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Salesforce administrator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Dr. Anna Frank

Below we've compiled a list of the most critical salesforce administrator skills. We ranked the top skills for salesforce administrators based on the percentage of resumes they appeared on. For example, 11.8% of salesforce administrator resumes contained dashboards as a skill. Continue reading to find out what skills a salesforce administrator needs to be successful in the workplace.

15 salesforce administrator skills for your resume and career

1. Dashboards

The dashboard is a data management tool used for business intelligence. Dashboards, store, organize and display the scattered data in one system providing easy access to information whenever required. The data is displayed using advanced data visualization techniques, allowing users to understand the intricate patterns in their data. Dashboards make it easier to draw parallels between different data metrics and help in the identification of data trends.

Here's how salesforce administrators use dashboards:

Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
Served as company-wide administrator in portal that housed customer account information, dashboards and reports viewed by upper management.

2. Apex

Here's how salesforce administrators use apex:

Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
Implemented numerous Apex Triggers to perform numerous custom database actions.

3. Custom Objects

Custom Objects refer to a customizable database that stores a company's information. This includes client records, accounting information, and product details. Optimizing this data storage improves companies' customer relationship management as users can easily view all of the information associated with a client efficiently.

Here's how salesforce administrators use custom objects:

Project involved sales and support functionality, mostly customization of standard objects with some additional custom objects.
Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.

4. Workflow Rules

Workflow rules refer to the rules that guide business procedures. This can be an automated process, such as that since with Saleforce's Workflow, or a general flowchart that fills in the answers for "if/then" statements. Each rule considers a different "if" phrase - "if the customer hangs up" or "if the email subject line contains an order number" - and offers a solution - "then make a note to not call back" or "then forward the email to invoice department."

Here's how salesforce administrators use workflow rules:

Worked with management, operations and end-users to create and manage over 100 complex workflow rules, data validation and triggers.
Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.

5. SFDC

Here's how salesforce administrators use sfdc:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC.
Implemented SFDC best-practices comprising configuration, reporting, system management, data management and integrating tools.

6. Validation Rules

Validation rules in SalesForce contains a formula or expressions that evaluates the data in one or more fields in a record to meet the standards and returns a value "True" or "False". Validation rules displays error message to the user when the Condition is "False"

Here's how salesforce administrators use validation rules:

Implemented validation rules, assignment rules and Approval Process to ensure proper authorization and avoid data redundancy.
Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.

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7. Approval Processes

Approval processes are used to authorize the use of a new office procedure. This decision to approve the process is often made using supporting evidence from documentation, including invoices and purchase orders. An approval process may also outline a flowchart of reviews to ensure the new procedure is adequately analyzed before approval is given.

Here's how salesforce administrators use approval processes:

Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.

8. Salesforce CRM

Here's how salesforce administrators use salesforce crm:

Implemented web-to-lead feature of SalesForce CRM Marketing to automatically capture prospects.
Consolidated, cleansed, and transferred 4 years of sensitive data and reporting from excel and integrated it into Salesforce CRM.

9. Data Manipulation

Data manipulation is the process of organizing collated data to make it presentable and easier to read. Data manipulation is also a programming language that is used for adding, editing, and deleting data in a database.

Here's how salesforce administrators use data manipulation:

Improved data integrity through data cleanup and data manipulation tasks using Data Loader.
Created SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

10. Service Cloud

Here's how salesforce administrators use service cloud:

Authored Business Requirements Documents and Functional Requirement Documents for the Service cloud implementation modules.
Developed email-to-case functionality to captures customer inquiries in the Service Cloud.

11. Sandbox

Here's how salesforce administrators use sandbox:

Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.
Maintained documentation for Post-Refresh activities for Configuration only and full sandbox after every Go-Live.

12. SOQL

Here's how salesforce administrators use soql:

Manipulated existing code, write and execute SOQL queries, test senior developers' code and configuration between environments.
Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.

13. API

Here's how salesforce administrators use api:

Developed Apex Classes & Triggers to implement the business logic as per the requirements and worked with web service API.
Used Chatter API to quickly collaborate with the team members and used to get feedback for the product development.

14. Salesforce Lightning

Here's how salesforce administrators use salesforce lightning:

Developed Custom Lightning components using Salesforce Lightning Design System and performed migration.
Designed a retail management app using Salesforce lightning design system.

15. Email Alerts

Here's how salesforce administrators use email alerts:

Designed escalation rules, automatic case generation and generated email alerts for quick issue resolution.
Designed and developed email alerts based on the application requirements.

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What skills stand out on salesforce administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

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List of salesforce administrator skills to add to your resume

The most important skills for a salesforce administrator resume and required skills for a salesforce administrator to have include:

Dashboards
Apex
Custom Objects
Workflow Rules
SFDC
Validation Rules
Approval Processes
Salesforce CRM
Data Manipulation
Service Cloud
Sandbox
SOQL
API
Salesforce Lightning
Email Alerts
Java

Formula Fields
HTML
Eclipse
Web Services
Pardot
Email Templates
Visualforce Pages
Custom Fields
Salesforce Marketing Cloud
Custom Tabs
Load Data
JavaScript
Post Deployment
CSS
Business Process
Custom Reports

AppExchange
User Roles
Role Hierarchy
Ongoing Development
Assignment Rules
SOSL
UI
Salesforce Sales Cloud
Custom Controllers
Business Logic
Data Migration
CSV
External Systems
Data Models
Ongoing Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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