How to hire a sales support analyst

How to hire a sales support analyst, step by step

Here's a step-by-step sales support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a sales support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new sales support analyst
• Step 8: Go through the hiring process checklist

What does a sales support analyst do?

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1. Identify your hiring needs

   Before you start hiring a sales support analyst, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a sales support analyst to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a sales support analyst that fits the bill.

   This list shows salaries for various types of sales support analysts.

   Type of Sales Support Analyst	Description	Hourly rate
   Sales Support Analyst	Market research analysts study market conditions to examine potential sales of a product or service. They help companies understand what products people want, who will buy them, and at what price.	$17-36
   Marketing Internship	Marketing interns are usually marketing students or fresh graduates who are interested in getting actual work experiences before taking on a full-time job. They usually have an interest or academic background related to marketing... Show more	$11-18
   Marketing Coordinator	A marketing coordinator supports the marketing department on deciding strategies and business efforts to develop the brand image and boost customer satisfaction. Marketing coordinators' duties include assisting in advertising campaigns, scheduling promotional events, monitoring sales status, researching current market trends, maintaining a record of existing and potential clients, and contributing ideas to improve the brand's profitability... Show more	$16-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Sales Support
   • Salesforce
   • CRM
   • Sales Process
   • Access Database
   • Account Executives
   • SQL
   • Process Improvement
   • Data Analysis
   • Customer Service
   • Sales Reports
   • Sales Management
   • Technical Support
   • Customer Satisfaction

   Check all skills

   Responsibilities:

   • Develop, manage and oversee implementation of SEO content strategy for CouponMob.com.
   • Analyze and design POS reports and sales representative commission processes.
   • Run prewritten SQL quire's for research on back end software.
   • Calculate sales representative commissions base on POS reports.
   • Monitored/Maintain opportunity records in CRM to ensure accurate forecast and pipeline reporting.
   • Plan and coordinate corporate breakfasts/luncheons and develop PowerPoint presentations for relate meetings.

   More sales support analyst duties

3. Make a budget

   Including a salary range in your sales support analyst job description is one of the best ways to attract top talent. A sales support analyst can vary based on:

   • Location. For example, sales support analysts' average salary in mississippi is 57% less than in washington.
   • Seniority. Entry-level sales support analysts 52% less than senior-level sales support analysts.
   • Certifications. A sales support analyst with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a sales support analyst's salary.

   Average sales support analyst salary

   $52,551yearly

   $25.26 hourly rate

   ---

   Entry-level sales support analyst salary

   $36,000 yearly salary

   Updated December 16, 2025

   Average sales support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$81,030	$39
   2	California	$75,413	$36
   3	New York	$70,063	$34
   4	Connecticut	$65,634	$32
   5	Ohio	$62,761	$30
   6	Minnesota	$59,828	$29
   7	Maryland	$59,152	$28
   8	Colorado	$58,826	$28
   9	Virginia	$58,393	$28
   10	Illinois	$55,734	$27
   11	Pennsylvania	$51,740	$25
   12	Texas	$51,063	$25
   13	Wisconsin	$49,749	$24
   14	North Carolina	$49,445	$24
   15	Indiana	$47,406	$23
   16	Georgia	$45,394	$22
   17	Arizona	$44,614	$21
   18	South Carolina	$43,451	$21
   19	Missouri	$41,342	$20
   20	Alabama	$40,385	$19

   Average sales support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	VMware	$103,804	$49.91
   2	Wind River	$100,660	$48.39
   3	JPMorgan Chase & Co.	$91,684	$44.08	156
   4	Citi	$91,063	$43.78	39
   5	Barclays	$87,260	$41.95	3
   6	REV Group	$87,245	$41.94
   7	CVS Health	$81,056	$38.97	127
   8	HP	$80,574	$38.74	2
   9	Dell	$80,135	$38.53	1
   10	Vista Equity Partners	$76,853	$36.95	3
   11	Credit Suisse	$76,029	$36.55
   12	TD Bank	$75,859	$36.47	6
   13	Anastasia Beverly Hills	$75,682	$36.39	1
   14	Deutsche Bank	$74,461	$35.80	6
   15	McKesson	$69,401	$33.37	6
   16	Capgemini	$68,900	$33.13	22
   17	Medical Mutual	$66,294	$31.87
   18	Frontier Communications	$65,842	$31.65	1
   19	Aetna	$65,296	$31.39
   20	Bath & Body Works	$64,824	$31.17	1

4. Writing a sales support analyst job description

   A good sales support analyst job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a sales support analyst job description:

   Sales support analyst job description example

   CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 115 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.
   
   CAS is currently seeking a Sales Support Analyst. This position will be located in our Columbus, OH headquarters.
   
   This position is an entry-level role primarily responsible for customer support functions within the framework of established policies. This role provides customers with account set up, contract administration, login IDs, credits, billings, etc., with stringent service level objectives, to ensure proper product access and accurate billing.
   
   Responds to customer inquiries regarding products supported, processing product orders, setting up customer accounts and login IDs, and establishing product/file access via password set up process. Control public access to files, databases, and other web products through established guidelines (e.g. password resets, IP address validation, etc.)
   
   Researches and analyzes SAP and/or Salesforce.com records to resolve product access, billing, and other operational issues (e.g. payment problems, address changes, etc.).
   
   Maintains customer ownership and demographic information, and updates confidential customer records using SAP, TSO, or CRM systems. Adheres to established standards in the creation of contact, site, and parent customer records while maintaining quality objectives set for each as non-adherence to documented standards will cause billing inaccuracy. Reviews associated feedback reports and revises as necessary.
   
   Processes credit requests for products supported, researching, validating, and obtaining proper approval for all credit requests. Reviews invoice dry run and corrects problems prior to invoices being created/mailed. Follows similar procedures for compiling and issuing electronic usage reports to customers.
   
   Utilizes office automation tools to communicate effectively with both external and internal customers, including international service centers, outsourcing vendors, field account consultants, international sales agents, CAS Accounting, etc., providing the necessary information from internal systems to support the needs of all areas to ensure exceptional overall customer service and support.
   Bachelors Degree or equivalent required 1-5 years experience in a Sales Support, Customer Support or equivalent role required Experience with SalesForce, SAP and Microsoft Office desired Must possess a high degree of precision and accuracy CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran. Company DescriptionCAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 114 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

   Copy this example

   

5. Post your job

   There are a few common ways to find sales support analysts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your sales support analyst job on Zippia to find and recruit sales support analyst candidates who meet your exact specifications.
   • Use field-specific websites such as swipe files, exit five, marketinghire, american marketing association.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with sales support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new sales support analyst

   Once you've selected the best sales support analyst candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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