What Does a Sales Support Technician Do?

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Sales Support Technician Responsibilities

Here are examples of responsibilities from real sales support technician resumes representing typical tasks they are likely to perform in their roles.

Manage the maintenance, repair, and operation of POS equipment.
Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
Preform transfer on phone numbers and set-up of VOIP phone services
Assist in creating Linux FTP servers and solving internal networking issues.
Assist with router setup and acquiring and IP address for Intranet and Internet.
Train client in POS operations and tasks; share knowledge of software capabilities.
Fix DNS relate issues, while also consulting towards new products and services for a small business to grow.
Service and repair; diagnostics, OS clean install, upgrade, recovery, backup, software, hardware install.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Circuit provisioning formats used to troubleshoot, verify activation completion in switches.

Sales Support Technician Job Description

Perhaps the hardest question to answer when deciding on a career as a sales support technician is "should I become a sales support technician?" You might find this info to be helpful. When compared to other jobs, sales support technician careers are projected to have a growth rate described as "slower than average" at 2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a sales support technician by 2028 is 35,400.

On average, the sales support technician annual salary is $59,559 per year, which translates to $28.63 an hour. Generally speaking, sales support technicians earn anywhere from $33,000 to $106,000 a year, which means that the top-earning sales support technicians make $31,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a sales support technician. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a technician/sales associate, support, technical support representative, and technician support tier.

Learn More About Sales Support Technician Job Descriptions

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5 Sales Support Technician Resume Examples

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Albert Barnes Sales Support Technician Contact Information Hazleton, PA (420) 555-2659 abarnes@example.com Skills Prospective Customers Product Knowledge Powerpoint New Customers Hardware Trade Shows Customer Service Stock Room Online Delinquent Accounts Employment History Sales Support Technician 2020 - Present Fastenal Hazleton, PA Handle customer requests via phone, internet, and in-person for stocked and non-stocked items. Set up new accounts, established customer credit, and set up payment methods. Provide quality customer service to walk-in and phone-in customers. Shared product knowledge with customers while making personal recommendations. Junior Sales Associate 2019 - 2020 American Eagle Outfitters Hazleton, PA Provided customer service Responsible for all visual displays Opened / closed store Handled cash transactions provide great customer service, help customers with their fishing needs and answer all their questions. Meet daily/weekly sales goals by remaining attentive and expressing willingness to aide customers. Acquired knowledge of product and company policies. Collector 2015 - 2019 JPMorgan Chase New York, NY Specify in notes if there is new information regarding the status of the customer accounts. Received recognition on a monthly basis due to productivity and decreasing delinquent accounts. Generate outbound calls to delinquent borrowers who may be currently in foreclosure or who are considered high-risk. Provide knowledge of all Capital One policies and procedures. Education Bachelor's Degree Electrical Engineering 2012 - 2015 Rensselaer Polytechnic Institute Troy, NY


Alice King Sales Support Technician Contact Info Secaucus, NJ (480) 555-9579 aking@example.com Skills HardwareMedicareCRMTechnical AssistanceIPSales AgentsProduct KnowledgeWalk-In CustomersOrder EntryProperty Owners Employment History Sales Support Technician 2020 - Present United Parcel Service Secaucus, NJ Maintain over 3,000 account Acquire new customers Sale the UPS brand and products Account sales, maintenance, marketing and customer service * Customer Technology Sales Support Specialist and Systems Integration Consultant. Administered troubleshooting for customers having issues creating label be it software related or hardware related. Inside Sales Associate 2019 - 2020 Sykes Enterprises Main, PA Facilitated results-oriented special projects, committees and team meetings - Productive interaction with other functional groups in the call center. Increased initiative and communication by developing strategies to promote our idea and products in new ways. Collaborate with Account Executives to provide customized sales proposals and interact with customers directly. Develop new accounts utilizing the Internet, current contacts, IIR Research and Google. Sales Agent 2017 - 2019 Sykes Enterprises Main, PA Bridge communication lines between Team Managers, Account Managers and agents. Attended regular staff training to enhance product knowledge and improve customer service. Top rep in office for all 6 years leading to a 70% market share in the Toledo Market. Prepare customer contracts and complete all paperwork in accordance with ADT procedures. Education Bachelor's Degree Business 2014 - 2017 Pennsylvania State University Main, PA


