How To Become A Sales Support Technician: What It Is and Career Path

What is a sales support technician and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a sales support technician. For example, did you know that they make an average of $28.63 an hour? That's $59,559 a year! Between 2018 and 2028, the career is expected to grow 4% and produce 63,300 job opportunities across the U.S.

ScoreSales Support TechnicianUS Average

Salary

4.7

Avg. Salary $59,559

Avg. Salary $59,228

Stability level

7.1

Growth rate 4%

Growth rate 0.3%

Diversity

3.8

Race

American Indian and Alaska Native 0.23%

Asian 5.12%

Black or African American 3.81%

Hispanic or Latino 14.09%

Unknown 3.71%

White 73.03%

Gender

female 23.59%

male 76.41%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

7.1

Stress level is high

7.1 - high

Complexity level

8.4

Complexity level is challenging

7 - challenging

Work life balance

4.9

Work life balance is fair

6.4 - fair

Key steps to become a sales support technician

Explore sales support technician education requirements

Most common sales support technician degrees

Bachelor's

51.3 %

Associate

24.8 %

High School Diploma

11.2 %

Start to develop specific sales support technician skills

Skills	Percentages
Customer Service	19.92%
Product Knowledge	18.06%
Inbound Calls	4.49%
Customer Support	3.84%
IP	3.62%

Complete relevant sales support technician training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New sales support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a sales support technician based on U.S. Bureau of Labor Statistics data and data from real sales support technician resumes.

Research sales support technician duties and responsibilities

Manage the maintenance, repair, and operation of POS equipment.
Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
Preform transfer on phone numbers and set-up of VOIP phone services
Assist in creating Linux FTP servers and solving internal networking issues.

Prepare your sales support technician resume

When your background is strong enough, you can start writing your sales support technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a sales support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable sales support technician resume templates

Build a professional sales support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your sales support technician resume.