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Become A Sales Support Analyst

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Working As A Sales Support Analyst

  • Analyzing Data or Information
  • Getting Information
  • Interacting With Computers
  • Interpreting the Meaning of Information for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Make Decisions

  • $55,827

    Average Salary

What Does A Sales Support Analyst Do At Danaher Corporation

* Approximately 50% of the sales coordinator’s time will be spent extracting and analyzing data from internal systems for sales management
* Assist in the preparation of internal and external correspondence and report preparation including but not limited to commercial newsletters
* Schedule and coordinate on-site and remote based meetings including but not limited to video conference, teleconference, and WebEx communication platforms
* Assist in the preparation and organizing of presentation material for commercial meetings
* Support the Sales Analyst and sales management in the coordination and setup of sales contests
* Support sales management and the Corporate Sales organization to retain customer documents, financial and non-financial data in accordance to ChemTreat’s record retention policies
* Approximately 10% of this individual’s time is anticipated to be spent as point of contact for commercial hires executing on Onboarding Champion Standard of Work for new hires in collaboration with the Commercial Recruiter
* Other duties as assigned

What Does A Sales Support Analyst Do At Blackrock

* Handle all inbound calls from Wire houses, Independent and other financial firms, functioning as a liaison between the Financial Advisors (FAs) and respective regional sales personnel both internal and external.
* Play an instrumental role in coordinated territory coverage with regional sales personnel, accomplished through regularly communicating with regional sales personnel to discuss territory-related matters involving products, special marketing efforts and problem resolution/updates.
* Proactively reach out to targeted advisors to drive sales in BlackRock products during specific campaigns
* Following-up with FAs and regional sales personnel on problem resolution/updates.
* Maintain and develop knowledge of BlackRock products, marketing sales strategies, systems and applications to fully support/service the FAs with all inquiries.
* Prepare sales/marketing proposals for FAs and/or Sales personnel.
* Research and resolve all Separately Managed Account administrative/operational issues: Fee Calculations/Issues, Billing Inquires, PC Issues and any other Account Issues.
* Ability to multitask and work under tight time constraints

What Does A Sales Support Analyst Do At Dell

* Facilitate and project manage contracts within contract management compliance (CMC)
* Support customers through field team in redeeming their credits , answering questions around contracts and any other operational challenges
* Support questions from internal Dell EMC teams regarding contracts, including Field Sales, Software Licensing Operations, and Partner Support Center via global support mailboxes.
* Assist with creation of training/information decks on the TLA & T
* Credit Program and facilitate training sessions
* Process T
* Credit redemptions by communicating with the field and internal BOS (Business Operations Specialists) and GRO (General Revenue Accounting) teams
* Create and maintain ad hoc' analysis for real-time understanding of existing contracts as requested by stakeholders
* Schedule and facilitate calls between various groups to resolve general TLA queries, licensing issues, and customer concerns

What Does A Sales Support Analyst Do At Highmark Health

* Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.
* Effectively perform account service activities: Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.
* At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures
* Accurately and timely process and set-up new or updated clients in the appropriate system(s).
* Other duties as assigned or requested

What Does A Sales Support Analyst Do At Randstad

* Weekly, monthly, quarterly and annual reporting
* Proposal Repository Maintenance (ongoing)
* Competitive and Company Research, as requested
* Capture Success Stories (ongoing, as requested)
* Inquiry response
* Research
* Reference management and facilitate reference calls
* Edit presentations and proposals for content and formatting, as needed
* Maintain team SharePoint site
* Coordinate Salesforce.com updates and issue resolution
* Salesforce Data Integrity Oversight
* Enhancements and Coordination with Salesforce Administrator
* Provide Salesforce.com training for new hires

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How To Become A Sales Support Analyst

Most market research analysts need at least a bachelor’s degree. Top research positions may require a master’s degree. Strong math and analytical skills are essential. 

Education

Market research analysts typically need a bachelor’s degree in market research or a related field. Many have degrees in fields such as statistics, math, and computer science. Others have backgrounds in business administration, the social sciences, or communications.

Courses in statistics, research methods, and marketing are essential for these workers. Courses in communications and social sciences, such as economics or consumer behavior, are also important.

Some market research analyst jobs require a master’s degree. Several schools offer graduate programs in marketing research, but many analysts complete degrees in other fields, such as statistics and marketing, and/or earn a master’s degree in business administration (MBA). A master’s degree is often required for leadership positions or positions that perform more technical research. 

