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Sales support representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Sales support representative example skills
Below we've compiled a list of the most critical sales support representative skills. We ranked the top skills for sales support representatives based on the percentage of resumes they appeared on. For example, 16.0% of sales support representative resumes contained sales support as a skill. Continue reading to find out what skills a sales support representative needs to be successful in the workplace.

15 sales support representative skills for your resume and career

1. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how sales support representatives use sales support:
  • Conducted sales support, initiated in-store sales associate training, implemented product demonstrations, and organized promotional material placement.
  • Retained a major account, provided sales support information and identified returns and equipment delivery problems.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how sales support representatives use phone calls:
  • Respond promptly to customer phone calls and/or other methods of communication while providing superior customer support.
  • Filed and organized communications from/to sales representatives; answered phone calls and e-mails.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales support representatives use pos:
  • Processed and prepared paperwork for reporting, balanced POS drawers, and prepared bank deposits.
  • Prepare bank deposits, balance POS system and order currency and coin for change fund.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales support representatives use product knowledge:
  • Established a professional relationship with each customer and provide exceptional product knowledge.
  • Offer necessary product knowledge and technical expertise translating into successful sales.

5. Customer Complaints

Here's how sales support representatives use customer complaints:
  • Insured customer satisfaction by investigating and resolving customer complaints relating to sales and pricing policies.
  • Assisted in resolving customer complaints and escalations.

6. Customer Inquiries

Here's how sales support representatives use customer inquiries:
  • Followed up on customer inquiries not immediately resolved and until fully resolved.
  • Received, researched, and answered sales person and customer inquiries and requests regarding orders, releases, and quotes.

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7. Work Ethic

Here's how sales support representatives use work ethic:
  • Promoted to increasing posts of responsibility on account of exceptional work ethic and commitment to the company and its improvement.
  • Received the MVP award for hard work ethic, and exemplary performance within the first quarter of employment.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales support representatives use crm:
  • Maintained internal CRM database including all financial details, vendor and customer interactions.
  • Team leader on SAP CRM projects creating & updating data for various customer segments & specialty markets.

9. Excellent Interpersonal

Here's how sales support representatives use excellent interpersonal:
  • Demonstrated excellent interpersonal skills combined with an intuitive and professional approach contributed to an above average conversion rate.
  • Demonstrated excellent interpersonal, communication and time management skills in highly competitive environment.

10. PowerPoint

Here's how sales support representatives use powerpoint:
  • Prepared PowerPoint presentation for client and presented on proposed internal changes which would improve overall efficiency within unit operations.
  • Developed PowerPoint presentation used in presentation within the office by co-workers.

11. Inbound Calls

Here's how sales support representatives use inbound calls:
  • Answered telephone inbound calls from potential customers who have been solicited through various advertisements.
  • Answered inbound calls from several wholesale accounts and internal Sales Representatives.

12. Customer Support

Here's how sales support representatives use customer support:
  • Established profitable relationship with business/residential customers, competitors and vendors providing business customer support.
  • Provided extensive customer support and marketing of products.

13. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how sales support representatives use windows:
  • Utilized Windows based computer applications, intranet based applications, and ledger based billing systems to process client inquiries.
  • Utilized all programs, systems, and procedures of windows operating systems.

14. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how sales support representatives use order entry:
  • Delivered quality order entry and data management while working within stringent guidelines in a dynamic environment.
  • Facilitated order process including order entry, acknowledgment and billing.

15. Sales Process

Here's how sales support representatives use sales process:
  • Assisted store sales representatives in the sales process; greeting customers, processing customer bill payments, and cash transactions.
  • Analyze, plan, schedule and manage the sales process including direct sales, presentations, trade shows and conferences.
top-skills

What skills help Sales Support Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What sales support representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a sales support representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all sales support representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.
Do you want to know more?
Read more about what experts have to say about sales support representative

List of sales support representative skills to add to your resume

Sales support representative skills

The most important skills for a sales support representative resume and required skills for a sales support representative to have include:

  • Sales Support
  • Phone Calls
  • POS
  • Product Knowledge
  • Customer Complaints
  • Customer Inquiries
  • Work Ethic
  • CRM
  • Excellent Interpersonal
  • PowerPoint
  • Inbound Calls
  • Customer Support
  • Windows
  • Order Entry
  • Sales Process
  • Order Processing
  • Customer Satisfaction
  • Outbound Calls
  • Administrative Tasks
  • Customer Accounts
  • Customer Orders
  • Customer Care
  • Develop Rapport
  • Troubleshoot
  • Inventory Management
  • Customer Calls
  • Trade Shows
  • Sales Orders
  • Sales Reports
  • Sales Floor
  • Customer Issues
  • Sales Associates
  • Bill Payments
  • Billing Issues
  • Bank Deposits
  • Troubleshooting Assistance
  • Inventory Control
  • Operational Tasks
  • Check-In Process
  • Technical Issues
  • Call Handling
  • Enterprise Sales
  • Upselling
  • Inventory Counts
  • Billing Inquiries
  • Unified Communications

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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