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Top 50 Sales Operations Specialist Skills

Below we've compiled a list of the most important skills for a Sales Operations Specialist. We ranked the top skills based on the percentage of Sales Operations Specialist resumes they appeared on. For example, 15.4% of Sales Operations Specialist resumes contained Customer Service as a skill. Let's find out what skills a Sales Operations Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Sales Operations Specialist:

1. Customer Service

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high Demand
Here's how Customer Service is used in Sales Operations Specialist jobs:
  • Attended cross-functional meetings and represent Customer Service team s interests and responsibilities; acting as customer advocate in appropriate forums.
  • Provide excellent customer service and satisfying customer needs.
  • Investigated and researched escalated customer service inquiries.
  • Provided customers with exceptional customer service.
  • Manage customer service & manufacturing staff to implement new LEAN manufacturing system, which reduced expenses, and increase delivery times.
  • Provided customer Service on an out based phone system, Was top in sales, used computer and head set.
  • Take and deliver customer orders, while consistently demonstrating high levels of customer service.
  • Implemented the processing procedures through Sales Reps, Finance, Marketing and Customer Service.
  • Maintained a high level of success through strong customer relationship building and customer service.
  • Provide exceptional customer service to our guests in the store and on the phone.
  • Visit job sites to monitor quality control and conduct customer service as requested.
  • Unload trucks in the morning and work customer service and apparel inventory
  • Received Star Award for leading 2010 Card Customer Service integration project.
  • Assisted with special projects for both Sales and Customer Service Departments.
  • Operate check out center while providing outstanding customer service.
  • Assured high levels of customer service and staff training.
  • Promoted personalized customer service for 7 biggest clients.
  • Retail Sales & Customer Service Forklift Operation.
  • Provided superior customer service though all medias.
  • Supported sales and customer service staff with pre & post sales activities (i.e.

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2. Product Knowledge

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high Demand
Here's how Product Knowledge is used in Sales Operations Specialist jobs:
  • Participated in pilot initiatives and product education classes to improve the customer experience and further product knowledge.
  • Strengthened customer relations by promoting communication and expanding product knowledge.
  • Shared product knowledge with customers while making personal recommendations.
  • Provide exemplary customer service utilizing extensive product knowledge.
  • Achieved recommendable level product knowledge.
  • Developed training programs for new employees to understand and strengthen product knowledge, sales strategies, and customer relationships.
  • Facilitated the sale of Apple products through supreme product knowledge and brand culture personification.
  • Worked closely with various departments to gain product knowledge to better inform customers.
  • Give product knowledge to customers with questions or concerns regarding future purchases.
  • Provide excellent product knowledge in a fast pace / retail situation.
  • Support EMM Sales Reps with Odyssey product knowledge and quotation.
  • Develop education programs on sales tactics and product knowledge results.
  • Designed and led customer product knowledge training.
  • Schedule services and deliveries Retain ample product knowledge Deliver awesome customer service and assist clientele with all issues and/or inquiries.

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3. Sales Goals

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high Demand
Here's how Sales Goals is used in Sales Operations Specialist jobs:
  • Delivered detailed and accurate forecast and pipeline data and analyses that ensured business efficiency and supported attainment of sales goals.
  • Worked directly with Senior Leadership to identify areas of opportunity and operational strategies to accomplish sales goals.
  • Work closely with marketing team to solicit, sell and confirm group business required to meet budgeted sales goals.
  • Contributed to team success by exceeding sales goals for over-the-phone transactions by 5% over the previous year's sales
  • Shared overall responsibility for setting, monitoring, and driving sales goals set by the strategic sales plan.
  • Achieved and exceeded individual and vendor line sales goals, event sales goals, and department sales goals.
  • Develop strategies and promotions by enticing customers with special pricing to move merchandise and meet sales goals.
  • Worked autonomously and collaborated with site team to reach sales goals set for North Bay region.
  • Worked closely with the banking Manager to continually improve performance and reach center sales goals.
  • Exceeded sales goals and became the highest revenue producing territory in the Southeast Region.
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
  • Meet weekly sales goals, and closed and balance the registers each night.
  • Provided assistance in the development of marketing initiatives to achieve regional sales goals.
  • Developed relationships with vendors to procure marketing revenue for strategic sales goals.
  • Assisted Sales Directors in achieving sales goals through marketing and sales completion.
  • Achieve sales goals; work together with internal sales team.
  • Negotiate pricing as part of meeting sales goals.
  • Meet and exceeded set sales goals.
  • Exceeded sales goals by 12% last quarter of 2015
  • Reviewed teller work for accuracy Coaching tellers in regards to performance so they may achieving sales goals.

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1 Sales Goals Jobs

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4. Sales Operations

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high Demand
Here's how Sales Operations is used in Sales Operations Specialist jobs:
  • Provided support for the services sales operations group by driving the implementation of order reporting for sales crediting and fiscal reporting.
  • Support and consult multiple internal departments including; sales, sales operations, alliances, marketing, finance and development.
  • Managed sales operations process including reviewing contracts for accuracy, compliance with terms and conditions, and revenue recognition.
  • Supported sales leaders in the development and implementation of a comprehensive sales strategy for Global Sales Operations.
  • Supported in all aspects of sales operations for the VTV CE group in a fast pace environment.
  • Ensured Sales preparedness for deployment coordinating with Regional Sales, Training, and Sales Operations teams.
  • Handled special projects for the Sales Operations Specialist team, example daily reports.
  • Assumed the responsibilities of the Sales Operations Manager in his absence.
  • Performed budgeting, planning, and analysis activities for sales operations.
  • Provided support for Sales Operations, Accounting, and Finance departments.
  • Perform broad activities in support of Sales Operations.
  • Report to the Manager of Sales Operations.
  • Managed a portfolio of sales operations tools.
  • Provide support for sales Operations Department.
  • Reported to Director of Sales Operations.
  • Led intradepartmental meetings between customer service, marketing and sales operations.
  • Trained management and entire sales operations department on the layout and use of Share Point portal.
  • Provide coaching and training to other sales operations specialists.
  • Mantained Sales Operations for the world-wide distribution channel.
  • managed sales operations daily communication with customers handeled customer inquires iniated truck maintence program

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88 Sales Operations Jobs

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5. Salesforce

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high Demand
Here's how Salesforce is used in Sales Operations Specialist jobs:
  • Migrated from Sugar to SalesForce CRM and implemented DocuSign.
  • Directed SSR Database project which included excel automated Consortia amending/ renewing and integration between Business Objects and Salesforce.com.
  • Ensured data quality in Salesforce.com, SAP and other internal systems that support sales, inventory, and financial management.
  • Authored training materials, conducted hands-on training classes, and provided coaching to increase user adoption of Salesforce CRM.
  • Supported sales teams by managing and processing sales opportunities from 2 national call centers via Salesforce.
  • Verified all rate changes using a custom Salesforce object to submit to billing team monthly.
  • Performed daily, weekly, & monthly account management and maintenance using Salesforce.com.
  • Reported to Senior Traffic Coordinator and collaborated closely with a salesforce of 75.
  • Used Salesforce to keep track of all leads, opportunities and customer status.
  • Enter merchant data into our database via various systems including Salesforce.
  • Offer Salesforce training and support to Account and Sales Managers.
  • Created Salesforce object to track projects by priority.
  • Reconcile Oracle reports to Salesforce monthly.
  • Reconciled the Sales Order in SAP with the MVPA (MOTOR VEHICLE PURCHASE AGREEMENT) Final document in Salesforce.com.
  • Manage several complex Salesforce migration projects which include setting timelines, leading meetings and providing technical expertise.
  • Identified tools impacted and gathered business requirements on necessary changes (Salesforce, Sales Portal, Compensation tools, CSG/Amdocs).
  • Perform data administration in Salesforce and Microsoft Dynamics AX data clean-up, territory changes, account owner changes and updates.
  • Assist a 30+ sales team's workflow aligned with sales & marketing processes through Salesforce & Transaction Reporting System.
  • Generate ad hoc reports in Salesforce and manipulate them in Excel to assist our sales managers.
  • Manage key business processes such as salesforce administration and helpdesk triage.

