Sample collector jobs near me

Auto Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to n balances, and maintain all related records. This position is work remotely from home. Top pay and commission for top collectors.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Making outbound calls to client portfolio customer accounts• Receiving inbound calls to discuss customer accounts• Negotiating payment from customer• Monitor the status of delinquent accounts• Records payments made to the customer's account• Investigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance• Ensures the security of customer files and delinquent account reports• Performs other duties as necessary QUALIFICATION REQUIREMENTS: • Excellent verbal and written skills• Basic understanding of the Fair Debt Collection Practices Act (FDCPA) and state and federal laws pertaining to collection activities• Excellent organizational skills with great attention to detail• Ability to keep information confidential• Professional demeanor and dependable work ethic• Ability to exercise integrity and discretion • Ability to remain professional in tense situations• Ability to work in a fast-paced environment• Ability to multi-task EDUCATION, EXPERIENCE, • Associate or Bachelor's degree from an accredited college or university • Minimum 2 years' experience in a collections agency or related industry• Experience with the Auto industry

Job Title: Workers Compensation Collector Compensation: $22-$25 / hour (based on experience) is eligible for medical, dental, vision, and 401(k) benefits. Industry: Healthcare / Medical Billing / Revenue Cycle Work Schedule: Monday-Friday, full-time (40 hours per week) Flexible start time between 6:30 AM and 8:30 AM Job Description: Addison Group is partnering with one of our healthcare clients to hire a Workers' Compensation Collector to support their revenue cycle operations. This role focuses heavily on workers' compensation claim follow-up and requires a detail-oriented professional who is comfortable working independently in a fast-paced environment. The position begins with onsite training and transitions to a fully remote schedule once training is completed. Key Responsibilities: Handle inbound calls from patients, insurance carriers, and legal representatives regarding account and claim inquiries Provide clear explanations of billing statements, balances, and workers' compensation processes Conduct consistent follow-up with insurance carriers and patients to confirm claim and payment status Maintain detailed documentation within the billing system to support accurate account histories and audits Review account balances and apply appropriate adjustments based on fee schedules and payer responses Gather and submit required documentation to facilitate claim processing and payment resolution Identify claim denials and submit timely appeals with supporting documentation Communicate with insurance carriers via phone and email regarding outstanding balances Respond to attorney requests for billing records and negotiate settlements as claims close Perform additional related duties as needed Qualifications: High school diploma or GED required Minimum of 2 years of hands-on workers' compensation collections experience Strong background in accounts receivable and revenue cycle workflows, preferably within orthopedics Experience working with medical billing systems (Athena experience preferred but not required) Solid understanding of medical terminology and workers' compensation claims processes Comfortable communicating with attorneys and insurance representatives Ability to work independently while managing a high-volume workload Professional, polished communication style with strong follow-through Dedicated and secure work-from-home setup About Our Client: Our client is a well-established healthcare organization recognized for clinical excellence and operational stability. They offer a supportive environment, long-term career opportunity, and a strong commitment to employee success. Perks: Fully remote position after completion of onsite training Quarterly incentive bonuses available (up to 6%) Historically low turnover and strong team tenure Structured onboarding with hands-on support Additional Details: Direct hire opportunity Onsite training required for approximately 2-6 weeks (duration based on performance) Candidates must live within reasonable commuting distance of West Chester, IL Business professional dress code during training COVID vaccination not required; negative test required for onsite work Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 004-008

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions. This position is eligible for a shift differential. Essential Functions * Comply with Company policy and procedure * Comply with federal and state regulations * Develop use of Signature, collection system, and Nautilus * Develop use of phone software systems * Identify and resolve Branch office collection issues * Prepare loan modification and repayment plans * Recommend accounts to repossession * Recommend accounts for charge-off * Prepare and analyze departmental reports * Meet departmental service standards * Coordinate collection efforts with offices * Review documentation for data integrity * Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages * Analyze delinquent account records * Update records of past due accounts * Attempt to obtain quality right party contact with borrower and co-borrower * Attempt to obtain voluntary payment of debt * Confirm location of vehicle and condition * Advise on related