1. University of Pennsylvania
Philadelphia, PA • Private
In-State Tuition
$55,584
Enrollment
10,764
What is a Sales Support Technician?
There is more than meets the eye when it comes to being a sales support technician. For example, did you know that they make an average of $28.63 an hour? That's $59,559 a year! Between 2018 and 2028, the career is expected to grow 2% and produce 35,400 job opportunities across the U.S.
What Does a Sales Support Technician Do
There are certain skills that many sales support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and interpersonal skills.
How To Become a Sales Support Technician
If you're interested in becoming a sales support technician, one of the first things to consider is how much education you need. We've determined that 51.3% of sales support technicians have a bachelor's degree. In terms of higher education levels, we found that 5.9% of sales support technicians have master's degrees. Even though most sales support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Sales Support Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of technical support technician you might progress to a role such as team leader eventually. Later on in your career, you could end up with the title senior sales manager.
Sales Support Technician
Senior Sales Manager
7 Years
Regional Accounts Manager
8 Years
Key Account Manager
7 Years
Strategic Accounts Manager
9 Years
Senior Sales Executive
8 Years
Senior Product Marketing Manager
10 Years
Show More
Average Salary for a Sales Support Technician
Sales Support Technicians in America make an average salary of $59,559 per year or $29 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $33,000 per year.
Average Sales Support Technician Salary
$59,559Â Yearly$28.63 hourly
What Am I Worth?
Roles and Types of Sales Support Technician
There are several types of sales support technician, including:
Technician
Role:
To be a technician, you have to know your stuff. Some may refer to you as an expert in your field or maybe people will know you as skilled in an art or craft. Then again, you may just be needed to look after technical equipment.
Your workload as a technician will vary, depending on what you're trained in. You may be needed to set up a new computer system or maybe you'll need to fix an electricity problem. Either way, you'll probably only need to work 40 hours a week.
The degree of education required for this job depends on what you're specific skillset is. Some technicians only need a high school diploma, others may want to complete an associate's program or earn a certificate to help their employment opportunities. There's definitely something for everyone in the field of technicians.
Your workload as a technician will vary, depending on what you're trained in. You may be needed to set up a new computer system or maybe you'll need to fix an electricity problem. Either way, you'll probably only need to work 40 hours a week.
The degree of education required for this job depends on what you're specific skillset is. Some technicians only need a high school diploma, others may want to complete an associate's program or earn a certificate to help their employment opportunities. There's definitely something for everyone in the field of technicians.
- Average Salary: $38,045
- Degree: Bachelor's Degree
Technical Support Technician
Role:
A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.
They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.
They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.
They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.
They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.
- Average Salary: $40,210
- Degree: Bachelor's Degree
Technical Support Representative
Role:
As a technical support representative, you're going to talk to a lot of people throughout each day. You're also going to put out a lot of fires. Not literally, of course, but people will come to you when all else fails.
Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.
Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.
Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.
Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.
- Average Salary: $34,758
- Degree: Bachelor's Degree
States With The Most Sales Support Technician Jobs
Mouse over a state to see the number of active sales support technician jobs in each state. The darker areas on the map show where sales support technicians earn the highest salaries across all 50 states.
Average Salary: Job Openings:
Number Of Sales Support Technician Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 10,174 | $71,373 |
| 2 | Florida | 5,135 | $50,362 |
| 3 | Texas | 4,987 | $63,061 |
| 4 | Pennsylvania | 4,232 | $64,297 |
| 5 | New York | 3,892 | $78,273 |
| 6 | Illinois | 3,497 | $59,691 |
| 7 | New Jersey | 3,124 | $77,996 |
| 8 | Ohio | 3,085 | $59,079 |
| 9 | Georgia | 2,679 | $64,103 |
| 10 | North Carolina | 2,657 | $65,491 |
| 11 | Massachusetts | 2,593 | $77,465 |
| 12 | Michigan | 2,532 | $71,482 |
| 13 | Virginia | 2,394 | $72,608 |
| 14 | Washington | 2,159 | $72,016 |
| 15 | Missouri | 2,052 | $60,363 |
| 16 | Maryland | 1,828 | $68,999 |
| 17 | Indiana | 1,752 | $59,195 |
| 18 | Minnesota | 1,698 | $57,117 |
| 19 | South Carolina | 1,588 | $49,050 |
| 20 | Arizona | 1,570 | $65,135 |
| 21 | Tennessee | 1,518 | $52,995 |
| 22 | Wisconsin | 1,478 | $61,323 |
| 23 | Colorado | 1,418 | $53,324 |
| 24 | Alabama | 1,362 | $52,703 |
| 25 | Kentucky | 1,227 | $63,456 |
| 26 | Oregon | 1,067 | $61,972 |
| 27 | Kansas | 1,056 | $59,264 |
| 28 | Connecticut | 1,032 | $78,953 |
| 29 | Utah | 1,026 | $54,033 |
| 30 | Oklahoma | 954 | $52,273 |
| 31 | Louisiana | 882 | $59,502 |
| 32 | Iowa | 861 | $62,577 |
| 33 | Arkansas | 845 | $55,920 |
| 34 | Nevada | 793 | $67,289 |
| 35 | Mississippi | 654 | $52,467 |
| 36 | New Mexico | 579 | $60,544 |
| 37 | Nebraska | 577 | $58,129 |
| 38 | Rhode Island | 481 | $75,866 |
| 39 | New Hampshire | 461 | $71,463 |
| 40 | Idaho | 444 | $57,548 |
| 41 | Maine | 416 | $65,461 |
| 42 | West Virginia | 353 | $62,800 |
| 43 | South Dakota | 332 | $59,618 |
| 44 | Montana | 317 | $51,647 |
| 45 | Delaware | 303 | $77,644 |
| 46 | Vermont | 213 | $66,451 |
| 47 | Hawaii | 188 | $42,855 |
| 48 | North Dakota | 183 | $60,398 |
| 49 | Wyoming | 108 | $58,406 |
| 50 | Alaska | 0 | $62,589 |
Top Colleges for Sales Support Technicians
2. Bentley University
Waltham, MA • Private
In-State Tuition
$49,880
Enrollment
4,177
3. SUNY Farmingdale
Farmingdale, NY • Private
In-State Tuition
$8,306
Enrollment
9,394
4. New York University
New York, NY • Private
In-State Tuition
$51,828
Enrollment
26,339
5. University of Minnesota - Twin Cities
Minneapolis, MN • Private
In-State Tuition
$14,760
Enrollment
31,451
6. SUNY College at Plattsburgh
Plattsburgh, NY • Private
In-State Tuition
$8,369
Enrollment
5,229
7. Stanford University
Stanford, CA • Private
In-State Tuition
$51,354
Enrollment
7,083
8. Baylor University
Waco, TX • Private
In-State Tuition
$45,542
Enrollment
14,159
9. SUNY College of Technology at Alfred
Alfred, NY • Private
In-State Tuition
$8,570
Enrollment
3,721
10. Syracuse University
Syracuse, NY • Private
In-State Tuition
$51,853
Enrollment
14,759
Top Skills For a Sales Support Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of sales support technicians listed customer service on their resume, but soft skills such as physical stamina and self-confidence are important as well.
Choose From 10+ Customizable Sales Support Technician Resume templates
Zippia allows you to choose from different easy-to-use Sales Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Sales Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Sales Support Technician Demographics
Sales Support Technician Gender Distribution
Male
76%
Female
24%
After extensive research and analysis, Zippia's data science team found that:
- Among sales support technicians, 23.6% of them are women, while 76.4% are men.
- The most common race/ethnicity among sales support technicians is White, which makes up 73.0% of all sales support technicians.
- The most common foreign language among sales support technicians is Spanish at 47.7%.
Online Courses For Sales Support Technician That You May Like
Advertising Disclosure Â
1. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
See More on Coursera2. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
See More on Coursera3. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...
See More on CourseraJob type you want
Full Time
Part Time
Internship
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Best States For a Sales Support Technician
Some places are better than others when it comes to starting a career as a sales support technician. The best states for people in this position are Connecticut, New York, New Jersey, and Delaware. Sales support technicians make the most in Connecticut with an average salary of $78,953. Whereas in New York and New Jersey, they would average $78,273 and $77,996, respectively. While sales support technicians would only make an average of $77,644 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Rhode Island
Total Sales Support Technician Jobs: 481
Highest 10% Earn:
$136,000
Location Quotient:
1.33
$75,866
Avg. Salary
2. New Jersey
Total Sales Support Technician Jobs: 3,124
Highest 10% Earn:
$138,000
Location Quotient:
1.32
$77,996
Avg. Salary
3. Connecticut
Total Sales Support Technician Jobs: 1,032
Highest 10% Earn:
$141,000
Location Quotient:
1.05
$78,953
Avg. Salary
How Do Sales Support Technician Rate Their Jobs?
Top Sales Support Technician Employers
Most Common Employers For Sales Support Technician
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Apple | $146,538 | $70.45 | 17 |
| 2 | Schlumberger | $122,951 | $59.11 | 10 |
| 3 | IBM | $113,768 | $54.70 | 19 |
| 4 | Dell | $108,277 | $52.06 | 11 |
| 5 | Endurance International Group | $61,683 | $29.66 | 10 |
| 6 | Center Partners, Inc. | $56,688 | $27.25 | 9 |
| 7 | AT&T | $48,798 | $23.46 | 25 |
| 8 | Comcast Technology Solutions | $48,242 | $23.19 | 14 |
| 9 | T-Mobile | $40,613 | $19.53 | 36 |
| 10 | Comcast | $40,070 | $19.26 | 38 |
Sales Support Technician Videos
Sample Call Tech Support