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6. CRM

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high Demand
Here's how CRM is used in Sales Operations Specialist jobs:
  • Lead effort to redesign Microsoft CRM functionality and increase utilization.
  • Create quotes, opportunities and other documents using Microsoft CRM in order to support the sales staff in reaching sales goals.
  • Managed CRM software, worked with management to create effective measurement strategies, and supervisor of program inefficiencies.
  • Maintained Microsoft CRM & OTS databases, developed customer visits tracking report, provided marketing literature support.
  • Participated in the evaluation, selection and implementation of a CRM system (e-Synergy).
  • Process paid and FOC sample requests and create deliveries for available samples in CRM system.
  • Trouble-shoot user issues as an Oracle CRM OnDemand and AgencyPortal/Web Center Subject Matter Expert.
  • Mentor and coach former Sales Administrator as CRM and Report Writer lead.
  • Managed employee access, permissions and rule sets for CRM usage.
  • Maintained CRM database to ensure all information was up-to-date.
  • Manage implementation of new CRM system.
  • Generate quotes in SAP CRM.
  • Worked closely with the sales and marketing business partners to lead and develop scalable solution to all to CRM projects.
  • Created reports, dashboards and a reporting structure within our CRM tool, salesforce.com, used by the entire organization.
  • Maintained and updated the inside sales program for the company (Soffront CRM)
  • Create custom features and integrations using Google Scripts and CRM API.
  • Trained new-hire sales personnel in the use of Gartner's Siebel-based CRM tool (Client Connect).
  • Utilize databases and continue to improve and organize CRM( Salesforce.com) capabilities.
  • Used the company's CRM (Symix/Syteline) on a daily basis.
  • Trained Maximo employees on the CRM Siebel tool.

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11 CRM Jobs

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7. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Sales Operations Specialist jobs:
  • Create custom Action Plans to address each retail store's specific needs including monthly follow ups to ensure compliance.
  • Worked on multiple Product development projects and followed up with overseas factories to ensure compliance and transparency.
  • Created processes to ensure compliance with laws, regulations, Merck policies and Corporate Integrity Agreement.
  • Analyze purchase orders to ensure compliance to sales goals and corporate policies.
  • Review quote to ensure compliance prior to putting it online.
  • Input and report on regional budgets to ensure compliance.

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8. Data Entry

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high Demand
Here's how Data Entry is used in Sales Operations Specialist jobs:
  • Support physical inventory of warehouse data entry.
  • Learned how to work in the billing department taking billing calls, creating invoices, and data entry.
  • Handled data entry, enrollments, cancellations in Northeast database.
  • take in coming calls from dealers who need to place orders and buy supplies, data entry

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2 Data Entry Jobs

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9. New Accounts

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high Demand
Here's how New Accounts is used in Sales Operations Specialist jobs:
  • Generated new accounts while maintaining current client relations for a national freight forwarder/customs broker.
  • Implemented new accounts, negotiated renewals on existing accounts, directed customer transitions into new products, and conducted employee meetings.
  • Created effective selling strategies to develop new accounts and better service existing accounts.
  • Established new accounts and created lasting relationships for Sara Lee Food Service.
  • Prepare and Process new accounts for Underwriting, Assist Broker Account executives.
  • Achieved an average of 35-55 new accounts per month successfully boarded.
  • Provided support to Outside Sales Representative to obtain new accounts.
  • Created new revenue streams through new accounts & weekend hours.
  • Target potential new accounts in Alabama and South Georgia.
  • Managed 30 major accounts and captured 10 new accounts.
  • Manage existing accounts and develop relationships with new accounts.
  • Create new accounts and maintain updated records.
  • Set up new accounts and management.
  • Secured new accounts to increase sales.
  • Set up all New Accounts.
  • Managed product purchasing from 250 separate manufacturers Set up new accounts, established customer credit, and set up payment methods.
  • Develop and coach staff to meet service and sales objectives - Implement sales goals and seek new accounts.
  • On-boarded new accounts by training key account players on all aspects of Networkfleet's process and procedures.
  • Transferred interaccount funds, reconciled monthly account statementsand opened new accounts.

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10. Logistics

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high Demand
Here's how Logistics is used in Sales Operations Specialist jobs:
  • Supported and assisted marketing managers and handled all logistics of travel arrangements and distribution of outgoing mail.
  • Combine leadership and management skills to maximize assets in logistics planning and execution - quickly resolve issues that hinder progress.
  • Coordinate Logistics for all domestic and international orders, including shipping, and Import/Export documentation and compliance.
  • Manage all third party logistics/distribution order flow, returns, stocking, bid pricing, and reporting.
  • Posted appropriate ASN files for proper receipt of goods onto the ALFTP website (Shipping/Production/Logistics File).
  • Work with exhibition companies and vendors for booth logistics; layout, electrical and labor requirements.
  • Founded in 1932 NFI has grown into one of the top logistics companies in North America
  • Managed day to day operations, logistics and sales of large construction equipment rental branch.
  • Worked with internal cross-functional teams (accounting, logistics, warehouse, etc.)
  • Resolved order status and logistics issues by communicating with customers and the sales team.
  • Managed construction / landscape crew members, produced route schedules and all logistics.
  • Handled the program logistics for incentive travelers numbering from 50 - 3,800.
  • Organized and planned logistics for roadshows/conferences to market Asian companies to clients.
  • Assisted in managing logistics to ensure proper supply and demand flow.
  • Supervised the shipping, receiving and logistics departments.
  • Manage current projects and logistics.
  • Managed OEM hub inventory and resolved abnormal issues and internal documents/files required for logistics-related operation.
  • Managed the logistics for all worldwide enablement programs executed.
  • Conducted phone sales with all customers that contacted the office, selling additional services thru logistics problem solving.
  • Establish relationships with outside vendors to streamline tradeshow setup, delivery, and logistics.

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1 Logistics Jobs

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11. Phone Calls

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high Demand
Here's how Phone Calls is used in Sales Operations Specialist jobs:
  • Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Answered all store in-bound phone calls and efficiently handled them directly, and appropriately routed them to the correct department.
  • Provided customer support by answering incoming phone calls, problem solved to ensure customer satisfaction, entered orders.
  • Handled customers inquiries via telephone Handled in-bound phone calls and routed them to the correct department.
  • Answered inbound phone calls; placed customer service orders in computer database for packaging and shipping
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Answered all incoming phone calls and answered general and product questions.
  • Monitored Homeowner Service requests via phone calls, mail or email.
  • Assist customers by routing telephone calls to appropriate departments.
  • Answered inbound phone calls and completed sales via telephone.
  • Placed telephone calls or arrange conference calls as instructed.
  • Answered roughly upwards of 200 phone calls a day.
  • Performed other administrative duties in between phone calls.
  • Handled inbound and out bound phone calls.
  • Answered all incoming phone calls.
  • Answer the phone calls Pick online orders off the floor
  • Answer all incoming phone calls to the store Set and Track sales goals Organized team building exercises
  • Answered phone calls Answered questions about product Took orders over the phone Customer service
  • Screen all phone calls Manage and distributed leads Maintain all emails Oversee daily office activities Compile all reporting data