laws, regulations, policies, and procedures * Negotiate appropriate payment agreements * Monitor payment progress effectively * Maximize methods of skip tracing * Identify and refer accounts requiring legal action * Ensure timely collections efforts * Assist borrowers with forced place insurance * Mitigate losses to the Company * Coordinate efforts with commercial collections (Loss Mitigation Department) * Coordinate with acquisition coordinator to repossess titled asset * Coordinate with recovery department for judgments as needed * Coordinate with impound, law enforcement, and insurance companies as needed * Coordinate with Bankruptcy Specialist * Coordinate collections with Branch Offices * Make appropriate credit judgment decisions * Pacify non-cooperative customers * Recommend improvements to procedures * Recommend fee-generating alternatives * Recommend service / delivery enhancements * Analyze / investigate to resolve questionable payments or charges * Attempt to out-perform delinquency expectations * Minimize departmental non-payroll costs * Manage personal workload/workflow * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * High school diploma or equivalent * 3-5 years of customer service / administrative experience Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Collector II under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts insurance company representatives by telephone or through correspondence to collect inaccurate insurance payments and penalties according to BSWH Managed Care contracts. Maintains collection files on the accounts receivable system. **ESSENTIAL FUNCTIONS OF THE ROLE** Performs collection activities for assigned accounts. Contacts insurance companies to resolve payment difficulties and penalties owed to BSWH in accordance with Managed Care contracts. Contacts insurance company representatives by telephone or through correspondence to check the status of claims, appeal or dispute payments and penalties. Has knowledge of CPT codes, Contracting, per diems, and other pertinent payment methods in the medical industry. Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up. Processes accounts for write-off and for legal. Conducts thorough research and manual calculation from Managed Care Rate Grids and Contracts to determine accurate amounts due to BSWH per each individual Insurance Contract. Enters data in Patient Accounting systems and Access database to track and monitor payments and penalties. Prepares legal documents to refer accounts to the Managed Care legal group for accounts deemed uncollectable. Through thorough review ensures that balances on accounts are true and accurate as well as correct any contractual or payment entries. Verify insurance coding to ensure accurate payments. Receives, reviews, and responds to correspondence related to accounts. Takes action as required. **SALARY** The pay range for this position is $16.12 (entry-level qualifications) - $24.17 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 2 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Join MERANI KAMARA LAW GROUP as a Full-Time Collector and immerse yourself in a vibrant team that values innovation and excellence. You will play a crucial role in enhancing our financial health while working with a fun, flexible environment that encourages high performance. With the freedom of work-from-home flexibility, you can maintain a work-life balance that suits your lifestyle. This role offers a competitive pay of up to $25 per hour, making it an attractive opportunity for experienced customer service and accounts receivable specialists. Your skills will be utilized to solve problems creatively and uphold the integrity of our processes. Here, your contributions will truly make a difference in a forward-thinking institution. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, and Salary based upon experience. The potential for personal and professional growth with MERANI KAMARA LAW GROUP is limitless, all while being part of a stimulating work culture based in New York, NY. MERANI KAMARA LAW GROUP/ Peter C. Merani PC Attorneys at Law: Our Story The Law Offices of Peter C. Merani P.C. represents tollways in New York State to collecting toll violations and past-due customer tag accounts. Collection services not only include those you would expect from a typical collection agency, but also ones that only a law firm can provide such as skip tracing, demand letters, and outbound call campaigns. We also appear on your behalf in administrative hearings and lawsuits as well as assist with the pursuit of remedies such as bank executions, income executions, property executions, tax intercepts, registration blocks and releases, and driver license suspension. Traffic Our public-private partnerships with tolling authorities ensure that previously lost dollars of revenue are available for our clients to build and maintain the roads we all count on. We enforce and prosecute cases on behalf of public authorities against those who commit bridge, tunnel, and highway infractions. Our team works with you to develop a custom program that efficiently maximizes the timely and cost-effective collection of your delinquent receivables. If necessary, our process includes litigation and judgment enforcement. We believe in keeping you informed of the process of the case. Our attorneys are familiar with the court rules in each county in which they practice. We customize our service and attention to meet your needs. What does a Collector do? As a Full-Time Collector at MERANI KAMARA LAW GROUP, your day will be dynamic and