Salesforce administrator jobs in Baton Rouge, LA

Essential Duties & Responsibilities This position requires the individual to install and maintain distributed control systems (DCS), safety instrumented systems (SIS) and other electronic automation equipment. This involves analyzing requirements for installation, commissioning and inspecting systems hardware and software, troubleshooting and resolving problems, and managing the customer's needs over time. This position requires a technical acumen, ability for critical analysis and attention to detail with an emphasis on strong computer skills. This position requires the ability to travel to remote customer sites. The position requires driving to the customer industrial sites on a regular basis. Individuals must be capable of, and diligent about, compliance with safety rules and regulations in these environments. Attention to detail and awareness of potential safety hazards is expected at all times. Maturity and sound judgment are essential to working in this environment. * Provide DCS and SIS technical support services to our customer base. Predominant systems include DeltaV DCS, DeltaV SIS and AMS Device Manager. * Typical responsibilities include: * Control Systems Administration: * Design, installation of software, staging, customer witness testing, installation, startup and upgrades. * Active Directory/DNS design, installation, configuration, maintenance, and troubleshooting. * Virtualization environment design, configuration, and maintenance. * Computer workstation and server design, configuration and maintenance. * Control system network and wireless design, setup and maintenance. * Control System Preventive Maintenance * Schedule obligations to contract customers. * Follow documented service and maintenance procedures to ensure quality service delivered to end customers. * Verify assigned contract customers and service contract deliverables are met. * Work with sales department to grow service and product portfolio at customer sites. * Control System Lifecycle Care: * Understand and implement basic control system configuration, graphic design, troubleshooting. * Support software upgrade audits and upgrades, computer hardware and software installation, control system installation and first-time powerup inspections, engineering Factory Acceptance Tests (FAT), commissioning, loop checkout and startup support. * Support emergency and break/fix services. * Participate in rotating after-hours on-call coverage. * Some travel and overnight stays will be required and will vary depending on assigned tasks. Typical travel time is 2-3 days within 1-4 hours from home office. Travel time and length fluctuates based upon specific nature of services delivered. * Ability to work some overtime, including weekends and/or holidays as business needs arise. * Ability to work some shift-work, including night-shifts, as business needs arise. * Ability to drive a company-provided vehicle. * Ability to travel via boat or helicopter to offshore facilities if assigned. * Ability to work independently in a fast-paced environment. * Facilitate customer application requirements. * Attend required skills and safety training via computer-based training and both local and out-of-state factory training courses. * Work Safely: wear proper PPE, comply with all safety requirements at any location, and remain alert and aware of surroundings at all times. * Follow company policies, procedures and methodologies. Understand and ensure that TCC (Total Customer Commitment) standards are upheld. * Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise. * Some lifting, bending and long-term standing required (see Physical Requirements section). * The above does not constitute the total responsibilities of the role. * Although this is a salaried position, paid overtime is included. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to: ***********************

At Walker Retail Solutions we let our results speak for themselves. We are committed to delivering unmatched results for every client we do business with. Our team of experts plan and execute marketing strategies for our clients that consistently produce results that far exceed the goals we set. We know our dedication to the education and development of our team will keep you and your business ahead of the curve. Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service while fostering our teams growth through a rewarding and progressive environment. Job Description Walker Retail Solutions is a marketing firm in the Baton Rouge area. Walker Retail is quickly becoming one of the fastest growing consulting, sales, and marketing companies. Walker Retail Solutions has pride in providing clients with a personal and professional approach to customer acquisition. Our ENTRY-LEVEL positions in our MARKETING and MANAGEMENT departments involves one-on-one interactions with the customers. Our talented teams of MARKETING and MANAGEMENT professionals represent our clients with unparalleled integrity to the business community. The Benefits of working at Walker Retail Solutions: · Rapid advancement · Training in all areas of Business Development · ENTRY LEVEL career opportunities in SALES and MARKETING The demand for our services are constantly increasing, leaving us to look for more representatives to join our firm. Our clients are asking for additional locations. Each supervised by a manager who started in the entry level position and progressed through our sales and marketing training program. All of our entry-level positions allow for rapid advancement into a branch management role. Management roles involve working with people on a daily basis, as well being cross trained in multiple areas of sales, marketing, and business management. Those selected will gain experience in sales and marketing, campaign management, advertising, human resources, and team development. Our work environment is incredibly important, and we are looking for candidates who work well in a team atmosphere. Job Requirements ● Excellent communication skills- both verbal and written ● Leadership experience ● Ability to work in a high energy and fast paced environment ● Ambition, strong work ethic and willingness to learn ● Be a self-starter with problem solving skills ● Be a career oriented individual searching for a CAREER with a company with rapid growth Thanks and Good LUCK!! ***************************** Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description COMPANY OVERVIEW: A leader in the equipment rental industry, our client is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With a vast network of locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job POSITION TITLE: Scaffolding Sales COMPENSATION: Competitive Base + DOE BENEFITS: Standard package LOCATION: Baton Rouge, LA SUMMARY: As an Outside Sales Representative, you will be responsible for generating profitable business from the range of equipment that your profit center specializes in. You will do this by developing your assigned territory, implementing sales plans to grow business and maintain current customer base, and by helping to build. DUTIES OR RESPONSIBILITIES: Develop and execute territory sales plans to expand existing customer base and develop new customers within assigned territory and markets segment to grow the business Solicit business by calling on regular and prospective customers via phone or traveling throughout the assigned territory for planned visits or cold calls Provide technical sales and application solutions for customers Prepare detailed proposals to solicit orders, close deals and win business. Coordinate project specs with internal operational personnel to ensure that the objective of the job is accomplished in accordance with the customer timeline and requirements Monitor competitor products, sales and marketing activities within assigned territory Maintain CRM database daily through consistent entering of sales calls and job site details Keep pipeline report accurate through consistent updating of opportunities and reporting on opportunity wins and losses In concert with management, develop and achieve applicable Annual Territory Sales Plan which sets KPI's, revenue & market growth targets Learn all technical aspects of equipment, function and appropriate applications Provides technical training to customers relating to use, operation and maintenance of equipment Performance will be measured by annual territory revenue and market growth targets EXPERIENCE AND QUALIFICATIONS: Bachelor's degree in a related field of study or equivalent experience in equipment rental or HVAC industry 2+ years of direct sales experience Requires a proven sales track record in solution-selling approach Strong technical background, detail-oriented along with the ability to learn engineering concepts Self-starter, possess excellent communication skills, be highly motivated, and a results-driven sales professional Strong project management, new business development and customer retention skills a must High volume sales experience preferred ***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Kristin Skendziel at kskendziel@bicrecruiting.com.

