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Sales support analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Michael Zhang,

Dr. Faisal Rahman Ph.D.

Below we've compiled a list of the most critical sales support analyst skills. We ranked the top skills for sales support analysts based on the percentage of resumes they appeared on. For example, 14.0% of sales support analyst resumes contained sales support as a skill. Continue reading to find out what skills a sales support analyst needs to be successful in the workplace.

15 sales support analyst skills for your resume and career

1. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how sales support analysts use sales support:

Assist Regional Commercial Manager and District Sales Managers in day-to-day operations including inside sales support and forecasting.
Provided administrative sales support to inside sales teams to enable territory managers to improve sales productivity.

2. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how sales support analysts use salesforce:

Prepared written and graphical presentations, reports, trend analysis and executive summaries Lead project manager for the implementation of SalesForce.com
Collaborated with Sales Professionals and Sales Management Team in achieving their monthly and yearly commission targets using tools like Salesforce.com.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales support analysts use crm:

Worked cross functionally to build and implement processes for CRM data management to improve operational efficiency.
Monitored/maintained opportunity records in CRM to ensure accurate forecast and pipeline reporting.

4. Sales Process

Here's how sales support analysts use sales process:

Developed and implemented new sales process to support growing business opportunities.
Identified and drove correction of sales processing gap and tool limitation, which directly impacted 400 orders and increased account renewals.

5. Access Database

Here's how sales support analysts use access database:

Collected and analyzed utility usage data in Access database for pricing commercial customer accounts.
Developed Excel macros and access databases to automate daily, weekly and monthly reporting.

6. Account Executives

Account executives help build good relationships with new and existing clients. They interact with brand teams and clients, making them the point of contact. A sales development representative responsibilities entail facilitating sales, generating potential leads, and referring customers to the best salesperson. To succeed in this job post, you need to have the best customer service, math, analytical, interpersonal, and communication skills. A bachelor's degree in business marketing, sales, or a similar field fits this role.

Here's how sales support analysts use account executives:

Prepared and published sales proposals and presentations for eight account executives.
Analyze sales data or forecasts and summarize for OES Account Executives.

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7. SQL

Here's how sales support analysts use sql:

Job Highlights * Programming -> Wrote C program with embedded SQL to automate the population of tables.
Used SQL/Developer 7.1.5 to run SQL queries to extract sales and product data.

8. Process Improvement

Here's how sales support analysts use process improvement:

Identify opportunities for process improvement across document storage platforms and escalate any issues or problems with current standard.
Generated training documentation where none existed previously, and created the base for process improvement and inter-department collaboration.

9. Data Analysis

Here's how sales support analysts use data analysis:

Provide recommendations to project manager based on field performance data analysis.
Coordinated monthly IMS sales data loads, for target reporting and competitive product data analysis.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales support analysts use customer service:

Provided technical expertise on industrial engineering products in support of inside sales/customer service and applications engineering for this start-up.
Learned ReachLocal's proprietary technology in order to work through customer service issues for online advertising campaigns

11. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how sales support analysts use sales reports:

Used AS400/JD Edwards screen to gather order information, tracking, inventory, and download various sales reports.
Developed data storytelling sales reports providing a clear, more meaningful picture of the sales unit metrics.

12. Sales Management

Here's how sales support analysts use sales management:

Developed and managed information and reporting systems for technical sales and sales management staff.
Conduct regular meeting with sales management and provide reports, status, questions and requirements on outstanding contracts.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how sales support analysts use technical support:

Joined this Apple Computer manufacturing representative as their lead technical support analyst for Indiana and Kentucky.
Provided technical support and product demonstrations to major corporate and government clients.

14. Customer Satisfaction

Here's how sales support analysts use customer satisfaction:

Conducted support case analysis of customer experience pain points, identifying areas of impact and recommending solutions that improved customer satisfaction.
Maintain client/partner relations and proceeded to ensure customer satisfaction.

15. Financial Analysis

Here's how sales support analysts use financial analysis:

Support distributors with cost proposals and financial analysis.
Implement and trouble-shoot financial analysis software solutions with executives and end user accounting staff of companies with revenues of 10MM-100MM.

5 Sales Support Analyst resume examples

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What skills help Sales Support Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What sales support analyst skills would you recommend for someone trying to advance their career?

Dr. Michael Zhang

Professor in Management Science, Director of Master of Business Analytics, Website

Don’t worry about your job title. Regardless of what you do, prepare yourself with data and modeling skills and hands-on experience in applying knowledge for developing, evaluating, refining and implementing analytics solutions to your career.

What type of skills will young sales support analysts need?

Dr. Faisal Rahman Ph.D.

Founding Dean & Professor, Saint Xavier University

Graduates need to be extremely comfortable and competent in using technology in every aspect of their job. Also, they should have course work in data analytics. COVID-19 is reshaping every sector of the economy. Graduates need to understand the changing needs of the customers and employers and how to communicate with them.

What hard/technical skills are most important for sales support analysts?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

The most important hard skills for management analysts are problem-solving, data analysis, and presentation skills. The central focus of their work revolves around solving problems for clients by analyzing large chunks of data and drawing meaningful conclusions. Analysts also spend a great deal of time creating sophisticated presentations to enhance communication with clients. Management Analysts should be especially skilled with excel and PowerPoint.

What soft skills should all sales support analysts possess?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

Excellent communication skills are absolutely essential for management analysts. Usually, these skills are best demonstrated during the interview process with little room for error. In addition, applicants should have strong interpersonal skills because much of their job requires them to work with managers and employees of various organizations. Furthermore, soft skills such as leadership, confidence, and time management are highly valued.

Do you want to know more?

List of sales support analyst skills to add to your resume

The most important skills for a sales support analyst resume and required skills for a sales support analyst to have include:

Sales Support
Salesforce
CRM
Sales Process
Access Database
Account Executives
SQL
Process Improvement
Data Analysis
Customer Service
Sales Reports
Sales Management
Technical Support
Customer Satisfaction
Financial Analysis
Data Integrity

SharePoint
Problem Resolution
RFP
Order Management
Business Development
Sales Reps
POS
Order Entry
Sales Organization
SFDC
Sales Data
Customer Support
Order Processing
Conference Calls
Pre Sales
Customer Accounts

Business Processes
Sales Presentations
Coordinate Implementation
Customer Issues
Sales Proposals
Operational Support
Sales Materials
ERP
Training Materials
Customer Inquiries
Post Sales
Trade Shows
Sales Channels
EDI
User Acceptance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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