Sales support engineer job description

Architectural Ceramics is a family owned and operated business with over 30 years of experience in the industry. ACI brings a vast selection of the world's latest and finest porcelain, ceramic stone and glass tile under one roof. We expertly guide homeowners, architects, interior designers and other trade professionals in the specification of appropriate products and the design of their personally inspired space with maintaining a high level of service, dependability and thoughtfulness.

Architectural Ceramics has been deemed where the architects and designer shop by Washingtonian Magazine.

As an employee of Architectural Ceramics you are very important to the Company's goal of providing the finest quality products and customer service to our clients and to do so more efficiently and economically than our competitors. Our ongoing dedication to outstanding quality and service remains the hallmark of our organization's success. If you have the desire to succeed we invite you to join our team!

Position Vision

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Requirements:

• Excellent verbal and communication skills.
• Working knowledge of computer systems (CRM experience helpful).
• Ability to maintain positive working relationship with customers and co-workers.
• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
• Ability to create and use excel spreadsheets and word documents.
• Types 60 words a minute.

Experience in a retail sales environment, with working knowledge of retail practices and procedures, is a plus. Solid computer, systems, and math skills are required.

Benefits

We believe every employee should be properly rewarded for a job well done. Architectural Ceramics provides you with healthcare including medical, prescription drug, and dental insurance. Your financial well-being will be supported by an equitable compensation program and a retirement investment plan. We offer a challenging & rewarding professional work environment, balanced by a time of that includes paid holidays.

Any offer for employment is conditioned upon the results of pre-employment drug/alcohol screening and background check.

PI194477327

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial air systems with over 6,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most efficient and effective air system solution. To learn more about Kaeser, visit our website at www.us.kaeser.com

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of **Sales Support** for our branch location in New Castle, DE.
**Job Description**

+ Support and manage sales process workflow for equipment order processing and delivery.

+ Coordinate field sales representative's calendar and sales appointments.

+ Contact and qualify new and current customers to support marketing efforts.

+ CRM management and maintenance.

+ Create quote requests upon recommendation of sales representative.

**Required Qualifications**

_The successful candidate's background will include:_

+ High School diploma (required); college degree (preferred)

+ Experience working in a sales driven environment, preferably industrial

+ Experience making prospecting calls both warm and cold in goal driven environment

+ Excellent communication skills both verbal and written

+ Flexibility to travel for product training classes

+ PC literate, specifically MS Products, Word, Excel and Outlook (required), Google Suite

+ SAP and CRM experience (preferred)

**We offer a competitive salary, potential for goal based bonuses, excellent benefit package including Profit Sharing and 401(k) Plan.**

**This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.**

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.
World Fuel Services, is an equal
opportunity/affirmative
action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services Corporation is a Fortune 250 Company. We provide energy, logistics, and technology solutions to aviation, marine, and land customers and suppliers around the world. Our global team of local professionals delivers innovative products and services at more than 8,000 global locations.
We offer sustainability solutions including renewable power sourcing with renewable energy certificates, evaluation, and management of both on-site and off-site solar projects with power purchase agreements, and sustainability strategy consulting.
Our mission is to create value for our business partners by delivering innovative solutions and logistics through a global team of local professionals.
World Fuel Services awarded the #39 spot on the Forbes 2021 America's Best Midsize Employers to work for.

Summary
This is an opportunity to work and grow with the world's leading global energy supplier. World Fuel Services has designed this role specifically to prepare our C&I Sales Support to effectively manage their own territory and graduate into the Sales Executive role.
As the C&I Sales Support for World Fuel Services, you will work directly with our C&I Key Account Managers to effectively manage and grow an existing sales territory. You will strategize with the Key Account Manager to gain additional share of wallet from our customers. You will also work with KAMs to add value and resolve issues for our customers.Key Responsibilities
Prospect and identify new leads and opportunities within current customer base.Build and maintain relationships with current customers. Work with contractors and vendors to manage on-site repairs and improvements.Collaborate with internal stake holders to resolve customer issues related to pricing, billing, and service.Creating route cards and set-up fleet fueling accounts including bar codes.Support KAMs in setting up new Ship To locations in back-office system(s).Work with equipment department & vendors to assure tanks are set up and labeled properly.Assist KAMs with temporary tank placements.Follow up via phone call or text Day after delivery.Confirm delivery schedule, delivery hours / correct POC info.Visit customers.Support KAMs with fuel quality issues & product sampling when needed.Deliveries for Emergency small package lubricant/DEF.Performs other related duties, tasks, requests, and directives issued from leaders as required.

Requirements, Competencies and Certifications
Strong analytical and problem-solving skills.Motivated and able to work with limited supervision.Excellent verbal and written communication skills, with a commitment to delivering superior customer service. Attention to detail and ability to meet strict deadlines.Ability to be a team player in a fast-paced environment.Exceptional organizational skills with ability to multitask.

Minimum Education & Experience
Bachelor's degree Preferred.1 to 3 years of experience in a customer facing role.
What You'll Love About Us
Health Benefits. Medical with HSA and FSA options that includes infertility benefits. 100% coverage of preventative care, Dental, Vision, Teladoc, Employee Assistance Program.Prepare for the Future. 401K Retirement Plan 50% match.Rest and Relaxation. 3 weeks Paid Time Off and 8 Paid Holidays.Financial Peace of Mind. Short-Term Disability, Life and AD&D Insurance covered by WFS.Learning and Development. LinkedIn Learning.Additional Perks We Offer. Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection.