Escalations Manager jobs at Salesforce

**The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.