What Does a Sales Support Representative Do?

A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.

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Sales Support Representative Responsibilities

Here are examples of responsibilities from real sales support representative resumes representing typical tasks they are likely to perform in their roles.

Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
Facilitate the transition from AS400 to JDE operating system.
Utilize all programs, systems, and procedures of windows operating systems.
Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.
Complete all POS opening and closing procedures, including counting the contents of the cash register, and daily deposits.
Perform operational tasks to maintain audit-ready status in store at all times including preparing bank deposits and balance POS drawers.
Partner with Cisco s procurement services team for a smooth conversion of purchase requisitions into booked purchase orders via EDI.
Develop PowerPoint presentation used in presentation within the office by co-workers.
Enroll eligible individuals in Medicare products accurately complete and submit require enrollment.
Maintain internal CRM database including all financial details, vendor and customer interactions.
Prepare PowerPoint presentation for client and present on propose internal changes which would improve overall efficiency within unit operations.
Maintain input/output of information essential to sales communication regarding commission, quotas, sales activity, compensation appeals and incentive payouts.
Analyze Medicaid recipients requests and refer appropriately as required by state law ;.

Sales Support Representative Job Description

When it comes to understanding what a sales support representative does, you may be wondering, "should I become a sales support representative?" The data included in this section may help you decide. Compared to other jobs, sales support representatives have a growth rate described as "slower than average" at 2% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of sales support representative opportunities that are predicted to open up by 2028 is 35,400.

On average, the sales support representative annual salary is $38,310 per year, which translates to $18.42 an hour. Generally speaking, sales support representatives earn anywhere from $30,000 to $48,000 a year, which means that the top-earning sales support representatives make $22,000 more than the ones at the lower end of the spectrum.

Once you've become a sales support representative, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a sales support specialist, field representative, sales representative internship, and associate sales representative.

Learn More About Sales Support Representative Job Descriptions

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12 Sales Support Representative Resume Examples

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Christina Rodriguez Sales Support Representative Contact Information Bronxville, NY (650) 555-7609 crodriguez@example.com Skills Order Entry Sales Support REP New Customers Customer Service Retail Customers Sales Process Product Demonstrations Action Plans Powerpoint Employment History Sales Support Representative 2020 - Present J. C. Penney Bronxville, NY Provided customer service at the register. Worked to my highest standard to make sure I sold as much jewelry as I could with customer satisfaction. Maintained cleanliness of fitting rooms and returned product to sales floor. Greeted Customers Assisted guests with merchandise selection Stocked Organized product on sales floor Lead Sales Representative 2012 - 2020 Anthropologie Bronxville, NY Provided customer service by greeting and assisting customers. Assist field organization with new store openings and planogram execution. Manage and review staff performance, emphasizing quality customer service and efficiency Maintain cash drawers and change bag throughout the day Provided great customer service and is one of the top associate to achieve the Wal-Mart Superstar award. Phone Banker (Part-Time) 2010 - 2012 JPMorgan Chase Bronxville, NY Scheduled at minimum 4 appointments per week for business partners. Assist customers with inquires relating to deposits, financial transactions, and other account information. DEBIT CARD FRAUD PROTECTION, CLAIMS, WIRE TRANSFERS/ACH, AND OTHER DEPARTMENTS within Chase. Facilitated personal banking transactions to help clients obtain their financial goals while building lasting relationships. Education Bachelor's Degree Liberal Arts 2009 - 2012 Monroe College Bronxville, NY


Peter Porter Sales Support Representative Contact Info Lebanon, TN (780) 555-6950 pporter@example.com Skills Sales SupportComputer SystemReal EstateSecurity DepositsCommunicationCounter SalesNew MerchandiseCustomer ServicePurchase OrdersCustomer Transactions Employment History Sales Support Representative 2020 - Present Dell Lebanon, TN Maintained detailed sales product knowledge, including competitive information. Achieved Top Sales Support Honors for Q4 2011 within my first quarter as Sales Support Representative. Post Sale Queue SMB Rep Demonstrated ability to revenue and improved customer service experience. Associate Customer Service Representative 2019 - 2020 Comcast Atlanta, GA Assisted customers in opening new accounts and upgrading existing service. Awarded 2007 Sales Support Representative of the Year by the Field Sales Team. Delivered exceptional service and generated sales by proactively looking over customer accounts and promoting additional services. Served as first point of contact for customers who had computer and/or Internet connection related issues, within a high-volume environment. Assist customers with cable and internet technical problems. Maintained customer accounts and assisted customers in a variety of ways ranging from billing issues to troubleshooting cable boxes. Leasing Consultant 2018 - 2019 Lincoln Property Company Atlanta, GA Provided quick and effective customer service response to resident needs. Drive occupancy rate in a highly competitive market. Worked various properties and assignments as a Leasing agent, worked with yardi, entrata, and onesite. Education Bachelor's Degree Business 2015 - 2018 Central State University Wilberforce, OH


