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Customer Experience Specialist
Lumen 3.4
New York, NY job
Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath.
Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals.
We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company.
Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity.
As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience.
This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment.
Responsibilities
Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance
Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner
Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies
Perform basic product troubleshooting and explain results or app behavior clearly to customers
Identify, document, and escalate complex or high-priority issues to the relevant internal teams
Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT
Actively contribute to improving processes, documentation, and the overall customer experience
What we're looking for
Excellent verbal and written communication skills in English
Proven experience in customer support or customer experience, preferably in a B2C environment
Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism
Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage)
High attention to detail and commitment to accuracy in customer communication
Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
Willingness to learn and understand our product, including basic technical and results-related concepts
Skills that will help you excel in this position
A customer-first mindset with a genuine passion for helping people
Strong problem-solving and analytical thinking skills
Ability to balance efficiency with quality and empathy
A team player who communicates clearly and collaborates effectively across teams
Comfortable working with KPIs and performance goals
Curious, proactive, and motivated to continuously improve
$29k-46k yearly est. 2d ago
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Human Resources Business Partner
Brooklyn Navy Yard Development Corporation 4.5
New York, NY job
Job Title: Human Resources Business Partner
Employment Status: Full-time, Exempt
Department: Human Resources
Reports To: Senior Vice President, Human Resources
based in Brooklyn, NY (3 days/week in office)
Summary
The Brooklyn Navy Yard Development Corporation (BNYDC) is a not-for-profit corporation that serves as the real estate developer and property manager of the Yard on behalf of its owner, the City of New York. BNYDC strives to provide an environment in which innovative companies can take root and grow.
The Human Resources Business Partner (HRBP) serves as a strategic advisor and trusted partner to department leaders, aligning people strategies with organizational goals. This manager-level role provides both strategic and hands-on HR support in the areas of performance management, employee and labor relations, workforce planning, and organizational effectiveness. They play a key role in fostering a positive, equitable, and high-performance culture at BNYDC.
This role serves as the primary liaison between the organization and its union partners, and supervises one direct report; Senior Coordinator, Employee Engagement. The HRBP will partner closely with the SVP of Human Resources & Director of Talent & Organizational Development to align initiatives that strengthen leadership capacity, employee engagement, and retention.
Areas of Responsibility
Partner with department heads to understand business objectives and design people strategies that align with organizational goals
Act as the primary point of contact for employees seeking assistance on workplace issues, concerns, and conflicts
Coach managers on all aspects of performance management including:
Drafting and refining performance reviews, counseling documents, and written corrective actions
Designing and monitoring Performance Improvement Plans (PIPs) and guiding managers through performance conversations
Lead employee investigations, ensuring objective, thorough, and compliant handling of complaints and workplace concerns
Provide expert guidance on disciplinary actions, ensuring consistency, fairness, and adherence to employment law, company policy, and/or labor agreements
Build manager capability by training supervisors on feedback delivery, documentation, and performance conversations
Serve as the primary liaison between the organization and its union partners
Manage grievance process, facilitate labor-management discussions, and support contract interpretation
Lead the Engagement Committee, facilitating discussions that identify challenges and opportunities related to morale and organizational effectiveness; translate committee feedback into actionable recommendations to drive improvements
Lead organization-wide engagement initiatives, including surveys, feedback mechanisms, and action planning
Champion initiatives that enhance inclusion, belonging, and employee voice s
Supervisor the Sr. Coordinator, Employee Engagement, providing ongoing mentorship and professional development
Partner with the SVP and Director, Talent & Organizational Development, to identify and address leadership development needs; support learning, training, and talent initiatives and provide insights from to inform development and succession planning strategies
Leverage HR data and analytics to identify workforce trends and inform decision-making
Interpret and apply employment laws, collective bargaining agreements, and internal policies to ensure compliance and mitigate risk; contribute to ongoing review and improvement of HR policies, processes, and documentation standards
The above duties and responsibilities are not intended to limit specific duties and responsibilities of this position. It is not intended to limit in any way the authority of supervisors to assign, direct and control the work of employees under their supervision.
Required Skills and Abilities
Strong interpersonal and relationship-building skills with the ability to influence outcomes, and partner effectively across all organizational levels
Deep expertise in employee relations issues with sound judgment and professionalism
Demonstrated commitment to equity, inclusion, and organizational culture
In-depth knowledge of employment laws, regulations, and HR industry best practices
Exceptional written, verbal, and presentation skills
Strong quantitative and analytical skills with the ability to collect and analyze critical HR data, build reports, and use insights to inform strategy
Proactive, solutions-oriented mindset. Able to balance strategic vision with operational execution
Comfort navigating ambiguity in a dynamic organizational environment
Strong organization and project management skills
Ability to maintain strict confidentiality and exercise sound judgement
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Qualifications
Bachelor's degree in Resources, Business Administration, or related field
5+ years of progressive HR experience, with 3+ years in an HRBP or HR management capacity supporting organizational leadership
Demonstrated experience managing performance management processes, including coaching leaders, drafting corrective actions and PIPs, and conducting investigations
Prior experience as a people manager / team leader strongly preferred
Experience working in a unionized environment, non-profit sector, and/or for mission-driven organizations preferred
Experience supporting organizational change, restructuring, or culture initiatives preferred
BNYDC is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, creed, sex (including actual or perceived sex, gender, gender identity, self-image, appearance, behavior or expression) sexual orientation, genetic trait, actual or perceived status of a victim of domestic violence, or as victim of sex offenses or stalking, unemployment status, age, ancestry, national origin, citizenship status, marital or domestic partnership status, military status, handicap, disability, or any other legally protected classification.
BNYDC is proud to offer a comprehensive benefits package for eligible employees. Some of the highlights include:
Employer-funded pension plan, with annual contributions up to 14% of your salary
Medical, dental, and vision coverage options starting Day 1 of employment
Annual HRA (health reimbursement arrangement) of $6,000 to cover out-of-pocket medical & mental health expenses
Employer-funded Basic Life/AD&D coverage
12 weeks paid parental leave
Teledoc & TotalCare EAP memberships
Transit/Commuter & Let's Ride NYC (Citi Bike) benefits
Discounted pet insurance through MetLife
4 weeks of PTO, additional paid sick leave
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$84k-121k yearly est. 5d ago
Family Advocate - Family Enrichment Center
Brooklyn Bureau of Community Services, Inc. 4.3
New York, NY job
Family Advocate - Bi-Lingual Mandarin/Cantonese
Reports to: Program Director
Status: Part Time
Hours/Schedule: Monday - Friday Afternoons and Evenings up to 25 hours per week between 1:00pm and 7:00pm
Salary Range: $25.00 per hour - $25.00 per hour
A Family Enrichment Center (FEC) is a family-centered, place-based primary prevention approach, where all members of the community have access to and may benefit from both structured or spontaneous activities and events (called “offerings”) that strengthen family protective factors to increase child and family well‑being and promote stability. FEC offerings are available to everyone, regardless of current or past child welfare involvement.
The goal of the Family Enrichment Center (FEC) is to enhance child and family well‑being by providing access and support to enable the strengthening of family protective factors inherent in its residents and community by building mutual community connections, capacity, and resilience.
In partnership with FEC staff, families will drive the planning, development, and sustainable co‑ownership of the centers. Families who participate in the FEC programming will be encouraged to share their expertise by volunteering at the center and given meaningful opportunities to engage with neighbors and peers. The goal of the FEC is to strengthen families' protective factors and build community connections, capacity, and resilience.
Position Summary
The Family Advocate is responsible for contributing to the day‑to‑day operation of the FEC including building connections with other staff, residents, and community partners; co‑designing and delivering relevant programming and activities (offerings); providing advocacy and making referrals for participants; and creating a warm and inviting gathering place for families and individuals using the protective factors model to support community resilience.
Responsibilities
Coordinate meetings, provide support, and collaborate with a team of local parents, subject experts, and other residents to deliver monthly events and activities (offerings) held at the FEC.
Foster a culture of respect built on the belief that families and communities possess the inherent strengths and knowledge needed to succeed given the right access to opportunities and support.
Provide advocacy, outreach, and referrals to connect participants to service providers and other programs that have resources to offer.
