We calculated that 20% of Sales Support Technicians are proficient in Customer Service, Product Knowledge, and Inbound Calls. They’re also known for soft skills such as Physical stamina, Self-confidence, and Interpersonal skills.
We break down the percentage of Sales Support Technicians that have these skills listed on their resume here:
- Customer Service, 20%
Operate computer terminal including accessing multiple systems to establish, update and retrieve customer service data while simultaneously negotiating with customers.
- Product Knowledge, 18%
Garnered product knowledge and industry protocol through manufacturing, lab testing and customer ordering/purchasing procedures.
- Inbound Calls, 4%
Answer inbound calls * Troubleshoot Internet issues * Troubleshoot email issues * Troubleshoot DSL modem issues * Sale Frontier Secure Products
- Customer Support, 4%
Provided customer support by phone and ensured customer satisfaction.
- IP, 4%
Assist in resetting passwords, helping with ip addresses and DNS, NAP and network configurations.
- Technical Sales Support, 3%
Promoted from Quality Systems Administrator to Technical Sales Support II within the first three months of employment.
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"customer service," "product knowledge," and "inbound calls" aren't the only skills we found sales support technicians list on their resumes. In fact, there's a whole list of sales support technician responsibilities that we found, including: The most important skills for a sales support technician to have in this position are physical stamina. In this excerpt that we gathered from a sales support technician resume, you'll understand why: "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." According to resumes we found, physical stamina can be used by a sales support technician in order to "reconciled periodic inventory counts, managed ipog compliance, and regular physical counts were compliant. " Another trait important for fulfilling sales support technician duties is self-confidence. According to a sales support technician resume, "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." Here's an example of how sales support technicians are able to utilize self-confidence: "gained confidence and support of other departments which are vital to success of my coordinator sales support team. " Another skill that is quite popular among sales support technicians is interpersonal skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a sales support technician resume: "wholesale and manufacturing sales representatives must be able to work well with many types of people" This example from a resume shows how this skill is used: "used interpersonal and organized clerical skills to maintain customer satisfaction and provide up to date equipment to merchants nationwide. " A thorough review of lots of resumes revealed to us that "customer-service skills" is important to completing sales support technician responsibilities. This resume example shows just one way sales support technicians use this skill: "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." Here's an example of how this skill is used from a resume that represents typical sales support technician tasks: "managed and led the technical support department improve customer relations through superior responsiveness skills used customer support growing existing account"
See the full list of sales support technician skills.
Before becoming a sales support technician, 51.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 5.9% sales support technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most sales support technicians have a college degree. But about one out of every six sales support technicians didn't attend college at all.
Those sales support technicians who do attend college, typically earn either business degrees or computer science degrees. Less commonly earned degrees for sales support technicians include electrical engineering degrees or information technology degrees.
When you're ready to become a sales support technician, you might wonder which companies hire sales support technicians. According to our research through sales support technician resumes, sales support technicians are mostly hired by Bath & Body Works, Aetna, and Schunk GmbH. Now is a good time to apply as Bath & Body Works has 141 sales support technicians job openings, and there are 4 at Aetna and 4 at Schunk GmbH.
Since salary is important to some sales support technicians, it's good to note that they are figured to earn the highest salaries at Apple, ResMed, and Citi. If you were to take a closer look at Apple, you'd find that the average sales support technician salary is $146,538. Then at ResMed, sales support technicians receive an average salary of $129,307, while the salary at Citi is $126,868.
View more details on sales support technician salaries across the United States.
Some other companies you might be interested in as a sales support technician include Dell, AT&T;, and Fastenal. These three companies were found to hire the most sales support technicians from the top 100 U.S. educational institutions.