Top Sales Support Representative Skills

Below we've compiled a list of the most important skills for a Sales Support Representative. We ranked the top skills based on the percentage of Sales Support Representative resumes they appeared on. For example, 7.7% of Sales Support Representative resumes contained Customer Service as a skill. Let's find out what skills a Sales Support Representative actually needs in order to be successful in the workplace.

The six most common skills found on Sales Support Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Sales Support Representative jobs:
  • Increase brand awareness and promote positive relationships with medical office personnel by creating and delivering exceptional customer service.
  • Managed several business accounts providing clients with excellent customer service for their employees regarding their insurance coverage.
  • Improved customer satisfaction scores by developing training material for customer services representatives and member service representatives.
  • Provide excellent customer service and efficiently process Transactions within a busy, fast-paced retail environment.
  • Provided customer service for existing customers, potentially new customers and corporate customers.
  • Managed sales of leasing agents, customer service representatives and field representatives.
  • Achieved 90% customer satisfaction record through consistently providing exemplary customer service.
  • Maintained an exceptional work environment for pleasant professional and customer service relationships.
  • Tracked and reported on all unresolved customer issues ensuring customer service satisfaction.
  • Provided exceptional customer service by handling complex customer problems and concerns.
  • Provide exemplary quality and superior customer service to internal and external customers
  • Manage the integrity of the store operations ensuring satisfactory customer service.
  • Provided high-valued customer service, counseling and financial literacy to consumers.
  • Trained various customer service agents on interaction and representation skill courses.
  • Secured relationships with the customers and provided excellent customer service.
  • Provided billing and customer service on all customer activation concerns.
  • Resolve customer service inquiries with one-call resolution or one-call follow-up.
  • Provided the highest-level of professionalism to ensure excellent customer service.
  • Provide sufficient professional customer service to every customer every time.
  • Developed and maintained customer relationships by providing exceptional customer service.

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2. Assists Sales Representatives

high Demand
Here's how Assists Sales Representatives is used in Sales Support Representative jobs:
  • Answered inbound calls and assists sales representatives.

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3. Technical Support

high Demand
Here's how Technical Support is used in Sales Support Representative jobs:
  • Provided 3rd party vendor account executive support, logistical management and local customer service/technical support for Northern California markets as designated.
  • Attend conferences and seminars to maintain abreast of all relative technological advancements and technical support requirements.
  • Collaborated with Technical Support to ensure the best customer experience for conflict resolution.
  • Sell customers technical support, security protection software and identity theft protection services.
  • Provided direct technical support in implementing and maintaining an Accessory Forecasting model.
  • Provided technical support to department heads and high-level educators.
  • Provided administrative and technical support to assigned accounts.
  • Provided activation and technical support to Sprint Agents
  • Provided excellent service and technical support.
  • Provided basic technical support to customers.
  • Assisted with Small to Medium business growth by becoming a Business account executive Skills Used Customer Service, Sales, Technical support
  • Provided clients with product expertise updates, review accounts information and delegated calls to appropriate departments or use self technical support.
  • Provide technical support by phone and on-site with key customers as required to resolve problems in real-time with system issues.
  • Provided sales, marketing, and technical support for a team of four private bankers, relationship officers and analysts.
  • Back office duties such as inventory, financial reports, shipping, and performing technical support over the phone.
  • Provide front and back end support in the store varying from technical support, clerical, sales and accounting.
  • Provided advanced customer service by providing technical support for life software, complex product questions and advanced markets concepts.
  • Serve as primary focal point and escalation contact person during the integration and technical support of new services/pilot programs.
  • Provide detailed technical support for a comprehensive product portfolio to over 120 territory managers in two countries.
  • Worked as a team member performing cashier duties, product assistance and technical support.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Sales Support Representative jobs:
  • Respond promptly to customer phone calls and/or other methods of communication while providing superior customer support.
  • Filed and organized communications from/to sales representatives; answered phone calls and e-mails.
  • Answered all incoming telephone calls and directed accordingly.
  • Greeted visitors and directed approximately 450 - 600 incoming and outgoing phone calls on a daily basis as the receptionist/switchboard operator.
  • Receive incoming telephone calls and Emails from US Foods Territory Managers, Category Managers, or Equipment & Supply Specialists.
  • Answer all incoming phone calls and direct them to the proper representative or assist them to the best of my ability
  • Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering.
  • Handle telephone calls or acknowledgment customers' emails or letters for sales representative who are away from the office.
  • Scheduled follow-up phone calls and in-store appointments with clients to ensure each person was completely satisfied with their experience.
  • Answer phone calls, text e-mails /e-chats and respond to live visitor requests via chat, email or phone.
  • Take in bound phone calls from insurance agents, policy holders and accept payments via designated accounting portals.
  • Answer phone calls and e-mails from sales team in order to answer questions or perform requested tasks.
  • Answer telephone calls and emails, and maintain communication for all parties involved in the sales process.
  • Answer inbound phone calls, take messages and distribute leads to next available sales personnel.
  • Handled incoming phone calls for ProSeries and Fixed Asset Manager to resolve technical issues.
  • Answer high-volume of phone calls from online customers and e-mail correspondence between E.D.I.
  • Averaged 50 in-bound phone calls per day from customers and the sales force.
  • Fielded and processed an average of 80 client phone calls per day.
  • Responded to internal and external correspondence, inquires, and phone calls.
  • Welcomed all incoming phone calls; greeted and assisted walk-in guests.

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5. Sales Support

high Demand
Here's how Sales Support is used in Sales Support Representative jobs:
  • Conducted sales support, initiated in-store sales associate training, implemented product demonstrations, and organized promotional material placement.
  • Retained a major account, provided sales support information and identified returns and equipment delivery problems.
  • Provide Sales Support to Northeast Sales Representatives through innovative presentation materials and sample textbooks.
  • Provided inside sales support supporting customer facing sales representatives and seven major key accounts.
  • Cross training in sales support and participated in quality assurance and calibration conferencing.
  • Provided sales support, account maintenance and technical support for Institutional/Group Licensing accounts.
  • Maintained preceding responsibilities and supervised a team chain sales support representative.
  • Provided sales support through promotions merchandising, set maintenance and cross-merchandising.
  • Provide outside field representatives with additional sales support for customers.
  • Assisted with supervisory duties for general sales support representatives.
  • Lead Sales Support Representative for 3 inside/outside wholesalers.
  • Established curriculum and implemented sales support training program.
  • Provided comprehensive sales support for multiple sales representatives.
  • Provided sales support to Business Development Executives.
  • Provided general administrative and sales support.
  • Provided sales support for sales representatives quarterly
  • Train incoming sales support representatives.
  • Mentored new Sales Support Representatives.
  • Serve as the lead sales support representative for a large retail and customer service location in the Annapolis, MD mall.
  • Implemented program to assist in bridging gap between national sales support and sales branches, nationwide, through effective communication techniques.

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6. Sales Goals

high Demand
Here's how Sales Goals is used in Sales Support Representative jobs:
  • Provided essential support to global sales executives by delivering outstanding customer service to meet quarterly sales goals and recognition of revenue.
  • Communicated effectively with multiple Sales Representatives to gain support and achieve territory sales goals.
  • Achieved sales goals and increased client transactions by identifying and cultivating new business relationships.
  • Exceeded sales goals across multiple categories including DSL and home services, wireless and advanced TV products including DirecTV and U-verse.
  • Function as a customer experience advocate, along with working in a team environment to meet and exceed assigned sales goals.
  • Accomplished high sales goals by cold calls, referral sales, appointments by phone, and excellent customer service.
  • Drive and maximize shop-in-shop sales goals through effective application of AT&T's selling strategies and customer service techniques
  • Contributed to team success by exceeding personal sales goals by 20% for the first half of 2015 and 2016
  • Assist the IFP Sales team in attaining monthly IFP team sales goals by providing support and administrative functions.
  • Employed As a Retail Sales Representative we are faced with aggressive sales goals and quotas month after month.
  • Facilitate training/knowledge sessions to increase motivation, productivity, and inspiration of team to achieve sales goals.
  • Analyzed merchandising reports to review business results and take appropriate action to capitalize on business sales goals.
  • Work eagerly toward designated sales goals by marketing all lines of business to new and existing customers.
  • Communicated with district managers and implemented successful selling techniques for incremental sales to hit monthly sales goals.
  • Developed partnerships across the country with outside sales force representatives in an effort to achieve sales goals.
  • Formulated and executed sales strategy in cooperation with field sales representatives to reach department sales goals.
  • Designed and implemented action plans to increase external traffic in order to exceed sales goals.
  • Exceeded all sales goals and have been ranked in the top three consistently every week.
  • Achieved sales goals for corporate products including modems, wireless services and digital TV products.
  • Evaluated each employee three times weekly, documenting performance, and verifying sales goals.

