Sales support representative job description

Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.
Pay Rate $23.08

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.
Responsibilities
Work together with Sales associates to support customer needs by determining the best products and solutions.Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.Coordinate deliveries on behalf of customers.Answer sales calls for general information, addressing and resolving customer concerns or questions.Ability to effectively use customer relationship management (CRM) system and phone system.
Qualifications
Prior sales and/or customer service experience is preferred.Exhibit strong skills for sales, including the ability to upsell.Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.Ability to react well in a fast-paced environment & follow through on commitments.Highly motivated and customer service oriented mentality with ability to build relationships is a plus.General digital literacy including Microsoft Office.Ability to quickly learn product knowledge and processes.
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

The Centralize Sales Support Group has organizational, procedural and some developmental responsibilities for ALL sales support functions. This position will look for patterns, trends and provide administrative direction and coaching to the sales field. Additional tasks include process ownership and alignment, measurement and tracking of productivity and the coordination of training efforts to achieve maximum effectiveness. This position will work cross-functionally with customer service, supply chain and accounts receivable to design, implement and execute sales support programs.
Formula for Success
• Understanding the OTC (Order to Cash) process know how – Standard Orders, Third Party, Consignment etc.
• Develop business requirements for the various Sales systems of record to ensure partner needs are met through the order to service delivery experience, culminating in accurate partner commissions and sales attribution
• Define, document and implement improvements to day-to-day sales support
• Actively participate in key sales support activities: Master Data Maintenance, Pricing Entry, Order Tracking (working with supply chain and customer service), Monthly Progress Reports (MPR’s), etc.
• Effectively work with all internal departments to efficiently manage and communicate sales organizational changes
• Manage overall dashboard of activity/metrics to showcase Sales Support success
• Manage action items for issues identified related to OTC process
• Create and submit various monthly and weekly reports as requested.
• Assist in setting up Webex, meetings, on-boarding, new employee hire etc.

Ingredients for Success
• High School Diploma or College Degree preferred
• 3-5 years of SAP data administration experience
• Proficiency in utilizing Microsoft Office Suite, including Excel/Word/Outlook & PowerPoint
• Proficient working with SAP Master Data, Pricing, others
• Willingness to quickly learn advanced technologies and tools available in industry
• Proven ability to partner with others to accomplish goals
• Excellent verbal and written communication skills
• Quick learner and problem solver; able to seek out solutions autonomously
• Strong organizational and prioritization skills
• Experience with CRM program preferred
• Visio knowledge a plus

Make a difference.

As a Senior Customer Service Representative (Sales Support Representative), you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:
Ensure every customer experience is top notch in quality Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues Take an active role in selling Graybar goods and services on inbound calls Provide support on product selection and application Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What you bring to the table:
Strong communication skillsA passion for customer service Ability to handle a variety of customer situations with enthusiasm and tact6+ years experience preferred2 year or 4 year degree preferred

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you.
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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