Cheryl Barnes Sales Support Representative Alpharetta, GA (930) 555-2308 cbarnes@example.com Experience Sales Support Representative2020 - Present Verizon•Alpharetta, GA Renewals-Ranked #1 Retail Sales Representative in the District Year 2012 Inbound Sale Representative2018 - 2020 Comcast•Madison, MS cable, internet,phone and home security. Handled inbound calls and enrolled new customers. Provided call center customer service by assisting customers with account information and service issues. Earned reputation for exceeding sales goals and outperforming coworkers. Activated new accounts by selling service packages and equipment. Sales And Marketing Internship2013 - 2014 Reliant Energy Retail Holdings•Houston, TX Administered customer service responses to calls, questions, inquiries, and complaints from new and existing Reliant customers. Conducted entry level in side sales and customer service Trained entry level employees Conducted Interviews for team building Leadership in Department Promoted to marketing rep in three state territory. Skills Timely FashionPhotoshopPowerpointMarket ResearchYoutubeSales InternNew ServiceSales SupportComcastCommunication Education Doctoral Degree Marketing2015 - 2018 University of Houston•Houston, TX Master's Degree Management2014 - 2015 University of Houston•Houston, TX Bachelor's Degree Finance2010 - 2013 University of Houston•Houston, TX

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Sales Support Representative Skills and Personality Traits

We calculated that 16% of Sales Support Representatives are proficient in Sales Support, Phone Calls, and POS. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Physical stamina.

We break down the percentage of Sales Support Representatives that have these skills listed on their resume here:

Sales Support, 16%
Conducted sales support, initiated in-store sales associate training, implemented product demonstrations, and organized promotional material placement.
Phone Calls, 10%
Respond promptly to customer phone calls and/or other methods of communication while providing superior customer support.
POS, 8%
Processed and prepared paperwork for reporting, balanced POS drawers, and prepared bank deposits.
Product Knowledge, 7%
Established a professional relationship with each customer and provide exceptional product knowledge.
Customer Complaints, 6%
Insured customer satisfaction by investigating and resolving customer complaints relating to sales and pricing policies.
Customer Inquiries, 6%
Followed up on customer inquiries not immediately resolved and until fully resolved.

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Most sales support representatives list "sales support," "phone calls," and "pos" as skills on their resumes. We go into more details on the most important sales support representative responsibilities here:

Customer-service skills can be considered to be the most important personality trait for a sales support representative to have. According to a sales support representative resume, "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." Sales support representatives are able to use customer-service skills in the following example we gathered from a resume: "direct sales and customer support including distribution of company literature providing detailed information on available services. "

Another commonly found skill for being able to perform sales support representative duties is the following: interpersonal skills. According to a sales support representative resume, "wholesale and manufacturing sales representatives must be able to work well with many types of people." Check out this example of how sales support representatives use interpersonal skills: "developed interpersonal skills in delegating between manufacturers and buyers facilitating purchase orders and tracking shipments. "

Another skill that is quite popular among sales support representatives is physical stamina. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a sales support representative resume: "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." This example from a resume shows how this skill is used: "participated in physical inventory counts every month. "

A sales support representative responsibilities sometimes require "self-confidence." The responsibilities that rely on this skills are shown by this resume excerpt: "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations" This resume example shows how this skill is used by sales support representatives: "reviewed and tracked 50+ customer orders daily, including accepting credit cards and keeping that information confidential. "

See the full list of sales support representative skills.

Before becoming a sales support representative, 55.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.8% sales support representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most sales support representatives have a college degree. But about one out of every six sales support representatives didn't attend college at all.

Those sales support representatives who do attend college, typically earn either a business degree or a marketing degree. Less commonly earned degrees for sales support representatives include a communication degree or a psychology degree.

When you're ready to become a sales support representative, you might wonder which companies hire sales support representatives. According to our research through sales support representative resumes, sales support representatives are mostly hired by Bath & Body Works, Builders FirstSource, and Humana. Now is a good time to apply as Bath & Body Works has 147 sales support representatives job openings, and there are 90 at Builders FirstSource and 15 at Humana.

Since salary is important to some sales support representatives, it's good to note that they are figured to earn the highest salaries at NetApp, Morgan Stanley, and Cottage Health. If you were to take a closer look at NetApp, you'd find that the average sales support representative salary is $52,978. Then at Morgan Stanley, sales support representatives receive an average salary of $49,176, while the salary at Cottage Health is $46,045.

View more details on sales support representative salaries across the United States.

Some other companies you might be interested in as a sales support representative include Vector Marketing, Dell, and AT&T.; These three companies were found to hire the most sales support representatives from the top 100 U.S. educational institutions.

For the most part, sales support representatives make their living in the manufacturing and retail industries. Sales support representatives tend to make the most in the finance industry with an average salary of $45,182. The sales support representative annual salary in the technology and telecommunication industries generally make $43,486 and $41,174 respectively. Additionally, sales support representatives who work in the finance industry make 17.8% more than sales support representatives in the professional Industry.

