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Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)
American Airlines 4.5
Salon manager job in Chicago, IL
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
Salary range for this position is between $50,000 to $84,000.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 2d ago
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Operations Manager, Channel and Customer Research
Alphasense 4.0
Salon manager job in Chicago, IL
About Expert Insights:
Expert Insights, which spans AlphaSense's Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what's truly important about a company at each moment in time. AlphaSense's library of over 140,000 transcripts is the market's largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations.
About the Team:
The Generated Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library delivers comprehensive coverage to our users. The Generated Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.
About the Role:
Reporting to the Senior Manager, Generated Content Operations - Channel & Customer Research Operations Managers oversee our research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a team of Analysts in the delivery of high-quality, relevant content against our Channel & Customer Research volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. Operations Managers are also process optimizers, identifying bottlenecks in Analyst workflows that slow production or lead to wasted efforts, and addressing them in ways that ensure the delivery of high-quality and relevant content to the library.
Who You Are:
2+ years of experience in client service responsibilities and 2+ years of experience in people management
Inspiring leader: You are deeply invested in Channel & Customer Research's mission and vision of delivering high-quality, relevant insights to our customers - and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential
Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Generated Content and Expert Insights
Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day-to-day management of the team
Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
Skilled communicator: You're able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders
What You'll Do:
Manage a team of Channel & Customer Research Analysts aligned to sectors of coverage and structured in pods
Set and track performance KPIs for your team that balance output quality, relevance, and volume
Guide the professional development of Analysts under your supervision
Ensure overall library quality and relevance by partnering with Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
Coordinate with Sector Leads to define and update coverage territories based on evolving coverage goals and team capacity
Hire and onboard Analysts
Partner with Generated Content leadership to define and update coverage goals, and align research pod capacity and focus to evolving goals
Partner with Generated Content Enablement to design and maintain process documentation and knowledge resources for team
Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
$87k-117k yearly est. 7d ago
Client Service Manager
Ascensus 4.3
Salon manager job in Chicago, IL
Manages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions.
Provides client support and customer service for daily client inquiries through both verbal and written communication.
Demonstrates a proactive approach with assigned clients, fostering relationships to ensure client retention and satisfaction.
Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues.
Excels in high-pressure, fast-paced environments.
Participate and engage in open knowledge sharing with colleagues.
Provide clear participant guidance, employer communications, retirement education sessions, and collaterals.
Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts.
Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps.
MANAGEMENT RESPONSIBILITIES (NONE)
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS
At least 3+ years of experience working in a related position in the retirement services sector
Proven relationship management experience
Demonstrated project management skills
Solid MS Office skills to include Excel
PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE
* Bachelor's degree in a business-related field or industry experience
* DST experience
PROFICIENCIES
Diversity and Inclusion
Creative Problem Solver
Proven fiduciary judgment and ethical decision-making
Strong organizational skills with an ability to juggle compliance, communication, and operations
Tech-savvy with ability to learn and manage recordkeeping platforms
Confident communicator, both in writing and in-person presentations
Collaborative mindset and ability to work with diverse stakeholders
TRAVEL: Up to 10%
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice.
The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$60k-80k yearly 7d ago
Assistant Manager, Amazon Fresh Stores
Amazon.com, Inc. 4.7
Salon manager job in Naperville, IL
We are looking for an Assistant Manager who can bring Amazon's customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.
Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. Assistant Managers are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
Key job responsibilities
Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
Delegate effectively to drive results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift.
Must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
About the team
Amazon Fresh Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences throughout our grocery stores. We are passionate about creating a shopping experience that provides our customers with a wide selection, low prices and convenience. If you enjoy being both a leader and an inventor and you want to join a fast-paced, cutting-edge team that is making history and breaking new ground for Amazon's grocery stores, this is the place for you.
