Top Sales Team Leader Skills

Below we've compiled a list of the most important skills for a Sales Team Leader. We ranked the top skills based on the percentage of Sales Team Leader resumes they appeared on. For example, 23.9% of Sales Team Leader resumes contained Customer Service as a skill. Let's find out what skills a Sales Team Leader actually needs in order to be successful in the workplace.

The six most common skills found on Sales Team Leader resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Sales Team Leader jobs:
  • Demonstrate superior level of customer service during all interactions to ensure conversion of potential buyers into actual customer purchases.
  • Hired as a Customer Service Representative, promoting sales and providing information to customers related to preserving photographs.
  • Ensured amazing customer service by interacting with customers and team members to consistently exceed company expectations and goals.
  • Developed and instituted innovative customer service/retention strategies resulting in some of the highest retention rates on record.
  • Recognized for leading top-performing team in customer service delivery, resulting in promotion to Customer Escalations department.
  • Emphasized customer service while promoting benefits of the premium Lucky Brand denim and catalog/e-mail subscription to customers.
  • Utilized as a side-by-side agent for new hire candidates Successfully completed extensive sales and customer service training.
  • Provided a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism.
  • Managed daily activities of 16 Customer Service Representatives who provided technical support to company's customers.
  • Trained new customer service representatives providing detailed monthly departmental reports and updates to senior management.
  • Excelled in converting walk-in customers to purchasing customers through excellent customer service and styling techniques.
  • Developed management trainees and customer service team on effective problem solving and resolution practices.
  • Work done in requested time.great customer service skills.knowledge of departments organization and presentation.
  • Treat each customer individually and with exceptional customer service through their entire experience.
  • Provided exceptional customer service throughout the selling of footwear merchandise to customers.
  • Selected to train newly promoted Customer Service Managers both regionally and internationally.
  • Ensured providing exceptional customer service is the top priority of every interaction.
  • Provided customer service and support Achieved numerous awards for outstanding sales performance.
  • Directed team with a constant emphasis toward providing exceptional customer service.
  • Maintained quality customer service by establishing and enforcing organization standards.

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2. Sales Goals

high Demand
Here's how Sales Goals is used in Sales Team Leader jobs:
  • Recognized with bonus incentives for accomplished sales goals for consecutive periods.
  • Minimized variances between IC spend and corporate performance by developing a methodology for translating gross sales budgets into field sales goals.
  • Organize daily tasks, assign employee sales goals and daily expectations to assure our store meets and exceeds monthly sales goals.
  • Managed denim category and scheduled fitted appointments, set sales goals, initiated incentive based promotions and provided training to associates.
  • Utilized vast knowledge of product and systems to exceed customer expectations and sales goals while guiding employees to mimic the performance.
  • Led a top-tier, customer-centered sales organization to achieve monthly sales goals of $300K despite extremely competitive market conditions.
  • Set weekly leads and sales goals for each individual counselor, attended counselor's appointments to share feedback for growth.
  • Provided daily supervision, managed and monitored team member's interaction with their clients to ensure quality/compliance and sales goals/objectives.
  • Nurtured and developed sales teams to be top performing teams in the company, achieving and surpassing all sales goals.
  • Assist sales force with aggressive yet realistic sales goals and provided them with adequate support to meet their monthly goals.
  • Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate sales goals and objectives.
  • Keep informed on sales and credit promotions to meet sales goals in the flooring department as a sales specialist.
  • Maintained same sales goals as Loan Care Agent, but also trained and developed team of Loan Care Agents.
  • Received both individual and team awards for exceeding monthly sales goals by more than 125% on several occasions.
  • Lead a four-member MEC sales team from 1994 through 2000 that achieved sales goals and increased customer satisfaction ratings.
  • Established a track record in surpassing sales goals by at least 30% along with all quality assurance guidelines.
  • Sell cellphones in Target's mobile department; monitor monthly, weekly sales goals, both store and individual.
  • Set monthly sales goals, developed sales strategies, created sales procedures, motivated workers and achieved work goals.
  • Provided leadership skills to help my teammates as well as others go above and beyond their sales goals.
  • Performed market research and analysis for establishing refinance products and sales / marketing programs to achieve sales goals.

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Sales Team Leader jobs:
  • Moved merchandise to sales floor using various manual and electrical tools.- Participated in taking inventory at required intervals.
  • Deliver an aesthetically pleasing sales floor through merchandising.
  • Maintained Sales Floor Productivity, Teamwork and Motivation
  • Implemented action plans designed to drive the sales floor with the Richardson Sales model and assist clients through the Sales Funnel.
  • Received and processed product deliveries; led team of associates to organize products quickly to stock room and sales floor.
  • Number one on the sales floor in sales revenue and sales revenue per representative every month during Team Lead tenure.
  • Monitored team s performance on the sales floor to make sure that they stayed on schedule and meet their goals.
  • Assist the sales manager in maximizing sales floor coverage, being sensitive to productivity in all areas of the store.
  • Maneuver around sales floor, stock room and office, lift heavy objects, operate cash register and office computers
  • Respond to and resolve customer concerns at customer service, on the sales floor, and over the phone.
  • Greeted customers as direct point of contact, assisted clients with finding merchandise, and organized the sales floor.
  • Trained new employees on the sales floor, met or exceeded sales quota, helped in visual merchandising.
  • Offered consultative sales and services on the sales floor during retail hours (including evenings and weekends).
  • Assist sales floor with problems and customers with any issues, sales, returns, or exchanges.
  • Core responsibilities include working the sales floor and assisting customers with any questions about the Buckle product.
  • Assisted sales floor management team, suggested sales, and ensured customer service strategies were implemented.
  • Talked with customers on sales floor and by phone to meet all expectations of the organization.
  • Train new bankers when they enter the sales floor to assist customers with their financial goals.
  • Focused on customer service, assisted customers on sales floor and when ready to purchase.
  • Ordered, tracked and organized store s footwear merchandise inventories for the sales floor.

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4. Sales Representatives

high Demand
Here's how Sales Representatives is used in Sales Team Leader jobs:
  • Demonstrate ability to deliver high-impact presentations and to foster a successful learning environment for licensed and non-licensed sales representatives.
  • Demonstrated strong leadership skills that influenced sales representatives to exceed sales goals along with providing phenomenal customer service.
  • Managed Philadelphia metropolitan area's territory and served as team resource to a dozen other sales representatives.
  • Coordinated meetings with vendor partners to familiarize new account managers with partner field sales representatives.
  • Monitored and investigated sales representatives' sampling activity to ensure compliance with all FDA regulations.
  • Communicate effectively with assigned sales representatives and develop them to facilitate long-term retention.
  • Completed daily and monthly sales reports and annual performance evaluations of sales representatives.
  • Managed 12 sales representatives in the daily operation of accumulating new customers.
  • Implemented classroom and didactic training instruction for new and existing sales representatives.
  • Monitored and trained existing Sales Representatives to maximize personal and team effectiveness.
  • Manage revenue validation across business channels encompassing over 400 Sales Representatives.
  • Supervised and encouraged team of sales representatives focused on customer satisfaction.
  • Focused 23 customer service/sales representatives to consistently meet/exceed departmental metrics.
  • Supervised sales representatives and conducted regional phone conferences and meetings.
  • Schedule appointments for outside sales representatives within a geographical territory.
  • Develop Sales Representatives by monitoring, coaching and providing feedback.
  • Coached sales representatives in achieving organizational goals and objectives.
  • Improved sales performance through coaching of individual sales representatives.
  • Mentored sales representatives resulting in overall improved team performance.
  • Monitored customer service skills and representation of sales representatives.

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5. Product Knowledge

high Demand
Here's how Product Knowledge is used in Sales Team Leader jobs:
  • Managed and developed a team of representatives through communication, training and product knowledge, successfully trained and developed.
  • Developed extensive product knowledge in addition to expanding and maintaining relationship with clients, manufacturers and carriers.
  • Performed customer sales with efficient expertise in customer service, product knowledge, and professional communication.
  • Coordinated and attended informational meetings led by brand professionals to expand product knowledge.
  • Demonstrated a high degree of product knowledge and overall knowledge of telecommunications industry.
  • Replied to email correspondence from current customers regarding product knowledge.
  • Developed mastery of Verizon FiOS product knowledge and fiber-optic networks.
  • Provided training in areas of team building, role playing different customer scenarios and product knowledge for each model Hyundai offers.
  • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
  • Maintain current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings.
  • Shared product knowledge with customers while making personal recommendations that fits the customers wants, needs, and preferences.
  • Answered an average of 150 calls per day by addressing customer inquiries, taking orders and providing product knowledge.
  • Executed monthly, quarterly meeting to insure product knowledge and numbers - to celebrate the small and big victories.
  • Trained newly hired candidates in both corporate and field capacities as well as product knowledge and marketing fundamentals.
  • On-boarded and trained multiple new employees to include system and product knowledge, power equipment and warehouse safety.
  • Coach employees in all service drivers and to excel in customer service and product knowledge; position inventory.
  • Achieved high levels of product knowledge, performed thorough product demonstration, advised customers in product selection.
  • Coached sales team associates to achieve high standards of customer service, product knowledge, and operations.
  • Motivated, Trained and Assisted Sales Associates with Product Knowledge, Customer Service, and Sales Ability.
  • IMPACT - Recruited and implemented training programs for new employees to develop product knowledge and sales skills.