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7. Inventory Management

high Demand
Here's how Inventory Management is used in Sales Support Representative jobs:
  • Implement systems for accuracy in inventory management and cash management, whilst ensuring adherence to store merchandising standards.
  • Support administration staff with warehouse/inventory management - stock levels, ordering, logistics, and export documentation.
  • Sell phone plans *Troubleshoot phones *Meet monthly sales quota *Customer Service *Overseeing cash handling procedures *Merchandising *Inventory Management
  • Maintained paperwork on operating procedures including inventory management, cash management, and point of sale.
  • Enforce corporate product allocation and inventory management strategies with sales force.
  • Work independently and efficiently while maintaining proper inventory management and organization.
  • Managed all back of house operations and inventory management.
  • Inventory management, perform operational tasks to maintain audit-ready status
  • Demonstrate efficient merchandising and inventory management skills.
  • Contributed with inventory management functions.
  • Received a 97% on annual audit for inventory management including counting, receiving, tracking, and securing.
  • Inventory management, cash handling: deposits and change orders, merchandising, resets, guest services
  • Performed inventory management including counts, receiving, returning, tracking, and securing inventory.
  • Train in-store personnel on ordering, returns, inventory management, and program management.
  • Inventory Management: inventory counts, ordering supplies, shipping and receiving inventory.
  • Inventory management: ordering, receiving, monthly audits and sales displays.
  • Inventory management -- including counts, ordering, maintaining, and receiving.
  • Assisted with sales, prepare bank deposits, and inventory management.
  • Conducted cash counts and inventory management for myself and others.
  • Inventory management and accounting of sales.

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8. Sales Floor

high Demand
Here's how Sales Floor is used in Sales Support Representative jobs:
  • Recognized as lead representative in handling merchandising operations of store location, including sales floor setup and visual display strategy.
  • Managed all inventory-Maintained the appearance of sales floor-Managed marketing of show room-Maintained daily sales reports-Assisted with yearly audits
  • Streamlined sales floor operations and increased traffic efficiency as floor coordinator.
  • Maintain devices on sales floor: make sure all devices are charged, in good working condition and running device alive.
  • Keep sales floor stocked with accessory items, SIM cards and anything else the sales representatives need to perform their jobs.
  • Serve the position of floor general by coordinating as well as regulating employee breaks and time spent off the sales floor.
  • Job responsibilities included sales floor coordinator, customer service in general such as billings, credits, and technical support.
  • Worked on the sales floor as needed assisting with sales transactions, warranties, bill analysis and answered customer questions.
  • Worked sales floor assisting customers, fittings, up-selling, and cashier Processed incoming shipments, stocked and maintained sales floor
  • Maintained sales floor by making sure items were fully stocked and keeping the store neat, clean and organized.
  • Price markdowns, maintaining of sales floor, sorting and organizing merchandise, fixtures in the fitting room area.
  • Greet guests, customer service, answer phones, payments, sales, problem solving, run sales floor
  • Ensured the cleanliness, sanitation and maintenance of all facilities (sales floor and back room).
  • Oversee operation, cleanliness, and presence (theft control) of each device on sales floor.
  • Receive inventory into system and put in proper place on sales floor or in inventory room.
  • Maintain the appearance of display equipment, phones, accessories, and the sales floor.
  • Greeted customers and coordinated sales floor to ensure the customers were helped by Sales Reps.
  • Adhere to the merchandising standards of the company to maintain the sales floors' look.
  • Receive shipments from corporate and organize products in the stockroom and on the sales floor.
  • Track and monitor company issued phone lines, and live displays on sales floor.

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9. New Accounts

high Demand
Here's how New Accounts is used in Sales Support Representative jobs:
  • Identified and established new accounts for Human Resource and Payroll Sales Representatives nationwide.
  • Opened new accounts and developed relationships with customers.
  • Support Inside and Outside Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts.
  • Work with sales professionals on a daily basis helping the representative by opening new accounts and upgrading existing customers.
  • Used Accounting approved documents to initiate new accounts as well as issue credits or release additional stock;.
  • Support retail and authorized dealer with provisioning new accounts and activating handsets, locate and correct misapplied payments.
  • Assisted store reps with building new accounts for new Sprint customers and running credit for customers inquiring.
  • Support in opening new accounts and updating the Existing, Quick and effectively solve customer challenges.
  • Worked with client contacts to set up new contracts and proposed pricing for new accounts.
  • Opened new accounts over the last year, while retaining and maintaining current accounts.
  • Support the sales team efforts for identifying, targeting, and securing new accounts.
  • Processed account invoices, established new accounts, and resolved conflicts with orders.
  • Assist sales in setting up new accounts plus monitor inventory of existing accounts.
  • Performed sales duties such as activating new accounts and helping to sell accessories.
  • Created new accounts and qualified and followed up on new leads daily.
  • Trained new accounts in the use of Dun & Bradstreet proprietary software.
  • Perform account maintenance (change address, new accounts, etc).
  • Qualify new accounts for Account Executives to uncover new business opportunities.
  • Support sales executives with new accounts and upgrading existing service.
  • Handle customer problems, including opening or referring new accounts.

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10. Data Entry

high Demand
Here's how Data Entry is used in Sales Support Representative jobs:
  • Obtained and performed data entry of customer demographic and basic insurance information and completed preliminary insurance verification.
  • Perform data entry and data quality controlled in a timely organized manner.
  • Maintained a customer database through accurate and timely data entry.
  • Performed data entry and used various proprietary software programs.
  • Maintained data entry requirements and securing information.
  • Performed a variety of office functions such as filing, organizing, mailing and shipping, typing, and data entry.
  • Check in/out inventory Skills Used Customer service, data entry, listening/offering solutions, knowledge of computers and 40+ WPM.
  • Provide support to Nation Accounts Managers through data entry of orders, phone correspondence and warranty support to the accounts.
  • Perform necessary office operations, including but not limited to data entry, email/phone correspondence, filing and printing.
  • Call Center interaction with store-front owners & Banking Officers and Sales Staff interaction, data entry, account maintenance.
  • Handle heavy call volume efficiently * Knowledge and proficient at using company's computers systems and data entry.
  • Order fulfillment, data entry, tracking orders, answered incoming calls in a fast-paced call center.
  • Performed data entry and assisted customers if they wanted to make any changes on their existing accounts.
  • Act as translator for Spanish speaking customers and assist with data entry and laying out ads.
  • Confirmed the accuracy of data, corrected data entry errors, and reported them to supervisors.
  • Perform various work-in process function including, data entry, email/phone correspondence, filing and printing.
  • Maintained daily all office duties to include filing, answering phones and data entry.
  • Trained new employees on system operation, data entry and company policies and procedures.
  • Assist sales representatives with submitting new deals to data entry department.
  • General office skills including running sales reports and data entry.

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11. Billing Questions

high Demand
Here's how Billing Questions is used in Sales Support Representative jobs:
  • Answered billing questions and resolved disputes and maintained customer satisfaction.
  • Checked reports and processed end of day paperwork Helped customers with phone issues and billing questions, and accessory purchases.
  • Handled customer inquiries, complaints, billing questions and payment extension/service requests both face to face and on the phone.
  • Processed allowances, worked service and delivery issues, researched cancellation disputes and in depth billing questions and breakdowns.
  • Resolved a variety of Customer Service inquires, such as: Technical, and billing questions.
  • Answered inbound customer service calls and provided support to cellular subscribers with billing questions.
  • Assisted customers with billing questions, payments, and accessory purchases.
  • Served as liaison between client and accounting to resolve billing questions.
  • Process upgrades orders and assist with billing questions.
  • Answered any billing questions/issues and took payments.
  • Handle billing questions and sales as needed.
  • Answer billing questions and take payments, send out statements, payment verifications, and any other documents.
  • Respond to post-order customer service request such as handling customer problems, complaints and billing questions.
  • Manage and develop relationships with Ricoh customers such as payment methods and billing questions.
  • Assisted customers in a professional manner with product and billing questions.
  • Answer billing questions and trouble shooting equipment (cable, phone, and internet) via telephone and thru computer.

