Santa Ana Star Casino jobs - 36 jobs

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. * Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. * Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. * Guides and supports the Front Office Agents in daily responsibilities and operation. * Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. * Controls the daily host block to ensure suites and special room blocks are handled properly. * Communicates with other departments to ensure proper handling of guests and groups. * Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. * Handles guest complaints and supports all guest service programs. * Understands, adheres, and enforces departmental and company policies and procedures. * Exhibits passion for the hospitality and gaming experience of our guests'. * Takes personal responsibility for delivering excellent guest experience. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. * Strong interpersonal, motivational, and leadership qualities. * Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: * Maintain a strict level of confidentiality regarding company information. * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding guest service. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Must be able to lift to 25lbs. * Must be able to work at a fast pace and in stressful situations. * Must be able to maneuver around the office and the facility to collect all necessary materials and documents. * Must be able to walk and stand for long periods of time. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Casino Shift Manager Monitor dealer and customer gaming activity on an assigned group of tables. Major Responsibilities/Activities: * Monitor guests and employees during table game play. * Greets guests in friendly, courteous and professional manner. * Monitors customer transactions. * Motivates and manages a culturally diverse table games staff. * Trains dealers and evaluates job performance. * Monitors floor activity, protects the pit bankroll, the playing public and the casino's assets. * Initiates and supervises table games fills and credits. * Opens and closes table chip bankrolls. * Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Table Games and Card Games Department. * Rates table games customer play and identifies high dollar action. * Settles customer disputes in the table games pit. * Performs basic administrative duties as assigned by the Table Games Shift Manager. * May assume a dealer's duty, as necessary. * Calculates winnings to verify payment made by dealer. * Adheres to all regulatory, departmental and casino policies and procedures, and to the casino ICS. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Associate Degree or four years experience in similar position with a minimum of two years dealing experience may be substituted. * Supervisory experience preferred. * Excellent interpersonal, customer service and communication skills. * Bi-lingual and multi-cultural experience preferred. * Computer proficiency with Microsoft Word and Excel software. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Strong numerical or statistical aptitude. * Strong mathematical skills. * Proven ability to provide outstanding customer service. * Must be a Team Player. * Pleasant, polite manner for dealing with the public as well as staff. * Good customer service, verbal and written communication skills. * Display strong verbal and written communication skills * Proven ability to handle conflict situations * Proven ability to multi-task in a high energy, customer oriented environment Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. * Must be able to work various hours, as needed, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift up to 25 pounds. * Must be able to handle stress effectively. * Stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hears. * Must be able to walk and stand for extended periods of time * Must be able to work at a fast pace and in stressful situations. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Traditional office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members . * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Responsibilities: * Supervises all day to day casino promotions and events as they relate to pro-forma and implementation. * Provides all required reports for and on behalf of the Promotions and Events division in a dutiful and timely manner and according to Santa Ana Star Casino Hotel specifications including but not limited to revenue, expenses, labor, business volumes and statistics, regulations, and assets. * Adheres to all gaming, state, federal and local ordinances as specified. * Works with Promotions and Events Manager to develop and implement innovative Player's Club programs, promotions and property wide entertainment. * Assists Promotions and Events Manager with the development and implementation of the Promotions and Events annual budget. * Works with all internal departments to maximize collaboration. * Responsible for inter-departmental and internal communication/ notification for all promotions and events activities. * May work shifts that staff members have vacated due to illness, no-show or other such contingencies. * Participates in selection, training and scheduling of departmental staff, off-site help and temp employees, to include contract labor. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Associates Degree in Business or related field preferred. * Excellent administrative skills and abilities. * One-year supervisory experience preferred. * Sales and/or community experience necessary. * Must understand statistics. * Excellent communication and interpersonal abilities. * Must be able to communicate effectively, orally and in writing. * Responsible, detail oriented and able to multi-task. * General knowledge of Word, Excel, Outlook, Publisher, PowerPoint and Access, as well other software programs. * Knowledge of casino player tracking systems preferred. * Ability to compose correspondence, manage schedules and projects. * Must possess good time management, organization and recordkeeping skills. * Must possess the ability to coordinate a high level of activity under a variety of conditions and constraints. * Effectively interface and coordinate activities involving employees and/or guests and work effectively and professionally with employees at all levels of the organization. * Must be able to work in a team-oriented atmosphere, work independently and handle projects on an individual and/or group basis. * Must be able to work a flexible schedule, including weekends and holidays. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. * Display strong verbal and written communication skills. * Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs. * Must be able to work independently and exercise good judgment in handling a variety of situations. * Strong numerical or statistical aptitude. * Strong mathematical skills. * Strong organizational skills. * Proven ability to provide outstanding customer service. * Must have excellent problem-solving abilities. * Must be a detail oriented, organized individual with the ability to multi-task. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. * Ability to use electronic equipment including computers, adding machines and calculators. * Must be able to sit for long durations of time. * Must present self in a well-groomed and professional appearance. * The employee must be able to lift up to 25 pounds. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility, as needed, to collect and distribute all necessary documents. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members . * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Ensures that all food preparation meet the established safety and health specifications and company quality standards. * Trains employees, assists in hiring, promotions, addresses employee concerns and resolves conflicts. * Ensures an adequate workforce level is available to meet production needs and is based on projections. * Assists in controlling production cost and product waste notifies Chef or variances. * Responsible for set-up, stocking and service of assigned food outlet(s) using specified methods. * Completes any required daily financial documents and reports. * Meets the attendance guidelines of the job, adheres to regulatory, departmental and company policies. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal members. * High school diploma or GED. * Two-year Culinary Arts School or equivalent technical training in food and beverage. * Five years restaurant industry work, including two to three years progressive supervisory experience in food production in a hotel or chain restaurant. * Good interpersonal, customer service and communication skills along with Professional appearance. * Bi-lingual and multi-cultural experience preferred. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * Obtain New Mexico liquor server's license and a Food Handlers card within 90 days of hire. Essential Mental Functions The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Must be able to work independently and exercise good judgment in handling a variety of situations. * Must have excellent problem-solving abilities. * Must be a detail oriented, organized individual with the ability to multi-task. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Display strong verbal and written communication skills. * Proven ability to handle conflict situations. * Must be a Team Player. Essential Physical Functions The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend, use hands and fingers to handle and feel, reach with hands and arms, talks, and hear. * Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. * Must be able to walk and stand for extended periods of time. * Must be able to work well in fast paced, customer-oriented environment. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Standard commercial restaurant and kitchen equipment. * POS * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Core Values & Expectations: . * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: * Repair or replace sinks, faucets, disposals, toilets. * Oversee jetting of major/minor drain and sewers of all plumbing fixtures. * Replace or repair leaks and damages to all plumbing fixtures, systems. * Oversee and maintain inspections and testing for all the equipment associated with plumbing equipment. * Assist with appliance installation. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Licensed Plumber Certification required with four years of experience in a similar environment. * New installation preferred for commercial applications. * Service work and remodels is preferred for commercial applications. * Basic knowledge of computer application. * High School Diploma or GED. * Must possess and maintain a valid NM driver's license. * Cultural sensitivity required. * Excellent written and verbal communication skills. * Must be able to read, write, speak and understand English. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. Essential Mental Functions: * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding customer service * Proven ability in working with outside vendors and contractors. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Ability to use electronic equipment including computers, adding machines and calculators. * Must be able to work various hours, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift to 50 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. * Must be able to stand and walk for a long duration of time. * Must be able to work in inclement weather. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

The Bar Supervisor is responsible for overseeing the bar and lounge areas. The focus will be on training the bar staff to provide excellent guest service while controlling costs. Works directly with the Food and Beverage Manager to focus on supervision, training, hiring, scheduling, quality control, ordering, and inventory while maintaining proper service and staffing levels for the bars and Lounge operations. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Functions as the trainer of all new bar staff, ensuring that all staff are consistent and properly trained. Ensures that all food and beverage products served meet the established specifications and standards. Ensures that proper levels of service are provided based on forecasted needs. Responsible for compliance and enforcement of applicable Casino Control Act and Commission regulations and all internal controls governing safe service and storage of alcoholic beverages. Communicates variances from established standards to the Food and Beverage Manager. Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests. Facilitates and schedules breaks without interruption in guest service. Ensures there is always adequate staff on the casino floor to properly and timely serve all guests. Ensures there is always adequate product in the bars and warehouse, always to ensure products are available for guests. Prepare any verbal or formal written documentation. Assigns Bartenders, Servers, Barbacks, and Beverage Servers to their work areas in the casino and periodically determines that they are working effectively in their assigned areas. Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible. Complete all financial reports as necessary. Logs time and attendance correctly for staff. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal members. High school diploma or GED required. New Mexico liquor server's license required and a Food Handlers card within 90 days of hire. Minimum of 1-2 years of job-related experience. Excellent guest service skills are a must. Good interpersonal, verbal, and communication skills and a Professional appearance. Comply with the approved company dress code. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Bi-lingual and multi-cultural experience is preferred. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend, use hands and fingers to handle and feel, reach with hands and arms, talk and hear. Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Must be able to work in inclement weather with outdoor events. Equipment Used Standard commercial restaurant and bar equipment. POS Smartphones Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees' duties are performed indoors in a climate-controlled non-smoking environment.

