Sales support analyst job description

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 115 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking a Sales Support Analyst. This position will be located in our Columbus, OH headquarters.

This position is an entry-level role primarily responsible for customer support functions within the framework of established policies. This role provides customers with account set up, contract administration, login IDs, credits, billings, etc., with stringent service level objectives, to ensure proper product access and accurate billing.

Responds to customer inquiries regarding products supported, processing product orders, setting up customer accounts and login IDs, and establishing product/file access via password set up process. Control public access to files, databases, and other web products through established guidelines (e.g. password resets, IP address validation, etc.)

Researches and analyzes SAP and/or Salesforce.com records to resolve product access, billing, and other operational issues (e.g. payment problems, address changes, etc.).

Maintains customer ownership and demographic information, and updates confidential customer records using SAP, TSO, or CRM systems. Adheres to established standards in the creation of contact, site, and parent customer records while maintaining quality objectives set for each as non-adherence to documented standards will cause billing inaccuracy. Reviews associated feedback reports and revises as necessary.

Processes credit requests for products supported, researching, validating, and obtaining proper approval for all credit requests. Reviews invoice dry run and corrects problems prior to invoices being created/mailed. Follows similar procedures for compiling and issuing electronic usage reports to customers.

Utilizes office automation tools to communicate effectively with both external and internal customers, including international service centers, outsourcing vendors, field account consultants, international sales agents, CAS Accounting, etc., providing the necessary information from internal systems to support the needs of all areas to ensure exceptional overall customer service and support.
Bachelors Degree or equivalent required 1-5 years experience in a Sales Support, Customer Support or equivalent role required Experience with SalesForce, SAP and Microsoft Office desired Must possess a high degree of precision and accuracy
CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran.
Company DescriptionCAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 114 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial air systems with over 6,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most efficient and effective air system solution. To learn more about Kaeser, visit our website at www.us.kaeser.com

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of **Sales Support** for our branch location in Louisville, KY.
**Job Description**

+ Be the primary contact with customers and prospects related to equipment sales.

+ Manage and coordinate field sales representative's calendar and sales appointments

+ Contact customers to schedule follow-up appointments

+ Handle lead follow-up and qualification of customers

+ Create quote requests upon recommendation of sales representative

**Required Qualifications**

_The successful candidate's background will include:_

+ High School diploma (required); college degree (preferred)

+ Experience working in a sales driven environment, preferably industrial

+ Experience making prospecting calls both warm and cold in goal driven environment

+ Excellent communication skills both verbal and written

+ Flexibility to travel for product training classes

+ PC literate, specifically MS Products, Word, Excel and Outlook (required), Google Suite

+ SAP experience (preferred)

**We offer a competitive salary, potential for goal based bonuses, excellent benefit package including Profit Sharing and 401(k) Plan.**

**This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.**

Provide a wide variety of established business support functions for account teams, multiple managers, or departments.Works independently to solve problems and resolve issues for an existing business, including:- Produces a variety of correspondence, reports, and presentations using PowerPoint and Excel- Open enrollment support- Collects, compiles, and analyzes data and provides summaries and observations to the manager- Participate in special projects
Pay Range

The typical pay range for this role is:

Minimum: 18.50

Maximum: 33.65

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

-2-5+ yrs relevant experience-Extensive experience in Word, PowerPoint, Excel-Knowledge and experience with administrative operations- Accomplish workload efficiently in a face-paced, demanding environment-Demonstrates Aetna values through actions and communication-Demonstrate high level of interpersonal skills in order to effectively collaborate with team to reach market goals-Strong written & verbal communication skills

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

- Previous experience supporting sales team is preferred Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables

Education

High School Diploma

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.