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12. Customer Accounts

high Demand
Here's how Customer Accounts is used in Sales Support Representative jobs:
  • Reviewed current customer accounts and recommended appropriate products and services available to increase traffic to multiple websites.
  • Maintained business customer accounts by implementing shipments and activating authorized handsets for business customer use.
  • Keep customer accounts properly updated to ensure accurate billing address and contact information.
  • Developed a rapport with assigned customer accounts to establish strong lines of communication.
  • Assisted with appropriate conflict resolution strategies concerning customer accounts and technical solutions.
  • Utilized customer service skills to generate new customer accounts with Charter Communications.
  • Maintain personal ownership of previous clients and newly developed customer accounts.
  • Managed additional customer accounts while maintaining current workload during organizational transition.
  • Developed numerous customer accounts, substantially increasing yearly sales earnings.
  • Created and established new customer accounts in a competitive marketplace.
  • Maintained customer accounts for sales representatives in call center environment.
  • Analyzed transaction, updated customer accounts and adjusted service errors.
  • Manage member/owner company accounts and other small customer accounts.
  • Addressed customer concerns and answered questions regarding customer accounts.
  • Maintained open order reports for high-volume customer accounts.
  • Reviewed current customer accounts and identify up-sell opportunities.
  • Maintained customer accounts and billing information.
  • Managed assigned customer accounts and territories.
  • Create and maintain customer accounts, updating details when contacts change or when the customer request quotations or place orders.
  • Assisted account managers with Section 125, correspondence, customer accounts, data reports able to work under pressure and meet

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13. Bank Deposits

high Demand
Here's how Bank Deposits is used in Sales Support Representative jobs:
  • Back room inventory maintenance, shipping and receiving, monthly counts, store cash balances, variances, and bank deposits.
  • Perform operational tasks to maintain audit-ready status in store at all times including preparing bank deposits and balance POS drawers.
  • Maintained accurate daily paperwork of revenue reports, audits, and bank deposits, while reconciling discrepancies.
  • Process through POS, adjustments, sales, contracts and prepare bank deposits and balance POS drawer.
  • Cash handling such as preparing bank deposits, balancing registers and process end of day paperwork.
  • Prepared bank deposits and balance POS drawer; coordinate customer credit or refunds with management.
  • Prepare bank deposits, balance POS system and order currency and coin for change fund.
  • Processed and prepared paperwork for reporting, balanced POS drawers, and prepared bank deposits.
  • Prepared bank deposits, cash drawers, assisted with store audit compliance and marketing.
  • Assisted management with merchandising and inventory counts, morning paperwork and bank deposits.
  • Verified accuracy of daily services, revenue reports, and bank deposits.
  • Coordinated and prepared bank deposits and balanced cash drawers for team members.
  • Prepare bank deposits, balance cash drawer, monthly inventory counts.
  • Cash management - balance cash drawers and prepare bank deposits.
  • Prepare bank deposits and balance point of sales drawers.
  • Prepare all bank deposits bags from previous days earnings.
  • Balanced daily register deposits and store bank deposits.
  • Prepared bank deposits, balanced cash drawers daily.
  • Prepared bank deposits for shipping through banking carrier.
  • Handle cash registers and prepare bank deposits.

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14. Bill Payments

high Demand
Here's how Bill Payments is used in Sales Support Representative jobs:
  • Assisted store sales representatives in the sales process; greeting customers, processing customer bill payments, and cash transactions.
  • Assisted customers with accessory purchases, bill payments, and account changes as well as trouble shooting cellular devices.
  • Assisted financial representative with administrative duties; customer returns, purchases, exchanges, bill payments, etc.
  • Handle Customer Service transactions such as issuing credits; explain account details plans and process bill payments.
  • Assisted customers with the purchase of company products and services, features, accessories and bill payments.
  • Assist customers with purchase of wireless equipment, features, accessories, and bill payments.
  • Assist customers with sale of features, products, services and bill payments.
  • Acquired customer bill payments and counted pay stations with $3,000-8,000 revenue.
  • Assist customers with bill payments and the use of in store kiosk.
  • Offered quick transaction assistance with accessory purchases, bill payments or questions.
  • Assist with bill payments, analyses and Customer Service relationship building.
  • Assist customers with purchasing and bill payments when needed.
  • Greet customers, process quick transactions and bill payments.
  • Handle bill payments and assist them with purchases.
  • Take bill payments and answer general questions.
  • Required to take bill payments.
  • Aided sale representatives at company stores to make sales and correct errors in POS system Processed bill payments from all company stores
  • Assisted retail consultants with their transactions and sales Collects bill payments and changes/updates any customer information upon request.
  • Directed customers to Sales Representatives for activation/ upgrade transactions Helped clients with bill payments and/or bill inquiries.
  • Open and close customer sale phone accounts Responsible making minor changes to cellphone services Taking bill payments Troubleshooting minor technical issues

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15. Internal Departments

average Demand
Here's how Internal Departments is used in Sales Support Representative jobs:
  • Researched and resolved issues by interfacing with internal departments.
  • Coordinated customer requests and issues via Business Units, Product Managers, Engineering Teams, Finance, and other internal departments.
  • Worked as a liaison between internal departments and the clients to enhance the communication and process of the greeting card program
  • Act as a liaison on behalf of the Sales Representative with other internal departments as well as with external customers.
  • Coordinate with internal departments to diagnose, research, and resolve issues related to client request/inquiries.
  • Correspond by email on a daily bases to help communicate with internal departments and customers.
  • Worked closely with sales force and internal departments to provide the best service to clients.
  • Documented customer issues into a CIRD database and worked with internal departments to resolve issues.
  • Worked closely with internal departments to meet customer's contract requirements.
  • Work as liaison between internal departments to ensure customer deadlines.
  • Served as the primary interface between sales and internal departments.
  • Acted as liaison between Account Managers and Internal Departments.
  • Act as liaison between customers and internal departments within Forsythe to ensure customer satisfaction.

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16. Order Entry

average Demand
Here's how Order Entry is used in Sales Support Representative jobs:
  • Delivered quality order entry and data management while working within stringent guidelines in a dynamic environment.
  • Facilitated order process including order entry, acknowledgment and billing.
  • Assist with Residential Sales Representative order entry.
  • Provided accurate and timely order entry.
  • Assist online customers with orders, and modifying current accounts, take incoming calls from customers or retailers for order entry.
  • Supported the Atlantic Region's 25 sales engineers by compiling engineering details and expediting quotes, order entry and bookings.
  • Involved in all aspects of the order from the order entry stage to the delivery stage.
  • Assisted customers accounts in all necessary functions including order entry, product review and product research.
  • Maintained order entry, order corrections, and shipment tracers, while keeping the customer informed.
  • Order entry, processing of returns, and resolving customer disputes related to billing.
  • Handled Health Insurance Verification, Order Entry, and Order Audit as well.
  • Assisted with 90% order entry rate for both regions being covered.
  • Assisted sales force with order entry, and filed accounts paperwork properly.
  • Support outside sales associates with quotes, order entry and product research.
  • Completed accurate and timely order entry for $5M+ in sales.
  • Performed order entry of all orders received by the sales team.
  • Performed all quote, order entry, and shipment tracking functions.
  • Exceeded team sales order entry requirements by 35%.
  • Entered all post sale orders into order entry systems.
  • Supported sales representatives with order entry and questions.

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17. Company Products

average Demand
Here's how Company Products is used in Sales Support Representative jobs:
  • Educate customers on company products and services, initiate and process new service requests and coordinate and track product/service installation process.
  • Maintained strong knowledge of all company products, accessories, pricing plans, promotions, and service features.
  • Develop client mailings as well as e-mails pertinent to company products plus promoting company s information.
  • Led daily presentations of company products and offered service resolutions to French and English speaking clients.
  • Earned consistent bonuses for up selling clients on company products.
  • Presented company products and pricing based on customer needs.
  • Answered incoming calls from businesses on company products.
  • Answer non technical questions regarding company products.
  • Sell company products, programs and services.