The Maintenance Supervisor is responsible for the supervision of the facilities department who perform service and repairs in the areas of general maintenance, plumbing, carpentry, painting, plastering, machine servicing or electrical servicing to the casino hotel facility. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Promotes good interdepartmental relations within the Santa Ana Star Casino Hotel team members. Supervise facilities department during their shift including hiring, training, mentoring, scheduling, rating performance, conducting discipline and rewarding/acknowledging performance in order to maintain efficient and effective operations of the facilities department. Schedule work orders received from various departments. Inspects work of facilities staff to ensure quality of work. Assist Facilities Manager in upcoming projects or programs Oversee projects and construction on new and existing areas throughout the facility. Minor repairs on all heating and air units. Responsible for oversight of the appearance of the outside walkways, portal areas and parking lots. Responsible for maintenance and repairs of all furnishings needed in the facility. Responsible for overseeing the de-icing of walkways and removal of snow from designated customer and employee areas. Keep the Facilities Manager up-to-date on all personnel issues. Assure that facilities department is following all safety policies and protocols for performing work. Train staff on the proper use of chemicals, maintain all MSDS sheets and maintains staff awareness of hazardous materials/chemicals. Works closely with other departments to provide support services as required to ensure successful events. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School diploma or GED. One-year maintenance supervisory experience preferred. Must possess and maintain a valid State of NM driver's license. Strong written and verbal communication skills. Must be able to write, speak and understand English. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding customer service Proven ability in working with outside vendors and contractors. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Ability to use electronic equipment including computers, adding machines and calculators. Must be able to work various hours, including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 50 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. Must be able to stand and walk for a long duration of time. Must be able to work in inclement weather. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

Core Values & Expectations: . * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: * Greets guests in a friendly, professional and welcoming manner. * Notifies direct supervisor of any irregularities to maintain security of their area and casino. * Educates players on the proper rules and procedures. * Imputes betting information correctly into computer. * Verifies winning tickets for guests. * Maintains and verifies a cash bank. * Accepts money and gives ticket and change to guests. * Maintains and updates the betting sheets. * Maintains a clean and neat playing area for the guest. * Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws. * Follows all cash handling and exchange procedures provided for accuracy and thoroughness. * Remains current on federal currency reporting requirements (Title 31) as it relates to player activity. * Follows the Santa Ana Star Casino Hotel core values. * Performs other duties as assigned. Minimum Requirements: * Preference to qualified Santa Ana Tribal members. * Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests. * High school diploma or GED required. * Ability to work weekends, holidays and overtime as needed by operations. * Six months to one-year experience in a customer service environment. * Professional appearance * Bi-lingual and multi-cultural experience preferred * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a SASCH Key Gaming License Essential Mental Functions: The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Good guest service, verbal and written communication skills * Ability to clearly communicate conflict situations to supervisory personnel * Must be able to compute payouts rapidly and for extended periods of time Essential Physical Functions: The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. * Must be able to lift up to 25lbs * Must be able to walk and stand for extended periods of time * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Basic Computer skills * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Core Values & Expectations: . * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Abilities: * Acknowledges and responds to customers promptly. * Delivers food and beverages to guest's table. * May be required to provide buffet style service. * Monitors food quality, reporting variances to the banquet captain. * Returns to each assigned table regularly to determine the customer's additional needs. * Ensures that banquet facilities are orderly and clean. * Provides fast, friendly service to customers. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal members. * Ability to carry and balance service tray on shoulder. * New Mexico liquor server's license and a Food Handlers Card. * Legible handwriting is a must. * Prior food service experience preferred. * Basic knowledge of banquet items and proper placement procedures. * Professional appearance. * Must be able to work a flexible schedule, including weekends and holidays. * Bi-lingual and multi-cultural experience preferred. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. * Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Display strong verbal and written communication skills. * Proven ability to handle conflict situations. * Proven ability to multi-task. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. * Must be able to walk and stand for extended periods of time. * Must regularly lift and /or move up to 50 pounds. * Must be able to work well in fast paced, customer-oriented environment. * Ability to work outdoor functions during inclement weather. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Standard commercial restaurant equipment. * Smartphones Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during winter and summer months.

