San Jose Country Club jobs

Job DescriptionPOSITION OBJECTIVE Performs administrative duties consisting of but not limited to soliciting business for Home Rental Owners and potential renters, processing contracts and lease agreements, and responsible for maintaining accurate program information files and excel sheets. Must oversee office phone calls and daily logs/record keeping as well. ESSENTIAL JOB FUNCTIONS Include the following. Other duties may be assigned. Complete knowledge of program outline, details, and home descriptions for effective promotion and communication. Must learn Visual One management system to ensure all reservation and contract information is accurate and correct; along with deposit and escrow totals. Receiving home owner and rental inquires and maintaining daily logs while forwarding home owner leads to Director for follow up. Assists the Director with scheduling rentals, generating contracts, and showing homes to potential renters. Collaborates with maintenance and housekeeping vendors to schedule and communicate any housekeeping, maintenance, or front office needs/support. May be asked to visit rental homes to troubleshoot any issues and report back afterwards. Assisting the Director with maintaining and updating the Home Rental Website and increasing traffic through creative marketing, SEO optimization, and social media efforts. Learning Wordpress will be required for the position and training will be provided. Develop and maintain first class owner relations through preemptive communication efforts. Assist the Director with investigating any potential guest issues within the resort and individual home rentals and delivering quick and efficient guest recovery efforts. Collaborate with the Membership Sales team to drive and promote all levels of PGA National Club memberships for home owners entering the Home Rental Program or Home Rental guests. Complete and submit reports, forms and other paperwork as required. QUALIFICATIONS Education, experience, and hospitality background. College degree is preferred with at least 2 years' experience within a property management, hotel, or resort environment. Passion for Real Estate preferred. Must be able to multitask and be organized. The position requires physical mobility for various activities involved from time on the computer and phone, to actively directing guests to home rental locations, and meeting with home owner leads if necessary. Organizing data is critical for effective follow up and maintaining historical records. Excel in guest relations, owner relations, and communication skills. Must display a friendly personality of trust and credibility when dealing with potential home owners and renters. Proficient working knowledge of all basic computer programs including Microsoft Office, Excel, Access, Publisher, and Internet. REQUIRED SKILLS AND ABILITIES Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must be able to receive instructions and communicate progress of work assignments. LANGUAGE SKILLS Excellent verbal communication skills. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively. REASONING ABILITY Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Description Under the guidance of the Golf Course Superintendent or Assistant Superintendent operates light motorized equipment and trucks on the golf course, and performs related work as needed. Mows greens, tees, collars, approaches to greens and other areas not accessible with gang mowers; rakes sand traps with power rakes; aerifies greens; verticuts tees and greens; operates sod cutter, top dresser, walk mowers, weedeaters, flymo, chain saw and loader The incumbent has the ability to cut cups; mows rough with rotary and operates other equipment as directed; drives dump truck; cleans equipment used daily and reports equipment problems to Service Technician immediately; responsible for basic preventative maintenance on equipment only as directed and for returning equipment to designated location at the maintenance facility. Perform any other duties and/or tasks that may be assigned on an as needed basis QUALIFICATIONS The Light Equipment Operator may be required to lift up to fifty pounds in various forms. Must be able to operate necessary equipment safely and efficiently. Must be able to handle and use manual tools such as weed eaters, flymos, rakes, shovels, spreaders and similar tools. Must be able to walk extensively as well as sit or stand for extended periods of time while performing job functions. Minimum 3 years experience operating equipment. Equal Opportunity Employer We participate in E-Verify Drug free workplace /testing ******************************************* Job Posted by ApplicantPro