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12. Sales Reps

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high Demand
Here's how Sales Reps is used in Sales Operations Specialist jobs:
  • Analyzed and reported performance metrics for 75-90 sales reps; daily, weekly, monthly, quarterly and year end numbers.
  • Traveled extensively as corporate liaison to over 50 sales reps and managers across 19 markets and three regions.
  • Provided assistance to external and internal customers seeking opportunity for generating new Revenue for IGS Sales Reps.
  • Provide guidance to Field Sales including Area Managers, Sales Reps, with regard to pricing decisions.
  • Generated leads for sales reps by cold calling, mailing campaigns and qualifying incoming leads.
  • Assisted sales reps in establishing pilot and demo accounts to present to potential clients.
  • Manage sales team of six sales reps while maintaining a sales territory.
  • Trained sales reps on company, CRM system and contract processes.
  • Place orders for sales reps and replenishment orders when needed.
  • Provide top level support to Sales Reps, Dealers.
  • Build and customize reports and dashboards for Sales Reps.
  • Assign Sales Reps regional territories and named accounts.
  • Support Sales Reps and Sales Territories.
  • Generated new templates for sales reps to generate weekly and monthly reports to includes presentations for there pipelines.
  • Tailored ad-hoc reports enabling sales reps and managers to view specific territory details and performance metrics with clarity.
  • Provided support to internal sales team Process orders as they came in via sales reps and web store.
  • Supported women's health salesforce of 120 sales reps within 12 regions, and 20+ internal personnel.
  • Awarded Best Customer Service by Terminal Manager President of the Moundbuilders Traffic Club, for all area Trucking Companies and Sales Reps

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1 Sales Reps Jobs

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13. Sales Floor

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high Demand
Here's how Sales Floor is used in Sales Operations Specialist jobs:
  • Assist customers on the sales floor with their needs, including internet sign ups, repairs, and general invoices.
  • Assist sales associates with successful sales closure, respond to customer needs and provide excellent sales floor leadership.
  • Retrieved merchandise from the sales floor to hold for customers and maintained the hold area.
  • Insured proper staffing on sales floor and determine staffing levels for promotional and peak periods.
  • Make signs for the new products that have being transported to the sales floor.
  • Supervised theft prevention team, monitoring the store on and off the sales floor.
  • Act as an effective liaison between the customer, sales floor, and managers.
  • Committed to a team approach by assisting on the sales floor as needed.
  • Stocked and restocked inventory Reorganized the sales floor to meet company demands.
  • Work the sales floor Zoning, and doing pulls to replenish merchandise.
  • Project Management Completed daily actions, while also maintaining sales floor.
  • Cashier, sales floor assisting customer's cleaning and hanging clothes.
  • Scanned and priced all sales floor merchandise.
  • Restock and replenish sales floor with merchandise.
  • Developed sales floor setup preventing shop lifting.
  • Keep sales floor clean and organized.
  • Prepared merchandise for sales floor.
  • Used multitasking to operate multiple company systems Assisted with Customer Service and Sales Floor duties and provided backup when needed.
  • Store Operator for the entire store Sales floor experience.
  • Maintained stock on sales floor Cashier

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14. Sales Process

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high Demand
Here's how Sales Process is used in Sales Operations Specialist jobs:
  • Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements and negotiation.
  • Improved several sales processes including championing a project to streamline manual order administration.
  • Developed and implemented sales process and sales performance improvement initiatives.
  • Provided internal service to Account Executives and Account Managers to ensure and sustain broker and client satisfaction throughout the sales process.
  • Worked directly with sales and channel sales executives to facilitate complex orders, customer relationships and supporting the sales processes.
  • Managed the sales process from receiving the purchase order to shipping off the docks to making sure delivered to customer.
  • Conduct weekly sales team meetings as a training and communication resource for sales consultants on sales processes and initiatives.
  • Build interactive spreadsheets which assist with Sales processes and link our support group to contracts, entitlements and billing.
  • Developed the complete Sales and Operational Plan, which included step-by-step sales process and the step-by-step operations process.
  • Engage with Sales Operations Manager to gather information needed to integrate new business and establish sales process.
  • Streamlined sales process reducing cycle time from 6 months to 3 weeks yielding $500K profit.
  • Evaluate sales processes, programs, and systems to minimize costs and improve customer satisfaction.
  • Manage overall sales process, set appropriate metrics for sales funnel management.
  • Facilitated sales process by coordinating with industrial sales reps and deal hub.
  • Research and identify opportunities for improvements in the sales process.
  • Streamlined operations by documentating global sales process resulting in improved sales forecasting.
  • Core responsibilities are integration of sales staff, operations, and data of acquired companies with Symantec sales process and tools.
  • Managed several accounts in the Metroplex that involved the full sales process from cold calling to implementation of hardware and software.
  • Gained a strong grasp of sales data and analytics of data to address the improvement of the sales process.
  • Updated sales tracking systems with case information during presales process as defined.

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11 Sales Process Jobs

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15. Sales Support

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Here's how Sales Support is used in Sales Operations Specialist jobs:
  • Provided Senior Management support; generated presentations and sales support documentation.
  • Developed and maintain SharePoint site used to track sales support issues resulting in improved metrics and enhanced adoption of sales tools.
  • Directed the creation / development and deployment for ongoing operations of numerous sales support, automation, and results applications.
  • Provided administrative and sales support to CEO, CTO, and six sales managers during start-up of regional sales office.
  • Supplied sales support to a field sales force of 15 sales reps for a national durable medical equipment company.
  • Executed national running, badminton and table tennis trade expos and provided sales support and customer service.
  • Provide Sales Support to Sales and Scholarly Research personnel in North America, Latin America and Europe.
  • Provided direct sales support to both accounts and end-clients in a variety of high pressure environments.
  • Provided inside sales support to representatives in NJ, NY, PA, and DE.
  • Provide sales support to the national sales team of 22 representatives and 14 Application Specialists.
  • Worked with multiple departments involved in sales support life cycle to ensure customer satisfaction.
  • Coordinated daily and weekly tasks of each Sales Support Executives.
  • Provide sales support and prepare weekly Sales Ops activity reports.
  • Received 2008 Q2 Excellence in Sales Support Award
  • Provided sales support to key leadership roles.
  • Provide sales support for assigned region.
  • Provide new business sales support for functions related to new business/pre-sales activity.
  • Provided sales support for up to 1200 sales representatives including 105 supervisor and managers covering all 50 states and 8 regions.
  • Provided administrative/pre sales support as well as post sales customer service.
  • Provided pre-sales and post-sales support to customers and sales team.

