Technical Specialist jobs at Sam Ash Music Stores - 54 jobs

Job Requisition ID # 25WD93748 The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Construction Cloud products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles. This position will have work hours of 11:00am - 8:00pm EST. This is a hybrid first position with some work from home opportunities. You must be located in either Denver, CO., or Atlanta, GA. Responsibilities Case Investigation & Troubleshooting: Investigate Tier II customer escalations by reproducing issues and validating expected behavior Analyze logs, workflows, and system interactions to isolate root causes Surface defect trends and product gaps with clear reproduction steps Maintain accurate and complete case documentation Customer Communication: Provide clear, empathetic, and structured communication throughout the case lifecycle Translate technical findings into user-friendly explanations Own customer engagement and expectation management Cross-Functional Collaboration: Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment Participate in case review sessions and feedback loops Support Senior Technical Support Specialists during complex investigations Knowledge & Enablement: Contribute to troubleshooting guides, KB articles, and internal documentation Identify knowledge gaps and share insights from recurring case themes Participate in technical enablement sessions and onboarding support Continuous Improvement: Identify workflow or developer-support improvements based on debugging patterns Participate in tooling evaluations and process improvement initiatives Minimum Qualifications 1-3 years in technical support or SaaS troubleshooting Strong analytical and debugging skills across cloud or mobile platforms Experience with CRM/issue tracking tools such as Salesforce or Jira Excellent written and verbal communication skills Preferred Qualifications Familiarity with Autodesk Construction Cloud products Experience supporting Web, iOS, or Android applications Experience mentoring peers or contributing to enablement content #LI-SV1 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting ****************************** Salary transparency Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $53,300 and $91,850. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: ************************************** Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: ******************************************************** Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Customer Happiness Technical Specialist to support our mission. This is a remote, full-time, salaried position available to people located in the United States. You will work exclusively on the Memberful product, but you will be an employee of Patreon. Please include a cover letter in your application form in order to be considered for the position. In your cover letter, please tell us about how you've done this work before and how you would leverage that experience to do it again at Memberful. We strongly favor great writers who put real effort into their cover letter and application. We don't want a stock cover letter. We're looking for someone who can clearly communicate why they're the right person for this job. About the Team It's fun and rewarding to work with people who are enthusiastic and get stuff done. At Memberful, we're a self-managed team. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish. Who we are and what we're building. Memberful is a small team of self-starters focused on building a great product and helping our customers succeed. We pay attention to the details, we treat people right, and we love learning and experimenting. You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better. You don't just report the problem, you present a plan for fixing it. Do great work. Live your life. Everyone at Memberful has a passion for doing great work. But we also want to live our life. That means working during normal business hours, maintaining a calm work environment, minimizing distractions, and respecting everyone's time. Work Remotely. Everyone at Memberful is a remote worker. Our internal process is built around asynchronous communication and deep work. You have experience working remotely and enjoy it. Friendly and thoughtful teammates. We're big believers in treating others as we'd like to be treated. Life is too short not to work with people you like, respect, and trust. You're enthusiastic about life and work on a daily basis - you don't like working with complainers or blamers. You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers. About You We're looking for someone who can blend excellent support with strong technical instincts. Every customer's setup is different, so you'll need the judgment to understand their goals and help them navigate Memberful's opinionated flexibility. World-class support isn't a tagline for us, we actually operate that way. You should genuinely enjoy helping people, explaining things clearly, and making sure customers feel confident, not just “handled.” We use AI and automation where they help, but the heart of our support is human: steady, thoughtful, and willing to dig in. You'll troubleshoot issues, guide setup, and tackle questions involving WordPress, integrations, APIs, and webhooks. And when something goes deep, you'll investigate, reproduce, and work closely with engineering to get to the root of it. You'll thrive here if you're someone who: Communicates clearly, empathetically, and with a problem-solving mindset Is resourceful, autonomous, and naturally curious - you take initiative without needing heavy direction Enjoys helping others and explaining technical concepts in a human, approachable way Stays calm under pressure and can prioritize effectively Knows their way around WordPress (themes, plugins, caching layers, hosting quirks, etc.) Is comfortable working with APIs, webhooks, and third-party integrations Likes investigating issues, reproducing bugs, spotting patterns, and thinking like a support engineer Values asynchronous communication and deep work time Is U.S.