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18. Monthly Inventory Audits

average Demand
Here's how Monthly Inventory Audits is used in Sales Support Representative jobs:
  • Performed monthly inventory audits, customer satisfaction surveys, and follow-ups.
  • Trusted solely with performing monthly inventory audits and reconciling discrepancies.
  • Performed monthly inventory audits and resolved discrepancies as needed.
  • Perform monthly inventory audits and reconcile discrepancies.
  • Perform monthly inventory audits and reconcile discrepancies Provide override and discount codes for Sales Reps Perform opening and closing duties
  • Performed monthly inventory audits and reconciled discrepancies resulting in 20% increase in annual audit score.
  • Performed weekly store and cash audits and assisted with monthly inventory audits.
  • Performed monthly inventory audits to ensure the store meets corporate guidelines.
  • Lead team in monthly inventory audits and reconcile discrepancies.
  • Perform monthly inventory audits and reconcile discrepancies.. * Responsible for ordering, shipping, receiving, organizing, and merchandising inventory.

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19. Cycle Counts

average Demand
Here's how Cycle Counts is used in Sales Support Representative jobs:
  • Perform cycle counts, and help maintain inventory.
  • Conducted routine cycle counts and inventory audits to replenish inventories while minimizing excess.
  • Minimize shrink by maintaining accurate inventory through box counts, cycle counts, and shipping and receiving.
  • Move pallets of inventory around warehouse while taking weekly cycle counts to conform to company specifications.
  • Completed daily tasks of putting orders together, putting stock away, and completing cycle counts.
  • Conducted cycle counts, received in product, accounts receivables, inventory redistribution, etc.

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20. Purchase Orders

average Demand
Here's how Purchase Orders is used in Sales Support Representative jobs:
  • Review and process purchase orders submitted via email from authorized distributors and outside sales representatives.
  • Distribute electronic time sensitive purchase orders, bids and confidential documents to correct personnel.
  • Verify integrity of customer install configuration and process support purchase orders.
  • Enter and process manual purchase orders accurately and efficiently.
  • Entered purchase orders into computerized database.
  • Negotiate details of support contracts and payments, prepare sales contracts and order forms, and accurately process customer purchase orders.
  • Manage orders for customers by ensuring purchase orders are accurately entered to meet customer's integration requirements and SLA's facilitates.
  • Follow up on order confirmations and store distributions to ensure purchase orders are complete and ship within specified shipping window.
  • Placed, tracked and maintained the database of the purchase orders placed by the salesmen with each individual vendor.
  • Control all aspects of incoming purchase orders from entering them into the system to providing proof of delivery.
  • Compare incoming Customer and Purchase Orders to Quotations and to Master agreements for accuracy and remedy deficiencies.
  • Communicated and interfaced with sales team to approve all orders, quotes, and purchase orders.
  • Reviewed customer quote and order requests for accuracy and inputted nearly 50 purchase orders each day.
  • Attached all updated and signed purchase orders and completed maintenance contracts to the customer's account.
  • Processed, generated and tracked purchase orders in SAP paying vendors upon receipt of invoice.
  • Assist in the opening and closing of purchase orders for both capital and expense.
  • Create purchase orders to vendors and track purchase orders for the new restaurant openings.
  • Executed Sales Campaigns, issued accurate quotes, processed purchase orders and generated reports.
  • Review and process customer purchase orders for after market spare parts and service jobs.
  • Generate revenue by facilitating incremental sales and the processing of new purchase orders.

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21. Troubleshoot

average Demand
Here's how Troubleshoot is used in Sales Support Representative jobs:
  • Direct vendor-customer relations support, Sales order processing, daily business report analysis and management, and troubleshooting customer SAT solutions.
  • Welcomed customers upon entering, prioritized transactions, assisted in troubleshooting, and ensured customers have a seamless interaction.
  • Collaborated with data and payment processing providers to troubleshoot/resolve system and process related issues.
  • Perform technical troubleshooting assistance with internal and external customers for one call resolution achievement.
  • Demonstrated advanced troubleshooting along with providing viable solutions that will maximize product performance.
  • Assist customers with general inquiries regarding their service Responsible for troubleshooting equipment.
  • Performed account maintenance and troubleshooting of cellular handsets and mobile broadband devices.
  • Provided technical troubleshooting for product installation, compatibility, and functionality.
  • Provide advanced troubleshooting to customers outside of a scripted environment.
  • Specialized in troubleshooting technical problems dealing with customer phone service.
  • Performed wireless software troubleshooting as well as application support.
  • Supported five sales representatives with troubleshooting and support services.
  • Provide troubleshooting assistance and assisted with escalated technical issues.
  • Prepare deposits Receive inventory Support sales reps Troubleshoot issues
  • Utilize employee communications to maintain knowledge on updates/troubleshooting.
  • Provided troubleshooting support for service related issues.
  • Resolve customer inquiries including but not limited to: billing/service problem resolution, accepting payments as well as technical troubleshooting.
  • Assist customers by troubleshooting devices, making changes to accounts, and selling items and processing sales and returns.
  • Assisted customers with issues relating to SIM card changes, AppleCare Protection Plan registration, and cell phone troubleshooting.
  • Worked directly with customers to solve technical issues through troubleshooting network, television set up, and equipment problems.

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22. Product Knowledge

average Demand
Here's how Product Knowledge is used in Sales Support Representative jobs:
  • Established a professional relationship with each customer and provide exceptional product knowledge.
  • Offer necessary product knowledge and technical expertise translating into successful sales.
  • Developed training programs through increasing technical skill, product knowledge, and sales skills relating to human resource and payroll products.
  • Addressed billing questions and taught product knowledge to customers in person and via phone resulting in greater customer retention.
  • Earned positive feedback and compliments from the sales representatives for providing accurate product knowledge and responding promptly to customers.
  • Led efforts to determine head count, critical skills, product knowledge, tools and database requirements.
  • Support regional sales representatives with product knowledge, application support, and integration to customers systems.
  • Established rapport with customers; increased product knowledge and brand loyalty by building trust and reliability.
  • Train consumers on product knowledge and technical knowledge while maintaining excellent customer service skills.
  • Conduct product-training classes for employees and consumers to increase product knowledge and brand awareness.
  • Learned, referenced and applied product knowledge information to corporate or personal accounts.
  • Provided product knowledge and guidelines to customer to stay within the service plan.
  • Gained in depth product knowledge to assist other agents, and educate clients.
  • Maintain product knowledge and participate in training offered for new product launches.
  • Attended Dental Industry trade shows to provide product knowledge support and training.
  • Develop sales skills and product knowledge through ongoing training and self-improvement.
  • Shared product knowledge of Bayer Advanced products with store personnel.
  • Maintain level of product knowledge, order management system.
  • Attend additional training to update product knowledge.
  • Give general product knowledge to customers.

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23. Operational Tasks

average Demand
Here's how Operational Tasks is used in Sales Support Representative jobs:
  • Support general and assistant management and sales consultants by performing operational tasks and merchandising to maintain store balance
  • Performed operational tasks to maintain audit-ready status in store at all times and in accordance to Code of Business Conduct.
  • Perform operational tasks to maintain audit-ready status in store at all times.
  • Perform operational tasks to maintain audit-ready status at alltimes.
  • Help management with operational tasks such as back office paperwork and reports to maintain audit-ready status at all times.

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24. CRM

average Demand
Here's how CRM is used in Sales Support Representative jobs:
  • Maintained internal CRM database including all financial details, vendor and customer interactions.
  • Team leader on SAP CRM projects creating & updating data for various customer segments & specialty markets.
  • Trained new Sales professionals on CRM system, forms and administration, helping with successful transition.
  • Prepare order verification screen in CRM, which allow you to prepare the Sales Order.
  • Ranked third nationally out of 12 reps in second quarter for CRM performance.
  • Managed customers' accounts and order activities with SAP & CRM software proficiently.
  • Managed CRM, storage, disaster recovery, and asset management sales.
  • Monitored suspicious account operations through CRM and reported to fraud department.
  • Experience working in all aspects of the Sales Force CRM system.
  • Directed and oversaw Sales and Business Development input into CRM.
  • Reconciled CRM / Sales portal with monthly forecast reports.
  • Update CRM and data base for new customers.
  • Created and maintained accurate records in CRM tool.
  • Experience with Sales Force or other CRM.
  • Designated trainer for TCM/CRM software programs.
  • Support and coach field sales force on SAP CRM
  • Import Leads from Tradeshows into the CRM applications and assigned to the appropriate territory manager.
  • Managed new account setups through CRM software s and Epic healthcare database.
  • Utilized Siebel CRM to enter quotations towards sales forecasting.
  • Processed North and Latin America software distribution orders and clearly documented pertinent information in JDE Production and Siebel/Pivotal CRM applications.