Basic Qualifications
* Are 18 years of age or older
* 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, 2+ years of Amazon (Blue Badge/FTE) experience or Bachelor's degree from an accredited university
Preferred Qualifications
* Experience working independently with minimal supervision
* Experience using data and metrics to back up assumptions and implement effective solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ********************************
USA, IL, Naperville - 52,800.00 - 68,200.00 USD annually
$39k-48k yearly est. 6d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Salon manager job in Chicago, IL
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 2d ago
Market Service Manager
Makita U.S.A., Inc. 4.3
Salon manager job in Chicago, IL
Power Up Your Career with Makita USA!!!
At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.
Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
Job Summary
Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs.
Salary $80,000 - $90,000 per year plus bonus potential
Essential Job Duties
To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Embraces and promotes brand values while delivering customer care principles.
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service.
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
Prepares weekly and monthly activity reports for the assigned territory.
Presents, discusses, and understands Corporate Sales Programs.
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail.
Problem Solving - Identifies and resolves problems promptly.
Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions.
Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information.
Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans.
Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments.
Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed.
Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public.
Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word.
Bilingual - Spanish preferred.
Applicants must live in or near the assigned territory.
Must be able to safely operate a moving vehicle.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This position works out of a company vehicle and makes several stops throughout the day.
Travel
Occasional travel is expected, including overnight stays.
Education and/or Experience Desired
The requirements listed below represent the knowledge, skills, and abilities required:
Bachelor's degree in business management or sales (preferred but not required).
Minimum of three years of previous management experience in sales or service.
Valid driver's license with a safe driving history.
Physical Demands
The physical demands described here are representative of those required to perform the essential job functions:
Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Regular standing, walking, stooping, bending, and reaching above the head.
Frequent sitting.
Occasional lifting, pushing, or pulling up to 70 pounds.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to ascend and descend stairs.
Continuous reach to sort miscellaneous items.
Physically and mentally able to work in environments with strict deadlines and multiple projects.
Our Benefits Include:
🔹 Health & Wellness
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
💰 Financial Security
Competitive pay & performance-based incentives
Branded company vehicle provided
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
⏳Work-Life Balance
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
🚀Career Growth & Development
Training programs
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!
📢 Explore Opportunities & Apply Today!
Disclaimer
This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs.
Equal Opportunity Statement
The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
$80k-90k yearly 1d ago
Training & Performance Manager - Warehouse
Insight Global
Salon manager job in Chicago, IL
REQUIRED SKILLS AND EXPERIENCE
-Experience working alongside leadership standing up a new warehouse
-Deliver in-person training sessions to onboard new employees, ensuring proficiency in company systems and operational processes.
- Proven experience in training, performance management, or learning and development within logistics, warehousing, or supply chain
-Regularly assess training effectiveness and recommend improvements to enhance learning outcomes and operational performance
-Train employees on Power BI usage to support KPI tracking and daily workflow optimization.
-Certify staff on system modules and provide ongoing training as enhancements and new features are introduced.
JOB DESCRIPTION
Insight Global is seeking a highly motivated and detail-oriented Training and Performance Manager to lead the development and execution of training programs at our clients new 1 million square foot warehouse. This role is critical to ensuring the clients workforce is fully equipped to meet operational demands and deliver exceptional service in a dynamic third-party logistics (3PL) environment. He/She will be a key member of the leadership team, so they will be responsible for building and maintaining a high-performance culture through strategic training initiatives, performance analysis, and cross-functional collaboration. This candidate will work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally.
ONSITE
MCCOOK, IL
FULL-TIME DIRECT HIRE
100K
We are seeking a local senior Mechanical Engineering Manager to provide mentoring and technical oversight to our rapidly growing Chicago BES mechanical team. The ideal candidate will have experience with large private industrial market sector experience, with a premium on Data Center experience.
The successful candidate will be responsible for the operations of the production section, including staff development, profitability, morale, quality control, and marketing support. They will also function as a Project Manager, taking responsibility for production on projects in addition to management responsibilities.
Key Responsibilities:
Take responsibility for operations of production section including staff development, profitability, morale, quality control and marketing support
Function as Project Manager and take responsibility for production on projects in addition to management responsibilities
Take administrative responsibility for section staff and technical service functions, and lead and coordinate services with other sections
Be involved in marketing planning, proposals and interviews
Be directly involved with industrial and public clients in marketing, project production and related issues
See that all work is planned, organized, controlled and evaluated through proactive project management system
Implement, monitor and support company policy
Select, train, develop and manage technical personnel
Manage and develop multidiscipline teams
Work cooperatively with National Directors and marketing staff in local and national marketing and production efforts
Perform other duties as needed
Required Qualifications:
Bachelor's degree or equivalent experience
A minimum of 10 years experience
Professional registration, license or certification may be required based on role
Strong communication and listening skills
Ability to handle multiple assignments
Good leadership and organizational skills
An attitude and commitment to being an active participant of our employee-owned culture is a must
HDR is committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
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$74k-117k yearly est. 2d ago
Senior Manager-Debit Acquiring PMO
American Express 4.8
Salon manager job in Chicago, IL
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Our organization:**
The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.
**About the Role:**
Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners.
The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You'll be a connector - joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you.
**Key Responsibilities:**
+ Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work
+ You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program
+ You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address
+ You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches
+ You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus
+ You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap
**Minimum Qualifications:**
+ 3 years experience within Acquiring, ideally with exposure to OptBlue
+ Proven experience in a senior PMO/Program support role within complex, matrixed environments
+ Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail
+ Detail orientated while maintaining a view of the bigger picture
+ A proactive mindset with a 'can do' attitude - willing to get stuck in wherever needed
+ Strong comfort working in ambiguity and helping create structure out of chaos
+ Able to create impactful and meaningful communications for all levels of the business, creating decks that 'tell the story' to drive buy in and understanding
+ Critical thinker; able to find connections, spot interdependencies and bring clarity
+ A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control
+ A self-starter who will hit the ground running
+ Must have positive, can-do attitude, able to remain calm under pressure
+ Excellent Microsoft Excel & Powerpoint skills
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Product
**Primary Location:** US-New York-New York
**Other Locations:** US-South Carolina-Charleston, US-California-Palo Alto, US-Florida-Sunrise, US-California-San Francisco, US-Georgia-Atlanta, US-Utah-Sandy, US-Illinois-Chicago
**Schedule** Full-time
**Req ID:** 25021456
$123k-215.3k yearly 7d ago
Senior Manager, Customs & Tariffs
Aprio 4.3
Salon manager job in Chicago, IL
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Specialty Tax team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Manager, Customs & Tariffs to join their dynamic team.
Position Responsibilities:
Advising clients on international trade matters, including tariff classifications, country of origin, valuation, anti-dumping/countervailing (AD/CVD) duties, duty drawback, Section 301/232 tariffs, free trade agreements, forced labor, Partner Government Agency (PGA) matters, and export control laws and regulations (EAR, OFAC, and FTR).
Drafting and reviewing advisory memorandums related to the consulting areas mentioned above.
Preparing and filing administrative documents with government agencies, such as U.S. Customs and Border Protection, including Protests, Prior Disclosures, Voluntary Self-Disclosures, Ruling Requests, Petitions for Relief, etc.
Drafting and reviewing service agreements to ensure the scope of service is accurate and minimizes risks to the Company.
Assisting clients in managing U.S. trade compliance requirements and identifying efficiencies within their global supply chains.
Monitoring and advising stakeholders on supply chain trends, developments in trade laws, and related trade issues.
Collaborating with internal teams, including Growth and Marketing departments, to identify service opportunities, develop marketing strategies, and create relevant materials and resources.
Qualifications:
7+ years of consulting experience.
Licensed U.S. Customs Broker is required
Extensive knowledge of CBP regulations and export control rules.
Strong understanding of sourcing, procurement, logistics, basic accounting principles, and trade compliance.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills, with the ability to influence and interact effectively at all organizational levels.
Ability to manage multiple projects simultaneously and meet deadlines.
$125,000 - $220,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
Perks/Benefits we offer for full-time team members:
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave - coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options
What's in it for you:
Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
$125k-220k yearly 7d ago
eCommerce Merchandising Manager
Banner Solutions
Salon manager job in Chicago, IL
At Banner Solutions, every team member is empowered like an owner.