Alice King Sales Support Technician Secaucus, NJ (480) 555-9579 aking@example.com Experience Sales Support Technician2020 - Present United Parcel Service•Secaucus, NJ Maintain over 3,000 account Acquire new customers Sale the UPS brand and products Account sales, maintenance, marketing and customer service * Customer Technology Sales Support Specialist and Systems Integration Consultant. Administered troubleshooting for customers having issues creating label be it software related or hardware related. Inside Sales Associate2019 - 2020 Sykes Enterprises•Main, PA Facilitated results-oriented special projects, committees and team meetings - Productive interaction with other functional groups in the call center. Increased initiative and communication by developing strategies to promote our idea and products in new ways. Collaborate with Account Executives to provide customized sales proposals and interact with customers directly. Develop new accounts utilizing the Internet, current contacts, IIR Research and Google. Sales Agent2017 - 2019 Sykes Enterprises•Main, PA Bridge communication lines between Team Managers, Account Managers and agents. Attended regular staff training to enhance product knowledge and improve customer service. Top rep in office for all 6 years leading to a 70% market share in the Toledo Market. Prepare customer contracts and complete all paperwork in accordance with ADT procedures. Skills HardwareMedicareCRMTechnical AssistanceIPSales AgentsProduct KnowledgeWalk-In CustomersOrder EntryProperty Owners Education Bachelor's Degree Business2014 - 2017 Pennsylvania State University•Main, PA

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Sales Support Technician Skills and Personality Traits

We calculated that 20% of Sales Support Technicians are proficient in Customer Service, Product Knowledge, and Inbound Calls. They’re also known for soft skills such as Physical stamina, Self-confidence, and Interpersonal skills.

We break down the percentage of Sales Support Technicians that have these skills listed on their resume here:

Customer Service, 20%
Operate computer terminal including accessing multiple systems to establish, update and retrieve customer service data while simultaneously negotiating with customers.
Product Knowledge, 18%
Garnered product knowledge and industry protocol through manufacturing, lab testing and customer ordering/purchasing procedures.
Inbound Calls, 4%
Answer inbound calls * Troubleshoot Internet issues * Troubleshoot email issues * Troubleshoot DSL modem issues * Sale Frontier Secure Products
Customer Support, 4%
Provided customer support by phone and ensured customer satisfaction.
IP, 4%
Assist in resetting passwords, helping with ip addresses and DNS, NAP and network configurations.
Technical Sales Support, 3%
Promoted from Quality Systems Administrator to Technical Sales Support II within the first three months of employment.

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"customer service," "product knowledge," and "inbound calls" aren't the only skills we found sales support technicians list on their resumes. In fact, there's a whole list of sales support technician responsibilities that we found, including:

The most important skills for a sales support technician to have in this position are physical stamina. In this excerpt that we gathered from a sales support technician resume, you'll understand why: "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." According to resumes we found, physical stamina can be used by a sales support technician in order to "reconciled periodic inventory counts, managed ipog compliance, and regular physical counts were compliant. "

Another trait important for fulfilling sales support technician duties is self-confidence. According to a sales support technician resume, "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." Here's an example of how sales support technicians are able to utilize self-confidence: "gained confidence and support of other departments which are vital to success of my coordinator sales support team. "

Another skill that is quite popular among sales support technicians is interpersonal skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a sales support technician resume: "wholesale and manufacturing sales representatives must be able to work well with many types of people" This example from a resume shows how this skill is used: "used interpersonal and organized clerical skills to maintain customer satisfaction and provide up to date equipment to merchants nationwide. "

A thorough review of lots of resumes revealed to us that "customer-service skills" is important to completing sales support technician responsibilities. This resume example shows just one way sales support technicians use this skill: "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." Here's an example of how this skill is used from a resume that represents typical sales support technician tasks: "managed and led the technical support department improve customer relations through superior responsiveness skills used customer support growing existing account"

See the full list of sales support technician skills.

Before becoming a sales support technician, 51.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 5.9% sales support technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most sales support technicians have a college degree. But about one out of every six sales support technicians didn't attend college at all.

Those sales support technicians who do attend college, typically earn either business degrees or computer science degrees. Less commonly earned degrees for sales support technicians include electrical engineering degrees or information technology degrees.