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25. Customer Complaints

average Demand
Here's how Customer Complaints is used in Sales Support Representative jobs:
  • Insured customer satisfaction by investigating and resolving customer complaints relating to sales and pricing policies.
  • Assisted in resolving customer complaints and escalations.
  • Process customer complaints, and communicating with the proper department or outside vendor to determine the defect or error.
  • Troubleshooted customer complaints with isolation to a specific complete part (cable, handset, antenna, etc.)
  • Resolved customer complaints regarding sales services and followed up to ensure that issues were resolved in timely manner.
  • Supported the teams by researching and resolving customer complaints and sustaining monthly team sales goals.
  • Assisted Retail Sales Consultants with all customer service tasks; resolved customer complaints and issues
  • Work in a fast paced environment and quickly resolve customer complaints and various problems.
  • Logged customer complaints and handle issues until hand-off to Sales Support Supervisors.
  • Resolve customer complaints or answer salesperson's questions regarding policies and procedures.
  • Collaborate with sales associates and managers to resolve customer complaints and concerns.
  • Resolve customer complaints as received into call center via phone or email.
  • Assisted customer with sales inquires and provided resolution to customer complaints.
  • Perform transactions such as selling, and servicing customer complaints.
  • Reported daily sales statistics to sales managers Handled customer complaints.
  • Resolve customer complaints via phone, or in person.
  • Diffuse customer complaints before they reach the Director level.
  • Resolve customer complaints by investigating the issues.
  • Resolved customer complaints or concerns.
  • Responded to customer complaints in a professional manner; attempted to resolve complaints successfully and upsell in accordance with established guidelines

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26. High Volume

average Demand
Here's how High Volume is used in Sales Support Representative jobs:
  • Maintain inventory of supplies and equipment for high volume telecommunication store.
  • Managed high volume sales territory with 100's of customer and an individual sales target of $2M per quarter.
  • Acted as the primary contact in a high volume of incoming calls and inquiries from clients and colleagues.
  • Worked in high volume inbound call center making reservations and changes to travel itineraries.
  • Processed high volume orders obtained through fax, met daily order quota and deadline.
  • Handled a high volume of calls and emails in a fast paced office environment.
  • Answered high volume calls and inquiries from customers, designers, and installers.
  • Exercised time management and organizational skills when processing a high volume of orders.
  • Responded to high volume of inbound callers while servicing billing and account issues.
  • Assisted and supported team members during high volume month end closing operations.
  • Engaged in significant contact in high volume environment.
  • Maintained and processed high volume accounts.
  • Assigned certain high volume accounts.
  • Answered high Volume Phone Calls.
  • Created correspondence and monthly mailings, high volume of telephone calls, continual multi-tasking.
  • Prepare new account documents High volume of internal and external calls Participate in various projects of Treasury Management
  • Handled high volumes of incoming calls regarding billing issues for AT&T wireless, landlines and high speed Internet.
  • Serviced high volume customer contacts via phone and e-mail for technical support and product sales for Logitech Incorporated.
  • Processed corporate applications Processed corporate and department reports Answered high volume of verification calls Analyzed credit reports Verified Sales Invoice

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27. Customer Flow

average Demand
Here's how Customer Flow is used in Sales Support Representative jobs:
  • Ensured an extraordinary customer experience by welcoming customers, coordinate check-in process and customer flow.
  • Delivered exceptional customer service while coordinating check-in process and customer flow.
  • Welcome Customers into store by coordinating check-in process and customer flow by functioning as a Customer Experience advocate.
  • Manage the customer flow and coordinate the purchasing process of each valued consumer.
  • Front line customer coordinator and customer flow director in a busy retail location.
  • Welcome customers to the store, coordinate check-in process and customer flow.
  • Managed customer flow, inventory, merchandising and daily store auditing.
  • Coordinate floor, direct customer flow, greet incoming customers.
  • Manage customer flow and organization on the sales floor.
  • Coordinated check-in process and customer flow.
  • Welcome customers to our store, coordinate check-in process and customer flow Assist with sales when needed.
  • Welcome customers and coordinate the check-in process in order to Maintain proper customer flow.
  • Welcomed customers to At& t store while coordinating check-in process and customer flow.
  • Manage customer flow throughout store and assist in providing an extraordinary customer experience Receive inventory Manage exit surveys Organize merchandising refresh
  • Manage customer escalations and extensive billing issues Extensive Telegence knowledge Assist management with inventory/merchandising Coordinate customer flow
  • Opened/Closed the store Conducted inventory Controlled customer flow Handled daily money deposits In charge of merchandising Prepared for audits

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28. Trade Shows

average Demand
Here's how Trade Shows is used in Sales Support Representative jobs:
  • Conducted presentations for trade shows and provided technical training on insulated glass equipment for distributors.
  • Represented company at industry trade shows; conducted presentations and product demonstrations.
  • Conducted product demonstrations for high-level customers at Corporate Headquarters and trade shows.
  • Participated in manufacturing seminars and industry trade shows.
  • Coordinated and assisted in seminars/trade shows preparation.
  • Analyze, plan, schedule and manage the sales process including direct sales, presentations, trade shows and conferences.
  • Conducted on-site sales pilot projects and participated in national trade shows to assist sales team and increase market share.
  • Serve as POC at conferences, trade shows, vendor and dealer meetings and business events to represent company.
  • Traveled to call on customers, attended trade shows, demonstrated product use and developed sales strategies for distributors.
  • Assist in creating and implementing marketing strategies for trade shows, corporate events, conferences, and meetings.
  • Participated in local trade shows and conferences to answer customers' questions about products, prices and availability.
  • Represented company brand during trade shows, managed on-site consumer experience events and conducted all follow up activities.
  • Helped Marketing Manager on all responsibilities, including press, trade shows and new collateral initiatives.
  • Demonstrated presentations and live demos for potential customers, presented information at trade shows and seminars.
  • Coordinate vendor activities to support trade shows, conferences, campaigns, training events, etc.
  • Ensured that displays for trade shows, demos, and events shipped and arrived as requested.
  • Orchestrated and managed preparations and corporate presence at two major industry trade shows.
  • Prepared cover letters and sent materials to all attendees of trade shows.
  • Planned and successfully represented D&B at seminars and trade shows.
  • Worked on several national trade shows/road shows and key events including CES.

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29. Potential Customers

average Demand
Here's how Potential Customers is used in Sales Support Representative jobs:
  • Designed, produced, and distributed individualized marketing materials for team members to build their visibility with existing and potential customers.
  • Provided guided tours to potential customers of manufacturing operations and informed them on processes.
  • Answered telephone inbound calls from potential customers who have been solicited through various advertisements.
  • Applied researched knowledge of Charter Communications products and service to educate potential customers.
  • Completed target calls to potential customers with metrics evaluated quarterly/annually.
  • Developed technical presentations for potential customers.
  • Conducted value added conversations with current and potential customers to ensure that their needs were being met by their beverage selections.
  • Use persuasion skills to Indy Vendors to secure potential customers to purchase Canon products (or competing equipment types).
  • Refined customer profiles for the marketing team, which led to a more well-defined approach in prospecting potential customers.
  • Read sales script that describe products and services to persuade potential customers to understand value and purchase our services.
  • Accompanied sales reps to potential customers to assess customer's needs and determine what computer systems they needed
  • Attract potential customers by answering product and service questions while suggesting information about other products and services.
  • Educated customers and potential customers on the value of AT&T's products and services.
  • Provided assistance to existing and potential customers; handled product, service, and account inquiries.
  • Researched potential customers and reported on legal structure, previous internal business, and licensing.
  • Analyze business structure of potential customers to see if they qualify for certain IBM discounts.
  • Interfaced with current and potential customers regarding new and updated information on products and services.
  • Assist with store layout to attract potential customers in for an extraordinary shopping experience.
  • Worked directly with the Vice President in creating sales presentations for potential customers.
  • Promoted the AT&T brand to current and potential customers.

