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The differences between sales support technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support technician, becoming a lead support technician takes usually requires 1-2 years. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $59,559 average annual salary of a sales support technician.
The top three skills for a sales support technician include customer service, product knowledge and inbound calls. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Sales Support Technician | Lead Support Technician | |
| Yearly salary | $59,559 | $95,420 |
| Hourly rate | $28.63 | $45.88 |
| Growth rate | 4% | 10% |
| Number of jobs | 177,065 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Average age | 47 | 42 |
| Years of experience | 4 | 2 |
Sales support technicians and lead support technicians have different pay scales, as shown below.
| Sales Support Technician | Lead Support Technician | |
| Average salary | $59,559 | $95,420 |
| Salary range | Between $33,000 And $106,000 | Between $64,000 And $140,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Apple | |
| Best paying industry | - | Technology |
There are a few differences between a sales support technician and a lead support technician in terms of educational background:
| Sales Support Technician | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between sales support technicians' and lead support technicians' demographics:
| Sales Support Technician | Lead Support Technician | |
| Average age | 47 | 42 |
| Gender ratio | Male, 76.4% Female, 23.6% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 6% | 11% |