Patient Care Assistant jobs at Regional Medical Center of San Jose

*Employment Type:* Part time *Shift:* Weekend Shift *Description:* 1. High School Diploma or equivalent is required. 2. Graduate of an accredited program of Nuclear Medicine Technology is required. 3. Valid certification in Nuclear Medicine Technology with the State of California is required. 4. Certification by the Nuclear Medicine Technologist Certification Board (NMTC) is required. American Registry of Radiologic Technologist (ARRT) certification is preferred. 5. Venipuncture certification is required. 6. Current American Heart Association (AHA) Healthcare Provider CPR card is required. 7. Effective oral and written communication is required. 8. Ability to relate in a professional manner to patients, physicians, the public and other health care providers and demonstrate excellent customer service is required. 9. One (1) year of experience within a clinical nuclear medicine department is preferred. Pay Range: $49.77-69.68 (Level I) *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

RN First Assistant (RNFA) within our Operating Room at Providence St. Jude Medical Center in Fullerton, CA. This position is Full-Time and will work 12-hour Day shifts. The Registered Nurse First Assistant independently uses the nursing process to safely, therapeutically and efficiently care for patient requiring surgical intervention. Uses information from a variety of sources to assess, plan, implement, identify outcomes and evaluate patient's plan of care. The Registered Nurse First Assistant (RNFA) collaborates with the surgeon and the healthcare team to perform a safe operative procedure with an optimal outcome for the patient. This individual renders direct patient care as defined by the RNFA Standardized Procedure and maintains practice privileges through the Medical Staffing office. When not providing assisting services, the RNFA will perform circulating and/or scrub duties as assigned. Providence St. Jude Medical Center in Fullerton, CA was designated as a Magnet organization in 2015 and 2020 by the ANCC Magnet Recognition Program. This prestigious designation recognizes excellence in nursing services. In April 2025, Providence St. Jude Medical Center is applying for redesignation. In addition, we are recognized as a top regional hospital in 9 types of care by U.S. News & World Report and listed among the top 20 in Newsweek's America's Best-In-State Hospitals for California, is celebrated for its excellence in surgical and clinical care by Healthgrades. Providence caregivers are not simply valued - they're invaluable. Join our team at St. Jude Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Graduate from nursing school with a diploma, Associate Degree, or Bachelor's Degree in Nursing, Or Bachelor's Degree - Graduate from nursing school with a minimum of a Bachelor's Degree in Nursing, Or Hired as a result of a unit transfer from Heritage: Graduate from nursing school with a diploma, Associate Degree, or Bachelor's Degree in Nursing, Or Hired as a ministry transfer: Currently enrolled in a BSN program with an expected graduation date within 6 months of hire. California Registered Nurse License upon hire. National Provider BLS - American Heart Association upon hire, Three (3) years of diversified perioperative Nursing experience. Preferred Qualifications: CNOR Certification RNFA training / coursework Two (2) years of diversified RNFA experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." Requsition ID: 398019 Company: Providence Jobs Job Category: Nursing-Patient Facing Job Function: Nursing Job Schedule: Job Shift: Multiple shifts available Career Track: Nursing Department: 7510 SJMC OP SURGERY Address: CA Fullerton 101 E Valencia Mesa Dr Work Location: St Jude Medical Center Workplace Type: On-site Pay Range: $63.52 - $98.60 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure. What you'll be doing Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders. Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.

How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure. What you'll be doing Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders. Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.

About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits 32-40 Hours a week Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits 32-40 hours a week (M-F between 8am-6pm) Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience. Salary Description $22-$24

How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure. What you'll be doing Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders. Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.

How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure. What you'll be doing Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders. Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.

How you will change lives As a Unit Clerk at US Renal Care, you will be an integral part of a cross-functional team, providing operational support to maintain clinic operations and provide the best customer care for patients living with kidney disease. What you will be doing Customer Care. You will be a critical member of the clinic team, creating a welcoming and professional atmosphere by greeting patients and visitors, answering phones, answering patient questions, and assisting patients with transportation arrangements, as needed. Operational Support. You will maintain clinic operations effectively by updating and maintaining medical records, preparing patient records and charts for treatments, and assisting in auditing records for ongoing compliance. You will support financial operations by entering charges and preparing billing and patient attendance logs. You will also complete forms and reports as required by governmental agencies. You will ensure adequate supplies and inventory and reordering when required. In addition, you will help process lab work by preparing lab slips and tubes and directing labs to the appropriate laboratory.

How you will change lives As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure. What you'll be doing Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders. Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.

Patient Care Technician About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. This position will function as a floating role between our Mission Viejo clinic and Newport Beach clinic. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $23.00 to $25.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits * Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). * No weekends * 7 paid holidays + 1 Float Holiday per year. * Competitive Paid Time Off (PTO) accrual structure. * Employee Benefits available to Full-Time team members. * Hands-on patient care with no exposure to needles or blood. Responsibilities * Ensure compliance with HIPAA and confidentiality regulations. * Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. * Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. * Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. * Administer psychiatric rating scales and provide guidance to patients on completing them accurately. * Maintain accurate schedules, patient demographics, and insurance information. * Collect deductibles, co-insurance, and co-pays from patients. * Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. * Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications * Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. * Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. * Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. * Demonstrate outstanding written, verbal, and organizational abilities. * Foster excellent communication and collaborate effectively within a team environment. * Engage professionally with current and potential patients, clinic staff, physicians, and support departments. * Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. * Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Available M-F 7am-7pm (32-40 hours a week) Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits * Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). * No weekends * 7 paid holidays + 1 Float Holiday per year. * Competitive Paid Time Off (PTO) accrual structure. * Employee Benefits available to Full-Time team members. * Hands-on patient care with no exposure to needles or blood. Responsibilities * Ensure compliance with HIPAA and confidentiality regulations. * Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. * Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. * Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. * Administer psychiatric rating scales and provide guidance to patients on completing them accurately. * Maintain accurate schedules, patient demographics, and insurance information. * Collect deductibles, co-insurance, and co-pays from patients. * Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. * Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications * Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. * Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. * Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. * Demonstrate outstanding written, verbal, and organizational abilities. * Foster excellent communication and collaborate effectively within a team environment. * Engage professionally with current and potential patients, clinic staff, physicians, and support departments. * Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. * Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

Job DescriptionDescription: Patient Care Technician About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements: Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

Full-time Description Patient Care Technician About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date). No weekends 7 paid holidays + 1 Float Holiday per year. Competitive Paid Time Off (PTO) accrual structure. Employee Benefits available to Full-Time team members. Hands-on patient care with no exposure to needles or blood. Responsibilities Ensure compliance with HIPAA and confidentiality regulations. Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety. Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy. Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments. Administer psychiatric rating scales and provide guidance to patients on completing them accurately. Maintain accurate schedules, patient demographics, and insurance information. Collect deductibles, co-insurance, and co-pays from patients. Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly. Scan medical documents and ensure the integrity of records in Electronic Medical Records software. Requirements Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential. Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion. Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory. Demonstrate outstanding written, verbal, and organizational abilities. Foster excellent communication and collaborate effectively within a team environment. Engage professionally with current and potential patients, clinic staff, physicians, and support departments. Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration. Pay range: $22.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

Patient Care Technician at Providence Mission-Laguna Beach Hospital in Laguna Beach, CA. This position is Full time and will work 12-hour, Night shifts. Providence Mission - Laguna Beach Hospital, recognized as one of the best regional hospitals in 18 types of care by U.S. News & World Report, including orthopedic and geriatric care. Join our esteemed team dedicated to delivering exceptional patient care across a wide range of specialties. Under general supervision by the RN, the Patient Care Tech II is responsible for providing basic nursing care for in-patients and out-patients as needed, within their specified area(s) (see below). The Patient Care Tech II is responsible for collecting and reporting of information to the supervising RN and completion of all patient care related documentation. Patient Care Techs are assigned as follows: Emergency Services - basic respiratory, cardiology, nursing care, phlebotomy, assists with orthopedic devices and procedures (infant, child, adolescent, adult, geriatric). Providence caregivers are not simply valued - they're invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Coursework/Training: + Completion of a CNA program, Or + Completion of first semester nursing program, Or + EMT program completion for hires to Emergency Services. + California Nursing Assistant Certification License upon hire. Or + California Emergency Medical Technician License upon hire. + National Provider BLS - American Heart Association upon hire. + Experience with basic data entry. Preferred Qualifications: + Coursework/Training: EKG Training. + Coursework/Training: Successful completion of dysrhythmia course or ability to pass rhythm recognition exam test. + 1 year of acute patient care experience, Or + 6 months experience in a direct patient care environment in providing clerical support related to Provider or Patient documentation or charting. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 400362 Company: Providence Jobs Job Category: Technical Services Job Function: Clinical Care Job Schedule: Full time Job Shift: Night Career Track: Clinical Support Department: 7500 MH LB EMERGENCY Address: CA Laguna Beach 31872 Coast Hwy Work Location: Mission Hospital Laguna Beach Workplace Type: On-site Pay Range: $24.00 - $30.29 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Under general supervision by the RN, the Patient Care Tech II is responsible for providing basic nursing care for in-patients and out-patients as needed, within their specified area(s) (see below). The Patient Care Tech II is responsible for collecting and reporting of information to the supervising RN and completion of all patient care related documentation. Providence caregivers are not simply valued - they're invaluable. Join our team at Mission Hospital Regional Medical Center>and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Coursework/Training For hires after 10/31/16: Completion of a CNA program, or completion of first semester nursing program, or EMT program completion for hires to Emergency Services. + Upon hire: California Nursing Assistant Certification License or + Upon hire: California Emergency Medical Technician License + Upon hire: National Provider BLS - American Heart Association + Experience with basic data entry. Preferred Qualifications: + Coursework/Training: Successful completion of dysrhythmia course or ability to pass rhythm recognition exam test or 1 year of acute patient care experience, or 6 months experience in a direct patient care environment in providing clerical support related to Provider or Patient documentation or charting. + Coursework/Training: EKG Training. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 402985 Company: Providence Jobs Job Category: Technical Services Job Function: Clinical Care Job Schedule: Full time Job Shift: Night Career Track: Clinical Support Department: 7500 MH 3W Address: CA Mission Viejo 27700 Medical Ctr Rd Work Location: Mission Hospital Mission Viejo Workplace Type: On-site Pay Range: $24.00 - $30.29 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.