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16. Customer Relations

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Here's how Customer Relations is used in Sales Operations Specialist jobs:
  • Created and maintained customer relations with walk-in customers and multiple contractors and installers.
  • Developed excellent customer relationships that resulted in a reduction in customer complaints.
  • Demonstrated excellent problem solving skills throughout demanding and ever-changing customer relations.
  • Assisted Account Executives with developing, maintaining and improving customer relationships.
  • Created promotions, maintained excellent customer relations, and increased profitability.
  • Process financing applications and handle customer relationships.
  • Maintained friendly and effective Customer Relations.
  • Operated sales while enhancing customer relations.
  • Resolved production and inventory issues between sales and customer relations staff.
  • Assisted with on-site sales calls to strengthen customer relationships.
  • Recognized by management as a leader in sales conversions from identifying opportunities for upselling through customer relations.
  • Managed advanced exchange program to include customer relationship, level 3 escalations, and all SLA's.
  • Maintain a solid based customer relationship * By selling vegetables and fruits to the local public
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Trained highly skilled sales specialists Increased Sales first month of employment Maintained customer relations

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17. Account Management

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Here's how Account Management is used in Sales Operations Specialist jobs:
  • Talented results-driven professional offering an extensive background in the area of Logistical Operations, Transportation and Account Management /Customer Service.
  • Track record of delivering complex presentations and providing account management services.
  • Focused on whole account management and exceptional customer service.
  • Supported customer service and account management with technical expertise.
  • Establish consistent reporting for opportunity pipeline, revenue forecasting, and account management metrics as well as sales performance vs. goals.
  • Account Management of City, State, Federal Government and Enterprise customers including the daily operational activities.
  • Qualify inquiries about products/distribution Assist sales team with quotes, contracts and account management.
  • Assist managers with logistics, paperwork, inventory and customer account management.
  • Specialize in all facets of corporate account management.
  • Assisted Sales Associates with quoting and account management.
  • Developed and executed an effective Business-to-Business phone pitch Assisted in day-to-day website operations and account management of over 200 clients.
  • Streamlined direct channel operations by establishing simple processes for territory assignment, account management and collections
  • Applied ten years of sales and customer service experience in a healthcare account management, and customer support environment.
  • Create workflows, and train sales, account management, and marketing teams.
  • Account management with retail grocery, wholesalers, distributors, and foodservice customers.
  • Reconciled all deals for finance, concentrating on multi-year deals for Account Management.

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18. ERP

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Here's how ERP is used in Sales Operations Specialist jobs:
  • Developed c-suite-level client relationships and managed resulting enterprise-level partnerships
  • Leveraged exceptional interpersonal skills to foster and maintain lasting client relationships.
  • Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills.
  • Key contributor in state-of-the-art ERP system implementation.
  • Support other area online Enterprise/Business initiatives.
  • Manage planning parameters in ERP via the item master (lead times, min/max, safety stock, pay terms).
  • Administered reporting functions like price clearance, stock status, invoice generation and billing using BAAN ERP software.
  • Acted as point person in department for Microsoft AX (ERP system) upgrade and testing.
  • Served as liaison for Business clients for Apple's financial services for enterprise leases and sales.
  • Served as department lead for Sales Operations in the implementation of the new SAP ERP system.
  • Provide active assistance for Enterprise, Commercial, and Public Sector sales and operations teams.
  • Created daily reports for individual managers throughout the company using MS Excel and PowerPoint.
  • Pulled sales reports and adjusted them accordingly via Excel or PowerPoint when necessary.
  • Led workshops and technical work sessions to create enterprise disaster recovery solutions.
  • Implemented a national account penetration plan for enterprise and government sales.
  • Follow up ERP program against actual activities.
  • Utilize company enterprise database program for sales, purchasing and invoicing functions- Navision Dynamics.
  • Provided accurate information in Anditel SISINFO-ERP.
  • Construct departmental workflows in Visio and PowerPoint documenting the Sales division's relationship with its supporting departments.
  • Trained Sales staff on use of ERP, Oracle, and new SOPs, QPs, and QPFs.

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19. Daily Operations

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Here's how Daily Operations is used in Sales Operations Specialist jobs:
  • Conducted daily operations and marketing of high end specialized carpet cleaning company.
  • Manage the daily operations as well as growth of top tier accounts with the top salesman in Chicago office.
  • Managed daily operations across three North Carolina sales territories; Wilmington, Raleigh, and Greensboro.
  • Renegotiated payment terms with dozens of frustrated customers from staff issues that arise from daily operations.
  • Assisted the owner in the start-up and daily operations of this wholesale plumbing supply company.
  • Established and managed all daily operations of a small oil & gas exploration company.
  • Organized daily operations, inventory inspection, stock, and visual merchandising.
  • Lead the daily operations of the branch and manage client issues.
  • Manage daily operations for staff of 10 drivers.
  • Managed Sales-Oversaw the daily operations of 10 employees Customer Service.

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20. Inventory Control

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Here's how Inventory Control is used in Sales Operations Specialist jobs:
  • Maintain paperwork for inventory control, including daily inventory counts and managing daily shipments.
  • Provide operational support to management in inventory control for daily and seasonal sales.
  • Maintained all office operations as well as performed inventory control and ordering.
  • Handled inventory control and special selection of merchandise.
  • Created ordering and inventory control system
  • Managed inventory control for stockrooms.
  • Increased sales 20%; decreased labor cost by 25%, implemented inventory control measures reducing inventory cost 30%.
  • Controlled all facets of parts inventory control, sales and coordinated with service department.
  • Perform purchasing, receiving, inventory control, loss prevention, and merchandising.
  • Set up computer files for proper inventory control and form usage.
  • Inventory Control, monitoring day to day Operations of location.
  • Order entry in an inventory control program.
  • Oversee procurement operations, inventory control strategies, employee training, and supply and demand operations.
  • Warehouse * Music Retail Sales, Inventory Control, Theft Prevention, Warehouse Manager
  • Handled Inventory Control.Worked with FIFO and Cycle Counting.

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21. Customer Base

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Here's how Customer Base is used in Sales Operations Specialist jobs:
  • Generated customer base of privately-owned restaurants throughout Northern Ohio.
  • Implemented ERP system to be used for Sales orders, Purchase orders, Invoicing, Estimates and Customer based information.
  • Presented Multiple Manufacturer Lines to various accounts with sales growth and penetration at 80% of Customer base.
  • Created strategies and promotions to grow customer base which resulted in a 28% increase in monthly sales.
  • Complete a variety of spreadsheets, forms for internal purposes as well as customer based forms.
  • Maintain key customer relationships and develop and implement strategies for expanding the company's customer base.
  • Increased residual Landscape maintenance contracts with new customer base and current client enhancement packages.
  • Reduced overhead expense by 60%, and grew customer base 1,500%.
  • Ensured proactive and effective communication with all departments that impact the customer base.
  • Developed loyal customer base and increased sales volume through personal attention to customers.
  • Communicated with a wide customer base across the United States and Internationally.
  • Utilized professional networks and cold called potential customers to form customer base.
  • Diversified customer base to keep sales steady and profitable.
  • Keep her customer based constantly active and attended.
  • Recruited solid customer base through aggressive sales efforts.
  • Inventory management (internal and customer based).
  • Direct logistical support between manufacturer, reseller, and end-user customer base.
  • Developed and administrated training material for new employees Increased customer base by 50% in a year.

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22. POS

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Here's how POS is used in Sales Operations Specialist jobs:
  • Established and maintained weekly and monthly repositories for all operational documents, reporting, and analysis.
  • Created and updated monthly statistical reports (shipment vs POS on Excel spread sheets) to the executives.
  • Negotiated vendor pricing and estimated the costs of hardware, required logistics and technical services for all proposals.
  • Support the Regional Manager and Account Managers in creating, completing and mailing proposals and service agreements.
  • Worked with Sales Engineer and Sales Executives to prepare Requests for Proposals for big dollar deals.
  • Estimated, priced, and presented IT infrastructure and services proposals to U.S. Government customers.
  • Generated approximately $1,000,000 through winning more than 50 monthly proposals for educational workshops.
  • Completed PGI (Post Goods Issue) process in SAP for revenue recognition.
  • Evaluated and provided recommendations to leadership to bid or no-bid requests for proposal.
  • Prepare and distribute pricing proposals and contracts to customers and sales directors.
  • Developed new training material for all new hires in Sales Operator position.
  • Created final sales proposals for clients and tracked progress for follow-up.
  • Assist with all inquiries from agencies and maintain relationships post installation.
  • Update special log with orders and quotes for tracking purposes.
  • Create and manage effective online job postings.
  • Manage the post sale customer relationship.
  • Identify customer needs and identify financial products and services Contribute to a positive team environment, team work and coaching.
  • Work closing with Pre-sales, Post-Sales and Engineer to ensure Customer s needs were met.
  • Benchmarked best practices regarding incentive programs and post incentive results.
  • Initiated process education, pre and post sales support including risk assessment and support throughout customer lifecycle.

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23. Trade Shows

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Here's how Trade Shows is used in Sales Operations Specialist jobs:
  • Participated in weekly trade shows selling computer hardware and peripherals.
  • Represented The Reynolds and Reynolds Company at regional and national trade shows, promoting pioneering solutions to target audience.
  • Provide support to the marketing and partner teams for trade shows and other activities that involve the sales team
  • Promote new products and increase client interface by working trade shows and delivering effective presentations as needed.
  • Coordinate all aspects related to Latin America trade shows and field product demonstrations at customers' locations.
  • Provide input and support preparation and mailing of marketing campaigns; support trade shows (PackExpo).
  • Organized and supported partners' events and joint activities in trade shows and industry events.
  • Coordinate trade shows with sales, marketing, implementation, and other departments.
  • Invented a three-stage system for product messaging at trade shows and outbound calls.
  • Represented and marketed the firm and product lines at industry trade shows.
  • Participated in trade shows to promote products and generate new customers.
  • Broadened the company s exposure through participation in trade shows.
  • Expanded National gross sales with product lines at Trade Shows.
  • Attend trade shows and create lead generation resulting in sales.
  • Partner with vendor resources through mini-market trade shows & events.
  • Identify sales opportunities at trade shows and industry events.
  • Oversee all set-up and arrangements of company trade shows.
  • Attended trade shows to promote brand awareness.
  • Coordinated and participated in trade shows.
  • Planned and worked trade shows, offsite meetings and retail surge coverage.

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24. Business Development

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Here's how Business Development is used in Sales Operations Specialist jobs:
  • Coordinate cross-functional communication between Business Development team, Account Management and Support Delivery team to capture key account metrics/KPI.
  • Supported and maximized the effectiveness of the business development team by reviewing and improving processes and implementing them.
  • Support existing customer relationships to allow the Field Sales organization to pursue business development opportunities.
  • Maintained accounts and foster collaboration between Business Development Representatives and Client Partners.
  • Coordinated facility tours to support business development and customer retention.
  • Serve as Business Development liaison to the Finance, Regulatory, and Marketing departments.
  • Provide guidance and support to Business Development team on a variety of Go-to-market topics.
  • Download industry news and distribute to the Business Development team as leads.
  • Managed the day-to-day operations of SPADAC's business development team.
  • Focused on strategic business development and marketing including trade shows and multi-level retail opportunities.
  • branch office in Warsaw, Poland; I was hired to lead the business development function in Poland.
  • Monitor the email inboxes of the Marketing, Sales, Client Relations, and Business Development teams.
  • Support 5 Business Development Manager and 4 Sales Representative which is over 150 clients.
  • Identify means of improving services and quality to customers, to encourage business development.

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1 Business Development Jobs

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25. Purchase Orders

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Here's how Purchase Orders is used in Sales Operations Specialist jobs:
  • Generated purchase orders to create adequate product inventory per project specifications.
  • Managed all quotes, purchase orders and processing for sales from Maine to Miami with primary focus on the Northeast.
  • Review customer purchase orders for accurate pricing, special requirements, compliance with terms and conditions, and shipping/delivery directives.
  • Handled all supplier invoices, purchase orders, inventory ordering, and process all local bills to be paid.
  • Handle a variety of different finance-related tasks including, wire transfers, purchase orders and credit card authorizations.
  • Worked with Finance to ensure the customer was paying on-time and purchase orders were correct.
  • Answered sales calls, entered customer information on computer for gas slips and purchase orders.
  • Reconciled purchase orders to customer quote/order, contract terms, and non-standard approvals.
  • Prepared purchase orders for trade show related events using ERP system.
  • Executed customer software purchases; produced invoices and purchase orders.
  • Verified customer info via Outlook and booked purchase orders.
  • Entered and processed purchase orders for assigned accounts.
  • Led reconciliation of outstanding client purchase orders.
  • Completed purchase orders and customer invoices.
  • Prepared purchase orders and expense reports.
  • Selected Achievements: Created over 1,200 purchase orders covering 30+ engineered brands valued at $3.5M in material.
  • Placed purchase orders and sales orders on the Pios Mainframe System or Oracle Store as appropriate.
  • Processed distributor & special partner purchase orders that were submitted via efax or outlook email.
  • Processed purchase orders in two business operating systems (SFDC and Macola).
  • Triaged purchase orders for Finance Department approval.

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1 Purchase Orders Jobs

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26. New Clients

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Here's how New Clients is used in Sales Operations Specialist jobs:
  • Prospected new clients while managing existing relationships between clients, internal management and third-party transportation providers.
  • Set meetings with new clients, ran references, and improved relations with current clients.
  • Developed and implemented new software programs, processes and sales improvement strategies with new clients.
  • Perform Like to Like Analysis relating to new Clients for financial comparison.
  • Originated sales with new clients and increased sales with existing clients.
  • Obtained new clients and retain current clients Developed relationship with staff and clients Worked with subcontractors and supply vendors
  • Installed hardware and trained new clients on software platform and how it will address their business needs Copywriter

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27. Order Processing

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Here's how Order Processing is used in Sales Operations Specialist jobs:
  • Ensured efficient operation and timely completion of order processing and product delivery.
  • Defined, and implemented order processing procedures to establish fulfillment guidelines.
  • Provided support for sales operations through management of order processing.
  • Garnered relationships with back office associates to assist with order processing
  • Improved operational efficiency, creating more than 18 visual templates for order processing and updating data on a regular basis.
  • Key liaison between US and India order processing team to provide mentoring and cross-training in the order management process.
  • Modernized existing paper/fax based order processing system with digital file sharing and quote follow up system.
  • Supported the sales team with problem solving and order processing to meet and exceed sales goals.
  • Oversee the order processing from order receipt to product delivery for all Prestige Beauty Group accounts.
  • Work closely with Mid-Market Sales team to ensure prompt precise order processing and account support.
  • Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
  • Confirm credit card transactions, related order processing and revenue allocation.
  • Facilitate EDI orders for on-time order processing and ship confirmation.
  • Integrated order processing for an acquired company of SanDisk Supported distribution partners & OEM direct customers from order to delivery
  • Manage order processing and inventory allocation for all of Ariat's new and existing retail locations.
  • Lead and participated in multiple Kaizen events to identify pain points for the Order Processing team.
  • Managed commercial sales operations group comprised of sales engineering, program/project management, building access, order processing and quality assurance.

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28. Internal Departments

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Here's how Internal Departments is used in Sales Operations Specialist jobs:
  • Developed strategic relationships with internal departments and key personnel to ensure consistent collaboration on joint projects.
  • Acted as liaison between Field Sales team and internal departments within Sprint.
  • Create projects, SOPs, and process improvements that affect Sales Operations and many other internal departments.