Core Values & Expectations: . * Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: * Greets and attends to guest's needs in a friendly, professional manner. * Prepare drinks with proper portions and ingredients. * Operates cash register, handling all beverage sale transactions. * Monitors alcohol consumption and maintains respectful control of customers conduct. * Maintains a well-stocked bar. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal members. * High school diploma or GED. * Obtain a New Mexico liquor server's license and a Food Handlers card within 90 days of hire. * Must be able to work any scheduled hours and shifts, including nights, weekends, and holidays. * Ability to communicate in a clear and concise manner. * Bi-lingual and multi-cultural experience is preferred. * Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Display strong verbal and written communication skills. * Proven ability to handle conflict situations. * Proven ability to multi-task. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. * Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. * Must be able to work well in fast paced, customer-oriented environment. * Physical ability to safely perform the essential job functions of the position. Equipment Used * POS * Standard commercial bar and restaurant equipment. * Smartphone Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees' duties are performed indoors in a climate-controlled non-smoking environment.

Core Values & Expectations: . * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: * Touch up, repair and re-paint walls throughout the facility. * Perform assistants to contractors of any projects and construction on new and existing areas throughout the casino. * Minor repairs on all heating and air units. * Responsible for the appearance of the outside walkways, portal areas and parking lots. * Responsible for maintaining upkeep of millwork and other furnishings around the facility. * Responsible for maintaining upkeep of all chairs and bar stools in the facility. * Responsible for de-icing walkways and removal of snow from designated customer and employee areas. * Uses the chain of command to address issues and concerns in a constructive manner. * Exhibits positive co-worker relations and is a team player. * Obtain and maintain most current information regarding applicable Tribal, State, Federal and Gaming policies, procedures, rules, and regulations. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Basic knowledge of computer applications. * High School diploma or GED. * Must possess and maintain a valid State of NM driver's license. * Strong verbal communication skills. * Must be able to speak and understand English. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding customer service * Proven ability in working with outside vendors and contractors. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Ability to use electronic equipment including computers, adding machines and calculators. * Must be able to work various hours, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift to 50 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. * Must be able to stand and walk for a long duration of time. * Must be able to work in inclement weather. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

The Cook I position is an entry level culinary position that requires only the most basic cooking or culinary skills. It does however require good communication skills and a positive attitude. This production position will have regular supervision and training. Job Description : Core Values & Expectations: * Treat all other co-workers with dignity and respect regardless of position. * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities * Maintain kitchen sanitation in accordance with all health department guidelines. * Required to learn all menu items and learn how to cook them with the specified cooking methods. * Perform all work assignments to meet the required quantities within the appropriate timelines. * Ability to follow specific instructions accurately and efficiently. * Ability to do repetitive tasks accurately for extended periods of time. * Assist in the acceptance of deliveries as needed. * Always maintain safe food handling procedures. * Ability to work collaboratively within the outlet for effective day to day operations. * Communicate effectively with both front of the house and back of the house. * Check the preparation of the food, insuring the highest standards of quality. * Performs other duties as assigned. Minimum Requirements * Preference given to qualified Santa Ana Tribal Members. * High School Diploma/GED required. * 6+ Months restaurant or culinary experience preferred but not essential. * Must be able to work a flexible schedule, including weekends and holidays. * Must possess excellent interpersonal skills. * Obtain a Food Handlers Card within 90 days of hire. * Bi-lingual and multi-cultural experience preferred. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. * Must be able to walk and stand for extended periods of time. * Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. * Must be able to work well in fast paced. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Traditional meat cutting and commercial kitchen equipment. * Smartphone * Safety Equipment such as Protective Googles, steel mesh cutting gloves, safety aprons. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members. . * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Functions as the trainer of all new front of house team members, ensuring that the training is consistent, and all team members are properly trained. * Effectively and professionally communicates expectations to team members, providing them with guidance or corrective action. * Addresses guests and team members concerns and resolves conflicts. * Communicates variances from established standards to the Food and Beverage Manager. * Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests. * Directly supervises team members to ensure the fulfillment of job responsibilities as outlined. * Ensures that time and attendance are reported correctly. Prepares any verbal or formal written documentation. Completes all financial reports as necessary. * Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal members. * High school diploma or GED required. * New Minimum of 2 years of job-related experience. * Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire. * Excellent guest service skills a must. * Good interpersonal, verbal, and communication skills. Along with a Professional appearance. * Must be able to work a flexible schedule, including weekends and holidays. * Bi-lingual and multi-cultural experience preferred. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license. Essential Mental Functions The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Must be able to work independently and exercise good judgment in handling a variety of situations. * Must have excellent problem-solving abilities. * Must be a detail oriented, organized individual with the ability to multi-task. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Display strong verbal and written communication skills. * Proven ability to handle conflict situations. * Must be a Team Player. Essential Physical Functions The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks, and hear. * Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. * Must be able to walk and stand for extended periods of time. * Must be able to work well in fast paced, customer oriented environment. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Standard commercial restaurant equipment. * POS * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports the Front Office Agents in daily responsibilities and operation. Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. Controls the daily host block to ensure suites and special room blocks are handled properly. Communicates with other departments to ensure proper handling of guests and groups. Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. Handles guest complaints and supports all guest service programs. Understands, adheres, and enforces departmental and company policies and procedures. Exhibits passion for the hospitality and gaming experience of our guests'. Takes personal responsibility for delivering excellent guest experience. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members . Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Responsibilities: Supervises all day to day casino promotions and events as they relate to pro-forma and implementation. Provides all required reports for and on behalf of the Promotions and Events division in a dutiful and timely manner and according to Santa Ana Star Casino Hotel specifications including but not limited to revenue, expenses, labor, business volumes and statistics, regulations, and assets. Adheres to all gaming, state, federal and local ordinances as specified. Works with Promotions and Events Manager to develop and implement innovative Player's Club programs, promotions and property wide entertainment. Assists Promotions and Events Manager with the development and implementation of the Promotions and Events annual budget. Works with all internal departments to maximize collaboration. Responsible for inter-departmental and internal communication/ notification for all promotions and events activities. May work shifts that staff members have vacated due to illness, no-show or other such contingencies. Participates in selection, training and scheduling of departmental staff, off-site help and temp employees, to include contract labor. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associates Degree in Business or related field preferred. Excellent administrative skills and abilities. One-year supervisory experience preferred. Sales and/or community experience necessary. Must understand statistics. Excellent communication and interpersonal abilities. Must be able to communicate effectively, orally and in writing. Responsible, detail oriented and able to multi-task. General knowledge of Word, Excel, Outlook, Publisher, PowerPoint and Access, as well other software programs. Knowledge of casino player tracking systems preferred. Ability to compose correspondence, manage schedules and projects. Must possess good time management, organization and recordkeeping skills. Must possess the ability to coordinate a high level of activity under a variety of conditions and constraints. Effectively interface and coordinate activities involving employees and/or guests and work effectively and professionally with employees at all levels of the organization. Must be able to work in a team-oriented atmosphere, work independently and handle projects on an individual and/or group basis. Must be able to work a flexible schedule, including weekends and holidays. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains a strict level of confidentiality regarding company information. Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. Display strong verbal and written communication skills. Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs. Must be able to work independently and exercise good judgment in handling a variety of situations. Strong numerical or statistical aptitude. Strong mathematical skills. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail oriented, organized individual with the ability to multi-task. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. Ability to use electronic equipment including computers, adding machines and calculators. Must be able to sit for long durations of time. Must present self in a well-groomed and professional appearance. The employee must be able to lift up to 25 pounds. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility, as needed, to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used: Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description Core Values & Expectations: . Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: Repair or replace sinks, faucets, disposals, toilets. Oversee jetting of major/minor drain and sewers of all plumbing fixtures. Replace or repair leaks and damages to all plumbing fixtures, systems. Oversee and maintain inspections and testing for all the equipment associated with plumbing equipment. Assist with appliance installation. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Licensed Plumber Certification required with four years of experience in a similar environment. New installation preferred for commercial applications. Service work and remodels is preferred for commercial applications. Basic knowledge of computer application. High School Diploma or GED. Must possess and maintain a valid NM driver's license. Cultural sensitivity required. Excellent written and verbal communication skills. Must be able to read, write, speak and understand English. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. Essential Mental Functions: Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding customer service Proven ability in working with outside vendors and contractors. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Ability to use electronic equipment including computers, adding machines and calculators. Must be able to work various hours, including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 50 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. Must be able to stand and walk for a long duration of time. Must be able to work in inclement weather. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

Core Values & Expectations: . Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: Greets guests in a friendly, professional and welcoming manner. Notifies direct supervisor of any irregularities to maintain security of their area and casino. Educates players on the proper rules and procedures. Imputes betting information correctly into computer. Verifies winning tickets for guests. Maintains and verifies a cash bank. Accepts money and gives ticket and change to guests. Maintains and updates the betting sheets. Maintains a clean and neat playing area for the guest. Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws. Follows all cash handling and exchange procedures provided for accuracy and thoroughness. Remains current on federal currency reporting requirements (Title 31) as it relates to player activity. Follows the Santa Ana Star Casino Hotel core values. Performs other duties as assigned. Minimum Requirements: Preference to qualified Santa Ana Tribal members. Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests. High school diploma or GED required. Ability to work weekends, holidays and overtime as needed by operations. Six months to one-year experience in a customer service environment. Professional appearance Bi-lingual and multi-cultural experience preferred A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a SASCH Key Gaming License Essential Mental Functions: The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Good guest service, verbal and written communication skills Ability to clearly communicate conflict situations to supervisory personnel Must be able to compute payouts rapidly and for extended periods of time Essential Physical Functions: The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. Must be able to lift up to 25lbs Must be able to walk and stand for extended periods of time Physical ability to safely perform the essential job functions of the position. Equipment Used: Basic Computer skills Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

The Maintenance Supervisor is responsible for the supervision of the facilities department who perform service and repairs in the areas of general maintenance, plumbing, carpentry, painting, plastering, machine servicing or electrical servicing to the casino hotel facility. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Promotes good interdepartmental relations within the Santa Ana Star Casino Hotel team members. * Supervise facilities department during their shift including hiring, training, mentoring, scheduling, rating performance, conducting discipline and rewarding/acknowledging performance in order to maintain efficient and effective operations of the facilities department. * Schedule work orders received from various departments. * Inspects work of facilities staff to ensure quality of work. * Assist Facilities Manager in upcoming projects or programs * Oversee projects and construction on new and existing areas throughout the facility. * Minor repairs on all heating and air units. * Responsible for oversight of the appearance of the outside walkways, portal areas and parking lots. * Responsible for maintenance and repairs of all furnishings needed in the facility. * Responsible for overseeing the de-icing of walkways and removal of snow from designated customer and employee areas. * Keep the Facilities Manager up-to-date on all personnel issues. * Assure that facilities department is following all safety policies and protocols for performing work. * Train staff on the proper use of chemicals, maintain all MSDS sheets and maintains staff awareness of hazardous materials/chemicals. * Works closely with other departments to provide support services as required to ensure successful events. * Performs other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * High School diploma or GED. * One-year maintenance supervisory experience preferred. * Must possess and maintain a valid State of NM driver's license. * Strong written and verbal communication skills. * Must be able to write, speak and understand English. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding customer service * Proven ability in working with outside vendors and contractors. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Ability to use electronic equipment including computers, adding machines and calculators. * Must be able to work various hours, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift to 50 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. * Must be able to stand and walk for a long duration of time. * Must be able to work in inclement weather. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

Core Values & Expectations: . Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: Greets and attends to guest's needs in a friendly, professional manner. Prepares drinks with proper portions and ingredients. Operates cash register, handling all beverage sale transactions. Monitors alcohol consumption and maintains respectful control of customers conduct. Maintains a well-stocked bar. Minimum Requirements: Preference is given to qualified Santa Ana Tribal members. High school diploma or GED. Obtain a New Mexico liquor server's license and a Food Handlers card within 90 days of hire. Must be able to work any scheduled hours and shifts, including nights, weekends, and holidays. Ability to communicate in a clear and concise manner. Bi-lingual and multi-cultural experience preferred. Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Proven ability to multi-task. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Must be able to work well in fast paced, customer-oriented environment. Physical ability to safely perform the essential job functions of the position. Equipment Used POS Standard commercial bar and restaurant equipment. Smartphone Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.