engaging, centered around various essential tasks. You will handle daily emails and manage inbound and outbound calls, where your negotiation skills will shine as you work to resolve outstanding accounts. Attention to detail is key, as you'll be responsible for accurate data entry to maintain up-to-date records. You'll actively participate in team meetings, collaborating with colleagues to share insights and strategies that foster a culture of problem-solving. Your role will not only challenge you but also allow you to contribute meaningfully to our team's success while embodying our core values of innovation and excellence. What we're looking for in a Collector To excel as a Full-Time Collector at MERANI KAMARA LAW GROUP, you will need a strong set of skills tailored to this dynamic role. Proficiency in handling daily emails, coupled with exceptional verbal communication skills for managing inbound and outbound calls, is essential for building rapport with clients. Your negotiation abilities will play a crucial role in successfully resolving accounts and reaching mutually beneficial agreements. Attention to detail is vital for accurate data entry and maintaining organized records. Additionally, you should be comfortable participating in team meetings, where collaboration and sharing insights will enhance our collective problem-solving efforts. A forward-thinking attitude and adaptability to evolving processes will further ensure your success within our innovative and high-performance culture. Knowledge and skills required for the position are: Daily emails inbound and outbound calls negotiations data entry team meetings problem solving Connect with our team today! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Type: Part Time Office Setting: Fully Remote Remote: Yes Compensation: Volunteer Hours Per Week: 5 (flexible) Role Mission The Foster Dog Content Collector is responsible for gathering up to date information and media on foster dogs for purposes of accurate records and advertisement. They are the link between our foster families, who are taking care of our rescued dogs and the teams who advertise them. We do not have a kennel or building, and rely 100% on online platforms to advertise our dogs; requiring high quality and up to date content/media to attract potential adopters. Role is remote and five hours per week on your schedule. What Winning Looks Like Key Results Area #1 - Raw Content Stays current on intakes and dogs in program Special attention to long term residents Point of contact between Foster Family and Dog Ad Pack Proactively gathers content on all available dogs weekly via Baserow forms Social Media Blink Key Results Area #2 - Media Organization Protects Baserow as source of authority Uploads photos, videos and copy to Google Drive Manages Master Dog Ads folders in Google Drive and keeps up to date Archives adopted dog content Key Results Area #3 - Ad Creation Collaborates with Creatives team Sensitive and aware of fosters who need help with content Dispatches photographer/videographer as needed Collaborates with copywriters to create long form ads Alerts Petstablished Specialist when content is ready to upload to Petstablished Needed Skills Systematic. Reaches out to each foster family on a routine and scheduled basis Organized. Keeps all media files organized within file and folder system Has a desktop computer or tablet (phone will be too difficult to navigate spreadsheets) Pleasantly persistent to those fosters who need extra motivation to complete forms Unique Company Culture and Mission Our Mission At Path of Hope Rescue we save pregnant dogs and puppies from high kill shelters in the Southern United States. Our Spokane, Washington based Rescue strives to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes. We do not have a kennel or building location and are 100% foster based. We currently have two paid employees and rely heavily on volunteers and fosters as we work to build out our paid staff roles. Our Vision. Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked and becoming the number one dog destination in Spokane by capitalizing on Spokanes love of Rescue Dogs. Core Values: Transparency - sharing the good with the bad Community - dog loving people who treat each other well Integrity - doing what you say will do Golden Rule - treating others how you would want to be treated Our Company Culture We are freedom loving American Patriots who love dogs, freedom and God. No NGO status here, we dont take a single penny from the government. We are 100% funded by small donors and our adoption program, with a few small private grants here and there. We built this organization from the ground up in 2018 with $87. We are built tough and believe that hard work pays off. Were about rolling up our sleeves and taking responsibility for our own actions. We dont do drama. There are no victims here and the system isnt out to get you, the only thing standing in your way is you and your attitude. We reward merit, not DEI or pronouns. We dont bend to the cultural rot out there. At the core of who we are, we love dogs. At PHR you will find people who recognize your dog before they recognize you. Where its normal for your dog to have his own Instagram and people who expect to be invited to your dogs birthday party. We are focused on building a strong, positive community, one dog and one person at a time. We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isnt being loved, finds their way to a family. We care for each other and have created a community of people who love making a difference in this world.