We're not just a distributor - we're redefining what it means to serve the door hardware industry. Our mission is to make our customers' jobs easier through unmatched product availability, intuitive search and ordering tools, and industry-leading customer support. From commercial and electronic access control to residential hardware and locksmith supplies, we offer a comprehensive range of solutions from over 260 manufacturers - all supported by a powerful, user-friendly e-commerce platform.
Summary
We are seeking a highly skilled eCommerce Merchandising Manager to lead the optimization and growth of our eCommerce product experience. This position will focus on enhancing customer experience (CX) by personalizing product discovery, simplifying the purchasing process, and improving product content. The eCommerce Merchandising Manager will be a key driver of growth in the eCommerce channel through increased customer satisfaction and adoption.
Objectives:
Personalize CX: Tailor the customer experience to meet customers' unique needs based on how and what they want to buy.
Simplify Discovery & Purchasing: Streamline the product discovery and purchasing processes to enhance user experience and increase sales.
Enhance Product Content: Improve the quality and richness of product content to facilitate confident buying decisions.
Increase AOV: Utilize cross-sell and upsell techniques to boost average order value through incremental item sales.
Pricing Optimization: Ensure a seamless experience for contract, project, volume, and promotional pricing.
Audit & Fix Product Data: Continuously monitor and collaborate with the product team to systematically address product data and content issues.
Key Responsibilities:
Optimize and Maintain Website Presentation of Brands and Categories:
Manage and optimize product taxonomy, category landing pages, and brand landing pages.
Ensure that product categories are easy to navigate and provide clear value to customers.
Own the Product Detail Page (PDP):
Lead the effective presentation of product details, including attribute presentation, rich content, media, and product labels.
Ensure consistency in product information and visual content across all pages.
Manage On-Site Search for Maximum Findability:
Oversee keyword tagging and alternative term management to ensure customers find the products they want.
Ensure clear search results (exact match vs partial) and optimize promotional visibility.
Set Up, Maintain, and Measure Promotional Sales:
Collaborate with the sales team to identify key promotional opportunities.
Implement promotions and campaigns to raise awareness and drive conversions.
Analyze and measure the effectiveness of promotions in driving sales and profitability.
Own Product Conversion to Orders:
Identify opportunities to optimize the customer journey, focusing on the gap between product views and actual orders.
Implement strategies that convert product views into orders, enhancing product visibility and content.
Skills & Qualifications:
Proven experience in door hardware e-commerce merchandising or related field.
Strong analytical skills, with the ability to gather and interpret data, and generate actionable insights.
Expertise in optimizing product detail pages (PDP), on-site search, and content management.
Experience with website presentation, product categorization, and cross-sell/upsell strategies.
Familiarization with AI capabilities and tools to help improve the quality and speed of implementation.
Excellent communication and collaboration skills, especially with cross-functional teams like sales, product, and development.
Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
Experience in bringing relevant best-in-class B2C experiences to a B2B environment.
Familiarity with merchandising tools, product information management systems (e.g., Akeneo PIM), product search platforms (e.g., Algolia), content management systems (CMS), and e-commerce platforms.
Experience in digital merchandising for large-scale product catalogs.
$74k-108k yearly est. 1d ago
Operations Manager
Beacon Roofing Supply, Inc. 4.4
Salon manager job in Chicago, IL
We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leadin Operations Manager, Operations, Customer Experience, Safety Manager, Manager, Manufacturing
$71k-106k yearly est. 7d ago
Senior Cost Manager
Heatherdaniel International
Salon manager job in Chicago, IL
Senior Cost Manager - Chicago IL
As a Construction Cost and Project Manager company, my client provides full cost, procurement, and/or project management services which provide essential ingredients for the development and implementation of a successful project. They are aware of the need for practical advice and aim to be flexible while remaining focused on client needs. They work closely with the client and the rest of the project team to achieve value for money in terms of time, cost, quality, flexibility, and risk.
As a progressive, dynamic practice, They aim to be innovative, constantly seeking to maximise and expand the service they offer their clients.
Our client has consistently invested in the development of the practice through experienced personnel and modern technology - a blend and commitment targeted to best serve clients business needs.