-based and able to work Pacific hours or late-day EST About the Role You'll be central to delivering consistently great service to creators while handling technically complex support issues. Responsibilities include: Supporting customers via our help desk with questions ranging from onboarding to advanced configuration Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services Troubleshooting API, webhook, and integration issues Reproducing and diagnosing technical issues before routing them to engineering Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently Updating or creating help docs, troubleshooting guides, and other educational content Gathering, organizing, and communicating feature requests and customer insights to the team Helping potential customers assess whether Memberful is the right fit for their needs Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work Improving internal processes as the team grows and the product expands Required: Experience supporting a SaaS product in a technical capacity Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments) Ability to simplify technical concepts for non-technical users Excellent written communication skills Located in the United States Available to work Pacific hours or late-day EST Nice to have: Experience with Zapier, Discord bots, Mailchimp, Stripe, or similar platforms Ability to read or lightly modify code (HTML, CSS, JS, PHP, or Ruby) Familiarity with Rails-based applications or similar deployment environments Prior remote-work experience in asynchronous environments About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: Put Creators First | They're the reason we're here. When creators win, we win. Build with Craft | We sign our name to every deliverable, just like the creators we serve. Make it Happen | We don't quit. We learn and deliver. Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role's job family. The final offer will be based on candidate's experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon's leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed. Division Story A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our "Technology Code", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you! Job Description THE ROLE: Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime. MORE ABOUT WHAT YOU'LL DO: * Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users. * Endpoint readiness & documentation (20%) Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests ("shift left"). * Quality & reporting (10%) Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership. * Training, onboarding & projects (10%) Support onboarding and user training; assist with local office initiatives and broader IT projects. WORKING HOURS: This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week. Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks. BASIC REQUIREMENTS: Must have technical experience: * Windows 11 and mac OS * Microsoft 365 / Office 365 * Active Directory / Azure AD * Endpoint management: Intune/SCCM and JAMF * ITSM ticketing systems: Freshservice, ServiceNow, or similar * Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels * 3-5 years of experience in an IT support role Must-have behaviors: * Confident, professional support for executives and VIP users * Strong customer mindset with a drive to improve the experience * Ability to thrive in a fast-paced environment by prioritizing and multitasking * Clear ownership, seeing issues through to full resolution * Prompt, accurate communication with users and third-party partners * Strong organization, planning, and follow-through Preferred * ITIL V4 Certification | Microsoft Certification | Mac Certification * Experience working in broadcast/media Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months. Compensation Contract Hourly Pay Rate: $40.00 The pay rate displayed serves as a good faith estimate for this role. Compensation for the role will be based on a number of different factors such as a candidate's qualifications, skills, competencies, location, and experience. Learn more at ********************* A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.

With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed. Division StoryA+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!Job Description THE ROLE: Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime. MORE ABOUT WHAT YOU'LL DO: Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users. Endpoint readiness & documentation (20%) Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”). Quality & reporting (10%) Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership. Training, onboarding & projects (10%) Support onboarding and user training; assist with local office initiatives and broader IT projects. WORKING HOURS: This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week. Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks. BASIC REQUIREMENTS: Must have technical experience: Windows 11 and mac OS Microsoft 365 / Office 365 Active Directory / Azure AD Endpoint management: Intune/SCCM and JAMF ITSM ticketing systems: Freshservice, ServiceNow, or similar Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels 3-5 years of experience in an IT support role Must-have behaviors: Confident, professional support for executives and VIP users Strong customer mindset with a drive to improve the experience Ability to thrive in a fast-paced environment by prioritizing and multitasking Clear ownership, seeing issues through to full resolution Prompt, accurate communication with users and third-party partners Strong organization, planning, and follow-through Preferred ITIL V4 Certification | Microsoft Certification | Mac Certification Experience working in broadcast/media Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months. CompensationContract Hourly Pay Rate: $40.00 The pay rate displayed serves as a good faith estimate for this role. Compensation for the role will be based on a number of different factors such as a candidate's qualifications, skills, competencies, location, and experience. Learn more at ********************* A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.