Engage groups of local community members of all ages and guide them through the co‑designed activities and programming of the FEC.
Manage enrollment and attendance at offerings and events.
Care for and attend to the physical space of the FEC program to ensure it is safe, welcoming, organized, and appealing to participants and community members.
Handle inventory and ordering/purchasing responsibilities to keep the site running and ensure needed food and supplies are stocked for offerings.
Effectively utilize tracking and reporting mechanisms and accurately enter data and run reports in the FEC website and other agency databases as needed to obtain program‑level data, compiling statistical or written reports for agency and external stakeholders.
Manage the FEC website to communicate with and engage members.
Use Appreciative Inquiry and other strength‑based tools to engage community members in co‑designing offerings.
Create monthly calendars, website content, and other outreach tools to promote and document offerings.
Participate and engage with the FEC team in learning collaboratives facilitated by ACS with other FEC teams from across the city.
Other duties as assigned.
Qualifications
Minimum qualifications include a bachelor's degree and three (3) years of professional experience; or a high school diploma and five (5) years of professional experience in community-driven programs working directly with children, youth, and families.
Reside in or near the FEC community, or reside close enough to arrive promptly, in the event of an emergency.
Bi‑Lingual either /Mandarin &/or Cantonese is required.
Strong interpersonal skills and the ability to warmly connect with and engage children, youth, and adults individually and in groups.
Strong verbal and written communication skills.
Familiar with the community and its assets and resources, such as other programs, services, supports, local civic groups, and community leaders.
Experience in developing and running a group, a club, or coaching a team preferred.
Experience caring for children (as a parent, guardian, relative, neighbor, or babysitter) preferred.
Ability to perform multiple tasks effectively in a fast‑paced, challenging, and constantly changing environment.
Must have a commitment to work from a trauma‑informed, strength‑based, youth and family development perspective.
Must be able to work a flexible schedule including evenings and weekends, attending community events as needed.
BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.
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$25 hourly 6d ago
Director, Research (Insights)
Global Strategy Group 3.5
New York, NY job
Global Strategy Group (GSG) works at the intersection of business, politics, and causes. Our team is made up of a great group of professionals who come from various backgrounds in strategic communications, research, and public affairs. Our culture and values play an integral role in how we operate, and we work hard to bring passion, energy, and drive to everything we do! Global Strategy Group is the go-to public affairs, communications, and research partner for brands, causes, and campaigns. We work with our clients to build their reputation, tackle big challenges, and win.
We are seeking a Director to join our Insights research team. This role focuses on consumer insights, corporate, and market research-- helping brands define the optimal positioning, strengthen their reputation, guide public affairs initiatives, and craft compelling messages that resonate with key stakeholders.
Qualified candidates must have experience managing quantitative (surveys) and qualitative (focus groups and online discussion boards) research projects from beginning to end. Ideal candidates will thrive in a fast-paced, deadline-oriented environment, and enjoy driving projects forward every step of the way.
Responsibilities
Manage qualitative and quantitative research projects from beginning to end with full accountability for the success of the project.
Conceptualize and produce client-ready survey questionnaires and qualitative research screeners and guides that require minimal edits from account lead.
Conceptualize and produce analyses of research projects - both written analyses and visual PowerPoint presentations that require minimal edits from account lead.
Provide insights and strategy to clients with a strong strategic voice.
Ability to manage projects and client relationships independently with minimal oversight from account lead. This includes successfully managing day-to-day needs and expectations, including responding to clients in a timely fashion, anticipating client needs, and regularly updating clients.
Moderate qualitative research engagements, including in-depth interviews, focus groups, and online discussion boards.
Oversee and coordinate research projects by actively keeping track of project details, organizing tasks, and keeping team's adherence to timelines without prompting.
Responsible for overseeing project fielding, i.e., review partials, provide edits, discuss weighting targets with data team, actively troubleshoot project fielding issues.
Responsible for training, managing, and overseeing junior staff on the execution of projects. Must exhibit basic supervisory skills of any direct reports to manage their work and professional development, with guidance.
Lead the development of new business proposals, including producing, editing, and delivering presentations with senior staff oversight and guidance.
Conceptualize and develop research designs and methodological approaches for new business in order to meet client research objectives.
Qualifications
6-8 years of experience in primary research. Experience in market research methodologies and consumer insights is valuable, though the primary focus for this role will be on corporate reputation and public affairs research.
Experience in executing every stage of a research project - both quantitative and qualitative.
Excellent project management and organizational skills.
A proven ability to successfully juggle multiple projects.
Ability to work efficiently and quickly produce high-quality work products.
Experience with the new business process (i.e., writing proposals and producing pitch decks, developing methodologies and research programs, etc.).
Experience with client-facing responsibilities, including leading client engagements.
Strong Presentation skills
Excellent communication and writing skills.
Experience with moderating in-depth interviews and online discussion boards, moderating focus groups a plus.
Strong analytical skills - going beyond descriptive findings to tell a story with actionable recommendations.
Team player with the ability to collaborate and maintain strong working relationships.
Ability to mentor, train, and manage entry-level employees.
Strong attention to detail and experience with catching mistakes and being detail oriented.
Expertise with Microsoft Office Suite (PowerPoint, Excel, Word).
Experience/coursework with statistics and advanced quantitative methods, a plus.
The base salary for this position is between $110,000- $120,000 commensurate with experience plus eligibility of a discretionary bonus. GSG provides a comprehensive benefits package including excellent coverage for medical, vision, and dental insurance; paid parental leave; generous time off and holidays; 401k with employer match; and additional benefits.
If this sounds like an opportunity for you, please send your information our way!
When submitting your resume, please include a cover letter which highlights your relevant experience, along with why you want to be part of the team at GSG. We are interested in candidates who align with our mission and want to contribute to our continued growth.
Candidates who match the needs for the position will be contacted via email.
If you are an individual with a disability and would like to request a reasonable accommodation to complete your online application or participate in the interview process, please reach out to ************************** or you may call ************** and ask to speak to someone in Human Resources - Talent Acquisition.
Global Strategy Group, LLC.
Global Strategy Group (GSG) is a full-service research, public affairs, and communications agency tackling some of today's most complex and important challenges. With more than two and half decades of experience and a team of 150+ talented professionals, we protect and build corporate reputations, influence public affairs decision makers, advocate on important social issues, and win campaigns. We combine unparalleled subject matter expertise with data-driven insights and innovative methodologies to generate urgency among stakeholders and key audiences, delivering tangible success for our clients.
Global Strategy Group is an Equal Opportunity Employer.
At GSG, we are distinguished by our depth of talent. Our people are team players, straight shooters, and problem solvers. We bring passion, energy, and drive to everything we do. This all comes from our closely held firm values, which have guided us since the day GSG opened its doors. We are committed to ensuring that our workplace provides a diverse, inclusive, and culturally rich atmosphere and are always looking for talented individuals to add to our culture.
We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, citizenship status, veteran status, uniform service member status, or any other protected class under federal, state or local statute.
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$110k-120k yearly 5d ago
Group Leader, After-School & Community Programs
Brooklyn Bureau of Community Services, Inc. 4.3
New York, NY job
A community service agency in New York is searching for a Group Leader for their Cornerstone Programs. This full-time role involves providing supervision and activities to children, youth, adults, and seniors in a supportive environment. Candidates must have a High School Diploma and enjoy working with children. Responsibilities include developing the curriculum and coordinating events. The position will require work on evenings and weekends. Competitive salary is offered.
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$30k-37k yearly est. 3d ago
Program Director - Supportive Housing for LGBTQ+ Youth
Brooklyn Bureau of Community Services, Inc. 4.3
New York, NY job
A supportive housing organization is seeking a Program Director to manage day-to-day operations of a program serving young adults aged 18-25 with serious mental illnesses and a history of homelessness. The Program Director will oversee staff, ensure compliance with performance standards, and cultivate a supportive environment for residents. Applicants need a Master's degree, five years in supportive housing, and experience with young adults or LGBTQIA+ populations. This role offers a competitive salary and a full-time position.
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$46k-58k yearly est. 5d ago
Special Assistant to Chief Executive Officer
Home/Life Services Inc. 3.5
New York, NY job
The Opportunity
Home/Life Services Inc. is seeking a high-caliber, mission-driven professional to serve as the inaugural Special Assistant to the CEO.
