A sales support associate is a member of a sales team whose job entails supporting sales representatives in meeting sales quotas. Sales support associates perform administrative and data entry tasks, respond to customer inquiries, back up the sales team with information, process orders, and manage customers' accounts.
This is an entry-level position you can start with no more than a high school diploma. Experience in administrative positions might boost your chances of getting hired, but this is really something you can get the hang of pretty quickly. Interpersonal skills are a different matter. You will be dealing with clients a lot, so it is really better for everyone if you actually enjoy talking to them. And if you really can only concentrate on doing one thing at a time, maybe this job is not for you.
Sales positions are always on demand, and this is no different for sales support associates positions, with an expected steady 5% growth until 2028. Using the experience you gain on this job, you will easily be able to switch to any customer service position or other sales roles of your choice later on.
There is more than meets the eye when it comes to being a sales support associate. For example, did you know that they make an average of $17.08 an hour? That's $35,518 a year!
Between 2018 and 2028, the career is expected to grow 2% and produce 35,400 job opportunities across the U.S.
There are certain skills that many sales support associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and customer-service skills.
When it comes to the most important skills required to be a sales support associate, we found that a lot of resumes listed 20.3% of sales support associates included communication, while 12.8% of resumes included sales floor, and 9.8% of resumes included high volume. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the sales support associate job title. But what industry to start with? Most sales support associates actually find jobs in the retail and technology industries.
If you're interested in becoming a sales support associate, one of the first things to consider is how much education you need. We've determined that 43.7% of sales support associates have a bachelor's degree. In terms of higher education levels, we found that 3.0% of sales support associates have master's degrees. Even though some sales support associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a sales support associate. When we researched the most common majors for a sales support associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on sales support associate resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a sales support associate. In fact, many sales support associate jobs require experience in a role such as sales associate. Meanwhile, many sales support associates also have previous career experience in roles such as cashier or customer service representative.