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Become A Sales Support Manager

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Working As A Sales Support Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $103,000

    Average Salary

What Does A Sales Support Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Sales Support Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Sales Support Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Sales Manager 3.6 years
Head Of Sales 2.9 years
Top Careers Before Sales Support Manager
Manager 5.0%
Top Careers After Sales Support Manager
Manager 7.4%
Director 3.3%
Owner 2.8%

Do you work as a Sales Support Manager?

Sales Support Manager Demographics

Gender

Male

49.9%

Female

48.8%

Unknown

1.4%
Ethnicity

White

63.0%

Hispanic or Latino

14.7%

Black or African American

11.3%

Asian

7.0%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

46.4%

French

11.9%

Italian

6.0%

Portuguese

4.8%

Mandarin

4.8%

German

3.6%

Japanese

3.6%

Macedonian

2.4%

Korean

2.4%

Chinese

2.4%

Swedish

1.2%

Hakka

1.2%

Zulu

1.2%

Croatian

1.2%

Albanian

1.2%

Carrier

1.2%

Dutch

1.2%

Polish

1.2%

Cantonese

1.2%

Arabic

1.2%
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Sales Support Manager Education

Schools

University of Phoenix

28.0%

Indiana Wesleyan University

4.7%

George Washington University

4.3%

Michigan State University

4.3%

Pennsylvania State University

4.3%

University of Miami

4.3%

University of Alabama

3.8%

Northwestern University

3.8%

University of Maryland - University College

3.8%

University of Central Florida

3.8%

Purdue University

3.8%

University of Kansas

3.8%

Northern Illinois University

3.8%

Strayer University

3.8%

Appalachian State University

3.3%

Villanova University

3.3%

University of Nebraska at Omaha

3.3%

Pace University - New York

3.3%

Florida International University

3.3%

Central Michigan University

3.3%
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Majors

Business

42.7%

Marketing

9.1%

Management

7.2%

Communication

6.6%

Psychology

3.9%

Finance

3.2%

Accounting

2.5%

Computer Science

2.4%

Human Resources Management

2.4%

Political Science

2.2%

Project Management

2.1%

Criminal Justice

2.1%

Graphic Design

2.1%

Economics

1.9%

Education

1.8%

Electrical Engineering

1.7%

General Education, Specific Areas

1.6%

Computer Information Systems

1.6%

Liberal Arts

1.5%

General Sales

1.4%
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Degrees

Bachelors

47.2%

Other

21.6%

Masters

17.9%

Associate

8.0%

Certificate

3.3%

Diploma

1.0%

Doctorate

0.5%

License

0.5%
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Real Sales Support Manager Salaries