Following a period of significant growth, Home/Life has recently expanded its executive leadership team comprising an Interim Chief Executive Officer (CEO), long-tenured Chief Financial Officer (CFO), and new Chief Operative (COO), and General Counsel (GC). This role is not a traditional administrative position; it is a strategic "right-hand" role designed for a candidate who thrives at the intersection of operations, policy, and executive governance.
This position is ideal for a candidate looking for a 2-5 year high-impact "tour of duty" before potentially transitioning into a Chief of Staff role at this organization or elsewhere, or pursuing a terminal degree (JD, MPA, MPP) at a top-tier institution. You will have a front-row seat to the complexities of the NYC social services ecosystem and the internal mechanics of a large-scale non-profit.
About Home/Life Services Inc.
Established in 1995, Home/Life Services Inc. is a cornerstone of the NYC human services landscape. We provide safe, therapeutic environments and comprehensive support services for families impacted by homelessness. Our mission is to break the cycle of housing instability through innovative programming, case management, and economic empowerment.
________________________________________
Key Responsibilities
1. Strategic Executive Support & Coordination
CEO Leverage: Serve as a force-multiplier for the CEO, ensuring their time is focused on the highest-priority strategic initiatives.
Executive Team Integration: Act as a central nervous system for the newly expanded executive suite. You will support the CFO, COO, and GC on cross-functional projects, ensuring that the CEO's vision is translated into actionable results across departments.
Meeting Preparation: Prepare the CEO for all high-stakes meetings (City officials, Board of Directors, community partners) by drafting briefings, talking points, and strategic agendas.
2. Research, Policy & Special Projects
Policy Analysis: Conduct deep-dive research on NYC housing regulations, legislative changes, and social service trends to inform executive decision-making.
Inaugural Function Design: As the first person in this role, you will help design the systems and workflows for how the Executive Office interacts with the broader organization.
Project Management: Lead "special projects" that fall between departmental silos-ranging from the implementation of new organizational technologies to the development of new programmatic pilots.
3. Communications & Stakeholder Engagement
High-Level Writing: Draft sophisticated correspondence, Board reports, and policy memos on behalf of the CEO.
Internal Liaison: Serve as a diplomatic bridge between the Executive Team and site-level staff, ensuring organizational culture and goals are communicated effectively across all facilities.
Crisis Management: Assist the General Counsel and CEO in responding to urgent operational or legal matters with speed and discretion.
4. Executive and Administrative Operations
Strategic Scheduling: Oversee the CEO's calendar not just for logistics, but for strategic alignment with organizational priorities. Support other executive team members with scheduling needs.
Office Administration: Handle administrative tasks including filing, generating reports, managing mail, and ensuring all tracking sheets are up to date.
Information Management: Design and maintain tracking systems (project management tools) to ensure no executive-level deliverable falls through the cracks.
General Clerical Support: Perform necessary clerical duties such as scanning, photocopying, and responding to inquiries.
Event Planning: Help organize and execute team activities, including staff meetings, social events, and off-site retreats
________________________________________
The Ideal Candidate
We are looking for a versatile professional who possesses:
Exceptional Intellectual Curiosity: You are a fast learner who can pivot from a budget discussion with the CFO to a legal compliance review with the GC.
Advanced Writing Skills: You can synthesize complex information into crisp, persuasive memos and presentations.
High Emotional Intelligence: You can navigate NYC's complex political and social service landscape with diplomacy, maintaining confidentiality and professional poise under pressure.
Career Ambition: You are likely seeking a 2-5-year window to gain "under-the-hood" experience in non-profit management before moving toward a Chief of Staff role or a terminal degree in Policy, Law, or Administration.
Qualifications
Education: Bachelor's Degree required; Master's (MPA, MPH, MPP) or JD candidates (including those taking a gap before/after law school) are highly encouraged to apply.
Experience: 2+ years of professional experience in a relevant environments (e.g., government, legal, management consulting, or large-scale non-profit operations).
Technical Savvy: Expert-level proficiency in project management tools preferred
Resilience: Ability to serve as an "essential employee," responding to the dynamic needs of a 24/7 shelter provider in NYC.
Salary Range:
$95,000 to $120,000
$95k-120k yearly 3d ago
Assistant General Counsel
1199SEIU Benefit and Pension Funds 4.2
New York, NY job
About Us:
1199SEIU Benefit and Pension Funds provide comprehensive health and retirement benefits to thousands of union members and their families. We are committed to delivering exceptional service and ensuring compliance with all applicable laws and regulations. Join our team and make an impact in a mission-driven organization that values integrity, collaboration, and professional growth.
About the Role:
We are seeking an experienced Assistant General Counsel to join our legal team. This role involves representing the Funds in benefit litigation, providing counsel on ERISA compliance, and advising on labor and employment matters. The ideal candidate is proactive, detail-oriented, and skilled in litigation strategy and negotiation.
Responsibilities:
Represent the Funds in various benefit litigation matters in federal and state courts.
Provide legal support on qualified plan issues for multi-employer health plans and defined benefit plans, in compliance with the Employee Retirement Income Security Act of 1974 (“ERISA”), the Internal Revenue Code, and other relevant federal statutes and regulations.
Provide legal support in all areas regarding labor and employment matters involving Funds staff, including:
Defending the Funds before the Equal Employment Opportunity Commission, the NYS Division of Human Rights, the NYC Commission of Human Rights, and the National Labor Relations Board.
Negotiating and advising on the terms of the collective bargaining agreement with the staff union and defending the Funds in labor arbitrations.
Defending the Funds in pre-trial employment litigation matters, including taking and defending depositions.
Providing counsel regarding federal, state and local employment laws.
Providing counsel regarding staff deferred compensation plans.
Review relevant communications to members and employers for legal issues and accuracy.
Participate in professional development and other assigned projects.
Qualifications:
Juris Doctorate Degree; admitted to practice in New York State required, New Jersey a plus.
Minimum of five (5) years relevant experience or demonstrated interest in the relevant practice areas, or three (3) years trial experience required.
Ability to strategize for litigation initiated against the Funds, respond timely to court deadlines, manage all discoveries, including drafting and responding to discovery requests, taking depositions, and witness preparation, perform oral arguments at motion hearings
In-house experience preferred but not required.
Excellent understanding of legal principles as they relate to federal and state court procedures.
Excellent writing and legal reasoning skills are essential.
Ability to work well as part of a team and interact with non-legal operational staff and outside counsel.
Superb initiative, ability and desire to work independently and assertively.
Ability to travel to courts in various counties, occasionally during the evening.
Ability to work with and communicate effectively with staff, trustees, and other professionals.
Strongly Desired: Knowledge of laws, regulations, and decisions affecting Funds' operations; Knowledge of ERISA and regulations affecting Taft-Hartley multi-employer benefit plans; Ability to attend out-of-state conferences.
$150k-206k yearly est. 4d ago
Therapist
The Jewish Board 4.1
New York, NY job
PURPOSE:
The purpose of the Brief Strategic Family Therapy (BSFT) Therapist in the Preventive Service Department is to implement the BSFT model with family with child(ren) between the ages of 6 to 17 years old who present with various behavioral problems, including school truancy, substance use, conduct problems, and delinquency. The Preventive Services Department provides child welfare services using Evidence Based models to ensure that families are able to provide safe environments for their children, keep children safe in their homes and reduce the need for foster care. Prevention is an essential part of the child welfare continuum and requires a commitment to the wellbeing of all members of a client family. All services are provided in a family's home and community.
POSITION OVERVIEW:
The Therapist works with families to assess their needs, develop intervention plans, and deliver therapy sessions that are tailored to the family's unique circumstances. They collaborate with other service providers to ensure a comprehensive approach to the family's care. The therapist also plays a crucial role in monitoring the family's progress, adjusting treatment plans as necessary, and working towards successful case closure.
The Therapist is a key figure in helping families overcome challenges, strengthen relationships, and create a safe and nurturing environment for children within the child welfare system. The Therapist provides all services in a client's home and community.
KEY ESSENTIAL FUNCTIONS:
Provide Child Welfare Preventive Services exclusively or primarily within the client's home and community
Build and maintain a collaborative relationship with every family member that has or should have a relationship with the youth who has identified needs.
Provide direct clinical treatment to the entire family using BSFT MODEL theory and techniques
As the leader of the therapeutic relationship, take responsibility for family progress and outcomes
Build and maintain a collaborative relationship with relevant community stakeholders (i.e., child protection services, probation officers, judges, schools, etc.) to ensure cooperation among service providers
Integrate case management services with an assigned evidence base model to help families meet their basic needs to promote stability and reduce stress
Transform negative interactions into positive and collaborative interactions
Focus on family strengths (defined from an interactional perspective). These are the connection, concern and love that are behind a family member's negative behaviors.
Conduct assessments including review of referral information, identify and engage key participants, identify strengths and weaknesses and collaboratively develop goals.
Videotape all family therapy sessions, with consent
Conduct family therapy in a place and at the time that is most convenient to the family
Maintain clear and concise documentation of treatment efforts that promote peer, supervisory, model expert and ACS review and feedback.
Adhere to the fidelity of the model. Work within the model's structure, regarding length of treatment, case contacts, interventions, supervision, and documentation.
Entering documentation in the OCFS and ACS Database System (PROMIS and CNNX)
Collaborate with child welfare and follow ACS guidelines for preventive services, in particular the safety and risk aspects.
Participate in all BSFT MODEL training, supervision and consultation activities
Manage the extensive travel requirements involved in serving families in their homes
Work a hybrid schedule based on program needs
Comfortable with group supervision and commitment to work on professional development goals to improve adherence
Work a flexible schedule to meet the needs of families
Outreach to generate referrals for program
Work with a team to meet client, program, and division needs
Additional tasks as assigned
CORE COMPETENCIES:
Ability to connect at a human level with clients to engage and maintain them in therapy
Ability to establish an effective and collaborative relationship with all family members, requiring the therapist to manage her/his own feelings about each family member.
Outstanding interpersonal skills
Willingness and ability to be strengths focused
Ability to function in the context of high tension and anger in the family
Ability to shift the family from content to process, from past and future discussions to interactions that occur in the present
Appreciation, respect, and understanding for teamwork and organizational systems
Ability to maintain high level of self-awareness
Ability to observe the present- the interactions that occur in front of the therapist- as they occur.
Ability to be comfortable with cultural differences; to relate in ways that are respectful, strength-focused, and culturally appropriate
Ability to be family-centered, and to allow the family to interact. The therapist does not need to be the center of the therapy but rather places the family at the center of the therapy.
Ability not to buy the family's frame. Keep sufficient independence from the family to enable you to observe the family and come to your own conclusions based on what you see, rather than on what the family says.
EDUCATIONAL/TRAINING REQUIRED:
Master's degree in Social Work, Psychology, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy or a related subject area.
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
Bilingual/Bicultural preferred
Experience working in the client's home.
Experience working in a Child Welfare, JJI, or Adolescent Focused program.
Experience and /or knowledge of Evidence-Based Models, Motivational Interviewing and Solution- Focused work. Experience of working within diverse communities.
Direct practice with families
Computer Skills Required:
Knowledge of Microsoft office required
Knowledge and experience with the Connections system preferred
Work Environment / Physical Effort:
To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
Risks/hazards associated with the position are those which may be encountered travelling around New York City and interfacing with clients experiencing an acute mental health crisis or serious emotional disturbance.
Position is currently hybrid but can become 100% in person based on program need.
If you join us, you'll have these great benefits:
Generous paid time off in addition to paid agency holidays and 15 sick days
Affordable and high-quality medical/dental/vision plans
Tuition assistance and educational loan forgiveness
Free continuing education opportunities
403(b) retirement benefits and a pension
Flexible spending accounts for health and transportation
27/7 Accessible Employee Assistance Program
Life and disability insurance
Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
More on Equal Opportunity:
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Pay Type
Salary
61,000 USD
$45k-58k yearly est. 3d ago
Manager, Meeting Services
American Thoracic Society 3.8
New York, NY job
Our Company:
The American Thoracic Society (ATS) improves global health by advancing research, patient care, and public health in pulmonary disease, critical illness, and sleep disorders. Founded in 1905 to combat TB (Tuberculosis), the ATS has grown to tackle asthma, COPD (Chronic Obstructive Pulmonary Disease), lung cancer, sepsis, acute respiratory distress, and sleep apnea, among other diseases.
The Position:
Reporting directly into the Senior Manager of Meeting Servies, the Manager of Meeting Services, performs managerial functions related to the logistical aspects of the International Conference headquarter hotel, special events and select services. The Manager assists in planning meetings and events outside of the International Conference.
Position Responsibilities:
Conference Support:
Assist Director with Vendor & Facility Management, assist with all show management requests and orders for the Convention Center and support the department as needed.
Provide project management support to Director, Meeting Services and internal stakeholders on logistics for the ATS Association Builds, which includes the Networking Super Center and Studio, International Participants Center and Studio, the ATS Center, the Speakeasy, and the Donor Cafe. Attend planning meetings, manage project plans and timelines, and process requests, floorplans, and event orders, Support the logistics for conference structures: Journal Wall, Ribbon Wall, Vaccine Initiatives, BEC, ILDEC, and Collaboration Lounges.
Provide project management support to Director, Meeting Services and internal stakeholders on logistics for the Early Career Professionals programs. Attend planning meetings, manage project plans and timelines, and process requests, floorplans, and event orders.
Provide project management support to Director, Meeting Services for Sponsorship and Exhibit Department tasks and orders. Attend planning meetings, manage project plans and timelines, and process requests, floorplans, and event orders.
Partner with Meeting Services Consultant to request, review, and update floorplans.
Administratively support the estimate request process, reconcile budget to actual process, grant reconciliation, and distribution of department spend reports.
Serve as a point of contact for location managers, office manager, and vendor partners onsite; schedule preconference training and onsite meetings for contracted support staff: develop supporting materials and communicate changes to ensure seamless execution.
Provide administrative support to the Director, Meeting Services and Department by managing the internal resource document construction, weekly call/agenda management, and documenting & summarizing meeting outcomes.
Conference Management:
Manage the menu development, BEOs, and onside execution for all F&B services at the Convention Center. Negotiate and confirm rates, understand and communicate caterer policies, communicate/forecast orders and guarantees, and construct a BEO review presentation for Director's approval. Support Director of Meeting Services with estimate requests, menu rates, and sample cost scenarios.
Manage onsite production and daily activity logistics for the ATS Association Builds, which includes the Networking Super Center and Studio, International Participants Center and Studio, the ATS Center, the Speakeasy, the Donor Cade and the conference structures.
Manage onsite production and daily activity logistics for the Early Career Professionals programs.
Manage the Conference Shuttle Program in partnership with the Sr. Manage, Meeting Services including the RFP process, service recommendations, contract negotiations, and route & signage plan.
Oversee and manage all logistics for conference shipping including staff deliveries, Scooter deliveries, and onsite delivery/return/donation logistics.
Manage the Department supply shipments to/from the conference including, but not limited to registration lanyards and shirts, office supplies, location manager documents, and onsite needs.
Work with the Department Consultant on processing department sign orders.
Oversee and manage the logistics for annual Vendor Meeting held in the ATS Office. Provide direction and support to temp/consultant in compiling and scheduling agenda items across multiple departments; arrange overnight accommodation and food and beverage services. Manage post-meeting action items.
Provide preplanning support and onsite management of daily logistical activity to the Offices within the convention center.
Provide preplanning support and onsite management of floral orders for the conference project management updates and update/change management of orders/tasks.
Manage the creation, compilation, and distribution of convention center resources documents for all internal and external stakeholders.
Conference Management:
Annually develop, manage, and maintain the meeting specification database (Form) used to track and deliver orders for the International Conference.
Support the in-take process (Meeting Request Forms) for stakeholder orders in the convention center, regularly supporting the Director in meetings with staff to confirm details of the orders.
Oversee the transfer process of the Meeting Request Forms into the Resume Builder Section of the software, translating the requests into conventional vendor orders.
Manage delivery of orders to all facility and vendor partners.
Manage the weekly change report with communication and distribution of all changes or orders.
Lead weekly change calls with all facility and vendor partners.