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29. Sales Management

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Here's how Sales Management is used in Sales Operations Specialist jobs:
  • Provided administrative and operational assistance to Director of Sales, Sales Management Team and Regional Marketing Managers.
  • Developed and implemented Compliance Training for all Sales Representatives and Sales Management.
  • Worked with Sales Management, Marketing Operations and Regional Marketing to define processes and procedures related to the Sales Development role.
  • Managed daily communications with insurance companies, sales management teams in multiple states, doctors' offices, and patients.
  • Communicated daily with Account Executives, Sales Management and IT specialists to ensure a high level of customer satisfaction.
  • Delivered accurate and timely sales reports to the Field Force and to Sales Management.
  • Maintained and provided actual versus plan reporting for various levels of sales management.
  • Compiled and submitted audit reports/corrective action plans to Sales Force and Sales Management.
  • Develop new initiatives to improve processes and efficiency for sales management and staff.
  • Work with Sales Management to create and maintain territories and sales compensation plans.
  • Mentored Sales Management team for all divisions.
  • Managed rollout of new global sales management tools - from gathering requirements to launch.

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7 Sales Management Jobs

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30. Sales Department

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Here's how Sales Department is used in Sales Operations Specialist jobs:
  • Worked with Territory Sales Managers to create and implement policies and procedures for sales department for capital equipment purchases, P.O.
  • Serve as one of the primary contacts on the Intel Security team, and provide support to the SHI Sales Department.
  • Support the Sales Department on matters related to the department's rules, guidelines, procedures, and systems.
  • Coordinated with buyers, distribution centers, and transportation and sales departments to resolve multiple service issues.
  • Point of contact for sales executives, agents and medical underwriters in the small business sales department.
  • Act as a resource for SHI Sales Department, and answer general product and program questions.
  • Worked within the marketing and sales department, by getting members to join LA Fitness.
  • Create PowerPoint presentations for meetings involving the Sales department and preparing meeting materials and activities.
  • Manage incoming calls and distribute them appropriately to either the customer service or sales department.
  • Work closely with the sales department on all configurations that the client needs.
  • Organized weekly sales reports for the sales department to track product success.
  • Assist Direct Sales department with sales, credit scores, etc.
  • Developed and communicated processes and procedures for the Sales department.
  • Protected company risk exposure and simplified process for sales department.
  • Reviewed and Processed Net New orders for the Sales Department.
  • Created internal training document used by various sales departments.
  • Supported Sales Department and Vice President of Sales.
  • Worked as a SOS for the Small Group Marketing and Sales Department.
  • Spring 2012 University of South Florida Sales department and advertising/sponsorship Spring 2012
  • Create new accounts in the sales department Provide excellent customer service Answering the phone Direct calls

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31. RFP

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Here's how RFP is used in Sales Operations Specialist jobs:
  • Led the RFI/RFP process, including writing the responses and presenting a solution to the client in person.
  • Generate customized quotes for customers and coordinate, compile, and mail RFP & RFI projects.
  • Direct Producer responsibilities for all Sales RFP Bids including Q&A content response as needed.
  • Project Manager for RFP process from beginning through to the delivery of the final product.
  • Scrubbed and processed incoming RFP's to provide client illustrations.
  • Researched and gathered information to assist with formal RFP/bid responses.
  • Assisted in requests for proposals/information (RFP/RFI).
  • Key member in refining processes for RFP management
  • Completed the RFP/RFQ process with all vendors.
  • Help gain revenues by creating sales plan and completing all RFP's for 2013 | 2014
  • Support in the preparation of RFPs (Requests for Proposals) and other assignments to comply with our sales goals.
  • Work closely with product managers to respond to bids / RFPs in a timely and efficient manner.
  • Work with management to develop a pricing strategy when participating in an RFP.
  • Prepared RFPs for submission, acquire information and data for analysis and pricing.
  • Reviewed and analyzed incoming natural gas bids and RFPs for the Northeast markets.
  • Schedule webex meetings and phone calls for RFP's.
  • Review customers applications, and provide the RFP/RFQ.
  • Coordinated the pricing side of RFPs.
  • Manage multi-million dollar, long term, business proposal and request-for-proposal operations, won 60% of all RFPs.
  • Respond to RFPs/RFIs, build leads to targets, to development, to forecast and close.

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1 RFP Jobs

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32. Order Entry

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Here's how Order Entry is used in Sales Operations Specialist jobs:
  • Selected to oversee verification of customer information and improve order entry procedures.
  • Managed operations support team responsible for order entry and installation of services.
  • Trained all customer facing departments on order entry best practices techniques to reduce company wide order entry errors by 80%.
  • Worked with a computer programmer to set up computer inventory, order entry program, and sales order format and layout.
  • Established quotation and order entry procedures to the sales staff that resulted in eliminating time consuming steps and potential errors.
  • Assisted co-workers with questions regarding emails, solving leads, order entry policies, and in entering in new orders.
  • Order entry, Resolve billing issues and provide support - Provide sales analysis and monthly reports to VP and Directors
  • Answer incoming phone calls from representatives to answer questions or complete order entry.
  • Meet daily, monthly and yearly order entry goals.
  • Validate, clarify & resolve sales notes for billing and order entry for medical documentation in a timely manner.
  • order entry, invoicing, customer setup, account maintenance, etc.
  • Order entry Billingo Confidentiality with personal information (SSN, Credit Cards, etc.

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6 Order Entry Jobs

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33. Inventory Management

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Here's how Inventory Management is used in Sales Operations Specialist jobs:
  • Performed inventory management, including inventory review, forecasting and analysis of manufacturing schedule to insure customer service and inventory levels.
  • Placed customer special orders with vendors, generated purchase orders in inventory management software and tracked inbound orders status.
  • Inventory Management - Partnered with warehouse and operations teams to forecast and track inventory
  • Developed inventory management systems and processes for multiple retail and service locations.
  • Inventory management; device/accessory counts, reducing company loss, processing returns.
  • Demonstrate basic knowledge of Procurement, Investment Recovery, Inventory Management.
  • Inventory management, including forecasting and analysis of manufacturing schedule.
  • Coordinated foundry production control and inventory management.
  • Managed P & L Statements, day to day operations, scheduling, invoice management, inventory management and maintain customer relations
  • Provided a series of training sessions to advance employees understanding of Inventory Management.
  • Perform Sales & Operations activities for clients including: Inventory Management.
  • Inventory Management I was responsible for making sure that the inventory levels were correct.
  • Coordinated with manufacturers and distributors to ensure inventory management Acted as liason and primary contact between sales and regional merchants

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34. Customer Orders

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Here's how Customer Orders is used in Sales Operations Specialist jobs:
  • Exceeded expectations for outstanding customer service by efficiently processing customer orders and specializing in sourcing specialty parts for expedient delivery.
  • Track customer orders and purchases in order to establish relationships between customer attributes and products, therefore increasing advertising efficiency.
  • Trained employees on processes for specific customer Orders, wrote quality procedures, performed quality audits, ensured equipment was calibrated.
  • Communicated and resolved any discrepancies with sales reps or higher management quickly so customer orders would stay on schedule.
  • Created an Email fax Database for the Operations team to receive new and updated customer orders.
  • Key player in auditing government contracts, leases, and customer orders against sales quotes.
  • Completed over the phone and online customer orders via telephone and in person
  • Research and Provide competitive price quotes for both internal and customer orders.
  • Managed 10,000 + customer orders monthly with 98.7 % accuracy.
  • Sell product and place customer orders in computer systems.
  • Fulfilled customer orders for software media and manuals.
  • Reviewed aging customer orders; contacted suppliers and created purchase orders to expedite delivery.
  • Developed price quotations Researched and authorized substitutions for customer orders.
  • Submit new customer orders for processing and verify that milestones are reached in the appropriate timeframe.
  • Process customer orders in a timely manner, ensuring the clients approval.
  • Process customer orders Manage and resolve customer issues and complaints Provide follow up support to existing customers Process customer payments
  • Process and ship customer ordersReceive, maintain, and audit inventoryComply with federal regulations when shippingTrain and lead other employees
  • Handle Customer Orders Quotes And Invoices Processing rentals and transactions Developing and maintain Strong relationship with customers

