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Sales service coordinator skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Frederik Beuk,

Dr. Matteo Cantarello Ph.D.

Sales service coordinator example skills

Below we've compiled a list of the most critical sales service coordinator skills. We ranked the top skills for sales service coordinators based on the percentage of resumes they appeared on. For example, 20.7% of sales service coordinator resumes contained customer service as a skill. Continue reading to find out what skills a sales service coordinator needs to be successful in the workplace.

15 sales service coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales service coordinators use customer service:

Presented professionalism in customer service/satisfaction.
Measured performance and customer service levels; analyzed quarterly survey for international dealer network in collaboration with team members.

2. Work Ethic

Here's how sales service coordinators use work ethic:

Received compliments from a majority of customers and management for excellent customer service and work ethic.
Focused on results and have a strong work ethic.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales service coordinators use product knowledge:

Developed profitable relationships with current and prospective clients, and provided exceptional client support through attentiveness and extensive product knowledge.
Surpassed monthly sales expectations while developing a consultative selling relationship with new/ existing customers based on trust and product knowledge.

4. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how sales service coordinators use customer interaction:

Keep records of customer interactions and/or transactions.
Exceeded targeted sales goals by 20% Maintained friendly and professional customer interactions at all times.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales service coordinators use crm:

Restructured financial and client relationship management environment through implementation of CRM System and QuickBooks for all financial processes.
Process documents include CRM Quotations, Sales Orders and Service Contracts, Complaints and Activities and ECC Sales and Delivery Orders.

6. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how sales service coordinators use windows:

Position reported to the owner and was responsible for all aspects of sales and service for Andersen Windows and Patio Doors.
Measure rooms and windows to ensure accuracy for product selections Provide customers with estimates including labor, production, and installation

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how sales service coordinators use business development:

Provided thorough support to the five-member business development team by utilizing all resources to best identify and implement performance-enhancing opportunities.
Coordinated business development for national retail accounts, including marketing LaCorte services to potential clients and increasing sales.

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how sales service coordinators use hr:

Benefit liaison to brokers, Third Party Administrators (TPA's), Human Resources (HR) Representatives and clients.
Provide various administrative support to the CEO, Wholesale Manager, Retail Manager, HR Manager and Senior Accountant.

9. Customer Relations

Here's how sales service coordinators use customer relations:

Designed and implemented all internal financial, budgeting, sales management, customer relations and operating policies and procedures.
Develop and maintain monthly contact with key accounts, building effective customer relationships and identifying new service opportunities.

10. Customer Satisfaction

Here's how sales service coordinators use customer satisfaction:

Ensured customer satisfaction by coordinating the acquisition of necessary products from other warehouses and Andersen's manufacturing facility.
Travel arrangements sales lead follow up customer satisfaction follow up preventive maintenance sales service and organization.

11. HVAC

Here's how sales service coordinators use hvac:

Communicated directly with customers to establish long-term relationships and sell HVAC controls solutions based on specific customer needs.
Maintained the condition of water in water source commercial grade HVAC systems and boilers across the State of Arkansas.

12. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how sales service coordinators use order entry:

Performed international vehicle order entry, managed order maintenance and responded to international dealer and distributor inquiries.
Initiated and assisted to help resolve procedural improvements within the order entry/distribution process.

13. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how sales service coordinators use account management:

Account management strategies, with proven ability to work effectively in busy environments with positive results.
Account management details involved product configuration, negotiation and quoting sales solutions.

14. Service Sales

Here's how sales service coordinators use service sales:

Conduct extensive market research, devise new advertising and prospecting strategies and lead training for the service sales team.
Surpassed personal quota, doubling product sales goals and achieving 175% service sales goals.

15. PowerPoint

Here's how sales service coordinators use powerpoint:

Produced monthly and annual PowerPoint presentations for suppliers recapping sales, distribution gains, incentives, and program results.
Created RFI's in PowerPoint utilizing excel data, illustrator files, created and imported charts.

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What skills help Sales Service Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What sales service coordinator skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a sales service coordinator stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all sales service coordinators possess?

Stuart Greenfield Ph.D.

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.

Do you want to know more?

List of sales service coordinator skills to add to your resume

The most important skills for a sales service coordinator resume and required skills for a sales service coordinator to have include:

Customer Service
Work Ethic
Product Knowledge
Customer Interaction
CRM
Windows
Business Development
HR
Customer Relations
Customer Satisfaction
HVAC
Order Entry
Account Management
Service Sales
PowerPoint
Sales Support
Enterprise Sales

Cold Calls
Commercial Buildings
Customer Accounts
Inbound Calls
Service Contracts
Trade Shows
Retail Sales
Outbound Calls
Oil Changes
Customer Orders
Service Calls
Credit Card
Customer Inquiries
Computer System
Inventory Control
Customer Retention
Payroll

Customer Complaints
POS
Troubleshoot
Customer Support
Sales Orders
Sales Floor
Sales Reps
Upselling
ISO
Customer Calls
Billing Issues
Customer Issues
Problem Resolution
Inventory Management
Bank Deposits
QuickBooks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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