Due to continued success within the discipline, my client is looking to further increase their capacity and capability with the appointment of a Senior Cost Manager, to be based in Chicago IL. You must have a strong construction cost background, as you will be working on large and exciting projects, working for one of the most recognised firms in the US.
Responsibilities
Evaluate costs and advise on alternative proposals
Provide advice on contract arrangements and conditions under which building will be constructed
Advise architects and engineers on the cost implications of different construction methods, alternative choices of materials, and size and quality of the project to ensure that each element is reconciled with the cost plan allowance and the overall project remains within budget
Prepare tendering documents including Bills of Quantities and estimating
Manage the costs of projects during the construction stage and negotiate final accounts
Change Orders
Qualifications
Relevant degree
Experience working on major projects and have a demonstrable track record of a high standard of technical delivery.
Experienced in managing both internal and external project teams.
Well developed communication and interpersonal skills
The ability to build strong working relationships at all level
A strategic thinker, able to convey your ideas both verbally and in report form to Clients, external stakeholders, and the design team
The ability to adapt strategies in line with changing priorities
Chartership background is beneficial
Job Benefits
A competitive salary and benefits package including Pension, with salary negotiable for the right candidate depending on experience and qualifications.
$130,000 -$175,000
Contacts
For more information on this role and others, please call *************** and speak to Daniel Crowley at Heatherdaniel international.
HeatherDaniel International is a construction recruitment agency. Our deep-rooted knowledge of the industry means we have insight into which companies will enable you to achieve your career ambitions. We recruit for a number of developers, contractors & consultancies. If you are looking for a Quantity Surveyor JOB based in Washington DC. Or another position as a Quantity Surveyor, Project Quantity Surveyor, Cost Engineer, Commercial Manager or Associate Director please contact our experienced consultants to discuss your career aspirations on ***************. You can visit our website at heather-daniel.com
$130k-175k yearly 3d ago
Store Manager
Pink Moon Bay Boutique
Salon manager job in Lake Geneva, WI
Pink Moon Bay Boutique is looking for a passionate and customer-focused Store Manager for our newest concept store opening in SUMMER 2026! As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Store Managers are responsible for hiring and developing people. Store Managers are responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their store delivers quality guest experience in line with company values and directives (people experience, store operations, and product).
Responsibilities:
Oversee retail store by managing staff, coordinating business activities, controlling inventory, handling operational processes and admin tasks in compliance with company guidelines and procedures.
Conduct continuous sales assessments, while proactively developing the business, including engaging clients, accordingly to guidelines.
Ensure customer satisfaction and manage the store, training staff to capture and input client data proficiently.
Excellent knowledge of internal procedures and takes accountability for abiding and training on them.
Responsible for the store inventory and having good knowledge of all product categories in store. May be asked for input/participation in seasonal buying.
Day to day tasks operating the store while focusing on the sourcing, hiring, training and development of their team.
Qualifications:
Bachelor's degree preferred but not required
Minimum of 5 years management experience in retail preferred
Entrepreneurial mindset - Problem solver and go-getter
Self motivated with a positive attitude
Customer focused with strong interpersonal and communication skills
Team player
Ability to work varied hours and days including nights, weekends and holidays as needed
Location: Lake Geneva
$31k-58k yearly est. 3d ago
Assistant Store Manager - Chicago, Rush Street
Rails 3.8
Salon manager job in Chicago, IL
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
The role of the Assistant Store Manager is to support the Store Manager by leading the store team to meet and exceed all sales and operational goals and ensure KPI's are achieved. In addition, this fashion inclined individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients and partners within their city. This managerial role will act as a key functional support leader in the daily business operations of the store, including training and supervising employees, managing inventory levels and driving for results.
