San Francisco Community Clinic Consortium jobs - 22 jobs

Street Medicine Case Manager II About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Position Description: The Street Medicine Case Manager is responsible for conducting field-based (ie: at tents, in encampments, at community spaces, at SROs) assessments of clients' needs, including conducting psychosocial and cognitive assessments; developing and continually updating collaborative client care plans; providing referrals to health and psychosocial service resources and programs; and providing informal, field -based short-term psychosocial counseling to address immediate client barriers and impediments to care, including mental health and substance abuse issues. The Case Manager will be a provider in our Enhanced Care Management (ECM) program and will document accordingly. The position is also responsible for the orientation of new staff, interns, and volunteers, and coordinating services within their program as assigned by their direct supervisor. This position will be active with other SFCHC Programs and participate when possible, with SFCHC Committees and Events. Direct client work and interaction will be done in the field (tent-side, encampments and in community spaces) and at the office. Essential Duties: Conduct intake, assessment, reassessment, and discharge planning of Street Medicine clients Coordinate with multi-disciplinary care team and support clients with adhering to treatment goals established with their medical providers Complete ECM documentation Provide service referral, linkage, coordination and advocacy services for clients Conduct quality assurance on referrals to ensure that follow-up and referral completion is reached, if needed Provide information and referrals to external services and monitor referral completion Provide case management services following standards of practice Develop and renew clients' individualized case management treatment plans Conduct individual counseling and develop service goals with clients Provide benefits advocacy and navigation when needed (i.e. ADAP enrollment, Medi-Cal/MediCare linkage) Navigate and outreach as needed Complete necessary documentation and treatment plans in a timely manner Participate in case conferences, monthly staff meetings, and in-service training Provide crisis prevention, intervention and safety planning services. Conduct orientation for new interns, volunteers, and new staff Participate in SFCHC groups and committees Perform other duties and tasks as assigned Minimum Qualifications: BA in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience Two years of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities. Knowledge of HIV/AIDS, STIs, substance use, mental health, social service and probation system Familiarity with issues in communities of color. Knowledge of harm reduction philosophy, client centered counseling and motivational interviewing techniques and trauma informed care Experience working with diverse sexual/gender orientations, unhoused people, limited English speakers, and/or multiple-diagnosed individuals Experience with clinical reviews and housing assessments Familiarity and experience with Microsoft Word and Outlook programs Must be adaptive, flexible and a team player Strong verbal and written proficiency in English Detail-oriented with strong follow-through skills, including attention to and respect for detail Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills Must be able to sit, stand, and walk for extended periods of time Preferred Qualifications: Experience with Epic, Carelink or other EMRs Spanish speaking Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Position Description: The Clinic Revenue Manager (CRM) is a highly visible role that takes control and forwards the financial flow of patient services at SFCHC, a Federally Qualified Health Center (FQHC). The CRM guarantees that appropriate information is collected, verified, and documented from the initial appointment to the final settlement of charges when bills are fully paid. The CRM is responsible for ensuring that all processes are efficient, adhering with regulatory standards yet removing barriers to person access to whole person care. Importantly, the CRM works to improve cash flow, minimize bad debt, reduce denials and no-shows enhance patient satisfaction and appointments. This position reports to the Director of Clinical Operations and works full time, on-site at the clinic location. Essential Duties: Managing the revenue cycle: Leads coding, billing, collections, denial management, and financial reporting Clean claims are processed: Working with Ochin Billing Services [OBS], a 3rd party billing and collections services and Clinicians that charges are completed, coded correctly, signed off and submitted within 72 hours. Resolving billing issues: Working to resolve any billing-related issues flagged by OBS with the respective clinicians within 5 days Managing accounts receivables: Working to effectively manage accounts receivables and reduce over 60 days past dues Annual master fee schedule: Updates SFCHC master fee schedule and sliding fee discount table for April 1 implementation Staying apprised of trends: Staying current with coding and revenue trends Implementing coding changes: Implementing coding changes and providing coding education to staff Managing the team: Managing and supervising new patient enrollment, appointments, cancellations, insurance verification, eligibility, sliding fee, and works collaboratively with the ESA, ECM and program clients' support staff Reporting compliance and analyses: Creates provider productivity and utilization reports, weekly, monthly and year-to-date revenue analysis- charges, payments, adjustments and write-offs Related fiscal and compliance functions: PIP, risk pool inventive, capitation, wrap-around and credentialing and enrollment of new providers to DHCS-PAVE, CMS-PECOS and health plans Staff training and collaboration : Creates workflows, on-boarding and training of new staff, cross-functional training with allied services like ECM and programs Other duties as assigned Qualifications, Training and Experience: A bachelor's degree in accounting, business administration, or related healthcare is a must Valid certification in medical/dental billing or coding or related certification 5-10 years of experience in medical billing, coding, eligibility and health insurance Community healthcare or federally qualified health clinic experience is highly desirable Experience managing claims to Medi-CAL, ECM, Medicare, commercial or private plans Knowledge of sliding fee discount programs and the 340b drug discount for uninsured self-pay and public health assistance Supervisory experience of 3-5 years Proficiency of HIPAA, PHI and patient rights Computer, analytical, and organizational skills Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Job Title: Overnight Shelter Monitor - Taimon Booton Navigation Center About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Program Summary: Taimon Booton Navigation Center (TBNC) is our shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. Gender-supportive housing offers a crucial refuge, fostering belonging and safety. It is our hope that everyone who stays at TBNC leaves feeling safer, more supported, and on their way to stable housing. Role Summary: Under the supervision of the Shift Supervisor and Director, Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter guests. The shelter operates 7 days per week, 365 days a year, and staff work one of three shifts: Day shift; 630am-3pm swing shift; 230pm-11pm overnight- 1030pm-7am Key Responsibilities: Demonstrate a profound understanding and knowledge of working with LGBTQ, and people experiencing homelessness. Ensure the safety and security of shelter site and respond to emergency situations as needed. Always enforce all shelter policies with guests. Have a deep understanding of and can explain shelter rules and policies to guests. Report issues requiring repairs and maintenance to Operations Manager. Create daily reports in compliance with shelter policies and regulations. Facilitate daily check-in and check-out of guests from the shelter. Mediate and de-escalate conflicts using methods learned in training. Remain awake and alert during assigned shifts. Attend regularly scheduled meetings, trainings, and activities. Always nurture a respectful and inclusive environment. Comply with policies, procedures, and laws pertaining to the operation of a navigation center. Monitor the perimeter of the site and escort staff and participants as required for safety. Inspect and report damaged or malfunctioning equipment to Operations Manager immediately. Maintain highest level of client confidentiality following HIPAA regulations. Ability to work nights. Perform other duties as assigned. Minimum Qualifications: At least 2 years of experience providing services to low-income, and homeless individuals. At least 2 years of customer service experience or equivalent. Must be able to work on weekends and/or holidays as needed. Strong commitment to serving low-income and underserved communities. Ability to relate to and communicate with Transgender and gender non-conforming individuals. Commitment to social justice issues, and familiarity with SFCHC's mission. Proficient English language skills verbal and written. Computer proficiency (Microsoft suite, e-mail, digital forms, etc.) High School Diploma or equivalent Must obtain TB clearance (within past 12 months) and complete background check upon hire. Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof. Preferred Qualifications: Experience working with LGBTQ, and unhoused communities. Experience working in the shelter system Volunteer experience and transferable skills will be considered. Experience working in an FQHC or other type of Community Health Center. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Agency Description San Francisco Community Health Center (SFCHC), formerly known as API Wellness Clinic, is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Summary: The Patient Service Associate [PSA ] is the first person at SFCHC primary care clinic welcoming and greeting patients. Patient registration is a critical phase of SFCHC's Clinic Business Operations as it directly impacts the financial stability, operational efficiency and delivery of patient-centered care. Accurate information collected at registration ensures proper billing and claims processing, minimizing denials thus improving cash flow. Meaningful and relevant data are collected during visits to assure patient safety and proper care. A streamlined registration process reduces wait time, increases patient satisfaction and builds trust in choosing SFCHC as the primary care home. As a federally qualified health clinic [FQHC], SFCHC serves vulnerable populations and must accurately process payments through Medicare, Medi-CAL and managed care systems and other private payers, including the uninsured, underinsured. other public health programs and SFCHC Sliding Fee Discount Program (SFD). The Patient Service Associate works collaboratively with eligibility, Enhanced Care Management [ECM] and clinic enabling support staff. The PSA reports to the Revenue Cycle Manager under the daily supervision of the Health Eligibility and Access Supervisor. Essential duties: Schedule initial visit, pre-registration, check-ins and follow-up appointments and call or text messaging reminders for medical, behavioral and dental clinic patients. Collect up-to-date health insurance plan data upfront for accurate billing and collection. Validate patient identity during registration to prevent miscommunications to ensure the correct patient is receiving the right care. Example: government-issued photo ID and insurance card. Collect personal, medical and insurance data adhering to Patient Health Information principle. Use clearinghouse/270-271 or payer portal. Request consent to treat, HIPAA, Patient Rights and Financial Responsibility acknowledgments. Answer phone calls, text or email messages of appointment-related inquiries. Direct clinical matter to the Nurse station or Care triage. Check voice, text and email messages every hour [60 minutes] and forward non-appointment inquiries to the Nurse or Medical Assistant station. Obtain proper information from patients eligible under the Sliding Fee Discount Program. Conduct follow-up or reschedule patient no-shows and cancelations, documenting follow-up attempts in EPIC Electronic Health Record (EHR). Accept and process patient payments (cash/credit/check) and deliver Payment Report to Accounting by 5 pm daily. Contact new patient assigned by the managed care plans [San Francisco Health Plan and Anthem Blue Cross] and schedule initial visit within 60 days. Notify Supervisor and RCM of any hindrances or barriers when scheduling new appointments. Scan remittance advice, explanation of benefits and other health plan documentation supporting payments onto EPIC-OBS server and shred already scanned documents immediately. Refer patients requiring financial assistance, good faith estimates to Health Eligibility and Access Refer patients that may require ABN (Medicare) or payer-specific notices and pre-authorization to Clinic Referral Services or Health Eligibility and Access units. Qualifications and requirements: Ability to work with diverse populations - LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers) A High school diploma or GED with accurate typing and handwriting skills This job requires prolonged sitting, occasional lifting up to 20 lbs and constant typing Proficiency in the use of computers (Adobe Acrobat, Microsoft Windows, and MS Office-Word, Excel, and Outlook). Strong written and verbal communication skills in English Strong attention to detail and demonstration of follow through and reliability. Ability to work with a multi-disciplinary team. Must complete Health Information Portability & Affordability Act [HIPAA] training, 340B Basic, Fraud Waste and Abuse trainings within the first 3 business days of hire Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines. Proof of TB clearance (issued within the past 12 months). Two years' experience in customer service, office, and clerical work, health clinic is desirable Spanish or other foreign language fluency is preferred Knowledge of EPIC is preferred Preferred Qualifications: Two years' experience in customer service, office, and clerical work, health clinic is desirable Spanish or other foreign language fluency is preferred Knowledge of EPIC is preferred Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Registered Nurse, Wellness Clinic About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and interdisciplinary workplace. Program Summary: The Wellness Clinic is a core function of San Francisco Community Health Center. In 2015, we became the first new Federally Qualified Health Center (FQHC) in San Francisco in 40 years, enabling us to expand our capacity and provide full primary care services. The Wellness Clinic works in close collaboration with the Street Medicine team, Trans Thrive, Taimon Booton Navigation Center, and our other sites to coordinate primary care for patients accessing SFCHC services in multiple settings Role Summary: The Clinic Nurse (RN) will plan, coordinate, and oversee our day-to-day nursing services. They will support our primary care providers in patient adherence to treatment goals through coordination of care. In addition to clinical support, the RN will help us achieve our administrative goals. Opportunities will be available for professional growth and development through participation in educational programs, review of current literature, in-service meetings, and workshops. Essential Duties: Performs timely client/patient telephone advice and triage assessment with clinical competence and judgment for urgent/drop-in care. Documents appropriately in electronic medical record. Uses multiple EMR platforms to gather patient information. Responds to emergencies as they occur in a timely fashion with clear delegation to clinic staff. Performs nursing assessment, implements a plan of care, and arranges for follow up care for primary care patients. Provides patient education on a variety of topics (e.g. preventative care, such as PrEP, doxy PEP, HIV, STI's, harm reduction, colon cancer screening, diabetes, hypertension, asthma, nutrition, and other specific diagnostic procedures). Provides patient-centered and team-based medical management according to defined algorithms for patients with chronic diseases. Participates in the Enhanced Care Management (ECM) program to document medical case management delivered for reimbursement. Participates in care coordination meetings for ECM-enrolled patients. Provides wound care service under supervision of providers and clinical protocols on site. Participates in daily Quality Improvement activities. Performs initial and continued assessment of client health status, immunizations, and TB screening based on established protocols. Administers adult immunizations, medications, and phlebotomy consistent with current guidelines and established protocols. Provides culturally and racially competent client care in a manner that is both non-discriminatory and nonjudgmental. Communicates effectively with client/patient, clinic staff, the public at large and interdepartmental staff in a nondiscriminatory manner. Works with other members of the health care team to provide comprehensive primary care services. Participates in pre-clinic daily huddle, identifying high-needs patients for the clinic session. Covers clinical job duties of non-licensed staff when required by clinic management. Proficiently triages patients based on acuity, complexity, and immediate needs to appropriate Primary Care Provider. Links patient to appropriate in-house and outside medical, behavioral, and social services. Supervises vaccine management program in conjunction with Department of Public Health. Maintains accurate log of vaccines and therapeutic injection inventory, expiration dates and orders vaccines as needed. Conducts and or supervises administrative aspects of care coordination (eg. prior authorizations, specialty referrals, post-hospitalization discharge). Conducts and/or supervises clinic medication inventory and crash cart inventory. Evaluates and executes routine refills in a timely manner as well as prepares and submits prior authorizations according to established workflows. Coordinates treatment plans/procedures for routine services such as pre-exposure prophylaxis (PrEP), drug detox and medication assisted treatment of opioid use disorder, STI treatment, HIV treatment, and hepatitis C treatment. Coordinates follow-up care in accordance with treatment plan outlined by Primary Care Provider and interdisciplinary team. Evaluates patients for medication adherence by Primary Care Provider's treatment plan. Conducts accurate and thorough medication reconciliation and medication management (such as dispensing medications weekly or DOT) as ordered by PCP. Provides N95 FIT testing for staff as needed. Serves as an integral member of the clinical and interdisciplinary team to provide wrap-around services/ care for clients in a team-based care model. Other job-related duties as assigned. Physical Demands: Employees may need to occasionally lift up to 50 pounds unassisted. Requires clear close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Employees may be occasionally exposed to toxic or caustic chemicals. Work Environment: Employees have direct contact with clients/patients while administering care. This position may require traveling to other office locations or off-site meetings as required by the job. Minimum Qualifications: Associate or bachelor's degree in nursing. Current license as Registered Nurse through the California Board of Registered Nursing. Current Basic Life Support Certification. Two years of experience as a Registered Nurse Effective written and verbal communication skills. Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization. Ability to organize, plan, and effectively work on an interdisciplinary team. Must obtain TB clearance and complete background check upon hire. Up-to-date vaccinations including 2024 COVID-19 and seasonal flu Preferred Qualifications: Experience/proficiency working with Epic EMR. Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status). Experience working with clients affected by significant challenges with behavioral and/or mental health. Experience applying harm reduction principles in clinical care. Experience working with highly traumatized populations, using trauma-informed principles of care. Fluency in English and an additional language (e.g., Spanish, Arabic, Thai, Vietnamese, Tagalog, or Chinese). Experience working in an FQHC or other type of Community Health Center. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Shift Supervisor, Taimon Booton Navigation Center About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Summary: Taimon Booton Navigation Center (TBNC) is a shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. We offer beds, meals, showers, laundry facilities, medical services, case management, recreational activities and community. It is our hope that everyone who stays at the Taimon Booton Navigation Center leaves feeling safer, more supported, and on their way to stable housing. Role Summary: The Shift Supervisor is responsible for general oversight and supervision of the day-to-day operations, programming, staffing, and client services at TBNC. The Shift Supervisor is part of the leadership team and is the central point of contact and responsible for responding to the needs of both staff and participants, in addition to support the team wherever needed and address escalated issues as they arise. The Shift Supervisor will take part in the shared work of a diverse, multi-disciplinary team to provide a nurturing, welcoming and safe place for people to shelter and explore options for permanent housing. Essential Duties: Strong professional and polite behavior towards clients and staff Strong boundaries with guests and staff Ensure staff are on-site and equipped to provide the best service to program clients and ensure consistent provision of services. Create a safe and welcoming environment for clients, dealing with day to day situations that may pop up; escalating serious issues to Site Director Provide guidance, leadership, and consultation to staff with the support of the Director Participate in the implementation of the policies and procedures of TBNC. Participate in shift meetings. Complete daily shift reports and communicate with Leadership team of any incident immediately Attend shifts on time and be reliable Work with extreme integrity - doing the right things when no one is watching Regularly meet with staff and participants to address any disciplinary actions and accountability to ensure a trauma informed client experience Ensure that TBNC staff are familiar and up-to-date on trainings and understand and adhere to TBNC policy manual. De-escalate crisis situations and make decisions under pressure. Multi-task and remain focused in a fast-paced environment. Work on weekends and/or holidays as needed. Other duties as assigned Minimum Qualifications: Bachelor's degree in related field. A combination of experience and education will be considered. At least one year of experience working with people of different racial and ethnic backgrounds, genders identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C Comfortable and culturally competent in working with LGBTQ communities Ability to maintain confidentiality and privacy of persons, documents, data, and communications. Excellent written and verbal communications skills in English. Experience working in interdisciplinary teams. Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele. Some evening and weekend hours required. Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination. Up to date with vaccinations, especially seasonal flu shot vaccine. Proof of TB clearance (issued within the past 12 months). Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Medical Assistant - Wellness Clinic About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Description: Our Wellness Clinic is a core function of San Francisco Community Health Center. In 2015, we became the first new Federally Qualified Health Center (FQHC) in San Francisco in 40 years, enabling us to expand our capacity and provide full primary care services. The Wellness Clinic works in close collaboration with the Street Medicine team, Trans Thrive, Taimon Booton Navigation Center, and our other sites to coordinate primary care for patients accessing SFCHC services in multiple settings Position Description: Medical Assistant will perform procedures (see responsibilities) under the Chief Medical Officer's oversight, ensure quality and efficient clinic service delivery from patient intake to visit completion, and build the clinic's administrative capacity to serve its intended population. Medical Assistant job duties are done within the clinic setting, as well as non-traditional setting, “beyond the 4-walls” of the clinic (ie. on the streets, encampments, SROs, and patients' homes, etc.) This role will protect and steward the integrity and reputation of San Francisco Community Health Center and its mission. Essential Duties: May occasionally cover front desk responsibilities, assisting with patient scheduling and determining patient eligibility and enrollment. Provides patients with a high level of clinical service, from visit preparation, visit assistance, and follow-up activities. Meets with clinicians (e.g., nursing, MA, NP and MD) for a daily morning huddle remotely or in person to review schedule and plan for the day. Is familiar with and adherent to the Clinic Policies and Procedures relevant to their tasks. Is responsible for advising the Clinic Manager and Chief Medical Officer of any change in status that would affect their ability to perform services. Prepares patients for medical examination - measuring vital signs, collecting patient history and chief complaint to the present to provider. Maintains the confidentiality of patients and their families - always maintaining HIPAA compliance. Duties will also include sterilizing instruments, making appointments, assisting providers during procedures, patient education and entering patient information into the medical electronic records, venipuncture, vaccinations and other injections, and taking vital signs. Assists with insurance and other payer contracting. Submits and follows through on service authorizations from payers as needed. Oversees and implements billing. Ensures the clinic's compliance with applicable health care quality requirements. Organizes meetings and work closely with other programs in the agency to ensure the clinic is highly integrated (e.g., IT, transgender services, HIV testing, etc.) Keeps track of meeting minutes, clinic tasks and responsibilities and ensures follow up by staff and volunteers. Responsibilities as described in the Administrative Policies & Procedures for SFCHC, the MA Training and Competency Checklist, and in accordance with applicable state regulations. Minimum Qualifications : Experience as a medical assistant in a medical practice or clinic and/or certified in California as a Medical Assistant by a MA certification program and the California Department of Public Health. Experience performing phlebotomy, trouble-shooting difficult sticks, and medication injections. Proven ability to be highly organized and task-oriented consistently paying attention to details. Experience in positions with demonstrated leadership qualities. Sensitivity to issues affecting LGBTIQQ and communities of color (e.g., Asians, Pacific Islanders, Latinos/Latinas, African Americans, Native Americans). Strong written and verbal communication skills. Ability to think analytically and creatively to solve day-to-day problems. Proficiency in Word, Excel, email. Must obtain TB clearance (within past 12 months) and complete background check upon hire. Current with vaccinations including latest Covid-19 vaccine with at least one booster, Tdap, MMI, Hep C, and seasonal flu, and able to provide proof. Preferred Qualifications : Bi-Lingual in English and any other language Experience working in an FQHC or other type of Community Health Center. Benefits : Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Program Manager- RESTORE Case Management About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Description: The Program Manager will oversee the day-to-day functions of the RESTORE case management program. RESTORE stands for Recovery Engagement to Start Treatment for Overdose Response Equity. This position will work under the supervision of the Associate Director of Community Response and Treatment, to ensure that the goals and objectives of the program are met. The Program Manager will be responsible for hiring and supervision of staff who are assigned to dedicated RESTORE sites, ensuring that staff members are trained to provide client responsive and harm reduction-oriented case management to individuals engaging in medically assisted treatment, and coordinating responsibly and effectively with community members and partner organizations to ensure that programmatic activities reach desired targets and outcomes. Essential Duties: Oversee the day-to-day functions of the RESTORE Case Management program. Hire, train, and provide direct supervision to staff within the program at their dedicated sites. Work collaboratively with other members of the RESTORE team which includes other Program Managers, Case Managers, Community Health Workers, and representatives from partnering organizations and The Health Department. Develop system to ensure timely submission of