Are you ready to dive deep into the latest cloud technologies, and be part of an impactful operations team? If you're an US citizen with a passion for cloud computing, strong social skills, and a desire to learn, this is your time to shine! Translate your industry knowledge into large-scale success with a tech leader. Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they take on some of the world's biggest challenges. We're looking for a Technical Operations Engineer who would be responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide critical issue support to a wide variety of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. **Responsibilities** Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. + U.S. Citizen + **Must be located in either Austin, TX, Seattle, WA or Reston, VA** + **Ability to work evening shift from 11PM to 9AM (eligible for shift differential pay)** + Bachelor's degree, in Computer Science, or equivalent work experience. + Experience with Linux System Administration, Networking, Storage, Compute and Virtualization + Experience participating in or running incident bridges. + Customer focus, passion for delighting customers. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $35.24 to $76.06 per hour; from: $73,300 to $158,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Details: Turnaround TRACK Administrator - Contract Home Base: Pasadena, TX (preferred) or Gonzales, LA Travel Required: 25-40% (U.S. & Canada) Duration: 2-Year Contract OverviewAir Products is seeking Turnaround TRACK Administrators to join the Project Resource and Outage Support (PROS) Group. These roles support large-scale Turnaround execution across North America. Ideal candidates are located within driving distance to Pasadena, TX or Gonzales, LA (within ~70 miles for in-person team meetings), but remote candidates will be considered if willing to travel. Key ResponsibilitiesTAR Support & Contractor Management Serve as the primary liaison between procurement and the TAR execution team to ensure all contracts are implemented per bid documents (pay formulas, agreements, skills, schedules, and rates). Set up contractors in TRACK, including work schedules, rates, cost objects, and security/badging information. Support turnaround planning and execution, including 40-day onsite Turnarounds (Torance, CA; Baytown, TX; and multiple sites next year). Badging, Gate, & Security Develop badging and accountability strategies per Air Products' safety/security requirements. Support implementation of gate systems and security infrastructure. Create badges, process system data, and manually manage security-related tasks when needed. Daily Time & Cost Administration Calculate and reconcile all contractor time daily; resolve exceptions (scan issues, missing data, etc.). Review and approve override hours with required vendor documentation. Run daily reports: non-allocated, non-accepted, rejected time entries. Audit TRACK data and run weekly cost reports to ensure accuracy and adherence to processes. Service Requisitioning & Invoicing Create service requisitions in SAP. Support cost tracking, reporting, and close-out of labor, materials, and equipment related to TAR activities. Process and post invoices; authorize costs once verification is complete. Work with vendors to ensure all final invoicing aligns with TRACK-verified costs. Lead close-out efforts and collaborate with procurement and outage teams to adjust purchase orders as needed. Reporting & Communication Provide daily gate log and TRACK reporting (headcounts, manhours, burn rates, crew sizes, etc.). Mentor, coach, and onboard vendor timekeepers, reconcilers, and outage team members. Attend team meetings (in-person when within driving distance). Required Skills & Experience TRACK software experience (Turnaround-specific; familiarity with NCI/MyTrack used by other companies is acceptable). SAP requisitioning experience. Strong communication, leadership, and organizational skills. Ability to multi-task, prioritize, and maintain high ethical standards. Comfortable working long hours during Turnarounds; schedule may vary after TA Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook) and OneNote. Willing to travel across U.S. and Canada for Turnaround assignments. Preferred Industry Experience: Oil & Gas, Petrochemical, or Energy. Education Minimum: High School Diploma or equivalent. Preferred Qualifications: Team player with strong interpersonal skills Positive attitude; constructive problem-solving Self-motivated and willing to learn Reliable and detail-oriented #INDG

Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes. Job Purpose Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills Main Responsibilities Server configuration, support, troubleshooting, maintenance Manage servers, including e-mail, print, and backup servers and their associated operating systems and software Router / firewall configuration and support General knowledge of Azure and/or AWS Active Directory configuration, management, troubleshooting Ability to conduct research into networking issues and products as required Perform presales hardware and software recommendations Research technical issues and resolutions online Enter time and expense into customer management system on a timely basis Close tickets and tasks assigned to you and enter resolution information Mentor desktop and field technicians Assist in defining technology best practices for our company and customers Perform remote and some onsite support to our customers Decision Making To keep under regular review all of our technical processes and report any recommended changes. You are responsible for customer infrastructures. You will help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes. Working Relationship & Contacts You will be in direct contact with customer liaison and the users of the customer's network. You will be in contact all managed services team members for the customer, including the lead consultant for the customer and desktop support team members. Personal Requirements: College or 5+ years experience 2-5 years experience in network/seerver support services, certifications a plus Hands-on hardware troubleshooting experience Strong written and oral communication skills Strong interpersonal skills Highly self motivated and directed Keen attention to detail Ability to effectively prioritize and execute tasks Strong customer service orientation Experience working in a team-oriented, collaborative environment Knowledge of LAN / WAN design topology implementation Proficient with Cloud, SANS, NAS storage devices Experience with VPN, IPSEC, Certificate and other security services Knowledge in cloud and on premise Infrastructure

Do you dream in PowerShell, speak fluent Group Policy, and occasionally argue with printers (and win)? If so, we want you on our team! We're looking for a Systems Administrator who knows their way around Windows Servers, Active Directory, SCCM, Intune, Microsoft 365, and Teams Voice. VMware skills are a nice bonus, but if you can tame patch cycles, wrangle stubborn updates, and keep users happily connected, you're already our kind of IT hero. What You'll Do Keep our Windows Server and Active Directory environment running smoother than a reboot after Patch Tuesday. Deploy and manage workstations with SCCM and Intune (no more “it works on my machine” excuses). Manage Microsoft 365 and Teams Voice (yes, phones are still a thing). Handle patching and vulnerability remediation like a pro. Provide Tier 2/Tier 3 support (a.k.a. the problems that Google doesn't solve). What We're Looking For Minimum of a two-year degree in IT or related field (Bachelor's preferred). At least five years of sysadmin wizardry. Strong knowledge of Windows Server/AD, SCCM, Intune, M365. Able to work evenings/weekends when the gremlins of downtime appear. Great troubleshooting skills and an even better sense of humor. See below for all of the particulars. College: LCTCS Department: Operations Sub department: Information Technology Type of Appointment: Full time - Regular Salary: Will be commensurate with both education and experience. Duties and Responsibilities: Windows Server & Active Directory Management • Administer, configure, and maintain Windows Server environments, including file/print services, DNS, DHCP, and Group Policy. • Support, manage, and assist with the design of Active Directory, including OU structure, account provisioning, authentication, and access controls. • Perform routine system monitoring, troubleshooting, and patching of Windows servers. • Document and maintain standard operating procedures for server and AD administration. Endpoint & Workstation Management • Create, maintain, and deploy desktop images for new and existing hardware. • Configure, maintain, and support the SCCM environment for OS deployment, software distribution, and updates. • Research and evaluate software imaging solutions for enterprise-wide implementation. • Provision and manage Windows devices using Intune, ensuring compliance and security standards are met. • Develop and maintain standard installation packages and automated deployment via AD GPO and SCCM. • Research and evaluate new workstation hardware (PCs, laptops, handheld devices) to set organizational standards. • Analyze and test hardware/software interoperability and compatibility with the enterprise environment. Cloud & Collaboration Tools • Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and user licensing. • Configure and support Microsoft Teams Voice, including call flows, number assignments, and end-user support. • Assist end-users with adoption and troubleshooting of Microsoft collaboration technologies. Security & Compliance • Provide patch management and vulnerability remediation across servers and workstations. • Ensure compliance with organizational security policies and applicable regulations. • Collaborate with IT security teams to proactively identify, mitigate, and remediate threats. Virtualization (Supporting Role) • Perform basic administration and monitoring of VMware vSphere environments. • Support provisioning and maintenance of virtualized Windows servers as needed. Other Responsibilities • Provide Tier 2/Tier 3 support for escalated system and workstation issues. • Maintain detailed documentation of procedures, standards, and system configurations. • Collaborate with IT teams to design and implement improvements and new solutions. • Provide after-hours support as part of an on-call rotation (including evenings and weekends). Required Education: Associate's degree (2 year) in Information Technology or related field Required Experience: • Minimum of 5 years of related experience in systems administration • Experience configuring and supporting Microsoft Teams Voice. Required Knowledge, Skills and Abilities: • Strong knowledge of Windows Server, Active Directory, Group Policy, SCCM, Intune, and Microsoft 365 administration. • Familiarity with virtualization technologies (VMware preferred). • Solid understanding of IT security, patching, and vulnerability remediation practices. • Strong troubleshooting, analytical, and communication skills. • Ability to work evenings and weekends as required. Preferred Education: Bachelor's degree preferred. Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Application Deadline: Applications will be accepted and position will remain open until filled. Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer. In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit **************

The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes tasks like system upgrades, user provisioning, reporting, and problem resolution, as well as managing access controls, and user permissions. + Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts. + Collaborate with stakeholders to address system problems . + Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex. + Troubleshoots and resolves complex problems in an efficient manner with little to no supervision. + Troubleshoot integration issues such as system/service accounts, API's, User Management Certs, etc. + Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance. + Support data driven decision making . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional. **Other Job Specific Skills** + Extensive experience reviewing various system log files. + HIWAVE management. + Proficiency in ServiceNow administration and development. + Knowledge of scripting languages like JavaScript, HTML, and CSS. + Strong analytical skills to diagnose and resolve technical issues. + Ability to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management (ITSM). **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 65,400 - $100000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