The three companies that hire the most prestigious sales support representatives are:

Bath & Body Works147 Sales Support Representatives Jobs
Builders FirstSource90 Sales Support Representatives Jobs
Humana15 Sales Support Representatives Jobs

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What Sales Support Specialists Do

A sales support specialist is primarily responsible for performing clerical tasks to support a sales team. Typically, they gather sales leads and data, produce progress reports and presentations, maintain records of all transactions, and liaise with different accounting personnel. A sales support specialist may respond to calls and inquiries, resolving customers' complaints and concerns promptly and professionally. Furthermore, one may arrange meetings and appointments with clients, develop sales strategies for profit growth, and process orders, all while ensuring customer satisfaction.

In this section, we compare the average sales support representative annual salary with that of a sales support specialist. Typically, sales support specialists earn a $12,472 higher salary than sales support representatives earn annually.

Even though sales support representatives and sales support specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require sales support, phone calls, and pos in the day-to-day roles.

As far as similarities go, this is where it ends because a sales support representative responsibility requires skills such as "good communication," "windows," "order processing," and "administrative tasks." Whereas a sales support specialist is skilled in "salesforce," "account executives," "account management," and "rfp." So if you're looking for what truly separates the two careers, you've found it.

Sales support specialists receive the highest salaries in the professional industry coming in with an average yearly salary of $65,577. But sales support representatives are paid more in the finance industry with an average salary of $45,182.

The education levels that sales support specialists earn is a bit different than that of sales support representatives. In particular, sales support specialists are 1.8% more likely to graduate with a Master's Degree than a sales support representative. Additionally, they're 0.0% less likely to earn a Doctoral Degree.

What Are The Duties Of a Field Representative?

The primary role of field marketing representatives is to drive brand awareness through face-to-face customer interaction. They are the liaisons between sellers and buyers, providing vital information on products and services. To drive sales, they typically promote human relations via communication and distribution of marketing collateral. They design, implement, and execute field marketing campaigns. Other responsibilities of a field marketing representative include negotiating with retailers, promoting business expansion opportunities to merchants and retailers, and attending relevant trade events.

Next up, we have the field representative profession to look over. This career brings along a higher average salary when compared to a sales support representative annual salary. In fact, field representatives salary difference is $5,011 higher than the salary of sales support representatives per year.

A similarity between the two careers of sales support representatives and field representatives are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "product knowledge," "powerpoint," and "windows. "

But both careers also use different skills, according to real sales support representative resumes. While sales support representative responsibilities can utilize skills like "sales support," "phone calls," "pos," and "good communication," some field representatives use skills like "pet," "patients," "data collection," and "field testing."

It's been discovered that field representatives earn higher salaries compared to sales support representatives, but we wanted to find out where field representatives earned the most pay. The answer? The government industry. The average salary in the industry is $63,199. Additionally, sales support representatives earn the highest paychecks in the finance with an average salary of $45,182.

When it comes to the differences in education between the two professions, field representatives tend to reach similar levels of education than sales support representatives. In fact, they're 3.2% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

How a Sales Representative Internship Compares

In a sales representative internship, an intern's duties depend on the directives of a supervising staff or manager. Typically, they are responsible for gaining industry insights while performing clerical tasks such as preparing and processing documents, greeting visitors, disseminating and organizing files, and running errands as needed. They may also participate in communicating with clients through calls and appointments to offer products and services, ensuring client satisfaction. Furthermore, as an intern, it is essential to familiarize and abide by the company's policies and regulations, including its vision and mission.

The third profession we take a look at is sales representative internship. On an average scale, these workers bring in lower salaries than sales support representatives. In fact, they make a $3,754 lower salary per year.

Using sales support representatives and sales representative interns resumes, we found that both professions have similar skills such as "product knowledge," "customer complaints," and "customer inquiries," but the other skills required are very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from sales support representative resumes include skills like "sales support," "phone calls," "pos," and "good communication," whereas a sales representative internship might be skilled in "kids," "sales presentations," "salesforce," and "cold calls. "

When it comes to education, sales representative interns tend to earn similar education levels than sales support representatives. In fact, they're 1.7% more likely to earn a Master's Degree, and 1.1% more likely to graduate with a Doctoral Degree.

Description Of an Associate Sales Representative

The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.

Associate sales representatives tend to earn a higher pay than sales support representatives by about $12,697 per year.

While both sales support representatives and associate sales representatives complete day-to-day tasks using similar skills like sales support, pos, and product knowledge, the two careers also vary in other skills.

While some skills are shared by these professions, there are some differences to note. "phone calls," "good communication," "strong problem-solving," and "customer support" are skills that have shown up on sales support representatives resumes. Additionally, associate sales representative uses skills like patients, excellent organizational, sales techniques, and product line on their resumes.

In general, associate sales representatives make a higher salary in the health care industry with an average of $56,246. The highest sales support representative annual salary stems from the finance industry.

Associate sales representatives reach similar levels of education when compared to sales support representatives. The difference is that they're 1.5% more likely to earn a Master's Degree more, and 0.6% more likely to graduate with a Doctoral Degree.

Updated October 2, 2020