programmatic reporting for required partner meetings. Develop system to ensure timely submission of client encounter documentation in electronic health record (EHR) and regularly conduct quality assurance to ensure that case managers are documenting correctly. Provide as needed technical assistance to case managers around utilization of EHR, and their documentation style. Provide coaching to case managers to assist with increasing knowledge and awareness around client engagement methods and model desired case management approaches. Ensure timely submission of all progress reports, ensuring that reports accurately describe and represent completed work. Develop trainings, workshops, and educational materials, as needed to support programmatic activities. Manage relationships with key stakeholders, program consultants, and external partners from various health agencies and attend regular coalition and stakeholder meetings across the San Francisco Bay Area. Collaborate with the SFCHC Wellness Clinic and other departments within SFCHC to ensure successful integration between programs. Work directly with internal and external evaluators of programs to collect and analyze data across all projects. Ensure compliance with all outreach, promotion, and recruitment policies and procedures. Other duties as assigned. Minimum Qualifications: Ability to sit, stand, climb stairs and walk for an extended period of time Bachelor's degree in related field and 2 years of experience providing program management or coordination in a community health/community engagement in San Francisco, or equivalent combination of education and experience. At least 2 years of experience working with people who use drugs (PWUD), harm reduction as intervention, San Francisco-based substance use programming, client-centered counseling, and motivational interviewing. At least 2 years of experience and comfort working with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues). Sensitivity and familiarity with HIV/AIDS and cultural issues in communities of color. Conflict Management and de-escalation skills Experience working in interdisciplinary teams. Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele. Knowledge of legal mandates and ethical issues related to client privacy and confidentiality. Strong knowledge of Microsoft Office, documentation in an electronic health record, and data entry and management. Up-to-date with vaccinations, especially COVID-19 and seasonal flu shot vaccinations Proof of TB clearance (issued within the past 12 months or less) Preferred Qualifications: Experience working with EPIC documenting client/patient encounters Spanish language proficiency Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Description: Our Street Medicine providers deliver primary health care, urgent care, wound care, phlebotomy and lab results, behavioral health care, and case management outside of our clinic walls, directly to our community members living on the streets. We meet people where they, build long term relationships, and partner with people to support their health and wellness. Position Description: The Street Medicine Therapist is part of a multidisciplinary team that includes medical providers, nurses, case managers and community health workers. You will meet community members where they are located in the Tenderloin area, be it at their residences, in shelters or on the street. In this role, you will provide ongoing and episodic therapy to unhoused and recently housed people where they live, and housed persons who are not able to engage in clinic-based care. You will have the opportunity to collaborate with your direct team members, community organizations, other clinicians on the behavioral health team, and most importantly clients/patients. You will work to engage clients facing systemic oppression and barriers to accessing medical and mental health care, including LGBTQ+ folx, persons experiencing houselessness, people living with HIV, and people who use drugs. Essential Duties: Conduct field-based intakes, assessments, and reassessments of clients with mental health and substance use disorders. Provide consultation to the interdisciplinary team for urgent situations and assist with treatment planning and development. Carry a caseload of street-based therapy clients while being able to provide brief behavioral health interventions. Conduct street-based crisis intervention with the ability to assess for risk, a psychiatric emergency and conduct a 5150 assessment. Attend regular ongoing individual and group clinical supervision (as applicable depending on licensure). Be a liaison between all psychosocial services and the client's medical provider to ensure that a client's care is coordinated. Develop and utilize multiple modalities to address clients' substance use and mental health needs, including but not limited to individual psychotherapy using evidence-based treatments. Continually update client care plans and develop appropriate discharge plans while coordinating with outside parties including hospital social work teams, psychiatric emergency providers and urgent care, etc. Participate in all required meetings, including huddles, case conferences, monthly staff meetings and in-service trainings. Provide service referrals, linkages, care coordination, and advocacy services for clients, and monitor the outcomes of these activities. Provide referrals to medical and psychosocial service resources and programs when needed. Complete necessary documentation, assessments, and treatment plans in a timely manner. Perform other duties and tasks as assigned. Minimum Qualifications: Must be able to sit, stand, and walk for extended periods of time Associate Clinical Social Worker (LCSW preferred), registered with the BBS in the State of California At least 1 year of experience working with the following communities: low-income populations, people living with HIV, people who use drugs, LGBTQ+ folks, immigrants and refugees Deep understanding of harm reduction practices, motivational interviewing, and crisis intervention Demonstrated ability to apply therapeutic modalities to client work in a way that meets clients where they are and supports healing from trauma Experience working in interdisciplinary teams. Must be able to work independently, be flexible and responsive, and be a strong contributor to team performance Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings Knowledge of legal mandates and ethical issues related to client privacy and confidentiality Ability to travel within San Francisco and, at times, the Bay Area or nationally When eligible, completion of an Involuntary Hold/5150 certification Up-to-date with vaccinations, especially the latest COVID-19 and seasonal flu vaccination Proof of TB clearance (issued within the past 12 months or less) Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Health Eligibility & Access Supervisor Agency Description : San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect. About You : You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and interdisciplinary workplace. Role Summary: The Health Eligibility & Access Supervisor plays a pivotal role in the new Clinic Revenue Operations unit San Francisco Community Health Center [SFCHC]. This new role reports to the Revenue Cycle Manager and ensures accurate, complete, and timely submission of claims for medical, dental, mental health and enhanced care management [ECM]. The Health Eligibility & Access Supervisor administers Sliding Fee Discount Program ensuring everyone will have access to whole person care regardless of ability to pay. This role will work collaboratively with the ECM unit and our third-party provider, Ochin Billing Services [OBS]. Health Eligibility and Access Supervisor supervises 2 eligibility and 2 patient engagement specialists. This role works on site, full-time. Essential Duties : Ensure that patient registration is fully staffed and front desk is open at designated hours Assist in completing new patient Medi-Cal applications, renewals, and eligibility verifications Verify Medi-Cal and managed care plan status through online portals such as BenefitsCal, DHCS-Medi-Cal, San Francisco Health Plan and Anthem Blue Cross MCPs Liaise with San Francisco Health Plan and Anthem Blue Cross MCPs and county Medi-Cal offices to resolve application or coverage issues. Accurately review and scrub pending charges to ensure timely closeouts and billing Review and verify the completeness of claim documentation for Medi-CAL-AIM services Investigate and resolve discrepancies, denials, disallowance or issues Collaborate with the eligibility, patient registration and ECM care teams to gather necessary information for billing purposes Maintain accurate, complete, and relevant documentation of SFCHC's Sliding Fee Discount patients in Epic (EHR) and in digital files Generate a masked list of ECM and SFD patient encounters weekly and monthly for CFO and clinical team Collaborate with SFHP-Anthem MCPs, DHCS Medi-Cal representatives and regulatory bodies, to facilitate smooth billing processes Assist in new provider plan enrollment and credentialing serviced by Provider Passport Coordinate all billing issues with Ochin Billing Services [OBS] and clinical operations team Support the RCM in monthly compliance reporting requirements to the CFO and CMO Recruit, train, coach and guide professional development of staff reporting to this position. Provide administrative support in annual financial audit, HRSA on site visit and plan visit review Participate in periodic check-in or huddle with the RCM and ECM care teams Perform other duties as assigned Qualifications and Requirements : At least junior college or associate undergraduate, a bachelor's in healthcare management, accounting or business management or a related field is preferred. Completion of valid certification in medical billing or coding or must undergo a certification within 90 days from hire Minimum of 5 years of experience in billing and claims processing, with a focus on Medi-Cal, Medicare and sliding discount programs In-depth knowledge of the DHCS Cal-AIM program regulations, guidelines, and billing procedures Proficiency in using billing software and electronic health record (EHR) systems, Epic is a plus Strong attention to detail and accuracy in claims submission and documentation Excellent communication skills and the ability to collaborate effectively with cross-functions Detail oriented, focused, and exemplifies discretion in handling patient health information Comfortable and culturally competent in working with LGBTQ communities Experience in supervision of a diverse team of staff who serve marginalized communities. Must pass a full background check and LEIE reference check Benefits : Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