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30. Inventory Control

low Demand
Here's how Inventory Control is used in Sales Support Representative jobs:
  • Provided warehouse management support using inventory controls software and technical support through hardware and software troubleshooting.
  • Perform Manager on Duty operations as needed; given inventory controls and override abilities.
  • Developed accurate procedure for inventory control and reconciliation across various storage locations and plants.
  • Assisted with merchandising, inventory control and creating comfortable surroundings for customers.
  • Assisted Canadian Marketing Manager in inventory control, allocation, and forecasting.
  • Maintained inventory control and accountability while minimizing shrinkage.
  • Monitored purchasing, safety and inventory control.
  • Purchased selected product lines, developed purchasing structures for product lines and customer contracts, and maintained inventory control.
  • Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with AT&T Mobility store standards.
  • Job Responsibilities: o Distribution o Inventory Control & Management o Technical Support o Sales o Travel nationwide
  • Managed inventory control, answering phones, cleaning and maintaining store appearance.
  • Inventory control, assisting with publicity and informal staff training.
  • Inventory control (cycle counting).
  • Inventory control, receiving and transferring of inventory, scheduling, greeting customers, controlling customer traffic, maintaining cleanliness..etc
  • Inventory control ensuring the adequate levels of equipments to fulfill clients' expectations.
  • Achieved sales goal Customer Service Inventory controlled
  • Process Special Orders Inventory Control Display Merchandise Process Exchange & Refunds

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31. Customer Orders

low Demand
Here's how Customer Orders is used in Sales Support Representative jobs:
  • Assisted and supported salesman and manufacture representatives secure, process and expedite customer orders.
  • Provide high quality web/phone/email support for customer orders and order management.
  • Process customer orders for field representatives in assigned territories.
  • Entered customer orders and coordinated their delivery dates.
  • Process customer orders and facilitate shipping.
  • Performed outbound sales calls, communicated product and pricing changes as well as managing customer orders in back order situations.
  • Worked exclusively in Oracle E-Business Suite to manage customer orders, updating orders and changing details for customers as necessary.
  • Bolstered customer service and company profits by entering new/existing customer orders and selling new products to customers by phone.
  • Process customer orders via EDI, web, phone, email and fax from submission through shipment.
  • Reviewed and Tracked 50+ customer orders daily, including accepting credit cards and keeping that information confidential.
  • Respond to daily emails and process customer orders by taking credit cards and purchase orders.
  • Tasked with placing and sourcing all customer orders and frequent request while acquiring new business.
  • Review customer orders and distribute to Contracts and Treasurer to implement fulfillment of contracts.
  • Analyze and provide recommendations for the scheduling of unique or large customer orders.
  • Entered, verified, and tracked all customer orders from inception to completion.
  • Process all faxed and emailed customer orders with accuracy within SAP.
  • Worked with various vendors to achieve timely delivery of customer orders.
  • Enter, maintain, process customer orders and coordinate standing orders.
  • Assist sales representatives regarding the status of customer orders.
  • Educated other employees on processing and managing customer orders.

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32. Outbound Calls

low Demand
Here's how Outbound Calls is used in Sales Support Representative jobs:
  • Assisted with the day to day functions and support of inbound and outbound calls from customers and outside sales representatives.
  • Utilized expert phone and customer service skills to handle inbound and outbound calls in a timely and efficient manner.
  • Assigned to both RUN and Easy Pay queues, in order to place outbound calls to address Accountant/Client escalations.
  • Placed forty five outbound calls a day to incoming leads and future prospects, exceeding monthly quota expectation.
  • Provide customer service support and make outbound calls to existing customers to ensure account retention.
  • Process inbound and outbound calls to provide information and answer any market questions.
  • Created new lead sheets by territory and made outbound calls on old leads.
  • Secured revenue from inbound and outbound calls in a high call volume setting.
  • Placed outbound calls to patients, facilities, and area managers.
  • Handled around 60 inbound and 20 outbound calls daily.
  • Answered high-volume inbound calls and periodically made outbound calls.
  • Answer inbound calls - make outbound calls.
  • Make outbound calls on Internet leads.
  • Performed outbound calls for collections.
  • Answered incoming and made outbound calls to sales groups, merchants and sales representatives.
  • Make outbound calls as assigned regarding "atta-boys", promotions, updates, Kicks and Re-Kick meetings.

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33. New Clients

low Demand
Here's how New Clients is used in Sales Support Representative jobs:
  • Served as a liaison for a regional sales' team in reaching new clients and developing future markets.
  • Acquired new clients: General contractors, designers, builders to establish new growth and consistent referral base.
  • Provided technical support to current and new clients looking to advertise on our web based platform.
  • Maintained direct responsibility for generating sales, acquiring new clients and resolving service issues.
  • Developed and implemented various processes to acquire new clients and re-acquire lost clients.
  • Establish new clients by calling offering new services to fit customer needs.
  • Processed enrollments per new clients.

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34. Order Status

low Demand
Here's how Order Status is used in Sales Support Representative jobs:
  • Communicated with vendors and distribution partners to determine order status and resolved problems to ensure correct and timely order fulfillment.
  • Monitored and updated all assigned orders and communicated order status to customer.
  • Communicated directly with external customer providing order status and resolved billing issues.
  • Communicated order status/updates to customers via email and telephone.
  • Respond to inquiries regarding pricing, order status, inventory, and delivery schedules.
  • Managed order status, quotations, training, product delivery, and billing inquiries.
  • Entered sales orders and payments; provided order status updates and shipping inquiries.
  • Served as the point of contact for technical questions and order status.
  • Researched order status regarding shipping, credit release and tracking.
  • Led conference calls to update relevant departments on order status.
  • Answered incoming calls from customers regarding order status.
  • Account management through database including pending order status, inventory availability, payment processing to shipping and tracking completed orders.
  • Track and report order status Generate forecast and business analysis reports for management
  • collect data, build and input information into a spreadsheet via the Sales Order Status Report
  • Tracked orders through completion and communicated with customers on order status.
  • Handled service inquiries, researched invoices, and tracked order status.
  • order status, account changes and billing Responsible for keying business phone orders, i.e.
  • Order processing, run daily order status reports to track progr ess of orders.

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35. Security Requirements

low Demand
Here's how Security Requirements is used in Sales Support Representative jobs:
  • Supported the adherence to store merchandising standards and in-store safety and security requirements.
  • Drive operational compliance of back office processes, procedures, policies and the safety security requirements in the store.
  • Inventory management, point of sale paperwork and the safety and security requirements in the store.
  • Ensured the store met all the merchandising standards, safety and security requirements.

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36. Retail Store

low Demand
Here's how Retail Store is used in Sales Support Representative jobs:
  • Functioned as customer experience advocate and supervised control of retail store inventory and financial assets.
  • Developed and coordinated distribution of promotional material and merchandising for retail stores.
  • Trained retail store personnel on Business-in-Retail promotions.
  • Serve as first point of customer contact upon entry into the retail storefront; facilitate sales/support.
  • Resolved all other issues for retail stores in the South Central region of the United States.
  • Worked all grand openings for every retail store in region assisting in all areas.
  • Trained retail store personnel and answered their questions about our order placement software programs.
  • Educate Sales Consultants and customers on issues regarding devices brought into retail store.
  • Finance Representative Manage and maintain all aspects of retail store audit.
  • Greeted and interacted with customers at a corporate retail store.
  • Managed sales & accounts receivable for over 1,000 retail stores.
  • Work directly with operations of retail store and store inventory.
  • Greet all persons entering the retail store.
  • Worked in a corporate retail store.
  • Assist managers with opening and closing the retail store Work with mangers to ensure the retail store passes its yearly audit
  • Maintained control of the retail store's traffic flow while assisting with customers needs.
  • Managed the inventory and supply chain of a multi-million dollar retail store.
  • General and various support given to Shentel owned retail stores.
  • Planned and executed planograms for the retail store.
  • Answered inbound calls and processed new activations for retail store locations selling Nextel wireless products and services.

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37. Product Information

low Demand
Here's how Product Information is used in Sales Support Representative jobs:
  • Manage all marketing efforts including collateral development, mailings, catalog content/printing, product information, and technical documentation.
  • Handled individual dealership level Customer Service issues regarding order status, product information, damage/delivery issues, etc.
  • Plan and implement projects that support the sales organization by providing technical and administrative product information.
  • Processed/tracked orders and provided product information for the national sales division.
  • Assisted sales organization in providing technical and administrative product information.
  • Updated product information for delivery to new and existing customers.
  • Developed/provided pricing, competitive analysis and product information.
  • Communicate with customers about product information and orders.
  • Supported all licensed agents with registered product information.
  • Provided potential customers with basic product information.
  • Work with manufacturers regarding product information.
  • Communicated to customers with new and existing product information, special offers, monthly numbers and other various reports.
  • Trained all sales representatives twice weekly on new product information and upcoming promotions, and during monthly meetings.
  • Take customer calls regarding product information, sample and gratis requests, tracking information, and cost proposals.
  • Provided support to field sales for samples, account and product information, and plant capabilities.
  • Conducted product information seminars, educating clients on new products and use of custom software.
  • Conducted annual audit with consultants to ensure that they have complete, up-to-date product information.
  • Support in-field sales reps with product information, ordering, and order tracking.
  • Answer customer based questions on billing, product information, and services provided.
  • Received calls from sales reps and customers requesting product information or samples.