DirectHire We are a leading provider of third-party administration services for retirement plans, seeking an experienced Administration Team Leader to join our dynamic team. The ideal candidate will have a strong background in retirement plan administration, with certifications from ASPPA and/or NIPA highly preferred. This role involves managing a book of plans and leading a team of three professionals. Key responsibilities include performing ADP/ACP, top-heavy, coverage, and general tests, as well as preparing contribution calculations, Form 5500, and other related regulatory documentation. Familiarity with multiple investment company and recordkeeper websites and procedures is a plus. The successful candidate must demonstrate excellent communication skills, both written and verbal, to effectively interact with clients and advisors via phone and email. We are looking for a proactive leader who can ensure the highest standards of service and compliance. If you are a detail-oriented professional with a passion for retirement plan administration and a proven track record of managing teams, we encourage you to apply for this exciting opportunity.

We are seeking an experienced and dynamic Administrator to lead the operations of a high-acuity psychiatric hospital. This executive-level position is responsible for overseeing all aspects of hospital administration, clinical coordination, regulatory compliance, and staff management. The ideal candidate will bring a proven track record of leadership in psychiatric healthcare settings and demonstrate a strong commitment to quality patient care and organizational excellence. Key Responsibilities: Operational Leadership: Provide executive oversight of day-to-day hospital operations, ensuring alignment with the facility's mission, values, and strategic goals. Staff Management: Lead, mentor, and supervise department heads and clinical leadership to promote collaboration, accountability, and performance excellence. Regulatory Compliance: Ensure compliance with all federal, state, and local healthcare regulations, including Joint Commission, CMS, and state licensing agencies. Quality & Risk Management: Drive continuous quality improvement initiatives, manage risk, and maintain the highest standards for patient safety and care outcomes. Strategic Planning: Develop and implement short- and long-term goals to improve service delivery, expand programming, and strengthen community partnerships. Financial Oversight: Manage budgets, monitor financial performance, and ensure fiscal responsibility while optimizing resource allocation and cost control. Community & Stakeholder Engagement: Serve as a liaison with governing boards, referral sources, families, and community stakeholders to foster positive relationships and program growth. Qualifications: Bachelor's degree in Healthcare Administration, Behavioral Health, Nursing, Social Work, or related field (required) Masters degree in Healthcare Administration or related discipline (preferred) Minimum of 5 years of progressive leadership experience in psychiatric or behavioral health settings, preferably within a high-acuity inpatient facility Demonstrated knowledge of regulatory standards, accreditation processes, and hospital operations Strong leadership, communication, and organizational skills Ability to thrive in a fast-paced, multidisciplinary environment Benefits: We offer a competitive compensation package, including health, dental, and vision insurance, paid time off, retirement plan options, and opportunities for professional development. Pay- $140k- $160k Schedule- FT (M-F) Location- Baton Rouge, LA APPLY TODAY!!!

The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for a Case Management System Administrator in the Civil Division/Support section. Salary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications. To Apply: Click on the "Apply" link above and complete an electronic application which may be used for this vacancy as well as future job opportunities. Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings: * Application Received - Your application has been submitted successfully. * Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position. * Eligible for Consideration - You are among a group of applicants who MAY be selected for this position. * Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview. * Position Filled - Someone has been selected for the position. * Position Canceled - The agency has decided not to fill the position. Resumes will be accepted as an attachment to your application; however, all relevant education and experience must be included at the time you apply. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to **************. For further information about this vacancy, please contact: Lindsey Eakin HR Generalist *********************** The Department of Justice is an Equal Opportunity Employer. Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities. Minimum Qualifications: * Education & Experience Requirements (one of the following): * Bachelor's degree in Business Administration, Legal Studies, Information Systems, or a closely related field; or * Associate degree in a related field and at least 3 years of progressively responsible experience working with case management systems in a legal, governmental, or court environment; or * A paralegal certificate from an accredited institution combined with at least 3 years of relevant case management, legal operations, or administrative experience; or * Five (5) years of directly related experience supporting legal workflows, case management systems, or court technology in lieu of a degree. * Familiarity with database reporting tools and/or data extraction tools (e.g., Power BI) and the ability to interpret data for reports and process improvements; * Demonstrated ability to analyze workflow issues, design practical solutions, and implement change; * Excellent written and verbal communication skills; experience developing training materials and delivering instruction to staff; and * Proficiency in Microsoft Office (especially Excel) and comfort working with reporting tools and data extraction. Preferred Qualifications: * At least 3-5 years of hands-on experience working with legal case management systems in a law firm or legal department context; * Experience with enterprise legal case management systems (e.g., Legal Files, FileVine, ProLaw or comparable); * Prior experience working in a state government legal office or with a public-sector legal division; * Experience collaborating with IT or programming resources in implementing system enhancements or integrations; * Exercises tact and good judgment; * Possesses high professional and personal ethics and integrity; * Possesses an effective command of the English language, both spoken and written; * Possesses excellent time management and critical thinking skills, and able to prioritize tasks and assignments; and * Proficient in email, calendar, word processing, databases and other standard computer software, including the ability to learn new programs or software. The Civil Division of the Louisiana Department of Justice is seeking a highly skilled and detail-oriented Case Management System Administrator to design, implement, and manage workflows; extract and analyze data reports; train and provide user support to attorneys, paralegals, and support staff in the use of the case management system; and coordinate system updates in partnership with on-site programmer. The successful candidate will support the Division in optimizing its case management system and legal-file operations to ensure efficient, accurate, and timely handling of civil matters. The position of Case Management System Administrator in the Civil Division/Support section may consist of, but is not limited to, the following duties: * Develop, document, and refine standardized processes and workflows for civil case management operations; * Oversee administration of the case management system: user permissions, data integrity, system updates in coordination with the on-site programmer; * Maintain the case and matter management system and all records pertaining thereto, including data configuration, plotting, conversion, and processing; * Provide training and user support for attorneys, paralegals, and support staff in the use of the case management system and associated tools; * Generate, analyze, and distribute reports and dashboards using available data to monitor caseloads, performance metrics, deadlines and compliance; * Collaborate with the on-site programmer and IT staff to identify system enhancements, test new features, and implement improvements; and * Act as a liaison between civil-division management, legal staff, and IT to ensure system and workflow alignment with operational needs.

DSS, Inc. is a leading provider of health information software solutions and systems integration services, supporting thousands of clinicians and administrative professionals across public and private healthcare organizations nationwide. We are seeking a highly skilled Senior Database Administrator (DBA) with extensive SQL Server expertise to join our Database Infrastructure Management and Administration team. In this role, you will be responsible for ensuring the optimal performance, availability, and security of our mission-critical databases. The ideal candidate brings strong technical expertise, strategic problem-solving abilities, and proven experience supporting enterprise-level database environments. What We Offer * Supportive, collaborative, and mission-driven team environment * Opportunities for skills development, certifications, and career growth * Meaningful work that directly impacts healthcare delivery and patient outcomes The Senior Database Administrator will: Database Administration & Management * Administer and maintain multiple SQL Server instances across development, testing, and production environments * Install, configure, and upgrade SQL Server databases and related components * Monitor database performance, availability, and capacity planning * Manage database backups and recoveries * Manage database security, including user access, roles, and permissions * Perform regular maintenance tasks including index optimization, statistics updates, and space management Performance & Optimization * Conduct advanced performance tuning of databases, queries, and server configurations * Analyze and resolve complex database performance issues and bottlenecks * Design and implement indexing strategies for optimal query performance * Monitor and optimize resource utilization (CPU, memory, I/O, storage) * Establish performance baselines and proactive monitoring alerts * Assist with developing partitioning and archiving strategies High Availability & Disaster Recovery * Implement and manage high availability solutions (Always On Availability Groups, Failover Clustering) * Develop and maintain comprehensive disaster recovery plans and procedures * Conduct regular DR testing and documentation updates * Manage database replication and synchronization processes * Ensure RTO and RPO requirements are met for critical systems Security & Compliance * Implement and maintain database security best practices and policies * Conduct security audits and vulnerability assessments * Ensure compliance with regulatory requirements (HIPAA, SOC 2, etc.) * Manage encryption strategies for data at rest and in transit * Coordinate with security teams on database-related security initiatives Leadership & Collaboration * Collaborate with development teams on database design and optimization * Work with infrastructure teams on server and storage planning * Participate in on-call rotation and provide escalation support * Conduct knowledge transfer sessions and create technical documentation * Periodic travel required for core team meetings Process Improvement * Maintain and monitor database monitoring and alerting systems * Recommend and document changes to operating procedures * Evaluate and implement new database technologies and tools * Drive continuous improvement initiatives for database operations Infrastructure & Tools * Knowledge of storage systems and storage optimization * Experience with monitoring tools (Extended Events, RedGate, DataDog, etc.) * Understanding of networking concepts related to database connectivity Security and Privacy Responsibilities: Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training. The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed. Conditions of Employment: * Must be a US Citizen or Permanent Resident. * Must be able to pass a Federal background check * Must be determined suitable for federal employment.