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, or contract issues/administration. Agilent Technologies is seeking a highly motivated and detail-oriented Corporate Collector to manage and support collections for our U.S. Federal Government accounts. This role is critical in ensuring timely collections, accurate cash applications, and the maintenance of a clean Accounts Receivable (AR) portfolio. The position requires expertise in government contracts, invoicing compliance, and problem resolution across multiple internal and external stakeholders. Key Responsibilities: Collections & Targets Achieve monthly collection targets as set by management. Maintain a clean AR portfolio for all U.S. Federal Government accounts including all Agilent businesses ~20M. Oversee timely and accurate cash application . Primary tasks and responsibilities Serves as the primary point of contact to resolve invoicing and payment issues. Regularly consults with invoice specialists on complicated situations to determine the most effective method of invoicing. Oversight of accurate invoice submissions and progress of problem situations. Work cross-functionally with Contracts, Tax, COPC, Sales, Service, Field Service Reps, Schedulers, Accounts Receivable, Agilent Technologies, India (ATI), and credit card processing teams. Partner with contracting officers, end user contacts, and various other resources, to resolve discrepancies and ensure on-time payments. Research and resolve credit card issues, and use of Cybersource, for credit card payment processing. On occasion, you will be required to submit invoices on the agency's web portal. On occasion, you will be required to apply payments. Create high volume of custom and manual invoices to meet customer requirements. Handle contract close-outs, refunds, and write-offs in alignment with company policy. Handles documents returned by Bank of America Assists India collection team with (notarized) signatures, and mailings. Qualifications 2+ years experience in corporate collections, accounts receivable, or finance operations (preferably with Federal Government accounts). Strong knowledge of U.S. Federal Government contracting, invoicing, and payment systems. Proficiency in SAP, CRM, Excel, Outlook, Cybersource and FileNet Ability to manage high-volume, complex AR portfolios with strong attention to detail. Excellent communication and collaboration skills to work across multiple departments. Problem-solving and growth mindset with the ability to resolve long-standing and complex billing/payment issues. Knowledge of government procurement processes, and SAM registrations. Preferred Experience Background in a large, multinational corporate environment. Familiarity with Federal government contracts and prompt payment regulations. Prior experience with chargeback resolutions, refunds, and credit card transactions. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 14, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.25 - $52.97/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Customer Service

The Underpayment & Overpayment Collector - Healthcare (REMOTE) is responsible for the timely and efficient resolution of underpaid and overpaid accounts. This role involves managing account follow-up, analyzing trends, collaborating with internal departments, and ensuring accurate reconciliation of account balances. The PCCM Collector assists in optimizing revenue cycle processes and maintaining compliance with contractual agreements. As a Payment Compliance Collector at Community Health Systems (CHS) - PCCM, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k. Essential Functions Manages account follow-up for underpaid and overpaid claims, escalating unresolved issues internally as needed to achieve resolution. Reconciles account balances and adjustments to ensure accurate financial status and compliance with contractual terms. Resolves underpayments by engaging in daily communication with payers and negotiating payment discrepancies. Identifies and analyzes trends in underpayments, overpayments, denials, and revenue opportunities to recommend process improvements. Evaluates and interprets contract reimbursement details, providing feedback and insights to the department to enhance revenue cycle performance. Collaborates with financial and clinical departments to address account discrepancies and ensure effective revenue management. Reviews contract validation, updates, and provides interpretation to support accurate claim processing and collections. Ensures thorough and accurate validation of account analysis before distribution, maintaining compliance with policies and procedures. Performs other duties as assigned. Complies with all policies and standards. This is a fully remote position Qualifications H.S. Diploma or GED required Associate Degree or higher preferred 1-2 years of experience in healthcare collections, revenue cycle, or contract management required Familiarity with payer contracts and healthcare reimbursement methodologies preferred Experience in hospital insurance collections strongly preferred UB-O4 experience strongly preferred Knowledge, Skills and Abilities Strong analytical and problem-solving skills. Proficient in understanding and interpreting payer contracts and reimbursement terms. Effective communication and negotiation skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in healthcare billing software, Google Suite, and Microsoft Office Suite, especially Excel. Attention to detail and high degree of accuracy in reconciliation and analysis. We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Payment Compliance and Contract Management (PCCM) team plays a critical role in ensuring that payments are made according to contractual agreements and regulatory requirements. The team oversees the full contract lifecycle, focusing on analyzing reimbursement discrepancies, improving revenue cycle processes, and ensuring compliance with contract terms to support financial accuracy and operational efficiency. Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: * Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. * Prepare, review, and document case files while maintaining accurate records in client systems. * Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. * Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. * Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. * Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process. Minimum Job Requirements: * High school diploma or GED required. * 1-3 years of collections experience preferred. * American Collectors Association (ACA) certification preferred. * Formal training in insurance claims and claims law preferred, * Proficiency with Microsoft Office, computers and related applications. * Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions. * Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. * Possess exemplary oral and written communication skills. * Possess excellent organizational and time-management skills with the ability to work independently. * Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. * Demonstrated reasoning and problem-solving abilities * Ability to adhere to call flow outline and follow requirements specified by clients Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities: Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency. Make daily outbound calls and send electronic communications to members regarding past-due accounts. Work collaboratively with members to establish realistic repayment arrangements or loan workout options. Maintain accurate documentation of all collection efforts and member communications in the core system. Skip-trace and research member contact information as necessary to locate and engage with members. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies. Provide exceptional member service by treating all members with respect, empathy, and professionalism. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies. Prepare reports or updates for management as needed. Perform any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance). Required to attend in-office training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Assists VP Finance & Collections in preparing reports when necessary. Archive letters, files and other documentation of work in order to preserve record of such files. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma. On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 3 years of similar or related experience. Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects. Ability to manage a high volume of calls and multitask effectively in a remote environment. Assertive and willing to conduct collection calls. Proficiency in Microsoft Office and familiarity with credit union core systems Knowledge of collection regulations and best practices. Self-motivated, goal-oriented, and capable of working independently with minimal supervision. Strong attention to detail and record-keeping accuracy. Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.

Buscas un nuevo comienso en un lugar estupendo para trabajar? ¡Aplica y ven a trabajar con nosotros! This position does NOT require insurance knowledge or experience - we will train you on everything you need to know! Our Claims Recovery team is looking to fill a Spanish and English Bilingual Subrogation Collector position in our Bloomington, IL office. You will be part of a team that takes/ places calls to reconcile insurance claims for our community. At Wilber, our entry-level Bilingual Subrogation Collectors are able to earn uncapped commissions and special benefit packages. Join the Wilber family, one of the nation's top and most innovative Subrogation recovery law firms! Wilber is the leading insurance recovery law firm in the US with the goal of providing our clients an excellent return. We value hard work, integrity, and people before profit, which is why we offer a benefits package with extra perks that supports your life and well-being. There is something for everyone who joins our team! Strong candidates for this role will have: * Spanish reading, writing, and speaking skills * Enjoy or want to get experience working in an office setting * Work well in a fast-paced professional environment * Have strong communication skills * Be well organized and pay good attention to detail * Consider themselves computer / tech-savvy Benefits: * Health, Dental, and Vision * Disability - Short term and long term * PTO and Paid Holidays! * Uncapped commission on top of base pay * 401k (with match) * 25k Life insurance policy paid for by Wilber * Insurance Education Reimbursement * Free Breakfast * Career Path with wage consideration * Savings Clubs * Wellness program, and free counselling sessions You can learn more about Wilber at **************************** Thank you for the time you've spent learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whichever opportunity you pursue!