Directly oversee and update back-end information with supplier inventory.
Basecamp & Monday.com Basic Usage & Task Management.
For new projects, design and optimize workflows, templates, and reporting dashboards within the project management software to enhance efficiency.
For existing projects, utilize designated project management software to track all logistical tasks, deadlines, and progress.
Input and update conference-related tasks, assign owners, and monitor completion within the project management software.
Actively update shared project boards and Task Lists with notes and updates from meetings and at the direction of supervisor.
Communicate progress through the software.
Proactively identify opportunities to leverage the software features for improved task tracking, resources allocation, and timeline management.
Miscellaneous:
Travel for ATS approximately 4-6 times a year, as needed; including a required 10-day trip to execute the conference annually.
Maintain department vendor list and vendor access to shared files and project tasks
Manage the compilation of information for Conference FAQs and Website
Position Qualifications:
Bachelor's Degree in related field plus two years meeting planning experience or an Associate's Degree and three years meeting planning experience.
Must have experience in F&B orders and BEO management
Must have experience working in a convention center
Exceedingnly strong project management and technical skills with the ability to organize an immense amount of orders and details.
Strong, efficient skills in Microsoft office programs (Excel, PowerPoint, etc.)
Eperience with Basecamp and Monday.com project management software in beneficial
Ability to manage several projects at once and work independently.
Familiarity with vendor contracts and operations; negotiation experience helpful.
Handles stress effectively; remains calm and focused when facing challenges.
Strong written, oral, and interpersonal communication skills.
Willingness to travel.
Reasons to consider us:
Hybrid work environment (two remote days each week)
Generous paid holidays & paid time off
Comprehensive medical, dental, and vision benefits
403b with partial company match
Commuter benefits
Physical requirements:
Please note that this is a hybrid position that will require you to come into our New York Office on Tuesday, Wednesday, and Thursday each week.
Some travel may be required, such as to our annual International Conference and Grover Conference.
You may experience prolonged periods of sitting and/or standing.
You may experience repeated typing motions involving your wrists, hands, and/or fingers.
You may need to lift or carry up to 15 pounds of work equipment.
Pay Range: We are pleased to offer a range of $75,000 - $80,000 for this position.
ATS is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all individuals. ATS will not discriminate against any applicant for employment, employee, or intern on the basis of race, creed, color, sex, gender identity or expression, religion, national origin, age (40 and over), disability, military status, veteran status, genetic information or any other basis protected by applicable federal, state or local law. ATS also prohibits harassment of applicants for employment, employees or interns based on any of these protected categories. It is ATS' policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
ATS is committed to the full inclusion of all qualified individuals. In keeping with our commitment, ATS offers reasonable accommodation in the hiring and employment process for individuals with disabilities. Accordingly, if you require a reasonable accommodation to fully participate in the application or hiring process you may request a reasonable accommodation at any time.
$75k-80k yearly 2d ago
Director CCBHC Field Operations
Catholic Charities Brooklyn and Queens 4.3
New York, NY job
Director of CCBHC Field Operations
Rockaway Behavioral Health Clinic - Far Rockaway, NY 11691
When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration.
Why you will enjoy being part of our team:
Competitive Salaries and Benefits
Professional Development (CEUs)
High Quality Supervision
Opportunities for Advancement
STATEMENT OF THE JOB
Under the direction of the Vice President, the Director of CCBHC Field Operations has responsibility for administrative and managerial operations for the CCBHC including the Article 31 Mental Health Clinic, the Article 32 Addition Clinic, the Mobile Crisis Team, Benefit and Peer services and attached school satellite clinics. The Director of CCBHC Field Operations is responsible for providing day-to-day management and leadership of the programs including fostering an environment that promotes excellence in service delivery as well as staff accountability.
The Director of CCBHC Field Operations for Integrated Health & Wellness Services will be responsible for managing day-to-day program operations, overseeing the appropriateness and effectiveness of outpatient services, including the provision of program/supervisory coverage /management, and the identification of gaps in service delivery system. The Director of CCBHC Field Operations will be responsible for representing the Agency at meetings which may occur evenings and weekends, conferences which may require overnight and/or out-of-state attendance, and public forums. The Director of CCBHC Field Operations will be responsible for strategic planning and implementation, development and implementation of processes and services that will improve the service delivery system, program development - including monitoring revenue, expenditures, productivity, outcomes, staff training and development, compliance with budgets and contracts, agency policies and procedures, regulatory requirements and audit readiness and new initiatives. The Director of CCBHC Field Operations for Integrated Health and Wellness plays a key role in the integration of services across the agency. The Director of CCBHC Field Operations is expected to have regular interactions with all levels of staff both within Integrated Health and Wellness and the other corporations in CCBQ to promote coordinated care and comprehensive service delivery.
• Monitors program activity and productivity and adjusts services to maximize revenue Providing some direct service to designated consumer population.
• Planning, coordinating, identifying, and implementing program outcomes and evaluation, strategic planning, accreditation efforts and program development.
Reviews and generates budget reports and fiscal analysis and monitoring of program budgets.
Monitoring program management staff adherence to Agency, funding source and regulatory requirements.
Coordinating, delegating, and monitoring Integrated Health and Wellness Services' response to serious incidents and critical debriefing. Responding to the site if determined necessary by VPs and agency senior management.
Collaborate with both Agency administrative staff and program staff to develop and adhere to on-site emergency response preparedness and readiness protocols.
Awareness, preparation, and participation in internal and external audits.
Review of Corrective Action Plans related to audit and/or Quality Assurance activities - including developing written responses as needed.
Developing strategies to ensure that programs may obtain highest level of certification/license.
The position requires the ability to hold 24 hour/7 day per week staff accountable for the management of complex, multi-function programs at multiple sites and to step in to perform those duties as needed.
Organizing and coordinating residential and outpatient services so that the goals and objectives of the services are understood, fostered, and supported throughout the Integrated Health and Wellness Division.
Developing strategies to ensure that the Agency is regarded as a leader in its service provider communities.
Facilitating programs' understanding and incorporation of Agency determined Best Practices, Integrated Delivery and/or Evidence Based Practices models as needed.
QUALIFICATIONS
Master's Degree in Social Work from a nationally accredited institution.
Valid NYS LCSW required.
Preferred experience in Behavioral Health programs.
Minimum of 3 years' supervisory experience in the Behavioral Health field with preferred experience in outpatient Article 31 clinic, rehabilitative and recovery programs, or equivalent service setting.
Strong understanding of mental illness and substance abuse.
Demonstrated ability to manage multiple programs serving diverse populations with substantial budget responsibility.
Ability to coordinate integration and collaboration efforts across agency programs.
Excellent leadership and team building abilities.
Requires a combination of skills in the following areas: program administrative and operations, monitoring and oversight of various program types and service delivery models, evaluation of program services and staff, personnel management, data and trend analysis, public/community relations, and governmental relations.
Excellent time management and organizational skills
Excellent communication, organizational and analytical skills, comfort with public speaking and advocacy, ability to train and educate staff.
Excellent computer skills; proficient in Microsoft Office suite; competent in utilizing internet for business purposes including operations and communication.
Must be able to use an electronic health record and provide data and outcomes through electronic formats and databases.
Able to work flexible hours and days - including evenings/holidays according to programs/agency needs.
Regularly required to talk, hear, walk, stand, & sit.
Frequently lifts and/or moves up to 10 pounds.
Should be able to operate a computer keyboard, mouse, & office equipment.
Ability to read printed materials and computer screens.
Ability to travel throughout the five boroughs from site to site at various times of day/night.
BENEFITS
We offer competitive salary and excellent benefits including:
Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
Medical,
Dental
Vision
Retirement Savings with Agency Match
Transit * Flexible Spending Account
Life insurance
Public Loan Forgiveness Qualified Employer
Training Series and other additional voluntary benefits.
For more information on our organization, please visit our website at: ************ EOE/AA.
Rehab CNA
The Warren Center is seeking a Rehab CNA
We offer a $5,000 sign-on bonus
The Rehab CNA assists in the delivery of rehabilitation services under the supervision and direction of rehabilitation personnel within the disciplines of Physical Therapy, Occupational Therapy and Speech-Language Pathology as allowed by state and federal regulations. Transports residents on active therapy program, as well as assists in therapy related activities assigned by rehab personnel. Responsible for clerical duties assigned by the Therapist Managers and other rehabilitation staff for timely and organized maintenance of equipment, medical records, soft charts and other documentation. Basic computer work and data entry may be required.