Remote - US The SupportEngineer Iprovides initial contact with customers, assessing andassistingwith technical issues and customer inquiries. The Support Engineer I is dedicated and driven to provide each client with an excellent customer experience. This positionis responsible forperforming technical support for clients and providingappropriate resolutionsfor all technical issues related to Cleo software. **What You Will Be Doing** + Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top-tier customer service. + Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and general operation for customers. + Monitor assigned customer queues and provide appropriate responses to meet stated SLAs. + Escalate urgent problems requiring more in-depth knowledge to the next level of engineers. + Leverage the Solution Center effectively, including the knowledge base, to assist and inform customers. + Provide appropriate, relevant verbal and written content to customers. **Your Qualifications** + Bachelor's Degree or 1+ years of Technical Support work experience + Customer Service Experience + General Operating System Knowledge + General Networking knowledge + General Software Knowledge (Installation, Configuration, Migration, Removal) + Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP) **A few things we have to offer:** + Compensation $55,000 to $65,000 annually + Great Healthcare + Dental + Vision + Flexible PTO + Culture of support, encouraging Life-Work balance + 401k match + FSA and HSA options + Employee Assistance Program + Paid Parental Leave + Representing a company with 4,000+ clients and a 99% retention rate + Accelerated title and salary growth potential + A fun and energetic work environment that makes you excited to go to work every day _Cleo Communications US, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._ Create a Job Alert Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Do you dream in PowerShell, speak fluent Group Policy, and occasionally argue with printers (and win)? If so, we want you on our team! We're looking for a Systems Administrator who knows their way around Windows Servers, Active Directory, SCCM, Intune, Microsoft 365, and Teams Voice. VMware skills are a nice bonus, but if you can tame patch cycles, wrangle stubborn updates, and keep users happily connected, you're already our kind of IT hero. What You'll Do * Keep our Windows Server and Active Directory environment running smoother than a reboot after Patch Tuesday. * Deploy and manage workstations with SCCM and Intune (no more "it works on my machine" excuses). * Manage Microsoft 365 and Teams Voice (yes, phones are still a thing). * Handle patching and vulnerability remediation like a pro. * Provide Tier 2/Tier 3 support (a.k.a. the problems that Google doesn't solve). What We're Looking For * Minimum of a two-year degree in IT or related field (Bachelor's preferred). * At least five years of sysadmin wizardry. * Strong knowledge of Windows Server/AD, SCCM, Intune, M365. * Able to work evenings/weekends when the gremlins of downtime appear. * Great troubleshooting skills and an even better sense of humor. See below for all of the particulars. College: LCTCS Department: Operations Sub department: Information Technology Type of Appointment: Full time - Regular Salary: Will be commensurate with both education and experience. Duties and Responsibilities: Windows Server & Active Directory Management * Administer, configure, and maintain Windows Server environments, including file/print services, DNS, DHCP, and Group Policy. * Support, manage, and assist with the design of Active Directory, including OU structure, account provisioning, authentication, and access controls. * Perform routine system monitoring, troubleshooting, and patching of Windows servers. * Document and maintain standard operating procedures for server and AD administration. Endpoint & Workstation Management * Create, maintain, and deploy desktop images for new and existing hardware. * Configure, maintain, and support the SCCM environment for OS deployment, software distribution, and updates. * Research and evaluate software imaging solutions for enterprise-wide implementation. * Provision and manage Windows devices using Intune, ensuring compliance and security standards are met. * Develop and maintain standard installation packages and automated deployment via AD GPO and SCCM. * Research and evaluate new workstation hardware (PCs, laptops, handheld devices) to set organizational standards. * Analyze and test hardware/software interoperability and compatibility with the enterprise environment. Cloud & Collaboration Tools * Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and user licensing. * Configure and support Microsoft Teams Voice, including call flows, number assignments, and end-user support. * Assist end-users with adoption and troubleshooting of Microsoft collaboration technologies. Security & Compliance * Provide patch management and vulnerability remediation across servers and workstations. * Ensure compliance with organizational security policies and applicable regulations. * Collaborate with IT security teams to proactively identify, mitigate, and remediate threats. Virtualization (Supporting Role) * Perform basic administration and monitoring of VMware vSphere environments. * Support provisioning and maintenance of virtualized Windows servers as needed. Other Responsibilities * Provide Tier 2/Tier 3 support for escalated system and workstation issues. * Maintain detailed documentation of procedures, standards, and system configurations. * Collaborate with IT teams to design and implement improvements and new solutions. * Provide after-hours support as part of an on-call rotation (including evenings and weekends). Required Education: Associate's degree (2 year) in Information Technology or related field Required Experience: * Minimum of 5 years of related experience in systems administration * Experience configuring and supporting Microsoft Teams Voice. Required Knowledge, Skills and Abilities: * Strong knowledge of Windows Server, Active Directory, Group Policy, SCCM, Intune, and Microsoft 365 administration. * Familiarity with virtualization technologies (VMware preferred). * Solid understanding of IT security, patching, and vulnerability remediation practices. * Strong troubleshooting, analytical, and communication skills. * Ability to work evenings and weekends as required. Preferred Education: Bachelor's degree preferred. Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Application Deadline: Applications will be accepted and position will remain open until filled. Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer. In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit **************

City: Central State/Province: Hong Kong Island Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at ************** : Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction ͏ Do * Ensure timely response of all the tickets raised by the client end user * Service requests solutioning by maintaining quality parameters * Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep * Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe * Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction * Provide an acceptance and immediate resolution to the high priority tickets/ service * Installing and configuring software/ hardware requirements based on service requests * 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations * Provide application/ user access as per client requirements and requests to ensure timely solutioning * Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer * Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction * Coordinate with on-site team for complex problem resolution and ensure timely client servicing * Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Desktop Support . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Essential Duties & Responsibilities This position requires the individual to install and maintain distributed control systems (DCS), safety instrumented systems (SIS) and other electronic automation equipment. This involves analyzing requirements for installation, commissioning and inspecting systems hardware and software, troubleshooting and resolving problems, and managing the customer's needs over time. This position requires a technical acumen, ability for critical analysis and attention to detail with an emphasis on strong computer skills. This position requires the ability to travel to remote customer sites. The position requires driving to the customer industrial sites on a regular basis. Individuals must be capable of, and diligent about, compliance with safety rules and regulations in these environments. Attention to detail and awareness of potential safety hazards is expected at all times. Maturity and sound judgment are essential to working in this environment. Provide DCS and SIS technical support services to our customer base. Predominant systems include DeltaV DCS, DeltaV SIS and AMS Device Manager. Typical responsibilities include: Control Systems Administration: Design, installation of software, staging, customer witness testing, installation, startup and upgrades. Active Directory/DNS design, installation, configuration, maintenance, and troubleshooting. Virtualization environment design, configuration, and maintenance. Computer workstation and server design, configuration and maintenance. Control system network and wireless design, setup and maintenance. Control System Preventive Maintenance Schedule obligations to contract customers. Follow documented service and maintenance procedures to ensure quality service delivered to end customers. Verify assigned contract customers and service contract deliverables are met. Work with sales department to grow service and product portfolio at customer sites. Control System Lifecycle Care: Understand and implement basic control system configuration, graphic design, troubleshooting. Support software upgrade audits and upgrades, computer hardware and software installation, control system installation and first-time powerup inspections, engineering Factory Acceptance Tests (FAT), commissioning, loop checkout and startup support. Support emergency and break/fix services. Participate in rotating after-hours on-call coverage. Some travel and overnight stays will be required and will vary depending on assigned tasks. Typical travel time is 2-3 days within 1-4 hours from home office. Travel time and length fluctuates based upon specific nature of services delivered. Ability to work some overtime, including weekends and/or holidays as business needs arise. Ability to work some shift-work, including night-shifts, as business needs arise. Ability to drive a company-provided vehicle. Ability to travel via boat or helicopter to offshore facilities if assigned. Ability to work independently in a fast-paced environment. Facilitate customer application requirements. Attend required skills and safety training via computer-based training and both local and out-of-state factory training courses. Work Safely: wear proper PPE, comply with all safety requirements at any location, and remain alert and aware of surroundings at all times. Follow company policies, procedures and methodologies. Understand and ensure that TCC (Total Customer Commitment) standards are upheld. Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise. Some lifting, bending and long-term standing required (see Physical Requirements section). The above does not constitute the total responsibilities of the role. Although this is a salaried position, paid overtime is included. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to: ***********************

At Walker Retail Solutions we let our results speak for themselves. We are committed to delivering unmatched results for every client we do business with. Our team of experts plan and execute marketing strategies for our clients that consistently produce results that far exceed the goals we set. We know our dedication to the education and development of our team will keep you and your business ahead of the curve. Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service while fostering our teams growth through a rewarding and progressive environment. Job Description Walker Retail Solutions is a marketing firm in the Baton Rouge area. Walker Retail is quickly becoming one of the fastest growing consulting, sales, and marketing companies. Walker Retail Solutions has pride in providing clients with a personal and professional approach to customer acquisition. Our ENTRY-LEVEL positions in our MARKETING and MANAGEMENT departments involves one-on-one interactions with the customers. Our talented teams of MARKETING and MANAGEMENT professionals represent our clients with unparalleled integrity to the business community. The Benefits of working at Walker Retail Solutions: · Rapid advancement · Training in all areas of Business Development · ENTRY LEVEL career opportunities in SALES and MARKETING The demand for our services are constantly increasing, leaving us to look for more representatives to join our firm. Our clients are asking for additional locations. Each supervised by a manager who started in the entry level position and progressed through our sales and marketing training program. All of our entry-level positions allow for rapid advancement into a branch management role. Management roles involve working with people on a daily basis, as well being cross trained in multiple areas of sales, marketing, and business management. Those selected will gain experience in sales and marketing, campaign management, advertising, human resources, and team development. Our work environment is incredibly important, and we are looking for candidates who work well in a team atmosphere. Job Requirements ● Excellent communication skills- both verbal and written ● Leadership experience ● Ability to work in a high energy and fast paced environment ● Ambition, strong work ethic and willingness to learn ● Be a self-starter with problem solving skills ● Be a career oriented individual searching for a CAREER with a company with rapid growth Thanks and Good LUCK!! ***************************** Additional Information All your information will be kept confidential according to EEO guidelines.

As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales customer inquiries via phone, web conferencing, and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for our customers, you are responsible for facilitating customer relationships with Support and providing expert advice and assistance to our customers and Oracle employees on a diverse range of customer situations and escalated issues. **Responsibilities** As a Principal Support Engineer within OCI Support, you will serve as a senior technical authority specializing in the Oracle Database product family, with a focus on both Database Administration and Content Management product areas. Recognized across Oracle, partners, and customers as an expert in large enterprise Oracle Database Administration and maintenance, you ensure the highest levels of customer satisfaction through advanced troubleshooting, solution delivery, and proactive risk mitigation. You will deliver high-impact post-sales support to a diverse customer base, acting as a subject matter expert while adapting to OCI's evolving support standards and tooling. **Note: This role includes regular coverage of different U.S. shifts as per business needs including a late shift of 12pm CT - 9pm CT.** **Key responsibilities include:** + Serve as a primary technical point of contact, delivering advanced Oracle Database technical support over phone, web conferencing, and chat, often involving complex issue troubleshooting. + Support mission-critical escalations and serving as a trusted technical mentor for less experienced team members. + Implement and maintain automated diagnostic tools and knowledge base articles to facilitate issue prevention and rapid resolution. + Collaborate closely with engineering, development, and cross-functional support teams to resolve systemic issues, provide feedback on product improvements, and drive long-term reliability and customer satisfaction. + Set up test cases to reproduce customer environments in-house, conducting root cause analysis, and delivering robust solutions, sometimes via on-site customer visits. + Maintain effective communication with customers, displaying strong interpersonal skills, and ensuring technical concepts are conveyed clearly and professionally. **Required Qualifications:** + 8+ years of experience in large enterprise Oracle Database Administration, maintenance, and implementation. + BS/MS degree in Computer Science, Management Information Systems, Engineering, Math, or a related field. + Oracle DBA certification is a plus. + Excellent communication skills are required, as this role interact directly with customers over phone, web conferencing, and chat tools. + Analytical thinking and effective problem-solving in high-pressure, customer-facing scenarios. **Required Technical Skills:** + Deep expertise with Oracle Database fundamentals, architecture, and advanced concepts. + Extensive hands-on experience in Oracle Database administration, including installation, upgrades, configuration, and ongoing maintenance. + Strong working knowledge of Unix, Linux, and Windows operating systems. + Proficiency in Oracle SQL and PL/SQL, including query development, programming, and performance tuning. + Experience with Database user processes, database startup/shutdown, storage and transaction management, scheduler, and globalization concepts. + Ability to set up customer test cases and troubleshoot complex technical issues effectively. **Preferred Technical Skills:** + Understanding of XML, JSON, Text-Based Searching and Spatial Concepts. + Knowledge of DB networking, Oracle Cloud, and related cloud technologies. + Experience with RAC, Data Guard, and standby environments. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

