning are other routes to expand networking opportunities.

Do you want to know more?

List of sales operations analyst skills to add to your resume

The most important skills for a sales operations analyst resume and required skills for a sales operations analyst to have include:

Sales Operations
CRM
Dashboards
Salesforce
Sales Process
Strong Analytical
SFDC
Sales Organization
Data Analysis
Customer Service
SQL
Revenue Forecasting
Project Management
Process Improvement
Business Development
Analyze Data

ROI
BI
KPIs
Sales Data
Sales Force Automation
Data Integrity
Data Quality
Sales Management
Visualization
HR
Pivot Tables
Sales Performance
Business Processes
Sales Support
Sales Reports
Sales Productivity

Sales Pipeline
Logistics
Financial Analysis
Booking
Operational Support
Data Entry
Executive Management
ERP
Analytical Support
Lead Management
POS
Provide Management
Territory Planning
Customer Satisfaction
Order Management
Lead Generation

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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