Become A Sales Support Representative

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Working As A Sales Support Representative

Selling or Influencing Others
Communicating with Persons Outside Organization
Establishing and Maintaining Interpersonal Relationships
Getting Information
Communicating with Supervisors, Peers, or Subordinates

$55,730
Average Salary

What Does A Sales Support Representative Do At Kelly Services

* Respond professionally to inquiries from customers, sales staff, internal colleagues, & vendors
* Release sales orders, draft documents, update invoice & packing slips promptly
* Run & analyze daily reports using SAP & other internal systems
* Investigate & troubleshoot customer service issues and initiate corrective action to resolve the issue
* Provide clients with product features/services & benefits, quote prices, prepare sales order forms & reports
* Establish & maintain working relationships with multiple individuals & departments inside & outside of the organization

What Does A Sales Support Representative Do At Post Holdings

* Lead inside sales for the independent customer bases through the tactical use of both telesales and email blasts.
* Work with sales team to identify and align on target sales lead list, distribution priorities and annual promotional calendar/offering.
* Responsible for managing trade system entry and reporting for N&O distributors and specified accounts.
* Collaborate with the BATS (Trade Management Team) on TPS entry and reporting.
* Monthly TPS review with Sales Leadership.
* Collaborate with sales team on trade entries and accuracy to ensure on-time deduction resolution.
* Support sales team with cross-functional requests (vendor agreements, marketing information, sample process and other process questions)
* Communicate/forward organizational reports, information, announcements, requests and updates to the N&O Team

What Does A Sales Support Representative Do At Stryker

* Responsible for total customer and sales representative satisfaction in order management
* Provides (2) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
* Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
* Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
* Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
* Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
* Back-up to Customer Support team when needed
* Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
* Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
* Must meet all training and documentation criteria.
* Abides by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
* Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments
* Prioritizes and identifies activities and tasks, adjusting priorities when appropriate

What Does A Sales Support Representative Do At Manpower Group

* Represents company in communicating with related divisions/departments and internal customers.
* Works independently, although the scope for the discretion is limited and the output is reviewed periodically while in progress.
* The work priorities are defined with the manager/supervisor.
* Assumes responsibility for handling varied customer transactions regarding CRM entries, sample ordering, database reporting, price inquiries, quotes, order entry, order status (promise and shipping dates) inquiries, back orders proofs of delivery, and other related systems, policies and procedures.
* Working tasks might include:
* Responds to Sales/Customer's inquiries regarding product identification and information, quotations, and pricing requests.
* Builds credibility and trust with Field sales/customers by providing value added services recommendations for product applications, promotional opportunities, order enhancements, related sales, etc.
* Provide input for writing specifications needed for Sales Support Center service methods and procedures.
* Changes ship routings upon Sales/customers requests and expedites outstanding orders.
* Handles customer inquiries/complaints of moderate scope and complexity such as product returns/exchanges, pricing, major discounts, etc. and suggests improvements to respective departments. (45%)
* Handles inquiries of moderate scope and complexity.
* Uses basic analytic skills to interpret information, examine variables, draw conclusions, and assess alternative methods. complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaption to circumstances when necessary. (30%)
* Primary contacts are typically internal and on a professional supervisory, or co-worker level.
* Interaction is focused on answering routine questions directly related to the professional discipline, as well as exchanging factual information with an audience knowledgeable in the subject area. (25%)
* The job also requires performing other duties as assigned.
* Percentages of time spent on job duties are estimates and may vary for each job

What Does A Sales Support Representative Do At Sysco Corp

* Knowledge of product lines available to customers both locally and via special order.
* Responsible for accurately entering customer orders in a timely manner.
* Review orders for out-of-stocks, pick-ups; follow-up
* Consult Merchandisers for details on merchandise, i.e. pack size, dates, availability, etc.
* Communicate to Transportation and Routing on variations of deliveries.
* Communicate with inventory control on product discrepancies.
* Maintain accuracy and signatures of documentation needed for exportation.
* Attend and participate in general sales meetings, department meetings, additional mandatory sales / product training and food shows as directed by supervisor.
* Attend monthly sales meetings to increase product knowledge as directed by supervisor.
* Responsible for the processing of customer special orders, pick-ups and will-calls.
* Expedite customer needs for Pick-ups and credit.
* Communicate to Sales Directors customer out of stocks, special orders, pick-ups, will-calls, etc.
* Review order allocations and correct discrepancies (customer information, product information).
* Comply and follow all Cruise documentation procedures.
* Conduct all business in a professional and ethical manner.
* Perform other duties as directed by supervisor.
* STANDARDS OF PERFORMANCE:
* Excellent oral and written communication skills.
* Ability to plan and organize time and projects efficiently.
* Ability to act in an ethical, honest and professional manner at all times.
* Desire to work in a team environment.
* Discretion with company and customer procedures / pricing

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How To Become A Sales Support Representative

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.

Education

A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.

Training

Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.

Advancement

Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Sales Support Representative jobs

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Real Sales Support Representative Salaries

Job Title	Company	Location	Start Date	Salary
Sales Support Representative-Engineering (Latin AM	Flowserve U.S. Inc.	Sulphur Springs, TX	Sep 01, 2013	$86,139
Sales Support Representative-Engineering (Latin AM	Flowserve U.S. Inc.	Sulphur Springs, TX	Sep 01, 2010	$69,290
Sales Support Representative II	Apple Inc.	Cupertino, CA	Sep 20, 2010	$66,000
Service and Technical Sales Support Representative	New York Imaging Service, Inc.	Newburgh, NY	Jan 01, 2011	$53,560
Technical Sales & Support Representative, Int'l SA	Niels Jorgensen Company, Inc.	Burgaw, NC	Sep 03, 2013	$52,000
International Sales Support Representative	Spudnik Equipment Company LLC	Blackfoot, ID	Jun 10, 2010	$44,000
Sales and Sales Support Representative	Sekisui Voltek, LLC	Coldwater, MI	Apr 19, 2010	$43,500
Sales and Sales Support Representative	Sekisui Voltek, LLC	Coldwater, MI	Apr 25, 2010	$43,500

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Top Skills for A Sales Support Representative

Top Sales Support Representative Skills

Sales Support
T
Assists Sales Representatives

You can check out examples of real life uses of top skills on resumes here:

Direct Sales Support to Account Executives for an assigned Sales Territory.
Greet customers and determine the reason for their visit placing them in queue for the sales staff.
Answered inbound calls and assists sales representatives.
Perform monthly inventory audits and reconcile discrepancies.
Received inbound calls from indirect dealers/retail agents.