Sales Support Technician Resume Examples 2023

Research Summary. We analyzed 439 sales support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like GoDaddy and Comcast. Here are the key facts about sales support technician resumes to help you get the job:

The average sales support technician resume is 376 words long
The average sales support technician resume is 0.8 pages long based on 450 words per page.
Customer service is the most common skill found on a sales support technician resume. It appears on 19.9% of resumes.

After learning about how to write a professional sales support technician resume, you can make sure your resume checks all the boxes with our resume builder.

Sales Support Technician Resume Example


Alice King Sales Support Technician Contact Information Secaucus, NJ (480) 555-9579 aking@example.com Skills Hardware Medicare CRM Technical Assistance IP Sales Agents Product Knowledge Walk-In Customers Order Entry Property Owners Employment History Sales Support Technician 2020 - Present United Parcel Service Secaucus, NJ Maintain over 3,000 account Acquire new customers Sale the UPS brand and products Account sales, maintenance, marketing and customer service * Customer Technology Sales Support Specialist and Systems Integration Consultant. Administered troubleshooting for customers having issues creating label be it software related or hardware related. Inside Sales Associate 2019 - 2020 Sykes Enterprises Main, PA Facilitated results-oriented special projects, committees and team meetings - Productive interaction with other functional groups in the call center. Increased initiative and communication by developing strategies to promote our idea and products in new ways. Collaborate with Account Executives to provide customized sales proposals and interact with customers directly. Develop new accounts utilizing the Internet, current contacts, IIR Research and Google. Sales Agent 2017 - 2019 Sykes Enterprises Main, PA Bridge communication lines between Team Managers, Account Managers and agents. Attended regular staff training to enhance product knowledge and improve customer service. Top rep in office for all 6 years leading to a 70% market share in the Toledo Market. Prepare customer contracts and complete all paperwork in accordance with ADT procedures. Education Bachelor's Degree Business 2014 - 2017 Pennsylvania State University Main, PA


Diane Burns Sales Support Technician Contact Info Palo Alto, CA (360) 555-8703 dburns@example.com Skills Computer SystemTrouble ShootingAccount ManagementVehicle ExteriorCustomer CarsBusiness DevelopmentProfitable SalesSolidworksTechnical InformationCAD Employment History Sales Support Technician 2020 - Present Best Buy Palo Alto, CA Service and repair; diagnostics, OS clean install, upgrade, recovery, backup, software, hardware install. Work in the warehouse receiving shipments and stocking the sales floor. Stock sales floor from the DC, DDC and drop shipments, excluding music, movies and video games. Information Technology Technician/Sales 2016 - 2020 HP Palo Alto, CA Removed Windows applications and features to reduce the size of the installed system, created scripts to improve load speed. Provide support for Classified SIPR(Secret Internet Protocol Router Network) both remote and on-site support. Ensured all user requests were com plete and accurate prior to quality assurance check. Organized and administered solution assurance reviews between customers and subject matter experts for storage products, contributing to successful installations. Deliver outstanding customer service to direct customers in a high pace contact center environment. Detailer 2014 - 2016 Ford Motor Company San Jose, CA Clean vehicle exterior with brushes, pressure washers, chemicals, solvents, etc. Pick up and drop off customer cars. Vacuumed out cars Washed cars and towels Detailed car Refilled detail bottlesSKIILLS Communication Flexibility Costumer Service Problem-Solving Time Management Multitasking Dependability Education Bachelor's Degree Business 2011 - 2014 San Jose State University San Jose, CA