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $17/hour plus bonus Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle. Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Physical Requirements: * Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols * Frequently required to sit, stand, walk, talk, hear, bend and reach * Ability to reach with hands and arms * Occasionally lift and/or move up to 20lbs with or without accommodation * Ability to stand for long periods of time with or without accommodation For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

The Underpayment & Overpayment Collector - Healthcare (REMOTE) is responsible for the timely and efficient resolution of underpaid and overpaid accounts. This role involves managing account follow-up, analyzing trends, collaborating with internal departments, and ensuring accurate reconciliation of account balances. The PCCM Collector assists in optimizing revenue cycle processes and maintaining compliance with contractual agreements. As a Payment Compliance Collector at Community Health Systems (CHS) - PCCM, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k. Essential Functions * Manages account follow-up for underpaid and overpaid claims, escalating unresolved issues internally as needed to achieve resolution. * Reconciles account balances and adjustments to ensure accurate financial status and compliance with contractual terms. * Resolves underpayments by engaging in daily communication with payers and negotiating payment discrepancies. * Identifies and analyzes trends in underpayments, overpayments, denials, and revenue opportunities to recommend process improvements. * Evaluates and interprets contract reimbursement details, providing feedback and insights to the department to enhance revenue cycle performance. * Collaborates with financial and clinical departments to address account discrepancies and ensure effective revenue management. * Reviews contract validation, updates, and provides interpretation to support accurate claim processing and collections. * Ensures thorough and accurate validation of account analysis before distribution, maintaining compliance with policies and procedures. * Performs other duties as assigned. * Complies with all policies and standards. * This is a fully remote position Qualifications * H.S. Diploma or GED required * Associate Degree or higher preferred * 1-2 years of experience in healthcare collections, revenue cycle, or contract management required * Familiarity with payer contracts and healthcare reimbursement methodologies preferred * Experience in hospital insurance collections strongly preferred * UB-O4 experience strongly preferred Knowledge, Skills and Abilities * Strong analytical and problem-solving skills. * Proficient in understanding and interpreting payer contracts and reimbursement terms. * Effective communication and negotiation skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Proficiency in healthcare billing software, Google Suite, and Microsoft Office Suite, especially Excel. * Attention to detail and high degree of accuracy in reconciliation and analysis. We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Payment Compliance and Contract Management (PCCM) team plays a critical role in ensuring that payments are made according to contractual agreements and regulatory requirements. The team oversees the full contract lifecycle, focusing on analyzing reimbursement discrepancies, improving revenue cycle processes, and ensuring compliance with contract terms to support financial accuracy and operational efficiency. Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. Prepare, review, and document case files while maintaining accurate records in client systems. Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.

The Collector II under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts insurance company representatives by telephone or through correspondence to collect inaccurate insurance payments and penalties according to BSWH Managed Care contracts. Maintains collection files on the accounts receivable system. ESSENTIAL FUNCTIONS OF THE ROLE Performs collection activities for assigned accounts. Contacts insurance companies to resolve payment difficulties and penalties owed to BSWH in accordance with Managed Care contracts. Contacts insurance company representatives by telephone or through correspondence to check the status of claims, appeal or dispute payments and penalties. Has knowledge of CPT codes, Contracting, per diems, and other pertinent payment methods in the medical industry. Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up. Processes accounts for write-off and for legal. Conducts thorough research and manual calculation from Managed Care Rate Grids and Contracts to determine accurate amounts due to BSWH per each individual Insurance Contract. Enters data in Patient Accounting systems and Access database to track and monitor payments and penalties. Prepares legal documents to refer accounts to the Managed Care legal group for accounts deemed uncollectable. Through thorough review ensures that balances on accounts are true and accurate as well as correct any contractual or payment entries. Verify insurance coding to ensure accurate payments. Receives, reviews, and responds to correspondence related to accounts. Takes action as required. SALARY The pay range for this position is $16.12 (entry-level qualifications) - $24.17 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 2 Years of Experience