For more than 75 years, Highlights for Children has been at the forefront of children education with our coined term, Fun with a Purpose! We believe Children are the World's Most Important People. We help children become their best selves by publishing content and creating experiences that engage, delight, and foster joyful learning. Position Summary: The Hybrid Infrastructure Support Technician is highly competent with administering desktop infrastructure both in a local and cloud environment. This individual is responsible for automating, administering, maintaining, monitoring, and documenting desktop architectures. This person is responsible for maintaining knowledge of evolving technologies and best practices, including security-related best practices, and incorporating them into local and cloud architecture and infrastructure as appropriate. Essential Duties and Responsibilities: Troubleshoot and resolve issues with Windows and mac OS operating systems, as well as standard desktop software (MS Office, Adobe CC, Chrome), printers, scanners, and other computer peripherals. This is to include “deskside” support and training when needed. Support and administration of Azure Virtual Desktop environment. Responsible for administration of patch automation and antivirus servers. Provide a high level of customer service to end-users and serve as the "Case Worker and/or Single Point of Contact" for all problems/incidents. Configuration, administration, and support of MDM platforms Assist with conference room setup, tear down, training, and regular maintenance. Support of PCI environment - knowledge of PCIDSS standards and hardening policies and techniques. Responsible to check EDR (End Point Detection and Reporting) logs and address any incidents reported. Provide support for network connectivity in a hybrid environment. Responsible for user account management in Active Directory/Azure AD, M365, and other SaaS applications. Work within ITSM system to assess, document, and resolve issues and project work. Assist in managing IT consumable inventory. Ensure that all security best practices are being followed. What you should show up ready to teach anyone on your first day: Ability to collaborate with other colleagues to foster a spirit of teamwork, sharing professional knowledge, expertise, and best practices. Ability to plan and implement hardware and software upgrades. Ability to assist with conference room setup, teardown, training, and maintenance. Within your first month, you'll: Primary administrator of JAMF environment Develop understanding of Meraki MDM Develop understanding of MS InTune Within your first year, you'll: In-Depth understanding of MS InTune. In-Depth understanding of MS TEAMS with the ability to setup and support new TEAMS. Provide level one support for network routers, switches, firewalls, and wireless infrastructure. Become proficient in command line for mac OS and Windows operating systems to help support MDM environments. Keeps pace with all relevant product features, functions, and service offerings. Supervisory Responsibilities: • None Education and Experience: 2+ Years desktop support or system/network administration Proficient in Windows Desktop OS Proficient in mac OS Desktop OS Knowledge of security best practices Knowledge of network topology, subnets, and basic IP routing Qualifications: Strong computer literacy Demonstrates clear verbal and written communication skills. Demonstrates efficiency and organization skills. Exceptional de-escalation and soft skills Proficiency with common office software, including Microsoft Office Suite Highly attentive to detail Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift-up to 15 pounds at times. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. What Highlights Can Offer You: Free Fridays and Meeting-Free Zone Parental Leave of Absence Growing Family Benefits Care & Compassion Benefit Highlight Helps 401K Match Program, 100% Vested Immediately Tuition Reimbursement Employee Assistance Program EAP Program Calm - Mental Health Fitness Volunteer Time Off If you don't meet every single requirement listed, we encourage you to apply anyway. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Highlights for Children is committed to build a diverse, inclusive, and authentic workplace that fuels our innovation. So, if you are drawn to this role and your past experiences do not align perfectly to the job description, submit your application with us!

About the Role We are seeking a highly organized and detail‑oriented Technical Procurement Operations Specialist to support and scale vendor procurement operations for a large, research‑driven organization. This role is ideal for someone who thrives in fast‑paced environments, excels at cross‑functional collaboration, and brings a strong operational mindset to complex, ambiguous workflows. You will partner closely with UX Research teams, procurement stakeholders, and program leadership to streamline processes, enhance visibility, and ensure operational excellence across global initiatives. Responsibilities Procurement & Operational Support Support and scale vendor procurement operations by developing reusable frameworks for global data tracking, reporting, and service utilization. Lead procurement‑related projects to drive process optimization, operational efficiency, and scalable solutions. Maintain oversight of procurement queues, monitor team workflows, and ensure timely execution across all operational touchpoints. Cross‑Functional Collaboration Provide guidance to internal teams and UX Researchers on procurement best practices, workflows, and troubleshooting. Partner with the Procurement Program Manager to ensure dashboards, trackers, and operational tools remain accurate, up‑to‑date, and actionable. Collaborate on cross‑team initiatives and contribute to multi‑team workstreams that enhance operational excellence. Data, Reporting & Documentation Prepare recurring leadership reports and presentations (weekly, monthly, quarterly), highlighting key metrics and insights to inform strategic decision‑making. Maintain and update vendor resources, including SOPs, documentation, team wikis, and toolkits, ensuring research teams have access to current and reliable information. Contribute to the development of innovative processes, frameworks, and dashboards to improve visibility, efficiency, and decision support. Communication & Stakeholder Support Communicate team processes clearly and triage incoming inquiries to support UX Research teams and cross‑functional partners. Ensure consistent, high‑quality communication with engineers, legal teams, external partners, and other stakeholders. Minimum Qualifications 2+ years of project management experience. Demonstrated ability to collaborate effectively with peers, cross‑functional stakeholders, and senior leadership. Proven ability to manage multiple priorities and deliver results in a fast‑paced, dynamic environment. Strong attention to detail with a track record of operating independently and producing highly organized work. Strong problem‑solving skills with the ability to troubleshoot complex issues and identify efficient solutions. Proficiency in G Suite and data analysis. Experience gathering stakeholder requirements and translating them into actionable solutions. Ability to communicate effectively with diverse audiences, including technical and non‑technical stakeholders. Preferred Qualifications Experience with data analysis and analytics tools. Background in procurement or vendor operations. Experience working in early‑stage or rapidly evolving environments with high ambiguity. Familiarity with UX Research, operational risk, compliance, or vendor procurement workflows. Experience using AI tools to streamline workflows, optimize processes, or enhance operational efficiency. Proficiency in SQL and data visualization tools (e.g., Tableau, Salesforce). Work Location US‑based remote role. Requires one in‑office visit during the third week of onboarding; fully remote thereafter. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Location: United States (Remote) Role type: Contract 4+ Month Position Expected hours: 40 per week Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Application Question(s): Do you or will you in the future require any sponsorship to work in the US? Language: English (Required)

About Us Kajabi is in the middle of a once-in-a-decade transformation. After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We're not a corporate SaaS company trying to play it safe - we're a team of builders rewriting the future of the expert economy. Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren't “customers”… they're everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others. If you want to be part of a company moving fast, raising the bar, and building something that actually matters - welcome in. About the Role This is not a call-center job. This is not “answering tickets.” This is the entrepreneurial accelerator of Kajabi's next era. We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes - the creators and entrepreneurs who use Kajabi to change their lives and the lives of others. As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You'll solve real problems, remove friction, and turn moments of confusion into moments of delight. You'll grow fast - because you'll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You'll be part of a small, in-office team designed to learn, ship, and elevate Kajabi's Hero experience every single week. If you're hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth. What You'll Do Be the Human Face of Kajabi Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed. Turn complexity into clarity… and anxiety into confidence. Solve Real Technical Problems Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more. Break down technical concepts in a way normal humans can understand. Escalate intelligently while maintaining full ownership of the Hero's experience. Elevate the Product Flag trends, bugs, and recurring friction points before they spread. Partner with Product and Engineering by supplying crisp insights from real Hero interactions. Help train and improve Cofounder by surfacing patterns and common roadblocks. Drive Hero Outcomes Help Heroes get unstuck so they can launch faster. Reduce friction that slows down their time-to-GMV (first dollar earned). Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful. You Might Be a Fit If… You have 1-3 years of support or customer-facing experience - or you're self-taught, hungry, and ready to prove yourself. You love figuring out how systems work. You have a passion for digital entrepreneurship. You're energized by solving problems that matter. You write clearly, think quickly, and care deeply about doing things right. You thrive in fast-paced environments built on trust, ownership, and excellence. You want to grow - fast - inside a team where your work is visible and meaningful. Technical Fluency We Love You don't need to be an engineer, but you should be comfortable with: DNS, domains, SSL HTML/CSS API basics Modern SaaS tools and integrations Email setup and deliverability General web troubleshooting If you've built anything online - a website, a project, a small business, or even a side hustle - you will excel here. Mindset (The Most Important Part) “If a Hero is stuck, I don't rest until they're moving again.” You'll hate this job if: You want remote work. You prefer slow, comfortable environments. You need heavy structure or step-by-step direction. You don't enjoy learning new tools or technologies. You'll love this job if: You take pride in working in-office Monday through Friday with a tight, high-craft team. You care deeply about helping real people succeed. You move quickly and communicate clearly. You love solving puzzles, making things work, and learning constantly. You want to be part of a company being rebuilt with founder speed and ambition. Kajabi Team Benefits Package Competitive full-time salary + bonus Full medical, dental, and vision (company-paid for you + family) 401(k) with 6% match Flexible PTO Fitness + wellness perks Mental health resources In-office lunches, collaboration days, and leadership growth opportunities How We Work Together For this role, we expect regular onsite presence at our Newport Beach, CA office 5 days per week. If you're not currently located in Newport Beach, CA , we're glad to provide relocation support for strong candidates who want to join us in person. Pay Range At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a bonus. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. US based applicants only. $71,000 - $81,000 + bonus How To Apply If this sounds like the right place for you - and you want to help build the most beloved CX team in the expert economy - apply below. We're looking for high-potential, high-character people who want to grow fast and help shape the future of Kajabi. Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners. Assist with on-site product application, training, and substrate reviews. Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports. Collect and analyze laboratory data for product- or project-specific testing. Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis. Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods. Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons. Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries. Ensure proper product performance through correct application and jobsite qualification techniques. Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio. Actively participate in industry organizations to stay informed on trends and standards Develop and prepare precise technical drawings and documentation Identify, address, and escalate product performance issues as appropriate Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.) Perform all other duties as assigned EDUCATION REQUIREMENT: Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable. EXPERIENCE REQUIREMENT: 2+ years' related experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

The E.W. Scripps Company is seeking a Senior Analyst of Revenue and Ad Technology to bridge the gap between product development, sales operations, external platform and supply partners to ensure ad delivery and optimize revenue performance across our streaming and digital advertising platforms. WHAT YOU'LL DO: Analyze ad delivery performance, identify yield optimization opportunities, and implement operational improvements. Design, document, and automate operational workflows for campaign setup, troubleshooting, and optimization, delivering efficiency gains across the team. Drive initiatives that reduce campaign and ad delivery issues, shortening time-to-resolution. Optimize inventory performance by increasing yield ad improving fill rates. Translate business needs into technical requirements in partnership with sales, product, and engineering teams, ensuring seamless cross-functional execution. Provide actionable insights on partner performance, inventory utilization, and revenue trends to leadership. Utilize deep operational knowledge of FreeWheel, GAM, and programmatic platforms to maximize efficiency. Strengthen cross-functional team collaboration and communication, ensuring smooth execution of complex, multi-stakeholder initiatives. Other duties as assigned. WHAT YOU'LL NEED: Bachelor's degree in related field preferred. Generally, 5+ years experience with in ad operations or revenue operations, preferably in streaming/CTV WHAT YOU'LL BRING: Advanced knowledge of ad serving platforms (FreeWheel strongly preferred) Experience with complex inventory structures and programmatic advertising Strong data analytical skills with the ability to diagnose technical delivery issues Understanding of the complete ad delivery pipeline from trafficking to reporting Ability to problem solve quickly in a fast-paced environment Process improvement capabilities (automation focus) Executive presentation skills for leadership reporting Ability to present technical communications Possess a process automation mindset and implementation Workflow optimization and efficiency improvement Performance metrics development and tracking Cross-functional collaboration effectiveness Proven revenue optimization results #LI-SM2 #LI-Onsite If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps. SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.” As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Full-time Description Description IT Support Specialist I Reports to EdTech Leader (or equivalent team lead) FSLA Full time, non-exempt To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students. Essential Functions Provide on-site desktop and mobile devices support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications. Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals. Document break/fix activities in the online ticketing system. Provide excellent customer service. Attend school board meetings, as required. Perform other duties as assigned. Requirements Education/Experience Associate's degree; bachelor's degree preferred 0-2 years experience Certifications A+ certification preferred Valid driver's license; must adhere to company driving policy Travel Most have valid drivers license and able to drive between school buildings Physical Requirements Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds Work Schedule 12 months, Monday-Friday Varies with client hours; normally one hour prior to start of school day until one hour after end of school day Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. As a Technical Consultant in Implementation, you will report to Experian Health, serve as a hands-on technical expert and subject matter authority for implementing complex healthcare software solutions. You will advise clients and company partners, leverage advanced technical knowledge of Healthcare Revenue Cycle and Experian Health solutions. You will apply modern AI capabilities to provide impactful results, configure and implement Experian Health software solutions for clients. You will focus on deploying Experian's software solutions for both front-end patient access and back-end revenue cycle management operations within healthcare organizations. You'll have opportunity to: + Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance + Lead technical discussions for product integrations and solutions spanning multiple technical applications + Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences + Present technical concepts to non-technical audiences, distilling details into clear, relevant business narratives + Use AI and generative AI tools (e.g., Copilot, ChatGPT) to provide the latest healthcare solutions and support client adoption of Experian's advanced capabilities + Document and analyze client requirements, contributing to end-to-end implementation success with a client-first approach + Manage multiple high-profile, complex technical implementation projects concurrently + Collaborate with project managers, product managers, software development managers, and implementation teams to ensure delivery of solutions to customers + Conduct technical presentations, demonstrations, and workshops for clients and internal cross-team partners + Create comprehensive documentation for technical implementation operations and processes + Track technical project progress, manage timelines, and ensure all partners are informed and engaged, keeping projects on track to meet client KPIs + Advance goals related to implementation operations and recommend improvements based on performance data + 3+ years' healthcare revenue cycle experience in a hospital environment + 3+ years' experience in health software implementation consulting + Technical background with experience building scalable, cloud-native software solutions + Experience managing complex and cross-team projects in healthcare IT or related fields + Exposure to automation centers of excellence and enterprise-scale AI programs + Experience training + Epic and Cerner Oracle domain knowledge + Expertise in JIRA, Confluence, Salesforce, MS Office Suite, and Visio + Familiarity with cloud solutions (e.g., AWS) and enterprise-scale AI transformation programs + Knowledge of analytical techniques, decision tools, statistical analysis, machine learning, predictive modeling, and data mining + Up to 10% travel required Benefits/Perks: + Great compensation package and bonus plan + Core benefits including medical, dental, vision, and matching 401K + Flexible work environment, ability to work remote, hybrid or in-office + Flexible time off including volunteer time off, vacation, sick and 12-paid holidays + Explore all our exciting benefits here: ************************************************ At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Position Summary: The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success. Roles and Responsibilities: • Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide Field Service input to New Product Development through design reviews and testing • Provide support of documentation development and qualification criteria during New Product Introduction • Provide occasional support of field service activities in a field service engineer capacity • Must be able to remain in a stationary position for lengthy periods of time • Constantly positions self to access serviceable areas in a cleanroom environment • Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment Qualifications Qualifications Required Education and Experience: • Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel both domestically and internationally and have a current Visa or entry permission • 50% travel required • Minimum 5 years of experience in Field Support Service • BS in an electronics discipline or equivalent military experience in a technical field • Outstanding verbal and written communication skills necessary Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $85,600.00 - $128,400.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today. Job Description Role: Mainframes Application Support Location: Raleigh, NC - Remote Duration: FTE/long term Visa - OPEN Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up. Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Qualifications Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Additional Information All your information will be kept confidential according to EEO guidelines.

Are you passionate about technology and ready to be the backbone of a dynamic newsroom? WEWS, Cleveland's ABC affiliate, is seeking an IT Operations Technician III to join our team and ensure our technology infrastructure runs seamlessly. In this critical role, you'll be the go-to expert who keeps our journalists, producers, and entire team connected and equipped with the technology they need to deliver breaking news and compelling stories to Northeast Ohio. WHAT YOU'LL DO: • Configures, installs, maintains and upgrades computer systems hardware and software. • Administers and maintains security of operating systems. • Mobile phone deployments, general support and troubleshooting. • Restores files or systems by designing, writing and implementing backup procedures. • Provides operational support for the organization's information systems and peripheral equipment, such as application servers, database servers, web servers, desktops, printers and storage devices. • Performs recovery procedures, scheduling and backups, and monitors batch processes. • Miscellaneous IT tasks support, projects and on-call support. WHAT YOU'LL NEED: • Associates degree preferred. High school diploma/GED required. • 5+ years experience WHAT YOU'LL BRING: • Proficient in basic system administration tools & processes • Strong computer networking skills and organizational skills. • Able to conform to high security environment and execute the rules governing the Scripps company security and controls policies. • Able to work within stressful situations and multi-task as necessary WHERE YOU'LL LIVE, WORK AND PLAY: Cleveland is a city on the rise, offering an incredible blend of world-class culture, outdoor recreation, and Midwestern charm. Home to the Rock and Roll Hall of Fame, Cleveland Orchestra, and championship sports teams like the Cavaliers and Guardians, the city pulses with energy and pride. The revitalized downtown features the vibrant Flats entertainment district and the historic West Side Market, while neighborhoods like Ohio City and Tremont offer trendy restaurants, craft breweries, and unique shopping. Cleveland's location on Lake Erie provides stunning waterfront views and recreational opportunities, from sailing and fishing to beautiful beaches at Edgewater Park. The city's extensive Metroparks system, known as the "Emerald Necklace," offers over 23,000 acres of natural beauty for hiking, biking, and outdoor adventures. With a low cost of living compared to other major markets, excellent healthcare systems including the world-renowned Cleveland Clinic, and a growing tech scene, Cleveland offers an exceptional quality of life where your career can thrive alongside your personal interests. #LI-SM2 #LI-Onsite COMPENSATION RANGE: Annual Salary: $65,000.00 - 75000 Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in Ohio. WHAT WE OFFER (ADDITIONAL BENEFITS): A career path to grow your professional experiences Full medical, dental and vision benefits, as well as certain other health and wellness benefits Retirement savings plan with company match Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire. If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps. SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.” As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. Provide PC support including Windows operating system and basic networking. Have the willingness and ability to work nights, weekends, and holidays. You Have: 3-5 years of electro-mechanical experience. Prioritization and time management skillsets. Ability to communicate effectively, both written and oral. A technical degree, or equivalent military training, or equivalent experience is preferred. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Subscription Discounts Employee Referral Program #LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Provides technical troubleshooting by telephone and remotely connecting to equipment and by accessing web-based applications; supports multiple pieces of hardware, networks, platforms, and web-based applications; determines if the root cause of a problem is part or a combination of hardware, network or software related issues, and recommends and/or implements solutions. Key Duties and Responsibilities: Uses remote tools and cloud technology to provide technical support for hardware, software, and applications. Identifies and corrects issues using cloud and web-based applications. Determines the best course of action to improve performance and efficiency of company systems, equipment, and applications. Understands and completes proper processes when installing software. Provides troubleshooting and support to multiple domains. Identifies re-occurring company issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems. Reads, interprets, and follows procedures described in the internal knowledge base. Works with third-party help desk vendors as applicable. Provides phone support as needed. Attends training classes as required to stay current with new equipment troubleshooting, procedures and technology. Initiates timely communication of critical events to Team Leads. Completes other duties, including special projects, as assigned by Management. Identifies and escalates critical incidents to ensure timely resolution and reduce down time and coordinate with critical incident team. Ensures highest standards of domain security through proper user authentication procedures. Education and Experience: Education: High School Diploma/GED Certifications / Licenses: CompTIA A+/Network+ Preferred Specific Knowledge and Skills: General understanding of networking fundamentals as it relates to an enterprise environment. PC architecture, wireless communication, router, and third-party cellular devices. Familiarity with Windows Operating System and iOS. General troubleshooting skills. Capable of working in a fast-paced environment. Excellent verbal communication skills and the ability to explain technical information in layman's terms. Excellent written communication skills with the ability to clearly relate an issue and troubleshooting steps in tickets and emails. Excellent organizational skills. Ability to understand intra-department functions and operations. Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department. This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. Pay: $0.00 - $0.00 Hourly If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link .