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35. Sales Data

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Here's how Sales Data is used in Sales Operations Specialist jobs:
  • Prepared and analyzed reports pertaining to pertinent statistical analysis of sales data.
  • Validated accuracy of sales data for timely reporting updates.
  • Developed, maintained and distributed sales data, surveys, industry research and lists, competitive information, and territory maps.
  • Collect and analyze sales data for sales team and measure them against the business plan to ensure corporate goals are met.
  • Analyzed all inventory and sales data metrics to create new sales programs and ensure efficiency for district level inventory.
  • Managed sales reporting function, tracking and reporting marketing and sales data, assisting all levels of customers.
  • Served as subject matter expert to other departments on sales data management topics.
  • Calculate monthly dealer sales objectives based on 90-day sales data.
  • Analyzed and managed Inventory levels and sales data daily to optimize inventory turns and cashflow.
  • Contributed to sales databases creation.

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36. Special Projects

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Here's how Special Projects is used in Sales Operations Specialist jobs:
  • Coordinate the execution of special projects: product re-work, package labeling, and seasonal in store shippers
  • Complete special projects including mass sampling, mass piloting, and mass quote creation for school districts.
  • Assist SVP Customer Success/VP Global Professional Services with other tasks or special projects as assigned.
  • Authored special projects and presentations for use by the VP during senior management settings.
  • Assisted with various special projects that strategically affected the company's goals and budgets.
  • Provide support to the sales group and assist with various special projects.
  • Assisted with special projects and data analysis as needed.
  • Assisted with audit of accounts and other special projects.
  • Coordinate special projects and follow-through to completion.
  • Invoice and allocate materials for special projects.
  • Assist with special projects as assigned.
  • Project Management of special projects.
  • Collaborate with Marketing and PR on special projects and sponsorships Accomplishments.
  • Implemented and managed numerous special projects (e.g.

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37. Customer Accounts

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Here's how Customer Accounts is used in Sales Operations Specialist jobs:
  • Facilitate collaboration with and among TriNet service team and associated customer contacts within assigned customer accounts.
  • Discovered 1500 duplicates customer accounts and implemented quality control procedures which enhanced efficiency.
  • Developed and managed customer accounts.
  • Managed customer accounts, responded to a high volume of customer inquiries daily via telephone from business and private individuals.
  • Managed company wide sales process for 30 customer accounts with $4.8M total sales.
  • Managed customer accounts that yielded 1.5 million revenue and averaged 15% margin.
  • Retained and ensured proper handling and care of 800 existing customer accounts.
  • Create and manage customer accounts globally.
  • Managed sales opportunities and customer accounts with the Siebel system.

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38. New Product Development

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Here's how New Product Development is used in Sales Operations Specialist jobs:
  • Work with Production and Engineering to provide customers with new product development updates.

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39. Process Improvement

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Here's how Process Improvement is used in Sales Operations Specialist jobs:
  • Collaborated extensively with a worldwide organization to support process improvement, policy compliance and regional implementation of global incentive plans.
  • Conducted interface directly with sales management to discuss system performance and to develop and implement system process improvements.
  • Major duties included expediting orders through manufacturing, process improvement and proactive order management.
  • Provided regular process improvement metrics and ideas for efficiency.
  • Recommend and help implement process improvements for reporting.
  • Process Improvement Assessed organizational training needs.
  • Provided process improvement support several projects.
  • Lead sales, marketing, and retail teams with sales, logistics, marketing, product delivery, and process improvement.
  • Designed and implemented process improvement tools that resulted in a reduction of hundreds of hours per week of overtime.
  • Measured complex sales data and advised on process improvement strategies which were later adapted as company standards.
  • Identified and resolved systemic and operational issues, in charge of process improvement and change management.
  • Led the West Area in system process improvements, creating and automating sales performance reports.
  • Work closely with other departments to resolve customer issues and implement process improvement.
  • Suggested process improvements to secure prompt and regular receipts for the organization.
  • Ensured process improvement and support of all departments.
  • Support and drive for process improvements.
  • Developed executive presentations and reports to facilitate project evaluations and process improvements.
  • Developed SOPs, communication tools and enduring process improvements that have been emulated.
  • Managed workflow to ensure client expectations are met through continuous process improvements.

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40. Data Integrity

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Here's how Data Integrity is used in Sales Operations Specialist jobs:
  • Created system documentation and development processes to help drive data integrity and standard operations procedures.
  • Developed and implemented process improvements on data integrity, shipping/invoicing accuracy and customer service.
  • Monitor agreement renewals and terminations to ensure data integrity and accurate reporting.
  • Verified and ensured data integrity and accuracy within reporting and SAP.
  • Manage external and internal queries in a professional, client-orientated manner and check the data integrity of purchase orders and invoices.
  • Maintained data integrity and improved user adoption of CRM at all levels.
  • Tested the data and data integrity among various sources and targets.
  • Audit, uncover and resolve data integrity issues.
  • Worked to ensure complete data integrity.
  • Ensured data integrity of CRM systems.
  • Assumed responsibility for data integrity amongst various internal group sources and databases.

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41. Technical Support

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Here's how Technical Support is used in Sales Operations Specialist jobs:
  • Provide technical support for over 550,000 catalog items to stakeholders in procurement process.
  • Provided product technical support Offered excellent customer service and product recommendations.

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1 Technical Support Jobs

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42. High Volume

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Here's how High Volume is used in Sales Operations Specialist jobs:
  • Oversee high volume memory products, process invoices, purchase order requests, delivery management, and resolve credit issues.
  • Answered a high volume of calls resolving any complaints and answering any questions the customer my have.
  • Handled high volume of customer phone inquiries, sales and purchases in a fast paced store environment.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Respond in a timely and accurate manner to high volume of email inquiries.
  • Work a high volume multiple line phone system efficiently.
  • Handled stores high volume of incoming calls.
  • Developed and maintained a warehousing and inventory-management system for high volume clients.
  • Managed responsibilities and daily tasks for a team of 4 high volume account managers in both the Healthcare and Educational spectrum.

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43. Siebel

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Here's how Siebel is used in Sales Operations Specialist jobs:
  • Order Administration, Mercury Interactive (Assignments through Accounting Network) -Printed documentation and made status changes in Siebel.
  • Engage in the Account Team as the Subject Matter Expert for Siebel and all supported processes.
  • Performed Siebel and SFDC data clean up and related gap analysis.
  • Trained internal sales staff on use of Siebel CRM program.
  • Process new orders in Siebel and Oracle timely and accurately.
  • Experience as both Salesforce and Siebel Administrator.