Licenses, Certifications, and Registrations

Certification is voluntary, but analysts may pursue certification to demonstrate a level of professional competency. The Marketing Research Association offers the Professional Researcher Certification (PRC) for market research analysts. Candidates qualify based on experience and knowledge; they must pass an exam, be a member of a professional organization, and have at least 3 years working in opinion and marketing research. Individuals must complete 20 hours of industry-related continuing education courses every 2 years to renew their certification.

Important Qualities

Analytical skills. Market research analysts must be able to understand large amounts of data and information. 

Communication skills. Market research analysts need strong communication skills when gathering information, interpreting data, and presenting results to clients. 

Critical-thinking skills. To determine what marketing strategy would work best for a company, market research analysts must assess all available information.

Detail oriented. Market research analysts must be detail oriented because they often do precise data analysis.

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Sales Support Analyst jobs

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Sales Support Analyst Demographics

Gender

  • Female

    60.2%
  • Male

    37.9%
  • Unknown

    1.9%

Ethnicity

  • White

    77.9%
  • Hispanic or Latino

    12.3%
  • Asian

    7.3%
  • Unknown

    1.5%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    59.5%
  • Portuguese

    5.4%
  • French

    5.4%
  • Mandarin

    5.4%
  • Bulgarian

    2.7%
  • Vietnamese

    2.7%
  • Romanian

    2.7%
  • Japanese

    2.7%
  • Urdu

    2.7%
  • Carrier

    2.7%
  • Hindi

    2.7%
  • Cantonese

    2.7%
  • Afrikaans

    2.7%
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Sales Support Analyst

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Sales Support Analyst Education

Sales Support Analyst

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Real Sales Support Analyst Salaries

Job Title Company Location Start Date Salary
Sales Support Management Analyst Hewlett-Packard Company Cupertino, CA Oct 01, 2012 $88,754
Sales Support Management Analyst Hewlett-Packard Company CA Jun 15, 2012 $80,184 -
$87,869
Sales Support Analyst II Heraeus Noblelight America, LLC Gaithersburg, MD Jun 10, 2016 $79,893
Sales Support Analyst II Heraeus Noblelight America LLC Gaithersburg, MD Jan 10, 2016 $75,906
Sales Support Management Analyst Hewlett-Packard Company Roseville, CA Feb 09, 2015 $75,338
Sales Support Management Analyst Hewlett-Packard Company Roseville, CA Feb 17, 2015 $75,338
Technical Sales Support Analyst Securonix, LLC Addison, TX Oct 31, 2014 $73,070 -
$80,000
PLM Pre-Sales/Support Analyst Genius Business Solutions, Inc. Moline, IL Jan 11, 2016 $72,000
Sales Support Management Analyst Hewlett-Packard Company CA Aug 06, 2012 $64,500 -
$87,869
Sales Support Analyst II Heraeus Noblelight Fusion UV Inc. Gaithersburg, MD Oct 01, 2013 $63,996
Sales Support Mgmt Analyst III Hewlett-Packard Company CA Mar 15, 2011 $55,827 -
$88,476
Equity Sales Support Analyst Barclays Services Corp. New York, NY Jan 12, 2010 $55,000
Equity Sales Support Analyst Barclays Services Corp. New York, NY Aug 12, 2009 $55,000
Sales Support SR. Analyst Dell USA LP Round Rock, TX Sep 04, 2013 $50,939

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Top Skills for A Sales Support Analyst

CustomerServiceSalesforceFinancialDataEnsureComplianceCertainCustomers/Divisions/SalesRepsProcessImprovementCRMSalesSupportOrderManagementLogisticsCustomerSatisfactionWeeklySalesReportsTechnicalSupportOrderProcessingCustomerAccountsEnsureOrderFulfillmentProjectManagementOrderEntryRFPBusinessUnits

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Top Sales Support Analyst Skills

  1. Customer Service
  2. Salesforce
  3. Financial Data
You can check out examples of real life uses of top skills on resumes here:
  • Appointed to newly created strategic role to drive customer service and satisfaction.
  • Order processing into Salesforce.com to ensure accurate information for future support needs.
  • Analyzed sales contracts to ensure compliance and proper billing procedures.
  • Conduct weekly meetings with certain customers/divisions/sales reps to resolve any issues, creating and managing action items to ensure problem resolution.
  • Collaborated with multiple cross functional teams to identify, develop and implement process improvements.

Top Sales Support Analyst Employers