Description: As an I.T. Specialist at OuterBox, you will be responsible for maintaining our internal and external infrastructure to ensure that we have a reliable and secure environment. As an IT Specialist, you will play a crucial role in keeping everyone's workflow smooth and running, eventually impacting the success of our clients' businesses. You will apply your technical expertise to manage, implement, monitor, and/or provide maintenance of IT infrastructure. This is a hybrid role requiring regular on-site presence. Candidates must reside within a commutable distance of our Houston, TX office and should expect to work on-site more than 50% of the time. What You Get To Do Every Day: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Support Applications and Technology Infrastructure: Provide support for a diverse range of applications and our Technology Infrastructure. Ensure it's seamless and continuous availability to empower the ongoing function of the organization. Assist Teammates and Provide Technical Guidance: Assist teammates and customers with IT-related issues, providing Tier 1-3 technical support for web hosting, SSL, and server-related issues; escalating when appropriate. Identify and Solve IT Issues and Conduct Infrastructure Assessments: Identify patterns in IT requests/issues and conduct infrastructure assessments to proactively solve and troubleshoot potential risks and challenges. Assist in developing and implementing strategies and procedures: Provide technical assistance to the IT Director to execute IT strategies and procedures to enhance efficiency, workflows, and customer satisfaction, while proactively monitoring and adapting to changes in the digital and security landscape. Effective Communication: Communicate thoroughly and promptly with teams via Slack, email, phone calls, video calls, and in-person meetings as necessary. Policy & Compliance Support: Follow, document, and help enforce IT policies, security standards, and acceptable use guidelines, assist with audits, access reviews, and compliance-related requests as needed. Continuous Learning: Stay updated on IT, Cyber Security, and Web Hosting spaces to grow knowledge and build credibility with teammates and customers. Utilize resources such as Google Alerts, webinars, email lists for industry websites, or social platforms like LinkedIn. End-User Support & Ticketing : Manage, prioritize, and resolve incoming IT support requests through a ticketing system while meeting defined SLAs. Escalate complex issues to senior IT resources or vendors as appropriate Hardware & Asset Management: Provision, image, configure, ship, and recover laptops, peripherals, and accessories for new hires and departing teammates. Maintain accurate hardware and software asset inventories, including lifecycle tracking and replacement planning User Access & Identity Management : Provision and deprovision user accounts across SaaS platforms, ensuring proper role-based access controls. Manage MFA, password policies, and access reviews to support security best practices Networking & Connectivity Support (Tier 1-2): Provide Tier 1-2 troubleshooting for VPN, Wi-Fi, DNS, and connectivity-related issues. Assist with network and firewall changes under the guidance of IT leadership or external partners. Backup, Recovery & Reliability : Assist with maintaining and testing backup and recovery processes to ensure business continuity. Support incident response activities related to system outages or security events. Perform other duties as assigned. Work Environment Fast-paced, dynamic hybrid/remote environment which may be required to work outside of regular office hours to resolve issues or complete projects of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements: 0-4 years experience preferred. Demonstration of exemplary performance may supersede experience requirement. Understanding of Mac OS, & Windows OS Google Workspace | Microsoft O365 Admin experience Understanding of Tier 1 - Tier 2 IT Support Understanding of Automation Workflows, SAML, SCIM, & SaaS environments Understanding of web hosting environments (cloud and dedicated), migration techniques, DNS management and troubleshooting Experience with Onboarding | Offboarding staff Experience with cybersecurity strategies such as Security Implementations, Vulnerability Management, & Risk Assessment Working knowledge of network & data security concepts including firewalls, group policies, antivirus,cloud applications & endpoint protection Ability to fully configure, deploy and maintain new MDM | RMM policies Familiarity with both on-prem environments and Cloud Infrastructure Infrastructure assessment to identify potential risks, challenges and prepare appropriate mitigation plans Strong communication, organization, time management and documentation skills Ability to multitask, rapidly adapt, design