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44. RMA

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Here's how RMA is used in Sales Operations Specialist jobs:
  • Communicated complex order information, provided first point-of-contact resolution for 90% of customers and ensured customer satisfaction.
  • Communicated important information regarding sales, marketing and promotions and staffing recommendations to senior management.
  • Established and monitored KPI reports to measure Customer Service Representatives performance and superior customer service.
  • Analyze and prepare forecasts and trend analyses utilizing company-wide integrated key performance metrics.
  • Created and developed the automated customer performance metrics responsible for reducing churn.
  • Analyze performance at conclusion of campaigns to assess future optimization
  • Recorded information in Vehicle Delivery Excel spreadsheet.
  • Developed reporting tools to monitor departmental performance.
  • Maintain customer information and contract pricing.
  • Acted as the call center liaison between Marketing, sales, and our training department to maximize on skills and performance.
  • Review and report the performance of the outsourcing aftermarket service team monthly basic, report to the top management accordingly.
  • Created and maintain reporting templates and databases to organize, collect and retrieve data into required reporting formats.
  • Drive standards of performance and specific actions that assist the Sales Team with sales activities.
  • Oversee personnel needs of the department including coaching, training, and evaluating employee performance.
  • Handle and document, as necessary, all personnel and performance-related issues.
  • Provide feedback to department manager on team member performance during shift.
  • Prepare routine reports of work performance, activities and projects.
  • Provided up-to-date product and service information for company's extensive inventory, maintained detailed customer account records and promoted company merchandise.
  • Managed the IT Services, Sales, and Inventory departments while with this computer hardware sales and information technology services company.
  • Create new process for obtaining external customer s information; hastening the time in processing orders between sales and booking.

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45. Channel Partners

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Here's how Channel Partners is used in Sales Operations Specialist jobs:
  • Created sales promotion presentations for distribution among channel partners.
  • Develop pricing policies, including volume discounts and terms and conditions, for high-profile customers and channel partners.
  • Direct point of contact between Micron and our channel partners and field sales teams.
  • Key contact for the APAC channel partners.

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46. Product Information

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Here's how Product Information is used in Sales Operations Specialist jobs:
  • Provided detailed product information, fulfilled customized orders, and followed through to ensure timely delivery.
  • Provide updated technical product information to customers and assist with any clarification needed.
  • Passed product information and implementation certification exams on every store product.
  • Answered customer phone calls regarding product information, selling products, and their concerns dealing with product warranty and return policies.
  • Directed customers to the appropriate department, providing product information to customers, and updating stock quantities.
  • Educated customer support on all relevant product information (pricing, promotions, launch, discontinuance).
  • Single point of contact for all international accounts regarding sales and product information, including FDA regulations.
  • Provided answers to customer inquiries, solving problems, and providing new product information.
  • Assisted clients with product information, providing end-to-end solutions for sales over the phone.
  • Assisted customers with phone sales, inventory availability, product information and pricing.
  • Answered telephone to assist customers with product information and orders.
  • Supported customer with product information via phone.
  • Handle incoming customer inquiries by providing product information such as price, product specifications, product comparison, and product availability.
  • Assisted businesses in finding products to facilitate productivity in their industry Presented product information for business solutions
  • Maintain product information website (Asset Manager) to ensure availability of digital images, scannable barcodes, and presentation materials.

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47. Market Share

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Here's how Market Share is used in Sales Operations Specialist jobs:
  • Managed projects to help drive 10% plus market share growth at strategic direct accounts and contract manufactures.
  • Helped gain market share for major national manufacturers such as Nestle, Rich's, Red Gold, Kikkoman, Jennie-O.
  • Implement market strategy and achieve targets New business and market share development Market research and planning Sales coordination

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48. Revenue Recognition

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Here's how Revenue Recognition is used in Sales Operations Specialist jobs:
  • Created territory defines and prepared quarterly attainment spreadsheets for revenue recognition and business register tracking.
  • Support customer billing and revenue recognition process monthly.
  • Analyze sales, invoice, and payments for revenue recognition and deferral.
  • Managed revenue recognition and reporting through SAP and Oracle 11..
  • Designed and maintained the internal financial infrastructure including compensation, draws, revenue recognition, and expenses for new division.
  • Work with sales operations manager and peers in the US to ensure contracts are consistent with revenue recognition policies.
  • Resolved rebate issues for revenue recognition and credit purposes Created presentations and analytical reports for management teams.

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49. Potential Customers

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low Demand
Here's how Potential Customers is used in Sales Operations Specialist jobs:
  • Telephone-based sales and customer service position; Answer Incoming and outgoing calls for potential customers interested in Infomercial Products.
  • Established, retained and deepened relationships with customers and potential customers to achieve team objectives.
  • Developed rapport with current and potential customers.
  • Process Improvement: Prospected for new customers and able to bring in RFQ's from several potential customers.
  • Make cold sale calls to potential customers Quote price per truck per job Operate concrete pump truck
  • Heightened Archtech s recognition among existing and potential customers through such marketing materials as websites, brochures, and e-advertising.
  • Answered calls from potential customers, frequently upselling product to improve overall store margins.

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50. KPI

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low Demand
Here's how KPI is used in Sales Operations Specialist jobs:
  • Collected, crafted reports and presented reports for executives on our sales forecast, projections and KPI's.
  • Created daily sales reports, KPI reports, and forecasting models for our sales team and agents.
  • Train and motivate a team of operators to achieve KPI, customer service and sales goals
  • Provide weekly customer payment metrics to management through KPI report.
  • Developed KPI's for order entry processes.
  • Review KPI's to guarantee effectiveness.
  • Recommend and provide sales target by deep data analysis (KPIs) by account and by SKU.
  • Trained staff on new processes and line management on developing and monitoring SLAs and KPIs.
  • Developed complex Cognos Impromptu reports which contained complex calculations for the KPIs involved.

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Sales Operations Specialist Jobs

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20 Most Common Skills For A Sales Operations Specialist

Customer Service

20.3%

Product Knowledge

13.8%

Sales Goals

7.9%

Sales Operations

7.2%

Salesforce

6.9%

CRM

4.6%

Ensure Compliance

4.6%

Data Entry

4.6%

New Accounts

4.1%

Logistics

3.4%

Phone Calls

3.2%

Sales Reps

2.9%

Sales Floor

2.9%

Sales Process

2.8%

Sales Support

2.5%

Customer Relations

1.9%

Account Management

1.6%

ERP

1.6%

Daily Operations

1.6%

Inventory Control

1.6%
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Typical Skill-Sets Required For A Sales Operations Specialist

Rank Skill
1 Customer Service 15.4%
2 Product Knowledge 10.5%
3 Sales Goals 6.0%
4 Sales Operations 5.5%
5 Salesforce 5.2%
6 CRM 3.5%
7 Ensure Compliance 3.5%
8 Data Entry 3.5%
9 New Accounts 3.1%
10 Logistics 2.6%
11 Phone Calls 2.4%
12 Sales Reps 2.2%
13 Sales Floor 2.2%
14 Sales Process 2.1%
15 Sales Support 1.9%
16 Customer Relations 1.4%
17 Account Management 1.2%
18 ERP 1.2%
19 Daily Operations 1.2%
20 Inventory Control 1.2%
21 Customer Base 1.2%
22 POS 1.2%
23 Trade Shows 1.1%
24 Business Development 1.1%
25 Purchase Orders 1.1%
26 New Clients 1.1%
27 Order Processing 1.1%
28 Internal Departments 1.1%
29 Sales Management 1.0%
30 Sales Department 0.9%
31 RFP 0.9%
32 Order Entry 0.9%
33 Inventory Management 0.9%
34 Customer Orders 0.9%
35 Sales Data 0.8%
36 Special Projects 0.8%
37 Customer Accounts 0.7%
38 New Product Development 0.7%
39 Process Improvement 0.6%
40 Data Integrity 0.6%
41 Technical Support 0.6%
42 High Volume 0.6%
43 Siebel 0.6%
44 RMA 0.6%
45 Channel Partners 0.6%
46 Product Information 0.6%
47 Market Share 0.6%
48 Revenue Recognition 0.5%
49 Potential Customers 0.5%
50 KPI 0.5%
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40,230 Sales Operations Specialist Jobs

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