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Sales support technician vs technician support tier

The differences between sales support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support technician, becoming a technician support tier takes usually requires 1-2 years. Additionally, a sales support technician has an average salary of $59,559, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a sales support technician include customer service, product knowledge and inbound calls. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Sales support technician vs technician support tier overview

Sales Support TechnicianTechnician Support Tier
Yearly salary$59,559$54,889
Hourly rate$28.63$26.39
Growth rate4%10%
Number of jobs177,065109,671
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 37%
Average age4742
Years of experience42

Sales support technician vs technician support tier salary

Sales support technicians and technician support tiers have different pay scales, as shown below.

Sales Support TechnicianTechnician Support Tier
Average salary$59,559$54,889
Salary rangeBetween $33,000 And $106,000Between $38,000 And $78,000
Highest paying CityNew York, NYBenicia, CA
Highest paying stateConnecticutNew York
Best paying companyAppleScantron
Best paying industry-Technology

Differences between sales support technician and technician support tier education

There are a few differences between a sales support technician and a technician support tier in terms of educational background:

Sales Support TechnicianTechnician Support Tier
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Sales support technician vs technician support tier demographics

Here are the differences between sales support technicians' and technician support tiers' demographics:

Sales Support TechnicianTechnician Support Tier
Average age4742
Gender ratioMale, 76.4% Female, 23.6%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage6%11%

Differences between sales support technician and technician support tier duties and responsibilities

Sales support technician example responsibilities.

  • Manage the maintenance, repair, and operation of POS equipment.
  • Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
  • Preform transfer on phone numbers and set-up of VOIP phone services
  • Assist in creating Linux FTP servers and solving internal networking issues.
  • Assist with router setup and acquiring and IP address for Intranet and Internet.
  • Train client in POS operations and tasks; share knowledge of software capabilities.
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Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
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Sales support technician vs technician support tier skills

Common sales support technician skills
  • Customer Service, 20%
  • Product Knowledge, 18%
  • Inbound Calls, 4%
  • Customer Support, 4%
  • IP, 4%
  • Technical Sales Support, 3%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%