College: BRCC Department: Information Technology Sub department: Type of Appointment: Unclassified - Administrative/Staff Salary: Duties and Responsibilities: Responsibilities include but are not limited to: Exchange Online Administration • Manage Exchange Online mailboxes, distribution groups, shared mailboxes, and email flow. • Implement and monitor transport rules, anti-spam/anti-malware policies, and mail flow connectors. • Troubleshot mail delivery issues and perform message trace and audits. • Perform mailbox migrations and hybrid Exchange management (if applicable). SharePoint Online Administration • Administer SharePoint Online sites, document libraries, and user permissions. • Support site owners with design, workflow, and content management. • Monitor and maintain SharePoint storage quotas and compliance policies. • Manage site collections, retention policies, and data loss prevention (DLP) settings. Microsoft Teams Administration • Configure and manage Teams policies (messaging, meetings, voice, and app permissions). Responsibilities include but are not limited to. Exchange Online Administration • Manage Exchange Online mailboxes, distribution groups, shared mailboxes, and email flow. • Implement and monitor transport rules, anti-spam/anti-malware policies, and mail flow connectors. • Troubleshot mail delivery issues and perform message trace and audits. • Perform mailbox migrations and hybrid Exchange management (if applicable). SharePoint Online Administration • Administer SharePoint Online sites, document libraries, and user permissions. • Support site owners with design, workflow, and content management. • Monitor and maintain SharePoint storage quotas and compliance policies. • Manage site collections, retention policies, and data loss prevention (DLP) settings. Microsoft Teams Administration • Configure and manage Teams policies (messaging, meetings, voice, and app permissions). • Support users and troubleshoot Teams-related issues including integration with Outlook and SharePoint. • Manage Teams lifecycle (creation, archiving, deletion) and enforce governance. Microsoft Intune (Endpoint Manager) Administration • Configure and deploy mobile device management (MDM) and mobile application management (MAM) policies. • Enroll and manage Windows, iOS, and Android devices using Intune. • Deploy applications, security baselines, compliance policies, and Windows update rings. • Monitor device compliance and remediate non-compliant devices. Azure Administration • Manage Azure Active Directory (AAD) users, groups, roles, and conditional access policies. • Monitor and manage Azure resources such as virtual machines, networking, and storage (if applicable). • Configure role-based access control (RBAC), Azure AD Connect, and synchronization tools. • Support Azure security and compliance initiatives (e.g., MFA, Defender for Cloud). Windows Server Administration • Install, configure, and maintain Windows Server OS (2012, 2016, 2019, 2022). • Manage Active Directory, DNS, DHCP, Group Policy, and other core infrastructure services. • Monitor and ensure the health and performance of Windows servers. • Perform server hardening and apply security best practices. • Manage file and print services, shares, and access controls. • Install, configure, and maintain virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V, Nutanix AHV). • Create, manage, and monitor virtual machines (VMs), templates, and snapshots. • Ensure high availability, load balancing, and disaster recovery for virtual infrastructure. • Monitor performance and capacity; optimize resources (CPU, memory, storage). • Apply patches, upgrades, and firmware updates to hypervisor hosts. General Responsibilities • Perform daily operational monitoring, reporting, and troubleshooting of M365 and Azure environments. • Implement and maintain security best practices and compliance configurations. • Document procedures, configurations, and support materials. • Provide technical support and guidance to users and other IT staff. • Stay up to date with Microsoft roadmap, updates, and new feature releases. • Participate in disaster recovery planning, testing, and execution. 5% Other duties as assigned Required Education: Bachelor's Degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training. Required Experience: 3+ years of experience in Microsoft 365 and/or Azure administration. • Strong knowledge of PowerShell scripting for automation and reporting. • Experience with Microsoft 365 Security & Compliance Center. • Microsoft certifications (e.g., MS-102, AZ-104, SC-300) are a plus. • Technical documentation skills. • Have strong customer service skills and experience. • Good written and verbal communication skills Required Knowledge, Skills and Abilities: Required Licenses or Certifications: Certifications/Licenses Required: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Information Protection and Compliance Administrator Associate Preferred Education: Master's Degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training Preferred Experience: • 7+ years of experience in Microsoft 365 and/or Azure administration Preferred Knowledge, Skills and Abilities: • Microsoft 365 Certified: Administrator Expert Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Passing pre-employment criminal background screen is required as a condition of employment. BRCC is an equal opportunity/equal access employer. BRCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.