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6. New Accounts

high Demand
Here's how New Accounts is used in Sales Team Leader jobs:
  • Managed new accounts from sale to installation of customer-selected services.
  • Opened new accounts, managed existing accounts, trained new employees, and was involved in cold call sales campaigns.
  • Worked with brokers and sales team in the development and processing of new accounts and new groups.
  • Opened & Managed 126 New Accounts in under one year Significantly increased new company sales and profits.
  • Establish new accounts by planning and organizing daily work schedule to call on potential clients.
  • Signed 89 new accounts in 2013, resulting in the highest market growth company wide.
  • Trained team on how to use existing database to find new accounts and sales.
  • Open new accounts for customers and upgrade previous customers account to American Express.
  • Prospected new accounts in over 56 counties to develop New York territory.
  • Averaged 5 new accounts per week over a 10 month period.
  • Establish new accounts as well as maintenance and research for customers.
  • Opened new accounts as a means of adding new clients.
  • Accrued over $3 million in sales on new accounts.
  • Solicit and activate new accounts on Google Maps.
  • Prospect for new accounts through referrals and cold-calling.
  • Expanded Business Accounts by 112 new accounts monthly.
  • Acquired new accounts and upgrade existing customers.
  • Establish New Accounts Meet and Exceed Customer Expectations
  • Create new accounts for DirecTV.
  • Led by 40% in new accounts Cresco Sport division and sales of the Entertainment Book.

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7. Internet

high Demand
Here's how Internet is used in Sales Team Leader jobs:
  • Recruited to lead strategic development and tactical implementation of marketing, communications and Internet solutions for commercial clients.
  • Directed twelve-member Internet sales team and actively worked leads generated by Internet inquiries.
  • Developed strong relationships throughout the internet community both nationally and internationally.
  • Researched and implemented Internet/Web marketing.
  • Performed underwriting on internet applications.
  • Hired as the first Sales Agent to introduce the company's unique Internet real estate product to the Northern California territory.
  • Prepare new orders for home phone, cell phone, direct TV, dish network, and internet services.
  • Promoted to Team Lead in Internet Support Queue, providing internal/ external assistance regarding website navigation and issues.
  • Create database of leads through Internet marketing and follow-up with phone contact and E-mails to conduct phone interviews.
  • Responded to Internet leads and applications on a daily basis in an attempt to convert them into loans.
  • Originated Conventional, FHA purchase and refinance transactions via face to face, phone and internet leads.
  • Developed working knowledge of client server environments including AIX, Windows NT, OS/400 and the Internet.
  • Conducted sales for Verizon Products and services including: Home phone service/ Internet/ Cell Contracts/ Satellite TV.
  • Utilize Social Media and internet to advertise, educate, and attract sales and new representatives.
  • Researched Internet and prepared Excel spreadsheet of potential leads to drive new business for company.
  • Provide Technical Support to Customers via Live Chat on the internet or over the phone.
  • Establish relationships with prospective buyers through prospecting referrals, internet inquiries, and client base.
  • Led creation of the 1st sales assets for Microsoft to compete in the Internet.
  • Processed phone orders for cell phone plans, internet service, and phone service.
  • Coordinate broadband (Internet, Telephone, Cable) installations at customer homes.

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8. Phone Calls

high Demand
Here's how Phone Calls is used in Sales Team Leader jobs:
  • Assisted with traditional phone calls, escalated calls from customers, as well as technical support calls for traditional floor representatives.
  • Managed a group of 10 sales associates who were responsible for making outbound phone calls to local businesses.
  • Make outbound phone calls in an attempt to schedule sales leads for the sales inspectors in the field.
  • Handled phone calls of many customers, answering product questions, installation questions, billing questions etc.
  • Monitored sales representative's phone calls for training purposes and to assist them with closing sales.
  • Managed and controlled inbound phone calls from various customers seeking assistance, routed calls accordingly.
  • Answer all emails and phone calls as quickly as possible and provide superior customer service.
  • Make sure business and phone calls run smoothly and productivity is meeting or exceeding standard.
  • Maintain and develop relationships with existing customers via meetings, telephone calls and emails.
  • Answered phone calls, solving customers' problems, and answering questions they have.
  • Responded to telephone calls from consumer and business customers with unique personalities and needs.
  • Log all phone calls and report for each team to Regional Sales Manager.
  • Managed a team of employees making phone calls to customers to sell utilities.
  • Handle escalated phone calls and service issues from partners and clients.
  • Handled phone calls, e-filing, drafts, and administrative work.
  • Received and processed 60+ phone calls and 100+ emails daily.
  • Assist with consumer phone calls in team sports expertise.
  • Answered phone calls, questions and scheduled appointments.
  • Team averaged 400 cold phone calls per week.
  • Answer phone calls and process/ship phone orders.

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9. Sales Training

high Demand
Here's how Sales Training is used in Sales Team Leader jobs:
  • Retained as a Logistics Account Executive after completing an eighteen-week comprehensive logistics-training program and thirty-week intensive sales training program.
  • Motivated Cast Members through active recognition, continuous sales training and initiatives, and effective communication.
  • Assisted regional sales manager with sales training and monthly/quarterly pipeline and territory management/strategy.
  • Emphasized ongoing sales training to maximize sales effectiveness.
  • Consulted with and helped write the Company's current Sales Training Manual and Policies and Procedures Manual for the Directory Division.
  • Develop and provide sales training, coaching and performance management tools to Franchisees, Managers and front-line staff.
  • Developed sales training with the help of the legal department and third party center and quality control measures.
  • Participated in a sales training program accountable for selling products and services to both existing and prospective customers.
  • Managed, trained, and supported a staff of 2 team members through product and sales training.
  • Maintain top producer record on a monthly and daily basis while organizing and conducting sales training events,
  • Attended sales training courses at corporate headquarters and applied sales and operations techniques to real work environment.
  • Initial success appointment setting through cold calls led to extensive sales training to hone raw sales talent.
  • Developed continuous improvement efforts within the sales departments company wide by creating sales training modules & metrics.
  • Developed Sales training sessions on best payment options, which increase the sales team revenue 10%.
  • Attended a week-long sales training program, The Sales Foundations Academy, at UNC-Chapel Hill.
  • Provided sales training and guidance to fellow employees and demonstrated effective merchandising and sales techniques.
  • Conduct initial sales training for all new Sales Teammates through hands-on training in the store.
  • Created contest, games, and sales training book club to develop team expertise.
  • Created and implemented a sales training program that is highly motivational and goal oriented.
  • Participated in direct sales training for face to face interactions and impulse sales strategies.

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10. Customer Relations

high Demand
Here's how Customer Relations is used in Sales Team Leader jobs:
  • Utilized self motivational and customer relationship skills to grow business and enhance customer satisfaction.
  • Manage customer relations by assisting customers in selecting desired merchandise wile effectively supervising employees.
  • Managed sales and customer service associates to enhance and further develop customer relationships.
  • Developed and maintained strong customer relations and provided high standards of customer satisfaction.
  • Developed new customer relationships and interacts with existing customers to increase sales.
  • Developed customer relationships with key existing accounts and nurtured new account relationships.
  • Advanced data warehousing/web profiling software start-up for enhancing online customer relationship management.
  • Logged existing and potential leads into the customer relationship management database.
  • Document and update client account information into customer relationship management system.
  • Developed and managed customer relations to increase sales opportunities.
  • Establish strong customer relations in order to increase profitability.
  • Strengthen customer relationships by devising high-impact sales/service strategies.
  • Developed, maintained and retained customer relationships.
  • Cultivated customer relationships for repeat business.
  • Expanded and enhanced customer relations with chain and independent advertisers which increased sales volume by forty-two percent (42%).
  • Initiate customer relations, provide quotes, terms and conditions and remain in contact to maintain a high quality relationship.
  • Maintain customer relationships by addressing dealer problems and concerns and insure a 100% CSI score through completely satisfied customers.
  • Assisted team members with pricing, licensing, proposals, overcoming objections, strengthening customer relationships and closing business.
  • Provided direction to sales and customer relations team with respect to decisions that are need and exceed customer demands.
  • Managed efforts of staff of 20 in promotions strategies, sales goals and enhanced customer relations and satisfaction.

