Salesforce administrator job description

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Provides liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects.

We are looking for a highly talented Senior level Salesforce Admin that can work a hybrid model role out of the Austin, TX Noblr office. This hybrid role will consist of a mixture of work from home and onsite.Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities. Serves as a SME for business topics for multiple IT delivery functions. Serves as a conduit between IT delivery functions and the business functions through which their technical requirements flow. Employs creativity, ingenuity, and innovation in the search for technology solutions designed to support analyses and business need. Proactively communicates and collaborates with customers on the analysis of business needs and requirements to deliver solution artifacts as needed. Leads analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards. Leads traceability of approved and base lined artifacts through the software development life cycle to include specifications, design, development, testing, implementation and defect prioritization. Provides guidance and review of test artifacts to ensure coverage of testable requirements. Provides certification and actively participates in defect management activities to confirm requirements are being met. Contributes to project successes by partnering with Program Management to understand program plans and strategy.
Minimum Experience
Bachelor's Degree: OR 4 additional years (10 Total) of related experience may be substituted in lieu of degree. 6 years of related work experience such as business and/or project management, business/system requirements, and technical analysis. Advanced knowledge of multiple software delivery life cycles (Waterfall and Agile). Advanced working knowledge of business productivity products, tools and applications. Advanced understanding of system architecture and knowledge of software development concepts. Experience of modeling techniques (e.g.UML) and use case development as well as experience with one or more software development frameworks.
Preferred Experience
Salesforce administrator certification. Previous experience building out and improving Salesforce workflows and automations for high volume transactions within an organization/s. 6+ years' experience as a Salesforce administrator in a sales and/or service role. Drive the innovative use of Salesforce Financial Services Cloud. Develop insightful dashboards for various Salesforce roles and profiles. Ability to work a hybrid model out of the Austin, TX Noblr office for this position.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200-$158,900.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
To see details on our outstanding benefits, visit USAA Total Rewards.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The mission of the CRM team at CME Group is to build out our Salesforce.com platform to be the central location to capture, manage, access, and share customer intelligence across the organization so that we maintain a 360-degree view of customer profiles, activities, campaigns, and opportunity pipeline.

This role will support this mission as part of the Customer Marketing/CRM team and will be responsible for providing world class support to all CME Salesforce users around the world. This multi-skilled position speaks to an individual who knows how to combine their technical Salesforce expertise with customer service to ensure users can get timely support and resolution to their requests.
Responsibilities



Case work that involves researching issues or enhancements, working with internal customers to agree on a path forward, and working with the internal CRM team to build, test, and deploy the solution. Additionally, this person will work on more complex cases, or projects that have been turned into cases, that will follow the regular support cycle process but it will take longer to deliver due to the size. Working on a large case means you will do analysis on the request, identify any gaps, and provide a holistic solution to the CRM team and the business. Assist with case queue refinement by triaging cases for priority, identifying the next best step, and working with the junior admins to understand the issue. Assist with ongoing system administration including security, profiles, automations, custom objects, custom fields, etc. Assist with release evaluations including updating user guides Ensure all modifications follow the change control processes including changes in sandbox environments, testing and signoff Train end users on new updates, features and functionality and provide guidance in accordance to processes and best practices Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.) Adhere to Service Level Agreements (SLA) for response and resolution times of cases Develop ad-hoc reports and performs analysis on data as required Working in close collaboration with the Chicago based Salesforce project development team to understand current design and to keep up to date on newly developed functionality



Experience/Skills



4+ years' experience supporting the Salesforce platform (enterprise edition and above) Salesforce Certifications Works well with large teams and is a good collaborator Proficient in time management with a strong ability to effectively prioritize competing requests, while managing user expectations Strong logical reasoning, critical thinking, and problem-solving skills Ability to engage with a wide range of stakeholders and build relationships Experience working within SLA guidelines and tracking key performance indicators Excellent written and verbal communication skills, a persuasive and passionate communicator Deep understanding of Profiles, Roles, Permission sets, Permission set Groups, public group, record sharing. Deep understanding of features like flows, process builder, workflow, time-base automations, approvals and validation rules. Experience with Sales Cloud features like Opportunity, products, and price books. Experience with Service Cloud features like Cases, entitlements, CTI, Bots, Omni-channel, and email to case. Experience with integrations, Oauth applications, debugging, data loader, limits, and order of execution. As a plus, experience with Tableau CRM, Shield, Pardot, Marketing Cloud, MuleSoft, or Einstein. The ability to manipulate and transform data with tools like excel.


#LI-Hybrid

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

The Candidate Privacy Policy can be found here.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
We are seeking candidates with a passion for the Salesforce platform. The Salesforce Administrator will assist the team with resolving day-to-day issues, completing enhancement and bug tickets, maintaining user licenses, and assisting with data cleanup. They will work closely with stakeholders to help drive business improvements through automation and newly developed features.

What Part Will You Play?
Maintain Salesforce users Create and edit training documentation for ongoing Salesforce.com support.Conduct end-user training sessions on new features for the Salesforce.com system.Regularly audit field usage and overall system adoption. Undertake additional analysis and reporting projects as directed by management Assist with maintaining the Salesforce data dictionary Support end user salesforce.com requests Participate in change management/release process. Assist in developing documentation on processes and workflows

What Are We Looking For in This Role?

Minimum Qualifications
2+ years of experience working in Salesforce on an enterprise scale High level of technical understanding within the Salesforce platform and its capabilities Demonstrated evidence of technical/analytical skills or process awareness in a business framework Strong interpersonal skills, including verbal and written skills Familiarity with industry best practices in data validation/integrity controls, testing, and release management.Experience troubleshooting issues and documenting how to replicate the issue Experience working with team members at all levels of the organization, such as Managers, Directors, and Vice PresidentsComfortable working in a team environment

Preferred Qualifications
Salesforce Certified Administrator Certification (or 1+ years of related work experience) Previous experience troubleshooting issues and submitting bug tickets with detailed steps to replicate a bug Experience with Sales Cloud and Service Cloud

What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Developing professional expertise and applying company policies and procedures to resolve various issues.Experience with native Salesforce automation tools (Flows, Process Builders, Workflow Rules) Experience customizing Salesforce UI with new Fields, Layout, PermissionExperience managing Salesforce access through Roles, Profiles, Permissions sets, and
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.