About Us : San Francisco Community Health Center (formerly Asian and Pacific Islander Wellness Ctr) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You : You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace Program Description: The Complex Care team at San Francisco Community Health Center (SFCHC) cares for the residents of the Tenderloin and adjacent San Francisco neighborhoods. The team consists of case managers, community health workers and nurses who strive to deliver quality care management to patients experiencing barriers to care due to mental health, substance use, homelessness, or a history of incarceration. Medical care and case management is delivered with an objective client driven approach, at the homes, shelters, temporary and permanent housing, acute care settings and within the SFCHC clinic. The Complex Care team provides complex nursing and case management via Enhanced Care Management (ECM), a Medi-Cal program seeking to provide intensive care coordination for patients experiencing complex medical and social comorbidities. Position Summary The Community Health Worker (CHW) is a trusted member of and/or a person who has a close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. This trusting relationship with the community enables CHW's to serve as a liaison between health and social services and the community to facilitate members' access to services and improve the quality and cultural competence of services delivered. CHW's build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. CHWs at SFCHC will have the opportunity to gain robust knowledge around services tailored for People living with HIV/AIDS (PLWHA), the trans community, transitional-aged youth, people experiencing homelessness (PEH), and active substance users. Essential Duties : Outreach and Engagement : Outreaching clients by conducting home visits and supporting clients' medical and social needs. Health Education and Promotion: Providing culturally appropriate health education and information on topics like nutrition, mental health, and chronic disease management. Navigation and Access: Guiding individuals through the health system of California and San Francisco (Medical, SFHP), as well as other services. Supporting individuals through the Human Services Agency of SF, for public assistance, employment support, and community resources. Navigating General Assistance, Social Security, Coordinated Entry Charitable Services, etc. Social Support and Advocacy: Offering companionship and emotional support to individuals with their medical and resources appointments when needed. Providing general advocacy for clients with internal and external service providers. Educating and supporting clients in becoming more familiar with the different services to improve their living. Complex Care Program ECM : The CHW at SFCHC Clinic is a role with a high level of responsibilities, including learning about the clients' medical needs and social determinants of health. Complex understanding about the client's barriers to health and wellness facilitates the development of a Care Plan, which includes crucial care coordination with the medical team at SFCHC. Other: Participating in required agency-wide meetings, clinic huddle, ongoing HR training, and ECM/EPIC training. Minimum Qualifications : Ability to sit, stand, and walk frequently. This position will have CHWs in the field more than 50% of the time Commit to a work schedule of Monday to Friday, 8:45am-4:45pm Have a deep understanding of the communities served by SFCHC or be a part of these communities. A high school diploma or equivalency or equivalent life experience. Community Health Worker Certification is preferred or willingness to become certified once state requirements are developed. Experience and ability to work with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues) applying harm reduction principles. Sensitivity and familiarity with HIV/AIDS cultural issues in communities of color. Familiarity with HIV psychosocial and primary care service resources in San Francisco. Ability to maintain confidentiality and privacy of people, documents, data, and communications. Ability to travel locally to conduct home outreach Excellent verbal, interpersonal, and group communications skills Good documentation, organizational and time management skills Current on COVID-19 and seasonal flu vaccinations and able to show proof of vaccination. Preferred Qualifications: Bilingual Spanish (or other SF Threshold Language) speaking Self-starter, self-motivated and able to work within a team PC computer skills preferred, especially with MS Office products Experience in providing social services, and refugee assistance Knowledge of EPIC, Word, Excel, Zoom and being able to learn other computer programs related to administrative work. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Position Description: The Procurement and Payment Manager (PPM) is a take-charge role at API-SFCHC's Finance and Accountability Department (FAD). PM manages the end-to-end Procure-to-Pay (P2P) cycle, ensuring seamless integration from procurement to invoice management and timely payment. The PPM drives both operational excellence and fiscal accountability in accordance with API-SFCHC policies and spending controls and standards. The PPM monitors and tracks cash deposits and banking activities. The PPM reviews the invoice and purchase requisitions processed in Microix by the department business unit managers. Essential Duties: Procurement and Contracts Develop and maintain strong relationships with vendors and suppliers, negotiating payment terms when necessary. Identify potential suppliers, conduct thorough comparatives, bids and cooperative group discounts Negotiate for nonprofit discounts and tax exemptions. Conduct market analysis and comparative studies to identify cost-saving opportunities. Collects, updates and retains third-party contracts, W-9 and banking information. Administer and manage the Microix procurement, purchasing, and invoice-management platform. Tremendous card incentive ordering, purchasing card and Wyndham bookings. Invoice and Expense management Manage the full P2P process, ensuring accuracy and adherence to API-SFCHC policies on disbursements, controls, procurement and contracts. Initiate NACHA [national ACH automation] payment platform weekly and live check run. Review and post invoices and payment requests to proper accounting codes combination-code, department, division, contract or fund source. Maintain accurate and organized accounting records, review aging reports and vendor general ledger. Validate and verify that all bank debits and payments are accurate, complete and timely recorded onto MIP daily. Implement and monitor internal controls over accounts payable to prevent errors and fraud. Prepare and analyze payable reports, identifying areas for improvement and process optimization. Collaboration, teamwork and management Ensure expenses are accurately posted documented to meet closing deadlines of the 10th day of each month. Supervise and provide guidance to procurement and payment requesters Collaborate with program management and other departments on proper GL coding, distribution, and required documentation. Assist with audits, fiscal monitoring and desk reviews providing necessary documentation and schedule Identify opportunities for process improvements implementing changes to streamline workflow and redundancy free processes Provides training to Business Unit Managers on proper coding and expense distribution Participate in group meetings, new funding opportunity [NFO] kick-offs and program fiscal monitoring review. Cross functional collaboration with other units in FAD - such as payroll, contracts and grants management and compliance-and agency-wide to resolve issues, improve processes, and ensure smooth workflow and effective communication. Promote day-one preparedness, paperless accounting, real-time reports and access to information and documents. Minimum Qualifications : Associate or junior college degree is a must with concentration in Accounting or Business Administration Minimum of 5 years in accounts payable. Experience in nonprofit expense accounting. Excellent written and oral communication skills. High sense or of urgency and ability to thrive under tight deadlines. Act with accuracy, consistency and timeliness. Work well independently and as part of a team. Highly ethical, excellent business acumen, uncompromising and trustworthy. Commit to 8hrs, M-F on-site Benefits : Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Agency Description: San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality healthcare served with dignity and respect! Position Description: The Clinical Manager performs duties in office, clinic, and community settings that are within the scope of practice for a Certified Medical Assistant. This position is responsible for the direct supervision of clinical staff (MAs, phlebotomists, Patient Care Coordinator, Referral Coordinator, Medical Front Desk Staff, and other clinical administrative staff). The Clinical Manager is responsible for overseeing daily clinic activities of the front and back offices and working with the Associate Director (AD) of the Wellness Clinic to ensure adherence to clinical protocols and assure the highest level of clinical care. Essential Duties: Oversee and manage the day-to-day function of the health center and its staff and clients/patients. Recruit, supervise, coach and professionally develop staff reporting to this position. Oversee the client and patient satisfaction processes, including the implementation of quarterly satisfaction survey with collaboration from the front desk staff. Participate in the clinic facilities safety management, including disaster planning and emergency response in collaboration with the Chief Medical Officer (CMO). During emergency responses, Clinical Manager will coordinate care and serve as safety monitor for 4th floor and represent the Wellness Clinic at periodic Safety Committee meetings. Perform all regular tasks assigned to Medical Assistants, including patient rooming, collecting vital signs, managing health maintenance, phlebotomy, and performing injections - including vaccines and hormones under RN or provider direction. Medical Assistant job duties are done within the clinic setting, as well as non-traditional setting, “beyond the 4-walls” of the clinic (ie, on the streets, encampments, SROs, and patients' homes, etc.) Manage, in collaboration with the AD of the Wellness Clinic, all medical supplies, including in-house Durable Medical Equipment (DME), wound care, liquid nitrogen and other clinic supplies. Develop workflow for managing medical supply inventory and billing for supplies when used/dispensed. Ensure all medical equipment is calibrated and maintained in working order. Source and repair medical equipment as needed. Develop and manage a procedure cart for providers with an associated binder listing supplies needed for each binder. Develop protocol for managing the procedure cart. Manage or work with a designated RN to manage the vaccine program, including regular audits from the Department of Health, ensuring staff is trained to store vaccines, and that appropriate inventory is maintained. Develop contingency protocol for refrigerator temperature excursions. Work with Lead MA to coordinate coverage/schedule for the MA team and medical reception desk. Work with AD Wellness Clinic to coordinate RN drop-in schedule and provider on-call schedule. Work with Compliance/Finance to monitor and ensure Wellness Clinic compliance with applicable laws, regulations, and department policies for both back and front office. Participate in all certifications, quality assurance, or regulatory site visits by authorities. Review and reconcile all invoices related to clinical inventory/supplies, labs (Quest), EMR, equipment, and other vendors. Assist management with recruitment, interviewing, and selection of nursing and clinic personnel. Assure that all staff follow confidentiality measures (HIPAA et al). Other duties as assigned.

Shift Supervisor, Taimon Booton Navigation Center About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Summary: Taimon Booton Navigation Center (TBNC) is a shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. We offer beds, meals, showers, laundry facilities, medical services, case management, recreational activities and community. It is our hope that everyone who stays at the Taimon Booton Navigation Center leaves feeling safer, more supported, and on their way to stable housing. Role Summary: The Shift Supervisor is responsible for general oversight and supervision of the day-to-day operations, programming, staffing, and client services at TBNC. The Shift Supervisor is part of the leadership team and is the central point of contact and responsible for responding to the needs of both staff and participants, in addition to support the team wherever needed and address escalated issues as they arise. The Shift Supervisor will take part in the shared work of a diverse, multi-disciplinary team to provide a nurturing, welcoming and safe place for people to shelter and explore options for permanent housing. Essential Duties: Strong professional and polite behavior towards clients and staff Strong boundaries with guests and staff Ensure staff are on-site and equipped to provide the best service to program clients and ensure consistent provision of services. Create a safe and welcoming environment for clients, dealing with day to day situations that may pop up; escalating serious issues to Site Director Provide guidance, leadership, and consultation to staff with the support of the Director Participate in the implementation of the policies and procedures of TBNC. Participate in shift meetings. Complete daily shift reports and communicate with Leadership team of any incident immediately Attend shifts on time and be reliable Work with extreme integrity - doing the right things when no one is watching Regularly meet with staff and participants to address any disciplinary actions and accountability to ensure a trauma informed client experience Ensure that TBNC staff are familiar and up-to-date on trainings and understand and adhere to TBNC policy manual. De-escalate crisis situations and make decisions under pressure. Multi-task and remain focused in a fast-paced environment. Work on weekends and/or holidays as needed . Other duties as assigned Minimum Qualifications: Bachelor's degree in related field. A combination of experience and education will be considered. At least one year of experience working with people of different racial and ethnic backgrounds, genders identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C Comfortable and culturally competent in working with LGBTQ communities Ability to maintain confidentiality and privacy of persons, documents, data, and communications. Excellent written and verbal communications skills in English. Experience working in interdisciplinary teams. Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele. Some evening and weekend hours required. Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination. Up to date with vaccinations, especially seasonal flu shot vaccine. Proof of TB clearance (issued within the past 12 months). Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Community Health Worker About Us: San Francisco Community Health Center (formerly Asian and Pacific Islander Wellness Ctr) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. W e believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace Program Description: The Complex Care team at San Francisco Community Health Center (SFCHC) cares for the residents of the Tenderloin and adjacent San Francisco neighborhoods. The team consists of case managers, community health workers and nurses who strive to deliver quality care management to patients experiencing barriers to care due to mental health, substance use, homelessness, or a history of incarceration. Medical care and case management is delivered with an objective client driven approach, at the homes, shelters, temporary and permanent housing, acute care settings and within the SFCHC clinic. The Complex Care team provides complex nursing and case management via Enhanced Care Management (ECM), a Medi-Cal program seeking to provide intensive care coordination for patients experiencing complex medical and social comorbidities. Position Summary The Community Health Worker (CHW) is a trusted member of and/or a person who has a close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. This trusting relationship with the community enables CHW's to serve as a liaison between health and social services and the community to facilitate members' access to services and improve the quality and cultural competence of services delivered. CHW's build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. CHWs at SFCHC will have the opportunity to gain robust knowledge around services tailored for People living with HIV/AIDS (PLWHA), the trans community, transitional-aged youth, people experiencing homelessness (PEH), and active substance users. Essential Duties: Outreach and Engagement: Outreaching clients by conducting home visits and supporting clients' medical and social needs. Health Education and Promotion: Providing culturally appropriate health education and information on topics like nutrition, mental health, and chronic disease management. Navigation and Access: Guiding individuals through the health system of California and San Francisco (Medical, SFHP), as well as other services. Supporting individuals through the Human Services Agency of SF, for public assistance, employment support, and community resources. Navigating General Assistance, Social Security, Coordinated Entry Charitable Services, etc. Social Support and Advocacy: Offering companionship and emotional support to individuals with their medical and resources appointments when needed. Providing general advocacy for clients with internal and external service providers. Educating and supporting clients in becoming more familiar with the different services to improve their living. Complex Care Program ECM: The CHW at SFCHC Clinic is a role with a high level of responsibilities, including learning about the clients' medical needs and social determinants of health. Complex understanding about the client's barriers to health and wellness facilitates the development of a Care Plan, which includes crucial care coordination with the medical team at SFCHC. Other: Participating in required agency-wide meetings, clinic huddle, ongoing HR training, and ECM/EPIC training. Minimum Qualifications: Ability to sit, stand, and walk frequently. This position will have CHWs in the field more than 50% of the time Commit to a work schedule of Monday to Friday, 8:45am-4:45pm Have a deep understanding of the communities served by SFCHC or be a part of these communities. A high school diploma or equivalency or equivalent life experience. Community Health Worker Certification is preferred or willingness to become certified once state requirements are developed. Experience and ability to work with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues) applying harm reduction principles. Sensitivity and familiarity with HIV/AIDS cultural issues in communities of color. Familiarity with HIV psychosocial and primary care service resources in San Francisco. Ability to maintain confidentiality and privacy of people, documents, data, and communications. Ability to travel locally to conduct home outreach Excellent verbal, interpersonal, and group communications skills Good documentation, organizational and time management skills Current on COVID-19 and seasonal flu vaccinations and able to show proof of vaccination. Preferred Qualifications: Bilingual Spanish (or other SF Threshold Language) speaking Self-starter, self-motivated and able to work within a team PC computer skills preferred, especially with MS Office products Experience in providing social services, and refugee assistance Knowledge of EPIC, Word, Excel, Zoom and being able to learn other computer programs related to administrative work. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for vulnerable populations including unsheltered community, people who use substances, immigrants, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care and are treated with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. You are a team player with strong communication skills Role Summary: This position of Case Manager II for the Wellness Clinic is primarily focused on Enhanced Care Management program (ECM). The ECM case management position includes engaging with prospects to the program and describing the benefits to participants. These individuals are identified and referred by their Primary Care Provider (PCP). The fundamental tasks to perform are, but not limited to, the following: conducting field-based assessment of clients' needs, developing care plans directed primarily by the client and supported by the team of internal PCPs, RNs, and CHWs. Every member of the team works to ensure the care and wellbeing of the clients. ECM Case Manager is also responsible for supportive counseling, crisis intervention, benefits advocacy, and coordination of services with the Program Manager of Complex Care. ECM CM would support the clients' needs by informing, guiding and facilitating the enrollment to governmental services provided by the Human Services Agency, SSI and the city and county of San Francisco, as well as other NGO's supporting the basic needs of the targeted population. Essential Duties: Conduct intake, provide assessment to new clients, provide care plans and supportive meetings to complete the goals and tasks on the care plan. Provide case management and advocacy services for clients Maintain clear and direct communication with the primary PCP and RN to better serve the client's needs Provide supportive counseling and develop service goals with clients Provide information and referrals to external services and monitor referral completion Complete necessary documentation, ECM assessments, ECM progress notes and ECM care plans in a timely manner, preferably the same day Participate in case conferences, morning huddles, monthly staff meetings, and in-service training Participate and comply with agency quality assurance, peer review, and clinical consultation Navigate and outreach clients as needed Perform other duties as needed Qualifications: BA in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience Must be able to sit, stand, and walk for extended periods of time around the Tenderloin area, SOMA districts and other San Francisco neighborhoods. This position will have Case Manager in the field more than 50% of the time. At least one year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities Knowledge and expertise of how to navigate resources in San Francisco to support the target population related vulnerable populations. Knowledge of HIV/AIDS, STIs, substance use, mental health, social service and probation system Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care. Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills, proficiency in English Familiarity and experience with Microsoft Word and Outlook programs Detail-oriented with strong follow-through skills, including attention to and respect for detail Must be adaptive, flexible and a team player Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines and able to show proof of vaccination. Preferred: Bicultural, bilingual in Spanish (or other SF threshhold language) Experience working in a Federally Qualified Health Center (FQHC) or other type of community health center. Self-starter and self-motivated. PC computer skills preferred, especially with MS Office products Experience in providing social services or refugee assistance Knowledge of EPIC, Excel, Zoom and being able to learn other computer programs related to administrative work. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.

Agency Description: San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality healthcare served with dignity and respect! Position Description: The Clinical Manager performs duties in office, clinic, and community settings that are within the scope of practice for a Certified Medical Assistant. This position is responsible for the direct supervision of clinical staff (MAs, phlebotomists, Patient Care Coordinator, Referral Coordinator, Medical Front Desk Staff, and other clinical administrative staff). The Clinical Manager is responsible for overseeing daily clinic activities of the front and back offices and working with the Associate Director (AD) of the Wellness Clinic to ensure adherence to clinical protocols and assure the highest level of clinical care. Essential Duties: Oversee and manage the day-to-day function of the health center and its staff and clients/patients. Recruit, supervise, coach and professionally develop staff reporting to this position. Oversee the client and patient satisfaction processes, including the implementation of quarterly satisfaction survey with collaboration from the front desk staff. Participate in the clinic facilities safety management, including disaster planning and emergency response in collaboration with the Chief Medical Officer (CMO). During emergency responses, Clinical Manager will coordinate care and serve as safety monitor for 4th floor and represent the Wellness Clinic at periodic Safety Committee meetings. Perform all regular tasks assigned to Medical Assistants, including patient rooming, collecting vital signs, managing health maintenance, phlebotomy, and performing injections - including vaccines and hormones under RN or provider direction. Medical Assistant job duties are done within the clinic setting, as well as non-traditional setting, “beyond the 4-walls” of the clinic (ie, on the streets, encampments, SROs, and patients' homes, etc.) Manage, in collaboration with the AD of the Wellness Clinic, all medical supplies, including in-house Durable Medical Equipment (DME), wound care, liquid nitrogen and other clinic supplies. Develop workflow for managing medical supply inventory and billing for supplies when used/dispensed. Ensure all medical equipment is calibrated and maintained in working order. Source and repair medical equipment as needed. Develop and manage a procedure cart for providers with an associated binder listing supplies needed for each binder. Develop protocol for managing the procedure cart. Manage or work with a designated RN to manage the vaccine program, including regular audits from the Department of Health, ensuring staff is trained to store vaccines, and that appropriate inventory is maintained. Develop contingency protocol for refrigerator temperature excursions. Work with Lead MA to coordinate coverage/schedule for the MA team and medical reception desk. Work with AD Wellness Clinic to coordinate RN drop-in schedule and provider on-call schedule. Work with Compliance/Finance to monitor and ensure Wellness Clinic compliance with applicable laws, regulations, and department policies for both back and front office. Participate in all certifications, quality assurance, or regulatory site visits by authorities. Review and reconcile all invoices related to clinical inventory/supplies, labs (Quest), EMR, equipment, and other vendors. Assist management with recruitment, interviewing, and selection of nursing and clinic personnel. Assure that all staff follow confidentiality measures (HIPAA et al). Other duties as assigned. Minimum Qualifications: Certified in California as a Medical Assistant with at least 5 years experience as Medical Assistant and experience as an administrative assistant Experience performing phlebotomy and medication injections. At least two years of experience in supervision of a diverse team of clinical staff who serve marginalized communities. Highly organized and task-oriented with attention to detail Able to work independently. Sensitivity to issues affecting LGBTIQQ and communities of color (e.g., Asians, Pacific Islanders, Latinos/Latinas, African Americans, Native Americans). Strong written and verbal communication skills. Ability to think analytically and creatively in order to solve problems. Strong interpersonal communication, mediation, and de-escalation skills. Advanced proficiency in Microsoft Word, Excel and Outlook and Zoom / Teams Obtain and maintain current Basic Life Support (BLS)/Automated External Defibrillator (AED) certifications. Up-to-date with vaccinations, especially the latest COVID-19 and flu shot vaccine. Proof of TB clearance (issued within the past 12 months or less). Preferred Qualifications: Working knowledge of Electronic Health Record, preferably OCHIN Epic. Experience working with persons experiencing homelessness, substance use and LGBTQ+ populations. A second language other than English Certification as an administrative assistant Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.

Case Manager, Community Living Room Agency Description : San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You : You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and interdisciplinary workplace. About the Space : Community Living Room (CLR) is a drop-in based resource linkage program, focused on connecting people who use drugs to substance use services and treatment, such as medically assisted treatment (suboxone and buprenorphine), health education support groups, and safe use supplies. The drop-in also provides coffee, breakfast and lunch and additionally, a case management program that focuses on two areas: medical and community case management services every afternoon. About the Role : The Case Manager is responsible for conducting intake and assessments, including follow-up assessments, and linkage to the necessary resources to seamlessly support clients in the Community Living Room. The Case Manager collaborates and works with other Case Managers, Community Health Workers, and Community Ambassadors within SFCHC programming and other organizations, such as SFDPH, to ensure case management services are provided during and after the program. The Case Manager is also responsible for working with their assigned case load to develop care plans and coordinating participants through navigating medical care, health education, supportive counseling, benefits advocacy, and coordinating services within their program as assigned by their direct supervisor, the Community Living Room Program Manager. Direct client work and interaction will be done at the office at our main clinic at 730 Polk Street, or at our various satellite locations within San Francisco. Essential Duties : Conduct intake and assessment of clients accessing SFCHC's Community Living Room drop-in program, with special emphasis on supporting clients who use drugs. Provide supportive counseling and develop service goals with clients. Provide as needed health education and linkage support to primary and behavioral health care. Provide as needed harm reduction counseling to clients using substances, and linkage and navigation to substance use treatment and services within SFCHC and greater Bay Area. Conduct quality assurance on referrals to ensure that follow-up and referral completion is reached, if needed. Work collaboratively with the client's care teams to identify their needs and develop goals accordingly. Navigate and outreach clients as needed to support with care engagement. Facilitate and support educational workshops and groups, working collaboratively with the Behavioral Health team to ensure workshops and groups meet agency standards. Complete documentation, reporting, and treatment plans in a timely manner. Work collaboratively with direct supervisor to ensure enrolled participants receive comprehensive case management once they are enrolled in the program. Work collaboratively with staff within SFCHC programming, supporting clients accessing programs within various department drop-ins, if needed. Work collaboratively with SFCHC staff and assist as needed with field-based outreach. Attend staff meetings and trainings as required. Participate in, and comply with, agency quality assurance, peer review, and clinical consultation. Perform other duties and tasks as needed. Minimum Qualifications : Must be able to sit, stand, and walk for extended periods of time. Preferred BA/BS in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience. One year of experience providing case management, counseling, advocacy, health education, service coordination, and/or outreach work to disenfranchised communities. At least one year of experience working, or interpersonal experience with transgender individuals and issues Experience working with diverse populations including BIPOC, the LGBTQ+ community, refugees/immigrants, people living with HIV/AIDS, people experiencing homelessness, and multiple diagnosed populations (substance use and/or behavioral health issues). Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care. Must be adaptive, flexible and a team player. Strong verbal and written proficiency in English. Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills. Familiarity and experience with Microsoft Word and Outlook programs Detail-oriented with strong follow-through skills. Up to date with vaccinations, including the latest COVID-19 and seasonal flu shot vaccines. Proof of TB clearance (issued within the past 12 months). Spanish speaking is highly preferred. Benefits : Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Case Manager - TransLink Agency Description: San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mindset. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. You collaborate well in a diverse and cross-functional workplace. Role Summary: The TransLink program is an innovative, peer-focused initiative designed to significantly reduce the risk of substance use, HIV infection, STI and viral hepatitis infections amongst homeless and unstably housed Transgender women living in San Francisco, CA. Case Manager will be responsible for client outreach, engagement, and navigation services for new and existing clients in the program. Case Manager is also responsible for maintaining and keeping confidential records on clients and providing support with client workshops. This position reports to Program Manager for TransLink. Essential Duties: Conduct a comprehensive client assessment, in collaboration with client, to provide linkage to resources and assist clients with access to care, including intake, care planning, and follow-up. Develop, monitor, and update client-centered service plans that reflect client goals and needs. Conduct consistent client follow-up to assess client progress and keep clients engaged in the program. Offer comprehensive navigation services, including helping clients keep scheduled appointments by accompanying them and advocating on their behalf during visits. Complete timely documentation of assignments and any other required documentation including, but not limited to, client interaction notes, responses to emails, presentations, etc. Conduct outreach activities to engage and enroll new clients. Collaborate with agency programs and community partners to support client goals and reduce barriers to services. Provide education on harm reduction, HIV, STI, and viral Hepatitis infections, helping clients gain the tools they need to maintain their health and well-being. Provide crisis intervention and de-escalation, when needed, utilizing trauma-informed approaches. Work closely with the TransLink team, including Peer Ambassadors, to achieve program goals and provide clients with complete support and guidance. Help support the various programs and projects run by the Community Engagement team. Lead client workshops and support groups, collaborating with the Program Manager to maintain consistent client participation. Participate in staff meetings, trainings, and supervisions. Other duties as assigned. Minimum Qualifications: Ability to sit, stand and walk at least 50% of work hours (this position requires outreach). At least 1 year experience of working or interpersonal experience with transgender individuals and issues. At least six months experience with harm reduction, client-centered counseling, and motivational interviewing. Familiarity with issues and concerns of Transgender individuals. Ability to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Ability to provide customer service in an effective, courteous, and friendly manner and meet the needs of diverse clientele. Ability to maintain confidentiality and privacy of persons, documents, data, and communications. Excellent written and verbal communications skills in English. Up to date with vaccinations, including the latest COVID-19 and seasonal flu shot vaccine. Proof of TB clearance (issued within the past 12 months). Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.