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11. Customer Complaints

high Demand
Here's how Customer Complaints is used in Sales Team Leader jobs:
  • Managed inventory and handled customer complaints as deemed appropriately.
  • Handled customer complaints and provided solutions to retain customers.
  • Used exceptional customer service to resolve customer complaints.
  • Resolved customer complaints and mediated disputes between co-workers.
  • Resolved customer complaints regarding sales and service with results that met and exceeded the willingness to recommend score.
  • Deal first hand with customer complaints and suggest and implement solutions, which fulfill our company vision plan.
  • Interviewed, trained, and coached while driving results, managing personnel and resolving customer complaints.
  • Handle customer complaints while providing an excellent customer experience so the initial issue is resolved correctly.
  • Manage customer complaints in respectful manner and come to beneficial conclusion for all parties involved.
  • Resolved customer complaints efficiently in order to ensure customer will return to the store.
  • Resolve customer complaints, satisfying the company as well as the customer.
  • Take customer complaints and requests for refunds, exchanges and adjustments.
  • Resolve minor customer complaints at the register and on the phone.
  • Resolved escalated customer complaints and issues through one call solution.
  • Resolve customer complaints with the goal of exceeding their expectations.
  • Handle any customer complaints or exchanges for the season.
  • Monitor all online reviews and handle customer complaints.
  • Greet customers and deal with any customer complaints.
  • Addressed all walk in sales and customer complaints.
  • Handle customer complaints and other issues.

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12. CRM

high Demand
Here's how CRM is used in Sales Team Leader jobs:
  • Developed and maintained relationships through CRM escalated issues to senior management.
  • Optimized CRM tools to enhance cross organizational effectiveness.
  • Facilitated implementation of CRM database.
  • Help and assist Management with entry level sale representative with any issue weather with the CRM or live sale call assistant.
  • Supervised 14-person team to manage internal CRM for all customers in southeast region to facilitate seamless sales and billing transactions.
  • Utilized CRM programs daily, Five9 and Green Pulse, to manage and nurture all leads generated through cold calls.
  • Planned and conducted CRM training for 75 sales and marketing team members to build better long-term client relationships.
  • Utilized data from Microsoft Dynamics CRM to create reports on the performance of the Inside Sales Team.
  • Hired and trained team members in line with all products, sales protocol and CRM metrics.
  • Notate all data in a record book and record all research items in CRM Tracking System.
  • Lead group on process improvement, management, and operations of internal MS CRM usage.
  • Ensured team achieves the weekly, monthly and quarterly target while logging details in CRM.
  • Hold team accountable for providing detailed notes and plan of action in CRM files.
  • Assisted with the roll-out of new customer relationship management (CRM) system.
  • Completed Six Sigma Green Belt training and first project was to implement CRM.
  • Used CRM system to track and stay in contact with customers.
  • Helped new Reps to better navigate CRM systems to lower Avg.
  • Ensured customer information was up to date in CRM.
  • Negotiated with third party vendors for CRM software.
  • Utilized CRM Database to track sales leads.

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13. Sales Process

high Demand
Here's how Sales Process is used in Sales Team Leader jobs:
  • Managed the sales process team with seven direct reports driving process improvement across food-service and customer management initiatives.
  • Worked closely with company upper management to identify new business opportunities and routinely participated in the sales process.
  • Provided feedback regarding sales process effectiveness to Unit Managers individually and in-group setting as required.
  • Conducted several coaching assignments to improve sales processes through motivation and self-discovery.
  • Supervised a team of sales processors to ensure productivity with efficiency
  • Perform evaluations to optimize reps sales process and effectiveness.
  • Conducted the sales process, interviewing customer, determine their wants, needs, budget and desires in a new car.
  • Mastered the sales process and procedure to rise to top 5 in first month in only 3 weeks of first month.
  • Performed market research, learned new products, and adapted staff and sales processes to meet ever changing customer needs
  • Assist team members in all aspects of the above sales process to drive team sales and meet team goals.
  • Trained sales team in cold calling techniques, consultative sales process development, and territory market share growth.
  • Developed a sales guide for the division encompassing the entire sales process focusing on communications and sales effectiveness.
  • Facilitated sales process as it relates to cold calling and referral generated leads, from presentations through closings.
  • Assisted in training new representatives on the sales process, proprietary software, and the company's products.
  • Simplified the sales process and crafted sophisticated responses to customers' most frequently cited concerns and inquiries.
  • Answer incoming phone calls regarding vehicle questions and bringing the customer in to finish the sales process.
  • Trained 30+ new account executives in company software, systems, sales process, and 1-on-1 fieldwork.
  • Introduced process improvements to office operations (CRM) and sales process (leads and marketing).
  • Worked with key customer wins to publish case study/reference account potential as part of the sales process.
  • Recognized team leader and supported colleagues throughout the sales process to enhance overall success for the team.

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14. New Clients

high Demand
Here's how New Clients is used in Sales Team Leader jobs:
  • Manage incoming calls to set up new clients, assess client needs to create the appropriate software package,.
  • Led team in successful sales execution resulting in 10% increase in new clients for entire team.
  • Introduced new clients to the gym by guided tours and education on various membership packages.
  • Created and administered sales campaigns to boost revenue and acquire new clients.
  • Traveled and recruited new clients on a cold call basis.
  • Established new clients through web casts and marketing analysis.
  • Executed new marketing strategies to accesses new clients.
  • Establish new clients for memberships.
  • Worked in a startup, ecologically friendly advertising agency acquiring new clients and designing advertisements.
  • Applied Business Intelligence Data and Customer Analytics to profile new clients and group in common behavioral 'cells'.
  • Set up onsite meetings with new clients to drive revenue.

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15. Business Development

average Demand
Here's how Business Development is used in Sales Team Leader jobs:
  • Followed up on opportunities uncovered by business development compiling and maintaining comprehensive customer profiles.
  • Generated new business development and managed customer renewal accounts.
  • Followed up on opportunities uncovered by business development.
  • Manage team of Business Development Managers.
  • Developed and execute strategic regional sales and business development plans to meet the Company's performance goals and objectives 2.
  • Promoted to lead sales team by developing business strategies and target achievements to drive new business development of media advertising.
  • Identified business development opportunities with other affiliate networks and agencies to help promote our clients' websites and products.
  • Lead business development activities in Southern Europe, conduct research in support to regional business plan formulation.
  • Managed a small opening team and helped with inventory, opening, closing and business development.
  • Manage, coach and supply business development and marketing training to a growing personal sales team.
  • Managed all sales, marketing and business development with AST Research, a top-10 strategic OEM.
  • Utilized business development and B2B selling skills to secure and maintain relationships with new corporate partners.
  • Earned two business development awards for bringing in new business (2006 and 2007).
  • Manage team of Health and Beauty Care Business Development Managers, representing over 15 manufacturers.
  • Supervised all departments - marketing, business development, order processing, customer relations.
  • Assisted in business development plans with the client and Program Director.
  • Hired and trained agents and created operating and business development plans.
  • Planned and lead training sessions for business development programs.
  • Promoted in 2001 to New Business Development Specialist.
  • Analyze Business Development Underwriter I (7/10-06-11)

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16. Customer Base

average Demand
Here's how Customer Base is used in Sales Team Leader jobs:
  • Contributed to establishing a repeat customer base by developing customer relationships and establishing myself as a product expert.
  • Identified and developed new revenue streams and radically increased customer base.
  • Developed new customer relationships and maintained a strong return customer base.
  • Maintain client focused relationships with an established customer base.
  • Negotiated preferred rates thereby expanding new customer base.
  • Generated new customer base and maintained customer loyalty.
  • Increased customer base from 20 in 2013 to 300 in 2014 by prospecting, obtaining orders and booking future events.
  • Focused efforts on uncovering new and unique business opportunities and expand customer base; was highly successful in these endeavors.
  • Increased customer base by 25% during the year 2014 following excellence in customer service resulting in recurring business.
  • Focused on all aspects of quality assurance; thereby, maintaining current customer base and enhancing future retail potentials.
  • Implemented customer based initiatives with sales associates to increase return customer levels by 33% on a yearly basis.
  • Facilitated the process of maintaining revenue growth from the existing customer base and in turn, improved customer retention.
  • Developed cross-selling of UL services to further penetrate customer base and increase average order size by 52%.
  • Build strong relationships with key staff members and engage multiple levels of the customer base in meaningful dialogue.
  • Increased company new customer base by 125% in one year (existing/new customer, SaaS/services).
  • Expanded customer base to generate 75% sales growth on butter, to 26 million lbs.
  • Assisted in the increase of customer base by promoting products through direct marketing of B2B sales.
  • Marketed products to new potential clients, increasing client customer base by 25%.
  • Served as liaison between field sales representatives and our new and existing customer base.
  • Twin Falls, IdahoIncreased sales and customer base by 90% in 2 weeks.

