1. University of Pennsylvania
Philadelphia, PA • Private
There is more than meets the eye when it comes to being a sales support technician. For example, did you know that they make an average of $28.63 an hour? That's $59,559 a year! Between 2018 and 2028, the career is expected to grow 2% and produce 35,400 job opportunities across the U.S.
There are certain skills that many sales support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and interpersonal skills.
If you're interested in becoming a sales support technician, one of the first things to consider is how much education you need. We've determined that 51.3% of sales support technicians have a bachelor's degree. In terms of higher education levels, we found that 5.9% of sales support technicians have master's degrees. Even though most sales support technicians have a college degree, it's possible to become one with only a high school degree or GED.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of technical support technician you might progress to a role such as team leader eventually. Later on in your career, you could end up with the title senior sales manager.
What Am I Worth?
There are several types of sales support technician, including:
Mouse over a state to see the number of active sales support technician jobs in each state. The darker areas on the map show where sales support technicians earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
Philadelphia, PA • Private
Waltham, MA • Private
Farmingdale, NY • Private
New York, NY • Private
Minneapolis, MN • Private
Plattsburgh, NY • Private
Stanford, CA • Private
Waco, TX • Private
Alfred, NY • Private
Syracuse, NY • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of sales support technicians listed customer service on their resume, but soft skills such as physical stamina and self-confidence are important as well.
Zippia allows you to choose from different easy-to-use Sales Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Sales Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...See More on Coursera
2. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...See More on Coursera
3. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...See More on Coursera
Some places are better than others when it comes to starting a career as a sales support technician. The best states for people in this position are Connecticut, New York, New Jersey, and Delaware. Sales support technicians make the most in Connecticut with an average salary of $78,953. Whereas in New York and New Jersey, they would average $78,273 and $77,996, respectively. While sales support technicians would only make an average of $77,644 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Rhode Island
2. New Jersey
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|5||Endurance International Group||$61,683||$29.66||10|
|6||Center Partners, Inc.||$56,688||$27.25||9|
|8||Comcast Technology Solutions||$48,242||$23.19||14|