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position Compensation: $18-24/hour based on experience Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Qualified candidates must have 3rd party healthcare collections experience. Why should you consider TSI ? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts * Providing thorough, efficient, and accurate account updates on computer files for each call made or received * Skip tracing to locate consumer contact information * Counseling delinquent consumers to assist in finding funds to meet their payment obligations * Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties * Complying with and staying up-to-date on all TSI policies and procedures * Maintaining knowledge of functional areas, company policies, and procedures * Providing feedback to management concerning possible problems or areas of improvement * Making recommendations to implement improved processes * Performing other duties as assigned by management Qualifications * High levels of ambition, keen to grow their career * Experience with healthcare 3rd party collections * A positive, friendly, demeanor who finds joy in everyday * Strong communication skills * Proficient computer skills * The ability to work and prioritize independently For Remote Positions: * The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

The Underpayment & Overpayment Collector - Healthcare (REMOTE) is responsible for the timely and efficient resolution of underpaid and overpaid accounts. This role involves managing account follow-up, analyzing trends, collaborating with internal departments, and ensuring accurate reconciliation of account balances. The PCCM Collector assists in optimizing revenue cycle processes and maintaining compliance with contractual agreements. As a Payment Compliance Collector at Community Health Systems (CHS) - PCCM, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k. **Essential Functions** + Manages account follow-up for underpaid and overpaid claims, escalating unresolved issues internally as needed to achieve resolution. + Reconciles account balances and adjustments to ensure accurate financial status and compliance with contractual terms. + Resolves underpayments by engaging in daily communication with payers and negotiating payment discrepancies. + Identifies and analyzes trends in underpayments, overpayments, denials, and revenue opportunities to recommend process improvements. + Evaluates and interprets contract reimbursement details, providing feedback and insights to the department to enhance revenue cycle performance. + Collaborates with financial and clinical departments to address account discrepancies and ensure effective revenue management. + Reviews contract validation, updates, and provides interpretation to support accurate claim processing and collections. + Ensures thorough and accurate validation of account analysis before distribution, maintaining compliance with policies and procedures. + Performs other duties as assigned. + Complies with all policies and standards. + This is a fully remote position **Qualifications** + H.S. Diploma or GED required + Associate Degree or higher preferred + 1-2 years of experience in healthcare collections, revenue cycle, or contract management required + Familiarity with payer contracts and healthcare reimbursement methodologies preferred + Experience in hospital insurance collections strongly preferred + UB-O4 experience strongly preferred **Knowledge, Skills and Abilities** + Strong analytical and problem-solving skills. + Proficient in understanding and interpreting payer contracts and reimbursement terms. + Effective communication and negotiation skills. + Ability to work independently and manage multiple priorities in a fast-paced environment. + Proficiency in healthcare billing software, Google Suite, and Microsoft Office Suite, especially Excel. + Attention to detail and high degree of accuracy in reconciliation and analysis. We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Payment Compliance and Contract Management (PCCM) team plays a critical role in ensuring that payments are made according to contractual agreements and regulatory requirements. The team oversees the full contract lifecycle, focusing on analyzing reimbursement discrepancies, improving revenue cycle processes, and ensuring compliance with contract terms to support financial accuracy and operational efficiency. Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers. Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to ************************************************* to obtain the main telephone number of the facility and ask for Human Resources.

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Fluency in both English and Spanish is required. 1-3 years of previous collections experience is required Work Location: This is a remote/work from home position. Compensation: $16.00-$18.00 per hour Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. For this position you must be Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due. Qualifications * High School diploma or equivalent * 2 years previous call center experience * Fluency in both English and Spanish is required * FDCPA knowledge preferred * Professional phone etiquette and solid negotiating skills * Positive attitude and strong customer service aptitude * Ability to problem solve and multitask * Willingness to maintain confidentiality * Ability to exchange accurate information effectively over the phone For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a Bilingual remote/work from home position. MUST reside in Eastern or Central time zones. Compensation: $16hr plus bonus Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle. Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts * Providing thorough, efficient, and accurate account updates on computer files for each call made or received * Counseling delinquent consumers to assist in finding funds to meet their payment obligations * Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties * Complying with and staying up-to-date on all TSI policies and procedures * Maintaining knowledge of functional areas, company policies, and procedures * Performing other duties as assigned by management Qualifications * High School diploma or equivalent * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. * We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Physical Requirements: * Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols * Frequently required to sit, stand, walk, talk, hear, bend and reach * Ability to reach with hands and arms * Occasionally lift and/or move up to 20lbs with or without accommodation * Ability to stand for long periods of time with or without accommodation For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.