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Sales operations specialist skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Frederik Beuk,
Joseph Hancock
Sales operations specialist example skills
Below we've compiled a list of the most critical sales operations specialist skills. We ranked the top skills for sales operations specialists based on the percentage of resumes they appeared on. For example, 11.5% of sales operations specialist resumes contained sales operations as a skill. Continue reading to find out what skills a sales operations specialist needs to be successful in the workplace.

15 sales operations specialist skills for your resume and career

1. Sales Operations

Here's how sales operations specialists use sales operations:
  • Traveled to various Manufacturing and Distribution facilities for off-site meetings involving projects related to the Sales Operations department.
  • Managed Sales Operations Assistant and Sales Operations Coordinator on daily departmental duties for Spirits Operations.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales operations specialists use crm:
  • Managed CRM software, worked with management to create effective measurement strategies, and supervisor of program inefficiencies.
  • Maintained Microsoft CRM & OTS databases, developed customer visits tracking report, provided marketing literature support.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales operations specialists use customer service:
  • Performed inventory management, including inventory review, forecasting and analysis of manufacturing schedule to insure customer service and inventory levels.
  • Developed database organization systems for products and orders -Provided daily customer service and monthly client/buyer communications through email and telephone.

4. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how sales operations specialists use salesforce:
  • Audited and executed contracts, banking documentation, in SalesForce to support creation of permanent client profile in PeopleSoft.
  • Managed and maintained SalesForce to implement and adjust as needed per sales team requirements.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales operations specialists use product knowledge:
  • Participated in pilot initiatives and product education classes to improve the customer experience and further product knowledge.
  • Strengthened customer relations by promoting communication and expanding product knowledge.

6. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how sales operations specialists use sales support:
  • Participated effectively in a variety of sales support activities with customers, vendors and affiliates.
  • Provided Senior Management support; generated presentations and sales support documentation.

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7. Work Ethic

Here's how sales operations specialists use work ethic:
  • Increased ability to persuasively communicate ideas with coworkers and demonstrated diligence and work ethic while completing projects.
  • Utilized interpersonal communication skills and professional work ethic to deliver high quality sales.

8. Excellent Interpersonal

Here's how sales operations specialists use excellent interpersonal:
  • Demonstrated excellent interpersonal skills combined with an intuitive and professional approach contributed to an above average conversion rate.
  • Established rapport and developed excellent interpersonal relationships with key thought leaders to best facilitate strategic product growth.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how sales operations specialists use data entry:
  • Handled data entry, enrollments, cancellations in Northeast database.
  • take in coming calls from dealers who need to place orders and buy supplies, data entry

10. Strong Analytical

Here's how sales operations specialists use strong analytical:
  • Demonstrate strong analytical and presentation skills by analyzing customer data and presenting to sales team.

11. Sales Process

Here's how sales operations specialists use sales process:
  • Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements and negotiation.
  • Improved several sales processes including championing a project to streamline manual order administration.

12. Sales Reps

Here's how sales operations specialists use sales reps:
  • Analyzed and reported performance metrics for 75-90 sales reps; daily, weekly, monthly, quarterly and year end numbers.
  • Traveled extensively as corporate liaison to over 50 sales reps and managers across 19 markets and three regions.

13. Resolution Support

Here's how sales operations specialists use resolution support:
  • Submit risk and emptoris cases and own escalation resolution Support updates to SFDC and provide reporting as needed.

14. SFDC

Here's how sales operations specialists use sfdc:
  • Verified incoming purchase order accuracy against SFDC opportunities.
  • Validated and updated SFDC opportunities data.

15. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how sales operations specialists use logistics:
  • Supported and assisted marketing managers and handled all logistics of travel arrangements and distribution of outgoing mail.
  • Acknowledged by senior management for dedication, professionalism and logistics excellence.
top-skills

What skills help Sales Operations Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What sales operations specialist skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a sales operations specialist stand out to employers?

Joseph HancockJoseph Hancock LinkedIn profile

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all sales operations specialists possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about sales operations specialist

List of sales operations specialist skills to add to your resume

Sales operations specialist skills

The most important skills for a sales operations specialist resume and required skills for a sales operations specialist to have include:

  • Sales Operations
  • CRM
  • Customer Service
  • Salesforce
  • Product Knowledge
  • Sales Support
  • Work Ethic
  • Excellent Interpersonal
  • Data Entry
  • Strong Analytical
  • Sales Process
  • Sales Reps
  • Resolution Support
  • SFDC
  • Logistics
  • Business Development
  • Sales Management
  • Americas
  • Data Analysis
  • Revenue Recognition
  • Order Processing
  • HR
  • Process Improvement
  • Order Entry
  • Account Management
  • Sales Reports
  • Sales Orders
  • Sales Associates
  • Opportunity Management
  • Sales Data
  • Inbound Calls
  • RFP
  • ERP
  • Data Integrity
  • Account Executives
  • Post Sales
  • Enterprise Sales
  • Operational Support
  • POS
  • Inventory Management
  • KPI
  • Trade Shows
  • Sales Floor
  • Lead Management
  • Sales Strategies
  • Pardot
  • Customer Accounts
  • Customer Orders
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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