Sales support manager job description

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSR and in the movies!We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.The Sales Support Manager will work out of our corporate office in Lake Mary, Florida.
Responsibilities:
Leads a team of ~10 sales support specialists to create, review and process sales orders.Provides real-time feedback to employees regarding job performance and customer interactions.Adapts departmental plans and priorities to meet short-term service and/or operational challenges.Positively impacts the team's ability to achieve service, quality, and timeliness of objectives.Uses DBS or other Process Improvement toolsets to optimize the department as business needs change.Maintain a strong cadence of communication to key Flowserve stakeholders to ensure all parties are kept informed regarding the status of sales orders and escalated situations.Oversee & maintain a training program for increased professionalism and effective order management practices.Create and use timely reporting (monthly metrics, KPIs, Bowlers) to drive action. Ensure compliance with complaint management requirements.

FARO offers:
FARO has excellent benefits for you and your family. We not only care for our employees but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:
A competitive paid time off bank and paid holidays Medical, dental, life and AD&D insurance plans Pre-tax flex spending accounts for medical and dependent care 401K with employer match Tuition reimbursement and training opportunities Wellness fairs Employee events

Inclusive:
At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

FARO is an equal opportunity employer and provides equal opportunities to all employees and applicants for employment. FARO is a government contractor and will take affirmative action as called for by applicable laws and Executive Orders.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.

Architectural Ceramics is a family owned and operated business with over 30 years of experience in the industry. ACI brings a vast selection of the world's latest and finest porcelain, ceramic stone and glass tile under one roof. We expertly guide homeowners, architects, interior designers and other trade professionals in the specification of appropriate products and the design of their personally inspired space with maintaining a high level of service, dependability and thoughtfulness.

Architectural Ceramics has been deemed where the architects and designer shop by Washingtonian Magazine.

As an employee of Architectural Ceramics you are very important to the Company's goal of providing the finest quality products and customer service to our clients and to do so more efficiently and economically than our competitors. Our ongoing dedication to outstanding quality and service remains the hallmark of our organization's success. If you have the desire to succeed we invite you to join our team!

Position Vision

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Requirements:

• Excellent verbal and communication skills.
• Working knowledge of computer systems (CRM experience helpful).
• Ability to maintain positive working relationship with customers and co-workers.
• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
• Ability to create and use excel spreadsheets and word documents.
• Types 60 words a minute.

Experience in a retail sales environment, with working knowledge of retail practices and procedures, is a plus. Solid computer, systems, and math skills are required.

Benefits

We believe every employee should be properly rewarded for a job well done. Architectural Ceramics provides you with healthcare including medical, prescription drug, and dental insurance. Your financial well-being will be supported by an equitable compensation program and a retirement investment plan. We offer a challenging & rewarding professional work environment, balanced by a time of that includes paid holidays.

Any offer for employment is conditioned upon the results of pre-employment drug/alcohol screening and background check.

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Who we are

With an inclusive retail environment that is fueled by passionate associates, Bath & Body Works is one of the most creative, dynamic and profitable fashion retailers in the industry. We are a $6.4 billion retail brand - and growing - with 10+ years of back-to-back growth and unlimited potential. We are the world's leading fragrance retail brand for body and home, delivered through fashion, trend and newness with products that are globally inspired.

The opportunity

We're hiring for you to join our team as a sales support associate in our stores. In this role, you will be the face of Bath & Body Works - understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store, and contribute to a positive, high-energy environment. As an associate, you will:

* Deliver a friendly and efficient cash wrap experience, while reinforcing the customer's purchase and capturing the customer's phone number/email address
* Recover merchandise on the sales floor and replenish merchandise to brand standards
* Support product replenishment activities that keep the store full and abundant, including processing merchandise and maintaining the back room
* Assist with floorset execution, window changes, visual presentation and marketing placement as needed
* Abide by our values, policies, procedures and safety messages

What you can expect from us

* A merchandise discount of 30% at Bath & Body Works
* Mental health and well-being services and resources at no cost to you
* An opportunity to save in the BBW 401(k) after you've been with us for a year and worked 1000 hours
* A fun, rewarding experience where you can be you … because we believe in making the world a brighter, happier place through fragrance, and that diversity, equity and inclusion make us stronger

Qualifications

What you'll contribute to the team

* Demonstrated sales and customer service results in a fast-paced environment
* Availability for varied weekly shifts including weekend, closing and peak hour shifts
* Effective communication skills, being open to feedback and the ability to act on it

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.