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38. Monthly Records

low Demand
Here's how Monthly Records is used in Sales Support Representative jobs:
  • Store merchandising Maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy.
  • Operate various internal tools and systems, terminal kiosk, maintain daily/monthly records.

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39. Internal Customers

low Demand
Here's how Internal Customers is used in Sales Support Representative jobs:
  • Facilitated financial transactions essential to the growth of subscriber base while providing department leading service to internal customers.
  • Monitor order status reports and maintain an accurate information flow from internal customers to external customers.
  • Handle all front line requests for external and internal customers including inventory/warehouse control and dispatch.
  • Assist external and internal customers with problem resolution.
  • Prepared monthly recommendation folders for internal customers.
  • Interact with both external and internal customers constantly to maintain an open communication channel for a high level of visibility.
  • Resolved all issues for external and internal customers.

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40. External Customers

low Demand
Here's how External Customers is used in Sales Support Representative jobs:
  • Studied and utilized electronic blueprints, schematics, and engineering documents while communicating with internal and external customers.
  • Develop and maintain positive customer relationships to ensure customer satisfaction for both internal and external customers.
  • Communicate and assist Sales Managers/Project Managers and external customers regarding product status and project schedules.
  • Followed up with internal and external customers to ensure that accounting information was updated accordingly.
  • Establish strong relationships with internal and external customers, generating repeat business for company.
  • Ensured a positive experience for internal/external customers by maintaining the integrity of operating policies.
  • Recognized for relationship building and professional demeanor with internal and external customers.
  • Established and developed trusted, professional relationships with internal and external customers.
  • Provided internal and external customers with accurate lead-times and order status.
  • Established rapport with external customers by understanding needs and expectations.
  • Acted as operational liaison between internal and external customers.
  • Research and problem resolution for external customers.
  • Interfaced with external customers and OEM representatives.
  • Input purchase contracts for internal and external customers, with a focus on courteous service and fast, accurate transactions.
  • Understand and enforce internal company policies and procedures and communicate as needed both within VeriFone and with external customers.
  • Provide friendly, accurate, consistent and timely service to our internal and external customers.
  • Answered telephone calls from internal & external customers in a heavy call center environment.
  • Act as liaison and coordinator with other departments, outside vendors and external customers.
  • Provide over the phone support to internal and external customers with product orders.
  • Served as the first point of contact to internal and external customers.

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41. Sales Consultants

low Demand
Here's how Sales Consultants is used in Sales Support Representative jobs:
  • Provide excellent administrative support for all regional sales consultants to collectively achieve the organizational standards and goals
  • Conducted coaching sessions to develop sales consultants through observations and co-selling.
  • Support managers and retail sales consultants using operational functions.
  • Manage Sales Consultants to ensure all sales, returns, and warranties are properly documented and hold Consultants accountable for mistakes.
  • Assist sales consultants at the end of the month in obtaining anything needed to bill the order efficiently, i.e.
  • Communicate the coinsurance and deductible amounts to the sales consultants along with authorization to fit the unit with the patient.
  • Coached corporate store's Retail Sales Consultants on the company's key behaviors regarding customer experience and service.
  • Assisted the sales consultants with sales of wired and wireless services including cell phones and U-verse.
  • Served as a liaison between sales consultants and customers regarding software and hardware malfunctions.
  • Audited sales ledgers to ensure compliance in sales transactions by fellow sales consultants.
  • Supported sales consultants in all issues regarding billing, sales, and commissions.
  • Date stamp and communicate receipt of the new orders to the Sales Consultants.
  • Send updated Excel spreadsheet to Sales Consultants nightly for pending orders.
  • Assisted sales consultants with equipment and system issues and product questions.
  • Performed all planning and scheduling activities for 13 remote sales consultants.
  • Communicate with Sales Consultants the status of all pending orders.
  • Complete all insurance paperwork for 8 Central California Sales Consultants.
  • Train retail sales consultants on the importance of an audit.
  • Performed sales and assisting Retail Sales Consultants and management.
  • Interfaced with customers to arrange appointments for sales consultants.

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42. Customer Calls

low Demand
Here's how Customer Calls is used in Sales Support Representative jobs:
  • Placed Post Delivery Customer Calls to ensure complete customer satisfaction and strengthen client relationships.
  • Navigated daily customer calls to provide overall satisfaction with design and order delivery.
  • Assisted co-workers in avoiding escalated customer calls.
  • Created PowerPoint presentations and a report binder of collateral for Sales to bring on customer calls.
  • Provided extensive customer service and sales support to department by handling in-bound customer calls.
  • Accepted incoming customer calls, addressing client needs in a courteous and timely manner.
  • Accept inbound customer calls as an AT&T Business Customer Support Representative.
  • Tracked all sales orders, answered and trouble shot customer calls and issues.
  • Answered inbound customer calls and made outbound follow-up calls as necessary.
  • Plan travel and customer calls to effectively accomplish sales targets.
  • Make proactive customer calls to ensure customer satisfaction and retention.
  • Processed approximately 50 customer calls on a daily basis.
  • Handled all customer calls in a call center environment.
  • Monitored and reported trends in customer calls Participated in process improvements
  • Handled incoming customer calls quickly and effectively providing best solution.
  • Manage all incoming cold and existing customer calls ranging from inquiries and orders to returns serving as primary call center contact.
  • Process orders from EDI database and print labels Answer customer calls.
  • Handled customer calls on a daily basis regarding many different concerns.
  • Supervised by Leon Pinkston) Responsible for handling incoming customer calls, orders, and inquiries related to IT services.

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43. Sales Department

low Demand
Here's how Sales Department is used in Sales Support Representative jobs:
  • Created a wide variety of administrative documents, helping to organize sales department administration.
  • Ensured that Inbound/Outbound Sales department is consistently providing customer with high quality service.
  • Generated and delivered daily reports on out-bounding and promotional mailings to Sales department.
  • Promoted collaboration and teamwork within sales department to meet specific marketing needs.
  • Supported the sales department delivering training and support presentations to hospital administrators.
  • Served as liaison between International customers and domestic sales department.
  • Performed analysis of Customer Service Records for sales department.
  • Handled all internal and external sales department communication.
  • Attained revenue objectives and increase productivity through support of NetApp's channel and direct sales departments.
  • Launched online sales department for company using various online stores and social media outlets.
  • Performed all clerical and administrative duties for the assigned sales department and/or sales team.
  • Act as a liaison to finance and operations on behalf of the sales department.
  • Used Excel Spreadsheets for certain reports for different people in the Sales Department.
  • Maintained daily, weekly, and monthly production reports for the Sales Department.
  • Perform the mark-up and publicity strategy of all merchandise for sales department.
  • Interacted with outside sales department to provide support and resolve customer issues.
  • Generated and delivered daily catalog and fax error reports to sales department.
  • Provide inside sales support for the customer service and sales department.
  • Handle large last minute digital projects for growth in sales department.
  • Mentor and help train new hires in the sales department.

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44. Check-In

low Demand
Here's how Check-In is used in Sales Support Representative jobs:
  • Facilitated front of store Customer Coordination process including welcome and check-in processes.
  • Welcome customers to the store and coordinate check-in process while delivering the AT&T exceptional customer service experience.
  • Greeted customers, coordinated check-in process and logged into company queuing system to ensure prompt customer service.
  • Resolve customer escalations within a timely manner and maintain records for further review and customer check-ins.

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45. Customers Needs

low Demand
Here's how Customers Needs is used in Sales Support Representative jobs:
  • Engaged, uncovered, and identified customers needs by revealing product and company value.
  • Educate customers on available products and work with customers needs.
  • Provided trouble shooting as required by the customers needs.
  • Ensured the customers needs were addressed promptly.
  • Operate cash register, tablets and computers to itemize and total customer purchases; create customized solutions to meet customers needs.
  • Greet and provide a complete solution to customers needs and concerns by building value in all interactions.
  • Greeted customers and assisted in finding out customers needs for wireless solutions.
  • Provide a great customer experience Receive and stock inventory Perform resets of merchandise Greet customers Determine customers needs and prioritize customer transactions

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46. Greeting Customers

low Demand
Here's how Greeting Customers is used in Sales Support Representative jobs:
  • Innovated digital sign in sheet to help with greeting customers as they entered the store.
  • Provide extraordinary customer service when triaging and greeting customers.

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47. Customer Base

low Demand
Here's how Customer Base is used in Sales Support Representative jobs:
  • Coordinated product deliveries and computer installations with customer base.
  • Assist account team with development and implementation of account plans, designed to maintain existing customer base and increase revenue.
  • Provide support, especially for our Latin American customer base, consulting with customer and or future clients.
  • Provided sales/service support to a customer base of $81 million and up to 21 Sales Representatives.
  • Provide great customer service while organizing the customer base while they wait for an available representative.
  • Managed North America East Coast customer base of over 700 building customer loyalty and added customers.
  • Analyzed customer base using collected data, managed projects and committees to gain additional leads.
  • Managed service quotes, contracts, customer base and site locations in Cisco Oracle11i database.
  • Managed to build and develop a growing customer base on a monthly basis.
  • Maintain relationships and support current customer base through effective call route planning.
  • Supported entire customer base with repair processing of our product.
  • Generated new client and customer base throughout the bay area.
  • Helped maintain customer base, and improved revenue margins.
  • Maintained and supported a seven-state, 1000+ customer base.
  • Focus on retaining valued customer base.
  • Increased revenue and customer base.
  • Interacted with diverse customer base in person and telephonically.
  • Managed a customer base of fourteen resellers for whom I was the direct sales representative.
  • Major Contributions: Sales representative with a customer base of 8,000+ customers.
  • Called on Paychex's customer base for ancillary services.

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48. SSR

low Demand
Here's how SSR is used in Sales Support Representative jobs:
  • Program heavily focused on experiential learning with classroom precursor.
  • Conducted one-on-one and classroom training seminars.
  • Managed ISSR's service performance for loans in pipeline funding over $50,000,000 per month in purchases, cash-outs or refinances.
  • Developed relationships with area SSR's shipping and delivering inventory between branches to complete point of sale transactions.
  • Open tickets with IT pertaining to OP issues that cannot be resolved by SSRC.
  • Supervised other BSSR's as needed when the manager was out of the office.
  • Work produced by SSR includes RFP responses, presentations, customer correspondence, other.
  • Conducted training of new hire PSSR on policies and procedures for compliance and profitability.
  • Charter Communications Walker Ave, MII had three weeks of classroom training.
  • Train and supervise 15-25 new representatives every eight weeks in classroom-like setting.
  • Process sample returns if error made by sales rep or SSR.
  • Promoted AT&T brand through grassroots activities.
  • Received SSR of the quarter twice.
  • Started my AT&T career in Vegas as an SSR.
  • Required a basic knowledge of network storage architecture and configuration Interviewed and made recommendations on potential candidates for SSR position openings.
  • Selected Achievements: Named top office SSR of the month twice in the summer of 2010.
  • Designed and developed Excel based workbook for East Region to capture vital information for use amongst all SSRs to assist customers.

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49. Customer Information

low Demand
Here's how Customer Information is used in Sales Support Representative jobs:
  • Procure and analyze customer information to ensure sales are finalized accurately and expeditiously.
  • Assisted with customer capturing and storing customer information.
  • Entered important customer information at an efficient speed.
  • Maintained and updated databases with customer information.
  • Use Various Company Systems to retrieve customer information, stock, and status of purchase orders.
  • Enter and/or update all pertinent data regarding complaints, customer information or change orders.
  • Provide customer information such as account status, open invoices, tax status.
  • Handle, organize, and properly file all customer information.
  • Recorded travel and customer information in a log book.
  • Add and update customer information in corporate database.
  • Helped sales associates transfer customer information from old devices to new devices.Maintained a positive attitude during difficult situations.

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50. Powerpoint

low Demand
Here's how Powerpoint is used in Sales Support Representative jobs:
  • Develop sales presentations and prepare materials using Microsoft Excel and PowerPoint.
  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs.
  • Designed a 70 page PowerPoint presentation of the growing industry of Organic foods at Costco to present to vendors.
  • Updated Senior Sales Manager's presentations in PowerPoint as well as handling her customer correspondence;.
  • Prepared weekly and monthly sales reports using Excel spreadsheets and PowerPoint presentations.
  • Create PowerPoint and Excel spreadsheets and presentations.
  • Gathered benefit information and presented to sales in the form of spreadsheets and powerpoint presentations.
  • Use Microsoft word, excel, office , powerpoint, and adobe.

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20 Most Common Skill for a Sales Support Representative

Customer Service11.1%
Assists Sales Representatives9.7%
Technical Support9.6%
Phone Calls9.3%
Sales Support7.8%
Sales Goals7.1%
Inventory Management5.3%
Sales Floor4.5%

Typical Skill-Sets Required For A Sales Support Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
7.7%
7.7%
2
2
Assists Sales Representatives
Assists Sales Representatives
6.8%
6.8%
3
3
Technical Support
Technical Support
6.7%
6.7%
4
4
Phone Calls
Phone Calls
6.5%
6.5%
5
5
Sales Support
Sales Support
5.4%
5.4%
6
6
Sales Goals
Sales Goals
4.9%
4.9%
7
7
Inventory Management
Inventory Management
3.7%
3.7%
8
8
Sales Floor
Sales Floor
3.2%
3.2%
9
9
New Accounts
New Accounts
2.7%
2.7%
10
10
Data Entry
Data Entry
2.5%
2.5%
11
11
Billing Questions
Billing Questions
2.4%
2.4%
12
12
Customer Accounts
Customer Accounts
2.3%
2.3%
13
13
Bank Deposits
Bank Deposits
2.3%
2.3%
14
14
Bill Payments
Bill Payments
2.2%
2.2%
15
15
Internal Departments
Internal Departments
2.1%
2.1%
16
16
Order Entry
Order Entry
1.9%
1.9%
17
17
Company Products
Company Products
1.7%
1.7%
18
18
Monthly Inventory Audits
Monthly Inventory Audits
1.7%
1.7%
19
19
Cycle Counts
Cycle Counts
1.5%
1.5%
20
20
Purchase Orders
Purchase Orders
1.5%
1.5%
21
21
Troubleshoot
Troubleshoot
1.5%
1.5%
22
22
Product Knowledge
Product Knowledge
1.4%
1.4%
23
23
Operational Tasks
Operational Tasks
1.4%
1.4%
24
24
CRM
CRM
1.2%
1.2%
25
25
Customer Complaints
Customer Complaints
1.2%
1.2%
26
26
High Volume
High Volume
1.2%
1.2%
27
27
Customer Flow
Customer Flow
1.1%
1.1%
28
28
Trade Shows
Trade Shows
1.1%
1.1%
29
29
Potential Customers
Potential Customers
1.1%
1.1%
30
30
Inventory Control
Inventory Control
1.1%
1.1%
31
31
Customer Orders
Customer Orders
1.1%
1.1%
32
32
Outbound Calls
Outbound Calls
1%
1%
33
33
New Clients
New Clients
1%
1%
34
34
Order Status
Order Status
1%
1%
35
35
Security Requirements
Security Requirements
1%
1%
36
36
Retail Store
Retail Store
0.9%
0.9%
37
37
Product Information
Product Information
0.9%
0.9%
38
38
Monthly Records
Monthly Records
0.9%
0.9%
39
39
Internal Customers
Internal Customers
0.9%
0.9%
40
40
External Customers
External Customers
0.9%
0.9%
41
41
Sales Consultants
Sales Consultants
0.9%
0.9%
42
42
Customer Calls
Customer Calls
0.9%
0.9%
43
43
Sales Department
Sales Department
0.9%
0.9%
44
44
Check-In
Check-In
0.9%
0.9%
45
45
Customers Needs
Customers Needs
0.8%
0.8%
46
46
Greeting Customers
Greeting Customers
0.8%
0.8%
47
47
Customer Base
Customer Base
0.8%
0.8%
48
48
SSR
SSR
0.8%
0.8%
49
49
Customer Information
Customer Information
0.8%
0.8%
50
50
Powerpoint
Powerpoint
0.8%
0.8%

89,494 Sales Support Representative Jobs

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