Assists in direct therapy service provision by carrying out delegated, selected patient related tasks under the direct supervision of a therapist allowed by state and federal law.
Transports patients/residents to and from therapy department safely and efficiently. Transportation responsibilities include: advancing to the next resident if previous resident is not ready (notifying therapist when returning to department), ensuring that resident's feet are on the foot rests when applicable, ensuring resident is in correct wheelchair by checking name tag on back of wheelchair, ensuring appropriate seat belt or seat alarm is in place, ensuring oxygen tanks have sufficient oxygen and notify nursing and /or therapy when low, transports one resident at a time, and upon completion of therapy session returns resident to unit, nursing station or dining room, if requested. Do not return resident to their rooms unattended unless instructed.
Escorts independently ambulatory residents to the rehabilitation department when requested.
Provides additional physical help for patient transfer and safety needs under the direct supervision of a therapist or therapist assistant. Assistants do not perform clinical tasks reserved for licensed therapists or therapist assistants.
Maintains cleanliness and safety of the rehabilitation department's physical environment and assigned equipment.
Oversees maintenance of equipment in accordance with infection control safety guidelines.
Responsible for maintenance and replenishment of daily needs of clean linen and other commonly used items. Returns used/soiled linens to housekeeping per facility protocol.
Completes assigned clerical duties, such as computer data entry, photocopying, filing, answering the phone, retrieval of therapy related documentation and other paperwork.
Maintains a record of equipment maintenance and cleaning schedule as assigned by the therapist manager/s.
Performs routine inventory and informs the Therapist Manager/s of stock replenishment needs.
Performs other duties as assigned by his/her supervisor.
Participates in quality improvement activities as assigned by the Therapist Manager and/or Corporate Director of Rehabilitation.
Responsible for service and operational excellence of all assigned activities to ensure the delivery of quality services required to meet or exceed the expectations of patients / residents, families, caregivers and customers.
Exhibits courtesy, compassion and respect to patients, residents, families, caregivers, visitors, physicians, administrators and co-workers.
Adheres to established confidentiality standards, including but not limited to HIPPA regulations and internal company policies.
Requirements:
High school diploma or equivalent. One year experience in a health care setting preferred. Current certification as a Certified Nurses Aide (CNA) required.
Writes and understands English; Basic computer skills.
Ability to function effectively in multi-faceted systems and to interact effectively with all levels of staff and customers.
Demonstrates good organizational and interpersonal skills.
Interested in assisting those in need, and enjoy working with the elderly.
About us:
Warren Center is an eighty-bed skilled nursing facility located at 42 Gurney Lane. Our facility provides a wide spectrum of nursing care to the residents of Warren County. We provide short-term rehabilitation services to people who cannot immediately return to their homes because of an accident or illness. We also provide long-term care for individuals who are unable to care for themselves. We look at each person from an individual perspective. We then utilize a team approach working with the residents and their families to develop a unique plan of care to meet their needs. Warren Center is a proud member of the Centers Health Care consortium.
$34k-42k yearly est. 17h ago
Department Director
The Jewish Board 4.1
New York, NY job
PURPOSE:
The Kaplan House (Manhattan) and Cedar Knolls House (Bronx) provides therapeutic and support services to adolescent's ages 16-21 who are referred to us through ACS and the Juvenile Justice system. The Supervised Independent Living Program (SILP) provides a transitional living environment for older youth17-21 years old who are ready to move towards independent living. Our residents have experienced significant trauma, resulting in behavioral, emotional, and functional/ development issues. Both Programs offer an extensive independent living skills program, including vocational preparation, and educational services that assists youth towards reaching independence. The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality,
evidence-based services to individuals and families in the communities we serve. Our staff uses a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Our children's community residences are single site residence's that provides a group living for eight children and/or adolescents. The program provides a supervised, trauma informed therapeutic environment, which seeks to develop the resident's skills and capacity to live in the community and attend school/work as appropriate
POSITION OVERVIEW:
The Director of CPI Coordinator will be responsible for overseeing the quality of care in ACS/OFCS/OMH Children Residential Programs. In addition, ensure the programs are incompliances with all regulatory bodies. The Director of CPI will updates policies and procedure for the programs.
KEY ESSENTIAL FUNCTIONS:
Monitor and assist with implementing on-going CPI activities including a systematic quality improvement plan which identifies program strengths and weakness; develop internal staff trainings, conducting internal audits (scorecards), facilitating external agency audits and preparedness.
Completely monthly score cards for the SILP program.
Act as Liaison with the Evaluation and Review staff at JBFCS Headquarters as well as other regulatory bodies including Justice Center, OCFS, APA, OMH, MHCU, Older Youth Services, etc.
Continually evaluate organizational needs including development and yearly review of Program Policies and Procedures, ensuring they meet regulatory changes and guidelines.
Overseeing agency compliance with regulator applications including: ARTS, LTS, PAT, 29i application, Agency Annual Profile, QRTP profile, and Connections.
Track and oversee agency incidents, this includes documentation of events, regulate Alltrac reports, OSR reports, MHCU reports, OCFS fire alerts, LGBTQ notifications, PIPs/CAPs.
Monitor all Justice Center allegations, significant incident follow up, internal investigations and IRC presentation and recommendation follow up.
Will provide weekly supervision to the CPI Coordinators, and monthly group supervision.
Conduct periodic resident satisfaction surveys, and surveys requested by governing bodies.
Facilitate FTC's (Family Team Conferences) in the absence of the program CPI Coordinator, as needed.
Facilitate all FTC's for the SILP program.
Case consultation for high risk cases, and clinical guidance to program directors and clinical leads.
Provide coverage in event of program CPI vacancy.
Update team with new ADM's from OCFS, and trainings that support the team via HSLC and ACS Workforce Institute.
Will monitor the Community Residences Playbook.
Will Manage the PIR and data collection for ITM with program leadership
Participates in weekly administrative meetings
Participates in regular staff meetings and trainings.
Other tasks as assigned.
CORE COMPETENCIES for the position include:
Willingness to work with children/adolescents living with the impact of trauma and experience mental health challenges
Compassion and respect for vulnerable individuals
Patience and understanding for the sometimes slow process of stabilization and recovery
Excellent youth engagement skills
Strong verbal and written communication skills
Attention to detail
EDUCATIONAL/TRAINING REQUIRED:
Master's degree required
3 plus years of supervisory experience
Experience with Residential Care preferably with Adolescents.
Driver's License required to meet all insurance requirements.
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
Completes regular and timely documentation
Coordinate and collaborate with the administrative team
Monitor the Alltrac system and OCFS significant incident responses.
Update all policies and procedures on a yearly and as needed basis.
COMPUTER SKILLS REQUIRED:
Working knowledge of Connections, Microsoft Office, Outlook and Word, and other databases
Aptitude for learning new systems and application software
Travel between programs.
VISUAL AND MANUAL DEXIERITY:
Able to read data and document, including spreadsheets, reports and electronic health records in a printed form and on the computer screen.
Able to input data in the electronic health record.
Limited application of manual dexterity and hand eye coordination.
WORK ENVIRONMENT/PHYSICAL EFFORT
Travel between programs.
If you join us, you'll have these great benefits:
Generous paid time off in addition to paid agency holidays and 15 sick days
Affordable and high-quality medical/dental/vision plans
Tuition assistance and educational loan forgiveness
Free continuing education opportunities
403(b) retirement benefits and a pension
Flexible spending accounts for health and transportation
24/7 Accessible Employee Assistance Program
Life and disability insurance
Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
More on Equal Opportunity:
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Pay Type
Salary
Hiring Min Rate
85,000 USD
Hiring Max Rate
89,000 USD
$78k-104k yearly est. 2d ago
Supervising Attorney
Neighborhood Association for Inter-Cultural Affairs 4.0
New York, NY job
Job Title: Supervising Attorney
FLSA Classification: Full-time (35 hours), Exempt
The Supervising Attorney will supervise a team of staff attorneys and paralegals. The Supervising Attorney holds a leadership role, he/she is responsible to train and mentor the legal. The Supervising Attorney needs to have strong management skills, experience in conflict resolution, and provide culturally sensitive services to low-income families of the Bronx. The Staff Attorney represents NAICA clients facing eviction in the Bronx County Court House (Housing Court).