When you're ready to become a sales support technician, you might wonder which companies hire sales support technicians. According to our research through sales support technician resumes, sales support technicians are mostly hired by Bath & Body Works, Aetna, and Schunk GmbH. Now is a good time to apply as Bath & Body Works has 141 sales support technicians job openings, and there are 4 at Aetna and 4 at Schunk GmbH.

Since salary is important to some sales support technicians, it's good to note that they are figured to earn the highest salaries at Apple, ResMed, and Citi. If you were to take a closer look at Apple, you'd find that the average sales support technician salary is $146,538. Then at ResMed, sales support technicians receive an average salary of $129,307, while the salary at Citi is $126,868.

View more details on sales support technician salaries across the United States.

Some other companies you might be interested in as a sales support technician include Dell, AT&T;, and Fastenal. These three companies were found to hire the most sales support technicians from the top 100 U.S. educational institutions.

The three companies that hire the most prestigious sales support technicians are:

Bath & Body Works141 Sales Support Technicians Jobs
Aetna4 Sales Support Technicians Jobs
Siemens4 Sales Support Technicians Jobs

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What Technician/Sales Associates Do

A technician/sales associate is someone who promotes the products or services of an enterprise through customer service. Sales associates are in charge of greeting the customers and guiding them through the products. They are the ones who provide answers to questions from customers, ensuring a pleasant experience for the guests. It is also part of their job to process the payment of the customers and package their purchased goods. They need to develop skills in customer service, communication, and sales strategy.

In this section, we compare the average sales support technician annual salary with that of a technician/sales associate. Typically, technician/sales associates earn a $23,905 lower salary than sales support technicians earn annually.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both sales support technicians and technician/sales associates positions are skilled in customer service, product knowledge, and customer support.

There are some key differences in responsibilities as well. For example, a sales support technician responsibilities require skills like "inbound calls," "ip," "technical sales support," and "outbound calls." Meanwhile a typical technician/sales associate has skills in areas such as "sales floor," "retail environment," "ladders," and "profitable sales." This difference in skills reveals how truly different these two careers really are.

The education levels that technician/sales associates earn is a bit different than that of sales support technicians. In particular, technician/sales associates are 2.9% less likely to graduate with a Master's Degree than a sales support technician. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

What Are The Duties Of a Support?

A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.

Next up, we have the support profession to look over. This career brings along a lower average salary when compared to a sales support technician annual salary. In fact, supports salary difference is $23,332 lower than the salary of sales support technicians per year.

Not everything about these jobs is different. Take their skills, for example. Sales support technicians and supports both include similar skills like "customer service," "inbound calls," and "ip" on their resumes.

In addition to the difference in salary, there are some other key differences that are worth noting. For example, sales support technician responsibilities are more likely to require skills like "product knowledge," "customer support," "technical sales support," and "technical problems." Meanwhile, a support might be skilled in areas such as "cash management," "customer satisfaction," "hr," and "ladders." These differences highlight just how different the day-to-day in each role looks.

On the topic of education, supports earn similar levels of education than sales support technicians. In general, they're 0.2% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

How a Technical Support Representative Compares

Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.

Let's now take a look at the technical support representative profession. On average, these workers make lower salaries than sales support technicians with a $24,801 difference per year.

Using sales support technicians and technical support representatives resumes, we found that both professions have similar skills such as "customer service," "inbound calls," and "customer support," but the other skills required are very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from sales support technician resumes include skills like "product knowledge," "technical sales support," "technical issues," and "trade shows," whereas a technical support representative might be skilled in "work ethic," "internet connectivity," "strong work ethic," and "punctuality. "

Technical support representatives are known to earn similar educational levels when compared to sales support technicians. Additionally, they're 2.8% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.

Description Of a Technician Support Tier

A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

Technician support tiers tend to earn a lower pay than sales support technicians by about $4,670 per year.

According to resumes from both sales support technicians and technician support tiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "inbound calls," and "customer support. "

Even though a few skill sets overlap, there are some differences that are important to note. For one, a sales support technician might have more use for skills like "product knowledge," "technical sales support," "trade shows," and "sales process." Meanwhile, some technician support tiers might include skills like "technical support," "lan wan," "phone calls," and "cisco ios" on their resume.

In general, technician support tiers reach similar levels of education when compared to sales support technicians resumes. Technician support tiers are 3.0% less likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

Updated October 2, 2020