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17. Direct Sales

average Demand
Here's how Direct Sales is used in Sales Team Leader jobs:
  • Direct sales to homeowners offering replacement maintenance free siding and high end vinyl replacement windows
  • Implement direct sales marketing campaigns for each representative and ensure efficient, cost-effective operations.
  • Developed strategies which impacted the Atlanta sales represented MBNA in local and national direct sales and promotions.
  • Direct Sales contact for customers for all issues involving price, quantity, quality and payment.
  • Conducted direct sales activity of consumer products throughout Chicago area, Southern Wisconsin and NW Indiana.
  • Create and direct sales team training and development programs to increase daily and weekly transaction/sales goals.
  • Utilized advanced coverage, direct sales and selling technique knowledge for Auto and Home Insurance products.
  • Perform the guidelines and process for interviewing, hiring and training the direct sales team.
  • Managed third party group assigned to handle direct sales and marketing for Quill office supplies.
  • Planned and executed direct sales campaigns for clients; Promoted to Team Lead in one month
  • Hired and developed a team of 5 to produce 65-85 direct sales per week.
  • Serviced incoming customer service calls for direct sales by phone, email and fax.
  • Supervised hiring, training and ongoing development of two new direct sales team members.
  • Ensured that all guests receive excellent service through direct salesmanship and polite service.
  • Managed team of four specialists responsible for assisting and supporting outside direct sales.
  • Direct sales and high customer service, set and achieved daily sales goals.
  • Managed 7 sales representatives daily in the field for a direct sales organization.
  • Direct sales of portfolio with 1,100 loans totaling $121 million.
  • Direct Sales Team Leader for an in-home water purification system by GE
  • Conducted direct sales with hundreds of potential clients each day.

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18. Inventory Control

average Demand
Here's how Inventory Control is used in Sales Team Leader jobs:
  • Maintained inventory control; processed daily shipments and merchandised new products.
  • Provided oversight of the inventory control system according to established guidelines.
  • Issued/received materials and finished product into the system for inventory control.
  • Cashier and regular inventory control responsibilities.
  • Scanned incoming merchandise for inventory control.
  • Managed reports such as open deliveries reports, trailer audits, inventory control, and daily cash receipts to ensure compliance.
  • Evaluated and made decisions for sales, inventory control, warehousing, and shipping and receiving.
  • Initiated inventory control measures to sustain stock levels, firmly assisted orders of new inventories.
  • Generated detailed product reports for Store Manager, District Manager, and Inventory Control.
  • Maintained detailed paperwork for Build Your Own PC Department's inventory control.
  • Maintained inventory control, by collecting stock location orders and printing request.
  • Execute price changes, ring sales and assist in inventory control.
  • Used proper inventory control methods to protect high value inventory.
  • Help maintain inventory control and stock shelves with accessories.
  • Maintained inventory control for a $4.5M product pipeline.
  • Maintain inventory control and provide music direction to clients.
  • Utilize In-Store Logistics to adhere to inventory control.
  • Inventory control - loss prevention.3.
  • Participated in product inventory control Informed Managers of any staff or shop related issues.
  • Assisted customer with finding the right product Performed a variety of inventory control duties

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19. Sales Agents

average Demand
Here's how Sales Agents is used in Sales Team Leader jobs:
  • Trained and managed new sales agents to maintain and achieved significant improvements in their productivity.
  • Use established guidelines to monitor correspondences between consumers and sales agents.
  • Directed and assisted sales agents with daily technical/sales requirements.
  • Coached and developed phone sales agents, tracked attendance, audited agent's calls, provided feedback to agents as needed.
  • Hired several sales agents, developed training materials, conducted training classes, developed and lead workshops for ongoing training.
  • Coached, trained, mentored and developed sales agents handling third-party inbound client calls to improve call quality performance.
  • Lead a team of 5 to 7 sales agents to achieve revenue targets while providing excellent customer service.
  • Managed a staff of 12 Sales Agents, ensuring that sales targets were reached on a daily basis.
  • Job Description: Facilitated Sales Agents in meeting monthly sales targets of $2000.00 XCD in revenue.
  • Motivated, trained, and monitored the performance of 20-25 reservation sales agents in a team environment.
  • Managed a group of sales agents and coordinated team-building exercises to develop a cohesive and successful team.
  • Trained, coached, and mentored sales agents to improve selling skills and to achieve goals.
  • Trained, coached and mentored sales agents to ensure sales goals and client expectations were met.
  • Completed monthly report outs to Sales department Manager and VP on sales agents and trends.
  • Coached and counsel sales agents with reward and recognition in a fair and confidential environment.
  • Train junior sales agents through use of best scripts, sales strategies and negotiation methods.
  • Train Sales Agents to Sell -Qualify, present, handled customer objections & close.
  • Managed a team of four sales agents and designed advertisements to client specifications.
  • Led 18 High-Performance Sales Agents for Annual Enrollment Period for Medicare Eligible Members.
  • Manage a sales team of 15-21 Sales Agents on a call center floor.

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20. Data Entry

average Demand
Here's how Data Entry is used in Sales Team Leader jobs:
  • Complete special projects involving data entry, processing, and customer call backs for call center management as requested.
  • Distributed loan applications, processed & deposited application fees, issued expense checks and data entry.
  • Team Leader, Sales, Data Entry and Quality Assurance.
  • Distributed work to data entry and internal buyers.
  • Support data entry and tracking of International transactions.
  • Complete Data entry for all phones sold.
  • Team Leader Sales Associate Data Entry
  • Restructured data analysis & report generation process Streamlined proposal generation and data entry process
  • Gained an extensive knowledge of multi level marketing and data entry.
  • Inventory Data Entry Quality Control to prevent over flow in the stock room
  • Handled multi-line telephones, and data entry on a daily basis.
  • Handled clerical tasks Trained new seasonal workers Data entry Maintained weekly schedules Assisted manager with records and billing

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21. Potential Customers

average Demand
Here's how Potential Customers is used in Sales Team Leader jobs:
  • Provide quality customer service to all existing or potential customers regarding mobile products and services.
  • Participated in TiVo promotional activities, interacting with potential customers during community sales events.
  • Analyzed customer invoices and presented potential customers with savings proposal.
  • Managed incoming communications from customers and potential customers.
  • Contacted potential customers to market precision medical components.
  • Deliver prepared sales talks, describe products or services, to persuade potential customers to purchase a product or service.
  • Answered inbound calls, as well as made warm and cold calls, to potential customers through-out the United States.
  • Set up and reviewed all paperwork in preparation for credit check for potential customers/clients then entering all new account information.
  • Make telephone calls from potential customers who have been with AT&T within the last 30 to 60 days.
  • Delivered prepared sales talks, reading from scripts that described services, to persuade potential customers to purchase a service.
  • Called potential customers who are looking to purchase Business or First Class tickets(mostly in Australia).
  • Assist the Sales Manager with calls to potential customers in the Latin America and Caribbean region.
  • Call back potential customers with associate live on call to help them gain confidence after feedback/counsel.
  • Circulated among potential customers and traveled by, automobile to sell products and services.
  • Provide features and benefits of filter coolers and coffee units with potential customers.
  • Trained new sales members and performed door-to-door sales pitches to potential customers.
  • Communicate current promotions and offers to all team members and potential customers.
  • Generate leads by setting up appointments with potential customers through door-to-door marketing.
  • Speak with potential customers regarding makeup products offered by the company.
  • Initiate contact with potential customers via cold calling and networking.

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22. Daily Operations

average Demand
Here's how Daily Operations is used in Sales Team Leader jobs:
  • Oversee daily operations of company including accounting, inventory control and strategic marketing.
  • Supervised and managed daily operations while providing effect customer service.
  • Maintained responsibility for the overall daily operations the store.
  • Executed daily operations of picking residential areas to canvass in where I think would be the best place to achieve sales.
  • Spearheaded sales within 2 departments while managing daily operations of 12 employees (Team Sports and Fitness/Bikes).
  • Manage daily operations with a primary focus on driving revenue growth, increasing profit, and managing risk.
  • Supported manager and assistant store manager in daily operations and acted on their behalf when absent.
  • Job Responsibilities: Responsible for the daily operations and profitability of the car wash facility.
  • Inventory management and control, Responsible for Training subordinates in daily operations of the department.
  • Cash handling, customer service, Opening and closing opening daily operations.
  • Managed daily operations of custom sound and lighting sales team.
  • Managed the daily operations of the retail outlet store.
  • Provided guidance and support for employees in daily operations.
  • Managed sales team in daily operations of store.
  • Oversee daily operations of high volume insurance agency.
  • Oversee daily operations in the retail store.
  • Helped on daily operations during downtime.
  • Team lead and overseeing daily operations.
  • Assist managers with daily operations.
  • Planned, Co-ordinated daily operations for the organization.

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23. Annual Sales

average Demand
Here's how Annual Sales is used in Sales Team Leader jobs:
  • Assist in the Management of $9 million in annual sales, working closely with Branch manager and sales team.
  • Achieved branch annual sales record by directing team members in correct procedure, material specs, and sales efforts.
  • Generated annual sales increase of 21% through a combination of assortment expansion and increased merchandising support.
  • Trained and supervised 15 employees in a retail store with $2 million in annual sales.
  • Develop and foster annual sales plans by enabling strategic sales activities and setting performance goals accordingly.
  • Supervised 2 team members and ensured that they achieved their annual sales profit targets.
  • Provided service, pricing and inventory information for accounts with $4M annual sales.
  • Prospected and developed a half million dollar annual sales account from the ground up.
  • Initiated and coordinated monthly, quarterly, and annual sales plans and strategies.
  • Led 10-12 member sales force responsible for 7 million in annual sales.
  • Exceeded regional annual sales target by a minimum of 10% annually.
  • Top Sales Representative with over $1.8 million in annual sales.
  • Averaged over $1 million annual sales for three consecutive years.
  • Increased annual sales year on year.
  • Achieved $350,000 gross annual sales.
  • Lead and motivate associates in building sales and acquiring instant credit applications of store averaging annual sales of $1.5 million.
  • Improved morale by facilitating constructive team and individual meetings Generated $200K+ in new annual sales and converted multiple new accounts.
  • Key Accomplishments: Led sales team to 119% increase in annual sales revenue through aggressive contract negotiation and sales execution.
  • Key Achievements - Maintained a consistent track record of superseding annual sales goals.

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24. Verizon

average Demand
Here's how Verizon is used in Sales Team Leader jobs:
  • Sell all products and services offered by Verizon Wireless to customers while providing exceptional customer service.
  • Sell Verizon Telecommunications Products and services to new and existing customers.
  • Provide customer service to new and existing Verizon Wireless customers.
  • Utilize technical skills to troubleshoot Verizon Wireless devices.
  • Managed 3-7 Verizon Wireless Premium Retail Locations.
  • Worked with prepaid phone companies Verizon, Go Phone, Cricket, Boost, Virgin Mobile and Consumer Cellular.
  • Contain detailed knowledge of Verizon phones, service, coverage, and every available and former service plan.
  • Sell AT&T, Verizon and Sprint mobile devises and service plans at Target Mobile location.
  • Lead the company in sales for Verizon wireless program three months in a row.
  • Conducted event marketing in highly trafficked NYC locales to market Verizon FiOS.
  • Handled any and all technical issues with Verizon services and/or customer electronics.
  • Trained others in negotiations and time management through Verizon's training program.
  • Lead the retail sales program at various Verizon retail store locations.
  • Marketed, explained and sold Verizon FiOS products and services.
  • Attend and represent Verizon at local community events.
  • Certified Verizon Sales Trainer, Mid-Atlantic region.
  • Team lead for Verizon Wireless.
  • Helped guests find the perfect phone and plan with Verizon, AT&T or Sprint.
  • Provided exceptional customer service as a representative of Verizon FiOS Educated and interviewed prospective employees and trained new hires
  • Utilized Alltel's and Verizon's management policies and procedures to resolve escalated matters within a call center environment.

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25. Outbound Calls

average Demand
Here's how Outbound Calls is used in Sales Team Leader jobs:
  • Created schedule for members of team to be on phones taking inbound calls and those who were to make outbound calls.
  • Complete outbound calls to prospective, current and former customers to explain types of services or products offered.
  • Perform outbound calls to proactively follow-up with customer after the sales to guarantee product and customer satisfaction.
  • Answered basic customer service questions; made outbound calls for customer follow-up and prospecting opportunities.
  • Handle all clerical duties which include outbound calls, emails, and follow ups.
  • Place outbound calls to follow up with established customer and converted to sales.
  • Completed 828 outbound calls monthly, with average conversion rate of 48%.
  • Worked outbound calls, some of the most difficult leads to track and follow
  • Implemented a consultative selling approach on all inbound calls and outbound calls.
  • Received inbound/outbound calls from customers using selling skills to enhance order value.
  • Undertake pro-active inbound and outbound calls in respect of sales and marketing.
  • Generate new opportunities through referrals, outbound calls and follow ups.
  • Managed sales reps inbound and outbound calls in the call center.
  • Make outbound calls to resolve internal escalations resulting from customer complaints.
  • Conducted over forty outbound calls within a 2 hour period.
  • Provide excellent customer service while handling inbound and outbound calls.
  • Handle inbound and outbound calls for contracted companies.
  • Handled heavy inbound and outbound calls.
  • Make and Receive inbound/outbound calls.
  • Make outbound calls for Directv while also leading a team of 31 agents under me.

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26. Customer Retention

average Demand
Here's how Customer Retention is used in Sales Team Leader jobs:
  • Acquired new business and effective improved customer retention.
  • Skilled in customer retention and problem resolution.
  • Implemented strategies for customer retention and management.
  • Exceeded center Sales and Customer Retention goals, managed team to consistently meet to exceed all other company metrics.
  • Demonstrated leadership qualities by leading and motivating team members to establish sales and customer retention goals.
  • Handled escalated calls, which focus primarily on problem solving skills and customer retention.
  • Managed customer retention, return mail and multiple call queues.
  • Increased department customer retention by 30%.
  • Expand and cultivate business and customer retention.
  • Interpreted and analyzed reports to determine customer retention and close ratios.
  • Reduced churn by 16%-20% in 2006, 2007, 2008 benchmarking a record-setting improvement in overall customer retention.

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27. Company Policies

average Demand
Here's how Company Policies is used in Sales Team Leader jobs:
  • Instructed new hires of company policies and familiarized them with general procedural guidelines.
  • Manage mentor and develop insuring productivity and compliance with company policies and procedures.
  • Process consumer/home equity applications according to Lender/Company policies and procedures.
  • Assisted in brainstorming for new/useful company policies.
  • Make sure that they provide customers with an excellent phone experience, all the while following company policies & procedures.
  • Served as department lead managing employee schedules, training, and adherence to company policies / procedures and practices.
  • Monitored team members' calls to observe demeanor, technical accuracy and compliance to company policies and procedures.
  • Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.
  • Coached new sales consultants on company policies, procedures and expectations of meeting sales goals.
  • Enforced company policies, assured a safe work environment, and trained new employees.
  • Initiated follow-up with company policies, sales initiatives, a front-line customer relation specialists.
  • Interviewed and trained on sales techniques, office procedures, and company policies.
  • Explained various company policies and procedures to team members and external customers.
  • Monitored calls to observe employees' accuracy and compliance with company policies.
  • Insure consistent compliance of company policies and procedures with associates.
  • Led group training sessions on company policies and new procedures.
  • Followed company policies, procedures, rules and requirements.
  • Trained new hires on sales techniques and company policies.
  • Trained employees in work procedures and company policies.
  • Adhered to All Company Policies and Regulations.

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28. Market Share

average Demand
Here's how Market Share is used in Sales Team Leader jobs:
  • Utilized strong ability to sell marketing ideas, strategies and tactics to help team increase market share and generate new business.
  • Established and maintained physician/staff based relationships that resulted in a 40% market share increase over a three year period.
  • Developed business plans to expand market share, identify growth opportunities, and create strategies to improve product merchandising.
  • Developed plans to increase market share, maximize gross margin and position industrial managed products for future growth.
  • Led, developed and participated in efforts and projects that directly affected client satisfaction and market share.
  • Tripled Subway FSI revenue and gained 100% market share in highly competitive coupon book advertising segment.
  • Recruit, hire and train new business account executives to expand market share in Midwest region.
  • Increased our Canadian market share by 15%, through continuous support and superior customer service.
  • Demonstrated a leadership role within territory in order to maximize market share and goal attainment.
  • Obtain and surpass company goals in sales growth, market share and distribution.
  • Earned and maintained one of the highest percentages of new product market share.
  • Increased market share by 57% over previous year.
  • Hired to increase market share of school accounts.
  • Increased overall market share by 4%.
  • Expanded market share by 12 points.
  • Expand Equifax market share in the small to medium telecommunications vertical, targeting regional, rural and national telecommunications/utility carriers.
  • Prospected new territories, and gained over a 10% market share in my territory during my tenure.
  • Generate sales leads to drive Humana market share within the Central Region.
  • Identify and follow up on opportunities to increase profitability, efficiency and market share .

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29. High Volume

average Demand
Here's how High Volume is used in Sales Team Leader jobs:
  • Commended by management for handling a high volume of incoming customer calls/inquiries/problems.
  • Market high volume sales items to specific targeted areas, resulting in meeting or exceeding company goals on a regular basis.
  • Monitored, directed, and prioritized all storefront activities in a fast paced, high volume retail environment.
  • Managed high volume of incoming calls for orders, product inquiries, and technical service.
  • Managed a high volume of inventory both on the floor and in the stock room.
  • Handled high volume of escalated calls, bilingual calls & emails.
  • Maintain a high volume of sales and customer satisfaction ratings.
  • Team leader at high volume retail convenience store.
  • Lead various product sales and managed Gurnee location, provided product demonstrations and closed sales in a high volume retail environment.
  • Functioned in a high volume call center; as a service lead and upsold products that coincided with existing orders.
  • Worked well under pressure in high volume settings in order to meet deadlines.

