Sales operations coordinator job description

• A great compensation package: industry competitive hourly wage + end of year bonus based on company profit and individual performance, 401k, excellent health insurance (including base plan 100% covered by the RWC), dental and vision insurance (100% covered by the company) + annual sick and vacation.

• Continuous learning, including regular tasting of wines from the deepest retail cellar in the country.

• An excellent work environment: a great group of people who are fun to work with and a fast-paced, almost startup atmosphere

• A top-notch employee purchase program

• Potential for growth and advancement -- we expect greatness from our people and reward outstanding contribution with advancement

Job Description:

As a Sales representative, initially, the majority of your time will be spent answering phones and emails and entering orders. As your operations improve, your responsibilities will increase to helping offer wines directly to clients.

Note: We are currently welcoming our staff back to our Brisbane office. The first few months of your position will be in-person 5 days a week, but we are supportive of a hybrid home/office model for staff after the introductory period, with 3 days a week in the office the likely average.

Pre-Requisites:

You must...
• Possess a strong interest (or even passion) for well-made wine
• Have at least 1 year of experience in the wine business, preferably in Old World Wine
• Be comfortable "wearing a number of different hats" multitasking to take care of your daily responsibilities while being distracted by customer challenges
• Know how to provide outstanding customer service -- specifically, knowing how to cheerfully communicate with others, especially when solving problems
• Be incredibly detail oriented -- in the rare wine business minor differences in wines make a substantial difference.
• Work well with others
• Be computer literate (Microsoft Excel skills and a general familiarity of order entry software is a must)

Please also note that while the standard schedule is 9-5pm Pacific, we prefer someone with a flexible schedule (work hours & work days) who can work occasional overtime as needed.

To apply:

Please send a resume and cover letter telling us why you’re excited about this position and sharing your relevant experience. Resumes without a cover letter will not be reviewed.

• Willingness to work for stretched hours in order to complete the assignments within stipulated deadlines
• Strong written, oral, and interpersonal communication skills
• Detail oriented and works with a high degree of accuracy
• Highly organized, flexible, energetic, and enthusiastic
• Strong, positive demeanor with confidence to enforce standards and required criteria
• Ability to multitask and meet changing deadlines
• Must be self-directed and able to complete projects with limited supervision
• Experience with strategic sales variable compensation plans under various commission models
• Maintains firm client and staff confidentiality
• Strong working knowledge of Microsoft Office products, including Outlook, Excel, Word and PowerPoint

• Experience with data modeling, data mining, and/or data quality management
• Strong analytical data mindset, reports, and process
• Ability to manage multiple projects concurrently and drive initiatives cross-functionally
• 2-3 years of experience in Sales Operations, Revenue Operations, or similar fields

• Bachelor’s degree (or equivalent) from a 4-year university

Working Arrangements

This is an office-based position. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions / geographies including but not limited to EMEA, USA and APAC).

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

To ensure the efficient and effective execution of Informa Intelligence's Order-to-Cash and Order-to-Fulfilment business processes, evidenced by timeliness and accuracy in Informa Intelligence's invoicing and product delivery to customers, and in its sales reporting to commercial leadership and senior management. As part of Informa Intelligence's central Business Operations function the Sales Operations team acts as a service provider to the Informa Intelligence Verticals, ensuring the validity of sales contracts that are accepted by the business for revenue recognition and product fulfilment. In collaboration with Informa Intelligence's Client Services function and the Informa Group Shared Service Centres, the Sales Operations team ensures that the downstream order processes are executed and that any queries or changes are promptly and appropriately resolved. This will be achieved by:

Contribute fully to the objectives of your team and achieve the personal objectives set by your manager
Meet the required KPIs and ensure your activity beats standards and expectations

Continually improve your knowledge to ensure the best support can be offered

Lead by example in all forms of communication

Act as support for the Senior Sales Operations team when necessary

Key responsibilities & activities

Order to Cash and Process Management

Reviewing submitted sales orders against the business rules defined in the Business Intelligence Authority Framework, working with sales, legal and divisional management to ensure swift resolution of issues preventing valid revenue recognition,

Promptly processing non-sales-generated orders received through channels such as eCommerce and Agents such that billing and fulfilment is not inappropriately delayed,

Ensuring that post-order changes requested by customers or Informa Intelligence staff are appropriately and promptly reviewed, authorised and executed,

Working with Informa Shared Service Centres to ensure end-to-end continuity of the process, such that accuracy and timeliness SLAs are consistently achieved for customers,

Communication of changes to process and business rules,

Highlight any practices that are not aligned to the standard process and identify issues that affect the customer experience,

Provide support to Sales by completing Customer Due Diligence Forms, Supplier Forms and Questionnaires.

Providing support and guidance to Sales and Client Services on how to execute the processes within Informa Intelligence policies and systems.

Development and Coaching

Complete any required training on time relevant to the overall performance of your role.

Attend team meetings and 1:1 meetings to stay up to date with the business goals and performance.