The Assistant Store Manager reports to the Store Manager
Responsibilities:
Strategic:
Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
Support the execution of business plans to accelerate the business forward and remedy opportunities
Culture:
Be an ambassador to the brand and promote the culture of Rails internally and externally
Ensure store atmosphere upholds the image of the brand
Client Centric:
Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention
Team Leadership:
Support a positive work environment with teams and throughout store network including cross functional partners
Attract, retain talent from outside of the store
Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
Support performance management initiatives with store teams
Attend and lead store meetings as required by the business (Store Level and Corporate)
Ensure that work schedules are aligned with store goals
Ability to manage and resolve conflict in the workplace
Visuals:
Ensure the image of the store is in line with corporate standards and store team is upholding these standards
Support VM of the store is completed in accordance with VM guidelines
Operations:
Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
Ensure the completion of merchandise receipts and transfer requests
Protect all company assets including cash handling, inventory, expenses etc.
Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
Ensure that all the processes are being completed in compliance with legal, safety, and internal procedures
Partner with cross functional partners as necessary including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward
Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
At least 2+ years of experience in a retail managerial position
Fashion enthusiasts and retail experience within women's and men's apparel preferred
Ability to effectively create, manage and adhere to deadlines
Familiar with key retail performance indicators
Adaptable, a sense of openness, active listener, and compassionate
Advanced organizational skills, writing and communication skills
Expertise in Microsoft Office 365 Suite
Comfortable and savvy with computer technology, including PC and iOS devices
Travel approximately 10% of the time
Ability to climb ladders
Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
$37k-46k yearly est. 4d ago
Store Manager
Mango 3.4
Salon manager job in Schaumburg, IL
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
We're excited to announce the opening of our new store at Woodfield Mall in Schaumburg, Illinois, this January, and we're looking for a dynamic Store Manager to lead the launch.
If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you.
Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
$25k-40k yearly est. 1d ago
Full Time Associate Manager / Keyholder
TUMI 4.5
Salon manager job in Schaumburg, IL
About the job
: Full Time Associate Manager
Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we're committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally in over 75 countries through more than 1,900 points of sale. For more about TUMI, visit *************
Brand Detail:
INTEGRITY
Our standards are exceptional, and we stand by everything we do.
PASSION
We treat our products, people and clientele with the total dedication they deserve.
INNOVATION
When it comes to forward thinking, we are foremost.
GLOBALISM
We are all Global Citizens and look to contribute to a global community.
ENTREPRENEURIAL SPIRIT
Each of us is empowered to create personal and collective progress.
Position Summary:
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.
Key Responsibilities:
Performance to Goals:
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Leadership and Initiative:
Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
Take pride in work and strive for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.
People Development:
Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture.
Communication and Relationship Building:
Exercise strong written and verbal skills.
Adapt communication skills upwards, laterally and to their team.
Demonstrate ethical conduct when completing job duties.
Promote the organization's business goals and adapt flexibly to change.
Collaborate effectively with team.
Compliance:
Manage personal timecards to ensure payroll accuracy.
Maintain Tumi University Training.
Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
Ensure a consistent superior client experience.
Qualifications:
Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Value a collaborative environment.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI's.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.
Associate Benefits:
Career pathing
Work-life balance
Training
Paid time off
Medical, dental, vision, life insurance
Pet Insurance
Tuition Reimbursement
Tumi…. Perfecting the Journey
This job description is not an exhaustive list of all functions that may be required, and this description may be subject to change. Nothing in this description restricts TUMI's right to assign or reassign duties and responsibilities to this position at any time. Employees or applicants who believe they need a reasonable or religious accommodation should request one from management or Human Resources. The Company complies with all applicable accommodation requirements.
$29k-36k yearly est. 5d ago
Studio Manager
Midtown Athletic Clubs 4.2
Salon manager job in Palatine, IL
The Studio Manager reports to the Program Manager and is responsible for overseeing our signature programs and all aspects of the Studio experience within the club.
Learn more about our unique club here: ******************************************
With the shift in our space towards the studio model and the increased emphasis on brands offering more curated, boutique like experiences, the Studio Manager will be the ambassador within their designated Studio as Midtown strives to stay ahead of the competition.