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30. Trade Shows

low Demand
Here's how Trade Shows is used in Sales Team Leader jobs:
  • Provided representation at various industry trade shows and related conferences to identify new sales opportunities and potential new service arenas.
  • Represented company at various pharmaceutical distributor and wholesaler trade shows.
  • Represented the company at national and international trade shows
  • Coordinated trade shows and assisted with advertising initiatives
  • Performed administrative duties; coordination of trade shows, travel, clerical, management reports and assisted A/R department.
  • Formed a fresh brand identity as presented in signage, online marketing, publicity, and trade shows.
  • Coordinate with management to develop, promote and market corporate services to customers and at trade shows.
  • Represent company at events, trade shows, and association meetings to promote products.
  • Conducted large trade shows at the Nassau Coliseum Home Show, and Canon Long Island
  • Participated in Trade Shows to promote Honeywell HPG s products and services.
  • Represented the company in various national and international trade shows and conferences.
  • Coordinate and participate in various trade shows and clinics to increase sales.
  • Managed and participated in global trade shows demonstrating full product suite.
  • Coordinated, organized and attended Trade Shows and major International Events.
  • Organized yearly trade shows and local/long-distance trade show exhibits.
  • Attend trade shows to interact with clients and prospects.
  • Hosted sales events and attended trade shows.
  • Attend trade shows and outside customer visits.
  • Attended trade shows and conventions throughout US.
  • Attended trade shows to grow company awareness.

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31. Revenue Growth

low Demand
Here's how Revenue Growth is used in Sales Team Leader jobs:
  • Sell specific products and/or services within an established territory to ensure revenue growth in support of revenue goals.
  • Recognized for contributing to the success of client and revenue growth by both Harte-Hanks and The MathWorks.
  • Partnered with retailers to improve their business model and revenue growth.
  • Lead effort in high levels of revenue growth through new business development and upselling current clients on additional products and services.
  • Key Achievement: - 600% revenue growth over ten years, increasing revenue from $1M to $60M throughout tenure
  • Developed and implemented sales initiatives throughout hotel departments via team-building and incentive-based programs to drive revenue growth awareness to all employees.

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32. Training Programs

low Demand
Here's how Training Programs is used in Sales Team Leader jobs:
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce focusing on cross platform and departmental training initiatives.
  • Developed excellent selling techniques/training skills through accelerated training programs and first hand experiences.
  • Initiated audit programs and developed formal training programs.
  • Developed and facilitated training programs for new/current employees.
  • Hired and worked with third party vendors to relay requirements gathered by clients for customizing training programs for specific groups.
  • Maintained consumer relationships with new and repeat sales by developing and implementing employee product and services training programs.
  • Assisted in creating new training programs to decrease on-boarding time for new sales reps by 33%.
  • Helped with creating developmental and training programs to assist new hires which generated impressive results.
  • Oversee special events and training programs, advertising events and coordinating event preparation.
  • Created morning meetings and training programs for new hires.
  • Coordinated training programs with an offshore team.
  • Collaborated with management to create new sales scripts and training programs for new employees.
  • Created internal microsites to add a visual aspect for our training programs.
  • Implemented new recruit training programs.

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33. Cold Calls

low Demand
Here's how Cold Calls is used in Sales Team Leader jobs:
  • Received calls and make cold calls for companies like Facebook, Clear, and Network Solutions.
  • Completed 100 daily cold calls, with an average customer conversion rate of 60%.
  • Make a minimum of 120 cold calls daily to acquire sales.
  • Closed sales with cold calls and renewal accounts.
  • Plan time for five cold calls per day.
  • Develop and implement market penetration strategies, including telemarketing, cold calls and remote/on-line demos.

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34. Technical Support

low Demand
Here's how Technical Support is used in Sales Team Leader jobs:
  • Provided administration, coordination and technical support for the sales staff and editor/publisher.
  • Provided customers with technical support using maintenance procedure with company products.
  • Completed several training courses in Computer Technical Support and Analysis.
  • Provided customer service including online technical support and customer integration.
  • Interpreted business rules and requirements for technical support.
  • Facilitated internal technical support for clients.
  • Served as a business liaison to Technical Support: Oversaw the daily orders, updated and communicated changes or rescheduled information.
  • Attended weekly conference calls, served as technical support to keep Technical Analyst up to date with sales system issues.
  • Interacted with customers and company sales and/or service representatives to handle billing issues, technical support and sales.
  • Provided technical support to customer during and after installation maintained knowledge of current sales, promotions and policies.
  • Increased sales by providing technical support for inside sales team, allowing for consistent improvement in employee training.
  • Tracked / Managed / Fixed Contract and Production Database issues received from customer escalations and technical support.
  • Perform technical support for customers as well as show them the latest technology to suit their needs.
  • Assisted with supervising and coaching a 15-person team responsible for technical support, retention and inside sales.
  • Provided all technical support to both internal and external users (Windows, Apple, Office)
  • Provided high level technical support for the Client Support Center, Sales and Account teams.
  • Assisted with Order Entry training and maintenance of Technical Support Order Entry work instructions.
  • Provide technical support by working with prints, engineering and product management.
  • Aided sales team of 50 employees with product and technical support.
  • Provided technical support to members experiencing web issues.

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35. Customer Accounts

low Demand
Here's how Customer Accounts is used in Sales Team Leader jobs:
  • Performed in-depth research on customer accounts and interacted with other departments to expedite solutions.
  • Performed and reset direct sell-in presentations for customer accounts and incorporated sales incentives.
  • Team management responsible for leading continuous improvement efforts across all customer accounts.
  • Added focus to the growth and maintenance of existing customer accounts, which proved so effective it was adopted organization-wide.
  • Organized customer accounts, sales reports, files, quotes, and other customer service type functions
  • Generated $10M in sales of commercial equipment leases, managing over 500 customer accounts.
  • Performed and reset sell-in presentations for customer accounts; covered for sales and delivery.
  • Managed an 8 state region providing excellent customer service to over 200 customer accounts.
  • Help define campaign strategy and sales approach best suited for customer accounts.
  • Experience in setting up new customer accounts and activating service.
  • Established and followed up on new customer accounts.
  • Help manage customer accounts and develop new ones.
  • Manage team accounts, and customer accounts.
  • Researched support for all internal and external customer accounts regarding the status of invoices and payment processes.
  • Answer incoming customer calls & Making outgoing calls Creating customer accounts & selling services.
  • Work with customer accounts/billing Clean and maintain gym equipment

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36. POS

low Demand
Here's how POS is used in Sales Team Leader jobs:
  • Managed, monitored, and supported leaders and colleagues regarding customer escalations for the purpose of conflict resolution and customer satisfaction.
  • Collaborated with overseas manager to identify process improvement opportunities and proposed potential solutions based on said areas of improvement.
  • Focused individualized training resulted in three team members being promoted to positions of increased responsibility within the sales organization.
  • Identified business opportunities, managed sales objectives, developed innovative proposals, promotional strategies, and developed accounts.
  • Delivered simplified business designs for complex enterprise system requirements in the form of customer consumable technology proposals.
  • Performed boutique opening and closing procedures including bank deposits, weekly audits and annual inventory.
  • Presented overall corporate value proposition to identified prospects with specific focus on individual needs.
  • Motivated employees to deliver top performance in a positive, highly energized marketing environment.
  • Maintained professional working relationships with internal and external customers/management fostering a positive work environment.
  • Guided short and long-term proposals for sales growth that emphasized productive, customer-focused relationships.
  • Recognized and rewarded outstanding work performance and provided positive and collaborative customer service culture.
  • Revitalized dormant territory by pursuing non-active accounts to re-establish positive working relationships.
  • Authorized/signed for overrides; tallied register and deposit currency in bank.
  • Utilized quality customer service skills to ensure a positive customer experience.
  • Open and Close Store/Daily Deposits/Reports * Retail Sales/Catering/Baking and Food Prep
  • Audited 35 different areas eliminating the possibility of lost revenue.
  • Encourage and motivate crew using positive reinforcement and incentives.
  • Received promotion and handling workload of warranty coordinator position.
  • Developed a proposal to dramatically restructure the sales presentation.
  • Developed solutions for revenue recognition issues surrounding surcharge postings.