Job Title Company Location Start Date Salary
Latin America Sales and Support Manager Baker Hughes Incorporated Houston, TX Aug 03, 2015 $143,222
Latin America Sales and Support Manager Baker Hughes Incorporated Houston, TX Mar 08, 2015 $143,222
Citigold Sales Support Manager Citibank, N.A. Islandia, NY Aug 08, 2016 $125,000
Sales Support Manager Citigroup Global Markets Inc. Islandia, NY Dec 10, 2015 $125,000
Manager, Sales Process and Support GE Healthcare, Inc. Princeton, NJ Nov 30, 2013 $125,000 -
$135,000
Sales Support SR. Manager Dell Marketing L.P. Round Rock, TX Sep 27, 2016 $124,982
Sales Support SR. Manager Dell Marketing LP Round Rock, TX Sep 30, 2013 $122,532
Manager, Sales Support The Scotts Miracle-GRO Company Marysville, OH Feb 15, 2012 $120,000 -
$140,000
Sales Support SR. Manager Dell USA LP Round Rock, TX Aug 22, 2011 $114,650
Principal Sales Support Manager Rockwell Collins, Inc. Tustin, CA May 02, 2014 $114,622
Sales Support SR. Manager Dell USA LP Round Rock, TX Sep 07, 2011 $111,323
Manager, Sales Support The Scotts Company LLC Marysville, OH Feb 15, 2015 $110,000 -
$142,100
Sales Support Manager Siemens Industry, Inc. Wendell, NC Jan 28, 2015 $107,690
Manager-Sales Support Harman Connected Services, Inc. Plano, TX Jan 06, 2016 $107,120 -
$130,000
Sales Support Senior Manager Dell USA, LP Round Rock, TX Feb 08, 2012 $105,905
Manager, Sales Support and Analytics Genzyme Corporation Cambridge, MA Jul 20, 2015 $105,000 -
$125,000
Sales Support Manager Kale Softech, Inc. Edison, NJ Jan 09, 2016 $105,000
Sales Support Senior Manager Dell USA, LP Round Rock, TX Feb 08, 2012 $104,686
Sales Support Manager Citifinancial, Inc. Baltimore, MD Sep 01, 2011 $100,000
Technical Sales Support Manager Pridevel Consulting, LLC Naperville, IL Oct 01, 2011 $96,000
Sales Manager and Technical Support High Q Laser (Us), Inc. Watertown Town, MA Oct 01, 2011 $89,000
Purchasing/Sales Support Manager Permasteelisa North America Corp. Chicago, IL Feb 16, 2011 $88,733 -
$106,829
Purchasing/Sales Support Manager Permasteelisa North America Corp. Chicago, IL Dec 10, 2009 $88,171 -
$105,269
Regional Sales Support Manager Campbell Alliance Group, Inc. Thousand Oaks, CA Jul 25, 2011 $87,500
Purchasing/Sales Support Manager Permasteelisa North America Corp. Windsor, CT Feb 16, 2012 $87,500 -
$103,000
Sales Support Manager Citifinancial, Inc. Baltimore, MD Oct 23, 2010 $85,850
Multicultural Sales Support Manager Ing North America Insurance Corporation Irvine, CA Oct 01, 2011 $85,000
Sales Support Manager Diebold, Inc. Tampa, FL Jun 28, 2012 $83,188

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AVERAGE SALARY FOR A Sales Support Manager

Average Yearly Salary
$103,000
View Detailed Salary Report
$67,000
Min 10%
$103,000
Median 50%
$103,000
Median 50%
$103,000
Median 50%
$103,000
Median 50%
$103,000
Median 50%
$103,000
Median 50%
$103,000
Median 50%
$157,000
Max 90%
Best Paying Company
Baker Hughes
Highest Paying City
Philadelphia, PA
Highest Paying State
Delaware
Avg Experience Level
3.6 years
How much does a Sales Support Manager make at top companies?
The national average salary for a Sales Support Manager in the United States is $103,184 per year or $50 per hour. Those in the bottom 10 percent make under $67,000 a year, and the top 10 percent make over $157,000.

How Would You Rate The Salary Of a Sales Support Manager?

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Top Skills for A Sales Support Manager

  1. Customer Service
  2. Sales Reps
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Tracked and managed customer service satisfaction survey results ensuring associates delivered a world class client experience.
  • Served as a PerkinElmer systems administrator for SalesForce.com and developed applications which assisted all external based sales reps and support staff.
  • Completed self-audits to ensure compliance of operational and departmental standards; resulting score contributed to excellent performance standard of store audit.
  • Interviewed, hired and trained new quality technical support representatives.
  • Managed the flow of new receipts to sales floor for a $32 million facility.

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Top 10 Best States for Sales Support Managers

  1. New York
  2. Rhode Island
  3. Texas
  4. Colorado
  5. New Jersey
  6. Virginia
  7. North Carolina
  8. Delaware
  9. New Hampshire
  10. Pennsylvania
  • (2,897 jobs)
  • (200 jobs)
  • (4,088 jobs)
  • (1,324 jobs)
  • (1,490 jobs)
  • (1,635 jobs)
  • (1,541 jobs)
  • (119 jobs)
  • (257 jobs)
  • (1,828 jobs)

Top Sales Support Manager Employers

Jobs From Top Sales Support Manager Employers

Sales Support Manager Videos

A Day in the Life of a Sales Manager

Career Profile: Sales & Support Manager

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