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Become A Sales Service Coordinator

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Working As A Sales Service Coordinator

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $23,712

    Average Salary

What Does A Sales Service Coordinator Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Sales Service Coordinator

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Sales Service Coordinator jobs

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Sales Service Coordinator Career Paths

Sales Service Coordinator
Sales Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
General Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Project Manager Product Manager Director Of Sales
Director Of Sales & Business Development
13 Yearsyrs
Sales Consultant Business Development Manager Director Of Sales
Director Of Sales & Service
10 Yearsyrs
Operations Manager Regional Sales Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Account Executive Sales Manager
General Sales Manager
8 Yearsyrs
Project Manager Engineering Manager Account Manager
Major Account Manager
7 Yearsyrs
Account Executive Territory Manager Account Manager
National Account Manager
8 Yearsyrs
General Manager Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Operations Manager Outside Sales Representative
Outside Sales Manager
6 Yearsyrs
Technician Sales Consultant Territory Sales Manager
Sales Development Manager
8 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Office Manager General Manager Account Executive
Senior Sales Executive
9 Yearsyrs
Office Manager Account Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Service Manager Branch Manager Account Manager
Strategic Accounts Manager
9 Yearsyrs
Sales Consultant Senior Sales Representative Account Manager
Territory Account Manager
8 Yearsyrs
Sales Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Service Manager Operations Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Average Length of Employment
Outside Sales 3.7 years
Lead Coordinator 3.0 years
Service Consultant 3.0 years
Sales Contractor 2.8 years
Service Specialist 2.7 years
Coordinator 2.6 years
Rental Coordinator 2.3 years
Hourly Sales Staff 2.2 years
Sales Consultant 2.2 years
Sales Person 2.2 years
Service Associate 2.1 years
Sales Agent 2.0 years
Phone Sales 1.8 years
Sales Associate 1.6 years
Adviser Sales 1.5 years
Sales Trainee 1.0 years
Top Employers Before
Manager 5.6%
Cashier 4.8%
Internship 3.5%
Owner 3.3%
Supervisor 3.0%
Top Employers After
Owner 5.6%
Manager 5.3%
Supervisor 3.3%

Sales Service Coordinator Demographics

Gender

Male

62.5%

Female

36.0%

Unknown

1.5%
Ethnicity

White

80.6%

Hispanic or Latino

10.8%

Asian

6.5%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

55.2%

French

9.9%

Italian

5.2%

German

3.6%

Chinese

3.1%

Japanese

3.1%

Mandarin

2.6%

Carrier

2.6%

Portuguese

2.6%

Russian

2.1%

Thai

1.6%

Dakota

1.6%

Arabic

1.6%

Cantonese

1.0%

Albanian

1.0%

Polish

1.0%

Turkish

0.5%

Lakota

0.5%

Gujarati

0.5%

Hindi

0.5%
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Sales Service Coordinator Education

Schools

University of Phoenix

21.1%

Ashford University

5.7%

Liberty University

5.3%

Southern New Hampshire University

4.7%

University of Southern Mississippi

4.4%

University of Central Florida

4.4%

University of Wisconsin - Milwaukee

4.4%

Arizona State University

4.4%

Texas A&M University

4.4%

Universal Technical Institute

4.4%

Western Illinois University

4.1%

Northeastern University

4.1%

Weber State University

3.8%

Wayne State University

3.8%

Iowa State University

3.8%

Sam Houston State University

3.5%

Illinois State University

3.5%

Greenville Technical College

3.5%

Middle Tennessee State University

3.5%

Purdue University

3.5%
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Majors

Business

35.0%

Marketing

6.0%

Communication

5.7%

Accounting

5.0%

Psychology

4.7%

Management

4.0%

Criminal Justice

4.0%

Computer Science

3.9%

General Studies

3.8%

Education

3.6%

Electrical Engineering

3.5%

Liberal Arts

3.3%

Finance

2.6%

Automotive Technology

2.5%

Electrical Engineering Technology

2.3%

Health Care Administration

2.1%

Graphic Design

2.0%

General Sales

2.0%

Nursing

1.9%

General Education, Specific Areas

1.9%
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Degrees

Bachelors

36.2%

Other

34.0%

Associate

13.8%

Masters

7.9%

Certificate

5.2%

Diploma

1.8%

License

0.6%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Sales Service Coordinator Salaries

Job Title Company Location Start Date Salary
Sales and Service Coordinator Toshiba International Corporation Houston, TX Oct 21, 2013 $52,374 -
$67,600
Sales and Service Coordinator Toshiba International Corporation Houston, TX Jun 18, 2012 $51,376 -
$65,000
Sales & Services Omni Group Sales&Services Atlanta, GA Oct 01, 2011 $41,740 -
$52,175
Sales&Services Omnigroup Sales&Services Atlanta, GA Sep 01, 2011 $41,740 -
$52,175
Sales&Services Omni Group Sales&Services Atlanta, GA Sep 01, 2011 $41,740 -
$52,175
Sales&Services Lisawholesaleretail Atlanta, GA Oct 01, 2011 $41,740 -
$52,175
Sales&Services Omnigroup Sales&Services Atlanta, GA Sep 01, 2011 $37,566 -
$52,175
Insurance Sales and Service Lee Talbot Insurance Agency, Inc. Severna Park, MD Oct 01, 2009 $27,664
Isurance Sales and Service Lee Talbot Insurance Agency, Inc. Severna Park, MD Oct 01, 2009 $27,664

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Top Skills for A Sales Service Coordinator

CustomerServiceSkillsProductKnowledgeServiceDepartmentDeliverySalesGoalsPurchaseCustomerSatisfactionFinancialSafetyInternetServiceCallsPhoneCallsCustomerRelationsCreditCardDataEntryNewAccountsAutoPayrollInventoryControlCustomerBase

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Top Sales Service Coordinator Skills

  1. Customer Service Skills
  2. Product Knowledge
  3. Service Department
You can check out examples of real life uses of top skills on resumes here:
  • Answered customer service inquiries which required exceptional customer service skills.
  • Provided excellent product knowledge and technical support.
  • Service department organized filing system and Inspection Criteria.
  • Coordinated delivery and installation of equipment.
  • Strive to exceed sales goals by offering products that focus on retaining and deepening the relationship with customers.

Top Sales Service Coordinator Employers