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37. Sales Professionals

low Demand
Here's how Sales Professionals is used in Sales Team Leader jobs:
  • Invited accomplished sales professionals to present during training sessions.
  • Recruited and led service-minded Sales Professionals.
  • Lead a team of 16 outside sales professionals on how to position innovative online solutions to reach our clients overall objectives.
  • Managed a team of 6 sales professionals responsible for managing the relationship of 16 top commercial card issuers.
  • Provided leadership, guidance and coaching for Sales Professionals and Account Managers in team across all clients.
  • Assisted with coaching and developing of 300 sales professionals cross-site in Pennsylvania and North Carolina.
  • Developed and managed team of marketing & sales professionals to launch the products.
  • Managed day-to-day activities of a team of seven to ten commissioned sales professionals.
  • Filled a lead role as a mentor to less experienced sales professionals.
  • Manage, train and motivate a team of six sales professionals.
  • Finished in top 10% of sales professionals for revenue attainment.
  • Recognized as the top sales person out of 6 sales professionals.
  • Recruited Real Estate sales professionals to increase down-line profit sharing.
  • Coached sales professionals on closing, forecasting and presentation skills.
  • Coach and mentor to a team of sales professionals.
  • Managed team of 10 to 12 sales professionals.
  • Manage a team of 14+ sales professionals.
  • Top sales contributor who was in-job promoted to manage a team of 8 educational sales professionals in a highly-matrixed environment.
  • Managed a team of mortgage sales professionals with proven top performing results.

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38. Retail Store

low Demand
Here's how Retail Store is used in Sales Team Leader jobs:
  • Educated the retail store's staff on product and services offered to the various teams by Reebok.
  • Provided excellent leadership and customer service for major retail store.
  • Sell products and services in a wireless retail store/kiosk environment.
  • Provided leadership and direction of a retail store.
  • Manage 3-4 store relations in various retail stores.
  • Assist with retail store receiving and merchandising placement.
  • Managed Employees in a retail store for AT&T.
  • Set up in local retail store like sam's , Walmart, fry's electronics, Best Buy.

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39. Client Relationships

low Demand
Here's how Client Relationships is used in Sales Team Leader jobs:
  • Managed over 150 client relationships at any given time through consolidating their retirement and non-retirement assets with Vanguard.
  • Developed sales territory by building strong client relationships.
  • Developed client relationships through direct marketing.
  • Developed client relationships to build pipeline and drive performance to meet and exceed results.
  • Identified opportunities to strengthen client relationships and encouraged staff to up-sell products and services.
  • Leveraged client relationships to assist local, regional and global account team penetrations.
  • Prospect and seek out sales opportunities while building client relationships.
  • Maintained client relationships developed during time as a inside sales representative.
  • placed all orders using SAP order system, maintained client relationships, collected on delinquent accounts

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40. Bank Deposits

low Demand
Here's how Bank Deposits is used in Sales Team Leader jobs:
  • Lead the team in opening and closing procedures of the store including bank deposits.
  • Handled cash drawer, balance drawer and make daily bank deposits.
  • Manage Accounts Payable/Receivable and expense control procedures including invoicing, inventory verification, and preparation of daily bank deposits.
  • Trained and supervised cashiers, supervised and maintained accessory department; prepared bank deposits; merchandising/visual.
  • Supervised all financial transactions, made bank deposits, and researched inventory orders
  • Provide excellent customer service handle all monetary transactions process returns bank deposits inventory

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41. Powerpoint

low Demand
Here's how Powerpoint is used in Sales Team Leader jobs:
  • Created and presented PowerPoint presentations and demonstrations to clients.
  • Created full marketing plan for 2014 Nebraska Wrestling team using Microsoft Word, Excel and PowerPoint.
  • Worked in Microsoft Word, Excel, and PowerPoint to create sales presentation and recognize sales trends
  • Conducted PowerPoint training presentations for new and present members.
  • Designed Powerpoint presentations for promotion of Immediate and Deferred Income annuities.
  • Completed expense reports, answered phones, supported eight directors and sub staff.Proficient in Microsoft Word, Excel and PowerPoint.
  • Skilled in using Microsoft Office Suite, Adobe Acrobat, Microsoft Excel, Powerpoint, Java, Dreamweaver
  • Utilized Outlook, Word, PowerPoint, Yardi Voyager P260, Client 360, Reapir Base, and Black Knight/Web Driect/MSP.

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42. Local Businesses

low Demand
Here's how Local Businesses is used in Sales Team Leader jobs:
  • Promoted vacation packages to local businesses.
  • Facilitate marketing campaigns, with emphasis on local businesses to drive B2B sales via outbound calling and community involvement.
  • Mapped the affected areas, prospected and networked with the homeowners and local businesses for leads.
  • Served as Small business specialist for location, responsible for marketing and prospecting local businesses.
  • Set up kiosks at local businesses to solicit new subscriptions for the local newspaper.
  • Advertised and sold slots in campus directory to local businesses.

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43. Company Goals

low Demand
Here's how Company Goals is used in Sales Team Leader jobs:
  • Communicated product promotions to ensure consistent execution in the market to achieve company goals.
  • Interviewed applicants, selected potential candidates and developed associates to reach company goals.
  • Motivate and encourage sales associates in implementing company goals.
  • Ensured team goals are met, or review the quality of service and implement ways to meet company goals.
  • Mentor and develop individuals to promote their career progression, drive company goals, and enhance service delivery.
  • Set clear performance expectations with team and communicate successfully how performance goals are linked to company goals.
  • Achieved 100% success in reaching set company goals for sales - surpassed quotas on weekly basis.
  • Assisted in the planning and development of promotions and incentives to met company goals and objectives.
  • Run computer and digital imaging departments in order to reach company goals for the departments.
  • Value and results include: * Consistently exceeded company goals for service and sales.
  • Lead a sales team that consistently met and exceeded client needs and company goals.
  • Motivated and positively lead sales team to achieve company goals.
  • Develop, implement and manage plans to achieve company goals.
  • Provided presentations for new company goals, processes & procedures, company performance, and team initiatives.

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44. Action Plans

low Demand
Here's how Action Plans is used in Sales Team Leader jobs:
  • Identified performance related issues, developed action plans for improvement and implemented corrective action up to and including termination of employment.
  • Provided coaching, development and feedback for associates including formal corrective action plans if necessary.
  • Monitored and developed corrective action plans to improve key performance indicators.
  • Assessed individual loan officer skills, identified training needs and implemented appropriate action plans to assist in meeting individual sales objectives.
  • Prepare and present detailed presentations, reports, metrics, systems and action plans to the Executive Team.
  • Evaluated banker results and established daily goals and action plans to help improve performance.
  • Communicated goals with 20 person teams and execute action plans to attain specific goals.
  • Managed and led a team into peak season Holiday Campaign action plans and execution.
  • Created monthly and weekly action plans to meet store sale goals.
  • Assisted Sales Manager with Employee Reviews, and Corrective Action Plans.
  • Coached and documented associates through created performance action plans for success.
  • Identified metric opportunities and measurable action plans to improve metrics.
  • Created action plans for employees who showed continuing low performance.
  • Developed new action plans for sales techniques and achievable goals.
  • Developed action plans to meet difficult customers' expectations.
  • Produced and implemented action plans for department.
  • Developed action plans and provided employee feedback.
  • Generate action plans to enhance performance and productive capacity of underperforming personnel.
  • Report on call center metrics and quality assurance scores in order to implement action plans intended to increase customer satisfaction 3.
  • Call monitoring, action plans, incentives, coaching and trainings, HR/FMLA, management reporting.

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45. Inventory Management

low Demand
Here's how Inventory Management is used in Sales Team Leader jobs:
  • Managed advertising, company website, and inventory management prior to advertising.
  • Increased merchandise sales via the implementation of product inventory management program.
  • Performed assistant manager duties including: employee scheduling and inventory management.
  • Created Cruise Charter Inventory Management program.
  • Back office Operations, oversaw the stores inventory management, cash management and point of sales operations.
  • Included configuration for store replenishment, forecasting, inventory management, and returns DC shipments.
  • Learned, taught and, exhibited Loss Prevention awareness and assisted in inventory management.
  • Inventory Management (DOA & RTI), Transfers, Shipping & Receiving.
  • Configured purchasing, inventory management, developed business workflow specifications, streamlined all corporate communications purchases and external purchases.
  • Assisted in the training of sales teams and new-hired personnel, inventory management and control of pre-owned detail and sales display.
  • Lead the sales team on the floor, organized inventory management and provided excellent customer service.
  • Inventory Management Project Management Assembly Sales Customer Service

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46. Sales Activities

low Demand
Here's how Sales Activities is used in Sales Team Leader jobs:
  • Provide daily reporting to management and executives detailing financial progress of sales activities/programs as well as future pipelines.
  • Monitor sales activities to ensure customers receive satisfactory service and quality goods.
  • Delivered critical leadership in coordinating day-to-day operational and sales activities of eight member sales team for sales territory spanning 14 states.
  • Accelerated the organization's growth and profitability through the sales activities of a team of 10 highly trained sales consultants.
  • Maintain open communication with customer regarding order status and report of Sales activities on Quarterly and Yearly basis.
  • Communicated all pertinent information on product lines as it relates to maintenance or sales activities and promotion.
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities.
  • Scheduled, trained, and audited daily sales activities while assisting the team with attaining goals.
  • Prepare periodic sales reports to the General Manager showing sales activities, volume and potential sales.
  • Monitored daily sales activities and supported sales reps falling behind individual goals.
  • Monitor sales activities to ensure that customer receive high quality service.
  • Supervised daily sales activities of a four person sales team.
  • Managed daily sales activities for client services retail sales department.
  • Set sales goals and monthly sales activities.
  • Managed reporting and sales activities.
  • Managed sales activities for promotional tradeshows throughout company's Chicago region.
  • Communicate ongoing contacts and sales activities utilizing Salesforce.
  • Managed the day to day operations of the sales support team from pre-sale activities through post sales activities.
  • Major roles: Act as a customer primary interface at Factory in relate to all sales activities.