Primary Job Responsibilities/Duties
The Supervising Attorney is responsible for, but not limited to:
Strong leadership and management skills with the ability to supervise a team of about eight attorneys and five paralegals;
Train, supervise and mentor staff;
Prepare staff attorneys and paralegals for appearance for full representation non-payment and holdover proceedings in Bronx Housing Court and the NYCHA part and appear with them as necessary;
Oversee a weekly high volume, court based intake process for Universal Access;
Conduct outreach, including facilitating educational workshops and trainings;
Manage referrals made to our agency;
Review and revise legal agreements, documents, motions, orders to show cause, etc.;
Judge the merits and spot the issues of court cases that we are assigned by the court, the Department of Social Services, or self-referred;
Respond tactfully to client, community and staff concerns;
Create and maintain a professional work environment that fosters excellent legal outcomes, effective teamwork and clear communication;
Reinforce and maintain staff accountability;
Develop and maintain relationships with community based organizations, government agencies, elected officials and the courts;
Participate with HRA working groups and other meetings regarding Universal Access;
Experience providing client representation and handling a case from intake to closing
Strong team building skills and ability to work individually
Professional ethics and integrity
Excellent communication, research, organizational and writing skills
Ability to anticipate legal issues
Experience working with low income individuals
Physical Requirements
Position is primarily sedentary.
Operating computer equipment and/or similar office machinery is essential.
Self-expression is mandatory with the ability to exchange information.
Ability to sit for extended periods and perform repetitive tasks.
Must be able to lift and carry up to 20 pounds.
Must be able to travel to multiple NYC sites as needed.
Work Environment / Schedule Requirements
Office setting with regular exposure to computer screens and moderate noise levels.
May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events.
Qualifications
An attorney in good standing in New York State with 2-5 years' experience including trial experience
Admitted to New York Bar and Litigation experience
Familiarity with New York City housing law and public benefits
Ability to handle stress and work in a fast-paced, high volume environment
Strong time management skills
Fluency in Spanish is a plus
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.
A prominent arts organization in Brooklyn is seeking an Executive Director to lead strategic initiatives, oversee financial health, and promote community engagement. The ideal candidate will have at least 5 years of leadership experience in a performing arts setting, demonstrating strong skills in fundraising and strategic planning. This role offers an annual salary of $120,000 and includes a comprehensive benefits package.
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$120k yearly 6d ago
Strategic Communications Consultant
New York Foundation 3.9
New York, NY job
Job Title: Strategic Communications Consultant
Reports to: Communications Manager
Status: Independent Contractor
ABOUT THE NEW YORK FOUNDATION
The New York Foundation is a steadfast supporter of community organizing, grassroots advocacy, and movement-building. We believe that the resilience and vitality of New Yorkers is the city's greatest resource, and we value the courage and experience of community groups and their leaders. In the ongoing struggle for racial, economic, gender, and climate justice, the Foundation supports grassroots initiatives that build power to confront systemic barriers and inspire people to work toward a more just, equitable, and inclusive city.
JOB OVERVIEW
The strategic communications consultant collaborates with and supports the Communications Manager throughout 2026 on independent projects, real-time workflow collaboration, media assistance and coaching, research, and other internal and external communications projects that emerge throughout the year.
This position prohibits the usage of generative artificial intelligence and all work must be completed without AI tools.
RESPONSIBILITIES
Include but are not limited to:
Strategic Collaboration
Weekly hour-long check-ins with Communications Manager
In-meeting partnership with Communications Manager on weekly workflow
Coaching Communications Manager on engaging with and pitching to philanthropic media
Outlets such as Chronicle of Philanthropy, Inside Philanthropy, Impact Alpha, and Philanthropy New York
Collaboration on messaging strategy through social media, newsletters, and network organizing
External priorities for pitches and messaging include trust-based philanthropic practices, funding grassroots organizing, the New York City and State funding landscape, catalytic investment opportunities, co-filing shareholder proposals, and establishing a strategic reserve fund
Project: Messaging Guide
With guidance and feedback from the Communications Manager, develop a comprehensive staff tool encompassing messaging priorities, tone, and guidance for each area of the foundation's work
Include “elevator pitches” for each work area
Match the current tone, approach, and personality of the foundation
Facilitate a staff-wide training on using the guide
Other Projects as necessary
SKILLS AND EXPERIENCE
Preferred skills and experience include:
5 years minimum experience in a philanthropic or nonprofit communications role
Collaborating with team members through support and peer exchange of learning and ideas
Engaging philanthropic audiences on multiple platforms, including newsletters, LinkedIn, news publications, and virtual and real-time presentation
Pitching to media outlets, initiating and maintaining relationships with journalists
Familiarity with mission-aligned investment and shareholder engagement
Drafting internal communications guidance and policies, for example messaging guides, AI policies, and document retention policies
Researching
Ability to problem-solve, plan, and prioritize tasks
Ability to combine assisting and skill-sharing during projects
Strong written and oral communication skills
Other preferred qualities include:
A clear commitment to the mission and values of the New York Foundation, particularly an understanding of community organizing for racial, economic, gender, and climate justice
Positivity, ability to motivate others, and affirming
Sense of humor and camaraderie
Empathy, humility, and a respect for divergent points of view and approaches
Adaptability
COMPENSATION
This position will be contracted. The compensation range is $20,000 to $30,000 depending on experience, for an estimate of 100 hours of work to be completed in 2026.
HOW TO APPLY
Please use the New York Foundation BambooHR system to submit your application. Make sure to include the following materials:
A cover letter briefly outlining the projects that make you eligible for this scope of work
A resume that includes references and past clients
Examples of relevant past work:
A messaging guide you have created for another client
Published articles you pitched
Newsletters/socials/writing samples that demonstrate deployment of a comms strategy
A LinkedIn presence you have strategically curated
Applications received by January 16th, 2026 will receive priority review. However, applications will be accepted on a rolling basis until the position is filled.
EQUAL OPPORTUNITY
The New York Foundation is an equal opportunity employer and considers all applications without regard to race, color, national origin, religion, creed, color, sex, gender identity or expression, sexual orientation, age, disability, HIV serostatus, socio-economic status, marital status, veteran status, or any other category protected by local, state, or federal laws.
Cultivating a team that reflects the diverse experiences New York City communities is essential to building a strong team to advance our mission. We strongly encourage submissions from qualified applicants who are people of color; immigrants; people with disabilities; LGBTQ people; transgender, gender non-conforming, and non-binary people; and formerly incarcerated people.
$20k-30k yearly 27d ago
Chief Development Officer: Lead Major Gifts & Partnerships
Feeding America 4.3
New York, NY job
A leading nonprofit organization in New York seeks a Chief Development Officer (CDO) to spearhead an ambitious fundraising strategy. The CDO will collaborate with the CEO and Board, lead a team of 24, and oversee major fundraising efforts. Ideal candidates will have 15+ years in nonprofit development, with proven success in securing significant donations, and a strong connection to community food security initiatives. The position offers a competitive salary and comprehensive benefits, including 403(b) retirement savings plan and professional development.
#J-18808-Ljbffr
$50k-67k yearly est. 4d ago
Early Intervention Occupational Therapy Evaluator
Autism Care Partners 3.8
New York, NY job
Part-time, Contract Description
Find your passion!
is part of ACP Early Intervention, a division of Autism Care Partners.
**Looking for Occupational Therapy Evaluators in NYC**
What you'll be doing at Autism Care Partners:
The Early Intervention Evaluation Department is actively seeking qualified Occupational Therapists to conduct evaluations. Ideal candidates will:
Demonstrate expertise in conducting OT assessments for early intervention-aged children.
Follow best practices in OT evaluation and reporting.
Be proficient in administering and interpreting current standardized testing tools,
This is a great opportunity to support early childhood development and make a meaningful impact in the lives of young learners.
Essential Functions
Conduct comprehensive OT evaluations using current, standardized tools.
