Sales team member vs customer service retail associate

The differences between sales team members and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a sales team member has an average salary of $33,827, which is higher than the $30,002 average annual salary of a customer service retail associate.

The top three skills for a sales team member include sales floor, wine and cleanliness. The most important skills for a customer service retail associate are POS, customer service, and customer orders.

Sales team member vs customer service retail associate overview

	Sales Team Member	Customer Service Retail Associate
Yearly salary	$33,827	$30,002
Hourly rate	$16.26	$14.42
Growth rate	-	-
Number of jobs	585,314	580,336
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Average age	41	41
Years of experience	-	-

What does a sales team member do?

A sales team member is responsible for selling goods and services to the customers, responding to their inquiries and concerns, and updating them with new services and promotional offers. Sales team members play a huge role in generating revenues for the business by maintaining existing clients and attracting potential customers. They assist with developing sales strategies for brand awareness, creating sales pitches, and identifying sales opportunities by researching current market trends. A sales team member must have excellent communication and customer service skills to negotiate with the customers and ensure their highest satisfaction.

What does a customer service retail associate do?

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Sales team member vs customer service retail associate salary

Sales team members and customer service retail associates have different pay scales, as shown below.

	Sales Team Member	Customer Service Retail Associate
Average salary	$33,827	$30,002
Salary range	Between $25,000 And $45,000	Between $23,000 And $37,000
Highest paying City	-	Bellevue, WA
Highest paying state	-	Washington
Best paying company	-	Tractor Supply
Best paying industry	-	Finance

Differences between sales team member and customer service retail associate education

There are a few differences between a sales team member and a customer service retail associate in terms of educational background:

	Sales Team Member	Customer Service Retail Associate
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Sales team member vs customer service retail associate demographics

Here are the differences between sales team members' and customer service retail associates' demographics:

	Sales Team Member	Customer Service Retail Associate
Average age	41	41
Gender ratio	Male, 48.0% Female, 52.0%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 9.9% Unknown, 5.1% Hispanic or Latino, 20.8% Asian, 6.9% White, 56.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	7%

Differences between sales team member and customer service retail associate duties and responsibilities

Sales team member example responsibilities.

Manage the hardlines department of the store.
Lead a team of eighteen people in the apparel department through development, talent management, and training.
Supervise women's department, manage jewelry department, assist customers on finalizing purchases
Serve customers, stock shelves, organize products, correct merchandise pricing, train newly hire employees, POS system
Stock merchandise, groceries, clothes, shoes, and household items.
Prepare, print & bound PowerPoint sales presentation packages and investment review reports.

Customer service retail associate example responsibilities.

Reconcile POS drawers on a daily basis, correct any problems accordingly and manage bank transactions.
run the registerSkills Usedfork lift, reading, writing, math
Perform cash handling duties, bag customers groceries, assist customers with groceries when necessary.
Assist cashier in boxing groceries, stocking merchandise, reorganizing shelves, and performing inventory.
Run the register of a small convenience retail shop .. Be accurate with money and math skills.
Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.

Sales team member vs customer service retail associate skills

Common sales team member skills

Sales Floor, 14%
Wine, 10%
Cleanliness, 10%
Ladders, 9%
Customer Service, 8%
Basic Math, 7%

Common customer service retail associate skills

POS, 20%
Customer Service, 16%
Customer Orders, 13%
Retail Environment, 10%
Bank Deposits, 10%
Product Line, 9%

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Sales Team Member vs Customer Service Retail Associate

Updated January 8, 2025

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