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47. Company Standards

low Demand
Here's how Company Standards is used in Sales Team Leader jobs:
  • Arranged all visual displays and managed seasonal store-sets according to corporate company standards.
  • Interviewed and evaluated potential employees based on company standards.
  • Involved in Expansion Team; traveling to new store openings training new employees on merchandising to company standards.
  • Supervised team of 7 sales associates and ensured a positive customer experience in accordance with company standards.
  • Evaluated mortgage loan documentation for accuracy, credit worthiness, and compliance with company standards.
  • Headed branch audit team to ensure that annual company audit and company standards are met.
  • Process KVI (Key Visual Incentives) monthly per company standards throughout entire store.
  • Retain sales above company standards.
  • Assigned low quartile teams every two months to meet company standards and production.

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48. Sales Presentations

low Demand
Here's how Sales Presentations is used in Sales Team Leader jobs:
  • Developed and facilitated sales presentations.
  • Completed a training program and learned skills including: sales foundations, sales presentations, handling objections, and time management.
  • Prepared and delivered sales presentations to small businesses and residential home, organize seminars for large scale homes and small businesses.
  • Developed and implemented sales strategies for the Japanese market, conducting sales presentations in Japan through owner referrals and mini-vacs.
  • Generated new business revenue through prospecting, research, cold calls, project quoting, and sales presentations.
  • Generated sales by cold calling and delivering sales presentations to CEO's and entrepreneurs.
  • Piloted in-home sales program for the United States, inclusive of sales presentations.
  • Reviewed and provided input on all new scripts, rebuttals and sales presentations.
  • Assisted in sales presentations and acted as a proxy for Steve Francis.
  • Deliver sales presentations and identify needs of each customer to suggest products.
  • Educated team members in company products and sales presentations.
  • Organized and developed sales presentations with large companies.
  • Delivered sales presentations for monthly sales meetings.
  • Entered data for company reports, inventory and shipping Plan and organized sales presentations.
  • Conduct quality face to face in-home sales presentations to new Maxx South customers.

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49. Performance Reviews

low Demand
Here's how Performance Reviews is used in Sales Team Leader jobs:
  • Interviewed and hired potential sales employees, conducted employee appraisals and performance reviews, provided organizational training and development.
  • Develop weekly coaching sessions; deliver monthly and annual performance reviews to ensure education consultants are constantly improving.
  • Conducted annual performance reviews and coaching sessions for all direct reports to ensure individual development and operational excellence.
  • Provided training, coaching, daily observations, and monthly performance reviews for all cashiers and department associates.
  • Conducted performance reviews with individual team members and discussed the weekly sales reports on performance.
  • Recruited and managed sales and conducted all training and performance reviews.
  • Collaborated with store manager in conducting performance reviews of employees.
  • Participated in employee hiring, performance reviews, and terminations.
  • Carry out performance reviews on sales team.
  • Manage performance reviews and interview new candidates.
  • Influenced key physician's prescribing habits, #1 in Prescribers reached consistent top performer-corporate goals and performance reviews.
  • Administered yearly performance reviews, managed all performance issues, provided feedback.

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50. Weekly Meetings

low Demand
Here's how Weekly Meetings is used in Sales Team Leader jobs:
  • Conducted annual reviews, organized weekly meetings and maintained attendance for each Outside Sales Representative.
  • Assisted management with preparation for weekly meetings.
  • Facilitated weekly meetings with users at 10 WCF sites to ensure continuity in information and a cohesive validation of data.
  • Assist in running weekly meetings to discuss campaigns and each representative's progress and objectives for that week.
  • Establish weekly meetings, and share accomplishments and coach on areas that need improvement as team.
  • Conducted weekly meetings, reporting, and gave daily employee performance appraisals with goal setting discussions.
  • Assist team of ten sales associates with weekly meetings and monthly sales goals.
  • Lead sales meetings and motivate the sales team at our weekly meetings.
  • Facilitated weekly meetings, prepared weekly reports and monthly reviews.
  • Hold weekly meetings addressing needs of improving sales objectives.
  • Assisted in conducting weekly meetings with staff and employees.
  • Prepared department reports for weekly meetings.
  • Conduct continuous training and weekly meetings.
  • Utilized client target lists, weekly meetings, and onsite client visits to secure additional business.
  • Team leader, holding weekly meetings to increase work flow and incentives.

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20 Most Common Skill for a Sales Team Leader

Customer Service30.2%
Sales Goals25.1%
Sales Floor11.4%
Sales Representatives3.9%
Product Knowledge3.7%
New Accounts2.7%
Internet2.4%
Phone Calls2.2%

Typical Skill-Sets Required For A Sales Team Leader

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
23.9%
23.9%
2
2
Sales Goals
Sales Goals
19.9%
19.9%
3
3
Sales Floor
Sales Floor
9%
9%
4
4
Sales Representatives
Sales Representatives
3.1%
3.1%
5
5
Product Knowledge
Product Knowledge
2.9%
2.9%
6
6
New Accounts
New Accounts
2.1%
2.1%
7
7
Internet
Internet
1.9%
1.9%
8
8
Phone Calls
Phone Calls
1.8%
1.8%
9
9
Sales Training
Sales Training
1.7%
1.7%
10
10
Customer Relations
Customer Relations
1.6%
1.6%
11
11
Customer Complaints
Customer Complaints
1.4%
1.4%
12
12
CRM
CRM
1.2%
1.2%
13
13
Sales Process
Sales Process
1.2%
1.2%
14
14
New Clients
New Clients
1.1%
1.1%
15
15
Business Development
Business Development
1.1%
1.1%
16
16
Customer Base
Customer Base
1.1%
1.1%
17
17
Direct Sales
Direct Sales
1.1%
1.1%
18
18
Inventory Control
Inventory Control
1.1%
1.1%
19
19
Sales Agents
Sales Agents
1.1%
1.1%
20
20
Data Entry
Data Entry
1%
1%
21
21
Potential Customers
Potential Customers
0.9%
0.9%
22
22
Daily Operations
Daily Operations
0.9%
0.9%
23
23
Annual Sales
Annual Sales
0.9%
0.9%
24
24
Verizon
Verizon
0.9%
0.9%
25
25
Outbound Calls
Outbound Calls
0.9%
0.9%
26
26
Customer Retention
Customer Retention
0.8%
0.8%
27
27
Company Policies
Company Policies
0.8%
0.8%
28
28
Market Share
Market Share
0.8%
0.8%
29
29
High Volume
High Volume
0.8%
0.8%
30
30
Trade Shows
Trade Shows
0.7%
0.7%
31
31
Revenue Growth
Revenue Growth
0.7%
0.7%
32
32
Training Programs
Training Programs
0.7%
0.7%
33
33
Cold Calls
Cold Calls
0.7%
0.7%
34
34
Technical Support
Technical Support
0.7%
0.7%
35
35
Customer Accounts
Customer Accounts
0.7%
0.7%
36
36
POS
POS
0.6%
0.6%
37
37
Sales Professionals
Sales Professionals
0.6%
0.6%
38
38
Retail Store
Retail Store
0.6%
0.6%
39
39
Client Relationships
Client Relationships
0.6%
0.6%
40
40
Bank Deposits
Bank Deposits
0.6%
0.6%
41
41
Powerpoint
Powerpoint
0.6%
0.6%
42
42
Local Businesses
Local Businesses
0.6%
0.6%
43
43
Company Goals
Company Goals
0.6%
0.6%
44
44
Action Plans
Action Plans
0.6%
0.6%
45
45
Inventory Management
Inventory Management
0.6%
0.6%
46
46
Sales Activities
Sales Activities
0.6%
0.6%
47
47
Company Standards
Company Standards
0.6%
0.6%
48
48
Sales Presentations
Sales Presentations
0.6%
0.6%
49
49
Performance Reviews
Performance Reviews
0.5%
0.5%
50
50
Weekly Meetings
Weekly Meetings
0.5%
0.5%

42,241 Sales Team Leader Jobs

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