Contact parents within 48 hours of referral to schedule evaluations; therapists create and manage their own schedules.
Submit thorough, proofread reports within 5 days of the evaluation.
Communicate effectively with parents and teachers, addressing concerns and gathering insights on the child's functioning.
Maintain regular and reliable attendance.
Competencies
Sensitivity to developmental delays and family concerns.
Strong interpersonal and communication skills.
Work Environment
This position operates in a child's home, daycare, preschool or Head Start wherever the child is attending and therapist schedules the evaluation at the appropriate setting. Occupational Therapists need to understand and be sensitive to the various cultural differences and diversities exhibited within New York City. The parents must be informed as to where the evaluation is being conducted for their child.
Physical Demands
Traveling from case referral to case referral.
Carrying testing materials
Travel Required
Occupational Therapists need to be willing to travel to a child's home, daycare and preschool setting wherever the evaluator schedules the evaluation to be conducted.
Education and Experience
Master's Degree in Occupational Therapy
Graduate from an accredited program in Occupational Therapy
Experience working with children aged 2-21-year-olds.
Bilingual Extension if applicable
Additional Requirements
Employees in this role are considered essential workers as part of the critical infrastructure.
No prior criminal history
OUR MISSION
Empowering families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care.
OUR VISION
Transforming lives as a leader in innovative, integrated, and person-centered care.
OUR VALUES
Clinical excellence: Our services are evidence based, outcome driven, effective, and high quality.
Collaborative: Our interdisciplinary teams work together to provide the best care. We create a relationship-driven, inclusive community where everyone's ideas are welcome.
Optimism and hope: We maintain a positive attitude and bring our clients hope.
Inclusive: We value diversity and seek equity. We serve all communities, including many that are often underserved and under resourced.
Ethical: We act with integrity and transparency.
Disclaimer:
Please note this is not designed to cover or contain an exhaustive list of all expectations, duties or responsibilities that are required of the employee for this job; employees may be required to perform additional functions. The company reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their job, absent an undue hardship.
$53k-76k yearly est. 55d ago
Legal Intern
Neighborhood Association for Inter-Cultural Affairs 4.0
New York, NY job
Title: Legal Intern/Fellow
Department: Legal
Status: Part-time; schedule based on intern availability
About NAICA
Since 1974, NAICA has provided culturally and linguistically client-centered housing, legal, and social support services to residents of the Bronx. Our mission is to promote self-efficacy and improve the quality of life for individuals and families across New York.
NAICA's Legal Department provides free legal services to low-income households facing eviction and those residents with immigration matters throughout the Bronx. We advise, assist, and represent tenants to prevent displacement, secure essential repairs, and ensure access to critical public benefits. Our Immigration attorney can provide advice, representation and referrals for low-income Bronx residents with immigration matters. Through direct representation, housing advocacy, and community education, NAICA serves some of New York City's most vulnerable communities.
About the NAICA Legal Support Center
The legal support center provides advice, representation and referrals for underserved and marginalized immigrants in the Bronx. We provide free legal services and consultations in a culturally and linguistically sensitive manner, working closely with clients, community partners, the Mayor's Office for Immigrant Affairs (MOIA) and social service providers.
Internship Summary
NAICA seeks law students to join our Legal Department as Legal Interns/Fellows during the Fall, Spring, or summer terms. Interns work directly with the Staff Attorney and gain hands-on experience in Immigration law.
This internship is ideal for students interested in civil legal services, immigration law, public interest law, and direct client advocacy.
Key Responsibilities
Support Staff Attorney handling matters in various Immigration Courts and at Know Your Rights workshops.
Conduct legal research and draft memos, briefs, motions, and other substantive filings.
Draft legal correspondence.
Shadow Staff Attorneys during proceedings.
Attend client meetings and assist with case preparation.
Qualifications
Open to 1L and 2L law students (full-time or evening programs).
Strong interest in immigration law, public interest work, civil legal services, or poverty law.
Excellent legal research, writing, and analytical skills.
Familiarity with immigration law and previous immigration internship or clinic experience is a plus.
Ability to work with clients from diverse backgrounds with sensitivity and professionalism.
Strong organizational skills and attention to detail.
Commitment to racial, economic, and housing justice.
Spanish proficiency is a plus but notrequired.
Learning Outcomes
Gain direct experience in immigration law.
Strengthen legal research, writing, and courtroom skills.
Develop a working understanding of immigration law.
Learn how to support clients navigating USCIS, the court system, and any applicable public benefits.
Build the competencies required for public interest legal practice.
Equal Opportunity Statement
NAICA is an equal opportunity employer and strongly encourages applications from people with diverse backgrounds, including women, people of color, immigrants, people with disabilities, LGBTQ individuals, people from low-income households, and people with lived experience in the communities we serve.
$36k-46k yearly est. 4d ago
Qualified Intellectual Disability Professional (QIDP) - Day Habilitation - Jamaica
QSAC Careers 4.2
New York, NY job
"Urgently Hiring!! Looking to fill as soon as possible!!”
is $48,000-$55,000 annually
QSAC is Hiring! Our Day Habilitation program is looking for a dedicated and enthusiastic Qualified Intellectual Disability Professional (QIDP) to support its Day programs at one of our sites in Queens and Long Island. This rewarding position is part of the OPWDD regulations for QSAC Day programs.
Responsibilities
Assessment & Observation
Assess individual's to determine the habilitation needs
Develop and supervise the implementation of the Staff Action Plan (SAP)/Residential Habilitation Plan (RHP) goals and the Individualized Protective Oversight Plan (IPOP)
Monitor the integration of services and make changes in the objectives of the SAP (RHP/IPOP)
Analyze the data based on the execution of the RHP to monitor the progress of individuals and write the monthly progress notes
Perform observations and spot checks to monitor the implementation of goals. Retrain staff and revise goals as needed based on observations and clinical recommendations
Training & Communication
Attend Life Plan (Individualized Service Plan) meetings (Annual review and 6-month review), monthly staff meetings, and Interdisciplinary Team (IDT) meetings
Ensure the quality of staff in delivering and providing the necessary supports and supervision to each individual served by providing supervision, coaching, training, etc.
Maintain contact with the individual's family, Care Manager, Behavior Intervention Specialists, Day Program, treatment centers, and other QSAC programs to ensure continuity of services
Participate in the screening of potential new Day Hab attendees
Qualifications & Work Experience
Bachelor's Degree in one of the following professional categories (including, but not limited to) human services, sociology, special education, rehabilitation, counseling, psychology or related field required
One (1) year experience working directly with people with intellectual disability or individuals with physical and/or developmental disabilities and co-morbid psychiatric diagnoses
Knowledge about the “Level of Care Eligibility Determination” (LCED)
Proficiency in Microsoft Office
Able to work a flexible schedule
Possess a valid driver's license
General knowledge of theories and methods of applied behavior analysis (ABA) process, teaching strategies, assessments, and goal development
Ability to safely assist lifting individuals of various weights & 20 lb item
Ability to run, when needed
Mission
QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contributing to their communities in a meaningful way by offering person-centered services. QSAC pursues this mission through direct services that provide a supportive and individualized setting for children and adults with autism to improve their communication, socialization, academic, and functional skills.
Benefits
Our benefits go beyond health and retirement. You will be joining a passionate community of professionals and staff who support each other in a challenging and rewarding work culture.
Competitive salary
Medical, Dental and Vision Insurance have very low out of pocket costs (for FT staff)
Medical can be as low as $1 dollar per paycheck / $26 dollars a year for full medical coverage ( for FT staff)
Generous Paid Time Off policy (for full time staff) Start with 24 days annually
Group Life Insurance and Long Term Disability (for FT staff)
Flexible Spending Accounts (for FT staff)
Pre-Tax Commuter Benefits
403(b) Retirement with Employer Discretionary Match (for FT staff)
Opportunities for career advancement
Qualifications are subject to change in accordance with government regulations.
*Employee costs listed are based on individual coverage.
Qualifications are subject to change in accordance with government regulations.
QSAC is Equal Opportunity Employer (EOE)
Mission-Oriented. Results-Driven. Collaborative. Passionate. We Are QSAC.
INDCLINIC
To Apply: Please send resume to Jobs@qsac.com