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Salon receptionist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical salon receptionist skills. We ranked the top skills for salon receptionists based on the percentage of resumes they appeared on. For example, 15.1% of salon receptionist resumes contained pet as a skill. Continue reading to find out what skills a salon receptionist needs to be successful in the workplace.

15 salon receptionist skills for your resume and career

1. PET

Here's how salon receptionists use pet:
  • Received several commendations by PetSmart and pet parents, including the Employee of the Month award.
  • Acted as first point-of-contact for customers, pet visitors and pharmaceutical/medical supply vendors.

2. Salon Services

A salon is an institution that offers a range of cosmetic treatments and services for both men and women. List of services may include professional hair styling and cutting, manicures, pedicures, makeup, and makeovers. Salons may also offer skincare services performed by an aesthetician, including exfoliating scrubs, facials, and anti-ageing techniques.

Here's how salon receptionists use salon services:
  • Scheduled guest salon services while implementing proper procedures.
  • Greeted customers arriving at the salon and provided them with the information regarding salon services and answer any service related questions.

3. Cleanliness

Here's how salon receptionists use cleanliness:
  • Maintain cleanliness of salon and products on shelves, which includes stocking shelves, weekly inventory, dusting and rearranging products.
  • Answered inquiries, greeted clients during arrival, scheduled appointments, and maintained the cleanliness of the salon.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how salon receptionists use pos:
  • Handle POS transactions and promote salons products and services.
  • Manage POS Open/Close Procedures Data Entry Schedule & Confirm Rentals Customer Service Detailed Messages Process Payments/Credits Registration Reconcile Sales Schedule Staff

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how salon receptionists use product knowledge:
  • Informed clients on product knowledge, Assisted hairstylist with their daily needs, also assisted managers close up the store.
  • Gained extensive product knowledge, sales, and customer service skills

6. Retail Products

Retail products are products purchased in somewhat larger quantities to be resolved in smaller quantities. It is products packaged for consumption, distributed, and sold at retail price.

Here's how salon receptionists use retail products:
  • Replenished retail products and assisted in inventory processes.
  • Maintain inventory processes and replenishing retail products.

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7. Customer Satisfaction

Here's how salon receptionists use customer satisfaction:
  • Market product information and services promoting customer satisfaction and retention.
  • Scheduled appointments for the clients -Distributed refreshments -Gave excellent customer satisfaction -Processed sales and operated a cash register -Front desk work

8. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how salon receptionists use retail sales:
  • Greeted customers in person or by phone, scheduled appointments, performed retail sales transactions all while providing quality customer service.
  • Assist technicians to consistently increasing guest retention and service sales and maintain minimum retail sales goals.

9. Booking

Here's how salon receptionists use booking:
  • Executed and performed booking appointments for all senior Cosmetology and Barber students.
  • Use Spa Soft, answer phone calls and provide guest with information on services and follow up with booking appointments.

10. Appointment Scheduling

Here's how salon receptionists use appointment scheduling:
  • Answered telephones and provided appointment scheduling via email, telephone and automated system.
  • Handled appointment scheduling for 40 operators.

11. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how salon receptionists use customer service:
  • Provided world-class customer service by anticipating stylist and client needs from establishing close personal relationships.
  • Maintained professional customer service and time management as receptionist for salon.

12. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how salon receptionists use phone calls:
  • Answered telephones/ Generate telephone calls Confirmed Appointments Coordinated daily and weekly deposits Greeted Clients Coordinated Stylists schedules.
  • Managed daily operations of scheduling appointments and receiving customer phone calls.

13. Greeting Clients

Here's how salon receptionists use greeting clients:
  • Handle scheduling appointments, operating tanning beds, greeting clients, sanitizing tanning beds, manage, balance and deposit all sales
  • Managed day-to-day operations of Tranquil Hair Salon including: Greeting clients and visitors, coordinating office maintenance and ordering office supplies.

14. Hair Care Products

Here's how salon receptionists use hair care products:
  • Provided thorough knowledge of hair styles, hair care products and related procedures.
  • Specialize in skincare treatment and AA hair care products and quality assurance.

15. Client Payments

Here's how salon receptionists use client payments:
  • Managed client payments and transactions and balanced sales numbers daily.
  • Handled money and operated the cash register for client payments.
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List of salon receptionist skills to add to your resume

Salon receptionist skills

The most important skills for a salon receptionist resume and required skills for a salon receptionist to have include:

  • PET
  • Salon Services
  • Cleanliness
  • POS
  • Product Knowledge
  • Retail Products
  • Customer Satisfaction
  • Retail Sales
  • Booking
  • Appointment Scheduling
  • Customer Service
  • Phone Calls
  • Greeting Clients
  • Hair Care Products
  • Client Payments
  • Computer System
  • Salon Environment
  • Spa Services
  • Multi-Line Phone System
  • Telephone Calls
  • Confirmation Calls
  • Administrative Tasks
  • Client Appointments
  • Appointment Book
  • Front Desk
  • Product Sales
  • Courtesy Calls
  • Reminder Calls
  • Product Inventory
  • Customer Inquiries
  • Bank Deposits
  • Customer Complaints
  • PowerPoint
  • Appointment Reminders
  • Credit Card Transactions
  • Check Clients
  • Client Service
  • Inventory Control
  • Cash Drawers
  • Sales Transactions
  • Customer Appointments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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