Sales representative/assistant job description

L&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.

As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.
Specific duties may include:


Assisting customers in developing L&W solutions to meet their needs Discussing features and benefits of products and services Establishing rapport with new customers and nurturing relationships with long term customers Soliciting feedback from customers on products and services Coordinating delivery requests to ensure efficiency and customer satisfaction Assisting in the development of branch sales plan and strategy Assisting in the design and execution of merchandising strategy Determining customers' needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job Answering incoming phone calls and emails to assist customers in a timely manner Accepting payment and applying it to the appropriate customer account Arranging with the warehouse for customer product pickup Reordering products to keep the store and warehouse shelves well stocked Addressing and resolving service concerns, should they arise



Specific qualifications include:


1-2 years' experience with interior building products is preferred Excellent communication and interpersonal skills Solid time management and prioritization skills Basic computer skills Positive attitude and team player Detail and service oriented



Benefits may include:


Health, dental, and vision coverage Life insurance 401(k) with company match Flex spending Paid time off Paid holidays



Equal Opportunity Employer / Drug Free Workplace

Current Employees:
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You are the driving force behind our company.Start your career with Ryder today!

$17.00/hr.Can get a start time anytime between the hours of 8am and 11am5 weeks of training onsite in Alpharetta, GA, and then will work remote

SummaryThe Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.Essential Functions
CUSTOMER SERVICE:Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores WORK FLOW MANAGEMENT:Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers ADMINISTRATIVE:Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Additional Responsibilities
Performs other duties as assigned Contribute to making the call center a great place to work Display a courteous and positive attitude daily
Skills and Abilities
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown Strong verbal and written communication skills Capable of multi-tasking, highly organized, with excellent time management skills Flexibility to operate and self-driven to excel in a fast-paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.) Ability to work independently and as a member of a team Detail oriented with excellent follow-up practices Apply effective phone skills Ability to work in a fast paced environment with occasional process changes.Embrace change and growth as the call center is growing at a rapid pace.
Qualifications
H.S. diploma/GED required Three (3) years or more in Customer Service with issues resolution required
TravelNoneDOT RegulatedNo

Job Category
Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.