Job DescriptionPOSITION OBJECTIVE The Director of Catering and Conference Services is the champion of the resort's catering, meetings and events experience. Applicants must possess at least 5 years of catering and convention services experience and 3 in a leadership role in a similar or bigger size catering and conference Services department dealing with guests in the luxury space. As a critical and key leadership role within the catering and meetings and events team, the Director of Catering & Conference Services is responsible for working effectively with other hotel departments to create a community of best practices for a seamless catering and meetings experience. They are an essential point of continuity, and an expert partner for the Meeting Planner through all stages of their experience, taking a proactive approach and building long term relationships. Responsible for leading the efforts of the catering and convention services team as well as detailing and facilitating large events and ensuring a high degree of customer satisfaction, generating increased revenues, expanding market share, and nurturing return business. ESSENTIAL JOB FUNCTIONS Handles one or more Catering & Conference Services market segments based on the need of the resort and/or instructions from senior management. In that role, the Director of Catering & Conference Services will actively handle the representation, selling and servicing of catering events or groups at the resort. Completes forecasts, plans, and productivity reports for senior management. Participates in the preparation of annual departmental operating budgets and financial plans. Monitors budget and up-sell products and services while managing departmental costs and waste. Negotiates pricing of catering, function space, and hotel services within approved departmental booking guidelines. Ensures that all special arrangements-Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by an authorized representative. Attends pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated. Understands and responds to all guest needs and requests in a timely and professional manner. Acts as a liaison between hotel and groups, ensuring meeting space is appropriately set up, and handling any special client requests and activities on or off-site. Creates group resumes sheets which detail group purpose, room/suite block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel. Plans all group food and beverage events, including assistance with menu selection, decorations, entertainment, and audio visual. Addresses unexpected problems as they arise to make sure that the events go as planned. Attains pre-set monthly revenue goals for catering and banquet departments, as determined by senior management. Meets clients upon arrival and introduces them to key hotel staff. Creates Banquet Event Orders that include information for each groups' meeting and food and beverage functions. Communicates last-minute changes in group functions to hotel staff and ensures satisfactory follow-up. Plans and direct pre-convention meetings, as requested by client. Leads weekly group evaluation meetings, as needed, ensuring that other hotel departments understand their roles in upcoming group programs, and reviewing past performance for groups which have checked out. Follows all policies and procedures. Consistently offer professional, friendly and engaging service Direct and manage all activity related to the office, ensuring all service standards are followed Responsible for all catering & Conference Services team members; from booking to execution and conference services from the time a contract becomes definite to execution Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Conduct site inspections as required. Develop annual business plans for the department in conjunction with the Director of Sales and Marketing or other senior management executives Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients Work closely with the Sales & Marketing team to prepare monthly forecasts Balance operational, administrative and Colleague needs Follow departmental policies and procedures Follow all safety policies Serve on the Leadership Committee Maintain Delphi and all operational communications Continuously trains and develops staff QUALIFICATIONS REQUIREMENTS Must be revenue-focused driven and have the capacity to monitor forecasts and business booking pace Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation At least 5 years of experience in catering & Conference Services Strong leadership skills to inspire and drive the team to achieve results Good capacity to create and maintain excellent client relationships and to look for new business opportunities Capacity to permanently innovate the catering product and to ensure that all revenue streams are maximized Should lead by example, fosters trust within the team and the hotel in general A depth of Catering/Conference Service experience plus a strong F&B operation Previous leadership experience within a similar role required Computer literate in Microsoft Window applications and relevant computer applications required Strong interpersonal and problem-solving abilities. Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Relevant related college education (preferable) SKILLS AND ABILITIES Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. PHYSICAL DEMANDS While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine.

Job Description Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operation's outside services efficiently. This position reports directly to the Outside Service Supervisor, Director of Golf and/or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants. Day to Day Tasks: Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas. Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette. Cleaning and maintain the storage areas and golf cart fleet at all times. Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests. Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts. Be knowledgeable and promote events at the Club, course conditions, events in progress, and anyinformation that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities. Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop. Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage. Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times. Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place. Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.). Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible. Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed. All the other stuff we do: Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested.. Education & Experience: • A high school diploma, GED, or equivalent, is required. • Customer service experience. Basic Golf Knowledge Required. • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. • You always perform at the highest level of ethical work standards. • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: • Golf Clubs & Bag 40 - 50 lbs • Merchandise 5 - 30 lbs Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Job DescriptionPOSITION OBJECTIVE Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan. ESSENTIAL JOB FUNCTIONS Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings. Complete initial and ongoing training programs required. Providing information about local features, such as shopping, dining, nightlife, and recreational destinations. Apply professional sales techniques using approved conversation flow guidelines. Maintaining current knowledge of all resort and spa offerings and hours of operation. Upselling resort rooms and spa services Coordinating with other departments in order to ensure a “Championship Experience” to all guests. Maintain data entry accuracy and attention to detail with systems. Ability to progress through various training levels. Meet department and individual metrics (such as revenue, conversion, and quality standards). Ability to handle escalated or complex calls, while striving for the highest level of customer service. Selling gift cards. In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact, attendance at the pre-convention meetings. Knowledge of iHotelier, Ring Central, Travel Click, Visual 1 Agilisys, HMS, Delphi, IDeaS, Spa Soft and Canary helpful. A flexible schedule may be required to include weekends, holidays, and various shifts. EDUCATION/EXPERIENCE High school diploma or equivalent required. Hospitality or call center experience in a fast-paced, high volume, service environment. Strong customer experience required. Candidate must have the ability to speak, read and write English fluently, bilingual a plus. Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus. OTHER ABILITIES Excellent verbal communication skills. Ability to communicate and work well with fellow employees. Excellent communications skills, organization skills and time management required. Ability to manage multiple tasks effectively. Ability to apply commonsense understanding to carry out detailed written or oral instructions respectfully. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. PHYSICAL DEMANDS While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine

Job Description Summary: Administer massage and body services to guests within the established guidelines of the PGA National Resort. Essential Job Functions: Include the following. Other duties may be assigned Administer massage and body services to guests within the established guidelines of the PGA National Resort. Prepare and maintain equipment and inventory supplies daily. Prepare and maintain massage and body treatment areas daily. Keep guests as physically and emotionally comfortable as possible while performing services. Maintain safety and cleanliness of equipment and facility according to the PGA National Resort standards. Sale of retail products. Guest satisfaction. Drape guest with towels, exposing only body part being worked on. Escort guest to and from the locker room. Assist other departments within the Spa whenever necessary. Stay updated in profession. Assist in developing new services and improving current ones. Performs special projects delegated by management. Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays. Qualifications: High school diploma or equivalent required. 600 hours from a Florida Board of Massage approved school. Current Certification / License: Current Florida massage therapy license, CPR and First Aid. Special certifications a plus (shiatsu, reflexology, cranial sacral, aromatherapy, neuromuscular). Language Skills: Excellent Guest Service skills including etiquette and ability to work with diverse clientele. Knowledge of communications skills, organization skills, ability to deal with diverse clientele. Ability to effectively communicate with all departments, regular communication with Director of Spa, all Spa managers and all Spa and salon professionals. Ability to maintain a high level of service and discipline within all Spa departments. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only a limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Physical Demands: Exerting up to 10-20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work involves a lot of sitting, walking, and standing. Work Environment: This job operates in a professional spa environment.

Job Description To serve and protect the members, guests, employees, property and other resources of Quail Ridge properties in accordance with applicable laws, departmental policies and procedures, and Association Rules and Regulations. DUTIES Gatehouse Duties: Access control - verify guest authorization and process entrants to the community Assist in the maintenance of resident/member files to include master information updates and temporary/permanent guest list updates Check the driving license of all guests/vendors entering the property Issue and account for all residence and building keys in accordance with applicable policies and procedures Monitor residential and perimeter fence alarms and dispatch patrol units as needed Monitor telephones, cameras, and 911 pager, and alarm systems. Address member/resident concerns as needed Dispatch and keep patrol units informed in the event of Medical Emergencies, Alarms and Incidents Accurately note and report all activities Maintain the gatehouse(s) in a clean and orderly manner Must be able to lift 50lbs, and be able to run from danger, or to assist another Provide assistance to residents/members as needed Observe and report any suspicious or significant activity within sight of your post Maintain gatehouse log books, patrol logs and incident reports as needed Read all current Directives and Postings Refer any vendor/resident conflict to the Shift Supervisor Monitor property access Keep apprised of property incidents Must meet required attendance policies/procedures/requirements Perform other duties as assigned Patrol Duties: Patrol the interior streets, common areas, residential areas, and perimeter fence-line [when appropriate] of Quail Ridge Observe and report violations of Association Rules and Regulations to the shift supervisor, issuing written citations when appropriate Respond to all emergencies and incidents as directed by the Gate Officer or Shift Supervisor Respond to and investigate all residential and perimeter alarms, including entering and clearing homes, and conducting foot patrols along perimeter fences when needed Observe and report any property damage to the shift supervisor Report all street and residential light malfunctions Lock and open designated buildings/offices as directed Provide traffic control as needed Investigate suspicious situations or activities, and inform the Shift Supervisor Conduct tests of all equipment at the start of shift, to assure proper functioning. Report problems and malfunctions to the shift supervisor Maintain the Department's vehicles and equipment. Report problems and malfunctions to the Shift Supervisor Perform other duties as assigned QUALIFICATIONS Must be at least 21 years of age Must have a high school diploma or its equivalent Must have current State of Florida D' and G' Security/Firearms licenses and maintain state requalification's and active license status Must have a valid State of Florida Driver's License Must obtain and maintain CPR, AED, and 1st Aid certifications Must be insurable under Quail Ridge's vehicle insurance policy Must have clean criminal and motor vehicle records Military, law enforcement, emergency medical or significant security experience is preferred Must be able and willing to take directions Must complete tasks as assigned Must be a self-starter and eager to learn Must be able to recognize and solve problems Must possess time management skills Must maintain high performance standards Knowledge of safe, efficient mechanical operation of vehicles, golf carts and other Must have the ability to communicate fluently in written and spoken English. (Second language is desirable) Must be computer literate Ability to remain calm, think, and make decisions under stress Must present and neat and clean appearance Must have great interpersonal skills Must have the ability to multi-task, in a fast-paced customer service oriented environment Must be willing to take the initiative, and have the ability to perform assigned tasks with minimal supervision Ability to follow written and oral directions Must be able to operate necessary equipment safely and efficiently Must be able to walk extensively as well as sit or stand for extended periods of time while performing job functions Must be able to lift up to 50lbs in various forms Must be physically able to - run, jump, protecting one's self from physical harm may be required. Ability to stand for extended periods both indoors and outdoors in the heat, cold, rain, etc Drug Free Workplace Equal Employment Opportunity Job Posted by ApplicantPro

Job Description Summary of role: The Group Exercise Instructor is responsible for planning and conducting results -oriented exercise classes for Members. This individual provides leadership and guidance in the classroom through attentiveness to each Members exercise needs. Reports directly to the Fitness Director. Day to Day: • Maintain a service -oriented environment within the group exercise classroom, through the personal recognition of Members and in providing Members with the safest and most effective regimen in helping them achieve their fitness goals. • Provide leadership and inspire confidence in the group exercise area, serving as a fitness role model. • Design class curriculums using current fitness trends and popular formats. • Regularly update choreography and music playli sts. • Attend continuing education opportunities made available through various partners. • Complete all class administrative work as required in the operating standards. • Maintain the classroom equipment in good working condition and restock supplies as needed. • To connect Members to other Members through ongoing contact with the Members and promotion of club activities. Promote interaction in and out of class settings. • To create personalized service for Members, including providing towel and water service while Members are exercising. • To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club -approved uniform and nametag. • Perform close of business functions following guidelines and procedures established by the Club. • Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i .e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking equipment/materials, etc.). • Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team. • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. All the other stuff we do: • Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Group Exercise Instructor Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. • Ability to communicate effectively with proper grammar. • Ability to work well under pressure, coordinating multiple tasks at any given time • Responsible for maintaining good conduct and safe working habits while in all areas, including all exercise areas and equipment are in safe and effective working condition, and assuring that others are acting safely. • Attendance at daily line -up and participating as requested. • Wearing a CLEAN and neat uniform that follows Invited and your property uniform standards daily.

Job Description Summary: Assist with supervising the front office area while maintaining data on room occupancy, and communication with Sales, Housekeeping and Catering concerning arrivals and departures. Essential Job Functions: Include the following. Other duties may be assigned. Supervise all Front Desk Agents, Bell, PBX, Front Office Supervisors, Guest Relations Dept, and Valet Dept. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Create and post all Front Office associate schedules. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Prepare reports and assist in overseeing the Front Desk & Guest Services Upsell & Inventive Programs to maximize revenue. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office associates and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance standards and be available to work on a regular basis. Perform any other job-related duties as assigned by Director of Front Office. Diplomatically handle guest complaints in the absence of the Director of Front Office, including situations that arise when hotel is oversold, irate guests, etc. Required Skills and Abilities: Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Must have the previous experience in hospitality Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Education and Experience: High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful. Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job DescriptionPOSITION OBJECTIVE The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range's appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations. ESSENTIAL JOB FUNCTIONS Key Responsibilities: Guest Engagement: Welcome guests to the range and provide personalized service to ensure a positive experience. Use the daily tee sheets and group information to identify Members & Guests tee times by identifying by membership identification or ticketing through golf shop and staged tournament groups. Assist guests with questions about the facilities, equipment, and range services. Offer advice on range use, golf etiquette, and basic equipment tips as needed. Inform all players with tee times about showing up 10 minutes early ensuring the first tee runs smoothly for both client and starters. Equipment & Facility Assistance: Supply players with range balls and direct them to a hitting bay. Monitor equipment conditions and report any issues or malfunctions to management. Monitor shotguns, check range for left behind personnel items and equipment Always stay in radio communication Maintenance & Presentation: Make sure range is clean and inviting Contact the Player Services Supervisor or Golf Operations Supervisor of any information or needs. Guest Services & Problem-Solving: Address guest complaints or concerns in a polite, proactive manner and escalate to management if needed. Support special event and clinics by coordinating with the range's operational team. Safety & Compliance: Promote and enforce a range of safety guidelines, ensuring guests use equipment and facilities safely. Identify and address any potential hazards promptly to maintain a secure environment. Advise players of the PGA National dress code. EDUCATION/EXPERIENCE High school diploma or equivalent. Prior experience in hospitality, customer service, or golf operations is preferred. Friendly, professional demeanor with excellent communication skills. Knowledge of golf fundamentals and etiquette. Ability to handle physical tasks such as lifting golf bags or setting up equipment. Flexibility to work evenings, weekends, and holidays as required. Strong customer service orientation Attention to detail Problem-solving skills Ability to multitask in a dynamic environment Team player with a proactive attitude REQUIREMENTS Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. WORK ENVIRONMENT Most of the time will be working outdoors.

Job Description Summary: provide accounting support to the accounting team in various aspects. Essential Job Functions: Include the following. Other duties may be assigned Ability to answer guest calls and provide quick, professional resolutions Researching and responding to credit card chargeback inquiries Use excel to compile multiple charges into one worksheet Cash handling skills to cover general cashier responsibilities, assist with house bank audits Analysis and correct off group event cost estimates Collect deposit payments from clients and record in multiple systems Assist with filing Prior knowledge of processing income journal/revenue reporting Comply with attendance rules and be available to work on a regular basis Required Skills and Abilities: Must have the ability to communicate in English. Self-starting personality with an even disposition. Always Maintain a professional appearance and manner at all times. Have proficiency in excel. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Strong organizational skills with attention to detail. Ability to compile facts and figures. Ability to operate personal computer and calculator. Telephone etiquette skills needed. Ability to manage multiple tasks effectively. Must be able to work well with numbers. Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees and always maintain a presentable behavior and manner. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands: While performing the duties of this job, the employee will be sitting for extended periods of time entering data into the computer system. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine.

Lead Tree laborer within the assigned group/crew to oversee and perform landscaping duties. Employee performs skilled landscaping and manual work necessary to maintain community grounds. Leads tree crew and other tree trimmer staff in the maintenance, removal, and installation of trees. Workers typically perform a variety of tasks, which may include any combination of the following: trimming, planting, cultivating, maintenance and removal of trees, sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking, debris removal, etc. Essential Duties: * Schedule and organize daily work assignments for assigned crew and perform the designated work in areas specified such as: trimming plants, weeding, raking, debris removal or any other landscape work required. * Responsible for transporting crew members to and from designated areas. * Removal of dead trees, cutting down trees, chipper work, stump grinding, chipping mulch, trimming of trees, and clean-up of all debris. * Trimming and shaping of ornamental trees in Quail Ridge. Removal of tree branches from gutters and doors. * Clearing of fence lines, trims/removes shrubs/trees from electrical power lines in conformance with safety regulations. * Direct, inspect, check and review the work of crews involved in tree trimming or related operations. Employee participates fully in the work of the crews. * Includes such activities as trimming or removal of excess, dead or diseased limbs or branches from trees or shrubbery using powered or hand saws or pole pruners; may lower cut limbs and branches by slings or lines; assists in picking up trimmings and loading them into a chipping machine or truck; operates hydraulic boom. * Responsible for the safe and proper work practices= followed by members of the crew; places cones, roadblocks and flags to safely mark off job site to pedestrian and vehicle traffic. * Responsible for any special requests given by supervisor. * Required to carry assigned two way Radio at all times. * Operate cherry picker and aerial lift for tree trimming and removal. * Responsible for having designated areas in good condition, horticulturally, at all times. * Mows grass, feeds and trims shrubs, tends flowerbeds and regularly inspects assigned work areas to insure proper standards are maintained. * Operate gasoline edgers, weedeaters, and hedgers in assigned areas. * Operate blowers in assigned areas. * Operate mower machines to mow grass. * Operate gasoline buggies in assigned areas picking up trimmings and/or debris, loading and unloading in assigned area. * Utilizes various gasoline powered landscaping equipment along sidewalks, roadways, driveways and other areas assigned. * Haul mulch from designated and assigned areas. * Rake/Pull pine needles, grass, cuttings, scuffle weeds, etc... * Picking up trimmings and/or debris. * Operates lawn and grounds equipment including power mowers, bucket loaders and other power equipment. * Repairs and maintains community walks and lots. * Plans, plants and maintains exterior and interior landscaping in accordance with the landscaping plan. * Removes trash, debris, and junk from grounds. * Enforces safety regulations at the work site. * Adjusts, cleans and performs minor mechanical work on grounds equipment. * May apply pesticides. * Perform any other duties/tasks that is required, assigned, and/or directed by management. Knowledge Skills and Abilities * Ability to interact with all employees and all jobs in landscape maintenance - the mower operation, irrigation, tree operation, fertilizer operation, weed-eater operations, etc... * Must be able to lift, carry, pull, and push up to 50 pounds. * Heavy physical exertion required. * Ability to walk approximately 8-9 hours/day. * Ability to operate or learn to operate gasoline Cushman. * Ability to operate a cherry picker/ bucket truck. * Ability to operate and use a chainsaw properly. Education and experience * Minimum of three (3) years' experience in all landscape operations and the ability to supervise employees. Supervisory responsibilities * 4-5 crew members Apply on our website at: **************************** Drug Free Workplace

Job DescriptionPOSITION OBJECTIVE Bus Person will be working at the Pool Bar. Responsible for delivering food orders from the inside to the pool area. Customers should receive their orders rapidly and accurately. ESSENTIAL JOB FUNCTIONS Delivering food orders from the kitchen to the Guest Acting as the point of contact between Guest and kitchen staff Communicating food orders to chefs, paying attention to priorities (e.g. food allergies) Clear and clean tables Maintaining cleanliness in the area Will be constantly walking from inside the resort to the pool area outside Must have or be willing to get food handlers certification and alcohol compliance certification if applicable. Must be able to work a flexible schedule including day/evening shifts, weekends and holidays EDUCATION/EXPERIENCE High school diploma or equivalent REQUIREMED SKILLS Self-starting personality with an even disposition. Must be able to manage multiple tasks effectively. Must be able to withstand prolonged periods of standing, stooping, kneeling, and/or walking. PHYSICAL DEMANDS Regularly is required to stand for long hours of the day. Use hands to handle or feel Reach with hands and arms, talk and listen Frequently required to walk Occasionally required to sit, and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. WORK ENVIRONMENT The employee must be able to withstand temperature changes from kitchen to dining room to outside areas.

Job DescriptionPOSITION OBJECTIVE The Spa Facilitator is responsible for maintaining the cleanliness, organization, and overall guest experience within the spa, locker rooms, pool area, and relaxation spaces. The Spa Facilitator plays a key role in supporting the daily operations of the spa and ensuring guests always receive Five-Star service. ESSENTIAL JOB FUNCTIONS Spa Operations Maintain cleanliness and presentation of the spa locker rooms, lounges, Rasul. Pool, and all common spa areas. Replenish amenities, towels, and supplies throughout the day. Greeting guests warmly, provide directions, and offer assistance in a courteous and professional manner. Ensure that all guests are consistently provided with Forbes Five-Star service and support. Address guests needs promptly and courteously; escalate concerns to management as needed. Support spa staff and providers with setup, breakdown, and restocking as necessary. Participate in group booking preparations as directed by spa leadership. Assist with special spa events and seasonal setup as needed. Systems and Maintenance Follow all Spa SOPs related to cleaning, stocking, and guest service. Report any maintenance concerns promptly to management. Support inventory control by notifying supervisors of low stock levels. Team Support Work cooperatively with fellow team members to ensure the spa operates smoothly. Follow daily, weekly, and monthly cleaning checklists. Communicate effectively with Spa Concierge, Technicians, and Management. Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel; must be able to lift and move up to 25 pounds. The employee must be able to see differences between widths and length lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE High School Diploma Previous Spa/Hospitality experience Customer care or relations experience WORK ENVIRONMENT Must be able to work effectively in a fast-paced, guest-facing environment. Ability to multitask and manage frequent interruptions. Must maintain a polished and professional appearance and demeanor. Must be available to work weekends, holidays, and varied shifts based on business needs.

Job Description The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the system and charging for services performed and products purchased. Duties and Responsibilities: Be on time for your shift. Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, services, facility features and hours of operation. Utilize spa software with skill and proficiency. Maintain a Spa Desk Cash Box Answer the phone promptly and use the guest's name throughout the phone conversation. Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing guests. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean; safe, fully stocked and well organized work area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Position Requirements: Must be detail-oriented and have ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Must possess basic computer skills and proficiency in email correspondence Enjoy working in a team environment and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Education and Experience Requirements: Minimum of 2 years of Guest Service

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job Description Primary role is to ensure an orderly flow of play onto the golf course while enforcing all club rules and providing assistance to Members and Guests in order to keep play at an even flow. Responsible for providing the highest level of professionalism and customer service for our Members and Guests on the course. This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals. Day to Day: • Provide efficient and friendly customer service by displaying the Three Steps of Service as Members and Guests play golf. • Ensure the flow of play onto the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations to avoid gaps when players are late for their tee time during busy play hours. • Assist Members and Guests in finding an appropriate game. • Maintain a sufficient supply of scorecards, pencils, tees and other necessities on hand at all times. • Be on the course as scheduled, unless checking with the starters or other golf operations staff to report any incidents or situations that need attention. • Assist Members and Guests whenever possible by providing suggestions on proper golf course etiquette. • Responsible for enforcing all club rules as they pertain to the golf course. • Maintain a polite manner whenever a Member or Guest is approached with a violation. • Assist Members, whenever possible, by looking for lost balls, and providing rides, if desired. • Repair ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course while straightening cart guidance ropes and their supports. • Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop. • Ensure all daily assignments are completed in their respective areas, to meet Club standards (i.e., no trash/debris on course, supplies are restocked, signage is neat, etc.). • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible. All the other stuff we do: • Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. • Responsible for demonstrating good teamwork. • Professional, impeccable appearance maintained by self and all private event personnel. • Take initiative to solve problems, utilizing all available resources including regional and corporate staff. • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. • Attendance at daily line-up and participating as requested. Education & Experience: • A high school diploma, GED, or equivalent, is required. • Customer service experience. Basic Golf Knowledge Required. • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. • You always perform at the highest level of ethical work standards. • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: • Golf Clubs & Bag 40 - 50 lbs • Merchandise 5 - 30 lbs Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Job DescriptionPOSITION OBJECTIVE To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. ESSENTIAL JOB FUNCTIONS Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Must be able to work a flexible schedule including day/night shifts, weekends and holidays REQUIRED SKILLS & ABILITIES Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. EDUCATION High School diploma or equivalent preferred. Bartending experience in a hotel or restaurant. General knowledge of liquors and wines. PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to stand for long hours of the day; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. WORK ENVIRONMENT Work is generally performed in the bar area.

* Responsible for all maintenance practices of the golf course and practice facilities. Responsibilities include training of new employees, equipment operation while maintaining club standards and adherence to all Human Resource procedures. Assures that the standards of member services and playing conditions are met; deals with administrative duties, safety requirements, as well as, supervising 40+ employees to achieve goals and club standards. Essential functions * Responsible for daily planning, scheduling and the supervision of golf course maintenance personnel. * Participates in the construction and maintenance of greens, tees, fairways, roughs, bunkers and associated support facilities on the golf courses. * Supervises repair and maintenance of mechanical and motorized equipment used on the golf course. * Instructs equipment operators in safe efficient operation and care of mowing and other equipment. * Supervises and participates in the operation and maintenance of pumps, irrigation and drainage systems. * Assists with employee evaluations, employee safety and employee discipline. * Monitors daily golf course set up, inspection, and evaluation. * Departmental authority for practices and procedures during Superintendents and/or Director's absence. * Inspects all areas of quality standards. * Supervision of employees. * Evaluates daily labor records. * Schedules and conducts safety and staff meetings. * Participates in safety management meetings and ensures enforcement with staff. * Approves equipment schedules. * Conducts inventory controls: chemical, irrigation, fertilizer, topdressing, drainage materials, and construction materials. * Provides input to Director in preparation for budget and department needs. * Training of new and existing employees: job function, equipment operation, safety requirements, safety training, guest service standards and departmental information. * Agronomic programming and implementation: fertilization, chemical, and cultural practices. * Final daily course evaluation/inspection. * Work closely with Human Resources, supervisors, and employees to maintain a positive work environment including communication, training, discipline, and evaluations. * Authority to expend overtime hours as needed per each operation to meet standards of quality upon approval of Director of Agronomy/Golf Course Maintenance. * Initiates purchase orders for golf course supplies including golf course accessories, chemicals, fertilizers and topdressing. * Constant communication with all departments to accomplish all tasks required by scheduling needs of each golf course and its operations. * Communicates with other departments in relationship to events. * Works with the Human Resources Department concerning all employees discipline, evaluations, onboarding, interviewing, terminations, safety training and other related personnel concerns and procedures. * Evaluation of products and service relative to present and future needs. * Enforce Quail Ridge policies/procedures for staff. * Provide conflict resolution and counseling to employees. * Attends required committee and management meetings, as a Quail Ridge staff representative. * Performs position with high standards, integrity and in a timely and efficient manner. * Recommends and provides significant input regarding group staff on firing, advancement, promotion, and other employment changes needed. * Prepare, review, and submit time cards/time records to payroll/HR for department as needed. * Perform other functions as assigned by management. Knowledge, skills and abilities * Must have knowledge of commonly used concepts, practices, and procedures in Golf Course Maintenance/Turf Maintenance. * Knowledge of the use of turf and landscaping equipment including tractors, mowers, aerifier, electric motors, etc... * Must possess excellent written and verbal communication skills. * Must be able and willing to take directions and give/provide directions to staff. * Must possess excellent organizational skills and coordinate and complete tasks with limited supervision. * Must be a self-starter and eager to learn. * Must be able to recognize and solve problems. * Must be a detail-oriented individual and possess time management skills. * Must maintain high performance standards. * Fluent reading and writing in English with the ability to recognize signs and symbols on the course and chemical control. * Ability to deal effectively and tactfully with employees, management and members. * Must have computer skills including use of Windows, Microsoft Office Programs and the Internet. Education and experience * AS Degree in turf grass management/golf course management/agronomy/horticultural/plant/soil science or related field and/or equivalent experience required. * Five years general golf course maintenance assistant superintendent experience required. * Requires knowledge of irrigation and current chemical practices. * Must have Florida State Pesticide License or ability to acquire within 6 months. * Requires extensive knowledge of all turf equipment. * Requires basic working knowledge of computer including spreadsheet applications and Microsoft applications. * Thorough knowledge of Club standard operating policies and procedures. * Continuing education classes related to golf course maintenance. * Must have thorough understanding of golf course. * Requires experience with supervision and training of staff. Supervisory responsibilities * Supervises 35-45 GCM work staff. * Light Equipment Operators * Heavy Equipment Operators * Spray Technicians * Irrigation Technicians * Interns * Other GCM employees as needed Apply on our website at: **************************** ******************************************* Drug Free Workplace