How To Become A Sales Support Analyst: What It Is and Career Path

What is a sales support analyst and how to become one

Updated January 8, 2025

3 min read

Quoted Expert

Joel Stevenson

A Sales Support Analyst analyzes and optimizes the sales support procedures of a company to ensure efficiency and customer satisfaction. The sales support analyst collects data, analyzes it, and uses the results to proffer strategies to improve services. They receive complaints and reports about customer service and respond with solutions to promote a strong customer base. They troubleshoot customer orders, account statuses, etc. Also, they evaluate pending orders and customer requests to maintain a brilliant customer experience. The sales support analyst manages sales tracking tools.

Primarily, sales support analysts must have a bachelor's degree in marketing or an associate's degree in a related field. They must also have previous work experience in sales or marketing. They need analytical, multitasking, communication, customer service, and teamwork skills to have an edge during the employment process. Applicants must have experience using the ERP and CRM systems. Sales support analysts earn about $69,921 per year.

What general advice would you give to a Sales Support Analyst?

Joel Stevenson

Founding Director USC Columbia Technology Incubator, Associate Director Faber Entrepreneurship Center, Senior Lecturer Entrepreneurship and Strategic Management, University of South Carolina

I would not enter the job market at this time. I would apply to the Masters of Human Resources Program at U of SC. If I could not get into the program, I would take an HR job and apply again to the Master's Program. Reason...with a Master's in HR, the starting salary is right at $85,000 per year. Cost and amount of time it takes to get your Master's, $25,000, and 15 months.

ScoreSales Support AnalystUS Average

Salary

4.1

Avg. Salary $52,551

Avg. Salary $59,228

Stability Level

4.9

Growth Rate 19%

Growth Rate 0.3%

Diversity

3.1

Race

American Indian and Alaska Native 0.14%

Asian 10.21%

Black or African American 5.33%

Hispanic or Latino 12.75%

Unknown 5.04%

White 66.54%

Gender

female 60.29%

male 39.71%

Age - 34

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 34

Stress Level

4.9

Stress level is manageable

7.1 - high

Complexity Level

8.2

Complexity Level is challenging

7 - challenging

Work Life Balance

4.6

Work Life balance is fair

6.4 - fair

Key steps to become a sales support analyst

Explore sales support analyst education requirements

Most common sales support analyst degrees

Bachelor's

72.4 %

Associate

13.1 %

Master's

9.1 %

Start to develop specific sales support analyst skills

Skills	Percentages
Sales Support	14.02%
Salesforce	9.74%
CRM	7.19%
Sales Process	4.33%
Access Database	3.84%

Complete relevant sales support analyst training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New sales support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a sales support analyst based on U.S. Bureau of Labor Statistics data and data from real sales support analyst resumes.

Research sales support analyst duties and responsibilities

Develop, manage and oversee implementation of SEO content strategy for CouponMob.com.
Analyze and design POS reports and sales representative commission processes.
Run prewritten SQL quire's for research on back end software.
Calculate sales representative commissions base on POS reports.

Prepare your sales support analyst resume

When your background is strong enough, you can start writing your sales support analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a sales support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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