This Leader will be nimble and adaptable to the changing landscape of the industry and will thrive in a people environment, bringing an energetic and inspiring leadership style to the fitness programs and delivery by:
The Position
Overseeing the studio experience, including all equipment and audio visual systems
Actively engaging in recruitment, including outbound sourcing of talent
Onboarding and leading our rock star team of instructors
Auditing instructors alongside regular evaluations of classes, ensuring instructors are executing on elements & maintaining integrity of programs
Managing performance and development of instructors to reach their potential
Effectively communicating information between instructors and management team and vice versa
Developing ways to increase member attendance levels
Assisting the Program Manager in the formation of group programming schedules
Collecting & collating studio participation numbers
Attending regular classes within the competitive set/boutique studio space to stay current with trends and at the leading edge of industry innovations
Working within company guidelines to ensure the studio is on brand and aligned with Midtown's vision of an in-club boutique strategy
Working alongside club leadership to oversee the new member onboarding process
Overseeing studio events
Accountable For:
Group Programming participation
Studio & Programming Experience
Requirements:
At least two years of group fitness experience
At least two years of management or leadership experience
Maintain at least one nationally recognized certification in Group Fitness
Compensation:
Hourly administrative rate: $25 - $28
Studio Rate: $55 - $65
$21k-28k yearly est. 4d ago
Store Manager
Paper Source 4.3
Salon manager job in Oak Park, IL
Classification
Full-Time
A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer's perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.
What You Do
• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer's perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.
Knowledge & Experience
• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required; two plus years retail experience preferred.
Expected Behaviors
• Prioritize customer experience above all else.
• Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
• Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity. • Drive results.
• Provide feedback, coaching and development.
• Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others.
• Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration.
• Address issues proactively.
• Make good decisions and engage in solution-based problem solving.
• Is comfortable with ambiguity.
• Show adaptability and work with a sense of urgency all the time.
• Maintain positivity.
• Remain discreet and unbiased.
• When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.
Notes
An employee in this position can expect a salaried rate starting at $45,000.
Benefits:
Part-time less than 20 hours per week: Sick & Leave Pay, Employee Discount
Part-time 20 - 29.99 per week: Sick & Leave Pay, Employee Discount, Vactaion Personal Days and Company Holidays, 401(k)
Full Time 30+ hours per week: Sick & Leave Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement
$45k yearly 2d ago
Store Manager - Rural King
Rural King Supply 4.0
Salon manager job in Gary, IN
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates.
Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings
Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store
Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience
Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers
Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives
Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience
Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store
Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback
Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals
Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback
Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance
Uphold the commitments to the company's processes and policies, values, and mission
Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you
Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development
Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met
Ensure attractive, safe, and accurately priced merchandise displays
Responsible for the maintenance and upkeep of the building and grounds
Responsible for effectiveness of technology to ensure a seamless customer experience across all channels
Demonstrate effective and consistent communications and interpersonal skills
Demonstrate effective problem-solving and analytical skills
Maximize inventory, cash control, and loss prevention techniques
May be required to cross train and perform other duties
SUPERVISORY RESPONSIBILITIES
Supervise and direct the assistant managers, department managers, and store associates
Has authority into the job status of associates: hiring, firing, promotions, and assignments
Essential Qualities for Success
2+ years retail management experience
Be an outgoing self-starter who enjoys working with people
Computer knowledge in Excel and Word
Proficient user of computer software systems
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Ability to work independently without supervision
Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements
Ability to access and use the in-store computer, scanning system, and wireless handheld unit
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training
Use general office equipment such as computer, telephone, copy machine, fax machine, calculator
Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment
PHYSICAL REQUIREMENTS
Good visual acuity
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Ability to stand and/or walk for long periods of time
Ability to use a ladder and/or pallet jack
Close vision for computer work
Repetitive wrist movements on keyboard
Ability to walk up and down stairs multiple times per day
Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
How much does a salon manager earn in Mount Prospect, IL?
The average salon manager in Mount Prospect, IL earns between $31,000 and $68,000 annually. This compares to the national average salon manager range of $31,000 to $61,000.
Average salon manager salary in Mount Prospect, IL
$46,000
What are the biggest employers of Salon Managers in Mount Prospect, IL?
The biggest employers of Salon Managers in Mount Prospect, IL are: