Sandia Resort & Casino jobs in Albuquerque, NM - 2109 jobs

Job Description The Custodian position at Laguna Development Corporation (LDC) is responsible for maintaining a clean, safe, and welcoming environment across all casino and related facility areas. Key duties include a wide range of custodial tasks such as vacuuming, mopping, restroom sanitation, window and furniture cleaning, and upkeep of public gaming areas-excluding sensitive gaming zones. Custodians must comply with safety standards, properly handle cleaning chemicals and equipment, and report any hazards or maintenance needs. They are expected to work various shifts, including weekends and holidays, and provide courteous, professional interactions with guests and coworkers to support a positive customer experience. In addition to cleaning responsibilities, the Custodian is expected to serve as a role model by adhering to LDC's core values, maintaining punctuality, and actively contributing to a respectful, team-oriented work culture. They participate in ongoing training, meetings, and may mentor new custodial staff through a buddy system. The role requires physical stamina, with frequent lifting, bending, and use of cleaning machinery, and involves working indoors under conditions such as loud noise or chemical exposure. A high school diploma or GED is preferred, though not required, and candidates must pass a pre-employment drug screening.

Job Description A Security Officer with Laguna Development Corporation (LDC) is responsible for protecting all LDC properties, patrons, and personnel by preventing and responding to incidents such as altercations, theft, vandalism, fire, illegal entry, and other safety risks. Core duties include patrolling buildings and grounds, monitoring for irregularities, responding to emergencies, assisting in medical situations, escorting patrons and staff, safeguarding casino assets, participating in money-handling procedures, and preparing incident reports. Officers must communicate clearly via radio or phone, maintain professionalism at all times, and comply with all LDC, Pueblo of Laguna Gaming Control Board, federal, and state regulations. The role requires consistent punctuality, teamwork, customer service, and the ability to work under pressure, including nights, weekends, and holidays. Security Officers are expected to build positive guest relationships, maintain strong working relationships with coworkers, and attend required meetings. Physical and mental demands include extensive walking, standing, lifting, decision-making, and problem-solving. Candidates should have a high school diploma or GED, relevant security experience, and must obtain and maintain certifications such as First Aid/CPR/AED, defensive tactics, alcohol server permit, gaming license, Title 31 certification, and urine analysis testing certification. The job involves indoor and outdoor work in varying conditions and requires passing pre-employment screenings and holding a valid New Mexico driver's license.

About the Role: The Buca Utility/Dishwasher at Albuquerque, plays a crucial role in maintaining the cleanliness and efficiency of our kitchen operations. This position ensures that all dishes, utensils, and kitchen equipment are sanitized and ready for use, contributing to the overall dining experience of our guests. The Utility/Dishwasher will also assist in maintaining a clean and organized kitchen environment, which is essential for food safety and compliance with health regulations. By effectively managing the dishwashing area, this role supports the culinary team in delivering high-quality meals in a timely manner. Ultimately, the success of this position directly impacts the restaurant's reputation and customer satisfaction. Minimum Qualifications: Ability to read and follow instructions. Experience in a food service environment is preferred. Physical ability to lift and carry heavy items. Willingness to stand for extended periods of time. Preferred Qualifications: Previous experience as a dishwasher or in a similar role. Knowledge of food safety and sanitation practices. Responsibilities: Wash and sanitize all dishes, utensils, and kitchen equipment in a timely manner. Maintain cleanliness and organization of the dishwashing area and kitchen. Assist in food preparation and other kitchen tasks as needed. Follow all health and safety regulations to ensure a safe working environment. Support the kitchen team by providing necessary items and maintaining stock levels. Skills: The required skills are essential for the daily operations of the kitchen. Basic reading skills are necessary to understand safety instructions and sanitation guidelines. The ability to lift and carry heavy items is crucial for transporting dishes and supplies efficiently. Standing for extended periods is a common requirement, as the role involves continuous movement in a fast-paced environment. Flexibility in scheduling allows the Utility/Dishwasher to adapt to the restaurant's needs, ensuring that all tasks are completed promptly and effectively.

Job Description The Shift Manager is responsible for ensuring efficient, high-quality restaurant operations by managing staffing, guest service, and communication between departments. This role involves supervising daily tasks, monitoring food and beverage standards, maintaining sanitation and safety compliance, and managing cash handling procedures. The Shift Manager must ensure that each shift is adequately staffed, guests are served courteously, and operations meet or exceed brand and corporate standards. Additional responsibilities include training staff, managing schedules, monitoring attendance, handling customer concerns, assisting in food and beverage service when needed, and supporting new menu launches and promotions. This position requires strong leadership, communication, and organizational skills to effectively direct employees, foster teamwork, and maintain a positive work environment. Candidates must have at least two years of relevant leadership experience and a working knowledge of food and beverage operations. The role demands the ability to work under pressure, perform mathematical calculations, and operate kitchen and bar equipment, as well as point-of-sale systems. A high school diploma or GED is preferred, and candidates must be at least 21 years old, possess a valid driver's license, and obtain ServSafe Manager and Alcohol Certification within 30 days of hire. The work takes place primarily indoors in a restaurant setting, requiring long periods of standing, frequent lifting, and flexible scheduling, including nights, weekends, and holidays.

New Mexico Sports & Wellness Riverpoint Albuquerque, NM A Wellbridge Company Full-time/Part-time We are looking for a Pickleball Professional! Who we are: New Mexico Sports & Wellness is Albuquerque's leading upscale athletic, aquatics, tennis, and family fitness club, with 5 convenient locations. Our clubs support the lifestyles of busy professionals, families, health enthusiasts and those who simply strive to be more active by providing a wide spectrum of unique fitness and wellness services. What our Pickleball Professionals are all about: Our Pickleball Professional is responsible for providing high-quality instruction and coaching to players of all skill levels and all ages. This role involves designing, implementing engaging lesson plans, fostering a positive learning environment and promoting the growth of pickleball within the community. The ideal candidate will have a passion for the sport, excellent communication skills and a commitment to helping players improve their game. Responsibilities include: Provide constructive feedback and personalized coaching to help players reach their goals. Promote pickleball programs, events through various channels, including social media, local events and community outreach. Encourage participation and growth of the sport. Provide excellent customer service to players, answering questions, addressing concerns and ensuring a positive experience for all participants. Work with other staff members, professionals to coordinate schedules, events and programming. Foster a collaborative and supportive team environment. Provide excellent curriculum and lesson plans for all groups. Ensure that the pickleball courts, equipment are well-maintained and in good condition. Report any issues or maintenance needs to the appropriate personnel. Tailor instruction to the needs of players ranging from beginners to advanced levels while assess players' skills and progress regularly. Teach pickleball lessons to individuals and groups including junior and adult. Being able to focus on skill development, strategy and game etiquette. What you are all about: You have excellent management skills, adaptable, personable, service-oriented, motivated, dependable and resourceful. You are looking for the right fit to our team that does not have to have their hand held, takes pride in themselves and the club. You have a Pickleball teaching certification from a recognized organization (e.g., IPTPA, USAPA, PPR) is mandatory. You have 3-5 plus years of experience teaching, coaching pickleball or tennis at various skill levels is highly desirable. You have In-depth knowledge of pickleball rules, techniques and strategies. You have a familiarity with current trends and best practices in pickleball instruction. Why we are a great company to join: You will enjoy a complementary club membership. We provide state-of-the-art exercise equipment and resources. We provide the opportunity to strategize, learn, lead and grow. We provide medical, dental and vision insurance. We offer company matching 401k. We offer several voluntary insurance options. We offer paid time off and holidays. And much, much more! *All benefits vary based on employee job status and including hours worked. Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 9 locations spanning 2 states (CO & NM). We proudly employ more than 900 team members and serve a growing membership community of more than 20,000+ members. We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment. Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment. This allows us to live our mission of delivering the best for and through our employees, our members, and our community.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. * Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. * Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. * Guides and supports the Front Office Agents in daily responsibilities and operation. * Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. * Controls the daily host block to ensure suites and special room blocks are handled properly. * Communicates with other departments to ensure proper handling of guests and groups. * Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. * Handles guest complaints and supports all guest service programs. * Understands, adheres, and enforces departmental and company policies and procedures. * Exhibits passion for the hospitality and gaming experience of our guests'. * Takes personal responsibility for delivering excellent guest experience. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. * Strong interpersonal, motivational, and leadership qualities. * Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: * Maintain a strict level of confidentiality regarding company information. * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding guest service. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Must be able to lift to 25lbs. * Must be able to work at a fast pace and in stressful situations. * Must be able to maneuver around the office and the facility to collect all necessary materials and documents. * Must be able to walk and stand for long periods of time. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Casino Shift Manager Monitor dealer and customer gaming activity on an assigned group of tables. Major Responsibilities/Activities: * Monitor guests and employees during table game play. * Greets guests in friendly, courteous and professional manner. * Monitors customer transactions. * Motivates and manages a culturally diverse table games staff. * Trains dealers and evaluates job performance. * Monitors floor activity, protects the pit bankroll, the playing public and the casino's assets. * Initiates and supervises table games fills and credits. * Opens and closes table chip bankrolls. * Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Table Games and Card Games Department. * Rates table games customer play and identifies high dollar action. * Settles customer disputes in the table games pit. * Performs basic administrative duties as assigned by the Table Games Shift Manager. * May assume a dealer's duty, as necessary. * Calculates winnings to verify payment made by dealer. * Adheres to all regulatory, departmental and casino policies and procedures, and to the casino ICS. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Associate Degree or four years experience in similar position with a minimum of two years dealing experience may be substituted. * Supervisory experience preferred. * Excellent interpersonal, customer service and communication skills. * Bi-lingual and multi-cultural experience preferred. * Computer proficiency with Microsoft Word and Excel software. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Strong numerical or statistical aptitude. * Strong mathematical skills. * Proven ability to provide outstanding customer service. * Must be a Team Player. * Pleasant, polite manner for dealing with the public as well as staff. * Good customer service, verbal and written communication skills. * Display strong verbal and written communication skills * Proven ability to handle conflict situations * Proven ability to multi-task in a high energy, customer oriented environment Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. * Must be able to work various hours, as needed, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift up to 25 pounds. * Must be able to handle stress effectively. * Stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hears. * Must be able to walk and stand for extended periods of time * Must be able to work at a fast pace and in stressful situations. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Traditional office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Maintenance Supervisor is responsible for the supervision of the facilities department who perform service and repairs in the areas of general maintenance, plumbing, carpentry, painting, plastering, machine servicing or electrical servicing to the casino hotel facility. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Promotes good interdepartmental relations within the Santa Ana Star Casino Hotel team members. * Supervise facilities department during their shift including hiring, training, mentoring, scheduling, rating performance, conducting discipline and rewarding/acknowledging performance in order to maintain efficient and effective operations of the facilities department. * Schedule work orders received from various departments. * Inspects work of facilities staff to ensure quality of work. * Assist Facilities Manager in upcoming projects or programs * Oversee projects and construction on new and existing areas throughout the facility. * Minor repairs on all heating and air units. * Responsible for oversight of the appearance of the outside walkways, portal areas and parking lots. * Responsible for maintenance and repairs of all furnishings needed in the facility. * Responsible for overseeing the de-icing of walkways and removal of snow from designated customer and employee areas. * Keep the Facilities Manager up-to-date on all personnel issues. * Assure that facilities department is following all safety policies and protocols for performing work. * Train staff on the proper use of chemicals, maintain all MSDS sheets and maintains staff awareness of hazardous materials/chemicals. * Works closely with other departments to provide support services as required to ensure successful events. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * High School diploma or GED. * One-year maintenance supervisory experience preferred. * Must possess and maintain a valid State of NM driver's license. * Strong written and verbal communication skills. * Must be able to write, speak and understand English. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding customer service * Proven ability in working with outside vendors and contractors. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Ability to use electronic equipment including computers, adding machines and calculators. * Must be able to work various hours, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift to 50 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. * Must be able to stand and walk for a long duration of time. * Must be able to work in inclement weather. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

About the Role: The Buca Take Out position at Albuquerque is essential for ensuring that our customers receive their orders accurately and promptly. This role involves managing the take-out process, from preparing orders to packaging them for delivery. The successful candidate will be responsible for maintaining high standards of food safety and quality while providing excellent customer service. Additionally, this position requires effective communication with kitchen staff to ensure that all orders are fulfilled correctly. Ultimately, the goal is to create a seamless take-out experience that encourages repeat business and enhances customer satisfaction. Minimum Qualifications: High school diploma or equivalent. Previous experience in a food service or customer service role. Preferred Qualifications: Familiarity with food safety regulations and best practices. Experience with point-of-sale systems. Responsibilities: Prepare and package food orders for take-out customers according to established standards. Communicate effectively with kitchen staff to ensure timely and accurate order fulfillment. Maintain cleanliness and organization of the take-out area, adhering to health and safety regulations. Provide exceptional customer service by addressing customer inquiries and resolving any issues that may arise. Process payments and manage cash handling procedures accurately. Skills: The required skills for this position include strong communication abilities, which are essential for interacting with both customers and kitchen staff. Attention to detail is crucial when preparing and packaging orders to ensure accuracy and quality. Customer service skills will be utilized daily to create a welcoming environment and address any customer concerns effectively. Time management skills are important for handling multiple orders efficiently during peak hours. Preferred skills, such as familiarity with food safety regulations, will enhance the candidate's ability to maintain a safe and compliant work environment.

Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members . * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Responsibilities: * Supervises all day to day casino promotions and events as they relate to pro-forma and implementation. * Provides all required reports for and on behalf of the Promotions and Events division in a dutiful and timely manner and according to Santa Ana Star Casino Hotel specifications including but not limited to revenue, expenses, labor, business volumes and statistics, regulations, and assets. * Adheres to all gaming, state, federal and local ordinances as specified. * Works with Promotions and Events Manager to develop and implement innovative Player's Club programs, promotions and property wide entertainment. * Assists Promotions and Events Manager with the development and implementation of the Promotions and Events annual budget. * Works with all internal departments to maximize collaboration. * Responsible for inter-departmental and internal communication/ notification for all promotions and events activities. * May work shifts that staff members have vacated due to illness, no-show or other such contingencies. * Participates in selection, training and scheduling of departmental staff, off-site help and temp employees, to include contract labor. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Associates Degree in Business or related field preferred. * Excellent administrative skills and abilities. * One-year supervisory experience preferred. * Sales and/or community experience necessary. * Must understand statistics. * Excellent communication and interpersonal abilities. * Must be able to communicate effectively, orally and in writing. * Responsible, detail oriented and able to multi-task. * General knowledge of Word, Excel, Outlook, Publisher, PowerPoint and Access, as well other software programs. * Knowledge of casino player tracking systems preferred. * Ability to compose correspondence, manage schedules and projects. * Must possess good time management, organization and recordkeeping skills. * Must possess the ability to coordinate a high level of activity under a variety of conditions and constraints. * Effectively interface and coordinate activities involving employees and/or guests and work effectively and professionally with employees at all levels of the organization. * Must be able to work in a team-oriented atmosphere, work independently and handle projects on an individual and/or group basis. * Must be able to work a flexible schedule, including weekends and holidays. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. * Display strong verbal and written communication skills. * Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs. * Must be able to work independently and exercise good judgment in handling a variety of situations. * Strong numerical or statistical aptitude. * Strong mathematical skills. * Strong organizational skills. * Proven ability to provide outstanding customer service. * Must have excellent problem-solving abilities. * Must be a detail oriented, organized individual with the ability to multi-task. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. * Ability to use electronic equipment including computers, adding machines and calculators. * Must be able to sit for long durations of time. * Must present self in a well-groomed and professional appearance. * The employee must be able to lift up to 25 pounds. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility, as needed, to collect and distribute all necessary documents. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description Route 66 Casino is looking for dependable and energetic Bussers to join our team at various dining venues including Stadium 66, Buffet 66, Thunder Road, and more. Bussers are essential to maintaining a clean, organized, and welcoming dining environment. Responsibilities include clearing and resetting tables, supporting servers with guest needs, restocking supplies, and ensuring all areas of the restaurant are clean and guest-ready. This role requires strong attention to detail and a commitment to providing fast and friendly service. We offer full-time and part-time opportunities with flexible scheduling, including nights, weekends, and holidays. Ideal candidates are team players who thrive in a fast-paced setting and take pride in creating a positive guest experience. Prior experience in a restaurant environment is preferred but not required. The position requires standing, walking, lifting, and bending throughout the shift. All applicants must pass a pre-employment alcohol and drug screen. Join Route 66 Casino and be part of a fun, professional, and guest-focused team!

Core Values & Expectations: . * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: * Greets guests in a friendly, professional and welcoming manner. * Notifies direct supervisor of any irregularities to maintain security of their area and casino. * Educates players on the proper rules and procedures. * Imputes betting information correctly into computer. * Verifies winning tickets for guests. * Maintains and verifies a cash bank. * Accepts money and gives ticket and change to guests. * Maintains and updates the betting sheets. * Maintains a clean and neat playing area for the guest. * Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws. * Follows all cash handling and exchange procedures provided for accuracy and thoroughness. * Remains current on federal currency reporting requirements (Title 31) as it relates to player activity. * Follows the Santa Ana Star Casino Hotel core values. * Performs other duties as assigned. Minimum Requirements: * Preference to qualified Santa Ana Tribal members. * Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests. * High school diploma or GED required. * Ability to work weekends, holidays and overtime as needed by operations. * Six months to one-year experience in a customer service environment. * Professional appearance * Bi-lingual and multi-cultural experience preferred * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a SASCH Key Gaming License Essential Mental Functions: The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Good guest service, verbal and written communication skills * Ability to clearly communicate conflict situations to supervisory personnel * Must be able to compute payouts rapidly and for extended periods of time Essential Physical Functions: The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. * Must be able to lift up to 25lbs * Must be able to walk and stand for extended periods of time * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Basic Computer skills * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description Core Values & Expectations: . Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: Touch up, repair and re-paint walls throughout the facility. Perform assistants to contractors of any projects and construction on new and existing areas throughout the casino. Minor repairs on all heating and air units. Responsible for the appearance of the outside walkways, portal areas and parking lots. Responsible for maintaining upkeep of millwork and other furnishings around the facility. Responsible for maintaining upkeep of all chairs and bar stools in the facility. Responsible for de-icing walkways and removal of snow from designated customer and employee areas. Uses the chain of command to address issues and concerns in a constructive manner. Exhibits positive co-worker relations and is a team player. Obtain and maintain most current information regarding applicable Tribal, State, Federal and Gaming policies, procedures, rules, and regulations. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Basic knowledge of computer applications. High School diploma or GED. Must possess and maintain a valid State of NM driver's license. Strong verbal communication skills. Must be able to speak and understand English. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding customer service Proven ability in working with outside vendors and contractors. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Ability to use electronic equipment including computers, adding machines and calculators. Must be able to work various hours, including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 50 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. Must be able to stand and walk for a long duration of time. Must be able to work in inclement weather. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

Inn of the Mountain Gods Resort and Casino VIP Host Reservations Agent Reports To: Executive Casino Host & Executive Player Development Manager Supervises: N/A The VIP Host Reservations Agent is responsible for handling inbound reservation requests from high-value patrons referred by the outbound call center. This position ensures accurate hotel bookings, coordinates dining reservations, and provides information on resort amenities while maintaining exceptional service standards. The agent uses Synkros and Visual One systems to manage reservations and player data, supporting revenue growth and guest satisfaction. Performs other duties as assigned for the success of the organization. Key Responsibilities and Performance/Behaviors Ability Demonstrates hospitality behaviors and IMGR&C performance standards. Understands how to access and use Synkros and Visual One for reservations. Communicates effectively with guests and internal departments. Takes ownership of guest inquiries and ensures timely resolution. Performance Meets conversion and revenue goals for Host bookings. Responds quickly to guest needs and adapts to changing priorities. Maintains accuracy in all reservations and CRM entries. Behavior Upholds IMGR&C values (A-P-A-C-H-E) in all interactions. Maintains a positive, professional attitude with guests and team members. Service Provides exceptional service to VIP Hosted guests. Coordinates dining reservations and communicates special requests to appropriate departments ( when appropriate). Escalates hosted guest inquiries to assigned Casino Host promptly. Professionalism Meets appearance standards and supports IMGR&C's reputation. Attendance Adheres to attendance policies and scheduled shifts (8:00 AM - 8:00 PM). Communication Shares accurate information with guests and team members. Reports guest feedback and issues to supervisors promptly. Teamwork Collaborates with Casino Hosts, Hotel Operations, and other departments to ensure seamless guest experiences. Essential Duties and Responsibilities Complete hotel reservations for VIP guests using Visual One and Synkros. Verify player eligibility for promotions; escalate comp requests to Casino Host. Coordinate dining reservations and provide information on resort amenities. Maintain accurate records in CRM systems. Support outbound call center campaigns by converting referrals into confirmed bookings. Uphold all regulatory, departmental, and casino policies. Education and/or Experience Requirements High School Diploma or GED required. Must be 21 years or older Must be able to obtain and maintain a gaming license. (2) Hospitality or reservations experience preferred; casino experience a plus. Strong phone and customer service skills. Bilingual (English/Spanish) preferred but not required. Proficient in Microsoft Office and hospitality systems. Physical Demands Frequent sitting, typing, and phone use. Occasional lifting up to 25 lbs. Work Environment On-site position in a fast-paced, high-volume environment. Exposure to second-hand smoke and high-stress situations.

Front Desk Phone Operator Reports To: Front Desk Manager and Supervisor Supervises: N/A This position requires greeting guests who calls and offering them any assistance they may request. Must have thorough knowledge of Inn of the Mountain Gods Resort and Casino and be able to communicate information to guests and to other Departments. Front desk operator is responsible for answering and handling all incoming calls, directing guests when needed, and handing each stage of a hotel stay, from reservations, to arrival, to departure and all aspects of customer service. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Provides all services of the Front Office; including, but not limited to: lost luggage stateroom changes, lost and found service, printing and issuing guest receipts Answers inquires pertaining to Front Office services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Takes ownership of guests concerns, by following-up and ensuring complaints are resolved to the guest's satisfaction. Maintains Guest Resolution Log. Maintains knowledge of the resort such as; regular events and special functions by reviewing all available sources in order to provide guests with accurate information to answer questions and handle special requests. Is aware of, and/or acquires the necessary knowledge to comply with the resorts standard operation, in order to assist guest's inquires. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by IMG employee occupying this position. IMG employees will be required to perform any other job-related duties assigned by their supervisor or management. This position is responsible for indirect cost containment through the proper use, handling and maintenance of records, reports, documents, and equipment. Ensures that guests are charged for pertinent special requests and services. Supervisory Responsibilities N/A Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or GED. Minimum of six months hospitality experience in a hotel or resort. Very strong communication, problem solving, decision making, and interpersonal skills; Superior customer service, teambuilding and conflict resolution skills; Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction; Basic computer software skills required; Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and correction. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

A Burger King Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift Managers. This position has direct interactions with Guests and members of the field operations team. About Burger King Every day, more than 11 million guests visit BURGER KING restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER , our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years. Qualifications And Skills: Must be at least 18 years of age Comfortable working in a fast-paced environment Ability to interact in a positive and professional manner with guests and coworkers Willingness to learn all areas of restaurant operations & work multiple stations Available to work evenings, weekends, and holidays Summary Of Essential Duties and Responsibilities: Greets guests with a smile while receiving orders and processing payments Prepares and packages food and drink products Responsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exterior Maintains health and safety standards in work areas Unloads and stocks inventory items as needed Prompt and regular attendance on assigned shifts Follows Burger King uniform and grooming standards and policies

In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. *GAME TIME ENERGY, LIFETIME EXPERIENCE* As a Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests. *HOME OF THE GREATEST OF ALL TIMES* Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office. * Weekly Pay * Flexible Schedule * Free shift meal and family dining discount* * Best in Class Training & Continuous Learning * Advancement Opportunities * Paid Time Off* * 401(k) Retirement Plan* * Tuition Benefits* * Medical, Dental and Vision* * Champions of Hope* * Cash Referral Program * Journey Wellbeing Support Tool * PerkSpot Discount Program * Recognition Program * Slip Resistant Shoes Programs * Community & Charitable Involvement * Igniting Dreams Grant Program * Training Contests *YOU GOT THIS* * Preferably, you have 2 years of restaurant or bar experience. * You are of minimum age to serve alcoholic beverages (or higher, per applicable law). * You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements.

Core Values & Expectations: . Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: Greets and attends to guest's needs in a friendly, professional manner. Prepare drinks with proper portions and ingredients. Operates cash register, handling all beverage sale transactions. Monitors alcohol consumption and maintains respectful control of customers conduct. Maintains a well-stocked bar. Minimum Requirements: Preference is given to qualified Santa Ana Tribal members. High school diploma or GED. Obtain a New Mexico liquor server's license and a Food Handlers card within 90 days of hire. Must be able to work any scheduled hours and shifts, including nights, weekends, and holidays. Ability to communicate in a clear and concise manner. Bi-lingual and multi-cultural experience is preferred. Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Proven ability to multi-task. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Must be able to work well in fast paced, customer-oriented environment. Physical ability to safely perform the essential job functions of the position. Equipment Used POS Standard commercial bar and restaurant equipment. Smartphone Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees' duties are performed indoors in a climate-controlled non-smoking environment.

Job Description Cage Cashier Reports To: Cage/Main Bank Manager, Supervisor Supervises: N/A The Cage Cashier performs and records cash transactions to support casino gaming operations. Includes preparation of daily reports on revenues, player tracking systems and displays excellent customer service. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Responsible for all customer transactions, i.e.: currency for currency, redemption of tickets, redemption of coin, redemption of chips and all promotional vouchers. Verifies bank at the beginning and end of shift. Acknowledges all guest promptly using Hospitality Behaviors. Performs even money exchanges with the customer and Main Bank. Verifies currency of $20.00 and higher for authenticity. Ensure completion of all required forms. Performs chip fills, and jackpot payouts upon request. Adheres to regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure (ICS). Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED); a minimum of six months job-related experience and/or training. Mescalero Apache Tribal preference, bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: _______________________ ____________________________________ Team Member Signature