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Salon/spa manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical salon/spa manager skills. We ranked the top skills for salon/spa managers based on the percentage of resumes they appeared on. For example, 18.5% of salon/spa manager resumes contained appointment scheduling as a skill. Continue reading to find out what skills a salon/spa manager needs to be successful in the workplace.

15 salon/spa manager skills for your resume and career

1. Appointment Scheduling

Here's how salon/spa managers use appointment scheduling:

Manage staff salon/spa Retail advisor Inventory Control Payroll Appointment scheduling Customer service/Guest relations Billing
Managed salon appointment scheduling, hiring of wrap technicians, training of technicians, and operational duties in running of business.

2. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how salon/spa managers use spa services:

Schedule guests' appointments for spa services via telephone, internet and in person.
Designed a 5 chair salon with extra room for spa services.

3. Front Desk

Here's how salon/spa managers use front desk:

Inventory control and retail display* Receptionist/filing and general secretarial duties* Front desk/appointment coordinator
Call Center Representative/Front Desk Receptionist.

4. Spas

Here's how salon/spa managers use spas:

Coordinated the interaction of licensed professional manicurists and pedicurists and members of the spa team to provide a seamless customer experience.
Assisted in overseeing the Spa running properly, collecting inventory, assisting with marketing specials, Major Events, etc.

5. Salon

Here's how salon/spa managers use salon:

Assure timely availability of qualified associates through active participation in the salon recruiting, interviewing, hiring and training process.7.
Managed Salon and Spa operations/administration including scheduling, reports, inventory and customer service.

6. Customer Issues

Here's how salon/spa managers use customer issues:

Provided friendly and informative customer service and managed customer issues.
Communicated effectively with management concerning important customer issues.

7. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how salon/spa managers use performance reviews:

Initiate performance reviews for employees under my area of responsibility and review and approve direct reports reviews.
Completed three performance reviews each quarter, offering praise and recommendations for improvement.

8. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how salon/spa managers use retail sales:

Created and implemented promotional contests for staff to increase retail sales business and obtain monthly sales goals.
Retail sales requiring extensive product knowledge.

9. Skin Care

Skіn care іѕ a rоutіnе daily procedure оf сlеаnѕіng, mаѕѕаgіng, аnd/оr mоіѕturіzіng of the ѕkіn to еnhаnсе іtѕ appearance аnd аllеvіаtе skin соndіtіоnѕ. It is аlѕо thе trеаtmеnt of wound hеаlіng, rаdіаtіоn therapy аnd some mеdісаtіоnѕ еѕресіаllу thе face оr hands. Skіn care іnсludеѕ nutrition, avoiding excessive ѕun exposure, and uѕіng еmоllіеntѕ рrореrlу.

Here's how salon/spa managers use skin care:

Conducted educational seminars to enhance the client's knowledge in skin care and products.
Interested in natural skin care lines and holistic, and organic skin care.

10. Inventory Control

Here's how salon/spa managers use inventory control:

Maintained Inventory controls and ordering procedures.
Created inventory control in the SpaSoft system.

11. Retail Products

Retail products are products purchased in somewhat larger quantities to be resolved in smaller quantities. It is products packaged for consumption, distributed, and sold at retail price.

Here's how salon/spa managers use retail products:

Implemented marketing designs to efficiently display retail products and promotions Planned budgets and authorized payments and merchandise returns.
Scheduled and coordinated appointments and managed retail products.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how salon/spa managers use product knowledge:

Provide product knowledge to staff and students.
Coordinated and scheduled product knowledge training for employees to keep them current with new techniques and products in the Aveda line.

13. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how salon/spa managers use disciplinary actions:

Resolve necessary corrective and disciplinary actions when needed.
Administered performance and disciplinary actions.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how salon/spa managers use pos:

Provided level 1 support to network, virtual machine, and POS issues.
Ordered and shipped over four million dollars worth of hardware and POS equipment.

15. Quality Guest

Here's how salon/spa managers use quality guest:

Coached and led a staff of 50+ people to ensure the highest quality guest experience was met.

What skills help Salon/Spa Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of salon/spa manager skills to add to your resume

The most important skills for a salon/spa manager resume and required skills for a salon/spa manager to have include:

Appointment Scheduling
Spa Services
Front Desk
Spas
Salon
Customer Issues
Performance Reviews
Retail Sales
Skin Care

Inventory Control
Retail Products
Product Knowledge
Disciplinary Actions
POS
Quality Guest
Computer System
Sales Reports
Staff Scheduling

Client Retention
Product Sales
HR
Event Planning
Spa Operations
Bank Deposits
Spa Products
Inventory Management
Spa Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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