Alice King Sales Support Technician Secaucus, NJ (480) 555-9579 aking@example.com Experience Sales Support Technician2020 - Present United Parcel Service•Secaucus, NJ Maintain over 3,000 account Acquire new customers Sale the UPS brand and products Account sales, maintenance, marketing and customer service * Customer Technology Sales Support Specialist and Systems Integration Consultant. Administered troubleshooting for customers having issues creating label be it software related or hardware related. Inside Sales Associate2019 - 2020 Sykes Enterprises•Main, PA Facilitated results-oriented special projects, committees and team meetings - Productive interaction with other functional groups in the call center. Increased initiative and communication by developing strategies to promote our idea and products in new ways. Collaborate with Account Executives to provide customized sales proposals and interact with customers directly. Develop new accounts utilizing the Internet, current contacts, IIR Research and Google. Sales Agent2017 - 2019 Sykes Enterprises•Main, PA Bridge communication lines between Team Managers, Account Managers and agents. Attended regular staff training to enhance product knowledge and improve customer service. Top rep in office for all 6 years leading to a 70% market share in the Toledo Market. Prepare customer contracts and complete all paperwork in accordance with ADT procedures. Skills HardwareMedicareCRMTechnical AssistanceIPSales AgentsProduct KnowledgeWalk-In CustomersOrder EntryProperty Owners Education Bachelor's Degree Business2014 - 2017 Pennsylvania State University•Main, PA

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Sales Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Sales Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Sales Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Sales Support Technician Resume

1. Add Contact Information To Your Sales Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Sales Support Technician Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

25.8%

Computer Science

10.6%

Electrical Engineering

8.7%

Information Technology

6.5%

Sales Support Technician Resume Relevant Education Example #1

Bachelor's Degree In Business 2014 - 2016

Pennsylvania State University Main, PA

Sales Support Technician Resume Relevant Education Example #2

Bachelor's Degree In Computer Information Systems 2014 - 2016

DeVry University Oakbrook Terrace, IL

3. Next, Create A Sales Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Sales Support Technician Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Product Knowledge Skills
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
IP Skills
An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.
Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
POS Skills
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Top Skills for a Sales Support Technician

Source: Zippia.com

Customer Service, 19.9%

Product Knowledge, 18.1%

Inbound Calls, 4.5%

Customer Support, 3.8%

Other Skills, 53.7%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Sales Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Sales Support Technician

J. C. Penney

Worked the cash register, making sure the customer had a positive experience and checking them out in a timely manner
Operated cash register that ran a type of Windows operating system.
Developed new selling techniques and organizational practices, increasing the company bottom line profit and positive customer service reviews
Helped customers locate store merchandise * Knowledge of any promotions and advertisements * Initiated communication with the customers
Managed all waiting lists and communications with prospects eagerly awaiting lot releases and community grand openings.

Work History Example # 2

Appointment Setter

DialAmerica Marketing

Performed outbound and inbound telephone communication.
Diagnosed customers with connectivity and Internet access concerns.
Developed reputation as an efficient and productive sales agent.
Provided potential and existing customers with information on the benefits of high speed internet services.
Prepared and presented the marketing script to potential customers by soliciting donations for the Special Olympics.

Work History Example # 3

Sales Support Technician (Part-Time)

By Appointment Only

Supported DSL internet services for residential customers
Provided leads to the sales team and accurately entered detailed information into Soaring (CRM).
Directed and oversaw Sales and Business Development input into CRM.
Worked in Federal Government Call Center using remote tools, Altiris, Active Directory and VPN.
Provided customer support and repair for different Internet service providers.

Work History Example # 4

Inside Sales Assistant

Dell

Managed key client relations and drove open communications with prospective clients in technology sales and hardware/software products.
Organized and maintained information utilizing Sales Force, CRM tracking system.
Possessed excellent customer service experience per company standards, increased sales, and safeguarded company assets.
Developed and managed a quality audit program for online and purchase order entry representatives.
Assisted clients with computer troubleshooting as well as responding to other technical and non-technical inquiries.

5. Highlight Your Sales Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your sales support technician resume:

Certified Sales Professional (CSP)
Certified Information Technology Professional (CITP)

6. Finally, Add a Sales Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Sales Support Technician Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Trained and mentored new account managers in cold calling practices, sales methodologies, CRM application (Maxhire).

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Provide first and second-level technical support over the phone, email and remote desktop connection.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Promoted solutions sales instead of box sales , resulting in 20% Ethernet equipment sales growth.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

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