How to hire a sales support technician

How to hire a sales support technician, step by step

Here's a step-by-step sales support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a sales support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new sales support technician
• Step 8: Go through the hiring process checklist

Post a sales support technician job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your sales support technician job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a sales support technician for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A sales support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, sales support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of sales support technician salaries for various roles:

   Type of Sales Support Technician	Description	Hourly rate
   Sales Support Technician	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$15-50
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Technical Support Representative	Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary... Show more	$12-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Product Knowledge
   • Inbound Calls
   • Customer Support
   • IP
   • Technical Sales Support
   • Technical Issues
   • Outbound Calls
   • Technical Problems
   • Windows XP
   • Trade Shows
   • POS
   • Sales Process
   • Customer Inquiries

   Check all skills

   Responsibilities:

   • Manage the maintenance, repair, and operation of POS equipment.
   • Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
   • Preform transfer on phone numbers and set-up of VOIP phone services
   • Assist in creating Linux FTP servers and solving internal networking issues.
   • Assist with router setup and acquiring and IP address for Intranet and Internet.
   • Train client in POS operations and tasks; share knowledge of software capabilities.

   More sales support technician duties

3. Make a budget

   Including a salary range in your sales support technician job description is one of the best ways to attract top talent. A sales support technician can vary based on:

   • Location. For example, sales support technicians' average salary in hawaii is 46% less than in connecticut.
   • Seniority. Entry-level sales support technicians 69% less than senior-level sales support technicians.
   • Certifications. A sales support technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a sales support technician's salary.

   Average sales support technician salary

   $59,559yearly

   $28.63 hourly rate

   ---

   Entry-level sales support technician salary

   $33,000 yearly salary

   Updated December 5, 2025

   Average sales support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$78,604	$38
   2	California	$76,931	$37
   3	Washington	$72,938	$35
   4	Maryland	$68,860	$33
   5	North Carolina	$66,902	$32
   6	Nevada	$66,611	$32
   7	Arizona	$65,342	$31
   8	Georgia	$64,683	$31
   9	Texas	$62,960	$30
   10	Pennsylvania	$62,562	$30
   11	Oregon	$61,724	$30
   12	New Mexico	$60,762	$29
   13	Kansas	$60,035	$29
   14	Indiana	$59,345	$29
   15	Wyoming	$59,021	$28
   16	Illinois	$58,578	$28
   17	Ohio	$57,993	$28
   18	Minnesota	$57,075	$27
   19	Utah	$54,222	$26
   20	Alabama	$52,296	$25

   Average sales support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$146,538	$70.45	7
   2	ResMed	$129,307	$62.17	5
   3	Citi	$126,868	$60.99	18
   4	JPMorgan Chase & Co.	$98,912	$47.55	81
   5	Auto Alliance	$97,551	$46.90
   6	Aetna	$92,416	$44.43
   7	Ericsson	$90,615	$43.56
   8	Siemens	$83,890	$40.33	23
   9	CVS Health	$78,388	$37.69	247
   10	Sotheby's	$75,243	$36.17
   11	Gallagher	$73,697	$35.43	2
   12	PMI Inc.	$66,590	$32.01
   13	Sonepar USA	$61,898	$29.76	53
   14	Tactile Medical	$60,742	$29.20
   15	*n/a*	$60,312	$29.00	26
   16	RemX	$59,737	$28.72
   17	Robert Half	$58,603	$28.17	69
   18	Fastenal	$57,434	$27.61	34
   19	Schunk GmbH	$54,650	$26.27
   20	Anastasia Beverly Hills	$51,448	$24.73	3

4. Writing a sales support technician job description

   A sales support technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a sales support technician job description:

   Sales support technician job description example

   Who we are
   
   With an inclusive retail environment that is fueled by passionate associates, Bath & Body Works is one of the most creative, dynamic and profitable fashion retailers in the industry. We are a $6.4 billion retail brand - and growing - with 10+ years of back-to-back growth and unlimited potential. We are the world's leading fragrance retail brand for body and home, delivered through fashion, trend and newness with products that are globally inspired.
   
   The opportunity
   
   We're hiring for you to join our team as a sales support associate in our stores. In this role, you will be the face of Bath & Body Works - understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store, and contribute to a positive, high-energy environment. As an associate, you will:
   
   * Deliver a friendly and efficient cash wrap experience, while reinforcing the customer's purchase and capturing the customer's phone number/email address
   * Recover merchandise on the sales floor and replenish merchandise to brand standards
   * Support product replenishment activities that keep the store full and abundant, including processing merchandise and maintaining the back room
   * Assist with floorset execution, window changes, visual presentation and marketing placement as needed
   * Abide by our values, policies, procedures and safety messages
   
   What you can expect from us
   
   * A merchandise discount of 30% at Bath & Body Works
   * Mental health and well-being services and resources at no cost to you
   * An opportunity to save in the BBW 401(k) after you've been with us for a year and worked 1000 hours
   * A fun, rewarding experience where you can be you … because we believe in making the world a brighter, happier place through fragrance, and that diversity, equity and inclusion make us stronger
   
   Qualifications
   
   What you'll contribute to the team
   
   * Demonstrated sales and customer service results in a fast-paced environment
   * Availability for varied weekly shifts including weekend, closing and peak hour shifts
   * Effective communication skills, being open to feedback and the ability to act on it
   
   We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right sales support technician for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your sales support technician job on Zippia to find and attract quality sales support technician candidates.
   • Use niche websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   Recruiting sales support technicians requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new sales support technician

   Once you have selected a candidate for the sales support technician position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new sales support technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a sales support technician?