proactive strategies and respond to changes in environment and priorities Demonstrate ownership of small to mid-sized projects & daily operations tasks; work proactively with internal teams to define scopes, and communicate progress, to ensure successful outcomes Experience working within an IT ticketing system and managing multiple concurrent support requests Experience with hardware lifecycle management and IT asset tracking Understanding of identity and access management concepts (user provisioning, MFA, role-based access) Basic understanding of backup, disaster recovery, and business continuity concepts Ability to support both in-office and remote team members across multiple locations Preferred Qualifications Certifications: ComTia A+, Google Workspace Admin, Network +, Security +, ITIL Foundation, O365 MS-900 (Microsoft 365 Fundamentals) Familiarity with any RMM|MDM platforms, Corporate Network Tools, Password Management Tools, Vendor Warranty Support, Remote/Hybrid support environments Project assignments such as Corporate Laptop Refresh, Slack, Mac OS, Windows OS UniFi Systems, Ticketing System experience Endpoint & Asset Management experience Physical Demands Primarily involves sitting at a desk and using a computer for extended periods of time. Light physical activity is also required, such as carrying equipment or setting up for presentations. Requires a high level of mental focus and the ability to work under pressure. Good manual dexterity, hand-eye coordination and the ability to use a computer for extended periods are required. Work Authorization/Requirements We are unable to sponsor or take over sponsorship of an employment Visa at this time. Travel Limited travel of 10% may be required to our headquarters or to client offices. Affirmative Action/EEO Statement Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other legally protected status. ____________________________________________________________________________ Cohesive Culture + Good Humor + Combined Skills = Awesome Results At OuterBox, what we won't stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we've created-and continuously refined-a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022-2024! At OuterBox, we're here to thrive together-not simply survive. So if you've been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it's time to think outside the traditional agency box?

The Information Technology Intern will work alongside our IT team at the Hall of Fame Village. The ideal candidate will have great interpersonal skills, a willingness to jump into any task, and interest and/or experience in IT. Essential Job Functions/Responsibilities: Assist in configuring laptops for new team members at HOFV, software updates, and installation. Work to fulfill end-user needs that have been requested through our ticketing request system, Jira. Troubleshoot equipment and software issues. Help manage equipment inventory. Assist with network maintenance: Help maintain the company's network infrastructure, including switches, routers, and firewalls. Update standard operating procedures when needed. Communicate efficiently with different team members and departments to ensure efficiencies across campus and facilities. Provide training and support to team members as needed. Follow organizational processes and procedures to ensure compliance of working for a publicly traded company. All other duties as assigned. PART TIME/HOURLY/NON-EXEMPT Requirements Required Knowledge, Skills, & Desired Qualifications: Must be a flexible and reliable team player. Experience working in events, operations, or hospitality desired. Positive and friendly attitude and persona, as this position works closely with the public. Strong team skills and the ability to collaborate in a fast-paced environment; must possess a strong ability for effective management and task prioritization. Exceptional verbal and written communication skills. Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required. Must be a flexible and reliable team player, both within own department and entire organization. Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality. Physical Requirements for Position: Ability to lift up to 25 pounds. The ability to work in various Ohio weather conditions, inside and outside. The ability to move safely over uneven terrain, steps, or in construction zones. The ability to see and respond to hazardous situations. The ability to sit, stand, squat, and walk for periods of time as required for the position. Must be able to hear, see, and speak. Ability to comprehend instructions and retain information. Must be available to work in Canton, Ohio. Core Competencies: Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities. Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking. Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others. Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions. Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others. Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers. Coaching and Development: Encourages and inspires others' development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same. Execution: Ability to take plans and successfully execute against them. ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY Hall of Fame Resort & Entertainment Company is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus. Additional information on the Company can be found at **************** ABOUT HALL OF FAME VILLAGE Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit ******************* Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers. Salary Description $12.00/Hour