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Sales support technician skills for your resume and career

Updated January 8, 2025
7 min read
Quoted expert
E. Duff Wrobbel Ph.D.
Sales support technician example skills
Below we've compiled a list of the most critical sales support technician skills. We ranked the top skills for sales support technicians based on the percentage of resumes they appeared on. For example, 19.9% of sales support technician resumes contained customer service as a skill. Continue reading to find out what skills a sales support technician needs to be successful in the workplace.

15 sales support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales support technicians use customer service:
  • Operate computer terminal including accessing multiple systems to establish, update and retrieve customer service data while simultaneously negotiating with customers.
  • Maintained current customer base and utilizing my technical aptitude for customer service and satisfaction generating customer loyalty and repeat business.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales support technicians use product knowledge:
  • Garnered product knowledge and industry protocol through manufacturing, lab testing and customer ordering/purchasing procedures.
  • Possess excellent product knowledge and demonstrate improvements/updated features.

3. Inbound Calls

Here's how sales support technicians use inbound calls:
  • Answer inbound calls * Troubleshoot Internet issues * Troubleshoot email issues * Troubleshoot DSL modem issues * Sale Frontier Secure Products
  • Responded to inbound calls from existing clients reviewing previous software purchases and offering appropriate solutions based on clients needs.

4. Customer Support

Here's how sales support technicians use customer support:
  • Provided customer support by phone and ensured customer satisfaction.
  • Answered questions and provided superior customer support services.

5. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how sales support technicians use ip:
  • Assist in resetting passwords, helping with ip addresses and DNS, NAP and network configurations.
  • Maintain and negotiate vendor contracts: MPLS, IP telecommunications, cell phones, software.

6. Technical Sales Support

Here's how sales support technicians use technical sales support:
  • Promoted from Quality Systems Administrator to Technical Sales Support II within the first three months of employment.
  • Provided technical sales support for 40 domestic field sales representatives nationwide.

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7. Technical Issues

Here's how sales support technicians use technical issues:
  • Utilized my chemical and instrumental understanding to help customers with technical issues while generating sales within different industries.
  • Performed appropriate and timely troubleshooting of technical issues within a high paced contact center environment.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how sales support technicians use outbound calls:
  • Mentor, Inbound and outbound calls, taking payments, upgrading dish packages
  • Answered inbound and outbound calls with technical support of customer sales.

9. Technical Problems

Here's how sales support technicians use technical problems:
  • Diagnosed and repaired software problems, troubleshot technical problems, and installed software applications.
  • Provided solutions to a wide scope of motorcycle related technical problems.

10. Windows XP

Here's how sales support technicians use windows xp:
  • Provided support for Outlook and Outlook Express in Windows XP and Windows 7 OS environment.
  • Install and Maintain Microsoft Windows XP, 7 & Ruby software.

11. Trade Shows

Here's how sales support technicians use trade shows:
  • Attend trade shows and travel to distributor locations to give education and training courses on our full product line and use.
  • Make product presentations and demo's at National, Regional, and Customer trade shows for all Wagner consumer product categories.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales support technicians use pos:
  • Performed Cashier responsibilities, making sure the POS systems correspond with the accumulated amounts and the amounts received.
  • Assist Franchise Owners with programming and maintenance of POS systems.

13. Sales Process

Here's how sales support technicians use sales process:
  • Managed all aspects of printing sales process including job quoting, design implementation, customer tech support.
  • Supported sales professionals with technical reinforcement at various stages of the sales process.

14. Customer Inquiries

Here's how sales support technicians use customer inquiries:
  • Provided technical support for customer inquiries, and increased sales by researching and approaching potential new customers.
  • Handled customer inquiries that included pricing, availability, and order status.

15. Customer Issues

Here's how sales support technicians use customer issues:
  • Fielded 40 to 50 support calls each day to help solve customer issues with GoDaddy hosting and domain products.
  • Resolved technical and diverse customer issues in a timely and professional manner via phone and email support.
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What skills help Sales Support Technicians find jobs?

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What sales support technician skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.
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Read more about what experts have to say about sales support technician

List of sales support technician skills to add to your resume

Sales support technician skills

The most important skills for a sales support technician resume and required skills for a sales support technician to have include:

  • Customer Service
  • Product Knowledge
  • Inbound Calls
  • Customer Support
  • IP
  • Technical Sales Support
  • Technical Issues
  • Outbound Calls
  • Technical Problems
  • Windows XP
  • Trade Shows
  • POS
  • Sales Process
  • Customer Inquiries
  • Customer Issues
  • Customer Accounts
  • Software Issues
  • Technical Assistance
  • Mac
  • Apple
  • DNS
  • OS
  • Computer System
  • Product Line
  • Ethernet
  • Customer Calls
  • Phone Support
  • Linux
  • Microsoft Windows
  • VoIP
  • LAN
  • Inventory Control
  • Upselling
  • Computer Software
  • Technical Support Calls
  • Autocad
  • PowerPoint
  • Sprint
  • DSL
  • Customer Problems
  • QA
  • Customer Complaints
  • RMA
  • Unix
  • Technical Troubleshooting
  • Problem Resolution
  • Web Hosting
  • Smartphones
  • OEM
  • Cell Phones

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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